INTERNEE'S WORK:

Brief Introduction of Branch:

I had done my training under the University of Wah at UBL Alpha Brach University campus
(1486). It is located at Peshawar University. Hence the busiest branch of UBL in Peshawar.
During the training I gained experience and worked for OBC, Customer Service, AOF and
Clearing.

Number of Employees:

United Bank Limited University campus Brach has 12 staff members and the branch staff is very
cooperative, well-trained and experienced which is why the branch's operations are remarkable.
The following are the current members with their own name and qualifications and experience.

Designation Name Qualification Experience

Branch Manager Syyab Fida MBA 10 years

Relationship Abdul Muqsait Khan BBA 02 years

Manager

Customer service Abdul Qayoom MBA 06 years

Representative

Cashier Ijaz Ul Haq MBA 2 years

Cashier Wisal Mehmood B.com 3 years

Guard Haleem khan Metric -----------

Office Boy Sohail khan Middle -----------

Training is given to every new employee on the right track. New banking employees from
Islamabad have been sent for training at Staff College of UBL. The training period is two or
three months. Every new employee should receive training to know how to apply the basics of
the banking system and to the interaction of their customers. Instead of training for two or three
months for a short time, the staff sent to the Regional Head Office for one or two days to present
new technologies and information in the international market. Employees are often sent to head
office to find out the required new banking functions. If a new product is introduced by the bank
the staff will also send training.

Basic information of the branch Workload:

Branch time runs from 9:00 am to 5:30 pm (Monday to Friday) and 9:00 am to 1:30 pm on
Saturday for customers but Bank employees often leave late because of workload. After banking,
employees must complete their daily voucher transactions and log in to the network system and
calculate the amount, after balancing the physical and system balance to keep the money safe.
Bank employees must complete their work on a daily basis. Employees have 15 days’ annual
leave and allowances so that employees can enjoy the holidays without conflict.

Promotion system:

Staff promotions depend on their performance. The UBL promotion program is based on the
Grade program. if an employee receives an “A” Grade he or she will increase by 20% because
his or her A grade indicates that the employee is working continuously. Grade 'B' will receive a
10% promotion and more. Staff promotions are also based on experience. If the employee
continues to work for the bank you will receive a promotion at the head office.

Salary structure:

Salary structure depends on experience, knowledge and most importantly on the basis of your
performance because employee promotion is based on the annual performance of the employee.
The average salary of an employee is within fifty thousand. But most workers received a salary
of 40000 to 70000.

Accounts:
The UBL University Campus branch does not have a full arc 5000+ account with 4.35 thousand
deposits. Details of these accounts are provided.

Current Account 2060

Term Deposit Receipt 1753

 Foreign Account 446

Saving Account 475

 UBL has used Unibank (oracle) software to operate it

 The incoming interest rate is 20% and the interest rate on the savings account is 5%
 Provide the various types of funds as listed below:
Only 500,000 active funds in your l.D and this is called a cash line Give a loan for your property
and get a loan stock should be 50% to 70% of the total loan. In the business line you offer more
than 500,000 to run your business in the early stages.

Details of Supervisors:

Mr. Abdul Qayoom is a subordinate to my job and is very supportive of my training. He has 06
years' experience in the banking industry so under his supervision I taught many useful things for
my future. He is a very humble and supportive man and always helps me during this time another
employee and branch manager also guided and supported me in completing the internship.

WEEKLY TIMETABLES
FIRST WEEK:

Account opening:

The first week of my training my supervisor told me the details of the account opening. It is a
basic requirement for a consumer who wants to save his or her money at UBL. The opening
process is to complete an account opening form that contains multiple accounts. Customer
selects personal account, opening date, username and address, special instructions if available,
details about zakkat withdrawals and check book delivery mode, debit card and more. The
completed form is submitted to the bank, the bank approves the applicant's signature and certifies
the 'provider' signature. UBL opens the following accounts:

 Current account
  Saving Account
 Foreign Currency Account

Detail of branch Accounts:

Current Account 2060

Saving Account 1753

Foreign Account 475

Term Deposit Receipt 44

Specimen Signature Card:

This card contains the account number, photo of the account holder, the title of the account and the types
of symbols of the tl1e account holder and the signatures of both hands to verify. When this form is
submitted to the bank, the bank official approves the applicant's signature and maintains a .1 specimen
card. After the presentation no one can withdraw the amount only the account holder withdraws his
money.

Cheque book requisition slip:

The bank issues a new checkbook at the customer’s request at the time of receipt of the slip the bank as instructed by
the account holder paid the account or paid in cash. The bank releases a new Customer Review letter at the
customer's request. The customer can apply for a new check book in three main cases:

 Newly opened Account

 Only previous check book
 The previous check book was lost or stolen

Opening of an Individual Account:

The following documents must be attached to each account opening form:

 Certified copy of CNIC / Individual Passport.

 If a person is illiterate, it includes three pictures and a form.

 In the event that the recipient is certified with a copy of the service card or
other acceptable proof of service, but not limited to a certificate from the
 employer.

Opening of Joint Account:

All the required documents above are required A special command box should be completed
if only one partner's signature is signed to run the account or all partner signatures are
required.

Opening of a sole proprietorship account:

In the case of sole proprietorship, the following documents are required:

 Application to open an account on the official title of the title

deed only.
 Sales Tax Registration Certificate / National Tax Number.
 List of officials used to use the account and their images.
 Proof of membership of a commercial corporation company etc.
Account opening of a Minor:

In the event that the account is used under the name of the minor (under the age of 18) the minimum
name must be added to the account piece, especially the account in the application form. Father’s CNIC /
Guardian and the ‘B’ junior form attached to this form.

UBL G.T Road Brach has received funds from the following accounts:

 UBL Business Partner (CDA)

 UBL Business Partner Plus (CDA)
 UBL BBA (CDA)
 eTransaction (CDA)
 UniSaver (PLS Ale)
 UniSaver Plus (PLS Ale)
 UBL Rupee Transactional Account (PLS Ale)
 UBL UniFlex (PLS A / c)
 UBL Minor First PLS Account
 Foreign Exchange Accounts (€, $, £, AED, SAR)
Current deposit (UBL business partner):
The current deposit account is usually open for businesses. In the Current Deposit Account, the
organization deposits and withholds money several times a day at no cost to the bank. This type of
account is free of charge and no interest is charged by the bank. In this type of account transactions occur
frequently and there is no limit to the account holder’s deposit or withdrawal.

PLS Saving Account:

The PLS savings account is designed for people who want to get sine green on deposit after
some time. It is a matter of choosing when you will keep the deposit in a secure savings account.
PLS savings account is limited to deposit withdrawals, only two times by word of deposit in PLS
account zakat deducted from 2.5 %% and tax 10% of interest paid.

Terms and Conditions:

 Account opening is delivered by the customer to a designated branch.

 The customer can deposit money with a deposit slip.
 The customer cannot withdraw more than his balance.
 The branch is responsible for submitting an account statement after three months.

SECOND WEEK:

Cash department:
The finance department is the most critical department in any bank that operates on a daily basis
and without the approval of the chief financial officer; no one can enter this door. The University
campus branch is responsible for all day-to-day operations. The University campus branch is
mostly computerized because it is completely online. Perform the following activities in her
daily life.

 Cash Received
 Cash Payments
 Keep a record of paid cheque
 Deposit receipt record
  Keep a record of bill received
 Keep the closing balance
Cash paid Procedure:

The process by which the financial manager pays money to customers against the issuance of a
check and no payment is made without a check. The customer completes the check and the
cashier manager checks the following items by check by hand:

 Date and Signature

 Cross Cutting
 Amount is Figures & words
 One signature on the below right corner of the cheque
 Two signature on the back side of the cheque
 Drawee ' s Ale Title
If the check is valid by all means, then the trustee will provide a computer input. therefore, the
customer also if the balance of check money is renewed. The money manager easily recognizes
that the balance is greater than his balance or the signature of the incorrect check will be
refunded. After the transaction the details of the notes are stated on the back of the check and
stamped with the money received by the manager. The cash manager simultaneously maintains a
"Cash voucher received record sheet"

Cash Received Procedure:

The cash flow process begins with completing a customer slip (Deposit Slip) available at the
bank by the customer, providing related details of the transaction. This payment contains the
account number, date, ale title, details, number of names and statistics entered and financial
details. The taxpayer signs right at the bottom of the voucher and states his name and CNIC
number on the Deposit. The deposit slip serves as a voucher for renewing the electronic
transaction ledger. The transaction log is renewable only with Deposit slip and Check. The
treasurer is responsible for obtaining a deposit slip and giving cash to the depositor. The financial
manager looks at the required details such as the balance of the investor's account, his signature
and then enters the amount and the amount stated in the voucher. If the price does not match the
value of the voucher, then cashiers reject the deposit slip and no deposit is provided on the
computer.

Upon completion of this process, the refunded returns one part of the slip and the other is handed
over to the computer operator. The most important check is that the dates mentioned in the two
documents must be the same.

THIRD WEEK
Clearing Department:

In the third week of my training I learned about the banking department and that that bank
department collects and pays money to another bank. SBP has a clean house where they
represent all banks to resolve checks and other financial matters on strumpets. The cancellation
plan is timely and effective in viewing the Bank and its customers. At the bank, following the arc
requirement of membership or house cleaning.

 A place where representatives of all city banks come together and pay a fee with receipts
or check drawn from each other.
 There must be a structured bank i.e. registered with Stale Bank of Pakistan
 50 checks a day should be drawn on for the next three months
 Must have an account with the State Bank of Pakistan
 Adequate balance in accordance with the requirements of the State Bank of Pakistan must
be in the account of that bank.
Procedure for Clearing Cheque and Instruments:

UBL is a member of the State Bank of Pakistan and has an account with the SBP. The SBP
cleaning house, where the branches transmit and receive, wipes the check, in principle, works by
wiping. The clerk of the referral branch prepares the schedule and vouchers for the entire
cancellation check, which he received on the same day and sends the check to the inspector. The
inspecting officer transfers these checks and vouchers with initials, approval stamp and special
branch crossing stamp. The clerk sends the opposite of these vouchers to the cancellation
register. Every day at about 9:05 a.m. A representative of all local banks in the SBP clean-up
area, receiving and passing the check.
Function of Clearing Department:
Accept delivery delivery and removal checks from branch customers and arrange their
collection.

 Arranging for payment of a check drawn from the branch and given for collection any
other branch of the UBL or any other member or minor member of the house cleaning
unit.

 Collecting a check amount deducted from a member or sub-member of the cleaning unit,
sent for collection by UBI, unrepresented branches in the local laundry.

FOURTH WEEK

Remittance/ Transfer Funds Department:

Remittances transfer money from one branch to another bank of the same bank and for the fourth
week I was working studying the finance department. Remittances are an important service
provided by the bank to customers and non-customers. The bank charges other services for
transferring money from one place to another and is therefore another source of money in the
bank. In the remittance department I learned the following things about remittances.

 Transfer inside the branch

 Transfer money from one branch to another.

 Transfer money from one bank to another bank in the same city.

 Transfer money from one branch to another bank in different cities.

Mode of Remittances
 Demand draft (DD)

 Telegraphic Transfer (TT)

 Mail Transfer (MT)

 UniRemote (Immediate Transfer)

 Foreign transfer
Demand Draft (DD:
A draft requirement is a tool provided to pay a certain amount to a particular person. Three
groups are involved in this process.

Shelf: Bank withdrawal.

Drawee: the bank where the draft is still being developed.

Paid: the name of the person to be paid.

Procedure for issuance of demand draft:

Complete a form containing the following columns:

 Applicant's Name
 Applicant's Address
 Applicant's Signature
 Payee 's Name
 Name of Drawee Branch
 Date
 Amount in figures & words
Charges on DD:

The bank draws a variety of cases against the applicant in the issuance of DD, including:

 Central excise duty

 Commission
 Tax
 Postage charges

Telegraphic Transfer and Mail Transfer (TT):

It’s just kind of a cashier test. The main difference is that it is not drawn in the said branch. It can
be withdrawn from any of the same bank branch. The payment bank confirms the signature even
after confirming payment has been made.
Uni Remote:
It is an online investment center for any account in UBL. With online banking, you are
connected to the entire UBL network throughout Pakistan. UBL charges are Rs 200 withdrawals
and Rs I00 deposits.

Mail Transfer (MT):

Sometimes bankers want to transfer money from one account to another or no one is willing to
withdraw money from a particular account held somewhere with a bank branch or when the
accounts are transferred from. one branch to another branch, such prices / ratings are excused by
post transfer. The procedure for issuing a postal transfer is the same as that discussed in the draft
procedure unless the requester is given a memorandum of money received from him or her for
the transfer of the postal transfer to a particular bank branch. The payer must be the owner of the
drawee branch account (customer).

FIFTH WEEK
Accounts Department:

The Accounting Department at the University Campus Branch where I was not trained for,
account-related work is mostly done online but also by hand, but now most of the work is done
online on a computer. Various bank statements are prepared on a monthly, quarterly, annual, and
annual financial statements basis. The voucher system is the basis of this accounting department
because it keeps a record of all bank transactions. And with the help of a voucher they put
different entries in each of their heads account. The functions of the Accounting Department,
Accounting Department perform the following functions:

 Prepare and maintain a voucher

 Updated standard ledger
 Prepare different types of statements

Vouchers:
discounts are used for bank transactions. An official in the account department arranges
discounts according to their heads. There are two types of vouchers:

 Debit vouchers
  Credit vouchers
These two vouchers are divided into three types:

 Money vouchers
 Clearing voucher
 Transfer voucher
These vouchers are used for all daily cash transactions, transfers and deductions. A paper is
published in which all vouchers, passed on any working day are consolidated and summarized.
This sheet is called an extension sheet. Provides assistance in preparing Cash Book.

Debit Supplementary Sheet:

In which all debit cash voucher, clearing voucher, transfer voucher are included.

Credit Supplementary Sheet:

In which all credit cash voucher, clearing vouchers, transfer vouchers are included.

Updating General Ledger:

Balance is placed on each head of its ledger when vouchers are recorded in the cashbook. The
revenue account and the expense account are the two main headlines and the register is kept for
every head of the account. All cash transactions, clearing, deposits, transfers, withdrawals of pre-
exchange currency transactions take place through books. The Account Department corrects and
updates the following standard judge and other account book.

 Daily general ledger for expenses

 Daily general ledger for income
 Monthly general ledger for Assets
 Monthly general ledger of liability
 Daily general ledger of zonal expenses
 Daly general ledger of audit expenses
 Daily general ledger of regional expenses
 Daily general ledger of inspection expenses
The font of the entire above ledger is approximately same. General ledger tells about NC No.,
description, previous Balance, Dr.Amount , Cr. amount and running balance.

Preparation of Different Statements:

The Accounts Department is preparing these statements,

 General Ledger
 Income Statement
 Balance Sheet
 Statement of Foreign Currency
At branch General Ledger is prepared on daily basis but all the others statements prepared on
monthly basis.

SIX WEEK
Advance Department:
In the sixth week I learned that Advance work is money paid by a payer with a promise to pay it
back at a certain date, and the interest rate is set. Therefore, in the banking sector there is a
promise in advance that the loan amount will be repaid in the future by interest and a fixed
interest rate on it. Development is given to a person by promising some security with banks such
as land with an equal or extended amount of money and bank as security in advance

Types of Advances:

 Demand Finance
 Cash Finance
 Overdraft Finance

Demand Finance:
Demand finance is that type of advance in which bank made contract with itscustomer that in
future I will give you contracted amount for you need at some fixed rate. For this bank take
security which is 100% equal or more value of the advance money. It may be in shape of stock,
land or other financial instrument. Suppose customer come for advance of 5 million, in UBL,
bank make contract with that customer that it will provide you the amount in future when you
need and UBL charged the interest rate of 15 to 20% on providing of this advance from customer
and take security of equal amount of advance from customer for safety.

Cash Finance:
In this it will give to the short term need of cash like sole proprietor, partnership company etc.
for meet the timely need of cash this advance UBL give only those people on whom the bank has
full confidence and they are the loyal customer of bank. For this bank take security which have
value of 50% or more than 50% of advance. Interest rate charges base on type of security, UBL
charge interest rate from 15 % lo 20 %.

Over Drafts:
Over draft is the advance in which bank allow the it's loyal and most important customer to get
money even if the amount actual is not having in its account that is called theoverdraft advance.
In which bank give limit to its customer on current account to over draw the amount from its
actual amount of account. For this bank charge the interest or charges on the amount that is
actually over draw from account. Customer takes the full advantages of over draw of money
when he needed. And when it returns the money it debits the account with amount of money.

Overdraft might be unsecured or secured overdraft. Unsecured is that in which rely upon the
personal security of the customer and in secured overdraft bank allow the customer that he/she
will overdraw the amount from its account after providing the security to bank, security may be
of Government or first class financial instrument.

SUMMARY OF LEARNING
What skill and qualification you think that you have gained from the internship:

Training at UBL gives me a great opportunity to learn and apply my knowledge to get a BBA
form. I have only six weeks to complete and I have received information which is a very short
time to know how all the activities of the Bank are. However, during the six weeks of my
training, I worked in different departments and did different types of work. The manager and
branch staff taught me about banking. On my first day at the branch. The branch manager
introduced me to all the branch staff and to my supervisor, Mr. Abdul Qayoom. She is very
respectful, she is a very kind person and she gives me a lot of details about UBL and its
activities, After the introduction I started my work
well first of all, i know how to deal with customers, provide satisfactory details about the bank
they turn to UBL and provide them with the best possible services. After that I also get
information about opening accounts, documents required and another accounting process. As a
basic banking services that includes a loan, a customer deposit, so in the next step they teach me
how to collect money from customers and record it. Deleting my third class in search of
experience and in these banking days becomes an important part of banking. I have acquired
expertise in checks other than that branch and it may be in another bank or another similar bank
and I have also received information on How to Deal with Withdrawal Claims, Order Payment,
and Telegraphic Transfers and Transfers in the relevant register. At the end of my training I
would like to thank all the staff who assisted me in carrying out my special training Mr. Abdul
Qayoom is a very cooperative, he tried his best to provide information in a short time so that I
could interact with customers as quickly as possible and also know the process of opening an
account, gaining the ability to clear and collect foreign bills, and work with a cashier.

What kind of responsibilities you have undertaken during the internship period?
I worked in the account department, I also worked in the investment department and they also
taught me who to deal with customers, and I also did the job of cleaning the check, looking for a
payment order that could be issued. For the first week I worked as an account opener for various
types such as Opening an Individual Account, opening a Shared Account, opening a single
ownership account and working on what functions to handle when closing a customer account.
In the second week I worked in the deposit department and received information on a separate
account such as Current Deposit (UBL business partner), PLS term deposit receipt, special
notification receipts, PLS savings account, and current deposit and know different amounts at the
bank has provided loans to his client and their businesses. financial needs. I don't know what
kind of account a person needs in terms of their needs. I also work in the finance department and
have the power to manage various payment methods. Payment methods include the required
draft, Telegraphic Transfer (TT), Mail Transfer (MT). who should fill in a happy, complete
name, address, amount, name of the branch to which it sends, its cost etc. In the next section
work on removing different financial instruments such as check, process and clearing function. It
works without including cash in the "State bank open house" or in other words a non-cash check
at a bank account. I also read the account department and account department functions. It is the
department where all the daily records and activities are recorded in this general judge. It is a
very important day-to-day register of banking transactions of all transactions such as deposits,
and is checked by check and deposited into the account. in this department and keep a separate
register such as cleaning, ordering order order, payment order. The Account Department also
keeps a separate transaction voucher made by the bank throughout the day and records it in the
appropriate register such as a deposit voucher and a credit voucher. At the end of my training I
worked in front of the department. During the course of teaching who is making the same loan as
the required loan in the loan given to the customer when required when required, interest is
charged according to the prescribed loan rate annually. Lenders offer security in the form of
loans such as property, gold or other financial item with an equal amount of credit or excess.

How do you think the internship will influence your future career plans?

I have a future plan to join the banking sector so I think apprenticeships at UBL have a huge
impact on my future career because it has expanded my career skills that will help me a lot in the
future when I join a bank. I know how to deal with customers who will help me in the future who
will satisfy customers because all banks are focused on customers so customer satisfaction is the
most important thing in a bank. It taught me how

management and operations in the physical and environmental life of the banking sector The
banking sector is growing with great potential in this field to develop my future career. So next
time as I learn more about banking it is much easier for me to learn as soon as I join the banking
sector.

How do you think the internship activities that you carried out are correlated with your
classroom knowledge?
Yes, indeed the internship is in line with our class knowledge. Basic accounting works perfectly
in the banking sector and therefore is very helpful in our internship. The different management
ideas and policies taught by our teacher are not the same, every manager has his own policies or
adheres to policies that are developed to a high standard. we learn by sharing information, but in
reality no such policy is made by the manager they are only instructed in terms of senior
management policies, in short some book information is done but most do not.