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MSSP Success Checklist

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100 views

MSSP Success Checklist

Uploaded by

nader2013
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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MSSP success checklist

Managed Security Service Providers (MSSPs), like any other business, are a factor of its people,
process, and product.

When you’re starting service with a customer, you’re also entering into what you hope is a long-term
relationship. Setting the tone early on in this relationship is very important. If you act haphazardly or
give off the impression of disorganization it could impair the relationship you need to survive.

To help you implement process around your service, we’ve created the below checklist. You can use
this as is but it’s advised that you modify it to fit your individual work style. The services you offer and
your experience will influence the creation and the ongoing edits of the document. You may also
want to consider translating this information into a wiki or similar system for each customer.

LEARN MORE ABOUT THE AT&T CYBERSECURITY MSSP PROGRAM


The AT&T Cybersecurity MSSP partner program is targeted at channel partners who
deliver security solutions to the SMB. With its simplicity, reliability and value, AlienVault®
Unified Security Management® (USM) software is well positioned to be the technology of
choice for many security services.

Why AT&T Cybersecurity?


• Easy centralized management with federated features

• Fully supported software based on open source security tools

• Cutting edge, crowd-sourced security intelligence from AT&T Alien Labs® and Alien
Labs® Open Threat Exchange® (OTX™)

• Easily build security offerings around AlienVault USM to provide SIEM, Network IDS,
Host IDS, File Integrity Monitoring, Vulnerability Assessment and more.

• Flexible deployment options: cloud, hybrid and on-premises

• Full suite of compliance reporting

• “Pay as you Grow” licensing mode

To learn more about becoming an AT&T Cybersecurity MSSP, send an e-mail to


[email protected].

© 2019 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or
AT&T affiliated companies. All other marks are the property of their respective owners.

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MSSP CHECKLIST
Network information
External network ranges

Internal network ranges

VLANS / defined zones

Remote sites

DNS servers

NTP servers

© 2019 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or
AT&T affiliated companies. All other marks are the property of their respective owners.

2 MSSP SUCCESS CHECKLIST


LOGGING DEVICES
Devices which will emit logs for processing

Hostname IP address Type Vendor OS / version

CONTACT INFORMATION

Name Contact hours Phone Email

PRIORITY ESCALATION CONTACTS

© 2019 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or
AT&T affiliated companies. All other marks are the property of their respective owners.

3 MSSP SUCCESS CHECKLIST


SCHEDULED EVENTS

Describe any change control procedures, schedules, times when there should be no outage or change freeze periods.

Vulnerability scanning – list exclusions or ranges to be scanned and permitted frequency

Active asset discovery - list exclusions or ranges to be scanned and permitted frequency

Endpoint protection – list current software or servers for OSSEC installation

Network intrusion – list possible devices for gathering network data. e.g. SPAN/RSPAN/TAP

Netflow – list devices sending Netflow data

Acceptable or non-permitted applications e.g. Skype, Facebook, BitTorrent

© 2019 AT&T Intellectual Property. AT&T, Globe logo, and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or
AT&T affiliated companies. All other marks are the property of their respective owners.

4 MSSP SUCCESS CHECKLIST

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