HEALTHY HOME SERVICES

Project Mobilization Plan

HEALTHY HOME SERVICES

Original

Prepared For:
Hamad Medical Corporation
Cleaning and Degreasing of Kitchen Exhaust System at Various HMC Facilities for a Period of
Three (3) Years

Healthy Home Services

 Office No. 08, 1st Floor,
Al Ruffa Tower,
P.O Box: 81015,
Doha, Qatar.
Telephone: 8004003
Mobile: 70040036
[email protected]
To:
The Management,
Hamad Medical Corporation
Doha, Qatar

Subject: Cleaning and Degreasing of Kitchen Exhaust System at Various HMC Facilities for a
Period of Three (3) Years

Dear Sir/Madam,

Thank you for allowing Healthy Home Services to prepare a professional Deep cleaning service
proposal for your consideration.

Here are some few important highlights:

Before we start – All our cleaners are thoroughly trained on how to perform each cleaning task
as well as on important safety issues. Our goal is to clean your facility professionally and safely
in accordance to your specifications to achieve maximum cleaning results.

During the start – We know a seamless, no-hassle start-up is important to every client so at
Healthy Home Services, we combine upfront preparation and training with strong management
and direction to ensure a smooth, successful startup.

After the start – A systematic approach to keep your building optically and hygienically clean.
At Healthy Home Services, we offer strong management and quality control plan for, and not
lose track of, the many necessary cleaning details.
We look forward to the opportunity of becoming a trusted and valued partner in improving and
maintaining the appearances of your facility. Please call if you have any questions, or need
additional information as you review our proposal.

Sincerely,

Management,

Healthy Home Service

Introduction

Healthy Home is a Facility management and maintenance company that delivers reliable

maintenance and cleaning services, provides high-quality services by a professional team and
advanced tools for various residential and commercial buildings. We believe in exceptional
service and quality workmanship which is why we shine as the choice of property maintenance
and cleaning agency in the state of Qatar.

Our unique solutions are carefully designed to exceed our clients’ expectations, we work hard
to earn and maintain a world-class facility services and provide a safe, healthy and comfortable
environment for our clients.

Mission Statement: To provide world class services that exceed the customers’ expectations
and deliver sustainable services which add a value to the community and local market.

Vision Statement: Transform the property management industry through commitment,

innovation and reliability.

Our values: Our 5-core values define who we are, they are the fundamental beliefs of our
company. They guide our actions, behavior and influence the way we serve our community:

 Health and Safety – Is a priority for both our clients and employees, we are relentless
 in keeping people safe from harm by maintaining healthy environment around them.
 Reliability – We carefully select professional staff who give their best to provide
reliable services to our clients and ensure organizational success.
 Quality – We are passionate about excellence and doing our job right from the first
time.
 Innovation – Creative thinking that leads to practical solutions to property needs.
 Commitment – We develop customer-relations that make a positive difference on
both.

In Detail
.
Cleaning is vital in maintaining a clean, healthy, and fresh and above all an attractive home as
well as workplaces. We believe a clean and hygienic environment at home is essential because
it helps keep diseases and pests away, improves the safety of the workers and also encourages
a positive attitude in the employees.

Healthy Home Services is committed in exceeding customer’s satisfaction by delivering the best
quality service using cleaning solutions and methods that keeps us and our environment safe
and healthy.
Service Schedule and Manpower

The cleaning operations in this comprehensive program will be performed in accordance to the
scope of work and specification.

Machines/Equipment To Be Used

Healthy Home services will provide the necessary tools, equipment/ machines as required in
alignment to the work to be done.
We will comply with safety regulations and proven procedures pertaining to all work performed
at the client’s location
 Chemicals

Healthy Home Services is committed to using Eco-friendly cleaning solutions and methods that
keeps us and our Environment safe and Healthy: ‘Green’ cleaning chemicals.

Using Green methods and products with environmentally friendly ingredients and procedures

which are designed to preserve Human health and environmental quality for cleaning and
disinfecting with full understanding of their PH value, dilution, dwell time and surface
compatibility.

Healthy Home Services Way

A consistently clean facility should be viewed as an investment, as it provides a real money

return by not only projecting an image of professionalism and quality to customers but also
creating a safe, healthy working environment for your employees and occupants. In addition,
Healthy Home Service increases your return on investment by providing the following:
 A well-trained and experienced cleaning crew that understands professional cleaning
methodologies
 Following a comprehensive cleaning schedule design as required by client
 The expertise and ability to provide additional services when needed
 Proactive communication and a ready response any time the need arises
 Quality assurance processes that consider your point of view
 Top-of-the-line cleaning
 Equipment that removes dust and dirt, rather than redistributing it
 “Green” cleaning chemicals that promote improved air quality, good health and
wellbeing of people as well as preventing toxic and unnecessary chemicals From being
released into the environment
 Safety data sheets (SDS) and Control of Substance Hazardous to Health (COSHH)
Assessment for all our cleaning chemicals
 Risk Assessment and Control
 Color coding cleaning system to prevent cross-contamination
  Paying attention to details
 Time to time training and re-training of our cleaning team.
 Standard Operating Procedures for cleaning activities.

Our Cleaning Team

As a result of our Cleaning expertise, you can expect consistent and reliable service from a
cleaning team that will:
 Wear a Healthy Home Service Identity tag
 Wear a professional Healthy Home Service uniform
 Have been trained on all cleaning procedures
 Understand and comply with safety regulations
 Know the importance of chemical dilution ratio, PH value, dwell time, surface
compatibility when cleaning
 Know how to maintain bacteria-free high touch surfaces
 Know which treatments to use on hard ducts surfaces
 Know how to work safely in public areas
 Know how to work cleaner and greener
 Know how to look for ways to add value for their clients

Inspection And Evaluation Checklist

We make this checklist in accordance to the type of property our cleaners are working in
and on daily basis our cleaning supervisors will monitor the checklist to ensure all areas
and task needed to be done are achieved with maximum cleaning results without any
 variation on daily basis.

Color Coding Cleaning System

In order to avoid cross contamination and the spread of germs, Healthy Home Services
practices the color-coding system and by this we designate colors to cleaning equipment
and tools for different areas in your facility.
Ranging from the microfiber cloths to mops.
 Red – For high risk areas/restrooms cleaning (Toilets bowls, urinals).
 Blue – For generally lower risk areas excluding food areas.
 Yellow – For washbasins sinks, cabinets and other wash-room surfaces / Yellow for
clinical areas in the Health care Industry.
 Green – For food processing and servicing area, general food and bars.

Training & Retraining / Tool Box Talks

All cleaning workers are well trained with verbal, written technical manuals and video
instructions on cleaning methodologies including health and safety. Retraining is done from
time to time as new innovations emerges. Time to time tool box talks are giving to our
employees of Health and safety and cleaning.

Measuring Cleaning Quality, Achieving Maximum Cleaning & Client’s

Satisfaction

Since client satisfaction is subjective, the term ‘Clean’ is a question of quality, Healthy Home
Services defines this quality as ‘conformance to requirements’. We work in accordance to the
requirements/ scope of work and validate the conformance.

Scope Of Work And The Cleaning Frequency

The scope of work as mentioned and frequency as specified by the client will be followed
accordingly.

Work Location
Providing Deep Cleaning as per the below table.

Sr. Frequency of No. of times

Location QTY
No. Service for 3 years
1 Hot kitchen – QRI - Medical City 1 Monthly 36
2 Night kitchen – QRI - Medical City 1 Monthly 36
3 Special diet kitchen – QRI - Medical City 1 Monthly 36
4 Pastry – QRI - Medical City 1 Quarterly 12
5 GF - Cafeteria - WH-G-515- Surgical Specialty Center 1 Quarterly 12
6 L2- VIP Pantry - 2-0129- Surgical Specialty Center 1 Quarterly 12
7 L3- VIP Pantry - 3-0129- Surgical Specialty Center 1 Quarterly 12
8 L4- VIP Pantry - 4-0129- Surgical Specialty Center 1 Quarterly 12
9 L5- VIP Pantry - 5-0129- Surgical Specialty Center 1 Quarterly 12
10 L6- VIP Pantry - 6-0129- Surgical Specialty Center 1 Quarterly 12
11 Hot kitchen - Hamad General Hospital (HGH) Quarterly 12
1

12 Therapeutic kitchen-Hamad General Hospital (HGH) Quarterly 12

1
13 Bakery - Hamad General Hospital (HGH) Quarterly 12
1

14 Staff cafeteria – Hamad General Hospital (HGH) Quarterly 12

1
15 Full diet kitchen- Hamad General Hospital (HGH) Quarterly 12
1
 Sr. Frequency of No. of times
Location QTY
No. Service for 3 years

Chemicals, Materials and Equipment To Be Used

Healthy Home Services only uses environment, human and pet friendly chemicals for all
cleaning purposes. The following chemicals will be used in the premises and are proposed by
us.

Country of Ori-
S/N ICON Item Name usages
gin

Neutral renovating
1 C100 Spain
cleaner for polish floor

Surface and Duct lime

2 Zero Spain
softener

Multi surface cleaner

3 Amonia Fresh Spain
with Amonia
 Removes light soil and
restores sheen. Protec-
tive luster helps keep out
soil and moisture. It is
4 Ecolab Medallion USA
safe on all metal sur-
faces. Makes cleanup
easier.
Non-aerosol formula

Cuts grease, grime, oil &

wax fast. Removes dried
5 Krud Kutter USA latex paint and is an ex-
cellent tile and grout
cleaner.

Cuts grease, grime, oil &

wax fast. Removes dried
Krud Kutter Cleaner & De-
6 USA latex paint and is an ex-
greaser
cellent tile and grout
cleaner.

Viscous cream cleaning

7 Bella Vit Austria detergent for surfaces
with orange scent

Metal product cleaning

detergent. Perfectly
cleans different metal
surfaces (chrome,
8 Melat Glanz Austria
bronze, nickel, copper)
without scratching, adds
long lasting gloss to
them
 Universal Stain Remover
RM 769 for all textile
coverings, upholstery
and hard surfaces – re-
9 Karcher RM 769 Germany
moves oil, tar, shoe pol-
ish, adhesive, etc., from
solvent-resistant sur-
faces.

Penetrate and remove

tough stains in the
kitchen in seconds! Good
for back splash, stove
10 Heavy Duty Degreaser Qatar top, kitchen counter and
cabinets, oven sink or
microwave. Removes
tough grease and grime
in seconds.

11 Garbage Bag - Black Qatar To contain solid waste

Cleaning aid made of

12 Sponge PRC
soft, porous material

Abrasive in finishing and

repair work for polishing
wood or metal objects,
13 Steel Wool PRC cleaning household
cookware, cleaning win-
dows, and sanding sur-
faces
 To remove hard stain
14 Scrapper Blade USA from floor and wooden
surface

15 Gloves PRC PPE

16 Mask PRC PPE

All kind of cleaning and

17 Micro Fiber Cloths UK
appliances

Film for hanging, drap-

18 Plastic Sheet India ing and protecting
against dust

TEGRAS ROBOTIC Europe Special equipment for

19 KITCHEN DUCT CLEANER kitchen Duct Cleaning

Specially developed for

dust heavy, cleaning
20 PRC hard, enter hard air duc-
KT-976
tKT-976 vacuuming and
brushing robot with
camera
 Chemicals, Equipment Data Sheets

Method of Statement & Risk Assessment

Purpose of Method of Statement:
The purpose of this document is to establish and describe a proper sequence of work to be
followed and implemented by Healthy Home Services.
This MS describes the following tasks:

 To clean the Kitchen Extract System, Including Canopy, Ductwork, Fans and Filters)

1.

2.

General Description:
 Cleaning and Degreasing of Kitchen Exhaust System at Various HMC Facilities for a
Period of Three (3) Years)

Reference Documents:
HMC-MOF# 2788/2022: HMC/TCS/119/2022

Material Storage and Handling:

 Store materials in protected dry location in accordance with manufacturer’s instruc-
tions and to protect from mechanical damage or weather effects etc.

 Only required materials to be shifted to site and stored temporarily and ensure extra
materials are not dumped to site and congest the working area.

 Consumables materials to be stored in a small cabinet with lock and it is under HH re-
sponsibility.

Site Planning, Preparation and Operation (Work Methodology).

 The Supervisor and all Operatives are to arrive on-site at the specified time and make
their way to the reception.
 All Project/ worksite workforce/employees are to sign in and await the arrival of the site
contact. The company vehicle should be parked where told to do so by the site contact.
All workforce/employees must be present for the site induction/orientation.
 The worksite induction/orientation should make the personnel aware of local fire safety
rules and other hazards.
 Operatives are to check all PPE, Cleaning equipment and chemicals required for the task.
Refer to Control of Substances Hazardous to Health (COSHH) assessments supplied for
 chemicals being used. Operatives to set out all ‘Caution’ and ‘Warning’ signage required
and cordon off the cleaning area (where possible) before work commences.
 On completion of any cleaning, operatives to dispose of all debris and materials on-site
and remove all cleaning equipment and signage to a company vehicle.
 Operatives are not to leave the site until authorized by the Site Supervisor.
 The Site supervisor to have worksheet signed off by site contact before leaving the sit

Cleaning and Replacement of Filter and Access Panels

 Operatives to erect access equipment e.g., stepladders or ladders correctly and safely.
Ladders to be erected at the correct angle of 1:4 (75 Degree). If working between 2-6
meters in height ladders must be footed or an approved ladder stopper or stabilizer
used.
 Operatives to make sure that air handling units are switched off and the controls are iso-
lated.
 Operatives to make sure to clean the open filter housing unit and remove the filters
from the unit one at a time.
 If applicable, Operatives to clean filter housing unit using cleaning chemical applied ei-
ther on a clean cloth or green scouring pad.
 If applicable, Operatives to rinse the area with clean warm water using a clean cloth and
then buff dry.
 If applicable, Operatives to insert new filters into the unit one at a time and ensure a
correct and secure fit.
 Operatives to close filter housing unit. Operatives to remove access equipment from the
area. Operatives to switch the power back on at isolation point.

Cleaning of Extract ductwork and Extract fans on Rooftop plant and Plant rooms
 General Note: Operatives should be reminded of the risks and hazards associated with
working at height and in plant rooms, e.g., no work should be undertaken on rooftop
equipment unless appropriate edge or fall protection devices (Body Harnesses/Safety
nets) have been installed. Plant/machinery rooms have confined spaces and that head
height can be very limited, with ducting and other plant and equipment protruding.
Ducting can be fragile, have sharp edges or screws or bolts that can protrude.

Roof Operations
 Team Lead to climb up on to the roof systems using a ladder or step ladder to gain ac-
cess and carry out a survey to determine if access panels need to be cut and inserted. 
 Note: team leader to determine the safe climbing route also if the rooftop is fitted with
edge or fall protection devices.
 Once the Team Leader has determined that the area is safe to work on, they will instruct
the operatives of where access panels are to be inserted.
 The Operatives will then climb onto the structure and if required will attach their inertia
safety line to the nearest safety eyebolt or latch way system.
  The Operatives will cut panels as required and insert the new access panels while clean-
ing areas as necessary.
 On completion of all operations, the operatives will pack all waste materials into strong
plastic bags for disposal on site.
 The Operatives will then descend from the plant room roof ensuring that all equipment
and waste is accounted for. The Operatives working inside the plant room will also en-
sure that their equipment and waste is accounted for.
 The Team Leader will then shut and lock the plant room access door, before leading all
Operatives back to the roof access door. Once through the roof access door, the Team
Leader will then shut and lock the door and descend to ground level via the safe desig-
nated route.
 The Team Leader will then sign off the ‘Permit to Work’ and sign back in any keys to roof
access doors.

Ventilation Kitchen Extract Canopy Cleaning

 General Note: Grease filters if cleaned on-site are governed by a separate Method State-
ment See Ref:
 Operatives are to survey area to check that the correct access equipment has been sup-
plied for the task and that the canopy can be reached without needing to overstretch.
 Operatives are reminded that canopies can be fragile or may have loose screws or bolts,
seams can be broken and surface dented or misshaped.
 Operatives to erect access equipment e.g. stepladder/ladder correctly and safely. Lad-
ders to be erected at the correct angle of 1:4 (75 degrees). If working between 2-6 me-
ters height ladders must be footed or an approval ladder stopper or stabilizer used.
 Operatives to take care if leaning a ladder on to canopy cover, if possible. Position lad -
der on to nearest solid surface instead, e.g., a wall
 Operatives are not to stand on any kitchen work surfaces, drainers, stoves or ovens. Op-
eratives are to place suitable boards over the equipment if required.
 Operatives are to wear tool belt with all tools attached, this will leave both hands free
for climbing and descending a ladder or step ladder. Operatives are reminded not to
climb above four rungs from the tops of ladders or step ladders.
 Operatives carry out an electrical safety check of cabling and plugs required for electri-
cal tools. Ensuring that the cable/lead is sound and not severely kinked and that the plug
is not damaged and that the machine has a current PAT testing certificate.
 Operatives are to make sure that the canopy has cooled for a suitable amount of time
after last use before cleaning. Two hours is recommended.
 Operatives are to carefully remove the filters one by one from the canopy, taking care
not to damage the filters (filters can be easily damaged)
 Operatives to fill a Spray bottle with Catering degreaser as per the COSHH data sheet,
being careful to check for any leaks of the bottle.
  Operatives to apply a suitable amount of catering degreaser to supplied rags. Using the
rags, the Operatives are to wipe away any grease on any internal/external canopy sur-
face (as required).
 For stubborn grease, operatives may also use green scouring pads (if the canopy surface
metal allows) in place of a rag.
 When the surface is free from grease the operative is to dry the area with a clean rag or
paper toweling.
 External surfaces of the Canopy can be polished using stainless steel polish post clean.
 After cleaning operatives are to replace the filters carefully back into the canopy.

Ventilation Kitchen Extract Canopy Grease Filter Cleaning

 General Note: Grease filters once cleaned should be completely free of grease and car-
bon deposits. In practice, this may not be achievable resulting in only the surfaces being
cleaned.
 Operatives to check hoses and connections for High-Pressure washing equipment (if
used). Operatives are to carry out an electrical safety check of cabling and plugs re-
quired for electrical tools. Ensuring that the cable/lead is sound and not severely kinked
and that the plug is not damaged and that the machine has a current PAT testing certifi-
cate.
 Operatives to check that the cleaning tank is in fit condition, no holes or damage to the
main body of the tank.
 Fill the tank with water to the recommended level and switch on the heater. 
 Operatives are to carefully remove the filters one by one from the canopy (providing the
canopy has been left to cool from last use for sufficient time). The filters are to be
placed into the tank, taking care not to over stack the filters Operatives are to let the fil-
ters soak in the tank for a minimum of 10 minutes.
 After 10 minutes, operatives to remove filters one at a time from solution. Whilst also
holding the filters over the tank, clean the edges of the filters using a green scouring
pad.
 Operatives to place filters into the spray tank and repeat the process until the spray tank
is full.
 Operatives to spray the filters methodically using the high-pressure jet sprayer (as in-
structed by supervisor) ensuring that all parts of the facing part of the filter have been
sprayed.
 Operatives to repeat this process on each side of the filter.
 On completion, operatives to place filters into a drainage area and allow excess water to
drain out.
 While filters are draining, operatives to dismantle the sprayer and all other equipment
ensuring that the cleaning and spray tanks are emptied and the waste solution is dis-
posed of safely on site.
 Once the filters are dry operatives are to carry out a visual and manual quality inspec-
tion to ensure that all grease and debris has been removed from the filters.
  Operatives are to replace the cleaned filters carefully back into the canopy.

Ventilation Kitchen Grease Extract Duct Cleaning

 General Note: Grease Extract canopy and grease filters (if cleaned on-site) are governed
by separate Method Statements.
 Operatives are to check all PPE, Cleaning equipment and chemicals required for the
task.. Operatives to set out all ‘Caution’ and ‘Warning’ signage required and cordon off
the cleaning area (where possible) before work commences.
 Operatives are to survey area to check that the correct access equipment has been sup-
plied for the task and that the ductwork can be reached without needing to overstretch.
 Operatives are not to stand on any kitchen work surfaces, drainers, stoves or ovens. Op-
eratives are to place suitable boards over the equipment if required Operatives carry
out an electrical safety check of cabling and plugs required for electrical tools. Ensuring
that the cable/lead is sound and not severely kinked and that the plug is not damaged
and that the machines have a current Portable Appliance Test (PAT) testing certificate.
 Operatives are to make sure that the duct has cooled for a suitable amount of time after
last use before cleaning. Two hours is recommended.
 Operatives are to check that correct/suitable access into the duct is available. If there is
no access, operatives are to install access as per the method statement for installing ac-
cess doors into the ductwork. Note: Some kitchen extract ductwork will require special-
ist doors with a particular fire rating. This should always be checked before installation
of any door..
 Operatives to apply a suitable amount of catering degreaser to supplied rags. Using the
rags, the Operatives are to wipe away any grease on any internal ductwork surface (as
required).
 For stubborn grease, operatives may also use green scouring pads (if the internal duct
surface metal allows) in place of a rag.
 If required operatives can spray the internal surface of the duct with catering degreaser
and allow to soak for a few minutes to make removing debris easier.
 When the surface is free from grease the operative is to dry the area with a clean rag or
paper toweling.
 Operatives are to ensure that all ductwork is free from debris and cleaning equipment
and the replace the access door cover making sure that the door is sealed as per manu-
facturer’s instructions.

Cleaning of High-Level Ductwork – Ladder Access

Operatives to erect access equipment e.g., stepladders or ladders correctly and safely. Ladders
to be erected at the correct angle of 1:4 (75 Degree). If working between 2-6 meters in height
ladders must be footed or an approved ladder stopper or stabilizer used. If working between 6-
9 meters in height ladders must be fitted with approved top and bottom stabilizers unless there
is a ladder tie system in place in which case the ladders must be tied off.
  Operatives will wear a tool belt and ensure that all hand tools are secured to the belt via
a lanyard.
 Operatives will climb ladders using both hands at all times. Do not climb above 4 rungs
from the top.
 Operatives to commence cleaning, keeping one hand on the ladder at all times. Opera-
tives are warned not to overreach or stretch when working on ladders
 Operatives will clean all necessary surfaces ensuring that where necessary care is taken
not to cause damage to any fragile surfaces.
 Operatives to use cloths or green scouring pads (as required).
 On completion of cleaning operatives to descend the ladder using both hands, opera-
tives must not slide down ladders at any time.
 Operatives will check the floor area for any sign of drips or spillage and clean up any that
are found.

Ductwork Cleaning – Installation of Access Panels 

 Operatives to erect access equipment e.g. stepladders or ladders correctly and safely.
Ladders to be erected at the correct angle of 1:4 (75 Degree). If working between 2-6
meters in height ladders must be footed or an approved ladder stopper or stabilizer
used.
 Operatives are to check the condition of all power tools and whether they have an in-
date Portable Appliance Test (PAT) certificate. Any tool that has a defect will not be
used.
 The door’s retaining frame is used as a template and marked on the side of the duct-
work. If there is insulation around the outside of the ductwork, this should be cut away
leaving a 3 cm edge around where the door will be positioned before marking the door
frame on the duct.
 Using a cone drill the operatives are to drill holes in the corners of the door template.
 For rectangular ductwork. Operatives are reminded that the edges of ductwork can be
sharp and can sometimes be hot after cutting.
 For spiral / curved duct the operative performs the same procedure but using a Jigsaw.
 The tangs of the door frame are inserted into the cut hole and the tangs are then bent
over to fit the frame into place. Mole grips are then used to crimp the tangs and secure
the door frame into place. Note: make sure that the neoprene seal is compressed to
form an airtight seal.
 Any cut away insulation should be taped up to prevent migration of fibers. Other types
of ductwork insulation may require various types of insulation cover. These are to be
discussed and organized by the customer.

Sheeting up Areas
 General Note: All working areas and their surrounding areas have a chance of becoming
contaminated with the dirt of dust and will require protection. This is achieved by
sheeting over the area.
  The Team Leader is to discuss the area to be sheeted up with the site contact. All valu-
ables and personal items are to be removed by the site contact.
 Operatives are to make sure that polythene sheeting is clean before use to prevent dirt
from being transferred to a clean area.
 Operatives are to be careful when sheeting up to make sure that the polythene sheet
does not catch on any equipment. Caught sheeting has the potential to pull items off of
tables.
 When covering electrical equipment that cannot be switched off, operatives are to make
small air holes to allow cooling.

Work Place access and Isolation of Services:

 Access to the site is as per the method of work
 Access to a high level is via
 Access to Confined Space areas will be in conjunction with All-clean Environmental Ser-
vices safety procedures
 After cleaning works have finished, or at the end of each shift, the sheeting will be re-
moved by the Operatives. All furnishings (chairs and desks etc.…) should be returned to
their original positions.

Environmental, Health and Safety: ENVIRONMENTAL,

3.

Manpower:
STAFF Quantity Full Time Part Time
Site In Charges xxxxx xxxxx
Supervisors xxxxx xxxxx
Cleaners xxxxx xxxxx

Controls Initiatives:
 Appropriate Controls measures have been identified from the risk assessments and are
highlighted in Method Statement and Risk Assessment MSRA include the following key
points:
 Proper Health and Safety Communication and Training 
 HSE Inspections
 HSE Observations

Communication and Training of Health and Safety:

 All risk assessments, method statement and Safe Systems of Work (SSOW) will be com-
municated to the Hamad Medical Hospital team/ operative prior work initiate.
  A copy of this documented procedure and other recommended and suggested and ap-
plicable safety arrangements will be communicated and passed onto the client/ sub-
contractors or other stakeholders before work started.
 All relevant toolbox talks will be communicated to the team/ operative before work
commencing ensuring that the team/ operative have had instruction and awareness in-
formation provided.
 Further information on the communication and training of Health and Safety can be
found in the Health and Safety Arrangements.

Checks and Inspections:

 All work equipment, devices or machinery will be checked before use for safe operation
and to ensure that it is “fit for purpose” and proper required third-party certification has
been done.
 Risk Assessments (RA) and Safe Systems of Work (SSOW) will be checked before work
started.

Rules:
 Organization’s Contractor, team or operative will carry out their work within the Client’s
Health and Safety rules and arrangements.
 Before commencing work these Health and Safety rules will be communicated to the
team/ operative.

Smoking:
Healthy Home Services workers shall strictly comply with a no smoking policy on any HMC
premises/workplace.

Unloading Details:
 Delivery to the site to be arranged with HMC’s to ensure minimal disruption.
 Ensure adequate access and the best route to the workplace.
 Unload the vehicle of equipment by hand if no mechanical aids are available.
 Manual handling could be done by teamwork.
 Avoid a route that may bring you into contact with HMC’s staff or customers if possible,
ensure that gangways are clear, before bringing materials through, to the work area.

Access:
 All designated gangways and passageways should be free from obstructions.
 Ensure all waste from gutters is collected and disposed of from the work area.
 Ensure all fire exits and firefighting equipment clear of any obstructions.

Welfare Facilities:
 Before work commencing Healthy Home will liaise with HMC’s local management for
use of toilets and wash facilities.
  Eatables/meals will be provided by the team/ operatives themselves.

Emergency Arrangements:
 The exact location of First Aid (FA) arrangements will be required to be provided by the
HMC before work started.
 Fire arrangements will need to be provided by HMC before work commencing including
the location of assembly points, location of fire exits and fire equipment; procedures to
follow.
 More details on HMC Emergency Arrangements can be provided in the attached risk as-
sessments and safety arrangements.

Housekeeping:
 All work areas will be kept clean and tidy where possible; Healthy Home Services oper-
ate a “clean as you go policy”.
 All tools, equipment and waste will be removed from the site after the job has been
completed.
 Any (non-hazardous) waste will be disposed of using the Client’s facilities or where nec-
essary by the team/operative.

Job Safety Analysis (JSA):

 A Job Safety Analysis will be required to be carried out.
 The following sequence of work has been established as guidance from Organization/
Company’s safety arrangements, Risk Assessments and Job Safety Analysis (JSA).

The Sequence of Work:

 Before work commencing all Personal Protective Equipment will be put on.
 Location of work/activities/tasks to be planned well and cleared of obstructions appro-
priately. Check for any asbestos.
 A safe working area will be created.
 Our van/ vehicle is to be directed to the point of unloading ensuring minimal disruption
and to minimize lifting/ handling activities.
 Organization/company’s team and or operative will unload materials if essential, getting
help (teamwork strategy) to reduce handling hazards.
 All equipment, devices and materials to be kept where they are to be used.
 Local floor obstructions to be removed.

Dependent on the Work:

 Review each risk assessment for the control measures.
  On Completion of Work:
 All equipment and waste to be removed from the work area.
 Work area to be handed over to the Client’s site management (Project manager/engi-
neer) after work is accomplished.

When working at Height (General):

 Onsite risk assessment to be conducted appropriately.
 Construct a safe working area.
 Check steps/ ladders before use.
 Use equipment correctly, no overreaching, no standing on the top rung, no sideways
force. 
 Use of crawling boards on the facility’s building roof to get access to the higher-level
guttering on the main buildings.

When Working Alone:

 Communicate intentions with others within the organization/institutions.
 Mobile phones to be used to keep in contact (remember to keep the battery charged).
 Confirm safety arrangements with the client before visiting the client's site.
 Inform co-workers & colleagues of any ill-health or illness that may affect work (e.g.,
COVID-19).
 Wear PPE were required (as per instructions)
 When manual handling
 Where practicable use mechanical aids such as a sack barrow, pump truck etc.
 Use good handling techniques.
 If in doubt get help.

Accidents, Incidents and Near Misses:

In case of an accident/incident get help and contact a Client’s First Aider personal.

All accidents need to be reported to HMC and Healthy Health Services Personnel

Personal Protective Equipment:

 Safety Shoes
 Safety Glasses
 Hard Hat
 Electrical Gloves
 Dust Mask
 High Visibility Vest & Earmuff

Information to Personnel:
 STAART briefing will be conducted by supervisors to all team members prior to any
activity on site before the Replacement of sport courts busted light.

Emergency Procedures:
A. General:
In case of emergency, HH Team will respond accordingly.

B. Fire Fighting & Fire Prevention

All reasonable steps will be taken to prevent a fire occurring. In the event
of fire, the safety of life will override all other considerations, such as
saving property and extinguishing the fire.

C. Environmental Controls
 Appropriate Controls measures have been identified from the risk as-
sessments and are highlighted in Method Statement and Risk Assess-
ment MSRA include the following key points:
 Proper Health and Safety Communication and Training 
 HSE Inspections
 HSE Observations

EMERGENCY CONTACT NUMBERS IN HOUSE

Jose Marasigan Operation Manager +974 3064 9890
Moaud Lasmi Program Manager +974 3001 6779
Abdulraman Mezadi Site In Charge +974 5044 9847
Mohamed Ajazuddin Site In Charge +974 5044 9847
Yanis Lasmi Supervisor +974 776 76462
Manny Perera Safety Officer & First Aider +974 5519 0467
Amine Amirouche Safety Officer & First Aider +974 7446 6406
EMERGENCY CONTACT NUMBERS LOCAL GOV. BODY
Fire Fire Brigade 999
Electrical Failure Emergency 991
Water Failure Emergency 991
Matters Required Police Police 999
Need for Ambulance Ambulance 999
Need for Hospital Hamad Hospital / HMC 4439 4444

Hazardous Materials and Substances:

Construction and HSE will also monitor any hazardous materials and substances found on site
and it should be kept properly or remove from site if no longer in use.

Waste Management:
All the waste to be generated by Healthy Home Services shall be piled in the safe side and
disposed out of the site accordingly.