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JD - DM Operations - MT 2023

The job description is for a Deputy Manager of Operations who will be responsible for the overall performance and smooth operations of a branch to meet annual targets. Key responsibilities include formulating and ensuring compliance with standard operating procedures, overseeing daily operations and staff, exploring opportunities to increase revenue and identify cost savings, monitoring the market and supporting sales teams. The ideal candidate has a Master's degree in Marketing or Operations, 2+ years of experience in operations or customer service, experience leading teams and handling budgets, and strong communication and problem-solving skills.

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Ravikant K
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68 views1 page

JD - DM Operations - MT 2023

The job description is for a Deputy Manager of Operations who will be responsible for the overall performance and smooth operations of a branch to meet annual targets. Key responsibilities include formulating and ensuring compliance with standard operating procedures, overseeing daily operations and staff, exploring opportunities to increase revenue and identify cost savings, monitoring the market and supporting sales teams. The ideal candidate has a Master's degree in Marketing or Operations, 2+ years of experience in operations or customer service, experience leading teams and handling budgets, and strong communication and problem-solving skills.

Uploaded by

Ravikant K
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Description – Deputy Manager – Operations

Objectives:
We are looking for an energetic, passionate and proactive Dy. Manager – Operations for our Branch Offices. He
will be growing as a 2nd in line to the Branch Manager. He will be responsible for overall performance and smooth
operations of the Branch in line with annual targets & and for improving the branch's customer service function.
He will also oversee all staff and be responsible for day-to-day operational activities at the branch.

Main responsibilities:
The key responsibilities in this position will be:

PROCEDURES
- SOP formulation, implementation and ensuring SOP compliance and periodic customer service SOP
audit for customer handling and specific procedures in coordination with the CS / Doc Team
- Revisit SOPs/procedures regularly, and identify & eliminate redundant processes to improve efficiency.
- Regular meetings with the Customer & CS team to check SOP compliance for each account

OPERATIONS
- Hold weekly operational meetings with the respective CS/Ops/Docs Team to identify bottlenecks in
operations and discuss areas for improvement and find solutions to operational problems.
- Co-ordinate with different overseas offices, branches, verticals and functions to ensure smooth
functioning of the branch in all operational aspects
- Monitor daily operation of the accounts, deal with customer questions
- Ensure service level compliance in operations.
- Ensure timely billing to the customer through predefined billing cycles.
- Supplier management, including accounts receivable payments.
- Verification of supplier invoices against agreed rates/quotes.
- Credit management of customers

VALUE ADDITION
- Explore opportunities to increase the business potential of existing customers.
- Close cooperation & relations with customers and CS to explore all possible revenue generation ideas in
existing businesses.
- Identification of cost containment opportunities in all aspects of the biz.
- Conduct monthly reviews with the customer to analyze potential areas for improvement, key issues and
situations, inventory counts, industry-related information and customer updates etc.,
- Enhancing operational excellence in the region and mitigating costs to improve overall efficiency

MARKET INTEL
- Be in close touch with the market, trade, shipping lines and other vendors to generate good market intel
and disseminate the same to the team to strategize business moves.
- Identify market trends and competitive rate actions and communicate those trends to the Sales/CS team.
- Work closely with the branch sales team to identify competition strategies and support them in all
possible manner to get the business onboard.

About You:
- Master’s degree in Marketing or Operations
- A min of 2+ years of experience in a operations/customer service role.
- Experience in leading teams and handling P&L would be preferred
- Excellent stakeholder management for internal and external coordination and problem-solving

Soft Skills and Personality traits:


- Excellent customer service skills
- A proactive approach to solving problems
- Team player with the ability to work with cross-functional teams and all levels of management
- Ability to work under time pressures
- Communication skills
- Ability and experience in managing others and prioritising work
- Accustomed to working in a fast-paced, dynamic environment

What we offer:
- Competitive salary package, mobile, laptop
- Comprehensive insurance coverage
- Competitive long-term career growth.

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