CUCM Smart Licensing - Mediated Model

Contents
Introduction
Prerequisites
Requirements
Components Used
Background Information
Where do I Create Smart Accounts?
Cisco Smart License Manager Service
Smart Licensing states in UCM
Configure (Mediated Deployment)
Prerequisites
Configuration (Satellite)
Configuration (Proxy Server)
Verify
Troubleshoot
Known Bugs
Related Information

Introduction
This document describes mediated model configuration to synchronize your Cisco Unified
Communications Manager (CUCM) with your Smart accounts.

Contributed by Abhineet Kumar and Divya Jain, Cisco TAC Engineer.

Prerequisites
Requirements

Cisco recommends that you have knowledge of these topics:

● Cisco Unified Communications Manager (CUCM) version 12.0

● Cisco Smart Software Manager (CSSM) Satellite

Components Used

The information in this document is based on these software and hardware versions:

● Cisco Call Manager version 12.0

● Smart Software Manager Satellite
The information in this document was created from the devices in a specific lab environment. All of
the devices used in this document started with a cleared (default) configuration. If your network is
live, ensure that you understand the potential impact of any command.

Background Information
Cisco Smart Software Licensing simplifies the licensing experience across the enterprise making it
easier to purchase, deploy, track and renew Cisco Software. It provides visibility into license
ownership and consumption through a single, simple user interface.

1. You place an order on Cisco Commerce and associate the order with smart account, this
information is populated on Software Manager, which resides on cisco.com. Now you have
complete view of your orders and purchases.

2. The product that have smart licensing enabled (via CLI or GUI), registers to CSSM, they
report license consumption to CSSM.

Two models are there to report the usage:

Direct Model- Customer Licensing information is where security is not a major concern. You
can use HTTPS proxy or Transport Gateway to allow devices to talk to the through private
network. This becomes the centralized access point for CSSM, all of this is HTTPS so it is
secured.

Mediated Deployment Model- This is for those who have security concerns. They do not
want their devices to talk directly to Cisco.com from their private network. They can install
CSSM Satellite on a VM, which resides on your premises and act as CSSM. It can be
synchronized with CSSM on cisco.com monthly, weekly, or totally disconnected. If you do not
have internet connection from your network, you can do file upload and download. All it
needs to have is the synchronization to know the entitlement, as recommendation is to do
the sync in 30 days.
Where do I Create Smart Accounts?

● To create a Customer Smart Account, log into CSC with your CCO ID and initiate a request
for a Customer Smart Account.
● To create a Partner Holding Smart Account, login to CSC with your CCO ID and initiate a
request for a Partner Holding Account.
● You can also initiate a request for either type of Smart Account when ordering in CCW.
Although, the recommended best practice is to proactively set up your Smart Accounts.

Note: There is no upper limit; you can create as many Virtual Accounts as your company
needs.

Cisco Smart License Manager Service

Cisco Smart License Manager Service is a network service running only on CUCM publisher.
Since this is a network service, it runs all the time and cannot be started or stopped from UI or CLI.
Since no service runs on subscriber, none of the smart licensing operations can be done from the
sub. The CLI commands also do not provide any output on sub,

Smart Licensing states in UCM

There are two main states in Smart Licensing :

1. Registration Status :There are 3 registration Status :

Unidentified / UnregisteredRegisteredUnregistered-registered Expired

2. Authorization Status :

No License in useEvaluation ModeEvaluation ExpiredAuthorizedOut of

complianceAuthorization Expired

In addition to the above smart licensing states, UCM provides an overage period of 90 days (This
is a concept already present in pre 12.0 with classic licensing. UCM will continue providing the
overage period to customers with smart licensing as well).

Configure (Mediated Deployment)

Prerequisites

These ports must be enabled for communication with CSSM:

● User Interface: HTTPS (port 8443)

● Product Registration: HTTPS (port 443), HTTP (port 80)
● Communication to CSSM: HTTPS (tools.cisco.com, api.cisco.com, cloudsso.cisco.com), port
443

There are 2 deployment options under mediated deployment model,

Connected using Proxy Server: Here you can use the proxy server to facilitate connectivity
between CUCM and Smart Account

Disconnected: Used when there is NO direct connectivity from CUCM / Satellite to Cisco.com.
Smart Account Synchronization must be done using file upload and download manually.

Configuration (Satellite)

1. Login to satellite, Configure as new satellite, Verify Network settings. Configure valid NTP
server. ( NOTE : For 1st time login, the default credential for satellite login is Admin/Admin!23
)
2. Select Manual Setup and download the Registration File.
3. Log into your Smart Account in Smart Software Manager

4. Navigate to the Satellites under the section of Smart Software Manager and click on New
Satellite... button Add a new satellite. Associate the newly created virtual account to the
satellite. Once this is done, generate the authorization file.
5. In order to complete registration process, navigate to the satellite login and upload the
authorization file. Satellite restarts. Now the satellite is synced to the virtual account.

6. Login to satellite and generate a token.

7. Navigate to CUCM admin page > System > Licensing > License Management >
View/Edit the Licensing Smart Call Home settings and then set the SSM satellite URL to ‘
https://10.106.81.131:443/Transportgateway/services/DeviceRequestHandler’(10.106.81.131
is the IP address of the satellite configured) and save, as shown in the image.
 8. Click on Register and paste the token generated in step 6.

Configuration (Proxy Server)

1. Instead of using satellite server you can also use proxy server. If CUCM is already registered
via Direct Method or satellite, first deregister and navigate to System > Licensing > License
management. Here you have Actions Tab, selectderegister.

2. If CUCM is not registered, directly select View/Edit the licensing Smart Callhome settings.
 Here add proxy server details and sure that proxy server has connectivity to tools.cisco.com
so that CUCM can be synced to the virtual account via proxy server.

3. Generate Token request from virtual account.

4. Navigate to CUCM. Here click on register and paste the token copied in Step 3.
Verify

●Show license summary

Smart Licensing is ENABLED

Registration:
Status: REGISTERED
Smart Account: BU Production Test
Virtual Account: TAC-CollabTesting
Last Renewal Attempt: None
Next Renewal Attempt: Jul 25 15:11:23 2018 IST

License Authorization:
Status: AUTHORIZED
Last Communication Attempt: SUCCEEDED
Next Communication Attempt: Feb 25 15:12:59 2018 IST

License Usage:

License Entitlement Tag

 Count Status
----------------------------------------------------------------------------------------------
----------------------------------------
regid.2017-02.com.cisco.UCM_CUWL,12.0_cc59375a-1cd8-4b36-8366-
6f4d2abba965 0 Init
regid.2016-07.com.cisco.UCM_EnhancedPlus,12.0_d8372792-588c-4caa-
b279-8587e5ce2f82 0 Init
66d0d1cf-4863-4761-91d0-d01d3eb1949aregid.2016-07.com.cisco.UCM_Enhanced,12.0_66d0d1cf-4863-
4761-91d0-d01d3eb1949a 5 InCompliance
ef827a2f-f4ae-4ebb-887f-052737063d3aregid.2016-07.com.cisco.UCM_Basic,12.0_ef827a2f-f4ae-4ebb-
887f-052737063d3a 2 InCompliance
regid.2016-07.com.cisco.UCM_Essential,12.0_25f9c396-c67c-4519-
aa98-d4b3ad18f805 0 Init
regid.2016-07.com.cisco.UCM_TelePresenceRoom,12.0_d9a71418-29e9-
4c9a-9d3a-1366ebe38e7c 0 Init
● show license UDI

UDI: PID:UCM,SN:37624,UUID:6fe83addc80240bc92dc071ac7a37624
● Show license all

Smart Licensing Status

=======================
Smart Licensing is ENABLED

Registration:
Status: REGISTERED
Smart Account: BU Production Test
Virtual Account: TAC-CollabTesting
Export-Controlled Functionality: Allowed
Initial Registration: SUCCEEDED on Jan 26 15:11:23 2018 IST
Last Renewal Attempt: SUCCEEDED on Jan 26 15:11:23 2018 IST
Next Renewal Attempt: Jul 25 15:11:23 2018 IST
Registration Expires: Jan 26 15:06:21 2019 IST

License Authorization:
Status: AUTHORIZED on Jan 26 15:12:59 2018 IST
Last Communication Attempt: SUCCEEDED on Jan 26 15:12:59 2018 IST
Next Communication Attempt: Feb 25 15:12:59 2018 IST
Communication Deadline: Apr 26 15:06:59 2018 IST

Evaluation Period:
Evaluation Mode: Not In Use
EVALUATION PERIOD EXPIRED on Nov 9 23:46:35 2017 IST

License Usage
=============
License Authorization Status: AUTHORIZED as of Jan 26 15:12:59 2018 IST

(regid.2017-02.com.cisco.UCM_CUWL,12.0_cc59375a-1cd8-4b36-8366-6f4d2abba965)
Description: null
Count: 0
Version: 12.0
Status: Init

(regid.2016-07.com.cisco.UCM_EnhancedPlus,12.0_d8372792-588c-4caa-b279-8587e5ce2f82)
Description: null
Count: 0
Version: 12.0
Status: Init
UC Manager Enhanced License (12.x) (regid.2016-07.com.cisco.UCM_Enhanced,12.0_66d0d1cf-4863-
4761-91d0-d01d3eb1949a)
Description: UC Manager Enhanced License
Count: 5
Version: 12.0
Status: InCompliance

UC Manager Basic License (12.x) (regid.2016-07.com.cisco.UCM_Basic,12.0_ef827a2f-f4ae-4ebb-

887f-052737063d3a)
Description: UC Manager Basic License
Count: 2
Version: 12.0
Status: InCompliance

(regid.2016-07.com.cisco.UCM_Essential,12.0_25f9c396-c67c-4519-aa98-d4b3ad18f805)
Description: null
Count: 0
Version: 12.0
Status: Init

(regid.2016-07.com.cisco.UCM_TelePresenceRoom,12.0_d9a71418-29e9-4c9a-9d3a-1366ebe38e7c)
Description: null
Count: 0
Version: 12.0
Status: Init

Product Information
===================
UDI: PID:UCM,SN:37624,UUID:6fe83addc80240bc92dc071ac7a37624

Agent Version
=============
Smart Agent for Licensing: 1.3.4

Troubleshoot
Please collect the logs for troubleshooting issues related to registration:

● Packet capture from CUCM CLI

● License Manager logs
● Diagnostic logs from satellite

Known Bugs

CSCvh16069 : Cisco Smart licensing satellite cannot borrow license from higher level to make it in
compliance.
CSCvf86710 : Cisco Smart License Manager platform service does not runs.
CSCvc94366:CUCM smart license registration to CSSM not accept the proxy port 443.
CSCvh72897 : Unable to use proxy server when autorization is enabled on proxy server.

Related Information
● https://www.cisco.com/c/dam/en/us/products/collateral/cloud-systems-
management/smart-software-manager-satellite/presentation-c97-734545.pdf
● https://www.cisco.com/web/software/286285517/140621/Smart_Software_Manager_sate
llite_4.2.0_Installation_Guide.pdf

● https://www.cisco.com/web/software/286285517/140621/Smart_Software_Manager_sate
llite_4.2.0_User_Guide.pdf
● Technical Support & Documentation - Cisco Systems