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FA Report

The document provides a failure analysis report for a coffee grinder that was overheating at a Flash Coffe outlet. It summarizes that: 1) The grinder had been operating for several months and often experienced blockages and high temperatures after grinding that made the grounds oily. 2) An investigation found the grinder lacked a cooling fan and had lower quality components than comparable models. 3) The likely causes of failure were a too-small main output hole, lack of cooling system, and lower quality burr to handle high production volumes at the outlet. 4) It was determined to not be a warranty issue and recommended replacing the grinder with a brand like Mazzer or Fi

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Budi Artanto
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58 views

FA Report

The document provides a failure analysis report for a coffee grinder that was overheating at a Flash Coffe outlet. It summarizes that: 1) The grinder had been operating for several months and often experienced blockages and high temperatures after grinding that made the grounds oily. 2) An investigation found the grinder lacked a cooling fan and had lower quality components than comparable models. 3) The likely causes of failure were a too-small main output hole, lack of cooling system, and lower quality burr to handle high production volumes at the outlet. 4) It was determined to not be a warranty issue and recommended replacing the grinder with a brand like Mazzer or Fi

Uploaded by

Budi Artanto
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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FAILURE ANALYSIS

Flash WO :
REPORT Reported By :Budi Artanto
Original WO Reported Date : June 09, 2022
:

Checked by
Approved by
Foreman / : :
Service Head
Supervisor

MARULI SINAGA

Information
EQUIPMENT
CODE HQ100 NUMBER
_01
CUSTOMER
NA
FLASH COFFE
TECHNICIAN EQUIPMENT
DATE
06 / 09 /2022 IDENTIFICATION HQ1 LOCATION FC Outlet
Mo / da / yr
GRINDER INSTRUCTION
MODEL MD6 MC6538
SERIAL No
Overheating
HOURS

√ IF DESCRIPTIVE COMMENTS (20 SPACES MAXIMUM


GROUP NAME
PART NUMBERDESCGROUP NUMBER RESPONSIBLEPART NAMEQTYCODE*CONTAINING PART MADE PRODUCT INOPERABLE
Grind Liner
YES NO
Linier 1 OHT
DESCRIPTION CODES * A – Structural C – Leaks E – System Malfunction G – General Repair K - Serviceability X – Operator
B – Surface D – Factory Assembly F – Factory Shipping H – Adjustment N - Abuse Complaint

Component Information
Component Description : Liner Grinder PCR Schedule Hrs :
ID : FC Outlet Comp Hours : 400 Hours
Comp Arr / Gp No : MC6538 Life Remaining :
Mach Hrs Install : 0/New Machine Comp New Price :
Mach Hrs Removed : Cost To Repair :
Date Comp Installed : 2022 Cost/Hr Remaining :
Date Comp Failed : June 09,2022
Supporting Documentation Required
#1 Description Installation Check List Y/N Comments
2 Repair & Maintenance History N YN
3 Others
4
5
6
7
8

Failure Outline: Brief outline of what the Customer reported.


Grind stuck after high operation ( Overheating )

Bagian dari / Part of : TSD.TEC.SOP.001.R00 3 of 4 Form Number : PSDV.SVTC.FRM.001.R01


FAILURE ANALYSIS
REPORT
Background / Research: Include all observations made during your Failure Analysis investigation including good and bad.
This grinder has been operating in our outlet for several months. And often experience incidents, namely frequent
blockages of the coffee flow after grinding, high temperatures in the grinder body and the coffee grounds become
oily after the temperature rises.

Following the Tasks were done when the problem was being investigated:
1. No Cooling component on MD6 Macap ( Exhaust Fan ) like Fiorenzatto and Mazzer Luigi
2. Motor quality is lower than Fiorenzaato and Mazzer Component.
3. Material Burr different with Fiorenzatto and Mazzer
4. Mainhole output coffee after Grind is to small from liner

OBSERVATION
Pict Trobleshoot, Perform Grind, With FC Beans

Cooling Fan on Fiorenzatto F64E 1. Mainhole to small on Macap


2. No Cooling system exhaust for reduce
Temperature in high production
3. Material Burr is lower than Mazzer and
Fiorenzatto

Bagian dari / Part of : TSD.TEC.SOP.001.R00 3 of 4 Form Number : PSDV.SVTC.FRM.001.R01


FAILURE ANALYSIS
REPORT

Conclusions (What Caused the Failure): Describe the root cause and the sequence of events that caused it.

Sources come from several equipment grinders, namely Burr, Mainhole, Cooling system and room temperature as well as
high production at each Flash outlet.
Possibly the problem come from the mainhole, cooling system, burr.

Warranty Decision or Recommendation: Please mark X in only one box below.

Not warranty : x Warranty Accepted : ASA Claim* :

Comments:
*) Application Severity Analysis

Solution to Prevent Reoccurrence:


Replace with other brand and specification like Mazzer and Fiorenzatto

Bagian dari / Part of : TSD.TEC.SOP.001.R00 3 of 4 Form Number : PSDV.SVTC.FRM.001.R01


FAILURE ANALYSIS
REPORT

Bagian dari / Part of : TSD.TEC.SOP.001.R00 3 of 4 Form Number : PSDV.SVTC.FRM.001.R01

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