User Guide HP Thin Client
User Guide HP Thin Client
HP Thin Client
© Copyright 2019 HP Development Company, Product Notice Software terms
L.P.
This user guide describes features that are By installing, copying, downloading, or
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Not all features are available in all editions or Agreement (EULA). If you do not accept these
The information contained herein is subject to versions of Windows. Systems may require license terms, your sole remedy is to return the
change without notice. The only warranties for upgraded and/or separately purchased entire unused product (hardware and software)
HP products and services are set forth in the hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
express warranty statements accompanying take full advantage of Windows functionality. refund policy of your seller.
such products and services. Nothing herein Windows 10 is automatically updated, which is
should be construed as constituting an always enabled. ISP fees may apply and For any further information or to request a full
additional warranty. HP shall not be liable for additional requirements may apply over time refund of the price of the computer, please
technical or editorial errors or omissions for updates. See http://www.microsoft.com. contact your seller.
contained herein.
To access the latest user guides, go to
First Edition: March 2019 http://www.hp.com/support, and follow the
instructions to find your product. Then select
Document Part Number: L58978-001 User Guides.
About This Guide
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.
iii
iv About This Guide
Table of contents
2 Troubleshooting .......................................................................................................................................... 10
Computer Setup (F10) Utility, BIOS Settings ....................................................................................................... 10
Computer Setup (F10) Utilities .......................................................................................................... 10
Using Computer Setup (F10) Utilities ............................................................................. 10
Computer Setup – File ..................................................................................................... 11
Computer Setup – Storage .............................................................................................. 12
Computer Setup – Security ............................................................................................. 12
Computer Setup – Power ................................................................................................ 13
Computer Setup – Advanced ........................................................................................... 14
Changing BIOS Settings from the HP BIOS Configuration Utility (HPBCU) .......................................................... 14
Updating or restoring a BIOS ............................................................................................................................... 15
Diagnostics and troubleshooting ........................................................................................................................ 16
Power lights ....................................................................................................................................... 16
Wake-on LAN ....................................................................................................................................................... 16
Power-On Sequence ............................................................................................................................................ 17
Power-on diagnostic tests ................................................................................................................................... 17
Interpreting POST diagnostic front panel lights and audible codes ................................................................... 17
Troubleshooting ................................................................................................................................................... 19
Basic troubleshooting ....................................................................................................................... 19
Diskless (no flash) model troubleshooting ....................................................................................... 20
v
Configuring a PXE server ..................................................................................................................................... 21
Using HP ThinUpdate to restore the image ......................................................................................................... 21
Device management ............................................................................................................................................ 22
Power cord set requirements .............................................................................................................................. 22
Requirements for all countries ......................................................................................................... 23
Requirements for specific countries and regions ............................................................................. 23
Statement of Volatility ........................................................................................................................................ 24
Specifications ....................................................................................................................................................... 26
vi
Standards and legislation .................................................................................................................................... 35
Standards .......................................................................................................................................... 35
Mandate 376 – EN 301 549 ............................................................................................ 35
Web Content Accessibility Guidelines (WCAG) ................................................................ 35
Legislation and regulations .............................................................................................................. 35
United States ................................................................................................................... 36
21st Century Communications and Video Accessibility Act (CVAA) ............................... 36
Canada ............................................................................................................................. 36
Europe ............................................................................................................................. 37
United Kingdom .............................................................................................................. 37
Australia .......................................................................................................................... 37
Worldwide ....................................................................................................................... 37
Useful accessibility resources and links .............................................................................................................. 38
Organizations .................................................................................................................................... 38
Educational institutions .................................................................................................................... 38
Other disability resources ................................................................................................................. 38
HP links .............................................................................................................................................. 38
Contacting support .............................................................................................................................................. 39
Index ............................................................................................................................................................. 40
vii
viii
1 Hardware Reference
Product features
Front components
Front components
Product features 1
Rear components
Rear components
IMPORTANT: Due to system power consumption limitations, if USB ports on the rear panel are occupied by a keyboard and mouse,
the system does not support another device such as an external storage device. You must use a device with an external power cord
supplied with the device.
WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
fire:
Install the thin client in a location where children are unlikely to be present.
Do not plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
Plug the power cord into an AC outlet that is easily accessible at all times.
If the power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet.
Disconnect power from the computer by unplugging the power cord from the AC outlet. When unplugging the
power cord from the AC outlet, grasp the cord by the plug.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide provided with your user
guides. It describes proper workstation setup and proper posture, health, and work habits for computer
users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The
Safety & Comfort Guide is also available on the Web at http://www.hp.com/ergo.
NOTE: An optional mounting bracket is available from HP for mounting the thin client to a wall, desk, or
swing arm.
Setup 3
Installing a security cable
You can secure the monitor to a fixed object with an optional security cable available from HP. Use the key
provided to attach and remove the lock.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being
mishandled or stolen.
NOTE: When mounting to a thin client, use the 8 mm screws included with the thin client.
4. Attach the mounting bracket to a wall, desk, or swing arm using either the 75 mm or 100 mm screw
holes on the mounting bracket.
Setup 5
● On a wall:
● Under a desk:
● The thin client may be placed under a monitor stand with at least 2.54 cm (1 in) clearance and 7.5 cm (3
in) for side cable routing:
Setup 7
Non-supported placement
HP does not support the following placements for the thin client:
IMPORTANT: Non-supported placement of thin clients could result in operation failure and/or damage to
the devices.
Thin clients require proper ventilation to maintain operating temperature. Do not block the vents.
Do not put thin clients in drawers or other sealed enclosures. Do not place a monitor or other object on top of
the thin client. Do not mount a thin client between the wall and a monitor. Thin clients require proper
ventilation to maintain operating temperatures.
● In a desk drawer:
Setup 9
2 Troubleshooting
NOTE: If you do not press Esc or F10 at the appropriate time, you must restart the computer and again
press Esc or F10 when the monitor light turns green to access the utility.
10 Chapter 2 Troubleshooting
IMPORTANT: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10)
changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the
F10 Setup screen.
The following menus are available in the Computer Setup Utility menu:
Table 2-1 Computer Setup Utility menu options
Heading Table
● Product name
● SKU number
● Processor type
● Processor speed
● Processor stepping
● Memory size
● Integrated MAC
● System BIOS
Set Time and Date Allows you to set system time and date.
Flash System BIOS Allows you to flash system BIOS from a USB recovery key.
Option Description
Apply Defaults and Exit Loads the original factory system configuration settings for use by a subsequent “Apply Defaults and
Exit” action.
Ignore Changes and Exit Exits Computer Setup without applying or saving any changes.
Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup.
Option Description
Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and
options are displayed. The following options may be presented:
● Specify the order in which EFI boot sources (such as a internal drive, USB hard drive, or USB optical
drive) are checked for a bootable operating system image. Each device on the list may be individually
excluded from or included for consideration as a bootable operating system source.
● Specify the order of attached hard drives. The first hard drive in the order will have priority in the
boot sequence and will be recognized as drive C (if any devices are attached).
NOTE: You can use F5 to disable individual boot items, as well as disable EFI boot.
MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started.
To boot one time from a device other than the default device specified in Boot Order, restart the computer
and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu)
when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use
the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the
selected non-default device for this one time.
Setup Password Allows you to set and enable a setup (administrator) password.
NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and
make changes to certain plug and play settings under Windows.
Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a
power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.
(This selection appears ● Stringent Password – When set, enables a mode in which there is no physical bypass of the
only if a power-on password function. If enabled, removing the password jumper will be ignored.
12 Chapter 2 Troubleshooting
Table 2-4 Computer Setup – Security (continued)
Option Description
password or setup ● Setup Browse Mode – Allows viewing, but not changing, the F10 Setup Options without entering
password is set.) setup password). Default is enabled.
Device Security Allows you to set Device Available/Device Hidden (default is ‘Device Available’) for:
● System audio
● Network controller
● Internal storage
– USB2 Port 2
– USB3 Port 1
– USB2 Port 3
– USB2 Port 4
Network Boot Enables/disables the computer’s ability to start from an operating system installed on a network server.
(Feature available on NIC models only; the network controller must be either a PCI expansion card or
embedded on the system board.) Default is enabled.
● Asset tag (18-byte identifier) – A property identification number assigned by the company to the
computer.
● Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches.
Default is enabled.
Option Description
OS Power Management Runtime Power Management (enable/disable) – Allows certain operating systems to reduce processor
voltage and frequency when the current software load does not require the full capabilities of the
processor. Default is enabled.
Idle Power Savings (Extended/Normal) – Extended/Normal. Allows certain operating systems to decrease
the processors power consumption when the processor is idle. Default is ‘extended’.
Option Heading
● POST Delay (in seconds) – Enabling this feature will add a user-specified delay to the POST process.
This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly
that they are not ready to start by the time POST is finished. The POST delay also gives you more time
to select F10 to enter Computer (F10) Setup. Default is ‘None’.
● Remote Wakeup Boot Source (Local Hard Drive/Remote Server). Allows you to set the source from
which the computer gets its boot files when remotely awakened.
● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only
needed when more than one graphics controller is installed. Default is disabled.
Device Options ● Integrated Graphics (Auto/Force) – Use this option to manage integrated (UMA) graphics memory
allocation. The value you choose allocates memory permanently to graphics and is unavailable to the
operating system. For example, if you set this value to 512M on a system with 2 GB of RAM, the system
always allocates 512 MB for graphics and the other 1.5 GB for use by the BIOS and operating system.
Default is ‘Auto’ which sets UMA memory by the memory installed on the platform as follows:
– 4 GB - 6 GB: 512 MB
– > 6 GB: 1 GB
If you select Force, the UMA Frame Buffer Size option displays, which lets you set the UMA memory size
allocation between 128 MB and 512 MB.
Language English Francais, Espanol, Deutsch, Italiano, Dansk, Suomi, Nederlands, Norsk,
Portugues, Svenska, Japanese
14 Chapter 2 Troubleshooting
Table 2-7 BIOS settings that can be changed in the operating system (continued)
Default Setup None Save Current Settings as Default; Restore Factory Settings as Default
Ownership Tag
Light Status
Power light off When the thin client is plugged into the AC outlet and the power light is off, the thin client is powered
off. However, the network can trigger a Wake On LAN event in order to perform management functions.
Power light on Displays during start sequence and while the thin client is on. During start sequence, hardware
initialization is processed and startup tests are performed on the following:
● Processor initialization
NOTE: If one of the tests fails, the thin client will simply stop, but the light will stay on. If the video
test fails, the thin client beeps. There are no messages sent to video for any of these failed tests.
NOTE: After the video subsystem is initialized, anything that fails will have an error message.
NOTE: Ethernet activity lights are located inside the RJ-45 connector on the top, rear panel of the thin client. The lights are visible
when an active Ethernet network cable is connected. Solid green indicates network connection, and blinking yellow indicates network
activity.
Wake-on LAN
Wake-on LAN (WOL) allows a computer to be turned on by a network message. You can enable or disable WOL
in Computer Setup using the S5 Wake on LAN setting.
To enable or disable WOL:
1. Turn on or restart the computer.
2. Press either Esc or F10 while the “Press the ESC key for Startup Menu” message is displayed at the
bottom of the screen.
NOTE: If you do not press Esc or F10 at the appropriate time, you must restart the computer and again
press Esc or F10 when the monitor light turns green to access the utility.
16 Chapter 2 Troubleshooting
3. If you pressed Esc, press F10 to enter Computer Setup.
4. Select Advanced > Device Options.
5. Set S5 Wake on LAN to either enabled or disabled.
6. Press F10 to accept any changes.
7. Select File > Save Changes and Exit.
Power-On Sequence
At power-on, firmware initializes the hardware to a known state, then performs basic power-on diagnostic
tests to determine the integrity of the hardware. Initialization performs the following functions:
1. Initializes CPU and memory controller.
2. Initializes and configures all PCI devices.
3. Initializes video software.
4. Initializes the video to a known state.
5. Initializes USB devices to a known state.
6. Performs power-on diagnostics. For more information, see Power-on diagnostic tests on page 17.
7. Starts the operating system.
NOTE: You may try to restart the thin client and run through the diagnostic tests a second time to confirm
the first shutdown.
The following table lists the tests that are performed on the thin client.
Table 2-9 Power-on diagnostic tests
Test Description
Boot Block Checksum Tests boot block code for proper checksum value
Power-On Sequence 17
WARNING! When the computer is plugged into an AC outlet, voltage is always applied to the system board.
To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the
power cord from the wall outlet and allow the internal system components to cool before touching.
NOTE: Recommended actions in the following table are listed in the order in which they should be
performed.
Not all diagnostic lights and audible codes are available on all models.
Table 2-10 Interpreting POST diagnostic front panel lights and audible codes
Activity Beeps Possible Cause Recommended Action
Power light flashes two times, 2 Processor thermal 1. Ensure that the computer air vents are not
once every second, followed by a protection activated: blocked and the processor cooling fan is
two second pause. Lights plugged in and running, if equipped.
continue until problem is solved. A fan may be blocked or not
turning. 2. Contact an authorized reseller or service
provider.
OR
OR
Power light flashes four times, 4 Power failure (power supply 1. Check if a device is causing the problem by
once every second, followed by a is overloaded). removing ALL attached devices. Turn on the
two second pause. Lights system. If the system enters the POST, then
continue until problem is solved. OR power off and replace one device at a time and
repeat this procedure until failure occurs.
The incorrect external
Replace the device that is causing the failure.
power supply adapter is
Continue adding devices one at a time to
being used on the thin
ensure that all devices are functioning
client.
properly.
Power light flashes five times, 5 Pre-video memory error. CAUTION: To avoid damage to the memory
once every second, followed by a modules or the system board, you must unplug the
two second pause. Lights computer power cord before attempting to reseat,
continue until problem is solved. install, or remove a memory module.
Power light flashes six times, 6 Pre-video graphics error. For systems with a graphics card:
once every second, followed by a
two second pause. Lights 1. Reseat the graphics card.
continue until problem is solved. 2. Replace the graphics card.
18 Chapter 2 Troubleshooting
Table 2-10 Interpreting POST diagnostic front panel lights and audible codes (continued)
Power light flashes eight times, 8 Invalid ROM based on bad 1. Reflash the system ROM with the latest BIOS
once every second, followed by a checksum. image using the BIOS Recovery procedure.
two second pause. Lights
continue until problem is solved. 2. Replace the system board.
System does not turn on and None System unable to turn on. Press and hold the power button for less than four
lights are not flashing. seconds. If the hard drive light turns red, the power
button is working correctly. Try the following:
Troubleshooting
Basic troubleshooting
If the thin client is experiencing operating problems or will not turn on, review the following items.
Table 2-11 Basic troubleshooting issues and solutions
Issue Solution
The thin client is experiencing operating Ensure that the following connectors are securely plugged into the thin client:
problems.
Power connector, keyboard, mouse, network RJ-45 connector, display
The thin client does not turn on. 1. Verify that the power supply is good by installing it on a known working thin
client and testing it. If the power supply does not work on the test thin client,
replace the power supply.
2. If the thin client does not work properly with the replaced power supply, have
the thin client serviced.
The thin client powers on and displays a 1. Verify that the network is operating and the network cable is working properly.
splash screen, but does not connect to the
server. 2. Verify that the thin client is communicating with the server by having the system
administrator ping the thin client from the server:
– If the thin client pings back, then the signal was accepted and the thin
client is working. This indicates a configuration issue.
– If the thin client does not ping back and the thin client does not connect to
the server, re-image the thin client.
No link or activity on the Ethernet activity 1. Verify that the network is not down.
indicators, or the lights do not illuminate
Troubleshooting 19
Table 2-11 Basic troubleshooting issues and solutions (continued)
Issue Solution
blinking green after powering on the thin 2. Make sure the network cable is good by installing the cable onto a known
client. (The network lights are located inside working device. If a network signal is detected then the cable is good.
the RJ-45 connector on the top, rear panel of
the thin client. Indicator lights are visible 3. Verify the power supply is good by replacing the power cable to the thin client
when the connector is installed.) with a known working power supply cable and testing it.
4. If network lights still do not light and you know the power supply is good, then
re-image the thin client.
6. If network lights still do not light, have the thin client serviced.
A newly connected unknown USB peripheral An unknown USB peripheral may be connected and disconnected to a running
does not respond or USB peripherals platform as long as you do not restart the system. If problems occur, disconnect the
connected prior to the newly connected USB unknown USB peripheral and restart the platform.
peripheral will not complete their device
actions.
Video does not display. 1. Verify that the monitor brightness is set to a readable level.
4. Test the thin client on a known working monitor. If the monitor does not display
video, replace the thin client.
MAC Address NIC portion of the system board is OK If no MAC Address, the system board is at fault. Contact
support for service.
GUID General system board information If no GUID information, the system board is at fault and
should be replaced.
MASK Information from server If no MASK information there is no network connection. This
may be caused by a bad cable, the server is down, or a bad
20 Chapter 2 Troubleshooting
Table 2-12 Diskless (no flash) model troubleshooting issues and solutions (continued)
The services listed below must be running, and they may be running on different servers:
1. Domain Name Service (DNS)
2. Remote Installation Services (RIS)
This restore method will not work with all USB flash drives. USB flash drives that do not show up as
removable drive in Windows do not support this restore method. USB flash drives with multiple partitions
generally do not support this restore method. The range of USB flash drives available on the market is
constantly changing. Not all USB flash drives have been tested with the HP Thin Client Imaging Tool.
Device management
The thin client includes a license for HP Device Manager and has a Device Manager agent pre-installed. HP
Device Manager is a thin client optimized management tool used to manage the full life cycle of HP thin
clients to include Discover, Asset Management, Deployment and Configuration. For more information about
HP Device Manager, please visit http://www.hp.com/go/hpdm.
If you wish to manage the thin client with other management tools such as Microsoft SCCM or LANDesk, go to
http://www.hp.com/go/clientmanagement for more information.
22 Chapter 2 Troubleshooting
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Norway NEMKO 1
Singapore PSB 1
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be
on each element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.
Statement of Volatility
Thin client products typically have three types of memory devices – RAM, ROM, and flash memory. Data
stored in the RAM memory device is lost once power is removed from the device. RAM devices can be powered
by main, aux, or battery power. Therefore, even when the thin client is not connected to an AC outlet, some
RAM devices may be powered by battery. Data stored in ROM or flash memory devices is retained even if the
power is removed from the device. Manufacturers of flash devices usually specify a period of time (typically
around 10 years) for data retention.
Definition of power states:
Main power: Power available when the thin client is turned on.
Aux or standby power: Power available when the thin client is in off state when the thin client is connected to
power.
Battery power: Power from a coin battery installed in the thin client.
The following table lists available memory devices. Thin clients use onboard eMMC flash memory. The
operating system interfaces with these flash devices similar to a traditional IDE/SATA hard drive. The
embedded eMMC device contains the image of the operating system and can only be written to by an
administrator. A special software tool is required to format the flash devices and clear the data stored in
them.
24 Chapter 2 Troubleshooting
Table 2-14 Available memory devices and types
System memory (RAM) SODIMM socket. Main power If main power is Only S0/S5 states are
Onboard, non- removed supported
removable (2 GB)
Use the following steps to update and reset BIOS to factory default settings:
1. Download the latest BIOS for your thin client from http://www.hp.com/support.
2. Follow the instructions provided with the download to update the BIOS.
3. Restart the thin client. While the thin client is powering on, press the F10 key to enter BIOS setup utility.
4. If the Ownership Tag or Asset Tag is defined, manually clear in Security > System IDs.
5. Select File > Save Changes and Exit.
6. To clear the Setup or Power-On passwords and all other settings, turn off the computer, and then
remove the power cord and the access panel.
7. Remove the CMOS/RTC battery.
8. After several seconds, replace the battery.
9. Replace the access panel and power cord, and then turn on the thin client. The passwords are removed
and all other user-configurable, non-volatile memory settings are reset to their factory default values.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Statement of Volatility 25
Specifications
For the latest specifications or additional specifications for the thin client, go to http://www.hp.com/go/
quickspecs/ and search for your specific thin client to find the QuickSpecs.
Table 2-15 Specifications
Dimensions
Power Supply
Output Voltage +5 V dc
USB 2.0 port output max power (total for all 3 ports) 3.5 W
26 Chapter 2 Troubleshooting
3 Using HP PC Hardware Diagnostics
– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 29.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Shipping preparation
Follow these suggestions when preparing to ship the thin client:
1. Turn off the thin client and external devices.
2. Disconnect the AC power cord from the AC outlet, and then from the thin client.
3. Disconnect the system components and external devices from their power sources, and then from the
thin client.
4. Pack the system components and external devices in their original packing boxes or similar packaging
with sufficient packing material to protect them.
Accessibility
HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in
everything we do. Here are some examples of how we are putting differences to work to create an inclusive
environment focused on connecting people to the power of technology throughout the world.
Our commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports our company's diversity objectives and helps us ensure that the benefits of technology
are available to all.
Our accessibility goal is to design, produce, and market products and services that can be effectively used by
everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a
company. All HP managers and employees are expected to support these objectives and their implementation
in accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within our company, and provide our employees with
the training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines, and in the design and
testing of products and services.
● Document accessibility features and make information about our products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that will improve assistive technology relevant
to our products and services.
● Support and contribute to industry standards and guidelines for accessibility.
Accessibility 33
HP is a founding member, and we joined to participate with other organizations to advance the field of
accessibility. This commitment supports our company’s accessibility goal of designing, producing, and
marketing products and services that can be effectively used by people with disabilities.
IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.
34 Appendix B Accessibility
● Assistive Technologies sorted by impairment type
● Assistive Technologies sorted by product type
● Assistive Technology vendors with product descriptions
● Assistive Technology Industry Association (ATIA)
United States
Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the
procurement of ICT, perform market research to determine the availability of accessible products and
services, and document the results of their market research. The following resources provide assistance in
meeting Section 508 requirements:
● www.section508.gov
● Buy Accessible
The U.S. Access Board is currently updating the Section 508 standards. This effort will address new
technologies and other areas where the standards need to be modified. For more information, go to Section
508 Refresh.
Section 255 of the Telecommunications Act requires telecommunications products and services to be
accessible to people with disabilities. FCC rules cover all hardware and software telephone network
equipment and telecommunications equipment used in the home or office. Such equipment includes
telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and
special telecommunications services, including regular telephone calls, call waiting, speed dialing, call
forwarding, computer-provided directory assistance, call monitoring, caller identification, call tracing, and
repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of
choices. For more information, go to Federal Communication Commission Section 255 information.
Canada
The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility
standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for
the involvement of persons with disabilities in the development of the accessibility standards. The first
standard of the AODA is the customer service standard; however, standards for transportation, employment,
and information and communication are also being developed. The AODA applies to the Government of
Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or
organization that provides goods, services, or facilities to the public or other third parties and that has at
least one employee in Ontario; and accessibility measures must be implemented on or before January 1,
2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA) .
36 Appendix B Accessibility
Europe
EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility
requirements for public procurement of products and services in the ICT domain (European Commission
Mandate M 376, Phase 1)" has been released.
Background: The three European Standardization Organizations have set up two parallel project teams to
carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support
of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."
ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the
work performed by STF333 (e.g., Terms of Reference, specification of the detailed work tasks, time plan for
the work, previous drafts, listing of comments received and means to contact the task force) can be found at
the Special Task Force 333.
The parts relating to the assessment of suitable testing and conformity schemes were carried out by a
parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website.
The two projects are closely coordinated.
● CEN project team
● European Commission mandate for e-accessibility (PDF 46KB)
United Kingdom
The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind
and disabled users in the United Kingdom.
● W3C UK Policies
Australia
The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0.
All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new
standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000.
Worldwide
● JTC1 Special Working Group on Accessibility (SWG-A)
● G3ict: The Global Initiative for Inclusive ICT
● Italian accessibility legislation
● W3C Web Accessibility Initiative (WAI)
NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page
does not imply endorsement by HP.
Organizations
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)
Educational institutions
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program
HP links
Our contact webform
HP comfort and safety guide
HP public sector sales
38 Appendix B Accessibility
Contacting support
NOTE: Support is in English only.
● Customers who are deaf or hard of hearing that have questions about technical support or accessibility
of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
– Complete the Contact form for people with disabilities or age-related limitations.
Contacting support 39
Index
40 Index
T
temperature specifications 26
troubleshooting 10, 19
U
updating a BIOS 15
USB flash drive, removing 32
using HP ThinUpdate to restore the
image 21
W
Wake-on LAN (WOL) 16
warnings and cautions 3
Index 41