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User Guide HP Thin Client

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0% found this document useful (0 votes)
324 views

User Guide HP Thin Client

Uploaded by

Mihir Lakdawala
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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User Guide

HP Thin Client
© Copyright 2019 HP Development Company, Product Notice Software terms
L.P.
This user guide describes features that are By installing, copying, downloading, or
Windows is either a registered trademark or common to most models. Some features may otherwise using any software product
trademark of Microsoft Corporation in the not be available on your computer. preinstalled on this computer, you agree to be
United States and/or other countries. bound by the terms of the HP End User License
Not all features are available in all editions or Agreement (EULA). If you do not accept these
The information contained herein is subject to versions of Windows. Systems may require license terms, your sole remedy is to return the
change without notice. The only warranties for upgraded and/or separately purchased entire unused product (hardware and software)
HP products and services are set forth in the hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
express warranty statements accompanying take full advantage of Windows functionality. refund policy of your seller.
such products and services. Nothing herein Windows 10 is automatically updated, which is
should be construed as constituting an always enabled. ISP fees may apply and For any further information or to request a full
additional warranty. HP shall not be liable for additional requirements may apply over time refund of the price of the computer, please
technical or editorial errors or omissions for updates. See http://www.microsoft.com. contact your seller.
contained herein.
To access the latest user guides, go to
First Edition: March 2019 http://www.hp.com/support, and follow the
instructions to find your product. Then select
Document Part Number: L58978-001 User Guides.
About This Guide
WARNING! Indicates a hazardous situation that, if not avoided, could result in serious injury or death.
CAUTION: Indicates a hazardous situation that, if not avoided, could result in minor or moderate injury.
IMPORTANT: Indicates information considered important but not hazard-related (for example, messages
related to property damage). Warns the user that failure to follow a procedure exactly as described could
result in loss of data or in damage to hardware or software. Also contains essential information to explain a
concept or to complete a task.
NOTE: Contains additional information to emphasize or supplement important points of the main text.
TIP: Provides helpful hints for completing a task.

This product incorporates HDMI technology.

iii
iv About This Guide
Table of contents

1 Hardware Reference ...................................................................................................................................... 1


Product features .................................................................................................................................................... 1
Front components ............................................................................................................................... 1
Rear components ................................................................................................................................ 2
Serial number location ........................................................................................................................ 2
Setup ...................................................................................................................................................................... 3
Warnings and cautions ........................................................................................................................ 3
Connecting the AC power cord ............................................................................................................ 3
Installing a security cable .................................................................................................................... 4
Mounting and orienting the thin client ............................................................................................... 4
Attaching the mounting bracket ....................................................................................... 4
Supported mounting options ............................................................................................ 5
Supported orientation and placement ............................................................................. 7
Non-supported placement ............................................................................................... 8
Routine thin client care ....................................................................................................................... 9

2 Troubleshooting .......................................................................................................................................... 10
Computer Setup (F10) Utility, BIOS Settings ....................................................................................................... 10
Computer Setup (F10) Utilities .......................................................................................................... 10
Using Computer Setup (F10) Utilities ............................................................................. 10
Computer Setup – File ..................................................................................................... 11
Computer Setup – Storage .............................................................................................. 12
Computer Setup – Security ............................................................................................. 12
Computer Setup – Power ................................................................................................ 13
Computer Setup – Advanced ........................................................................................... 14
Changing BIOS Settings from the HP BIOS Configuration Utility (HPBCU) .......................................................... 14
Updating or restoring a BIOS ............................................................................................................................... 15
Diagnostics and troubleshooting ........................................................................................................................ 16
Power lights ....................................................................................................................................... 16
Wake-on LAN ....................................................................................................................................................... 16
Power-On Sequence ............................................................................................................................................ 17
Power-on diagnostic tests ................................................................................................................................... 17
Interpreting POST diagnostic front panel lights and audible codes ................................................................... 17
Troubleshooting ................................................................................................................................................... 19
Basic troubleshooting ....................................................................................................................... 19
Diskless (no flash) model troubleshooting ....................................................................................... 20

v
Configuring a PXE server ..................................................................................................................................... 21
Using HP ThinUpdate to restore the image ......................................................................................................... 21
Device management ............................................................................................................................................ 22
Power cord set requirements .............................................................................................................................. 22
Requirements for all countries ......................................................................................................... 23
Requirements for specific countries and regions ............................................................................. 23
Statement of Volatility ........................................................................................................................................ 24
Specifications ....................................................................................................................................................... 26

3 Using HP PC Hardware Diagnostics ................................................................................................................ 27


Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 27
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 27
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 28
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 28
Installing HP PC Hardware Diagnostics Windows ............................................................................. 28
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 28
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 29
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 29
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 29
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 29
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 30
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 30
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 30
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 30
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 30

Appendix A Shipping information .................................................................................................................... 32


Shipping preparation ........................................................................................................................................... 32
Important service repair information .................................................................................................................. 32

Appendix B Accessibility ................................................................................................................................. 33


Accessibility ......................................................................................................................................................... 33
Finding the technology tools you need ............................................................................................ 33
Our commitment ............................................................................................................................... 33
International Association of Accessibility Professionals (IAAP) ....................................................... 33
Finding the best assistive technology .............................................................................................. 34
Assessing your needs ..................................................................................................... 34
Accessibility for HP products .......................................................................................... 34

vi
Standards and legislation .................................................................................................................................... 35
Standards .......................................................................................................................................... 35
Mandate 376 – EN 301 549 ............................................................................................ 35
Web Content Accessibility Guidelines (WCAG) ................................................................ 35
Legislation and regulations .............................................................................................................. 35
United States ................................................................................................................... 36
21st Century Communications and Video Accessibility Act (CVAA) ............................... 36
Canada ............................................................................................................................. 36
Europe ............................................................................................................................. 37
United Kingdom .............................................................................................................. 37
Australia .......................................................................................................................... 37
Worldwide ....................................................................................................................... 37
Useful accessibility resources and links .............................................................................................................. 38
Organizations .................................................................................................................................... 38
Educational institutions .................................................................................................................... 38
Other disability resources ................................................................................................................. 38
HP links .............................................................................................................................................. 38
Contacting support .............................................................................................................................................. 39

Index ............................................................................................................................................................. 40

vii
viii
1 Hardware Reference

Product features

For the latest specifications or additional specifications on this product, go to http://www.hp.com/go/


quickspecs and search for your specific model to find the model-specific QuickSpecs.
Various options are available for your thin client. For more information about some of the available options,
go to http://www.hp.com and search for your specific model.

Front components

Table 1-1 Front components

Front components

(1) Audio-out (headphone) jack (4) USB port

(2) Audio-in (microphone) jack (5) Power button

(3) USB SuperSpeed port

Product features 1
Rear components

Table 1-2 Rear components

Rear components

(1) Security cable slot (4) RJ-45 (network) jack

(2) VGA port (5) HDMI port

(3) Power connector (6) USB ports (2)

IMPORTANT: Due to system power consumption limitations, if USB ports on the rear panel are occupied by a keyboard and mouse,
the system does not support another device such as an external storage device. You must use a device with an external power cord
supplied with the device.

Serial number location


Every thin client includes a unique serial number located as shown in the following illustration. Have this
number available when contacting HP customer support for assistance.

2 Chapter 1 Hardware Reference


Setup
Warnings and cautions
Before performing upgrades be sure to carefully read all of the applicable instructions, cautions, and
warnings in this guide.

WARNING! To reduce the risk of personal injury or equipment damage from electric shock, hot surfaces, or
fire:
Install the thin client in a location where children are unlikely to be present.
Do not plug telecommunications or telephone connectors into the network interface controller (NIC)
receptacles.
Plug the power cord into an AC outlet that is easily accessible at all times.
If the power cord has a 3-pin attachment plug, plug the cord into a grounded (earthed) 3-pin outlet.
Disconnect power from the computer by unplugging the power cord from the AC outlet. When unplugging the
power cord from the AC outlet, grasp the cord by the plug.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide provided with your user
guides. It describes proper workstation setup and proper posture, health, and work habits for computer
users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The
Safety & Comfort Guide is also available on the Web at http://www.hp.com/ergo.
NOTE: An optional mounting bracket is available from HP for mounting the thin client to a wall, desk, or
swing arm.

Connecting the AC power cord


1. Connect the power adapter to an AC outlet (1).
2. Connect the power adapter to the thin client (2).

Setup 3
Installing a security cable
You can secure the monitor to a fixed object with an optional security cable available from HP. Use the key
provided to attach and remove the lock.

NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being
mishandled or stolen.

Mounting and orienting the thin client


Attaching the mounting bracket
A mounting bracket is included with the thin client for mounting the thin client to a wall, desk, or swing arm.
This unit has two mounting points that can be accessed by removing the rubber feet on the bottom of the thin
client. These mounting points follow the VESA (Video Electronics Standards Association) standard, which
provides industry-standard mounting interfaces for Flat Displays (FDs), such as flat panel monitors, flat
displays, and flat TVs. The mounting bracket connects to 75 mm and 100 mm VESA-standard mounting
points, allowing you to mount the thin client in a variety of orientations.

NOTE: When mounting to a thin client, use the 8 mm screws included with the thin client.

To attach the mounting bracket:


1. Lay the thin client upside down.
2. Remove the two rubber feet from the holes in the bottom of the thin client that are nearest the front of
the unit. To remove a rubber foot, squeeze the front of the foot (1) inward to lift it up, then squeeze the
two sides of the foot (2) to release the sides, and then lift the foot off the unit (3).

4 Chapter 1 Hardware Reference


3. Position the mounting bracket on the bottom of the thin client with the large end protruding out from
the thin client. Use two 8 mm screws included with the thin client to attach the mounting bracket.

4. Attach the mounting bracket to a wall, desk, or swing arm using either the 75 mm or 100 mm screw
holes on the mounting bracket.

Supported mounting options


The following illustrations demonstrate some of the supported mounting options for the mounting bracket.
● On the back of a monitor:

Setup 5
● On a wall:

● Under a desk:

6 Chapter 1 Hardware Reference


Supported orientation and placement
IMPORTANT: You must adhere to the HP-supported orientation to ensure your thin clients function
properly.

● HP supports the horizontal orientation for the thin client:

● The thin client may be placed under a monitor stand with at least 2.54 cm (1 in) clearance and 7.5 cm (3
in) for side cable routing:

Setup 7
Non-supported placement
HP does not support the following placements for the thin client:

IMPORTANT: Non-supported placement of thin clients could result in operation failure and/or damage to
the devices.
Thin clients require proper ventilation to maintain operating temperature. Do not block the vents.

Do not put thin clients in drawers or other sealed enclosures. Do not place a monitor or other object on top of
the thin client. Do not mount a thin client between the wall and a monitor. Thin clients require proper
ventilation to maintain operating temperatures.
● In a desk drawer:

● With a monitor on the thin client:

8 Chapter 1 Hardware Reference


Routine thin client care
Use the following information to properly care for your thin client:
● Never operate the thin client with the outside panel removed.
● Keep the thin client away from excessive moisture, direct sunlight, and extreme heat and cold. For
information about the recommended temperature and humidity ranges for the thin client, go to
http://www.hp.com/go/quickspecs.
● Keep liquids away from the thin client and keyboard.
● Turn off the thin client and wipe the exterior with a soft, damp cloth as needed. Using cleaning products
may discolor or damage the finish.

Setup 9
2 Troubleshooting

Computer Setup (F10) Utility, BIOS Settings


Computer Setup (F10) Utilities
Use Computer Setup (F10) Utility to do the following:
● Change factory default settings.
● Set the system date and time.
● Set, view, change, or verify the system configuration, including settings for processor, graphics,
memory, audio, storage, communications, and input devices.
● Modify the boot order of bootable devices such as solid-state drives or USB flash drives.
● Enable or disable post messages to change the display status of Power-On Self-Test (POST) messages.
Disabling POST messages suppresses most POST messages, such as memory count, product name, and
other non-error text messages. If a POST error occurs, the error is displayed regardless of the mode
selected. To manually enable POST messages during POST, press any key (except F1 through F12).
● Enter the Asset Tag or property identification number assigned by the company to this computer.
● Secure integrated I/O functionality, including the USB, audio, or embedded NIC, so that they cannot be
used until they are unsecured.

Using Computer Setup (F10) Utilities


Computer Setup can be accessed only by turning the computer on or restarting the system. To access the
Computer Setup Utilities menu, complete the following steps:
1. Turn on or restart the computer.
2. Press either Esc or F10 while the “Press the ESC key for Startup Menu” message is displayed at the
bottom of the screen.
Pressing Esc displays a menu that allows you to access different options available at startup.

NOTE: If you do not press Esc or F10 at the appropriate time, you must restart the computer and again
press Esc or F10 when the monitor light turns green to access the utility.

3. If you pressed Esc, press F10 to enter Computer Setup.


4. Use the left and right arrow keys to select the appropriate heading. Use the up and down arrow keys to
select the option you want, and then press Enter. To return to the Computer Setup Utilities menu, press
Esc.
5. To apply and save changes, select File > Save Changes and Exit.
● If you have made changes that you do not want applied, select Ignore Changes and Exit.
● To reset to factory settings, select Apply Defaults and Exit. This option will restore the original
factory system defaults.

10 Chapter 2 Troubleshooting
IMPORTANT: Do NOT turn the computer power OFF while the BIOS is saving the Computer Setup (F10)
changes because the CMOS could become corrupted. It is safe to turn off the computer only after exiting the
F10 Setup screen.

The following menus are available in the Computer Setup Utility menu:
Table 2-1 Computer Setup Utility menu options

Heading Table

File Computer Setup – File on page 11

Storage Computer Setup – Storage on page 12

Security Computer Setup – Security on page 12

Power Computer Setup – Power on page 13

Advanced Computer Setup – Advanced on page 14

Computer Setup – File


NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.

Table 2-2 Computer Setup – File


Option Description

System Information Lists:

● Product name

● SKU number

● System Board CT Number

● Processor type

● Processor speed

● Processor stepping

● Cache size (L1/L2)

● Memory size

● Integrated MAC

● System BIOS

● Chassis serial number

● Asset tracking number

About Displays copyright notice.

Set Time and Date Allows you to set system time and date.

Flash System BIOS Allows you to flash system BIOS from a USB recovery key.

Default Setup Allows you to:

● Save Current Settings as Default

● Restore Factory Settings as Default

Computer Setup (F10) Utility, BIOS Settings 11


Table 2-2 Computer Setup – File (continued)

Option Description

Apply Defaults and Exit Loads the original factory system configuration settings for use by a subsequent “Apply Defaults and
Exit” action.

Ignore Changes and Exit Exits Computer Setup without applying or saving any changes.

Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup.

Computer Setup – Storage


Table 2-3 Computer Setup – Storage

Option Description

Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and
options are displayed. The following options may be presented:

Hard Disk: Size, model, firmware version, serial number.

Boot Order Allows you to:

● Specify the order in which EFI boot sources (such as a internal drive, USB hard drive, or USB optical
drive) are checked for a bootable operating system image. Each device on the list may be individually
excluded from or included for consideration as a bootable operating system source.

● Specify the order of attached hard drives. The first hard drive in the order will have priority in the
boot sequence and will be recognized as drive C (if any devices are attached).

NOTE: You can use F5 to disable individual boot items, as well as disable EFI boot.

MS-DOS drive lettering assignments may not apply after a non-MS-DOS operating system has started.

Shortcut to Temporarily Override Boot Order

To boot one time from a device other than the default device specified in Boot Order, restart the computer
and press Esc (to access the boot menu) and then F9 (Boot Order), or only F9 (skipping the boot menu)
when the monitor light turns green. After POST is completed, a list of bootable devices is displayed. Use
the arrow keys to select the preferred bootable device and press Enter. The computer then boots from the
selected non-default device for this one time.

Computer Setup – Security


NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.

Table 2-4 Computer Setup – Security


Option Description

Setup Password Allows you to set and enable a setup (administrator) password.

NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and
make changes to certain plug and play settings under Windows.

Power-On Password Allows you to set and enable a power-on password. The power-on password prompt appears after a
power cycle or reboot. If the user does not enter the correct power-on password, the unit will not boot.

Password Options Allows you to enable/disable:

(This selection appears ● Stringent Password – When set, enables a mode in which there is no physical bypass of the
only if a power-on password function. If enabled, removing the password jumper will be ignored.

● Password Prompt on F9 & F12 – Default is enabled.

12 Chapter 2 Troubleshooting
Table 2-4 Computer Setup – Security (continued)

Option Description

password or setup ● Setup Browse Mode – Allows viewing, but not changing, the F10 Setup Options without entering
password is set.) setup password). Default is enabled.

Device Security Allows you to set Device Available/Device Hidden (default is ‘Device Available’) for:

● System audio

● Network controller

● Internal storage

USB Security Allows you to set Enabled/Disabled (default is enabled) for:

● Front USB Ports

– USB2 Port 2

– USB3 Port 1

● Rear USB Ports

– USB2 Port 3

– USB2 Port 4

Network Boot Enables/disables the computer’s ability to start from an operating system installed on a network server.
(Feature available on NIC models only; the network controller must be either a PCI expansion card or
embedded on the system board.) Default is enabled.

System IDs Allows you to set:

● Asset tag (18-byte identifier) – A property identification number assigned by the company to the
computer.

● Ownership tag (80-byte identifier)

System Security Provides these options:

● Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches.
Default is enabled.

● Virtualization Technology (enable/disable) – Controls the virtualization features of the processor.


Changing this setting requires turning the computer off and then back on. Default is disabled.

Computer Setup – Power


NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.

Table 2-5 Computer Setup – Power

Option Description

OS Power Management Runtime Power Management (enable/disable) – Allows certain operating systems to reduce processor
voltage and frequency when the current software load does not require the full capabilities of the
processor. Default is enabled.

Idle Power Savings (Extended/Normal) – Extended/Normal. Allows certain operating systems to decrease
the processors power consumption when the processor is idle. Default is ‘extended’.

Computer Setup (F10) Utility, BIOS Settings 13


Computer Setup – Advanced
NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.

Table 2-6 Computer Setup – Advanced

Option Heading

Power-On Options Allows you to set:

● POST messages (enable/disable) – Default is disabled.

● Press the ESC key for Startup Menu (Displayed/Hidden).

● POST Delay (in seconds) – Enabling this feature will add a user-specified delay to the POST process.
This delay is sometimes needed for hard disks on some PCI cards that spin up very slowly, so slowly
that they are not ready to start by the time POST is finished. The POST delay also gives you more time
to select F10 to enter Computer (F10) Setup. Default is ‘None’.

● Remote Wakeup Boot Source (Local Hard Drive/Remote Server). Allows you to set the source from
which the computer gets its boot files when remotely awakened.

Bus Options On some models, allows you to enable or disable:

● PCI SERR# Generation. Default is enabled.

● PCI VGA Palette Snooping, which sets the VGA palette snooping bit in PCI configuration space; only
needed when more than one graphics controller is installed. Default is disabled.

Device Options ● Integrated Graphics (Auto/Force) – Use this option to manage integrated (UMA) graphics memory
allocation. The value you choose allocates memory permanently to graphics and is unavailable to the
operating system. For example, if you set this value to 512M on a system with 2 GB of RAM, the system
always allocates 512 MB for graphics and the other 1.5 GB for use by the BIOS and operating system.
Default is ‘Auto’ which sets UMA memory by the memory installed on the platform as follows:

– < 4 GB: 256 MB

– 4 GB - 6 GB: 512 MB

– > 6 GB: 1 GB

If you select Force, the UMA Frame Buffer Size option displays, which lets you set the UMA memory size
allocation between 128 MB and 512 MB.

● S5 Wake on LAN (enable/disable)

● Num Lock State at Power-On (off/on). Default is off.

● Prompt for Power-On Password on Wake on LAN. Default is disabled.

Changing BIOS Settings from the HP BIOS Configuration Utility


(HPBCU)
Some BIOS settings can be changed locally from the operating system without having to go through the F10
utility. This table identifies the items that can be controlled with this method.
Table 2-7 BIOS settings that can be changed in the operating system
BIOS setting Default value Other values

Language English Francais, Espanol, Deutsch, Italiano, Dansk, Suomi, Nederlands, Norsk,
Portugues, Svenska, Japanese

Set Time 00:00 00:00:23:59

14 Chapter 2 Troubleshooting
Table 2-7 BIOS settings that can be changed in the operating system (continued)

BIOS setting Default value Other values

Set Day 01/01/2011 01/01/2011 to current date

Default Setup None Save Current Settings as Default; Restore Factory Settings as Default

Apply Defaults and Exit Disable Enable

SATA Emulation AHCI IDE

USB Storage Boot Before SATA After SATA; Disable

Secure Erase Disable Enable

System Audio Device available Device hidden

Network Controller Device available Device hidden

Front USB Ports Enable Disable

Rear USB Ports Enable Disable

Network Boot Enable Disable

Asset Tracking Number

Ownership Tag

BIOS Update Disable Auto; Force

BIOS Image File Name

Data Execution Prevention Enable Disable

Virtualization Technology Disable Enable

Runtime Power Management Enable Disable

Idle Power Savings Extended Normal

POST Messages Disable Enable

Press the ESC key for Startup Displayed Hidden


Menu

POST Delay (in seconds) None 5, 10, 15, 20, 60

Bypass F1 Prompt on Disable Enable


Configuration Changes

Remote Wakeup Boot Source Local Hard Drive Remote Server

PCI SERR# Generation Enable Disable

PCI VGA Palette Snooping Disable Enable

Integrated Graphics Auto Disable, Force

Num Lock State at Power- On Off On

Updating or restoring a BIOS


HP Device Manager

Updating or restoring a BIOS 15


HP Device Manager can be used to update the BIOS of a thin client. Customers can use a prebuilt BIOS add-on
or can use the standard BIOS upgrade package along with an HP Device Manager File and Registry template.
For more information about HP Device Manager File and Registry templates, review the HP Device Manager
User Guide found at http://www.hp.com/go/hpdm.
BootBlock Emergency Recovery Mode
In the event of a failed BIOS update (for example if power is lost while updating), the System BIOS may
become corrupted. BootBlock Emergency Recovery Mode detects this condition and automatically searches
the root directory of the hard drive and any USB media sources for a compatible binary image. Copy the binary
(.bin) file in the DOS Flash folder to the root of the desired storage device, and then turn on the system. Once
the recovery process locates the binary image, it attempts the recovery process. The automatic recovery
continues until it successfully restores or updates the BIOS. Sometimes there are restrictions on which BIOS
versions are allowed to be installed on a platform. If the BIOS that was on the system had restrictions, then
only allowable BIOS versions may be used for recovery.

Diagnostics and troubleshooting


Power lights
Table 2-8 Power lights and their descriptions

Light Status

Power light off When the thin client is plugged into the AC outlet and the power light is off, the thin client is powered
off. However, the network can trigger a Wake On LAN event in order to perform management functions.

Power light on Displays during start sequence and while the thin client is on. During start sequence, hardware
initialization is processed and startup tests are performed on the following:

● Processor initialization

● Memory detection and initialization

● Video detection and initialization

NOTE: If one of the tests fails, the thin client will simply stop, but the light will stay on. If the video
test fails, the thin client beeps. There are no messages sent to video for any of these failed tests.

NOTE: After the video subsystem is initialized, anything that fails will have an error message.

NOTE: Ethernet activity lights are located inside the RJ-45 connector on the top, rear panel of the thin client. The lights are visible
when an active Ethernet network cable is connected. Solid green indicates network connection, and blinking yellow indicates network
activity.

Wake-on LAN
Wake-on LAN (WOL) allows a computer to be turned on by a network message. You can enable or disable WOL
in Computer Setup using the S5 Wake on LAN setting.
To enable or disable WOL:
1. Turn on or restart the computer.
2. Press either Esc or F10 while the “Press the ESC key for Startup Menu” message is displayed at the
bottom of the screen.

NOTE: If you do not press Esc or F10 at the appropriate time, you must restart the computer and again
press Esc or F10 when the monitor light turns green to access the utility.

16 Chapter 2 Troubleshooting
3. If you pressed Esc, press F10 to enter Computer Setup.
4. Select Advanced > Device Options.
5. Set S5 Wake on LAN to either enabled or disabled.
6. Press F10 to accept any changes.
7. Select File > Save Changes and Exit.

Power-On Sequence
At power-on, firmware initializes the hardware to a known state, then performs basic power-on diagnostic
tests to determine the integrity of the hardware. Initialization performs the following functions:
1. Initializes CPU and memory controller.
2. Initializes and configures all PCI devices.
3. Initializes video software.
4. Initializes the video to a known state.
5. Initializes USB devices to a known state.
6. Performs power-on diagnostics. For more information, see Power-on diagnostic tests on page 17.
7. Starts the operating system.

Power-on diagnostic tests


The Power-on diagnostics performs basic integrity tests of the hardware to determine its functionality and
configuration. If a diagnostic test fails during hardware initialization the thin client simply stops. There are no
messages sent to video.

NOTE: You may try to restart the thin client and run through the diagnostic tests a second time to confirm
the first shutdown.

The following table lists the tests that are performed on the thin client.
Table 2-9 Power-on diagnostic tests

Test Description

Boot Block Checksum Tests boot block code for proper checksum value

DRAM Simple write/read pattern test of the first 640k of memory

Timer Tests timer interrupt by using polling method

RTC CMOS battery Tests integrity of RTC CMOS battery

Interpreting POST diagnostic front panel lights and


audible codes
This section provides front panel light codes as well as the audible codes that may occur before or during
POST that may not have an associated error code or text message.

Power-On Sequence 17
WARNING! When the computer is plugged into an AC outlet, voltage is always applied to the system board.
To reduce the risk of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the
power cord from the wall outlet and allow the internal system components to cool before touching.
NOTE: Recommended actions in the following table are listed in the order in which they should be
performed.
Not all diagnostic lights and audible codes are available on all models.

Table 2-10 Interpreting POST diagnostic front panel lights and audible codes
Activity Beeps Possible Cause Recommended Action

White power light on. None Computer on. None

Power light flashes two times, 2 Processor thermal 1. Ensure that the computer air vents are not
once every second, followed by a protection activated: blocked and the processor cooling fan is
two second pause. Lights plugged in and running, if equipped.
continue until problem is solved. A fan may be blocked or not
turning. 2. Contact an authorized reseller or service
provider.
OR

The heat sink/fan assembly


is not properly attached to
the processor.

OR

The thin client has vents


blocked or is in a location
where the ambient
temperature is too high.

Power light flashes four times, 4 Power failure (power supply 1. Check if a device is causing the problem by
once every second, followed by a is overloaded). removing ALL attached devices. Turn on the
two second pause. Lights system. If the system enters the POST, then
continue until problem is solved. OR power off and replace one device at a time and
repeat this procedure until failure occurs.
The incorrect external
Replace the device that is causing the failure.
power supply adapter is
Continue adding devices one at a time to
being used on the thin
ensure that all devices are functioning
client.
properly.

2. Replace the power supply.

3. Replace the system board.

Power light flashes five times, 5 Pre-video memory error. CAUTION: To avoid damage to the memory
once every second, followed by a modules or the system board, you must unplug the
two second pause. Lights computer power cord before attempting to reseat,
continue until problem is solved. install, or remove a memory module.

1. Reseat memory modules.

2. Replace memory modules one at a time to


isolate the faulty module.

3. Replace third-party memory with HP memory.

4. Replace the system board.

Power light flashes six times, 6 Pre-video graphics error. For systems with a graphics card:
once every second, followed by a
two second pause. Lights 1. Reseat the graphics card.
continue until problem is solved. 2. Replace the graphics card.

3. Replace the system board.

18 Chapter 2 Troubleshooting
Table 2-10 Interpreting POST diagnostic front panel lights and audible codes (continued)

Activity Beeps Possible Cause Recommended Action

For systems with integrated graphics, replace the


system board.

Power light flashes eight times, 8 Invalid ROM based on bad 1. Reflash the system ROM with the latest BIOS
once every second, followed by a checksum. image using the BIOS Recovery procedure.
two second pause. Lights
continue until problem is solved. 2. Replace the system board.

System does not turn on and None System unable to turn on. Press and hold the power button for less than four
lights are not flashing. seconds. If the hard drive light turns red, the power
button is working correctly. Try the following:

1. Remove the power cord from the computer.

2. Open the computer and remove the RTC


battery from the system board. After several
seconds, replace the battery.

3. Verify that the power cord is plugged into the


power supply.

4. Close the thin client and reattach the power


cord.

5. Try to turn on the computer.

6. Replace the thin client.

Troubleshooting
Basic troubleshooting
If the thin client is experiencing operating problems or will not turn on, review the following items.
Table 2-11 Basic troubleshooting issues and solutions
Issue Solution

The thin client is experiencing operating Ensure that the following connectors are securely plugged into the thin client:
problems.
Power connector, keyboard, mouse, network RJ-45 connector, display

The thin client does not turn on. 1. Verify that the power supply is good by installing it on a known working thin
client and testing it. If the power supply does not work on the test thin client,
replace the power supply.

2. If the thin client does not work properly with the replaced power supply, have
the thin client serviced.

The thin client powers on and displays a 1. Verify that the network is operating and the network cable is working properly.
splash screen, but does not connect to the
server. 2. Verify that the thin client is communicating with the server by having the system
administrator ping the thin client from the server:

– If the thin client pings back, then the signal was accepted and the thin
client is working. This indicates a configuration issue.

– If the thin client does not ping back and the thin client does not connect to
the server, re-image the thin client.

No link or activity on the Ethernet activity 1. Verify that the network is not down.
indicators, or the lights do not illuminate

Troubleshooting 19
Table 2-11 Basic troubleshooting issues and solutions (continued)

Issue Solution

blinking green after powering on the thin 2. Make sure the network cable is good by installing the cable onto a known
client. (The network lights are located inside working device. If a network signal is detected then the cable is good.
the RJ-45 connector on the top, rear panel of
the thin client. Indicator lights are visible 3. Verify the power supply is good by replacing the power cable to the thin client
when the connector is installed.) with a known working power supply cable and testing it.

4. If network lights still do not light and you know the power supply is good, then
re-image the thin client.

5. If network lights still do not light, run the IP configuration procedure.

6. If network lights still do not light, have the thin client serviced.

A newly connected unknown USB peripheral An unknown USB peripheral may be connected and disconnected to a running
does not respond or USB peripherals platform as long as you do not restart the system. If problems occur, disconnect the
connected prior to the newly connected USB unknown USB peripheral and restart the platform.
peripheral will not complete their device
actions.

Video does not display. 1. Verify that the monitor brightness is set to a readable level.

2. Verify the monitor is good by connecting it to a known working computer and


ensure its front light turns green (assuming the monitor is Energy Star
compliant). If the monitor is defective, replace it with a working monitor and
repeat testing.

3. Re-image the thin client and turn on the monitor again.

4. Test the thin client on a known working monitor. If the monitor does not display
video, replace the thin client.

Diskless (no flash) model troubleshooting


This section is only for those models that do not have ATA Flash capability. Because there is no ATA Flash in
this model, the boot priority sequence is:
● USB device
● PXE (UEFI only)
1. When the thin client starts, the monitor should display the following information:
Table 2-12 Diskless (no flash) model troubleshooting issues and solutions
Item Information Action

MAC Address NIC portion of the system board is OK If no MAC Address, the system board is at fault. Contact
support for service.

GUID General system board information If no GUID information, the system board is at fault and
should be replaced.

Client ID Information from server If no Client ID information there is no network connection.


This may be caused by a bad cable, the server is down, or a
bad system board. Contact support for service for the bad
system board.

MASK Information from server If no MASK information there is no network connection. This
may be caused by a bad cable, the server is down, or a bad

20 Chapter 2 Troubleshooting
Table 2-12 Diskless (no flash) model troubleshooting issues and solutions (continued)

Item Information Action

system board. Contact support for service for the bad


system board.

DHCP IP Information from server If no DHCP IP information there is no network connection.


This may be caused by a bad cable, the server is down, or a
bad system board. Contact support for service for the bad
system board.

If you are running in a Microsoft RIS PXE environment, go to step 2.


If you are running in a Linux environment, go to step 3.
2. If you are running in a Microsoft RIS PXE environment, press the F12 key to activate the network service
boot as soon as the DHCP IP information appears on the screen.
If the thin client does not start up to the network, the server is not configured to PXE.
If you missed the F12 cue, the system will try to start to the ATA flash that is not present. The message
on the screen will read: ERROR: Non-system disk or disk error. Replace and press any key when ready.
Pressing any key will restart the thin client.
3. If you are running in a Linux environment, an error message will appear on the screen if there is no Client
IP. ERROR: Non-system disk or disk error. Replace and press any key when ready.

Configuring a PXE server


NOTE: All PXE software is supported by authorized service providers on a warranty or service contract basis.
Customers who call support with PXE issues and questions should be referred to their PXE provider for
assistance.
Additionally, refer to the following:
– For Windows Server 2008 R2: http://technet.microsoft.com/en-us/library/7d837d88-6d8e-420c-b68f-
a5b4baeb5248.aspx
– For Windows Server 2012: http://technet.microsoft.com/en-us/library/jj648426.aspx

The services listed below must be running, and they may be running on different servers:
1. Domain Name Service (DNS)
2. Remote Installation Services (RIS)

NOTE: Active Directory DHCP is not required, but is recommended.

Using HP ThinUpdate to restore the image


HP ThinUpdate allows you to download images and add-ons from HP, capture an HP thin client image, and
create bootable USB flash drives for image deployment.
HP ThinUpdate is preinstalled on some HP thin clients, and it is also available as an add-on at
http://www.hp.com/support (search for the thin client model and select the Drivers & software section of
the support page for that model).

Configuring a PXE server 21


● The Image Downloads feature lets you download an image from HP to either local storage or a USB flash
drive. The USB flash drive option creates a bootable USB flash drive that can be used to deploy the image
to other thin clients.
● The Image Capture feature lets you capture an image from an HP thin client and save it to a USB flash
drive, which can be used to deploy the image to other thin clients.
● The Add-on Downloads feature lets you download add-ons from HP to either local storage or a USB flash
drive.
● The USB Drive Management feature lets you do the following:
– Create a bootable USB flash drive from an image file on local storage
– Copy an .ibr image file from a USB flash drive to local storage
– Restore a USB flash drive layout
You can use a bootable USB flash drive created with HP ThinUpdate to deploy an HP thin client image to
another HP thin client of the same model with the same operating system.
System requirements
To create a recovery device for the purpose of reflashing or restoring the software image on the flash, you will
need the following:
● One or more HP thin clients.
● Minimum USB flash drive size:
– ThinPro: 8 GB
– Windows 10 IoT (if using the USB format): 32 GB

NOTE: Optionally, you can use the tool on a Windows computer.

This restore method will not work with all USB flash drives. USB flash drives that do not show up as
removable drive in Windows do not support this restore method. USB flash drives with multiple partitions
generally do not support this restore method. The range of USB flash drives available on the market is
constantly changing. Not all USB flash drives have been tested with the HP Thin Client Imaging Tool.

Device management
The thin client includes a license for HP Device Manager and has a Device Manager agent pre-installed. HP
Device Manager is a thin client optimized management tool used to manage the full life cycle of HP thin
clients to include Discover, Asset Management, Deployment and Configuration. For more information about
HP Device Manager, please visit http://www.hp.com/go/hpdm.
If you wish to manage the thin client with other management tools such as Microsoft SCCM or LANDesk, go to
http://www.hp.com/go/clientmanagement for more information.

Power cord set requirements


The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

22 Chapter 2 Troubleshooting
Requirements for all countries
The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions


Table 2-13 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Power cord set requirements 23


Table 2-13 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be
on each element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.

Statement of Volatility
Thin client products typically have three types of memory devices – RAM, ROM, and flash memory. Data
stored in the RAM memory device is lost once power is removed from the device. RAM devices can be powered
by main, aux, or battery power. Therefore, even when the thin client is not connected to an AC outlet, some
RAM devices may be powered by battery. Data stored in ROM or flash memory devices is retained even if the
power is removed from the device. Manufacturers of flash devices usually specify a period of time (typically
around 10 years) for data retention.
Definition of power states:
Main power: Power available when the thin client is turned on.
Aux or standby power: Power available when the thin client is in off state when the thin client is connected to
power.
Battery power: Power from a coin battery installed in the thin client.
The following table lists available memory devices. Thin clients use onboard eMMC flash memory. The
operating system interfaces with these flash devices similar to a traditional IDE/SATA hard drive. The
embedded eMMC device contains the image of the operating system and can only be written to by an
administrator. A special software tool is required to format the flash devices and clear the data stored in
them.

24 Chapter 2 Troubleshooting
Table 2-14 Available memory devices and types

Description Location/size Power Loss of data Comments

System boot ROM (BIOS) SPI ROM (64 Mb) non-


socketed, non-
removable

System memory (RAM) SODIMM socket. Main power If main power is Only S0/S5 states are
Onboard, non- removed supported
removable (2 GB)

LOM eFUSE 256 bytes embedded in Aux One Time Programmable


LAN chip memory (OTP)

Use the following steps to update and reset BIOS to factory default settings:
1. Download the latest BIOS for your thin client from http://www.hp.com/support.
2. Follow the instructions provided with the download to update the BIOS.
3. Restart the thin client. While the thin client is powering on, press the F10 key to enter BIOS setup utility.
4. If the Ownership Tag or Asset Tag is defined, manually clear in Security > System IDs.
5. Select File > Save Changes and Exit.
6. To clear the Setup or Power-On passwords and all other settings, turn off the computer, and then
remove the power cord and the access panel.
7. Remove the CMOS/RTC battery.
8. After several seconds, replace the battery.
9. Replace the access panel and power cord, and then turn on the thin client. The passwords are removed
and all other user-configurable, non-volatile memory settings are reset to their factory default values.
The information contained herein is subject to change without notice.
The only warranties for HP products and services are set forth in the express warranty statements
accompanying such products and services. Nothing herein should be construed as constituting an additional
warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Statement of Volatility 25
Specifications
For the latest specifications or additional specifications for the thin client, go to http://www.hp.com/go/
quickspecs/ and search for your specific thin client to find the QuickSpecs.
Table 2-15 Specifications

Item Metric U.S.

Dimensions

Width 110.0 mm 4.3 in

Depth 110.0 mm 4.3 in

Height 30.0 mm 1.2 in

Weight 285 g 0.83 lbs

Temperature (operating) 10°C to 40°C 50°F to 104°F

Relative Humidity (operating) 10% to 90%

Power Supply

Operating Voltage Range 100 VAC to 240 VAC

Rated Line Frequency 50 Hz to 60 Hz

Power Output (maximum) 15 W

Rated Output Current (maximum) 3A

Output Voltage +5 V dc

USB 3.0 port output max power 4.5 W

USB 2.0 port output max power (total for all 3 ports) 3.5 W

26 Chapter 2 Troubleshooting
3 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products


only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 27.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run as
administrator.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.

NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the on-
screen instructions.
● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows


● The HP PC Hardware Diagnostics Windows download instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows (select products only) 27


Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products


only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows


To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,
double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI


NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 29.

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

28 Chapter 3 Using HP PC Hardware Diagnostics


NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI


To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 29.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive


Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version


To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

Using HP PC Hardware Diagnostics UEFI 29


1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select


products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go
to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI


NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version


To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number


NOTE: For some products, it may be necessary to download the software by using the product name or
number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings


Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

30 Chapter 3 Using HP PC Hardware Diagnostics


● Set a location for storing the test results. You can also set the user name and password settings used for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 31


A Shipping information

Shipping preparation
Follow these suggestions when preparing to ship the thin client:
1. Turn off the thin client and external devices.
2. Disconnect the AC power cord from the AC outlet, and then from the thin client.
3. Disconnect the system components and external devices from their power sources, and then from the
thin client.
4. Pack the system components and external devices in their original packing boxes or similar packaging
with sufficient packing material to protect them.

NOTE: For environmental nonoperating ranges, go to http://www.hp.com/go/quickspecs.

Important service repair information


In all cases, remove and safeguard all external options before returning the thin client to HP for repair or
exchange.
In countries that support customer mail-in repair by returning the same unit to the customer, HP makes every
effort to return the repaired unit with the same internal memory and flash modules that were sent.
In countries that do not support customer mail-in repair by returning the same unit to the customer, all
internal options should be removed and safeguarded in addition to the external options. The thin client
should be restored to the original configuration before returning it to HP for repair.

32 Appendix A Shipping information


B Accessibility

Accessibility
HP is working to weave diversity, inclusion and work/life into the fabric of our company, so it is reflected in
everything we do. Here are some examples of how we are putting differences to work to create an inclusive
environment focused on connecting people to the power of technology throughout the world.

Finding the technology tools you need


Technology can unleash your human potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology helps increase, maintain, and
improve the functional capabilities of electronic and information technology. For more information, see
Finding the best assistive technology on page 34.

Our commitment
HP is committed to providing products and services that are accessible for people with disabilities. This
commitment supports our company's diversity objectives and helps us ensure that the benefits of technology
are available to all.
Our accessibility goal is to design, produce, and market products and services that can be effectively used by
everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive
devices.
To achieve our goal, this Accessibility Policy establishes seven key objectives to guide our actions as a
company. All HP managers and employees are expected to support these objectives and their implementation
in accordance with their roles and responsibilities:
● Raise the level of awareness of accessibility issues within our company, and provide our employees with
the training they need to design, produce, market, and deliver accessible products and services.
● Develop accessibility guidelines for products and services, and hold product development groups
accountable for implementing these guidelines where competitively, technically, and economically
feasible.
● Involve people with disabilities in the development of accessibility guidelines, and in the design and
testing of products and services.
● Document accessibility features and make information about our products and services publicly
available in an accessible form.
● Establish relationships with leading assistive technology and solution providers.
● Support internal and external research and development that will improve assistive technology relevant
to our products and services.
● Support and contribute to industry standards and guidelines for accessibility.

International Association of Accessibility Professionals (IAAP)


IAAP is a not-for-profit association focused on advancing the accessibility profession through networking,
education, and certification. The objective is to help accessibility professionals develop and advance their
careers and to better enable organizations to integrate accessibility into their products and infrastructure.

Accessibility 33
HP is a founding member, and we joined to participate with other organizations to advance the field of
accessibility. This commitment supports our company’s accessibility goal of designing, producing, and
marketing products and services that can be effectively used by people with disabilities.
IAAP will make our profession strong by globally connecting individuals, students, and organizations to learn
from one another. If you are interested in learning more, go to http://www.accessibilityassociation.org to join
the online community, sign up for newsletters, and learn about membership options.

Finding the best assistive technology


Everyone, including people with disabilities or age-related limitations, should be able to communicate,
express themselves, and connect with the world using technology. HP is committed to increasing accessibility
awareness within HP and with our customers and partners. Whether it’s large fonts that are easy on the eyes,
voice recognition that lets you give your hands a rest, or any other assistive technology to help with your
specific situation—a variety of assistive technologies make HP products easier to use. How do you choose?

Assessing your needs


Technology can unleash your potential. Assistive technology removes barriers and helps you create
independence at home, at work, and in the community. Assistive technology (AT) helps increase, maintain,
and improve the functional capabilities of electronic and information technology.
You may choose from many AT products. Your AT assessment should allow you to evaluate several products,
answer your questions, and facilitate your selection of the best solution for your situation. You will find that
professionals qualified to do AT assessments come from many fields, including those licensed or certified in
physical therapy, occupational therapy, speech/language pathology, and other areas of expertise. Others,
while not certified or licensed, may also provide evaluation information. You will want to ask about the
individual's experience, expertise, and fees to determine if they are appropriate for your needs.

Accessibility for HP products


The following links provide information about accessibility features and assistive technology, if applicable,
included in various HP products. These resources will help you select the specific assistive technology
features and product(s) most appropriate for your situation.
● HP Elite x3–Accessibility Options (Windows 10 Mobile)
● HP PCs–Windows 7 Accessibility Options
● HP PCs–Windows 8 Accessibility Options
● HP PC’s–Windows 10 Accessibility Options
● HP Slate 7 Tablets–Enabling Accessibility Features on Your HP Tablet (Android 4.1/Jelly Bean)
● HP SlateBook PCs–Enabling Accessibility Features (Android 4.3, 4.2/Jelly Bean)
● HP Chromebook PCs–Enabling Accessibility Features on Your HP Chromebook or Chromebox (Chrome
OS)
● HP Shopping–peripherals for HP products
If you need additional support with the accessibility features on your HP product, see Contacting support
on page 39.
Additional links to external partners and suppliers that may provide additional assistance:
● Microsoft Accessibility information (Windows 7, Windows 8, Windows 10, Microsoft Office)
● Google Products accessibility information (Android, Chrome, Google Apps)

34 Appendix B Accessibility
● Assistive Technologies sorted by impairment type
● Assistive Technologies sorted by product type
● Assistive Technology vendors with product descriptions
● Assistive Technology Industry Association (ATIA)

Standards and legislation


Standards
Section 508 of the Federal Acquisition Regulation (FAR) standards was created by the US Access Board to
address access to information and communication technology (ICT) for people with physical, sensory, or
cognitive disabilities. The standards contain technical criteria specific to various types of technologies, as well
as performance-based requirements which focus on functional capabilities of covered products. Specific
criteria cover software applications and operating systems, web-based information and applications,
computers, telecommunications products, video and multi-media, and self-contained closed products.

Mandate 376 – EN 301 549


The EN 301 549 standard was created by the European Union within Mandate 376 as the basis for an online
toolkit for public procurement of ICT products. The standard specifies the functional accessibility
requirements applicable to ICT products and services, together with a description of the test procedures and
evaluation methodology for each accessibility requirement.

Web Content Accessibility Guidelines (WCAG)


Web Content Accessibility Guidelines (WCAG) from the W3C's Web Accessibility Initiative (WAI) helps web
designers and developers create sites that better meet the needs of people with disabilities or age-related
limitations. WCAG advances accessibility across the full range of web content (text, images, audio, and video)
and web applications. WCAG can be precisely tested, is easy to understand and use, and allows web
developers flexibility for innovation. WCAG 2.0 has also been approved as ISO/IEC 40500:2012.
WCAG specifically addresses barriers to accessing the web experienced by people with visual, auditory,
physical, cognitive, and neurological disabilities, and by older web users with accessibility needs. WCAG 2.0
provides characteristics of accessible content:
● Perceivable (for instance, by addressing text alternatives for images, captions for audio, adaptability of
presentation, and color contrast)
● Operable (by addressing keyboard access, color contrast, timing of input, seizure avoidance, and
navigability)
● Understandable (by addressing readability, predictability, and input assistance)
● Robust (for instance, by addressing compatibility with assistive technologies)

Legislation and regulations


Accessibility of IT and information has become an area of increasing legislative importance. This section
provides links to information about key legislation, regulations, and standards.
● United States
● Canada
● Europe

Standards and legislation 35


● United Kingdom
● Australia
● Worldwide

United States
Section 508 of the Rehabilitation Act specifies that agencies must identify which standards apply to the
procurement of ICT, perform market research to determine the availability of accessible products and
services, and document the results of their market research. The following resources provide assistance in
meeting Section 508 requirements:
● www.section508.gov
● Buy Accessible
The U.S. Access Board is currently updating the Section 508 standards. This effort will address new
technologies and other areas where the standards need to be modified. For more information, go to Section
508 Refresh.
Section 255 of the Telecommunications Act requires telecommunications products and services to be
accessible to people with disabilities. FCC rules cover all hardware and software telephone network
equipment and telecommunications equipment used in the home or office. Such equipment includes
telephones, wireless handsets, fax machines, answering machines, and pagers. FCC rules also cover basic and
special telecommunications services, including regular telephone calls, call waiting, speed dialing, call
forwarding, computer-provided directory assistance, call monitoring, caller identification, call tracing, and
repeat dialing, as well as voice mail and interactive voice response systems that provide callers with menus of
choices. For more information, go to Federal Communication Commission Section 255 information.

21st Century Communications and Video Accessibility Act (CVAA)


The CVAA updates federal communications law to increase the access of persons with disabilities to modern
communications, updating accessibility laws enacted in the 1980s and 1990s to include new digital,
broadband, and mobile innovations. Regulations are enforced by the FCC and documented as 47 CFR Part 14
and Part 79.
● FCC Guide on the CVAA
Other U.S. legislation and initiatives
● Americans with Disabilities Act (ADA), Telecommunications Act, the Rehabilitation Act and others

Canada
The Accessibility for Ontarians with Disabilities Act was established to develop and implement accessibility
standards to make goods, services, and facilities accessible to Ontarians with disabilities and to provide for
the involvement of persons with disabilities in the development of the accessibility standards. The first
standard of the AODA is the customer service standard; however, standards for transportation, employment,
and information and communication are also being developed. The AODA applies to the Government of
Ontario, the Legislative Assembly, every designated public sector organization, and to every other person or
organization that provides goods, services, or facilities to the public or other third parties and that has at
least one employee in Ontario; and accessibility measures must be implemented on or before January 1,
2025. For more information, go to Accessibility for Ontarians with Disability Act (AODA) .

36 Appendix B Accessibility
Europe
EU Mandate 376 ETSI Technical Report ETSI DTR 102 612: "Human Factors (HF); European accessibility
requirements for public procurement of products and services in the ICT domain (European Commission
Mandate M 376, Phase 1)" has been released.
Background: The three European Standardization Organizations have set up two parallel project teams to
carry out the work specified in the European Commission "Mandate 376 to CEN, CENELEC and ETSI, in Support
of Accessibility Requirements for Public Procurement of Products and Services in the ICT Domain."
ETSI TC Human Factors Specialist Task Force 333 has developed ETSI DTR 102 612. Further details about the
work performed by STF333 (e.g., Terms of Reference, specification of the detailed work tasks, time plan for
the work, previous drafts, listing of comments received and means to contact the task force) can be found at
the Special Task Force 333.
The parts relating to the assessment of suitable testing and conformity schemes were carried out by a
parallel project, detailed in CEN BT/WG185/PT. For further information, go to the CEN project team website.
The two projects are closely coordinated.
● CEN project team
● European Commission mandate for e-accessibility (PDF 46KB)

United Kingdom
The Disability Discrimination Act of 1995 (DDA) was enacted to ensure that websites are accessible to blind
and disabled users in the United Kingdom.
● W3C UK Policies

Australia
The Australian government has announced their plan to implement Web Content Accessibility Guidelines 2.0.
All Australian government websites will require Level A compliance by 2012, and Double A by 2015. The new
standard replaces WCAG 1.0, which was introduced as a mandated requirement for agencies in 2000.

Worldwide
● JTC1 Special Working Group on Accessibility (SWG-A)
● G3ict: The Global Initiative for Inclusive ICT
● Italian accessibility legislation
● W3C Web Accessibility Initiative (WAI)

Standards and legislation 37


Useful accessibility resources and links
The following organizations may be good resources for information about disabilities and age-related
limitations.

NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP
assumes no responsibility for information or contacts you may encounter on the Internet. Listing on this page
does not imply endorsement by HP.

Organizations
● American Association of People with Disabilities (AAPD)
● The Association of Assistive Technology Act Programs (ATAP)
● Hearing Loss Association of America (HLAA)
● Information Technology Technical Assistance and Training Center (ITTATC)
● Lighthouse International
● National Association of the Deaf
● National Federation of the Blind
● Rehabilitation Engineering & Assistive Technology Society of North America (RESNA)
● Telecommunications for the Deaf and Hard of Hearing, Inc. (TDI)
● W3C Web Accessibility Initiative (WAI)

Educational institutions
● California State University, Northridge, Center on Disabilities (CSUN)
● University of Wisconsin - Madison, Trace Center
● University of Minnesota computer accommodations program

Other disability resources


● ADA (Americans with Disabilities Act) Technical Assistance Program
● Business & Disability network
● EnableMart
● European Disability Forum
● Job Accommodation Network
● Microsoft Enable
● U.S. Department of Justice - A Guide to disability rights Laws

HP links
Our contact webform
HP comfort and safety guide
HP public sector sales

38 Appendix B Accessibility
Contacting support
NOTE: Support is in English only.

● Customers who are deaf or hard of hearing that have questions about technical support or accessibility
of HP products:
– Use TRS/VRS/WebCapTel to call (877) 656-7058 Monday through Friday, 6 a.m. to 9 p.m. Mountain
Time.
● Customers with other disabilities or age-related limitations who have questions about technical support
or accessibility of HP products, choose one of the following options:
– Call (888) 259-5707 Monday through Friday, 6 a.m. to 9 p.m. Mountain Time.
– Complete the Contact form for people with disabilities or age-related limitations.

Contacting support 39
Index

A F power cord set requirements 22


AC power cord connection 3 File menu 11 Power menu 13
accessibility 33 flashing lights 17 power output specifications 26
accessibility needs assessment 34 power supply specifications 26
Advanced menu 14 H power-on diagnostic tests 17
assistive technology (AT) hardware specifications 26 power-on sequence 17
finding 34 HP Assistive Policy 33 PXE server 21
purpose 33 HP BIOS Configuration Utility
AT (assistive technology) (HPBCU) 14 R
finding 34 HP PC Hardware Diagnostics UEFI rated output current 26
purpose 33 downloading 29 relative humidity specifications 26
audible codes 17 starting 29 Remote HP PC Hardware Diagnostics
using 28 UEFI settings
B HP PC Hardware Diagnostics Windows customizing 30
basic troubleshooting 19 downloading 27 using 30
beep codes 17 installing 28 removing
BIOS using 27 M.2 storage module 32
updating 15 HP ThinUpdate 21 USB flash drive 32
BIOS Settings 10 humidity specifications 26 resources, accessibility 38
routine care 9
C I
changing BIOS settings 14 installation guidelines 3 S
components installing Section 508 accessibility standards
front 1 mounting bracket 4 35, 36
rear 2 security cable 4 Security menu 12
Computer Setup (F10) Utility 10 International Association of serial number location 2
Computer Setup – Advanced menu Accessibility Professionals 33 service repair 32
14 shipping preparation 32
Computer Setup – File menu 11 L specifications
Computer Setup – Power menu 13 lights 16 dimensions 26
Computer Setup – Security menu 12 blinking power 17 hardware 26
Computer Setup – Storage menu 12 humidity 26
configuring a PXE server 21 M power output 26
customer support, accessibility 39 M.2 storage module, removing 32 power supply 26
mounting bracket 4 rated output current 26
D relative humidity 26
diagnostics and troubleshooting 16 N temperature 26
dimensions 26 non-supported placements 8 thin client 26
disabling/enabling Wake-on LAN standards and legislation,
(WOL) 16 P accessibility 35
diskless troubleshooting 20 power cord Statement of Volatility 24
requirements for all countries Storage menu 12
E 23 supported mounting options 5
error requirements for specific supported orientation 7
codes 17 countries and regions 23

40 Index
T
temperature specifications 26
troubleshooting 10, 19

U
updating a BIOS 15
USB flash drive, removing 32
using HP ThinUpdate to restore the
image 21

W
Wake-on LAN (WOL) 16
warnings and cautions 3

Index 41

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