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Fundamentals in Lodging Operatiopn

The 72-hour rule states that if a guest has not been seen or heard from for 72 hours, housekeeping should check on their well-being and safety. 4. What is the purpose of the inspection report? -To check the condition and cleanliness of the guestroom and bathroom. It also serves as documentation of any damages found. 5. What are the three R's in housekeeping? -Remove all trash and dirty linen -Replace all supplies -Replenish amenities

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Abi Pajenado
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169 views

Fundamentals in Lodging Operatiopn

The 72-hour rule states that if a guest has not been seen or heard from for 72 hours, housekeeping should check on their well-being and safety. 4. What is the purpose of the inspection report? -To check the condition and cleanliness of the guestroom and bathroom. It also serves as documentation of any damages found. 5. What are the three R's in housekeeping? -Remove all trash and dirty linen -Replace all supplies -Replenish amenities

Uploaded by

Abi Pajenado
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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FUNDAMENTALS IN LODGING OPERATIOPN

HPC 1

Name: PAJENADO, ABIGAIL G. Year & Section: BSHM 1E

SELF ASSESSMENT 1:

FRONT OFFICE1. Department of the hotel that is responsible for


reservation, guest check in and check out, mail information services and
concierge services.
Housekeeping 2. This department provides personalized service which
creates a more lasting impression to the guest.
Engineering and maintenance3. This department ensures that
everything in the guestroom are working properly such as provision of
cold and hot water,
heating lighting and ventilation among others.
SALES AND MARKETING 4. Department that is responsible in selling
and marketing the hotel and its products.
Penthouse suite 5. One of the most expensive suites located on the top-
most floor of the hotel.
Casino Hotel 6. A classification of hotel that has gambling facilities in
the premise that entertains players of the said activity.
Information Technology 7. He is responsible in daily support of IT
systems, business system, office systems computer networks and
telephone system of the entire hotel property.
Security 8. He ensures that the guest, employees and the hotel
property and safe and secured.
Resident Manager (RM) 9. He acts as the General Manager in cases
where the GM is not around.
Resort 10. These are accommodations that offers facilities such
spa, basketball and tennis courts, golf course, fitness center, sailing
snorkeling, swimming. The target market is high-income guest and busy
professionals who wish to spend time away from city noise and crowd
SELF ASSESSMENT 2:

T 1. Housekeeping department operates 24 hours a day, from


Monday to Sunday.
T 2. The main product of the hostel is the guestroom.
F 3. Domestic housekeeping is a type of housekeeping that is done
in hotel Cruise ship and other accommodation establishments.
F 4. Institutional housekeeping is housekeeping that is being done at
home. It is normally being done by the mother with the help of the
family.
F 5. Cleaning is being done to avoid getting sick.
F 6. Linen section is where the linens and uniform of the staff are
washed, ironed, dry cleaned and folded.
F 7. Room section is where the staff uniforms are collected when
dirty, store and distributed when clean.
F 8. Flower area where cloths of the guest uniform of the employees
and hotel lines are stitched, repaired and given other mending
services.
T 9. One of the main objectives of Housekeeping department is to
control pest.
T 10. Maintaining the original aesthetic beauty of the furniture,
fittings and fixtures of the entire hotel is not part of the responsible
of the housekeeping department
SELF-ASSESSMENT 3:

Executive Housekeeper 1. As the chief of the Housekeeping


Department, he ensures that the Department functions and performs
well in the hotel.
Public Area Supervisor 2. He supervises and ensures that the
cleanliness is maintained at all times in public areas such as lobby,
lifts parking, swimming pool, coffee shop conference hall, banquet
hall and restaurants.
Assistant Executive Housekeeper 3. One of his responsibilities is
to train the new members of the Department while motivating and
evaluating the existing employees.
Night Supervisor 4. He ensures that the guests are taken care of
during night time and operating staff working at night follow all
cleaning SOPs.
Night shift attendants 5. These are staff who perform housekeeping
duties during night Time.
Guest room attendant 6. He is responsible in cleaning the
guestrooms, bathrooms and Hallways of his station.
Uniform Attendant 7. He collects staff uniform at the end of every
shift and maintains them to be used for the next time, which he also
issues.
Linen attendant 8. He is responsible in segregating the dirty linen
according to its types before sending it to the laundry, keeping track
of linen count before and after laundry and stacking linens according
to its uses.
Public Area Attendant 9. He is responsible in keeping the parking
lobbies, lifts and corridor among other public areas clean.
Store Attendant 10. He is responsible in keeping the count of
cleaning equipment and item such as cleaners and detergents and in
generating requisition to purpose the required materials.
SELF ASSESSMENT 4:

Chambermaid’s Trolley 1. This is used to stock a given number of


linens, equipment and supplies to service an allotted number of
guestrooms.
Carpet Sweeper 2. A manual equipment used to pick up dirt in
carpeted floors.
Dry Foam Machine 3. A machine with pressure tank filled with
water solution and shampoo to clean water sensitive carpets, needle-
felt and other carpets types.
Vacuum Cleaner 4. The most commonly used cleaning equipment
in housekeeping that is used in cleaning dust particles in carpeted
floors and in wet and dry surface.
Tongs 5. Instead of using bare hands, this is used to pick up
cigarette butts and other objects for sanitary purposes.
All purpose cleaner 6. Chemical that is used to remove all kinds of
dirt.
Water 7. This is the most common cleaning agent.
All purpose cleaner 8. Chemical agent that is used to remove all
kinds of dirt.
Degreaser 9. Chemical that is used in removing grease in guest
amenities such as lipstick stain on coffee cups and glasses.
Swimming pool cleaner 10. Chemicals that kills the bacterial and
algae growth in the swimming pool’s water.
SELF-ASSESSMENT 5:

1. Give five examples of guestroom supplies.

A.) Furniture and Fixture


B.) Beddings
C.)Clothing and Clothing Care
D.)Mini Bar Supplies
E.)Center Table Supplies

2. Give five examples of guest bathroom supplies.

A.)Bathroom and Comfort Room Fixtures


B.)Towels
C.)Slippers
D.)Vanity tray
E.)Hair dryer

3. What is the 72-hour rule??

-If the guest does not want to be disturbed in his room, he may
place the DND sign on his door.

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