STUDENT ASSESSMENT

CHCDIV001 Work with diverse people

ASSESSMENT SUBMISSION
Student Name: Student ID

Assessment Item AT1 Underpinning knowledge questions

Assessment Item AT2 Research Projects using group work; IT research skills and oral presentations

Student Declaration - I declare that I am ready to be assessed for Assessment AT1 and AT2and that this is my own work.
Any ideas and comments made by other people have been acknowledged and referenced. I understand that if this
statement is found to be false it will be regarded as plagiarism and misconduct under AHIC policy and procedures.

Submission method
☐Uploaded to Moodle ☐Emailed to Assessor ☐ Hardcopy:
Due Date: Request a read receipt Given to AHIC Trainer/Assessor
Formative Assessment Result AT1 & AT2
Assessor’s Declaration and judgement decision:
I declare that I have conducted a fair, valid, reliable and flexible assessment against industry standards
and I have provided feedback to the studentusing an assessor’s checklist on their responses to
underpinning knowledge questions.

☐Student has received feedback and been provided with results of the assessments AT1 and AT2 and
made aware of their appeal rights if deemed not yet satisfactory.

Assessment Item ☐Student has submitted the required evidence for AT1 that meets their understanding of
AT1 performance criteria and knowledge skills for this unit and has been deemed competent.
Assessment Item ☐Student has submitted the required evidence for AT2 that meets their understanding of
AT2 performance criteria and knowledge skills for this unit and has been deemed competent.
Assessor’s Name: Date:
Assessor’s Signature:
Student’s Signature: Date:
Table of Contents
UNIT STRATEGY............................................................................................................................................ 3
ASSESSMENT GUIDE..................................................................................................................................... 4
CHCPRP003 REFLECT ON AND IMPROVE OWN PROFESSIONAL PRACTICE.........................................................................5
ASSESSMENT AT1 UNDERPINNING KNOWLEDGE QUESTIONS........................................................................8
CHCPRP003 AT1 UNDERPINNING KNOWLEDGE QUESTIONS CHECKLIST........................................................11
ASSESSMENT AT2 -RESEARCH WORK/PROJECT WORK.................................................................................14
CHCPRP003 AT2 RESEARCH WORK/PROJECT CHECKLIST..............................................................................18

Modification History

Version Date Changes

3.0 05/04/2021 Upgraded using recommendations from internal validation of
assessment guides. Removed Summative outcome results to new
Assessment Record of Summative Log book.
2.0 13/03/2018 Updated assessment questions and benchmarked answers
1.0 29/06/2017 Contextualised for International students for the CHC52015
Diploma of Community Services course program

© This resource was developed by Focussed Consulting & Training for use with the CHC52015
Diploma of Community Services course program
Disclaimer:While every effort has been made to ensure that unit requirements are covered, the
developers do not give any warranty or accept any liability in relation to the assessment tools in this
resource. RTOs are advised to validate assessment instruments and tools before use, after any
customisation or contextualisation, and during their scheduled validation processes to ensure they
meet any requirements set by the standards under which the RTO is registered, current Training
Package requirements, and any RTO requirements
CHCPRP003 Reflect on and improve own professional practice

Unit Strategy
UNIT CHCPRP003 Reflect on and improve own professional practice
Purpose of assessment
The assessments are to address skills and knowledge required to work safely with clients when
practicing direct care work
Target Group
Health and Community Service workers such as:
 Community Service workers in Aged care and Individual support Home care support workers
 Aboriginal Health Work
 Assistants in Allied health work
Assessors
Trainer and Assessor who holds the Unit and vocational competency for direct client care skills
Place for assessment AT1 & AT2 to be loaded onto secure Moodle platform
Training Site Australian Harbour International College campus
Assessment arrangements confirmed with appropriate personnel
Student must sign and date student declaration (Front cover) to confirm they are ready to be
assessed for this unit of competency.
Method of assessment and related planning Assessment tools required
requirements
Assessment Task 1 – Complete written questions 1 –4 Student Assessment Task AT1 Guide
individually. All questions and scenario must be completed. Assessment Matrix
Assessment Task 2 – Student Assessment Task AT2 Guide
Research project 1 Group work Assessment Matrix
Group discussions and presentations in main group when
required as scheduled on session plan.
NOT included in this assessment Guide Student Clinical Assessment in
Assessment Task 3 – Assessor to set up SLE in accordance Simulation_Workplace AT3 Logbook
with assessment condition and with all equipment Assessment Matrix
Materials/resources need for assessment
Assessment Matrix for the unit CHCPRP003
Student Assessment Task AT1 Guide
Student Assessment Task AT2 Guide
Training equipment as indicated in resources on Unit session plan.
Access to internet/data bases/computers for information technology Research work
Timeline for assessment
By due date, set by Assessor and listed in Moodle
Evidence required for AT1 & AT2
Individual written work for AT1; class participation in discussions and feedback
Group or individual oral presentations for researched project work for AT2; class participation in
discussions and feedback
Individual written work for research undertaken in AT2
Special arrangements
Clinical Placement Coordinator to email student’s supervisor in the workplace advising of skills
covered in Training and education delivery encouraging professional experience in the workplace as
directed by organisational policy and procedure.
Reporting arrangements for assessment
Feedback on knowledge and performance skills to be provided in assessment guides.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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CHCPRP003 Reflect on and improve own professional practice

Results of assessment to be reported and returned to students within AHIC specified timeframe.

Assessment guide
Please read your Assessment Guidelines so that you are informed of your responsibilities regarding
undertaking assessments at the Australian Harbour International College (AHIC) before completing
this assessment.

The following table shows you how to achieve a satisfactory result against the criteria for each type
of assessment task.

Assessment Method S= Satisfactory Result NYS= Not Yet -Satisfactory Result

You will receive an overall result of competent or not yet competent for the unit. The assessment
process is made up of a number of assessment methods. You are required to achieve a satisfactory
result in each of these to be deemed competent overall. Your assessment may include the following
assessment types.
Assessment Task 1 All questions answered correctly Incorrect answers for one or more
Underpinning questions
Knowledge/Questions Answers address the question in full; Answers do not address the question
and case studies referring to appropriate sources from in full. Does not refer to appropriate
your workbook and/or workplace or correct sources
All comprehension questions answered Lack of demonstrated comprehension
correctly; demonstrating an application of the underpinning knowledge
of knowledge of the topic case scenario (remove) required to complete the
case study questions correctly. One
or more questions are answered
incorrectly
Answers address the question in full; Answers do not address the question
referring to appropriate sources from in full; do not refer to appropriate
your workbook and/or workplace sources
Assessment Task 2 The assessor will mark the activity Does not follow
Written against the detailed guidelines/instructions
Activity/Research guidelines/instructions
Work Attachments if requested are attached Requested supplementary items are
not attached
All requirements of the written activity Response does not address the
are addressed/covered. requirements in full; is missing a
response for one or more areas.
Responses must refer to appropriate One or more of the requirements are
sources from your workbook and/or answered incorrectly.
workplace Does not refer to or utilise
appropriate or correct sources of
information

AT3 Located in Simulation and Workplace Logbooks

Assessment Method Satisfactory Result Not Satisfactory Result

Assessment Task 3 All steps in the demonstration of Could not demonstrate satisfactory
Observation of practical skills in the workplace whilst completion of all the steps required
practical skills being observed by an assessor, using an of the practical skill as evidenced by
observational checklist, are deemed observation checklist

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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CHCPRP003 Reflect on and improve own professional practice

satisfactory
Or
All steps in the demonstration of
practical skills in a simulated learning
environment whilst being observed by
an assessor, using an observational
checklist, are deemed satisfactory
This third-party report is only obtained as part of the assessment evidence for a unit of competency
when the AHIC workplace assessor is seeking additional evidence to support a judgement about a
student’s competence in the workplace. As part of the evidence of competence the third-party report
should be completed by an RN who has worked closely with the student.
Workplace Registered Nurse who observes your Could not demonstrate consistency
Observation Third work performance and confirms that in practical skills in the workplace.
party report you consistently meet the standards Could not demonstrate the ability to
expected from an experienced enrolled achieve the required standard of an
nurse enrolled nurse

CHCPRP003 Reflect on and improve own professional practice

Performance Evidence
The candidate must show evidence of the ability to complete tasks outlined in elements and
performance criteria of this unit, manage tasks and manage contingencies in the context of the job
role. There must be evidence that the candidate has:
undertaken a structured process to reflect on and improve own practice and created 1 personal
development plan that includes:
 goals
 timeframes
 ways of measuring progress

Knowledge Evidence
The candidate must be able to demonstrate essential knowledge required to effectively do the task
outlined in elements and performance criteria of this unit, manage the task and manage
contingencies in the context of the work role. This includes knowledge of:
 legal and ethical considerations for reviewing and improving own practice, including:
o codes of practice
o duty of care
o rights and responsibilities of workers and employers
o work role boundaries – responsibilities and limitations
 models and processes of professional reflection
 professional development opportunities, including:
o industry networking
o professional associations
o training requirements and options
o informal and formal ways of learning and developing
 principles and techniques for:
o creating a personal development plan
o personal goal setting

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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CHCPRP003 Reflect on and improve own professional practice

o setting realistic timeframes

o measuring progress and performance
 types of work methods and practices which can improve performance
 learning styles and how they relate to different individuals

Assessment Conditions
Skills must have been demonstrated in the workplace or in a simulated environment that reflects
workplace conditions. Where simulation is used, it must reflect real working conditions by modelling
industry operating conditions and contingencies, as well as, using suitable facilities, equipment and
resources.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF
mandatory competency requirements for assessors.

For all documentation on the performance criteria, and assessment requirements of the unit
CHCPRP003 Reflect on and improve own professional practice please refer to the training.gov.au
website using this link. http://training.gov.au/Training/Details/CHCPRP003

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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Assessment 1 -Underpinning knowledge

questions

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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CHCPRP003 Reflect on and improve own professional practice

Assessment AT1 Underpinning knowledge questions

Instruction to Students:
 Answer the questions below in the spaces text box provided.
 Ensure all references are documented under each individual question.
 Answers are to be typed or for written submissions, useblack or blue ink and ensure your name is
attached to the responses.

Case study of reflective practice

Reflection of a Worker

It was 3.30pm and I was asked to spend some time with Amanda (patient/client) and her family to
discuss her referral and discharge to a drug and alcohol rehab facility. Amanda had a lot of
questions about the rehab process and the family wanted to know what to expect, from the
service and how they would manage all the changes Amanda would need to make to ensure she
has a successful recovery when she returned home.
I wanted to reassure them that going to rehab was a good decision, because I knew this was what
they needed to know. I said that while it was difficult for anyone to know the rate of Amanda’s
improvement based on her ability to stay in rehab, I could be sure that she would improve and
that it was important for the family to keep hopeful about her future.
Amanda’s sister became angry and was shouting at me, telling me I was wrong, that Amanda
would never give up on taking drugs, she was just too lazy to do the work needed, and that I was
an ‘idiot’ to think she could recover. Amanda’s mother appeared teary and looked away. I left the
room immediately feeling that I didn’t have the skills to deal with the angry sister or the
overwhelmed mother. It was the end of my shift so I left work relieved to get away from the
situation

Using the reflection notes above to answer the following questions (Q1 - 4)

1. What makes this an incident worthy of reflection? (Min 50 words)

2. What alternative strategies could the worker have used to better deal with the situation? (Min
50 words)

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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CHCPRP003 Reflect on and improve own professional practice

3. Apply the worker’s personal reflection to the following model (Link listed below) and process to
demonstrate how you could promote learning and improve the worker’s own professional
practice? (Min of 200 words for table)

Johns, C. (1994). Nuances of reflection. Journal of Clinical Nursing 3 71-75

Description Looking out:

What are the key issues within this description of the experience that the worker needed
to pay attention to?

Reflection Looking in:

What was the worker trying to achieve?

Why do think the worker acted the way they did?

What are the consequences of the worker’s actions?

a) For Amanda and family

b) For them self

c) For people they work with

How did the worker feel about this experience after it happened?

How would the worker know how Amandafelt about the experience after it happened?

Influencing What internal or external factors might have influenced the workers decision-making and
factors actions?

Learning How can the worker’s ‘process of refection’ make sense of this experience and improve
future practice?

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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4. If you reviewed your own work practices, list the legal and ethical practices you might consider
when undertaking this review? (Min of 200 words for the table)

Legal practices Ethical practices

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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CHCPRP003AT1 Underpinning Knowledge Questions Checklist

CHCPRP003 Reflect on and improve own professional practice

Student’s name:

Assessor’s name:
The assessor needs to indicate whether they have conducted the questioning as written questions or as
verbal questions by ticking the box below.
Written Questioning Verbal Questioning For verbal questioning, the
assessor must provide dot points as a minimum on the
student’s responses.
If questions are answered verbally, theassessor must write detailed answers in the sections Response
provided below. The space below does not indicate the size of the answer anticipated. Keep
typing and the space will expand. If answers are recorded separate to this document, they S NYS
must be attached to the assessment documents.
Q1 What makes this an incident worthy of reflection? (Min 50 words)
Assessor’s comments and feedback to student on response.☐Met the min word count ☐ ☐

Q2 What alternative strategies could the worker have used to better deal with the situation? (Min 50
words)
Assessor’s comments and feedback to student on response.☐Met the min word count ☐ ☐

Q3 Apply the worker’s personal reflection to the following model and process to demonstrate how
you could promote learning and improve the worker’s own professional practice? (Min of 200
words for the table)
Assessor’s comments and feedback to student on response.☐Met the min word count ☐ ☐

Q4 If you reviewed your own work practices, list the legal and ethical practices you might consider
when undertaking this review? (Min of 200 words for the table)
Assessor’s comments and feedback to student on response.☐Met the min word count ☐ ☐

If student was deemed Not yet satisfactory, assessor and student to agree to a new date for
assessment.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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Result ☐ Satisfactory ☐ Not Yet Satisfactory ☐Student provided with results

Assessor’s Signature: Date:
Student’s Signature: Date:

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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CHCPRP003 Reflect on and improve own professional practice

Assessment 2 -Research Work/Project

Work

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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Assessment AT2 -Research Work/Project Work

Instructions to the students

 Answer the questions below in the spaces provided
 Ensure all references are documented under each individual question.
 Answers are to be written in ink

Group WorkResearch Project 1

Each student will individually undertake an online questionnaire to determine their own individual
learning style. http://vark-learn.com/the-vark-questionnaire/

On completion of the group identifying their own learning style move into the following 4 groups.
Each group will research their learning style and how they learn and how you could learn in the
workplace using this learning style.

Each group will present back to the larger group with a 5-minute presentation (can be written, video
or oral) on the learning style and how it can be applied in the workplace. All students are to
complete the table below with this researched information.

List the group members

Group Learning Style Describe this learning style and How could you learn in the
No how it relates to how a person workplace using this learning style
learns
Group 1 Visual spatial
learners

Group 2 Aural
(auditory-
musical)
Learner

Group 3 Read/write
(Verbal
linguistic)

Group 4 Kinesthetic
(tactile/Physical)
learner

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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CHCPRP003 Reflect on and improve own professional practice

Names of Group 1 Visual learners Project 1

Names of Group 2 Aural learners Project 1

Names of Group 3 Read/Write learners Project 1

Names of Group 4 for Kinesthetic learnersProject 1

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
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Group WorkResearch Project 2

The larger group will be divided into 4 smaller groups to research formal and informal learning
opportunities that are available to you in the workplace and/or online that can benefit your
professional development to keep pace with current standards of others in the same job role or field
of expertise.

Each group will provide information back to the larger group so that the following table can be
completed by all students

List the group members

Learning Brief summary of the formal and informal learning opportunities that can
opportunities benefit your professional development to keep pace with current standards of
others in the same job role or field of expertise.
Eg. WHS Training Eg. Changes to the policy and procedures or legislation who require all staff to
have training to ensure they are currently competent in WHS for the workplace.

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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Names of Group 1 members Project 2

Names of Group 2 members Project 2

Names of Group 3 members Project 2

Names of Group 4 members Project 2

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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CHCPRP003 AT2Research Work/Project Checklist

CHCPRP003 Reflect on and improve own professional practice
For this assessment, the student must complete the group and individual work presentation and written
response to questions.
The written activity is a stand-alone activity that will allow the student to display the required knowledge
and skills that are essential when deciding overall competency.
Student’s name:

Assessor’s name:

Student to use research skills to research the following information. Use the questions below Response
as a guide to your research: S NYS
Group workResearch project 1
Each student will individually undertake an online questionnaire to determine their own individual learning
style. http://vark-learn.com/the-vark-questionnaire/
On completion of the group identifying their own learning style move into the following 4 groups. Each
group will research their learning style and how they learn and how you could learn in the workplace using
this learning style.
Each group will present back to the larger group with a 5-minute presentation (can be written, video or
oral) on the learning style and how it can be applied in the workplace. All students are to complete the
table below with this researched information.
Assessor’s comments and feedback to student on response. ☐ ☐

Group work Research Project 2

The larger group will be divided into 4 smaller groups to research formal and informal learning
opportunities that are available to you in the workplace and/or online that can benefit your professional
development to keep pace with current standards of others in the same job role or field of expertise.
Each group will provide information back to the larger group so that the following table can be completed
by all students
Assessor’s comments and feedback to student on response. ☐ ☐

If student was deemed Not yet satisfactory, assessor and student to agree to a new date for assessment.

Result ☐ Satisfactory ☐ Not Yet Satisfactory ☐Student provided with results

Assessor’s Signature: Date:

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
NSW 2000, Australia |RTO NO: 41338 | CRICOS Provider Code: 03449J
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 CHCPRP003 Reflect on and improve own professional practice

Student’s Signature: Date:

Australian Harbour International College, 114-120 Castlereagh Street, Sydney Student Name:
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