Scribd
Upload
108 views

Design Workbooks

The customer is a doctor who recently returned from maternity leave. She had difficulty pumping at work due to the cumbersome process of accessing the lactation room and lack of amenities inside like sinks and filters. She would like an app to easily locate and schedule lactation rooms that have changing tables, pumps, sinks, trashcans, and fridges. The rooms should be spacious and have an easy access system. The app design should always keep the mother's needs and comfort in mind.

Uploaded by

api-637436999
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
108 views

Design Workbooks

The customer is a doctor who recently returned from maternity leave. She had difficulty pumping at work due to the cumbersome process of accessing the lactation room and lack of amenities inside like sinks and filters. She would like an app to easily locate and schedule lactation rooms that have changing tables, pumps, sinks, trashcans, and fridges. The rooms should be spacious and have an easy access system. The app design should always keep the mother's needs and comfort in mind.

Uploaded by

api-637436999
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 4

Customer Needs

Customer: Dr. Thea Pepperl Interviewer(s): Abby Espinoza


Email: [email protected] Date: 10/17/22
Willing to follow up? yes Notes (type of user, what product currently using, etc):

Question/Prompt Customer Statement Interpreted Need


In todays society there tends to be a lot of
What are your opinions on the pressure and guilt put on women to pump Make the mothers using this app feel safe and secure with whichever
benefits of breastfeeding? rather than to breastfeed. decision they choose to give their baby nutrients.
Did you pump after you came Did pump. Was provided a lactation room
back from maternity leave? If however the process to even gain access to use
so, were you provided a the room was cumbersome and often the
private place to pump? If not, reason to not use. After gaining access, there Design the app to have easy access to the lacatation room with no
was there something at your was no telling when someone was using it or hassles, create a scheduling system in the app so users will know when
workplace that prevented you how long. Would have to wait in a far away the room is in use, potentially adding chairs by the lacation room for
from pumping such as being location since not sittings where nearby. Room waiting mothers, and making sure the app is providing rooms that are
too busy or lacking a private would be small and have a changing table with spacious enough and include things inside the rooom like sinks,
space? no sink, trashcan, or filter. trashcans, and filters.
What would be things you
would like to see in an app Changing table, filter, multi-user pump, easy- inlcude changing tables, filter, multi-user pump, sink, trashcan, and a
similar to this one and the access to room, sink, trashcan, fridge, fridge inside the rooms. Also, making sure that the app makes the room
lacation rooms? notification access easy and that we include notifications.
Would you see yourself using
or even paying to use this app? Yes as long as it is accessible and executed with
Why or why not? the mother's needs in mind. Always keep the mother's needs in mind when creating this app.
Design Specifications
Importance (1- most
Number Need important, 5-least important
GPS system to locate closest
1 rooms to the person 1
2 logo screen 4
3 Sign-in with company access 2
4 Pictures of rooms 2
Location of the building and
5 room inside the building 1
6 Availability of room 1
7 Provide pumps inside room 3
8 scheduling system 2
Code access to get inside
9 rooms 3
10 Time limits 4
11 Airbnb style 1
12 inlcude app in Navigate 4
13 Google maps style 3
14 easy access into rooms 1
15 birds eye view of building layout 5
include chaning tables,
filters, sink, trashcans, and a
16 fridge inside rooms 2
Concept Selection
Criteria Cost Security Easy to Use Time Efficient Graphics Score Ranking
Weight 0.14 0.4 0.1 0.3 0.06 1
Concept #1: Airbnb
inspired app 3 5 4 4 5 4.32 1
Concept #2: Google
Maps inspired app 5 3 3 3 5 3.4 2
Concept #3: Built-in
feature in Navigate 4 2 2 5 1 3.12 3

You might also like