Scribd
Upload
187 views

ATT Chat Transcript July28th2022

The customer was trying to sign in to their AT&T Wireless online account but was unable to do so. They contacted the AT&T automated chat assistant for help with signing in. However, the automated assistant required the customer to sign in before it could provide assistance. The customer indicated they were not able to sign in. The automated assistant connected the customer to a live agent named Leo to help resolve the sign in issue. Leo asked for the customer's phone number or account number to begin troubleshooting the problem.

Uploaded by

asa
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
187 views

ATT Chat Transcript July28th2022

The customer was trying to sign in to their AT&T Wireless online account but was unable to do so. They contacted the AT&T automated chat assistant for help with signing in. However, the automated assistant required the customer to sign in before it could provide assistance. The customer indicated they were not able to sign in. The automated assistant connected the customer to a live agent named Leo to help resolve the sign in issue. Leo asked for the customer's phone number or account number to begin troubleshooting the problem.

Uploaded by

asa
Copyright
© © All Rights Reserved
Available Formats
Download as TXT, PDF, TXT or read online on Scribd
You are on page 1/ 6

AT&T Company Chat Transcript

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Reference Number: 16590291096914779
DATE/TIME: 2022-07-28 10:54:44

*Your chat transcript:*

Good evening!
Thursday 11:00 PM

[AT&T] : Hi, I'm your AT&T automated assistant. How can I help you today?

[Me] : Live Help

[AT&T] : So I can get you the right info, what service are you asking about?
- AT&T Wireless
- DIRECTV
- U-verse TV
- AT&T Internet
- DSL
- AT&T Digital Phone

[Me] : AT&T Wireless

[AT&T] : Choose a topic to chat about:


- Billing, usage, plans & device settings
- Payments
- Troubleshooting & repairs
- Sign-in help
- International support
- Shopping
- Order status

[Me] : Sign-in help

[AT&T] : Thanks for that

[AT&T] : Before we can move on let's get you signed in so that I can best answer
your questions or get you to the right place.

[AT&T] : We'll chat more after you sign in!


- Sign In

[Me] : Live help

[AT&T] : So I can get you the right info, what service are you asking about?
- AT&T Wireless
- DIRECTV
- U-verse TV
- AT&T Internet
- DSL
- AT&T Digital Phone

[Me] : Agent

[AT&T] : So I can get you the right info, what service are you asking about?
- AT&T Wireless
- DIRECTV
- U-verse TV
- AT&T Internet
- DSL
- AT&T Digital Phone

[Me] : AT&T Wireless

[AT&T] : Choose a topic to chat about:


- Billing, usage, plans & device settings
- Payments
- Troubleshooting & repairs
- Sign-in help
- International support
- Shopping
- Order status

[Me] : Troubleshooting & repairs

[AT&T] : Thanks for that

[AT&T] : Before we can move on let's get you signed in so that I can best answer
your questions or get you to the right place.

[AT&T] : We'll chat more after you sign in!


- Sign In

[Me] : Agent

[AT&T] : So I can get you the right info, what service are you asking about?
- AT&T Wireless
- DIRECTV
- U-verse TV
- AT&T Internet
- DSL
- AT&T Digital Phone

[Me] : Live agent

[AT&T] : So I can get you the right info, what service are you asking about?
- AT&T Wireless
- DIRECTV
- U-verse TV
- AT&T Internet
- DSL
- AT&T Digital Phone

[Me] : AT&T Internet

[AT&T] : Choose a topic to chat about:


- Billing, usage, plans & equipment setup
- Payments
- Shopping
- Order status
- Moving or changing service
- Troubleshooting & repairs
- Sign-in help

[Me] : Sign-in help

[AT&T] : Thanks for that


[AT&T] : Before we can move on let's get you signed in so that I can best answer
your questions or get you to the right place.

[AT&T] : We'll chat more after you sign in!


- Sign In

[Me] : No internet

[AT&T] : So I can get you the right info, what service are you asking about?
- AT&T Wireless
- DIRECTV
- U-verse TV
- AT&T Internet
- DSL
- AT&T Digital Phone

[Me] : AT&T Wireless

[AT&T] : Sorry you’re having issues. Let’s try to troubleshoot this first. Here’s a
tool to (Link)Get step-by-step wireless help(Link).

[Me] : Thumbs down

[AT&T] : Sorry to hear about that! Let me know if I can help with something else.

[Me] : Live aget

[AT&T] : Choose a topic to chat about:


- Billing, usage, plans & device settings
- Payments
- Troubleshooting & repairs
- Sign-in help
- International support
- Shopping
- Order status

[Me] : Troubleshooting & repairs

[AT&T] : Thanks for that

[AT&T] : Before we can move on let's get you signed in so that I can best answer
your questions or get you to the right place.

[AT&T] : We'll chat more after you sign in!


- Sign In

[Me] : Sign In

[AT&T] : I'm opening a window for you to sign in

***Unable to sign in***

[AT&T] : Sorry, but for me to help, you have to sign in.


- Sign In

[Me] : not able to sign in

[AT&T] : OK. I need to know what you’re trying to sign in to or access.


If you have an (Link)AT&T Prepaid account, sign in here for help.(Link)
- My online account (myAT&T)
- Device or account passcode or PIN
- Email
- Voicemail
- Wi-Fi network
- Small business account

[Me] : Email

[AT&T] : Are you having trouble signing in to an AT&T Mail account that has a
domain like @att.net or @sbcglobal.net? You can:
• (Link)Find your AT&T Mail account(Link)
• (Link)Reset your password(Link)
Do you know your password and want to change it? (Link)Sign in to your
profile(Link), then choose Change password.

Heads up: If you change the password for your user ID, your AT&T email password
might change too.(Link)Learn more about shared passwords(Link)

[Me] : live agent

[AT&T] : So I can get you the right info, what service are you asking about?
- AT&T Wireless
- DIRECTV
- U-verse TV
- AT&T Internet
- DSL
- AT&T Digital Phone

[Me] : not able to sign in

[AT&T] : Please choose one of these services.


- AT&T Wireless
- DIRECTV
- U-verse TV
- AT&T Internet
- DSL
- AT&T Digital Phone

[Me] : AT&T Wireless

[AT&T] : Choose a topic to chat about:


- Billing, usage, plans & device settings
- Payments
- Troubleshooting & repairs
- Sign-in help
- International support
- Shopping
- Order status

[Me] : Sign-in help

[AT&T] : Thanks for that

[AT&T] : Before we can move on let's get you signed in so that I can best answer
your questions or get you to the right place.
[AT&T] : We'll chat more after you sign in!
- Sign In

[Me] : not able to sign in

[AT&T] : OK. I need to know what you’re trying to sign in to or access.

If you have an (Link)AT&T Prepaid account, sign in here for help.(Link)


- My online account (myAT&T)
- Device or account passcode or PIN
- Email
- Voicemail
- Wi-Fi network
- Small business account

[Me] : My online account (myAT&T)

[AT&T] : (Link)If you're a Prepaid customer, sign in here.(Link)

Otherwise, let's narrow down this some more. Please select an issue:
- I forgot my user ID or password
- The reset process isn't working
- My account is locked
- I'm abroad and can't sign in
- I don't see my account in myAT&T
- I have an issue not listed here

[Me] : I have an issue not listed here

[AT&T] : So I can get you the right info, what service are you asking about?
- AT&T Wireless
- DIRECTV
- U-verse TV
- AT&T Internet
- DSL
- AT&T Digital Phone

[Me] : AT&T Wireless

[AT&T] : Let me try connecting you with someone who can get you the help you need.

***Connected to live agent***

***Leo is here to help!***

[Leo] : Hi! My name is Leo. I'm happy to help! Let's get started.

[Leo] : I understand how important it is to access your Wireless account. I can


help you with that! My goal is to provide you a 5 star service.

[Leo] : I am going to ask you a few questions and take you through some trouble
shooting steps to help resolve your issue with your login.

[Leo] : Can I have your phone number or account number please?

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
2022 AT&T Intellectual Property. All rights reserved.
AT&T and Globe logo are registered trademarks of AT&T Intellectual Property.

You might also like