OpenScape Fault Management V10

Monitor the operating condition of your communications network at a glance. Immediately

process any system and error messages that occur and help to remedy errors quickly.
Guarantee optimized VoIP voice quality by the fully integrated Performance Management.

No company is able to operate compet-

itively with restricted internal and ex-
OpenScape Management Existing HiPath FM systems can be up-
graded at a reasonable cost and other
ternal communication. Even minor applications network components can be integrat-
faults in a company’s communication ed into the monitoring concept.
As data and voice networks converge
network can seriously affect its busi- OpenScape Fault Management is the
and complexity increases, uniform and
ness. It is essential, therefore, to moni- only network monitoring product that
simple administration is becoming
tor the operating status of this commu- supports the HiPath/OpenScape prod-
particularly important. OpenScape
nication technology on a permanent uct family, OpenScape Voice, and any
Management applications are essential
basis, to follow up the slightest signs of hardware and software products from
architectural building blocks that meet
trouble, and to initiate remedial action other vendors.
this need.
immediately.
OpenScape Fault Management dra- Fault Management User Management
matically reduces your workload. The
OpenScape Fault Management in- User Management supports the ad-
OpenScape Management Suite com-
creases the availability and operational ministration of communication re-
fortably and efficiently supports the
reliability of the communication sys- sources and ensures data consistency.
multitude of management tasks in a
tems and network components. It of- An object-oriented and modular struc-
voice and data network.
fers a multitude of functions that eco- ture, access via a web browser, and
nomically safeguard operation. standard interfaces make it possible to
deal with transactions quickly from
any location. It means response times

OpenScape Management Application Suite

Inventory Provisioning and User Open SOA Access Control North/South
Configuration Resources Services and Alarms Interfaces

OpenScape Common Management Platform

Fault Performance User Accounting Deployment

Management Management Management Management Service
• Graphical multi-level • Central administration • User provisioning • Cost accounting • Configuration
topology view of QoS parameters via corporate direc- and billing management
• Monitoring of all • Monitoring QoS tory • Asset accounting • Plug&Play device
network elements • Data analysis on E2E • Template-based and billing management
• Auto discovery basis creation for users • Operational ac- • Certificate distribu-
• Integration of any (ONS, Voice Mail, counting and bill- tion (TLS deploy)
• Bottleneck analysis
IP device etc.) ing • QoS parameter
• Alarming based on
• Multi-tenant capable • Single Sign-On • Traffic measure- administration
SLA
ments

Unified Management solution for automation, transparency, and control

are fast, administration costs are low-
er, and tasks are performed quickly
OpenScape OpenScape Fault Management can be
integrated into higher-level manage-
and, most importantly, error-free. Fault Management ment systems (e.g. HP OpenView, IBM
Netcool) and Trouble Ticket Systems
OpenScape Fault Management ideally
Accounting Management supports the primary need for fault-
(e.g. Remedy ARS, OS Service Work-
bench) via optional gateways.
Accounting Management determines tolerant communication. The operat-
and calculates the communication ing states of the individual elements of OpenScape Fault Management moni-
costs on the basis of call data from the the communication and data network tors the voice and data communication
several communication systems with- are permanently recorded and clearly via lines, LAN and wireless, even in dif-
in the network and assigns them to displayed. ferent domains. The status of systems,
their originators. Traditional voice and networks and critical operating equip-
The modular concept ensures that ap-
voice over IP connections are handled ment can be viewed quickly on a
plications and features are appropri-
alike. In addition, Accounting Manage- graphical display.
ately combined for every configura-
ment offers statistics for monitoring tion of the voice and data network. It OpenScape Fault Management finds
communications traffic. This makes thereby protects communication in- and integrates any elements of the IP
corporate communications transpar- frastructure investments on a long- network with the Auto Discovery func-
ent in terms of traffic load and costs. term basis. tion and the adjustable filter.
OpenScape Fault Management signals OpenScape Fault Management per-
Performance Management the first signs of a fault in a clear graph- forms intelligent preanalyses of
Performance Management is a man- ical network reflection with the priori- events, automatically responds to
agement application that provides ty and location of the error. It provides SNMP traps and provides time-con-
comprehensive functions to adminis- much additional information that trolled reports on events and system
ter and monitor all VoIP components helps clear the trouble without delay. parameters. The trend monitoring of
for QoS in a voice and data network. And it will do this long before network system management parameters al-
The application is used to monitor all users even notice any effects. lows to react quickly if critical bottle-
communication systems and network neck situations occur.
OpenScape Fault Management also en-
components that are integrated in OpenScape Fault Management per-
ables the communication resources to
real-time communication (voice, fax, mits the monitoring of branch offices
be monitored without extensive ex-
video) and use the voice and data net- in a distributed configuration.
pert knowledge through a simple
work.
graphical user interface and compre-
Performance Management provides hensive support functions. Integrated Performance
extensive evaluation options for QoS
parameters (Quality of Service) in IP-
OpenScape Fault Management is pro-
grammed in Java, which means it can
Management
based telephony networks. Based on The Performance Management plug-in
be used on almost all common operat-
the QoS data sent from various end extends OpenScape Fault Manage-
ing systems and computer platforms.
points, reports can be drawn up that ment. Data that are relevant for VoIP
Users are offered mobility through
provide information on voice quality performance and quality are collected
Internet access via a web browser.
in the IP network. In addition, Service and evaluated online. If the VoIP per-
Level Agreements (SLA) can be moni- OpenScape Fault Management will
therefore make a major contribution formance in the network degrades,
tored with the aid of configurable SLA Performance Management generates
criteria. toward ensuring your communication
network's reliable operation and your alarms and events.
company's continuing competitive- In addition, the Performance Manage-
Deployment Service ment plug-in provides reporting of
ness.
As a central component, Deployment performance and QoS data, and de-
Service manages devices, QoS parame- tailed E2E consideration of calls.
ters and the software distribution of IP
devices. Because the Deployment Ser-
vice is integrated in the customer net-
Modular expansion through the activation of
work, the entire IP device structure
technology plug-ins
can be inventoried and administrated. OpenScape HiPath 3000
Voice

OpenScape OpenScape HiPath MIB

Fault Management 4000

System Layer 2
Management

Enterprise MIB

OpenScape Fault Management V10 – easy expandable with plug-ins

System functions System administration of services or virtual instances. Among
other things, automated components
are provided for VMWare, Active Di-
Client-server architecture Managed objects rectory, DX-Union, Data Bases, Power
The server administers all the informa- After automatic identification of the Shell, etc.
tion as well as the clients logged on. It network elements in a network do-
monitors access to the Managed Ob- main, it is possible to select which of Topology management
jects. The client presents the informa- the elements should be monitored by
tion administered by the server in OpenScape Fault Management.
graphical form.
Autodiscovery
In the server, the network elements to
be monitored by OpenScape Fault Man- The topology of a network is automati-
Client access agement are administered as Managed cally recognized by OpenScape Fault
Objects based on defined attributes. Management and set-up in a hierar-
The client can access to OpenScape
chical tree structure.
Fault Management either as a Java Administration encompasses not only
standalone application or via a web the different network nodes but also If new information is available due to
browser. This means, the application the connections between them. "Discoveries", it will be automatically
can be operated from virtually any- imported. The topology is adjusted ac-
cordingly.
where. User/resource link
Adjustable filters define object groups,
User access to the information stored
Single point of access in the server is log-in and password
network segments, or IP address rang-
es to be discovered.
This function allows to access other protected. Graphical user administra-
applications of the individual element tion allows users to be conveniently set
managers, e. g, in order to make chang- up, modified, and deleted.
MIB integration
es to the communication systems' con- The optimum support of various net-
figuration. Administering access rights work components by OpenScape Fault
Management is ensured by different
Users can each be assigned individual
Platform independent access rights or a customizable user
plug-ins. Standard IP elements are in-
tegrated by the "IP Manager" prefera-
Based on Java, the software of group, depending on their specific du-
bly based on SNMP MIB II, servers and
OpenScape Fault Management allows ties. For further simplification, six user
applications through "Host Resources".
it to be operated on a variety of hard- profiles with fixed permissions are
Extensive functions are available for
ware and operating system platforms. predefined.
HiPath/OpenScape products based on
their specific MIB.
Workflow-Engine
Additional MIBs from Unify or MIBs
The Workflow Engine in OpenScape from third party vendors can be easily
Fault Management allows to configure loaded by the Enterprise MIB plug-in.
automatic processes that control and
solve problems in a network opera-
tions center, e. g., starting and stopping

Network Operations Center

OpenScape
Fault Management

Clients (mobile/desktop) Internet/Intranet

OpenScape Enterprise OpenScape Enterprise SMB:

Team Applications Voice Platforms OpenScape Business
OpenScape Office

LAN

IP Devices: Gateways and 3rd Party Applications and IP Network,

Phone and Video Endpoints Session Border Controllers Servers Routers and
Switches

OpenScape Fault Management V10 – configuration example

Even hard disk space, CPU-load, etc., of Layer 2 Manager Plug-in Cooperative working
the network components without or
In-depth knowledge of the physical All changes a user makes to a submap
with only insufficient own MIB can be
network topology is essential to setting are immediately visible to all
monitored via System Management in
achieve rapid fault analysis and trou- other users logged on.
OpenScape Fault Management.
bleshooting.
Topology viewer The Layer 2 Manager Plug-in is used to Mobile client
expand the Layer 3-structure of net- The Mobile client provides access to vi-
The network topology in its hierarchi- works – which is determined and dis- tal management information within
cal structure is presented by the topol- played by the IP manager – by an addi- the OpenScape Fault Management. It
ogy viewer in two ways: as maps and tional view from the perspective of the allows access to events and browsing
submaps, and as a navigation tree. network access layer (OSI layer 1-2). to IP nodes of OpenScape Fault Man-
Each node, in other words each object,
agement.
is displayed in the submaps in the form
of a symbol.
Context-sensitive Smartphones with Apple iOS and
The logical connections between the
pop-up menu Android operating systems are sup-
Clicking on a symbol or a submap ported.
objects and interworking points to ex-
ternal systems are also shown with de- opens context-sensitive pop-up
tails of the number of physical connec- menus with contents specifically relat- VMware Monitoring
tions. ing to the respective object, submap or The VMware Monitoring is part of the
access permissions of the user. system management and appears as a
The topology viewer allows the sym-
bols to be placed anywhere in the sub- VMware Performance monitor. The
maps and background images to be se- Zoom selection VMware Performance monitor is
lected. The representation of symbols/net- based on the open-source VMware
works is automatically sized according Virtual Infrastructure (vSphere) Java
Map/submap administration to the relevant window size. as interface for communication with
the vCenter server. In particular, the
A map is a collection of submaps show- By employing the zoom function, users
monitoring solution addresses the fol-
ing the hierarchical structure of an ad- can also adjust the representation in
lowing aspects:
ministered object such as a network. large areas to suit individual require-
ments. • Brief overview of the vCenter inven-
Several maps with a large number of
tory
submaps can exist simultaneously.
Various views can be generated with • Statuses of the host systems
the aid of a network of submaps. A map • Statuses of the virtual machines
defines the appearance of all the views
(submaps) contained.

Personal submaps
Beyond automatically generated maps
and submaps, it is also possible to set
up individual submap hierarchies and
tree structures. A representation of the
network topology optimized for the re-
spective task is therefore guaranteed.

Symbol administration
Each object type is identified by a
unique symbol. As a result, it is possi-
ble to differentiate quickly in the net-
work representation e.g., between net-
works and subnetworks, between net-
work nodes such as systems and
routers, between applications, 3th part
systems, and logical connections and
lines. The appearance of these symbols
can, of course, be individually adapted. Navigation tree and topology viewer
Alarm management Fault management Service Workbench
Service Workbench is an efficient,
Status display Event logging powerful service process management
solution for OpenScape Fault Manage-
The particular status of a network ele- Important system, fault, and alarm
ment. Events can automatically be
ment can be signaled by the color messages, as well as other events from
transferred in tickets of Service Work-
shades of the symbol. Up to six differ- the network, are recorded and stored
bench. In cooperation with the ECE, it
ent states can be displayed for each ob- as an event log even when the user is
is possible to define ticket-specific
ject. not logged on.
workflows that can also access the au-
The status of an object can be trans- tomation functions offered by the ECE.
ferred to the maps above it, so that it is Event Correlation Engine
then also possible to immediately react The Event Correlation Engine exam- Event Gateway
to high-priority alarm messages. This ines the relationships between all
is possible even if the impaired object Event Gateway is an efficient and sim-
events and groups sets of events into a
is not directly indicated as such in the ple tool for connecting OpenScape
new, explicit event.
topology, but by the network symbol. Fault Management with Umbrella
The rules for the event correlation can Management Systems and Service
be created graphically. They permit Tools.
Summation status indication the definition of automatic responses,
With the aid of the overall status dis- e. g. for troubleshooting. Trap Forwarder
play of a network symbol, it is possible Different structured event types are
to tell how many subsystems within Event browser automatically converted into an SNMP
this network have the relevant alarm trap format and are forwarded to one
Logged events are clearly displayed by
status. or more management systems.
the event browser, with their level of
urgency indicated.
Threshold monitoring ARS Ticket Creator
Further information about the object
Collected MIB values that exceed de- which caused the event can be re- Via the ARS Ticket Creator module, the
finable thresholds can generate inter- quested via the pop-up menu. Event Gateway integrates OpenScape
nal events. In this way, excess of CPU Fault Management in the Workflow
Filtering according to event type or ur-
load or up-times, for example, can be Automation Tool Remedy Action Re-
gency provides additional clarity.
reported. quest System.

Application monitoring Distributed fault management The ARS Ticket Creator combines fault
and service/process management
The OSc FM-2-OSc FM gateway allows through the specific automatic cre-
OpenScape Fault Management can
to build a hierarchical, distributed FM ation of Action Request System Tickets
monitor the operation of applications
Manager configuration. Different slave from events.
on servers and workstations in the net-
FM systems, for example systems that
work.
are located in the separate branch of-
fices of a customer, can be connected
Mobile alarm reaction via the OSc FM-2-OSc FM gateway to a
Predefined actions are automatically central Master-FM Manager.
carried out when specific alarms are
received. Even different time zones
can be taken into account.
The following actions are available:
• Send SMS
• Send e-mail notification
• Start any program on the
OpenScape Fault Management
server.

Event Browser
System Management System requirements Devices and clients
System Management makes it possible • optiPoint 400 standard
to specifically monitor critical operat- Supported environment • optiPoint 410/420
ing facilities such as applications, sys- Please check always the latest release • optiPoint 600 office
tems and system resources. notes to verify the support status. • OpenStage/OpenScape DeskPhone IP
System Management is designed as an
• optiPoint WL2
open platform into which customer- Communications servers and
• optiClient 130
specific monitoring functions can be access points
integrated as well.
• OpenScape Voice Applications
Control Center • OpenScape Branch • OpenScape
The Control Center provides a clear • OpenScape SBC Common Management Portal
representation of the overall status of a • HiPath/OpenScape 4000 (direct or • OpenScape UC Applications
customer network, or illustrates the via HiPath 4000 Manager) • OpenScape Media Server
customer configuration at a glance in • AP 1100, AP3xxx, SoftGate • OpenScape Deployment Service
the form of charts and dynamic object
• HiPath 3000 • OpenScape Xpressions
lists.
• OpenScape Office • OpenScape Contact Center
Online Data Export • OpenScape Business • OpenScape Alarm Response
The Online Data Export Module • HiPath HG 3550, RG 8700, RG 8300 • OpenScape Xpert
(ODEM) can be used to export specific • Mediatrix 1400/1600/2400/4400 • OpenScape Accounting
data of the OpenScape Fault Manage-
• Comdasys 1600/2600/3600/4600 • HiPath/OpenScape User Manage-
ment to an external database where it
can be further processed for customer- ment
specific analyses. • HiPath Accounting Management
• HiPath CAP
Report Manager
The Report Manager creates reports
on the events that occurred in
OpenScape Fault Management, i. e.,
status changes of objects and measure-
ment series of monitored system pa- Umbrella Management
rameters. System

Hardware/software
management
OpenScape Service Tools
Fault Management
Trap Forwarder Service
Workbench
Information retrieval/search Events Event Gateway
Ticket Creator Remedy
If the elements in the network deliver Enterprise Network
Action Request
System
the information, queries of the activat-
ed functions or of the hardware, for ex-
ample, can be performed via Harmonized event handling
OpenScape Fault Management.
Supported operating systems
OpenScape FM server OpenScape FM client
Standard PC Standard PC
• Minimum 4 Core CPU • Equivalent to 2 GHz Intel CPU
• Main memory: at least 8 GByte RAM • Main memory:
• Resolution: at least 4 Gbyte RAM
min. 1024 x 768 pixels • Resolution:
• Hard disk: min. 1024 x 768 pixels
free capacity of at least 20 Gbyte for • Hard disk:
the application + 1 MByte for each free capacity of at least 10 Mbyte
administered object
• LAN: TCP/IP
• LAN: TCP/IP
Software requirements
Interfaces
• Microsoft Windows 7 SP1
• SNMP V1, V2c and V3
• Microsoft Windows 8.1
• IP V4 and IP V6
• Microsoft Windows 2012 R2
• http and https
• Microsoft Windows 10
• WMI
• Microsoft Windows Server 2016
• SSH
• Browsers:
• SOAP (VMware via SOAP) Microsoft Internet Explorer 11
Mozilla Firefox 57
Software requirements
• Google Chrome
• Microsoft Windows 2012 R2
• Edge (MSW 8.1, 10 and 2016 only)
• Microsoft Windows 10
• Microsoft Windows 2016
• Suse Linux Enterprise Server 11
• Suse Linux Enterprise Server 12
• Java Runtime System (32/64 bit):
Oracle JRE 1.8 for Windows (64 bit)
• Java Runtime System: Oracle or IBM
JRE 1.8 64 bit for Linux
 Copyright © Unify Software and Solutions GmbH & Co. KG, 11/2017
All rights reserved.
Reference No.: A31002-F30A0-D100-1-7629
The information provided in this document contains merely general descriptions or
Copyright © Unify Software
characteristics and Solutions
of performance GmbH
which & Co.
in case KG, 09/2019
06/2018
of actual use do not always apply as
described or which may change as a result of further development of the products.
All rights reserved.
An obligation to provide
Reference No.: A31002-F30A0-D100-01-7629the
P31002-F30A0-D100-01-7629 respective characteristics shall only exist if expressly
agreed in the terms of contract.
The information provided in this document contains merely general descriptions or
Availability and technical specifications are subject to change without notice.
characteristics of performance which in case of actual use do not always apply as described
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software
or which mayand change
SolutionsasGmbH
a result of further
& Co. development
KG. All other company,of the products.
brand, product and An service
obligation to
names
provide theare trademarks
respective or registered trademarks
characteristics of their
shall only exist respectiveagreed
if expressly holders.in the terms of
contract. Availability and technical specifications are subject to change without notice.

unify.com
Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and
Solutions GmbH & Co. KG. All other company, brand, product and service names are
trademarks or registered trademarks of their respective holders.