EntIT Software LLC

Software
Partner Ready Program Guide for
Service Providers
March 2017
(U.S.)
*Any references to Hewlett Packard Enterprise (“HPE”) shall now mean EntIT
Software LLC.

Program Guide
March, 2017--US
 Program Guide
For EntIT and Service Provider Partner Internal Use Only

Table of contents

1 Introduction .................................................................................... 4
1.1 Software Program Rewards for Service Providers ............................... 5

2 EntIT Software Service Provider Program Structure ......................... 6

3 IT Operations Management and Application Delivery Management

Service Provider Additional Terms .................................................... 11
3.1Product Availability ......................................................................... 12
3.2 Product Licensing Model Pricing ..................................................... 13

4 Big Data Service Provider Additional Terms ................................... 16

4.1 Product Availability ........................................................................ 16
4.2 Product Licensing Model Pricing ..................................................... 16

5 Information Management and Governance Service Provider

Additional Terms ............................................................................... 20
5.1 Product Availability ........................................................................ 20
5.2 Product Licensing Model Pricing ..................................................... 20

6 EntIT Security ArcSight Service Providers ....................................... 24

6.1 Product Availability ........................................................................ 26
6.2 Product Licensing Model Pricing ..................................................... 26

Appendix A – EntIT Security ArcSight Products included in Pay Per

Use Multi-user Model offerings.......................................................... 32

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1 Introduction
EntIT Software LLC (EntIT) recognizes that the Service Provider marketplace is evolving rapidly. Partners are aligning
their respective strategies to expand their business to leverage this new business opportunity.

The EntIT Partner Ready Software Service Provider program gives you access to proven industry-leading software,
with flexible licensing options designed to help you address the different needs of your customers in a rapidly
changing marketplace.

Service Provider Partners: Powered by EntIT Software

In a managed services environment, there are multiple ways to market software and solutions. Depending on your
customer’s business needs, you may need to provide utility and subscription services with incremental billing, or you
may need to build your services offering around longer term license options. In all cases today’s economic scenario
demands that the businesses you serve have flexible options and choices for software and solutions in arrangements
tailored to meet their unique requirements.

Improve your relationships with your customers by becoming a trusted advisor, helping them migrate from capital
expenditures to operational expenditures for their software needs. This can, in turn, help them improve cash flow,
business performance, and ultimately, mutual profitability. Build customer loyalty by providing your own brand of
value-added services powered by EntIT Software and the flexible licensing arrangements available in the EntIT
Partner Ready Software Service Provider Program.

Many of our popular IT Operations Management, Application Delivery Management, Information Management &
Governance, Big Data, and HPE Security products are available in the Service Provider program. Please see full
product selection available in the Product Availability Matrix, or consult your Service Provider sales team.

Your EntIT Partnership drives you forward

The value and importance Hewlett Packard Enterprise places on its partnership with you is paramount. It is our
belief in teamwork that has inspired us to continually improve and bring innovation to the Service Provider Partner
community.

This guide is designed to give EntIT Software Service Provider Partners (“SP Partners”) an overview of how to make
the most of our Service Provider partner program for FY17 (01 November 2016 to 31 October 2017).

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1.1 Software Program Rewards for Service Providers

The EntIT Software Service Provider program is a single framework aligned across all software areas of business,
designed to support and reward our top partners for growing their service provider business with EntIT Software.

The program allows Software Service Providers EntIT Software offerings flexibility, while aligning our software field
sales representatives to collaborate and co-sell with you to grow your footprint.

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2 EntIT Software Service Provider Program Structure

Software Service Provider Partners

Whether you are a global telecommunications provider, a traditional Service Provider, a systems integrator, or a new
market entrant, the Software Service Provider Program can help your business deliver IT-as-a-Service including
IaaS, PaaS and SaaS.
Your services and solution architectures—powered by EntIT Software LLC technologies and services—provide a
powerful, market-leading combination that helps you accelerate growth, capture new markets and accelerate
delivery of new, open and innovative services to your customers

As illustrated above, EntIT Software offers Service Provider Partners multiple paths to address the business needs of your customers. Today, best in
class infrastructure and software are critical to your data center to provide performance, a secure environment and lower operating costs.

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2.1 Software Service Provider Program Tiers

The Software Service Provider Program employs a tier-based structure to meet the needs of a broad range of
Service Provider Partners. Placement in the tiers is based upon annual purchases of EntIT Software to support
hosting and cloud services business and commitment to EntIT Software technology.

Platinum Service Provider Partner

Platinum status is granted to Service Provider Partners that have achieved the highest level of technical
competency and are among our top revenue producing SP Partners. By attaining Platinum level status, these
partners become eligible for Global Service Provider Partner designation.

Gold Service Provider Partner

Gold status is granted to Service Provider Partners that have a strong presence within a single region and have
made significant investments in attaining technical competency in our EntIT Software product portfolio.

Silver Service Provider Partner

Silver status is granted to Service Provider Partners that reach the first level requirements for technical certification
and revenue generation.

Service Provider Business Partner

Business Partner status is the entry level for new qualified Service Providers

Membership segments may vary by EntIT Software Business Unit.

Note: Service Provider Partners must attain Silver level or above to engage with the ArcSight portfolio

2.2 Software Service Provider Partner Benefits

The Software Service Provider Program offers a full range of benefits. All benefits are designed to help our
Service Provider Program Partners sell, market, and deliver participant-branded services based on EntIT
Software products.

EntIT provides sales and marketing tools, technical tools and training programs that will enable SP
Partners to stay abreast of the latest products in the EntIT Software portfolio. Upon execution of an EntIT
Software Managed Services Program Agreement, authorized SP Partners may receive access to the
Partner Ready Portal, and the benefits listed in this guide. Benefit eligibility is based on SP Partner
membership level.

Partner benefits include:

 Collaborative Selling: EntIT Software has aligned its compensation models to encourage our sales
teams to work with and through our Service Providers on jointly developed offerings.

 Partner Ready Portal: The Partner Ready Portal is a dynamic and secure portal for the EntIT Service
Provider community. The portal provides information about EntIT solutions, programs, marketing
opportunities, initiatives, strategies, training, software and more. The content is constantly being updated.
Here, you receive access to the same content that the EntIT sales and technical teams use.

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 EntIT Service Provider logo: At Hewlett Packard Enterprise we recognize our partners for their
contribution to the development of Hewlett Packard Enterprise Software solutions. In order to
communicate your Hewlett Packard Enterprise Software Service Provider status to customers we provide
credentials to leverage from, strengthening trust and relevance. The Hewlett Packard Enterprise brand
embodies innovation and technical expertise, and your Service Provider status lends credence to the
products and services that bear them.

 Training and certification: The EntIT Software partner training program is designed to provide SP
Partners with easy access to a comprehensive set of learning instruments that will facilitate the
acquisition of knowledge required to successfully sell, demonstrate, and implement EntIT solutions.
Training is delivered in a variety of formats including computer-based training, just-in-time learning
sessions, virtual instructor web-based sessions and traditional classroom-based sessions. A
comprehensive training and certification guide, as well as Solution Readiness resources, can be found in
the Training and Certification section of the Partner Ready Portal.

 EntIT Learning Center: EntIT Learning Center provides no-charge 24x7 access to computer-based training
(CBT), web-based training (WBT), webcasts (both live and recorded) as well as links to our partner training
events and commercial training programs. All computer-based and web-based training sessions are
provided at no cost.

 EntIT Certified Professional Program: The EntIT Certified Professional Program prepares you to meet
today’s challenges with the business and technical skills SP Partners need to plan, deploy, maintain, and
support mission-critical IT environments and respond rapidly to changing business needs. Please visit the
EntIT Software Certification Program website for more details on the program, to learn how to get started
and to review current certifications.

 Service Provider Partner Business Manager (SP PBM): Successful alliances require an ongoing
investment of time and energy—they must be managed and leveraged on a regular basis. Based on
program eligibility, EntIT will assign a SP PBM to each SP Partner to work as an advocate within EntIT and
to serve as a central point of contact. If a SP Partner has an assigned SP PBM, EntIT also expects the SP
Partner to provide a reciprocal alliance manager to work as an EntIT advocate and serve as the EntIT
central point of contact.

 Joint business planning: Annual business planning is an important component of a successful

partnership. Your SP PBM can assist in the development of the required annual business plan, and thereby
focusing your investments to maximize revenue potential Planning for the upcoming fiscal year will typically
take place during the EntIT fiscal fourth quarter (August through October).

(Benefits may vary by SW portfolio offering)

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2.3 Partner Ready Software Service Provider Requirements

EntIT Software Service Provider Agreement

In order to be eligible to offer services with EntIT Software products, SP Partner must sign and adhere to all terms
within the EntIT Software Service Provider Agreement as well as all terms within this program guide. Partner will be
assigned a service delivery territory with the EntIT Software Service Provider Agreement.

Data center certification

SP Partner must provide EntIT with documentation verifying that each data center from which services are provided
has industry-standard certifications (e.g. ISO1, ADC, Uptime Institute).

Quarterly business review:

Measurement of the SP Partner’s success is one key to ensuring fulfillment of the SP Partner’s annual business
objectives. In addition to working closely with each SP Partner throughout year, the SP PBM will hold a quarterly
business review. The review will assess progress against the SP Partner’s business plan and will allow the SP Partner
to make necessary adjustments.

(Benefits and requirements may vary by SW portfolio offering)

Software Service Provider Benefits and Requirements Summary:

Business Silver Gold Platinum

Requirements Partner Partner Partner Partner

SW revenue threshold * - $100K $500K $4M

Technical certifications** - 2 4 8
Benefits

Collaborative Selling    
Partner Ready Portal
   
onboarding
EntIT SP (or MSSP) logo    
Access to EntIT Learning Center    
Dedicated PBM -   
Joint business planning -  
Discretionary
Planned MDF -  
Strategic discount eligibility - -  
Global SP authorization eligibility - - - 
Service Provider Advisory Board - - - 
Executive Sponsor - - - 
Collaborative Selling    
* Must comply with $25K opportunity level license model commitment
** Must hold a minimum of 1 certification in the product portfolio applicable to the engagement opportunity
(Service Provider Partners must attain Silver level or above to engage with the SaaS & ArcSight portfolios)

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Certification Ramp up period

New Service Provider Partners have six (6) months from the date of admission to the SP Program to meet the
technical certification requirements.

The EntIT certification program provides accreditation to an individual and not to a company.

In the event that an individual employed by a certified Service Provider Partner leaves the Partner entity, the SP
Partner must provide for another accredited individual within six (6) months to meet their certification requirements.

2.4 Partner Ready Software Service Provider Licensing

Models
EntIT Software Service Provider models offer the ultimate in flexibility
 Access to competitive Service Provider Pricing
 Pay-Per-Use models across many products
 Subscription Single-Use Term and Multi-Use Term models across many products

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Dedicated Perpetual

 Perpetual licenses offered to a SP for a single, dedicated, named end user (must be disclosed)
 No ELAs allowed
 License transfer to end user possible, but end user must pay support for at least 1 year after transfer

Subscription

Single User

 Single, named customer only (must be disclosed)

 Contract duration can be 1 year or 3 years
 SP has to commit to a certain level of usage for each product in the contract (minimum annual
commitment per contract of $25K); commitment amount billed annually upfront, overage (on top of
commit) billed quarterly in arrears, based on usage report sent by SP

Multi-User

 Pool of reusable licenses, usable for more than one end customer; licenses are not customer specific,
but usage must be disclosed for each end user
 Contract duration can be 1 year or 3 years
 Upfront commitment needed for each product (min. annual commitment per contract of $25K);
commitment billed annually upfront, overage (on top of commit) billed quarterly in arrears, based on
usage report sent by SP

Pay-Per-Use

 Pay-as-you-go model with no upfront commitments (overall annual spend should be at least $25K)
 Not specific to a customer
 Pricing, license entitlement, and contract terms valid for 1 year; spend billed quarterly in arrears, based
on usage report sent by SP Note:

Note: Not all of the above models are available in every Software portfolio. Please consult relevant SW portfolio
sections in this guide for product availability.

3 IT Operations Management and Application Delivery

Management Service Provider Additional Terms

EntIT IT Operations Management (ITOM) solutions enable customers to transform their traditional IT environment
into a digital enterprise with automation, orchestration and ultimately, transformation solutions. These solutions help IT
organizations automate tasks to drive efficiency across the virtualized data center, orchestrate processes with speed
and agility to evolve to a “cloud inspired” IT service model, and transform the support & delivery of services to
modernize the customer experience, leveraging the full power of the hybrid cloud.

EntIT Application Delivery Management (ADM) is a set of integrated software solutions and supportive professional
and enterprise services, used by over 8,000 customers today that enable IT and line of business teams to deliver
applications with confidence, faster than ever before. ADM covers the disciplines of:

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 Application Lifecycle Management and Agile project management providing the visibility and
predictability needed to enable application development and testing teams to build, test and deliver
their applications quickly with high quality,
 A rich and integrated set of manual and automated testing solutions that cover all aspects of quality—
web, mobile, packaged apps functionality and performance.
 Integrated solutions for service and network virtualization designed to enable development and testing
to deliver faster even when resources are constrained.

3.1Product Availability

Not all products are available in all licensing models. Please check with your SP Partner Business Manager for
product availability.

Application Delivery Management Service Provider Solutions

• Unified Functional Testing • LoadRunner • Performance Center

• ALM • Agile Manager • Service Virtualization
• Quality Center Enterprise • Network Virtualization • Mobile Center
• PPM • Diagnostics • BPM/RUM
• •

IT Operations Management Service Provider Solutions

• NNMi • Asset Manager • IT Business Analytics

• Operations Manager • Software Asset Manager • Codar
• Server Automation • Connect It • Propel
• Operations Orchestration • Universal Discovery • Storage Ops Mgmt.
• Cloud Service Automation • Operations Bridge Reporter • Cloud Optimizer
• Universal CMDB • SiteScope • Cloud Orchestration
• Service Manager • Operations Bridge • DC Automation Suite
• IT Service Manager • Network Automation • Database &
Automation • IT Operations Compliance(ITOC) Middleware
• Operations Analytics Automation
•

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3.2 Product Licensing Model Pricing

ITOM & ADM SP Pricing Policies

The following section provides pricing guidelines for each of the three licensing models supported by the SP Program.
Partners must contact their EntIT Service Provider Partner Business Manager to determine EntIT Software product
eligibility.

 Dedicated Perpetual

Licensing: Perpetual license grants available with prior approval to a Service Provider for a single, dedicated,
named end user (must be disclosed). No ELAs allowed. License transfer to end user possible, but end user must
pay support for at least 1 year after transfer. Transfer must follow EntIT SW Software License Transfer (SLT)
policy.

Pricing: Pricing for EntIT Software dedicated perpetual licensing model is the country published list price for the
perpetual software license and support. Software and EntIT Support must be purchased in the same [location]
where the primary components will be installed. License and first year support fees for EntIT Software products
are billed in full in advance. How to request a quote: Please contact your assigned EntIT SW Service Provider
Partner Business Manager.

Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by Partner for the purpose of running or supporting Partner’s own
internal business operations or functions. Internal Use does not include using the Eligible Products for Service
Provider Services or outsourcing Services. No Internal Use shall directly generate revenue for the Partner, and
the Partner understands that no hosting or service bureau-type rights are granted with respect to Internal Use.

Allocation: Licenses purchased for one Named End User may not be allocated to service a different Named End
User.

Transfer. Upon the expiration of the services term for a Named End User, SP Partner may be entitled to transfer
the Term License to the Named End User. Transfer must follow EntIT SW Software License Transfer (SLT)
policy. SP Partner may not re-use perpetual licenses.

 Subscription Based Term

Single-user Term Licensing: License grant is for a single, named customer only (must be disclosed). Contract
duration options include 1 year or 3 years term only. SP has to commit to a level of usage for each product in the
contract (minimum annual commitment per contract of $25K); commitment amount is billed annually upfront. Any
overage (on top of commit) is billed in arrears.

EntIT Software purchased under the subscription term licensing model are “non-renewable” and at the end of
their usage term terminate. SP Partners must request a quote and place a new order if they wish to continue to
use the products to provide Managed or Outsourced services to their end user.

Pricing: Pricing for multi-user term licenses are determined by the EntIT SW Service Provider Global Price List.
Please contact your EntIT SW Service Provider Partner Business Manager.

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Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible Products
for Service Provider Services or outsourcing Services. No Internal Use shall directly generate revenue for SP
Partner, and SP Partner understands that no hosting or service bureau-type rights are granted with respect to
Internal Use.

Allocation: Licenses purchased for one Named End User may not be allocated to service a different Named End
User.

Transfer: Upon the expiration of an existing Term License for a Named End User, SP Partner is not entitled to
transfer the Term License to the Named End User. Instead, SP Partner must place a new order for another Term
License and Support in order to continue providing Service Provider Services to the Named End User.

Multi-user Term Licensing: Pricing for multi-user term licenses are determined by the EntIT SW Service
Provider Global Price List. This model provides a pool of reusable licenses, usable for more than one end
customer; licenses are not customer specific, but customer usage must be disclosed. Contract duration options
include 1 year or 3 years term only. An upfront commitment is needed for each product (min. annual commitment
per contract of $25K); commitment billed annually upfront. Any overage (on top of commit) billed in arrears.

EntIT Software purchased under the subscription term licensing model are “non-renewable” and at the end of
their usage term terminate. SP Partners must request a quote and place a new order if they wish to continue to
use the products to provide Managed or Outsourced services to their end user.

Pricing: Pricing for multi-user term licenses are determined by the EntIT SW Service Provider Global Price List.
Please contact your EntIT SW Service Provider Partner Business Manager.

Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible Products
for Service Provider Services or outsourcing Services. No Internal Use shall directly generate revenue for SP
Partner, and SP Partner understands that no hosting or service bureau-type rights are granted with respect to
Internal Use.

Allocation: Term Licenses under this model may be allocated between existing end users during the license
term.

Transfer: Upon the expiration of an existing Term License for a Named End User, SP Partner is not entitled to
transfer the Term License to the Named End User. Instead, SP Partner must place a new order for another Term
License and Support in order to continue providing Service Provider Services to the Named End User.

Reporting Requirements: SP Partner shall provide to EntIT a monthly written report of EntIT branded software
licenses purchased during the prior month no later than ten (10) business days after the end of each month.
EntIT will make available to SP Partner a form for the monthly reports.

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 Pay-Per-Use

Pay-Per-Use: Pricing for pay-per-use licenses are determined by the EntIT SW Service Provider Global Price
List. Pay-as-you-go model with no upfront commitments (overall annual spend should be at least $25K). Pricing,
license entitlement, and contract terms valid for 1 year; spend billed quarterly in arrears.

EntIT Software purchased under the pay-per-use licensing model are “non-renewable” and at the end of their
usage term terminate. SP Partners must request a quote and place a new order if they wish to continue to use
the products to provide Managed or Outsourced services to their end user.

Pricing: Pricing for pay-per-use licenses are determined by the EntIT SW Service Provider Global Price List.
Please contact your EntIT SW Service Provider Partner Business Manager.

Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible Products
for Service Provider Services or outsourcing Services. No Internal Use shall directly generate revenue for SP
Partner, and SP Partner understands that no hosting or service bureau-type rights are granted with respect to
Internal Use.

Allocation. Term Licenses purchased for one Named End User may not be allocated to service a different
Named End User

Transfer. Upon the expiration of an existing Term License for a Named End User, SP Partner is not entitled to
transfer the Term License to the Named End User. Instead, SP Partner must place a new order for another Term
License and Support in order to continue providing Service Provider Services to the Named End User.

Reporting Requirements: SP Partner shall provide to EntIT a monthly written report and a purchase order no
later than ten (10) business days after the end of each month, which will state for that month the total number of
PPU Licenses and the Unit of Measure Activated or used and copies made per Eligible Product (the “Report”),
and identify the end user including at a minimum state (If U. S. A.), and country. In the Report, SP Partner shall
also include the identity and location of each Named End User for which a PPU License for Named End User Use
was Activated or used. EntIT will make available to SP Partner a form for the Report.

Invoices: While any PPU Licenses are in effect, EntIT will invoice SP Partner for License Usage on a quarterly
basis against SP Partner’s purchase order. EntIT will use the information obtained from the monthly reports to
produce each invoice. SP Partner will pay the License Usage fees set forth in each invoice in accordance with the
payment terms of the Agreement. If EntIT does not receive each Report as and when required, then in addition to
its other rights and remedies, EntIT may terminate this Agreement for cause in accordance with the Agreement.

 Integrated solutions for service and network virtualization designed to enable development and testing
to deliver faster even when resources are constrained.

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4 Big Data Service Provider Additional Terms

Our customers today are struggling to find a way to derive business value from constantly expanding Big Data. Legacy
data warehousing and analytics platforms don't deliver the speed and scale necessary in today's Big Data world.

VERTICA is a powerful real-time analytics database platform that is built for Big Data. It provides the speed and scale
necessary to find the insights hidden in massive amounts of data. It consists of a vast parallel database and a
formidable, extensible analytics framework that is optimized for the real-time analysis of data scaling. Simply put, with
this effective structure no other platform in the market today is able to deliver the superior analytic performance of
Vertica.

With Vertica, our customers can now load and transform data from a variety of sources; perform rich statistical
analytics; and visualize the results using industry-standard tools. This allows them to more easily analyze their
mission-critical data; enjoy real-time results; and most importantly, make better, more profitable business decisions.

4.1 Product Availability

Not all products are available in all licensing models. Please check with your SP Partner Business Manager for
product availability.

Big Data Service Provider Solutions

• Vertica

4.2 Product Licensing Model Pricing

Big Data SP Pricing Policies

The following section provides pricing guidelines for each of the three licensing models supported by the SP Program.
Partners must contact their EntIT Service Provider Partner Business Manager to determine EntIT Software product
eligibility.

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 Dedicated Perpetual

Licensing: Perpetual license grants available with prior approval to a Service Provider for a single, dedicated,
named end user (must be disclosed). No ELAs allowed. License transfer to end user possible, but end user must
pay support for at least 1 year after transfer. Transfer must follow EntIT SW Software License Transfer (SLT)
policy.

Pricing: Pricing for EntIT Software dedicated perpetual licensing model is the country published list price for the
perpetual software license and support. Software and EntIT Support must be purchased in the same [location]
where the primary components will be installed. License and first year support fees for EntIT Software products
are billed in full in advance. How to request a quote: Please contact your assigned EntIT SW Service Provider
Partner Business Manager.

Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible Products
for Service Provider Services or outsourcing Services. No Internal Use shall directly generate revenue for SP
Partner, and SP Partner understands that no hosting or service bureau-type rights are granted with respect to
Internal Use.

Allocation: Licenses purchased for one Named End User may not be allocated to service a different Named End
User.

Transfer. Upon the expiration of the services term for a Named End User, SP Partner may be entitled to transfer
the Term License to the Named End User. Transfer must follow EntIT SW Software License Transfer (SLT)
policy. SP Partner may not re-use perpetual licenses.

 Subscription Based Term

Single-user Term Licensing: License grant is for a single, named customer only (must be disclosed). Contract
duration options include 1 year or 3 years term only. SP has to commit to a level of usage for each product in the
contract (minimum annual commitment per contract of $25K); commitment amount is billed annually upfront. Any
overage (on top of commit) is billed in arrears.

EntIT Software purchased under the subscription term licensing model are “non-renewable” and at the end
of their usage term terminate. SP Partners must request a quote and place a new order if they wish to
continue to use the products to provide Managed or Outsourced services to their end user.

Pricing: Pricing for multi-user term licenses are determined by the EntIT SW Service Provider Global Price
List. Please contact your EntIT SW Service Provider Partner Business Manager.

Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible
Products for Service Provider Services or outsourcing Services. No Internal Use shall directly generate
revenue for SP Partner, and SP Partner understands that no hosting or service bureau-type rights are
granted with respect to Internal Use.

Allocation: Licenses purchased for one Named End User may not be allocated to service a different Named
End User.

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Transfer: Upon the expiration of an existing Term License for a Named End User, SP Partner is not entitled
to transfer the Term License to the Named End User. Instead, SP Partner must place a new order for
another Term License and Support in order to continue providing Service Provider Services to the Named
End User.

Multi-user Term Licensing: Pricing for multi-user term licenses are determined by the EntIT SW Service
Provider Global Price List. This model provides a pool of reusable licenses, usable for more than one end
customer; licenses are not customer specific, but customer usage must be disclosed. Contract duration options
include 1 year or 3 years term only. An upfront commitment is needed for each product (min. annual commitment
per contract of $25K); commitment billed annually upfront. Any overage (on top of commit) billed in arrears.

EntIT Software purchased under the subscription term licensing model are “non-renewable” and at the end
of their usage term terminate. SP Partners must request a quote and place a new order if they wish to
continue to use the products to provide Managed or Outsourced services to their end user.

Pricing: Pricing for multi-user term licenses are determined by the EntIT SW Service Provider Global Price
List. Please contact your EntIT SW Service Provider Partner Business Manager.

Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible
Products for Service Provider Services or outsourcing Services. No Internal Use shall directly generate
revenue for SP Partner, and SP Partner understands that no hosting or service bureau-type rights are
granted with respect to Internal Use.

Allocation: Term Licenses under this model may be allocated between existing end users during the license
term.

Transfer: Upon the expiration of an existing Term License for a Named End User, SP Partner is not entitled
to transfer the Term License to the Named End User. Instead, SP Partner must place a new order for
another Term License and Support in order to continue providing Service Provider Services to the Named
End User.

Reporting Requirements: SP Partner shall provide to EntIT a monthly written report of EntIT branded
software licenses purchased during the prior month no later than ten (10) business days after the end of
each month. EntIT will make available to SP Partner a form for the monthly reports.

 Pay-Per-Use

Pay-Per-Use: Pricing for pay-per-use licenses are determined by the EntIT SW Service Provider Global Price
List. Pay-as-you-go model with no upfront commitments (overall annual spend should be at least $25K). Pricing,
license entitlement, and contract terms valid for 1 year; spend billed quarterly in arrears.

EntIT Software purchased under the pay-per-use licensing model are “non-renewable” and at the end of
their usage term terminate. SP Partners must request a quote and place a new order if they wish to continue
to use the products to provide Managed or Outsourced services to their end user.

Pricing: Pricing for pay-per-use licenses are determined by the EntIT SW Service Provider Global Price
List. Please contact your EntIT SW Service Provider Partner Business Manager.

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Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible
Products for Service Provider Services or outsourcing Services. No Internal Use shall directly generate
revenue for SP Partner, and SP Partner understands that no hosting or service bureau-type rights are
granted with respect to Internal Use.

Allocation. Term Licenses purchased for one Named End User may not be allocated to service a different
Named End User

Transfer. Upon the expiration of an existing Term License for a Named End User, SP Partner is not entitled
to transfer the Term License to the Named End User. Instead, SP Partner must place a new order for
another Term License and Support in order to continue providing Service Provider Services to the Named
End User.

Reporting Requirements: SP Partner shall provide to EntIT a monthly written report and a purchase order
no later than ten (10) business days after the end of each month, which will state for that month the total
number of PPU Licenses and the Unit of Measure Activated or used and copies made per Eligible Product
(the “Report”), and identify the end user including at a minimum state (If U. S. A.), and country. In the
Report, SP Partner shall also include the identity and location of each Named End User for which a PPU
License for Named End User Use was Activated or used. EntIT will make available to SP Partner a form for
the Report.

Invoices: While any PPU Licenses are in effect, EntIT will invoice SP Partner for License Usage on a
quarterly basis against SP Partner’s purchase order. EntIT will use the information obtained from the
monthly reports to produce each invoice. SP Partner will pay the License Usage fees set forth in each
invoice in accordance with the payment terms of the Agreement. If EntIT does not receive each Report as
and when required, then in addition to its other rights and remedies, EntIT may terminate this Agreement for
cause in accordance with the Agreement.

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5 Information Management and Governance Service

Provider Additional Terms

Information Management solutions deliver backup and recovery, accessibility, and archiving of information from the
core to the edge, across physical, virtual and cloud infrastructures. By leveraging an intelligent and adaptive approach,
you can reduce the risks of loss and misuse, and leverage it for operational insight and value.

From protecting mission critical applications, standardizing remote site backup and retiring legacy application data, to
improving mobile workforce productivity with policy-based file sync and share, EntIT manages information throughout
the data protection and retention lifecycle

5.1 Product Availability

IM&G Service Provider Solutions

Not all products are available in all licensing models. Please check with your SP Partner Business Manager for
product availability.

• VM Explorer
• Data Protector
• Document and Records Management (select SKUs,
only available in Multi-user 3 Year and PPU Models.)

5.2 Product Licensing Model Pricing

Information Management and Governance SP Pricing Policies

The following section provides pricing guidelines for each of the three licensing models supported by the SP Program.
Partners must contact their EntIT Service Provider Partner Business Manager to determine EntIT Software product
eligibility.

 Dedicated Perpetual

Licensing: Perpetual license grants available with prior approval to a Service Provider for a single,
dedicated, named end user (must be disclosed). No ELAs allowed. License transfer to end user possible,
but end user must pay support for at least 1 year after transfer. Transfer must follow EntIT SW Software
License Transfer (SLT) policy.

Pricing: Pricing for EntIT Software dedicated perpetual licensing model is the country published list price
for the perpetual software license and support. Software and EntIT Support must be purchased in the same
[location] where the primary components will be installed. License and first year support fees for EntIT

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Software products are billed in full in advance. How to request a quote: Please contact your assigned
EntIT SW Service Provider Partner Business Manager.

Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible
Products for Service Provider Services or outsourcing Services. No Internal Use shall directly generate
revenue for SP Partner, and SP Partner understands that no hosting or service bureau-type rights are
granted with respect to Internal Use.

Allocation: Licenses purchased for one Named End User may not be allocated to service a different Named
End User.

Transfer. Upon the expiration of the services term for a Named End User, SP Partner may be entitled to
transfer the Term License to the Named End User. Transfer must follow EntIT SW Software License
Transfer (SLT) policy. SP Partner may not re-use perpetual licenses.

 Subscription Based Term

Single-user Term Licensing: License grant is for a single, named customer only (must be disclosed). Contract
duration options include 1 year or 3 years term only. SP has to commit to a level of usage for each product in the
contract (minimum annual commitment per contract of $25K); commitment amount is billed annually upfront. Any
overage (on top of commit) is billed in arrears.

NOTE: Document and Records Management is NOT available in the Single-user Term SP licensing
model.

EntIT Software purchased under the subscription term licensing model are “non-renewable” and at the end
of their usage term terminate. SP Partners must request a quote and place a new order if they wish to
continue to use the products to provide Managed or Outsourced services to their end user.

Pricing: Pricing for multi-user term licenses are determined by the EntIT SW Service Provider Global Price
List. Please contact your EntIT SW Service Provider Partner Business Manager.

Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible
Products for Service Provider Services or outsourcing Services. No Internal Use shall directly generate
revenue for SP Partner, and SP Partner understands that no hosting or service bureau-type rights are
granted with respect to Internal Use.

Allocation: Licenses purchased for one Named End User may not be allocated to service a different Named
End User.

Transfer: Upon the expiration of an existing Term License for a Named End User, SP Partner is not entitled
to transfer the Term License to the Named End User. Instead, SP Partner must place a new order for
another Term License and Support in order to continue providing Service Provider Services to the Named
End User.

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Multi-user Term Licensing: Pricing for multi-user term licenses are determined by the EntIT SW Service
Provider Global Price List. This model provides a pool of reusable licenses, usable for more than one end
customer; licenses are not customer specific, but customer usage must be disclosed. Contract duration options
include 1 year or 3 years term only. An upfront commitment is needed for each product (min. annual commitment
per contract of $25K); commitment billed annually upfront. Any overage (on top of commit) billed in arrears.

EntIT Software purchased under the subscription term licensing model are “non-renewable” and at the end
of their usage term terminate. SP Partners must request a quote and place a new order if they wish to
continue to use the products to provide Managed or Outsourced services to their end user.

NOTE: Document and Records Management is NOT available in the 1 Year Multi-user Term SP
licensing model = 3 Year Term only.

Pricing: Pricing for multi-user term licenses are determined by the EntIT SW Service Provider Global Price
List. Please contact your EntIT SW Service Provider Partner Business Manager.

Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible
Products for Service Provider Services or outsourcing Services. No Internal Use shall directly generate
revenue for SP Partner, and SP Partner understands that no hosting or service bureau-type rights are
granted with respect to Internal Use.

Allocation: Term Licenses under this model may be allocated between existing end users during the license
term.

Transfer: Upon the expiration of an existing Term License for a Named End User, SP Partner is not entitled
to transfer the Term License to the Named End User. Instead, SP Partner must place a new order for
another Term License and Support in order to continue providing Service Provider Services to the Named
End User.

Reporting Requirements: SP Partner shall provide to EntIT a monthly written report of EntIT branded
software licenses purchased during the prior month no later than ten (10) business days after the end of
each month. EntIT will make available to SP Partner a form for the monthly reports.

 Pay-Per-Use

Pay-Per-Use: Pricing for pay-per-use licenses are determined by the EntIT SW Service Provider Global Price List.
Pay-as-you-go model with no upfront commitments (overall annual spend should be at least $25K). Pricing,
license entitlement, and contract terms valid for 1 year; spend billed quarterly in arrears.

EntIT Software purchased under the pay-per-use licensing model are “non-renewable” and at the end of
their usage term terminate. SP Partners must request a quote and place a new order if they wish to continue
to use the products to provide Managed or Outsourced services to their end user.

Pricing: Pricing for pay-per-use licenses are determined by the EntIT SW Service Provider Global Price
List. Please contact your EntIT SW Service Provider Partner Business Manager.

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Internal Use: No Internal Use is allowed with Service Provider Licenses. Internal Use means installation,
access and use of the EntIT Eligible Products by SP Partner for the purpose of running or supporting SP
Partner’s own internal business operations or functions. Internal Use does not include using the Eligible
Products for Service Provider Services or outsourcing Services. No Internal Use shall directly generate
revenue for SP Partner, and SP Partner understands that no hosting or service bureau-type rights are
granted with respect to Internal Use.

Allocation. Term Licenses purchased for one Named End User may not be allocated to service a different
Named End User

Transfer. Upon the expiration of an existing Term License for a Named End User, SP Partner is not entitled
to transfer the Term License to the Named End User. Instead, SP Partner must place a new order for
another Term License and Support in order to continue providing Service Provider Services to the Named
End User.

Reporting Requirements: SP Partner shall provide to EntIT a monthly written report and a purchase order
no later than ten (10) business days after the end of each month, which will state for that month the total
number of PPU Licenses and the Unit of Measure Activated or used and copies made per Eligible Product
(the “Report”), and identify the end user including at a minimum state (If U. S. A.), and country. In the
Report, SP Partner shall also include the identity and location of each Named End User for which a PPU
License for Named End User Use was Activated or used. EntIT will make available to SP Partner a form for
the Report.

Invoices: While any PPU Licenses are in effect, EntIT will invoice SP Partner for License Usage on a
quarterly basis against SP Partner’s purchase order. EntIT will use the information obtained from the
monthly reports to produce each invoice. SP Partner will pay the License Usage fees set forth in each
invoice in accordance with the payment terms of the Agreement. If EntIT does not receive each Report as
and when required, then in addition to its other rights and remedies, EntIT may terminate this Agreement for
cause in accordance with the Agreement.

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6 EntIT Security ArcSight Service Providers

EntIT ArcSight is the leading provider of security and compliance management solutions that are used by corporations and
government agencies worldwide to protect their online assets from cyber threat and risk. EntIT ArcSight products helps SPs
monitor and manage their end user’s business by providing a comprehensive visibility into activity across their IT
infrastructure. EntIT offers the industry's leading SIEM and Threat Intelligence products for collecting, analyzing and
assessing security and risk event information.

Program Structure:

End User Registration: The SP Partner agrees to register end users within 10 days of executing managed
security services contract with such End Customer by completing and submitting Appendix B below. The
registration shall include the estimated consumption in EPS/day & GB/day and the term of the contract signed
with the end user. The registration template is attached below. EntIT reserves the right to change the
registration process and will provide due notice before the change.

End User Onboarding: EntIT provides 90 days as the onboarding period for any new end users. SP Partner
agrees to onboard any and all registered end users onto the EntIT Security Software Platform within 90 days
of the registering. SP Partner will inform EntIT if there is a delay in the onboarding process that would extend
beyond the stipulated period.

Annual Assessments: EntIT will perform annual assessments of the consumption in EPS/day and GB/day.
During the assessment if the SP Partner is found to have fallen short by more than 15% of the consumption
estimate per reported end-user during End User Registration, EntIT reserves the right to charge 20% of the
difference between estimates and actuals reported for each end-user. EntIT will communicate and include the
fees in the following quarterly invoice for the usage royalties.

End User Termination: SP Partner agrees to notify EntIT within 5 business days if the end user contract
is terminated before SP Partner begins servicing the end user.

NOTE: SP Partners must be Silver level or above to engage with the ArcSight Service Provider portfolio

Any SP Partner wishing to order EntIT ArcSight products for use in their SOC must meet the following business
requirements specifically for their MSSP business:

ISO Certified Data Center •

24x7 Security Operations Center (SOC) •
Certified SOC Analysts and Administrators •
End user Support •
Service Level Agreements (SLA) •
Managed Security Services Portfolio •

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Technical Certification

SP Participants purchasing EntIT ArcSight products are required to be technically certified on EntIT ArcSight ESM and
ArcSight Data Platform products.

Training and Certification for EntIT ArcSight Products

Training and certification for EntIT ArcSight products is through EntIT Software Education Services. The training consists
of role-based curriculum to ensure that SP Partner’s SOC team has the right skills and knowledge to maximize SP
Partner’s investment in EntIT ArcSight product solutions. ArcSight training is delivered in multiple ways, such as
classroom, virtual classroom, online and self-paced software, depending on the course. Certification testing is done at a
testing center designated by EntIT. Visit EntIT Software Education site for more info.

Data Center Certification

SP Partner must provide EntIT with documentation verifying that each SOC or datacenter from which MSS are provided
using EntIT ArcSight products has at least one current industry-standard certification (e.g. ISO, ADC, Uptime Institute).

Authorized Selling Areas

There are two levels of participation in the SP Program: Global SP Partner and Regional SP Partner. The table below
describes the SP Partner’s authorized selling areas, procurement and installation locations, and rules when ordering EntIT
ArcSight products.

Program Element Regional Global

Authorized Selling Country Specific – In the country Worldwide – In any country
Area (Sales (or countries) where the SP where the SP Partner has end
Territory) Partner contracts and installs base users to whom they intend to
EntIT ArcSight products in its deliver MSS
SOC*
Authorized Country Specific – In the Worldwide – In any country
Managed Services Authorized Selling Area where the where the SP Partner has end
Delivery Locations SP Partner has end users and users to whom they intend to
offers MSS** deliver MSS
Authorized Country Specific – In the country Country Specific – In the
Procurement & (or countries) where the SP country where the SP Partner
Installation Partner installs EntIT ArcSight installs EntIT ArcSight
Locations products in its SOC products in its SOC
Authorization Level Regional SP Partner Global SP Partner
Support contract 24 x 7 contract required for 24 x 7 contract required for
EntIT ArcSight products EntIT ArcSight products

*Territory may be expanded to include additional countries in region based upon written approval from EntIT.
**SP Partner may use EntIT ArcSight SIEM products deployed in their Pay Per Use Multi-user Model SOC to deliver
MSS to end users within the Authorized Selling Area for devices installed at end user facilities outside the Authorized
Selling Area

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6.1 Product Availability

Not all EntIT ArcSight products are available to SP Partners under all SP Models. For the most current and complete
information on eligible EntIT ArcSight products, please refer to the Product Availability Matrix. The Product Availability
Matrix is subject to change without notice.

The following is a summary of EntIT ArcSight product groups currently available to MSSPs under the EntIT SP Program:

 EntIT ArcSight Enterprise Security Manager (ESM) products – ArcSight ESM is the brain of the ArcSight SIEM
platform. It analyzes and correlates every event that occurs across the multiple organizations to deliver accurate
prioritization of security risks and compliance violations. The powerful correlation engine of ArcSight ESM sifts
through millions of log records to find the critical incidents that matter. These incidents are then presented through
real-time dashboards, notifications or reports to the security administrator.

 EntIT ArcSight Data Platform (ADP) products - ArcSight Data Platform includes Logger, which is the universal
log management solution that unifies searching, reporting, alerting and analysis across any type of enterprise log
data, making it unique in its ability to collect, analyze and store massive amounts of data generated by modern
networks. It supports multiple deployment options and can be deployed as an appliance and as software. Logger
products can be deployed at SP Partner’s SOC or datacenter as well as at the SP Partner’s end-user’s premises.
The ArcSight Data Platform also include unlimited ArcSight Management Centers and Connectors.

6.2 Product Licensing Model Pricing

The EntIT SP Program offers the following Program Model options for eligible ENTIT
ArcSight products (SP Models):

 Pay Per Use Multi-user Model – This SP Model is designed for SP Partners who require a leveraged and
repeatable solution deployed in their SOC to support multiple end users through a single technology configuration.
It offers perpetual licenses for specific EntIT ArcSight products in a usage-based price model enabling SP
Partners to provide services to multiple end users.

 Dedicated Perpetual Model – This SP Model offers perpetual licenses and pricing for SP Partners to provide
services to a single dedicated Named end-user. Licenses cannot be transferred to another end user after the
Named End User’s service contract with SP Partner terminates. See Appendix A for EntIT ArcSight Dedicated
Perpetual Model Structure and Terms.

Note: Annual 24x7 EntIT Support and Content Update Subscription are required for all EntIT ArcSight licenses purchased
by SP Partner. Not all EntIT ArcSight products are available under each SP license model. For the most current and
complete information on EntIT ArcSight products, please refer to the Product Availability Matrix.

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Pricing and Discount Policies

 Pricing Policies for EntIT ArcSight Products

The following section provides an overview of pricing policies for EntIT ArcSight products for the current SP
Models in the SP Program.

Pay Per Use Multi-user Model – Pricing for EntIT ArcSight products eligible for the Multi-user SP Model
consists of fees for EntIT ArcSight products and fees for Daily Software Usage.

One-time purchases. EntIT grants Licensee a nonexclusive, non-transferable, Term License (the
“License”) to use, execute, store, and display the object code version of the EntIT Security Platform and
the EntIT ArcSight Products (“Products”) for EntIT ArcSight Pay Per Use Multi-user Model Use limited to
SP Partner Site in accordance with the terms of the Agreement, the terms of this Program Guide and the
then current Additional License Restrictions.

A one-time onboarding fee of USD $25,000 will grant entry into this program. At time of contract execution,
USD $25,000 will be converted to local currency if applicable for the purposes of billing. The onboarding
bundle includes the following:
 1 ESM license (which includes three instances: Production, Non-Production, and High-
Availability),
 2 ADP licenses (25 GB capacity for each instance),
 24x7 Support with Content,
 40 hours of SIOC (“Security Intelligence and Operations Consulting”) Services, and
 10 Training Units to be used towards EntIT Security Education courses.

SIOC hours and Education Training Units must be utilized within 12 months of purchase date.

 Supplemental information, including Terms and Conditions, for SIOC Services are found at this
website: http://link.osp.hpe.com/u/1v94
 Supplemental information, including Terms and Conditions, for Education Training Units are found
at this website: http://h20546.www2.hpe.com/Main/us/documents/TsAndCs.cfm

EntIT ArcSight Product Fees – Pricing for eligible EntIT ArcSight products to be used in the Pay Per Use Multi-
user SP model is listed below and available for purchase to all Partners in the ArcSight SP Program Pay Per
Use Multi-user Model. Any requirement of additional licensing will require the approval of the EntIT Security
ArcSight MSSP Program Manager. Please see Appendix C for complete list of features included in the following
product offerings.

Eligible EntIT ArcSight Included Price (USD)

Product
EntIT ArcSight MSSP Pay-Per-Use 1 ESM Instance (10,000 EPS/day Capacity), $25,000.00
Entry Platform Suite 2 ADP Instances (25 GB/day Capacity each),
3-YR 24x7 Support with Content,
40-hours of Security Intelligence & Operations
Consulting Services, and
10 Training Unit Credits

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EntIT ArcSight MSSP Pay-Per-Use 1 ESM Instance (10,000 EPS/day Capacity), $5,000.00
ESM Additional Instance 3-YR 24x7 Support with Content

EntIT ArcSight MSSP Pay-Per-Use 1 ADP Instance (25 GB/day Capacity), $500.00
ADP Additional Instance 3-YR 24x7 Support

EntIT ArcSight MSSP Pay-Per-Use ADP Additional Capacity to an existing ADP Instance $250.00
ADP Additional Capacity (25 GB/day Capacity),
3-YR 24x7 Support
EntIT ArcSight MSSP Pay-Per-Use EntIT ArcSight Managed Security Service Provider $500.00
Threat Central Activation Fee SaaS Pay Per Use Threat Central Software as a Service
Activation Fee

*Note: SIOC Services and Training Units must be utilized within 12 months of purchase.

Transfer. Upon expiration or termination of SP Partner’s Service Providers Services engagement with the
client, SP Partner is not entitled to transfer the Products to any of SP Partner’s clients.

Use of Certain Software at Client’s Facilities. SP Partner may install EntIT’s standard EntIT ArcSight
connectors Software and custom connectors developed by SP Partner using the EntIT FlexConnector
Software, and CONAPP Software (“collectively, the “Connectors”) at client’s facilities. However, any right
and license to access and use the Connectors will extend only to SP Partner. The Client will have no rights
or license whatsoever with respect to the Connectors or any other Products provided herein.
Service Provider Services Usage Fees. During the Term, SP Partner is required to pay on an Event Per
Second (“EPS”) basis on the ArcSight ESM, and pay on a Gigabyte Per Day (“GB/day”) basis on the
ArcSight Data Platform “ADP” (“Services Usage Fees”) to use the Products in this Exhibit for Multi-Client
Use to offer Service Provider Services to its clients. The fees will be based on the sustained EPS and
GB/day that is calculated every twenty-four (24) hours.

Monthly Services Usage Tracking. During the Term, SP Partner shall provide on a monthly basis the EPS
used by each client within that month as a federated amount across all ESM instances, and the GB used by
each client within that month as a federated amount across all ADP instances. Within (10) ten business days
after the end of each calendar month SP Partner shall submit two consolidated reports as follows:
1. Monthly EPS/Day Usage Report for every ESM Instance
2. Monthly GB/Day Usage Report for every ADP Instance
EntIT will provide to SP Partner, and SP Partner will use, a Monthly EPS/Day and GB/Day Usage Reports.
The Reports will be executed on every instance of ESM and ADP. The Monthly Service Usage Reports shall
be submitted to [email protected].
EntIT reserves the right to change the usage reporting process at its discretion. Partners will be provided
due notice on change in the process and will be given due consideration for delay in processing the monthly
reports.

Determination of Monthly Services Usage Fee. Within (5) five business days of receiving every third
month’s Monthly Service Usage Report from SP Partner, EntIT will review and calculate the Services Usage
Fee due for each quarter based on the previous three Monthly Service Usage Reports. Fees shall be
calculated as follows:

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EPS/Day Tier for ESM Price Per EPS/Day

(in US$)

0-1000 $0.10

1001-2500 $0.09

2501-5000 $0.08

5001-10000 $0.07

10001+ $0.06

GB/Day Tier for ADP Price Per 5GB/Day

(in US$)

0-50 NO CHARGE

51-500 $2.00

501+ $1.00

 For the purpose of determining usage charges, EPS/day is calculated as an average of events per
second processed at the ESM in a 24 hour period. There is no size restriction while considering an
event. The usage charges on the ADP platform is calculated as total data ingested across all ADP
instances at 5GB increments.
 For the avoidance of doubt these charges are tiered (not cumulative).
 There is no byte size limitation when considering an event.
Invoicing. SP Partner will send EntIT a purchase order for the Quarterly Invoice Amount within ten (10)
business days after receiving EntIT’s quote for such Quarterly Invoice Amount fees and quarterly
Registration Fees (collectively and applicable “Quarterly Fees”). EntIT will invoice the Quarterly Fees
promptly thereafter and SP Partner will notify EntIT of any disputed Quarterly Fees invoiced amounts within
(10) business days (“Notification Period”) from the receipt of such invoiced amounts.

In the event SP Partner’s Quarterly Device Report are more than thirty (30) days late and after EntIT has
notified SP Partner and provided SP Partner with an opportunity to cure (cure period not to exceed ten (10)
days (“Cure Period”)), EntIT is afforded all other rights and remedies available to EntIT under the Agreement
in addition to EntIT having the right to suspend any new or pending orders for any additional Products and
Support under this Exhibit A, if EntIT has not received the SP Partner’s Quarterly Device Report upon
expiration of the Cure Period.

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Should SP Partner choose to pre-pay for usage fees, EntIT and SP Partner will agree on 12-month
estimated EPS Usage to be pre-billed. SP Partner will send EntIT a purchase order for the annual estimated
amount, and EntIT will invoice promptly thereafter. Every 12 months, EntIT will do a true-up calculation to
compare actual usage fees vs pre-billed usage fees. If actual usage fees exceeds pre-billed usage fees,
EntIT will issue SP Partner an invoice for the delta between actual amount and pre-billed amount in the
preceding 12 months. If actual usage fees are less than pre-billed usage fees, the balance will carry forward
into the following year. If actual usage fees are less than pre-billed usage fees in the final 12 months of
contract term, SP Partner does not have a right to refund or right to carry forward the balance of pre-billed
usage fees. If this Exhibit A terminates other than by EntIT, and if usage fees have been pre-billed, SP
Partner assumes forfeiture of the unused balance, and does not have right to refund.

Support. SP Partner must purchase EntIT Support and content update subscription (if applicable) for each
license during the initial onboarding. Support is bundled into the usage fee to cover for ongoing maintenance
in the term period. Support terms and conditions are governed by the EntIT SW Datasheet and the ArcSight
Support Addendum.
EntIT Software Premier Support Datasheet:
http://www8.hpe.com/h20195/V2/GetPDF.aspx/4AA3-3601ENW.pdf
ArcSight Support Addendum:
https://softwaresupport.hpe.com/documents/10180/14684/HPE_ArcSight_Addendum

Territory. SP Partner must communicate to EntIT the location of all Security Operations Centers (“SOC”) by
completing and submitting Appendix D below. Additionally, when a new SOC is assembled, SP Partner
must notify EntIT by submitting Appendix D.

Wind Down Period - Multi-Client Use. If this Exhibit A terminates other than by EntIT for cause, SP Partner
shall continue to pay Monthly Services Usage Fees, and applicable Support fees, for those existing clients,
who have Services engagement contracts with SP Partner at the time of termination, until such Services
engagement contracts expire or terminate (“Wind Down Period”). Without in any way limiting the foregoing,
during the Wind Down Period, SP Partner may not order any additional licenses of the Products for new
clients or existing clients. After the Wind Down Period expires, SP Partner shall completely and permanently
remove all Products from the EntIT hardware or third party hardware on which it was embedded or otherwise
installed. Upon request, SP Partner will certify to EntIT in writing that it has complied with this requirement.

For existing EntIT Service Providers signing this Agreement, EntIT will consider monies spent on the EntIT
Security ArcSight Software License within the 12 months preceding the execution of this Agreement as
prorated credit towards the usage fees. ArcSight Eligible Software License purchases will be given a 3-year
value. SP Partner should initiate communication to EntIT regarding monies spent within the 12 months
preceding the execution of this Agreement. EntIT reserves the right to determine the credit amount and
credit schedule to be applied towards the usage fees.

Managed Services Usage Royalty Fees - SP Partners deploying a Multi-user EntIT ArcSight SIEM platform
will also pay Managed Services Usage Royalty Fees for commercial use of the EntIT ArcSight products.
Managed Services Usage Royalty Fees are based on the average number of correlated events in a sustained
24-hour period in the ESM, and based on the total data ingested across all ADP instances.

Fees are billed quarterly in arrears. EntIT will send SP Partner content and instructions on how to extract reports
from the ESM and ADP platforms to track end user Events and Gigabytes each month. Usage Royalty Fees are
in addition to charges for EntIT ArcSight product fees and Support. Prices for Managed Services Usage Royalty

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Fees and the process to report aggregate device usage are detailed in the EntIT SP Program Agreement, and
are subject to change without notice.

Dedicated Perpetual Model – Pricing for EntIT ArcSight products eligible for the Dedicated Perpetual SP
Model is the then-published in-country EntIT list price for the perpetual software license, appliance and Support.
EntIT ArcSight products and Support are billed in advance. EntIT ArcSight products and Support purchased
under the Dedicated Perpetual license model are non-transferrable and at the end of their use for the Named
end user for which they were purchased they terminate and cannot be transferred for use with, or to, another
end user. Please see Appendix A for EntIT ArcSight Dedicated Perpetual Model Structure and Terms.

 Discount Policies for EntIT ArcSight Products

The following section provides an overview of base discount policies for EntIT ArcSight products for the current
SP Models in the SP Program.

Pay Per Use Multi-user Model – There are no discounts offered in the SP Pay Per Use Multi-user Model

Dedicated Perpetual Model – Discounts for EntIT ArcSight products eligible for the Dedicated Perpetual SP
Model are as follows:

Software and Appliances: 30% off published local list price. Additional discount levels for EntIT ArcSight Products
must be approved by regional EntIT ArcSight management.

 Price Policy for Ordering EntIT ArcSight Products in Multiple Regions

SP Partners may order EntIT ArcSight products for deployment outside of their authorized sales territory.
Software, hardware and support must be purchased where the products are going to be installed. Pricing for EntIT
ArcSight software and hardware products is the country published list price for the software, hardware and
support. EntIT software, hardware products and EntIT first year support services are billed in full in advance.

License Transfer Policy for EntIT ArcSight Products

Transfers of EntIT ArcSight products and Support from an MSSP SP Partner to a Named End User are only
authorized in the Dedicated Perpetual Model.

Additional Information for EntIT ArcSight Products

For additional information about EntIT ArcSight products for your MSS business, please contact your EntIT
Software Account Representative.

Please see Appendix for the following additional ArcSight information:

 Appendix A: EntIT ArcSight Products included in Pay Per Use Multi-user Model offerings

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 Program Guide
For EntIT and Service Provider Partner Internal Use Only

Appendix A – EntIT Security ArcSight Products included in

Pay Per Use Multi-user Model offerings
ArcSight Products included in Entry Platform Suite Quantity
(“onboarding bundle”)
Enterprise Security Manager (ESM) One – Production
One – Non-Production
One – High Availability
ESM Console Unlimited
ESM Web Unlimited
Devices Monitoring/Assets Scanning Unlimited
ESM CIPs Included
Threat Detector Included
FlexConnect Kit Included
ArcSight Data Platform (ADP) – Logger Two – Production
(25 GB/day capacity each)
ArcSight Data Platform (ADP) – Logger CIPs Included
ArcSight Data Platform (ADP) – ArcSight Management Center (ArcMC) Included
ArcSight Data Platform (ADP) – Connectors Included
Support 24x7 Support with Content
Professional Services 40 hours SIOC Services
Education 10 training unit credits
ArcSight Products included in ESM Additional Purchase Quantity
Enterprise Security Manager (ESM) One – Production
One – High Availability
ESM Console Unlimited
ESM Web Unlimited
Devices Monitoring/Assets Scanning Unlimited
Threat Detector Included

ArcSight Products included in ADP Additional Purchase Quantity

ArcSight Data Platform (ADP) – Logger One – Production
(25 GB/day capacity)
ArcSight Data Platform (ADP) – ArcSight Management Center (ArcMC) Included
ArcSight Data Platform (ADP) – Connectors Included
ArcSight Products included in ADP Additional Capacity Quantity
Purchase
ArcSight Data Platform (ADP) – Logger 25 GB/day capacity only

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