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HSKP Progress Chart and Achievement Chart

The document contains a training progress chart for a student named in housekeeping services. It outlines the various competencies and skills taught including providing housekeeping services to guests, cleaning and preparing rooms, laundry services, cleaning public areas, and dealing with intoxicated guests. It tracks the student's progress in these areas as competent or not competent and includes the trainer's name and qualifications.

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Gynnel Nicanor
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26 views12 pages

HSKP Progress Chart and Achievement Chart

The document contains a training progress chart for a student named in housekeeping services. It outlines the various competencies and skills taught including providing housekeeping services to guests, cleaning and preparing rooms, laundry services, cleaning public areas, and dealing with intoxicated guests. It tracks the student's progress in these areas as competent or not competent and includes the trainer's name and qualifications.

Uploaded by

Gynnel Nicanor
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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TRAINER:

NAME
QUALIFICATION:

STUDENT'S
Participate in workplace
communication

Obtain and convey workplace


information

Participate in workplace meeting


and discussion

Complete relevant work-related


GYNNEL P. NICANOR

document
HOUSEKEEPING NCII

Work in a team environment

Describe team role and scope

Identify own role and responsibility


within team

Work as a team member

Practice career professionalism

Integrate personal objectives with


organizational goals
PROGRESS CHART

Set and meet work priorities

Maintain professional growth and


development
BASIC COMPETENCIES

Practice occupational health and


safety procedures

Identify hazards and risks

Evaluate hazards and risks

Control hazards and risks

Maintain Occupational Health and


Safety awareness
DATE STARTED:
TRAINING DURATION:

REMARKS
Legend: Prepared by:
C- Competent NC -Not Competent GYNNEL P. NICANOR
HSK-TRAINER
TRAINER:

NAME
QUALIFICATION:

STUDENT'S
DEVELOP AND UPDATE
INDUSTRY KNOWLEDGE

Seek information on the industry

Update industry knowledge

OBSERVE WORKPLACE
HYGIENE PROCEDURES
Follow hygiene procedures
GYNNEL P. NICANOR
HOUSEKEEPING NCII

Identify and prevent hygiene risks

PERFORM COMPUTER
OPERATIONS
Plan and prepare for task to be
undertaken

Input data into computer

Access information using computer

Produce/output data using


computer system

Maintain computer equipment and


systems

PERFORM WORKPLACE
AND SAFETY PRACTICES

Follow workplace procedures for


PROGRESS CHART

health, safety and security practices

Deal with emergency situations

Maintain safe personal presentation


standards
COMMON COMPETENCIES

PROVIDE EFFECTIVE
CUSTOMER SERVICE

Greet customer

Identify customer needs


DATE STARTED:

Deliver service to customer

Handle queries through telephone,


TRAINING DURATION:

fax machine, internet and email

Handle complaints, evaluation and


recommendations
REMARKS
Prepared by:
C- Competent NC Not Competent GYNNEL P. NICANOR
HSK-TRAINER
TRAINER:
QUALIFICATION:

STUDENT'S NAME
Provide Housekeeping
Services to Guests

Receive housekeeping requests

Provide housekeeping requests


GYNNEL P. NICANOR
HOUSEKEEPING NCII

Provide advice to guest

Liaise with other departments

CLEAN AND PREPARE


ROOMS FOR INCOMING
GUESTS

Set up equipment and trolleys

Access rooms for servicing

Make up beds

Clean and clear rooms

Clean and store trolleys and


equipment

PROVIDE VALET/BUTLER
SERVICE

Display professional valet


standards

Care for guest property


PROGRESS CHART

LAUNDRY LINEN AND GUEST


CLOTHES

Collect laundry for laundering


functions

Perform laundering functions


CORE COMPETENCIES

Process laundered item

Return laundered item

CLEAN PUBLIC AREAS,


FACILITIES AND EQUIPMENT

Select and set up equipment


and materials

Apply cleaning technique

Clean dry and wet areas

Maintain and store cleaning


equipment and chemicals

DEAL WITH/HANDLE
DATE STARTED:

INTOXICATED GUESTS

Determine the level of


TRAINING DURATION:

intoxication

Apply appropriate procedures

Comply with legislation


REMARKS
ACHIEVEMENT CHART

Qualification: HOUSEKEEPING NCII


Trainer: GYNNEL P. NICANOR

Clean and
Provide
Prepare Provide
Housekeeping
TRAINEE’S NAME Rooms for Valet/Butler
Services to
Incoming Service
Guests
Guests
C- COMPETENT NC- NOT COMPETENT
IEVEMENT CHART

Nominal Duration:
Date Started:

Laundry Clean Public Deal


Linen and Areas, with/Handle
REMARKS
Guest Facilities & intoxicated
Clothes Equipment guests
PREPARED BY:
GYNNEL P. NICANOR
HSKP- TRAINER

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