CHAPTER

Repo
-
rt Wr.. .itin
' - ..
..
g.
.. .. .. - .,,

Wh at is a Rep ort?
A rc~)Ort is ~• _logicJI presen tation nf lnform .ni,u, h.1.\ cJ on f.K
ts. T hey arc requir ed for
ng. Rcpons arc an
'.'ukmg J cc1s1ons, evJlua ting ur rcvicwing pwgrcs.<, anJ for pl.inni
impor tant, ( 1) forma l, (2.) romin e anJ (3) pc:riudi,.-~,I p;art of
m;anagc-ment comm unica-
s and firc-Jam:ige or
tio ~ in mod em busine ss. Howe ver, some report s like fc:Jsihility report
e rc-pons.
JcoJe m report s arc writte n for spedt k purpose's unJ :arc nm routin

How are Rep orts Classified?

s of people . They arc
Repor ts are writte n for V'Jrious purpo ses ,mJ reaJ by \r.uious group
usually classif ied in one of the follow ing WJys:

On the Basis ofWh ether they are Required by Law or Not

law (starut~). such
Statutory Reports, which must be submi ttc-J in :Kt:or Jam:c with the
as Direct or's Rcpor r, Audit or's Re-port, Annua l Return s.
moder n manag cmem
Non-S tatuto ry Reports, which :,re not requir ed by lJw but part of
proced ure, like Comm ittee Rc:-ports.

On The Basis OfTh e Num ber Of Peop le Drafting Them

ary's report , etc.
Individual Reports such as an Audito r's report or 11 Comp any Secret
and assista nts may help
Note: A stenog raphe r may take down the rc-port anJ type it
y the Audit or or the
but only ONE person will be hdJ respon sible for che report , namel
C ompa ny Secret ary).
an Inspec tion Comm ittee
Comm ittee Rcpo ns such as an Estim ates Comm ittee ~port or
report . In this kind of report , ALL the memb ers of the comm ittee
share responsibility.

Rep orts ma y also be Classified on the Basis of

Wh at the y are Rep orti ng
mance ofemplo y-
Performance Appraisal Reports are report s used fur assessing the perfor
ement to
ees. They provid e feedback emplo yees on their perfor mance , and data fur manag
decide eligib ility for promo tions.
work has been
Progress Reports give inform ation at any given time regard ing how much
ding accord ing to plan.
compl eted, at what r.uc it is progrc..~ing and wheth er it is proc«
s in machi nery and
Inspe ction Repor ts arc presen ted after insptt tions to dctttt dcfccc
irregu laritie s or irregu laritie s in the compan>•'s system of V.'tlrk.
 6usiness Communication

Feasibility Reports are the results of surveys to fi 11 cl out wherher Flaunching a new product
. .. I
or opening a new business organ isation will be pronc- ca bl e or nor · east611tty reports arc a so
•

prepared on the suirabiliry of a locatio n of a proposed factory.

• ct Rcpo
ProJe . ss organ · · ns after they have become real-
ns are studies of proposed busine isano
·mes.
· Th ey proJec· t the perfor mances f h · · m · co the future and are useful for
o t e organisanon
financial planning.
Analytical Reports analyse a problem or business or industrial situat
ion and provide Sugges-
tions on the basis of the evalu ation of the data analy ses.

Rep orts May also be Classified on the Basis of the ir

Periodicity
Perio dic Reports are reports such a Annual Reports, Half-y
early Reports and Quarterly
Reports on various aspects of business and industry.

How Sho uld one Prepare for Writing the Report?

Before writing a report the person writing it should be clear about
the following aspects: .
I. The terms of reference, i.e. the person , committee or Board who
has authorised the
report.
I

2. The purpose for which the report is being written, its scope
and tht relevant sources.
3. For whom the report is being written (the audience) - whether the
persons for whom
the report is written will be able to understand the nuances of accou
ntancy, technical
details or legal terms.
4. The various aspecrs and the quantum of data collected and how
it was collected, by
means of a questionnaire or through interviews, and which demo
graphic group pro-
vided the data.
5. The method to be used to analyse the data (the statistical method to be
used), e.g. chi
squared test, or SWO T analysis, ere.

Th e Parts of a Report
The information in a report is grouped under certain headings to facilit
ate easy location of
the panicular information required by the reader. Grouping information
under separate heads
also addJ to the clarity of the report. After much experimentation the
format has finally been
standardised in a format similar to the IMRAD format proposed by Louis
Pasteur. (IMRAD =
Inuoduction, Matrrials/Methods, Research And Discussion). The prese
nt format is as follows:
In addition a Letter ofTransmittal is ~ttachcd to the report. It provides
a permanent record
of the mmfer of the rcpon to the offic1a.ls who have to read it. It shows
d the da f ub-i -
lion of* report. U1C name an des'1gnan.on of the writer and the authority b [CO
-L -

authorilcd. h aho asb for th£ reader's comments. whichI 1•t·was

-
Y
 ;'' -="·~~•-=·-J]
.,,,,.----- --- --- ------------!R~ep~o'.':!rt~W~rl~tl~ngL_JrJr-;,@'.-"C
rhc lHhc-r p.u-u i.lte:
■ Tit le
■ Trrms of rd~rcncc
■ Prd~"-c
■ A1.:knowhigemcnt
■ T.ihlc of 1.·. ontents
■ List \)f illusrr-.aions
■ Abstr.\(t
■ R1.'kiy of the report:
Introduction I
Methods (Procedure) M
Findings (Rc:-sca.rch) R
And A
R~-ommt>ndations (Discussion D
BJ.:;~J on the findings)
■ List of Rd~rcnces
■ Bibliography
■ Glos.~ry of ~hnic.tl terms (if necessary)
■ Arpendices
. In addi tion, a letter ofTransmittal is attached to the report. It provides a permanent record
ot the trmsfcr of the report to the officials who have to read it. It shows the date of submis.
sion of the report, the name and designation of the writer and the authority by which it was
;imhoriscd. It also asks for the reader's comments.
A long n•port will contain all the parts listed above. A short report may not
contain all the parts. The parts usually omitted are the preface, table of contents,
abstract, list of illustrations, appendices, list of references and bibliography.

The Title
A long r,:port usually has a cover page which provides the name of the person or
the committee submitting the report, the subject of the report, month and year of
the report.
Fora.ample, . .
RrpoTT of the expert committee appointed to investigate the labour unrt m our mills at Salem
in the first wetk of J;.muary 2003. .
In the case of a sliort report, which is in the form of~ letter the title forms the
subjai of the letter. For example, ,
Subjt~ct: Investigation of the labour unrest in the Salem mills.
Terms of Reference I h h .. fth report or the date on
d r who assigned t e wrmng o c '
This pan of th e ~port tcI s t c rca e th d f h letter/order authorising the
.h I . n!l~~d to that effect, or. . c .ateho 6t em of a sentence or rwo of thc
w h1c a ~ uuon was r~-
writt"rlwritcrs to make the repon. A brief dcscr1pt1on m t c or
 ~u,ine,s Communicat ion

a,.,1p1rncnt i~ indudcd in the 'Terms of Reference'. Sometimes the resolution authorising the
,.,,,~nmrnt I\ rrproJutc-tL I-or example,
The rnmmittc-t to invc-stigat e the labour unrest in the mills at Salem was appointed by the
ft llov. mg re¼.1lution aJopted at the meeting of the Board of Directors, on 14 January 2004:
1

'Rl-,()lvcJ th,u .i commin ee of experts consisting of Mr G. Bhargavaram, Professor Sucharitha

Lk,hm.ui .rnJ Dr G. Venkat.iraman to investigate the labour unrest which took place in the
fiN Wt"<'k J,rnu.lry 2004 and ro report with their recommendations in six weeks'.
ln lhC' C.ist' of a report in the form of a letter, the terms of reference form the flrst para-
~r.1ph . For eumple,
A-. requcMc d by Mis Arctic Refrigeration Company limited, a committee consisting of
Mr Ab<l ul Gafoor, Mr James Watson and Mr T. Perumalsamy was constituted to examine
CUMomer complaints regardi ng faults in the functioning of the compressors of 165 litre refrig-
rr,nors in Erode, report and make their recommendations.

The Preface
111e pn:face provides an introduction to the entire project report. In the letter type of report,
the letr<'r of transmittal can also provide this introduction. '

The Table of Cont ents

The Table of Contents provides the reader with the page numbers of each chapter.

List of Illustrations
This list indicates the pages on which graphs, pie-diagrams, tree diagrams, tJow charts and
photographs appear in the repon. , .

The Abstr act

The Ahnract, also called the Synopsis, is a summary of a long report. Its length is usually not
mo~ dun 5 per c.ent of the length of the entire repon.

The Body of the Report

The Jnrroduction prCKntl the historical, commercial, financial, HR or technical back-
ground of the ~rr. It also States the limitatioru of the project. The Methods (also known
at Proc.edUtt) dal with the methods used for collecting the data and the
statistical methods
rmploycd to process them. The Finding., present the data collected during the research and
t~ itati.,dcal processing of the data. The pan referred to aJ Conclusion or Recommendarioru
conuim the recommendarioru to solve the problem, based on the findings.

Ust of References
11w U. of Rtfcrmca may be mtntioned either a, footnotes or as_a list of references. Refcrcnca
.ad.I Cffd,b,Jjry co tht r<'J)On and help the writer to avoid plagiari&m,
Bibliogra phy
The Bibliography j~ the list of boolu referred (Oby the researcher.~ list rori<ks ~ nas -
Publication of each book, i.e. author/editor, title ofbooklanicle .- .,,.,..,.11
~.__., TQ.f
p of~,I..J:_ .ot
...~ 0 0 0
and the publisher. "

Glossary
The glossary is a list of technical terms or special words, whidi nuv noc be known ro a Linrun
{the person without specialised knowledge of the suhjea of the report.) ·
Appendic es
Illustrations and tabular columns are put at the end of the reporr so .is to mainain daritv uiJ
logical flow in the body of the reporr. This pan constitutes the Appendi«.s. ·
Note: The report rnll5t be signed by the person or persons writing the n:porr.

The Characteristics of a Good Report

A good report should have the following characteristics:
I . It should be accurate in the facts chat it reports and in the 6oguagc used in ic.
2. le shou!d be relevant. Only details and facts rele"\'3Ilt to the purpose of the ~ n should
be included in it.
3. It shou!d be precise. The report should have unity, coherena, and be brief.
4. It should be objective. The recommendations should be the logic.tl conclusion of the
findings and analyses. Further, it should be impartial and should not proi«t the iottt-
ests of the writer.
5. It shou!d he cl.ear. The writer should identify his sou.recs and present his findings sys-
tematically, dividing the report into short paragraphs. The writer should also pro,;Je
appropriate headings to aid the flow of information.
6. ft should he orimted towards the rtadn. The writer should alwa~-s remember~ p.uticu-
lar type of readers for whom he is writing, i.e. Directors, Managers, Experts, Oiartcred
Accountants and layperson- shareholders (shareholders without specialized knowlcd~).

Types of Format Commo nly Used for Writing

Reports
■ The letter/letter-t at format
■ The Memorandum format

The Lener or Simple Lener format is used, when the rcpon is on a simple mamr and an be
given in one or two pages.
 Business Communication

The Lt.·m·r-L~xr format is useJ, when rhe subject on which the report is submitted requires
disl..'ussion.
The Mt.·nwranJum format is used, when a simpler method, wruch presents the information,
undt•r separare headings is required.

A Sample Letter ofTransmittal and a Few Sample Reports

Letter o(Transmittal

ARCTIC REFRIGERATORS LTD

No. 15, NewAvadi Road,
Chennai 600 010
4 February 2004

The Direcrors
ARCTIC REFRIGERATORS LIMITED
No. 15, New Avadi Road
Chennai 600 010

Sir

Subject; Report of the Sub-committee on poor after-sales se~ice of refrigerators by the

Agency at Karaikudi '

The sub-committee consisting of Mr T.K. Vijayaram, convenor:Mrs Malathy Menon

and Mr M.T. Kaappan, members: carefully investigated the complaints received regard-
ing the poor after-sales service of refrigerators by the Agency at Karaikudi, M/s Kallukatti
Home Appliance Agencies as desired by you vide the resolution at the meeting of The
Board of Directors held on 15 February 2004. A report of the sub-committee's investi-
gations is enclosed herewith. ·' .

Yours faithfully
T.K. Vijayaram
(Convenor/Chairman) ·
(Mrs) Malathy Menon (Member)
Mr M.T. Kaappan (Member)

The letter of rrarumittal has been signed by the Convenor/Chairman

 - - - -- - - - - - - ~ - - -
~-.J.~-- --
- - - - - -_ _.,::R~e!p~ort~W~r~it~in~9
~
A Repor t in the form of a Lette r (By an Individual)

ARCT IC REFR IGERA TORS LTD

No.15, New Avadi Road
Chennai 600 0 l O
10 tvfarch 2004

The Directors
Mis Arctic Refrigerators Limited
No. 15, New Avadi Road
Chennai 600 010

Dear Sirs

Subject: Report on poor after sales service of refrigerators by the Agency at Kara.ikud.i

In accordan ce with your letter AR/Sales/200412, dated 15 February 2004 in which

the task of determi ning why a series of complaints regarding poor after-sales service by
our agents at Karaikudi were received between November 2003 and the end of January
2004. I visited our agents, Mis Kallukatti Home Appliance Agencies, in Kar-.iikudi and
the houses of each of the complai nants and made detailed enquiries. 1'1y repon based
on my enquiries is submitte d below.
My enquiries with customers, who had purchased refrigerators from Mis Kallukatti
Home Appliance Agencies and with the personnel of the agency, show that
All complai nts are dated during a period immediately after the company's Deepav-.uli
Discoun t sales i~ which the new, 'Super Arctic' 165 litres model was launched.
Most of the complai nants had bought the new model.
All complai nts were about two aspects of the after sales service namely, (a) delay in
respondi ng to their requests for service and (b) incompe tent servicing.
The Agency was allotted in January 2003 and the agent appointe d wdl-trai ned service
personnel and divided chem into six groups - two for Karaikudi town and four for the
areas around Karaikudi.
All the persons who were employe d were from places like Salem, Coimba tore and
Chennai. As a result they left one by one until only two are left now.
Persons who had just complet ed their ITI course, fllled up the vacancies so created.
These employees were given training for just one week. In reality this was only six days.
Insufficient work ex,P<:rience along with insufficient training and the introduc tion
of the new model, resulted in both the delays and the incompe tent servicing of the
refrigerators.
The new employees themselves admitte d that lack of work experience was l'C'sponsible
for their not being aware of the importa nce of punctuality. .
The absence of seniors uained in the compan y routine and culture was another factor
which contributed to poor after-sales servicing.
 6usiness Communication

Recommendations: ~ ll . g recomme ndations :

On the basis of my findi ngs, I submit th e O owm . should be advised to prefer local
.
The agents, Mis Kallukam Home APP 1ian · ce Agencies
l'kely to serve for longer a duration
. . service
. teams. S ch persons are 1
like Karaiku 1 on Iy as a stop gap
candidates for their u all d.
than outsiders who are like ly to come to a sm town .
' . b l h me or in a city.
arrangem ent until they get a JO c oser O 'k d ' tram the service staff for a min-
The principal should depute persons t O Kara1 u 1 to
h h •cal aspects of the new model
imum period of fo ur weeks part1cu • lar1Y 1·n t e tee Ill
refrigerator. . T' h"
.
A team of trarned st
aff 'th fi Chenna1 or iruc irapalli or Madurai may be
e1 er rom . cc rt to remove the negative
.
deputed to Kara1kud1. to v1s1t
. . th e comp lama
. nts there man em 0

attitude towards the agent. . . P can be held with head-

·
As a goodwill measure an advert1sement cum free servicing cam b h
quarters at Karaikudi at our agent's showroom. Th e service teams
, can e sent out to t e
villages and small towns aroun d Karai.kud'1• wi·thin the agents area. h d th
I am sure that by adopting these measures, t h e nega tive attitude to t e agency
d an e
. be removed and con fld
sale of refrigerators will 1 ence in both will be restore .
T.K. Vijayaram
Secretary

A Repo rt in the Form of a Me~o rand um

Repo rt on Poor After-Sales Service of Refrig er~to rs By the
Agency at Karaikudi
The Directors
MIS ARCTIC REFRIGERATORS LIMITED
I. Terms of Reference
To report on the complain ts received regarding the poor after-sales service of refrigerators by
che Agency at Karaikudi, Mis Kallukatti Home Applianc e Agencies.
The Board of Directors assigned the report to me at its meeting held on 15 February 2004.
II. Procedure(Methodology)

A.I visited our agents, Mis Kallukatti Home Applianc e Agencies, in Karaikudi between
21 February 2004 and 5 March 2004. .
B.I visited the houses of each of the complainants and made detailed enquiries.
C.I also interviewed the proprieto r of the agency and each member of the service staff.
111. Findin p
My enquiries with customers, who had purchase d refrigerators from Mis Kallukatd Horne
Applim u Agencies and with the personne l of the agency, show that:
 1 ,A.JI the com plai n ts are d ated during a period immoJ·. l , .:. h , .
. al . h. h tate) aner t ~ ~--omp.uws l~ - 11·
Discou nt S es m w 1c the new, 'Super Arctic) 165 1· .~ 1 l · l'-''J.
. 1ters moue w.1s l.nm~hcJ
2. Most of the complamams had bought the new model. ·
3_ All the complaints were about two aspects of the after-·· I .·, l
. . s.a es sen l\.<."n.\m(' v. aj JdJ,• in
respon di ng tot heir requests for service and b) incompetent servKmg.
•• ·· ·
4. The Agency was allotted in January 2003 and the a(¥m appo'ar\-- 1 II , _1 •
. . . tr H."U w-c -tr.1.1n~" ~'<'C'\·h.~
personnel and d1v1ded them mto six groups - two fur Kar-tikud 1' to . J fi a.· h
areas aroun d Karaikudi. ' ' n an mr ll\f t c
5. All the ?ersons who were employed we~ from places like Salem, Coimh.m.n~ tmd
Chenna1. As a result they left one by one until only two a~ left now. ;
6. Person s w ho had just completed their ITI course filled up d1e v.tamdes S{l crt-.u"t'J.
These employees were given training fur just one ·week. In ~ality this \\--.lS only six d..tys.
IV. C onclusion

1. Insufl1cient work experience along with insuHicient training and the intmduc:th..m
of the new model, resulted in both the delays and the incompetent ~rvidng of the
refrigerators.
2. The new employees themselves admitted that lack of work experience w.is ttsponsihl~
for their not being aware of the importance of punctuality.
3. The absence of seniors trained in the company routine and culture wJ.s another factor
which contributed to poor after sales servicing.
V. Recommendations
On the basis of my findings, I submit the following recommendations:

1. T he agents, Mis Kallukatti Home Appliance Agencies should be adYised to prd~r local
candidates for their service teams. Such persons are likely to se~ fur longer a dumtion
than outsiders, who are likely to come to a small town like Karaikudi only as a stop g-.1p
a rrangement until they get a job closer home or in a city.
2. The principal should depute persons to Karaikudi to tr-.iin the service sr-.tff fur a min-
imum period of four weeks particularly in the technical aspects of the new moJd
refrigerator.
3. A team of trained staff either from Chennai or Tiruchimpalli or Madurai may be
deputed to Karaikudi to visit the complainants there in an effort to remove the n~g.i-
tive attitude towards the agent. ·
4. As a goodwill measure an advertisement-cum-free servicing camp can be hdd with
headquarters at Karaikudi at our agent's showroom. The service teams can be sent out
to the villages and small towns around Karaikudi, within the agenes area.;·
/ I

I am sure that by adopting these measures, the negative attitude towards the agency and the
sale of refrigerators will be removed and confidence in both will be restored.
Yours faithfully
M.T. Kaappan
Marketing Managc:"r
. •m t h'1s rcport , particularly in the first cwo parts.)
(Note: The changes in format and word mg
 6uslness Communica t ion

Repor t of a Comm ittee

. Poor After-S ales Service
Report of the Sub-Co mmitte e on . d.
. A at Kara1ku 1
of Refrige rators by the gency
To
The BoJrd ofDirecror s
MIS ARl-:TIC REFRI GERATORS LIMITED

I. Terms of Reference
. th after-sales service of refrigerators by
T'--1 report on the complaints received regard mg e poor .
rhe A~ency at Kar.iikudi, M/s Kallukatti Home Appliance Agencies.
.
.. Board of Directors . · eeting held on 1S February 2004 •
The assigned the report co me at ltS m
'Resolved chat a sub-committee consisting of Mr T.K. Vijayaram, convenor, ~rs. Malathy
~ t~non and Mr M. T Kaappan be, and is hereby appointed to investigate th~ co~plamts received
~'"3.fding the poor after sales service of refrigerators by the Agen9:' at ~~udi, Mis ~ukatti
Home Appliance Agencies and to report with their recommendanons withm three weeks•

I I. Procedur e(Method ology)

A. T he agents, Mis Kallukatti Home Appliance Agencies, in Karaikudi were visited by the
sub-commi ttee between 21 February 2004 and S March 2004.
8. The house of each of the complainants was visited by the subcommi ttee and detailed
enquiries were made.
C. The proprietor of the agency and each member of the service staff were also interviewed.
D . Six meetings of the sub-committee were held the first on 18 February, before leaving
for Karaikudi, three on 21,24 and 27 February, when at Karaikudi and the final one
on 2 March after the committee's return from Karaikudi.

Ill. Findings
The sub-committee's enquiries with customers, who had purchased refrigerators from Mis
Kallubtti Home Appliance Agencies and with the personnel of the agency, show that:

1. All the complaints were dated during a period immediate ly. after the company's
Dccpavalli Discount Sales in which the new, 'Super Arctic' 165 litres model was
launched.
2. Most of the complainants had bought the new model.
3. All the complaints were about two aspects of the after-sales service namely, a) delay in
responding to their requ~cs for service and b) incompete nt servicing.
4. The Agmcy was allotted in January 2003 and the agent appointed well-trained service
personnel and divided them into six groups -two for Karaikudi town and four for the
areas around Kanukudi.
5. All the persons who were employed were from places like Salem Coimbator e and
Chcnnai. As a result they left one by one until only two arc left no~.
6. Persons who had ju.st completed their ITI course filled up the vacancies so created,
These m1ployecs were given training for just one week. In reality this was only six days,
JV. C ondlJSjon

1v. Recommendations
Oa che basis of our findi a~ v.-e submir me foilO"wing r e c ~
I. The agents.. ~t ·s K.illuL.ni Home App lirn ..-¼,-t:a..ies shoutd be ..trisa
{ m ptcfa- loal
c.mdi dares for their senic e re-mis. Such penoo.s ~ Mc;afy to SC""o-e
for ~""!! ' a L--ar:.on
th.1I1 oursiden. l\-ho are likefy co co~ to a small rown ~ K.L ~ only~
a ,mp gap
~c-e men t unril they get a job closer home m in a cin.._,
, Trainers slJCkld ~ deput ed to Kanik.udi to min die Knie
r saif for a mini-
mum period of four weeks particul~-fy in the technical ~'pcct
s of cbe new modd.
refuge.ramr.
3. A te-,lffi of uained staff richer from Chc:nnai or T uuchi rapall i or
~Wura.i J..a;,J w
derured to K.uai.kudi to ,-is.it the complainants there in an cfut lO relDO\
-e the De?-
th-e an:i rude towards ch(' a.gene.
4. As a goom,ill me-a s~ an :im~rruemem cum fr« sen;cing. cam p~
bt bdd with
he,.idquaners at Kar.iikudi at our agem·s shov.-room. The set'\"K.-C tomS
can~ smr out
to the Yill ~ ands. null ro"-ns aroun d Kanikudi. ";th in~ ~c•s
~
~
llCl.
I .un SW"( ch.u by adopting th~ f f i ( " J . ) ~ the neg.uh-e ~mtudc tov..uds the
~-elk. ] md me
s.ile of refri ~cor s will~ Kmo,-ed and confiJell\.-r in both v.-ill be ro-ror
t:' ed.
Sd. -
T. K. \ija~-ar.un,
Com"Cllor
(Mrs) Mal~thy Meno n
M.T. Kaappan
Note: Th~rc art changes in format and worJi ng in rhis repon, partic
ular!y in CM fi~ ~
parts. Note also the ~h· c voice in the proceJ.u.re and the
'should be con5rrua,o n 10
the m:-om mend .nions . It is riot absolutely necessary to separ,
ue the conclusion from tbe
fi ndings.
Another n~ of report on financial/economic topics is frequ end!
.r- wThritten for pud_blih~-t
. L..-
tion in newsp.tpcrs. The most 1mporr-.mt IC",tur Of th. rt is brev1ty. e sccon IS t a
e is repo
. Th h ve a h('".1.ding and menn.on t he r lace fro m
it comes str.iight to the pomt. ~ reports ~ . . So cxampl~ arc given
"hich the report is gi~n and the date on which tt wa.s given.
me
~low.
 6usine,s Comm unication

EXE RC ISE S
I. \\-rite short answers for each of the following:
I. \X'hJt is a rt'port?
2. How are reports classified?
3. Ho,v shoul d one prepare for writing the report?
-t \\lut are the parts of a report?
5. \\b.1.t au the characteristics of a good report?
6. \Xnat are the types of format commonly used for writin g report
s?
II. \\rite one report for each of the following types of reports:
I. A reporr in the form of a letter (by an individual) about the declin
e in the sales of a
product of your choice.
2. A reporr in the form of a memo randu m abo~t a comp laint regar
ding the fust three free
services for a moped.
3. Repo rt of a committee regarding a decline in the sales cycles manu
factu red by a panic-
ular imaginary company.
4. Repo rt of a committee on the decline in the sales of a washi ng
mach ine - assume an
imaginary brand.
5. A repor t on the value of currency in a newspaper (market report)
- (use the data in a
newspaper).
6. A newspaper report on inter-organizational transactions (use the
data in a newspaper).
7. A feasibility report (on starting a textile mill in Coim bator e).