Jet Airways is a major Indian airline based in Mumbai, Maharashtra.

It is India's largest airline and the market leader in the domestic sector. It operates over 400 flights daily to 67 destinations worldwide. Its main hub is Chhatrapati Shivaji International Airport, with secondary hubs at Delhi, Chennai, Bengaluru, Pune and Kolkatta.[1] It has an international hub at Brussels Airport, Belgium. Jet Airways is owned by Naresh Goyal.

Early years
Jet Airways was incorporated as an air taxi operator on 1 April 1992. It started Indian commercial airline operations on 5 May 1993 with a fleet of four leased Boeing 737-300 aircraft. In January 1994 a change in the law enabled Jet Airways to apply for scheduled airline status, which was granted on 4 January 1995. It began international operations to Sri Lanka in March 2004. The company is listed on the Bombay Stock Exchange, but 80% of its stock is controlled by Naresh Goyal (through his ownership of Jets parent company, Tailwinds). It has 10,017 employees (as at March 2007).[3] Jet Airways Type Traded as Public BSE: JETAIRWAYS NSE: JETAIRWAYS Transportation 1 April 1992

Industry Founded Headquarte Mumbai, Maharashtra, India rs Area served Africa, Asia, Europe and North America Naresh Goyal, Founder & Chairman Key people Nikos Kardassis, CEO Airlines & Aviation Airline Catering & Foodservice Ground Handling Services Services

Services

Revenue 10,622.92 crore (US$2.37 billion) (2009-10) [4] Employees 10,017 (2007) Subsidiaries JetLite Website JetAirways.com Naresh Goyal who already owned Jetair (Private) Limited, which provided sales and marketing for foreign airlines in India set up Jet Airways as a full-service scheduled airline to compete against stateowned Indian Airlines. Indian Airlines had enjoyed a monopoly in the domestic market between 1953, when all major Indian air transport providers were nationalised under the Air Corporations Act (1953), and January 1994, when the Air Corporations Act was repealed, following which Jet Airways received scheduled airline status.

[edit] Air Sahara buyout

In January 2006 Jet Airways announced that it would buy Air Sahara for US$500 million in an all-cash

deal, making it the biggest takeover in Indian aviation history. The resulting airline would have been the country's largest[5] but the deal fell through in June 2006. On 12 April 2007 Jet Airways agreed to buy out Air Sahara for INR14.5 billion (US$340 million). Air Sahara was renamed JetLite, and was marketed between a low-cost carrier and a full service airline. In August 2008 Jet Airways announced its plans to completely integrate JetLite into Jet Airways.[6]

[edit] Present
In October 2008 Jet Airways laid off 1,900 of its employees, resulting in the largest lay-off in the history of Indian aviation.[7] However the employees were later asked to return to work; Civil Aviation Minister Praful Patel said that the management reviewed its decision after he analysed the decision with them.[8][9] In October 2008 Jet Airways and rival Kingfisher Airlines announced an alliance which primarily includes an agreement on code-sharing on both domestic and international flights, joint fuel management to reduce expenses, common ground handling, joint utilisation of crew and sharing of similar frequent flier programmes.[10] On 8 May 2009 Jet Airways launched its low-cost brand, Jet Konnect. The decision to launch a new brand instead of expanding the JetLite network was taken after considering the regulatory delays involved in transferring aircraft from Jet Airways to JetLite, as the two have different operator codes. The brand was launched on sectors that had 50% or less load factor with the aim of increasing it to 70% and above. Jet officials said that the brand would cease to exist once the demand for the regular Jet Airways increases.[11] According to a PTI report, for the third quarter of 2010, Jet Airways (Jet+JetLite) had a market share of 26.9% [12] in terms of passengers carried, thus making it a market leader in India, followed by Kingfisher Airlines with 19.9% . [edit] Effects of recession The recession forced Jet Airways to discontinue the following routes: AhmedabadLondon, Amritsar London, BangaloreBrussels and MumbaiShanghaiSan Francisco. It also had to put an indefinite delay on its expansion plans. Jet Airways was forced to lease out seven of its ten Boeing 777-300ERs to survive the financial crunch. Due to the recession all flights to North America were operated on an Airbus A330-200 replacing the Boeing 777-300ERs. It also had to sell a brand-new, yet-to-be-delivered Boeing 777-300ER in 2009 and had to defer all new aircraft deliveries by at least two years. The airline plans to restore the Mumbai-Shanghai route by end the of 2011.[13]

[edit] Corporate affairs and identity

[edit] Head office
Jet Airways's head office is the S.M. Center, a rented, unmarked six storey building in Andheri, Mumbai.[14][15] In 2008 Robyn Meredith of Forbes said that the complex was "as shabby as [Jet Airways CEO Naresh] Goyal's home is posh" and that the complex was "in need of a fresh coat of paint". Meredith also said that the complex was 15 minutes driving time from Chhatrapati Shivaji International Airport.[15]

[edit] Subsidiaries
[edit] JetLite JetLite was established as Sahara Airlines on 20 September 1991 and began operations on 3 December 1993 with two Boeing 737-200 aircraft. Initially services were primarily concentrated in the northern sectors of India, keeping Delhi as its base, and then operations were extended to cover all the country. Sahara Airlines was rebranded as Air Sahara on 2 October 2000. On 12 April 2007 Jet Airways took over Air Sahara and on 16 April 2007 Air Sahara was renamed as JetLite. JetLite operates a fleet of mixed ownedleased Boeing 737 Next Generation aircraft and Bombardier CRJ-200ER. [edit] Jet Konnect Jet Konnect is the low-cost brand of India-based Jet Airways. It was launched on 8 May 2009, and shares the same airline code and callsign as Jet Airways. It operates a mixed fleet of ATR 72-500s and Boeing 737-800s.

[edit] Destinations
Main article: Jet Airways destinations Jet Airways serves 51 domestic destinations and 24 international destinations, a total of 75[16] in 19 countries across southern Africa, Asia, Europe and North America. Short-haul destinations are served using Boeing 737 Next Generation. ATR 72-500s are used only on domestic regional routes, while long-haul routes are served using its Airbus A330-200 and Boeing 777-300ER aircraft. London, England was the airline's first long-haul destination and was launched in 2005. Since 2007 Jet Airways has had a scissors hub at Brussels Airport in Belgium for onward trans-atlantic connections to Canada and the United States.

[edit] Codeshare agreements

Jet Airways has codeshare agreements with the following airlines:[17] Air Canada (Star Alliance) Alitalia (SkyTeam) All Nippon Airways (Star Alliance) American Airlines (Oneworld) Brussels Airlines (Star Alliance) Etihad Airways Gulf Air JetLite (subsidiary) Kenya Airways (SkyTeam) Malaysia Airlines (future Oneworld member) Qantas (Oneworld) United Airlines (Star Alliance)

[edit] Fleet

Airbus A330-200 landing at Birmingham International Airport.

ATR 72-500

Boeing 737-700 taking off from the Chennai International Airport

Jet Airways Boeing 777-300ER at San Francisco International Airport. The Boeing customer code for Jet Airways is 5R. The airline is known for constantly maintaining its average fleet age below 10 years with regular phasing out of aircraft which are over 10 years of age. [citation needed] As of May 2011, the Jet Airways fleet consists of the following aircraft with an average age of 5.4 years:[18][19][20][21] Jet Airways Fleet

Aircraft Airbus A330-200 Airbus A330-300 ATR 72-500 Boeing 737-700 Boeing 737-800 Boeing 737-900 Boeing 777300ER Boeing 787-8 Total

In Service Orders 12 20 11 42 2 10 97 5 5 19 2 10 41

Passengers P J Y Total 0 30 190 226 0 18 236 254 TBA 0 0 62 62

Notes 10 owned Two dry-leased from ILFC All leased from Intrepid Aviation Group Deliveries starting 2011[22] All are dry-leased 6 owned 5 dry leased 18 owned 24 dry leased Both owned 4 dry leased to Turkish Airlines 3 dry leased to Thai Airways International Deliveries starting 2014[23]

0 16 102 118 0 16 138 154 0 8 162 170 0 28 138 166 8 30 274 312 TBA

[edit] Retired
Jet Airways previously operated the following aircraft: Aircraft Airbus A340-300|E Boeing 737-300 Boeing 737-400 Boeing 737-500 Total Jet Airways Retired Fleet Operated In service from Replacement 3 4 16 5 28 20052007 19931999 19952010 19962001 Airbus A330-200 Boeing 777-300ER Notes All were dry leased. All were dry leased. Boeing 737 Next Generation 12 were dry leased. All were dry leased.

[edit] Livery
19932007

Jet Airways Airbus A340-300|E at London Heathrow Airport in 2005 with the 1993-2007 livery

Jet Airways Boeing 777-300ER with the present livery Jet Airways' original livery was Navy Blue, Light Grey and Chrome Yellow. The top and bottom of the aircraft were painted in light grey and had the flying sun logo in the navy blue background. 2007present Jet Airways' current livery was introduced in 2007.[24] The design retained the dark blue and goldaccented colour scheme of Jet Airways' previous corporate identity, along with the airline's "flying sun" logo.[24] The new livery, created with Landor Associates, added yellow and gold ribbons. A new yellow uniform was simultaneously introduced, created by Italian designer Roberto Capucci.[24] Jet Airways introduced its new identity in conjunction with a global brand re-launch which included new aircraft and seating.[24]

[edit] Services
[edit] Cabin
[edit] Domestic & international short haul Boeing 737 Next Generation aircraft are configured in and Economy Classes. Some Boeing 737s have an all Economy Class cabin layout. The ATR 72-500 have Economy class configuration only. Premire The Premire features 40-inch extra-wide seats with a personal Widescreen LCD attached to each seat. The Premire cabin is configured in a 2-2 abreast pattern. Economy Class

Jet Airways Economy class on its Boeing 737 Next Generation features 30-inch seat pitch with personal Widescreen LCD behind each seat. Jet Airways was the World's first airline to introduce inflight entertainment systems on the Boeing 737 aircraft. The Economy class cabin is configured in a 33 abreast pattern on the Boeing 737 Next Generation and 2-2 abreast pattern on the ATR 72-500. [edit] International long haul

First Class on board the Boeing 777-300ER With the arrival of its new Airbus A330-200 and Boeing 777-300ER aircraft, Jet Airways has introduced a new cabin with upgraded seats in all classes. The Airbus A330-200 aircraft have two classes: Premire and Economy. The Boeing 777-300ER aircraft has three classes of service: First, Premire (Business), and Economy. Jet Airways has a three-star rated First and Business Class, and is in the top twenty-five business classes reviewed by Skytrax. Economy class has been reviewed as a three-star product by Skytrax. Being a Full Service Airline, meals are served on all classes of travel. First Class First class is available on all Boeing 777-300ER aircraft. All seats convert to a fully flat bed, similar to Singapore Airlines first class seat but much smaller. It was the twenty-second airline in the world to have private suites. All seats in First have a 23-inch widescreen LCD monitor with audio-video ondemand systems (AVOD), BOSE noise cancelling headphones, in seat power supply, and USB ports etc. Jet Airways is the first Indian airline to offer fully enclosed suites on its aircraft; each suite has a closable door, making for a private compartment. Skytrax consumer airline reviewers recently rated Jet Airways First Class as being 14th best in the world. Premire

Premire on board the Boeing 777-300ER Premire (Business Class) on the Airbus A330-200 and Boeing 777-300ER international fleet has a fully flat bed with AVOD entertainment. Seats are configured in a herringbone pattern (1-2-1 on the

Boeing 777-300ER, and 1-1-1 on the Airbus A330-200), with each seat offering direct access to the aisle. Premire seats on the A330-200s leased from ILFC are configured differently in a 2-2-2 nonherringbone pattern. Each Premire Seat has a 15.4-inch flat screen LCD TV with AVOD. USB ports and in-seat laptop power are provided. All seats are standard recliner business-class seats with a few newer aircraft with electronic recline and massager. Economy Class Economy class on Jet's A330-200/777-300ER aircraft has 32-inch seat pitch. Seats on the A330200/777-300ER have a "hammock-style" net footrest. The cabin is configured in 2-4-2 abreast on the Airbus A330-200, 3-3-3 on the Boeing 777-300ER. Each Economy seat on the A330-200/777-300ER has a personal 10.6-inch touch screen LCD TV with AVOD. All three classes feature Mood lighting on the Airbus A330-200 and Boeing 777-300ER, with light schemes corresponding to the time of day and flight position.

JetScreen IFE in Economy class on-board a Boeing 737-800 [edit] In-flight entertainment Jet Airways' Panasonic eFX IFE system on-board the Boeing 737-700/800 and Panasonic eX2 IFE system on-board the Airbus A330-200/Boeing 777-300ER, called "JetScreen", offers audio video ondemand programming (passengers can start, stop, rewind, and fast-forward as desired). It has over 100 movies, 80 TV programmes, 11 audio channels and a CD library of 125 titles. The system operates via individual touchscreen monitors at each seat, and is available in all classes.[25]

[edit] Airport lounges

Jet Airways Lounges are offered to First and Premire Class passengers, along with JetPrivilege Platinum, Gold or Silver card members. The international lounge at Brussels has showers, business centre, entertainment facilities and children's play areas.[26] Lounges are located in: Bangalore, Brussels, Chennai, Cochin, Delhi, Hyderabad, Jaipur, Kolkata, Mumbai, Newark

[edit] Frequent-flyer program

JetPrivilege is Jet Airways frequent-flyer program.

[edit] Awards and achievements

Jet Airways has been given a 3-star rating by Skytrax. Best First-Class Service in the World award at Business Travellers 20th annual Best in Business Travel awards Best Business Class & Best Economy Class at the Business Traveller Awards Best Program of the Year by Freddie Awards 2007 & 2006 Best Elite Level for the second year in a row, at the 21st Annual presentation ceremony of the Freddie Awards 2008 Best Overall in Entertainment at the Avion Awards 2010 India's Popular Domestic Airline at the SATTE 2006 Awards Indias Airline at the World Travel Awards, 2006 Best Technical Despatch Reliability by Beaver 2002 Best Cargo Airline of North Asia by Cargo Airline of the Year Awards Best Domestic Airline award for the 1st consecutive year and the 5th time in the past two years at the 18th TTG (Travel Trade Gazette) Travel Awards 2007 Service Excellence Award at Global Managers in Jurassic Park, Sudan. Indias Most Respected Company in the Travel and Food Sector by Businessworld 2003 Best Long Haul Carrier ex-Brussels award at the Tm Travel Awards 2009. Best Eastbound Airline from India and Best domestic Airline in India awards at the Abacus Tafi Awards 2009. Business Travellers Best Indian Airline Award In London. According to.[27]

[edit] Incidents and accidents

On 1 July 2007, Jet Airways Flight 3307, a ATR 72-212A (registered VT-JCE) which was flying on the Bhopal-Indore route was involved in an accident which was caused by a storm. There were no fatalities amongst the 45 passengers and 4 crew onboard, however the aircraft suffered damages beyond repair.[28]