Table of Contents

Fore\vord..................................................................................................................................................3
.............................................................................................................................................. 6-9
1 Scope..........................................................................................................................................10
2 ogjjątjye efe egces...................................................................................................................10
3 .............................................................................................................. 10-12
4 Coptext of llje orqąqjzatjop.....................................................................................................................13
4.1 Understanding the organization and its context..................................................................13
4.2 Understanding the needs and expectations of interested parties.........................................13
4.3 Determining the scope of the quality management system.................................................13
4.4 Quality management system and its processes..................................................................15
5 Leadership.................................................................................................................................................16
5.1 Leadership and commitment..............................................................................................16
5.1.1 General. 16
5.1.2 Customer focus..................................................................................................17
5.2 Policy...............................................................................................................................17
5.2.1 Establishing the quality policy...............................................................................17
5.2.2 Communicating the quality policy.........................................................................17
5.3 Organizational roles, responsibilities and authorities..........................................................17
Planpinq.......................................................................................................................................18
6.1 Actions to address risks and opportunities...................................................................................................18
6.2 Quality objectives and planning to achieve them................................................................19
6.3 Planning of changes..........................................................................................................20
7 Sgppo/\...................................................................................................................,.......................20
7.1 Resources........................................................................................................................20
7.1.1 General...........................................................20
7.1.2 People................................................................................................................20
7.1.3 Infrastructure......................................................................................................20
7.1.4 Environment for the operation of processes.........................................................21
7.1.5 Monitoring and Measuring Resources..................................................................21
7.1.6 Organizational knowledge...................................................................................23
7.2 Competence.....................................................................................................................24
7.3 Awareness.......................................................................................................................25
7.4 Communication................................................................................................................25
7.5 Documented information...................................................................................................26
8 Operation.................................................................................................................................................28
8.1 Operational planning and control.......................................................................................28
8.2 Requirements for products and services............................................................................28
8.2.1 Customer communication...................................................................................28
8.2.2 Determining the requirements for products and services.......................................29
8.2.3 Review of the requirements for products and services..........................................29
8.2.4 Changes to requirements for products and services.............................................30