Aligning the Organization for

Successful Digital Transformation

MLC Master Class Series Webinar with Infor

July 28, 2021

Imagine a better future for manufacturing…

Moderator

David R. Brousell
Co-Founder, Vice President and
Executive Director
Manufacturing Leadership Council
 Today’s M4.0 Factory Maturity Levels
Q: How would you asses the Manufacturing M4.0 maturity level of your
company’s factories or plants? Predominately mid-range

© 2021 Manufacturing Leadership Council / NAM

 Defining M4.0 Change Management Process
Q: At what stage is your organization with change management program
associated with M4.0 plant floor initiatives? Almost half of companies are still
defining

© 2021 Manufacturing Leadership Council / NAM

 Biggest Obstacles to M4.0 Adoption
Q: What do you feel are your company’s primary roadblocks to implementing
your M4.0 strategy? Legacy systems, skills and budget remain biggest
obstacles

© 2021 Manufacturing Leadership Council / NAM

 Cultural Change Needed in Digital Era
Q: Thinking about new requirements of the digital age, does your company
believe it needs to change its culture to embrace this new era? Strong
majority believe culture change is needed

© 2021 Manufacturing Leadership Council / NAM

 Top Cultural Change Agenda
Q: If a culture change is needed, which description would best capture what
that chance would encompass? Data-driven decision-making and
Functional Integration

© 2021 Manufacturing Leadership Council / NAM

 Key Challenges to Change
Q: What are you company’s biggest challenges to cultural change? ROI
concerns and leadership bandwidth remain key challenges

© 2021 Manufacturing Leadership Council / NAM

 IT and OT Integration
Q: How would you describe the level of integration between your IT and OT
teams? Increasingly integrated IT and OT teams in the last two years

© 2021 Manufacturing Leadership Council / NAM

MLC Master Class Expert Panelists

Natalie Gibson John Shorter

Infor Infor
Director of Digital Strategy Senior Vice President
of Transformation
 Panel Discussion
• MLC research indicates that some of the reasons
manufacturers struggle with digital transformation (DT) have
to do with legacy systems issues as well as difficult in devising
ROI models.

– Would you agree with these reasons and/or are there

other factors as well?
– How best to overcome these hurdles?

#1
 Panel Discussion
• Getting an organization properly aligned for DT is certainly not for
the faint-hearted. It requires a lot of orchestration across functional
areas, top leadership buy-in and on-going commitment, and
significant change management and even cultural change. And we
know that DT often starts tactically, from the bottom up as a specific
pain point in an operation is addressed.

– What’s the trigger point where a company’s leadership needs to

say “we need to develop a vision, strategy, and roadmap” around
DT and what’s the best way to get this process underway?

#2
A modern backbone powering your ecosystem

YOUR
OPERATIONS
+ ASSETS

YOUR YOUR
NETWORK PEOPLE

YOUR
CUSTOMERS
A modern backbone powering your ecosystem
R&D PLM
Analytics Lot Tracking
Reports
Tracking
Planning
Budgeting Formulation

Contracting Labelling

Accounting Inventory
Asset
Management Warehousing

Supply Chain Scheduling

Ordering
Time + Attendance.
YOUR
Analytics Workforce
OPERATIONS Management
Supplier Portals + ASSETS Reporting

Benefits
Supply Chon
Optimization Health & Safety

Vendor Skills tracking

Agreements
Alerts
Analytics
YOUR YOUR Performance
Invoicing NETWORK PEOPLE Tracking

Mobility
Quality Control
Alerts
Compliance
Tracking Talent Science
- Management
Returns - Attraction
- Grow
Scheduling - Retention
YOUR
Payments CUSTOMERS Team dynamics
Customer
Outcome
Service

Order Visibility Returns

GTM Planning Analytics + data

Customer Service Segmentation

Campaign Relationship
Management Marketing Resource Management
Management
Mapping the Path to Transformation
O P T I M I Z A T I O N D I F F E R E N T I A T I O N

DO NOW DO NEXT
DO LATER
CORE EXTENSIBILITY UNIQUE NEXT-GEN
FOUNDATION OPTIMIZED SPECIFIC CONFIGURED + INNOVATION INDUSTRY
PROCESESS CONNECTED DISRUPTION
Digital Scaled Efficiency New Business Models +
Backbone + Effectiveness Experiences with Smart Facilities + Value Services
Unique Outcomes Networked Intelligence
OPERATIONS EMPLOYEE CUSTOMER CUSTOMER NEW BUSINESS
VALUE USE-CASE VALUE USE-CASE DO NOW
VALUE USE-CASE VALUE USE-CASE MODEL

EMPLOYEE CUSTOMER EMPLOYEE NETWORKED

VALUE USE-CASE VALUE USE-CASE VALUE USE-CASE VALUE USE-CASE

Foundational CUSTOMER
VALUE USE-CASE
NETWORKED
VALUE USE-CASE
NETWORKED
VALUE USE-CASE

Technology EMPLOYEE
VALUE USE-CASE
NETWORKED
VALUE USE-CASE

Backbone OPERATIONS
VALUE USE-CASE
 Panel Discussion
• What are some good models to use to organize around the
digital opportunity, while still running the business day to day?
– For example, should a special DT group be formed?
– Depending on the size of the company, does a point
person such as a Chief Digital Officer need to be
appointed?

#3
 Panel Discussion
• We often talk about how Manufacturing 4.0 compels cultural change, and
we saw the MLC research result showing that 71% believe cultural change
is necessary to successfully embrace the digital era.

– But from a leadership perspective, what does this change look like and
how should it be accomplished?
– For example, how does the culture get redefined?
• Does change happen through a series of small but important
actions over a period of time?
• Does the CEO have to drive change and make it clear that it is
mandatory?

#4
 Panel Discussion
• To take a specific aspect of both cultural change and
organizational integration, we’ve seen the MLC research
finding on IT/OT integration, which shows that only about 16%
are fully integrated and collaborative.
– How best to achieve this integration and what are some of
the most prevalent challenges in doing so?

#5
 Panel Discussion
• Payback from M4.0 projects in obviously an important metric, and
will, if present, make it easier to justify additional projects. But we all
know that a 100% success rate is impossible.
– How much tolerance vis a vis success/failure rates should there
be on projects?
– And are traditional ROI models suitable for digital projects or do
we need a different model of measurement?

#6
 Panel Discussion
• It seems that there are waves of new and improved technologies
hitting manufacturing with greater frequency than ever before.
AR/VR, AI and machine learning, 3D printing, quantum computing –
the list goes on.
– When thinking about their M4.0 transformations, should
manufacturers be experimenting with as many of these
technologies as possible to understand both their individual
impacts as well as their impact in aggregate or should
companies adopt a strategy of picking shots to see how specific
technologies are best applied to their business? .

#7
Q&A

Please use the ‘Questions Box’ to

submit your questions.
Upcoming Infor Events

Inforum 2021 Opening January 2022

Nov. 9-11, 2021 The Smart Factory @ Wichita
Caesars Forum| Las Vegas, NV
Join the MLC for a Plant Tour
Inforum will be offered both as an in-person event Smart Factory 2.0
and a digital experience from your own environment
February 16-17, 2022
https://inforum.infor.com/ Wichita, KS

https://www.manufacturingleadershipcouncil.com/plant-tours/
 MLC Plant Tours
On-Demand
Nexteer Intertape Polymer
BASF J&J IBM
Virtual Plant Tour Group Process, Technology, People
Virtual Plant Tour Virtual Plant Tour
In-Person Plant Tour MxD
August 11, 2021 September 8, 2021 December 1, 2021 Get Smart or Get Hacked:
November 2021
11:00 a.m. – 1:00 p.m. EDT 11:00 a.m. – 1:00 p.m. EST
Cybersecurity for Operational
11:00 a.m. – 1:00 p.m. EDT Technology
Tremonton, Utah
Cooley Group
Theme: Theme: Theme: From Legacy to Smart Teach:
Theme:
Nexteer’s Digital Trace:
Leveraging Data to Make M4.0
Bringing Operations Training Digitizing End to End Decisions
To Be Announced
Integration of M4.0 into the Digital Age Supply Chain
MxD
Technologies The Flexible Factory: Lessons on
Technology Integration

Protolabs
The Flexible Factory: Digital
Manufacturing in the Age of Disruption

Denso
Collaboration between
Humans and Technology

For more information, to register or view on-demand visit

https://www.manufacturingleadershipcouncil.com/plant-tours/
 Manufacturing Leadership Awards
Recognizing Excellence in Manufacturing
Mark Your Calendars
Submissions Open
August 16, 2021
“The Awards program provides an organization the ability to benchmark
themselves with best practices of others from around the world.”
- Director of the NEW Manufacturing Alliance
Save The Date 2021
Manufacturing in 2030:
The Shape of Things to Come
Dec. 8-9, 2021
Four Seasons | New Orleans, LA

More information and registration details coming soon!

www.manufacturingleadershipcouncil.com
Save The Date 2022
Rethink:
The Manufacturing Leadership
Council Summit
June 27-29, 2022
JW Marriott | Marco Island, FL

More information coming soon!

www.manufacturingleadershipcouncil.com
Thank you for joining us…
For any additional questions or to connect with any or our
panelists, please feel free to reach out to:

[email protected]