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FAQs for Undergraduate (Senior) Hall Allocation for Academic Year 2022-23

1. How are hall places allocated for Academic Year 2022-23?

The allocation of the residential hall and room is done electronically, subject to the availability
of rooms and the Hall Admission Scheme, and based on prevailing national policies and public
health guidelines.

2. Why are applicants placed on wait list?

We continue to see a strong demand for on-campus accommodation. Allocation is based on

3. How is the wait list being processed?

Any subsequent rounds of hall offers will be based on balloting, in descending order of each
applicant’s highest CCA points obtained from their respective Campus Life Activities, until the
last person on the list is made an offer. The waiting period varies yearly.

4. Can waitlisted applicants appeal if they need on-campus accommodation?

Unsuccessful hall applicants with extenuating situations can submit an appeal request via Ask
Campus Housing by providing recent and applicable documentary proof, in a single request,
and this will be taken into consideration in the review of appeal submitted for hall stay on a
case-by-case basis. Due to the oversubscription, we cannot guarantee that all appeals will be
successful.

Hall applicants on wait list who do not have a local residence in Singapore are strongly advised
to arrange for off-campus housing for their accommodation needs. Students who are currently
overseas are advised to make their housing arrangements before their arrival in Singapore.

More resources on off-campus housing are available at the Off-Campus Housing webpage.

5. When will the results for next round of hall offers be released?

Subject to availability following the withdrawal and rejection of the earlier round of offers, there
may be another round of hall offers for waitlisted applicants around end July 2022.

6. How is the University supporting applicants who live further away from campus?

There are heartland shuttle bus services from Ang Mo Kio, Bukit Gombak, Pasir Ris, Punggol,
Sengkang, Tampines, Yishun and Novena to NTU’s main campus. For more information,
please visit the Internal Campus Shuttle webpage.

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7. How do applicants withdraw their hall application if they have made alternative
housing arrangement and/or no longer require on-campus accommodation?

Applicants can submit their withdrawal request via Ask Campus Housing, select “Hall
Application/Allocation Enquiries”. Do note that once a withdrawal request has been made, it
is considered final and will be irreversible. There shall be no refund of the hall application fee.

8. When will the successful applicants get details of the hall and room which they are
assigned to?

Successful applicants will be informed of their assigned hall and room from mid-June 2022.
Applicants may not necessarily be offered their preferred Hall or room type.

9. How do successful applicants reject the hall offer if they have changed their mind
about staying on campus?

Successful applicants who have made alternative arrangements for off-campus housing
and/or no longer require on-campus accommodation are to submit the rejection form before
the stipulated date in the offer letter. The link to submit the rejection form will be provided in a
follow-up email sent via OneStop@SAC to successful applicants.

10. What happens if successful applicants reject their hall offer?

Once the rejection form is submitted, the decision is considered final and will be irreversible.
The next Hall Application exercise will only be held should there be sufficient rooms available.

11. What happens if successful applicants miss the deadline to pay the hall acceptance
fee?

The hall offer will lapse and the hall placement will be given to another applicant on the wait
list.

12. How do successful applicants request for a change of Hall or room?

The hall offer must first be accepted and the hall acceptance fees paid before a request for
change of Hall or room will be reviewed.

Students with extenuating situations can submit a request to change Hall or room via
OneStop@SAC by providing recent and applicable documentary proof, in a single request,
and each request will be reviewed on a case-by-case basis. Should there be multiple requests
submitted by the same student, only the first request submitted will be considered and all
subsequent requests shall be cancelled.

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13. How are Hall or room change requests processed?

Requests are not processed on a first-come, first-served basis, and waiting time may vary as
available rooms have been offered earlier. Requests will be subject to the availability of rooms,
following the withdrawal and rejection of the earlier round of offers, and applicants may not
necessarily be offered their preferred Hall or room type.

For students who have found another consenting hall resident of the same gender to change
rooms with, each individual must submit his/her own hall room change request, and clearly
indicate the other person as the hall resident to swap hall room with.

Please also note that the re-assigned Hall or room, where applicable, will be final.

14. What should successful applicants do while waiting for their Hall or room change
request to be approved?

Until you are informed of a successful room change, students should check-in to their allocated
hall room as stipulated in their respective Hall offer letter.

15. What happens if successful applicants do not collect the room keys to their
assigned hall room by the stipulated date in the hall offer letter?

The hall offer will lapse and hall acceptance fee refunded (where applicable) if the room keys
are not collected by the stipulated date in the hall offer letter, and the hall placement shall be
given to another student on the wait list.

16. How do successful applicants collect their room keys?

Room keys collection and Hall check-in are strictly by appointment only. Successful applicants
can book an appointment to collect the room keys in person or authorise their proxy (family
member or friend) to collect the room keys on their behalf.

Each resident may only book one appointment time slot to check-in and collect their own Hall
room key. If a resident books more than one appointment time slot, only the first time slot will
be confirmed and all subsequent time slots will be released to other residents. The resident
will receive a confirmation in his/her NTU email account when the check-in appointment
booking is successful.

For proxy key collection, the authorised proxy will be required to bring along the confirmation
email, official photo identification documents and the payment acknowledgement
page/email/receipt for verification purposes to facilitate the key collection. The hall resident
must subsequently proceed in person to the assigned Hall Admin Office to complete the
check-in process on the next work day after the hall resident have checked into his/her room.

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17. Why are hall fees reviewed periodically?

Hall fees are reviewed periodically to account for and defray any inflationary cost increases.
The latest hall fee adjustment considers the significant increases in the costs of operating the
hostels over the last few years, including security, cleaning, maintenance and electricity
costs. To ensure that on-campus accommodation remains affordable for students, the hall fee
adjustment has been kept nominal. Various initiatives, including green and energy saving
measures have been put in place to manage hall operating costs. NTU hall fees remain the
lowest among local universities, and were last adjusted in 2019. The University will continue
to help needy students cope with their hall accommodation expenses through existing financial
assistance schemes, such as bursaries and other funding.

18. Are there financial assistance schemes available?

Financial assistance schemes are available to eligible undergraduate students facing financial
difficulties to defray their living costs. Students may refer to the various financial assistance
schemes for more information.

A special accommodation financial assistance package will be made available for students
who meet the criteria for MOE Higher Education Bursary and MOE Higher Education
Community Bursary to assist with the hall fee adjustment for AY2022-23 which takes effect
from 1 August 2022. Details will be provided by 15 July 2022. Please check back to this FAQ
page for updates.

For further queries, please contact us via Ask Campus Housing.

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