LESSON 3

FUNCTIONS, ROLES, AND SKILLS OF A effectiveness.

MANAGER - Traditionally, top-level executives set the
company’s general direction by designing
DEFINITION OF TERMS strategies and by controlling various
resources.
MANAGER
- An individual engaged in management MIDDLE-LEVEL MANAGERS
tasks such as the supervision, sustaining, - Middle-level managers are the tactical
upholding, and assurance of obligations for managers in charge of the organization’ s
the work of others within their workgroup, middle levels or departments. They
team, department, the organization in formulate specific objectives and activities
general. based on the strategic or general goals and
objectives developed by top-level
MANAGERIAL ROLES managers.
- The different roles of managers, such as
interpersonal, informational, and decision- FRONTLINE OR LOWER-LEVEL MANAGERS
making roles. - Lower-level managers are also known as
operational managers and are responsible
MANAGERIAL SKILLS for supervising the organization’s day-to-
- The different skills that managers could day activities; they are the bridges between
acquire, such as human and technical skills. management and non-management
employees.
The managers are on of the key persons in
an organization. Organizational success MANAGERIAL ROLES
depends on managers who make the best - As a manager, you probably fulfill many
possible use of their human and material different roles every day. For instance, as
resources and who promote high levels of well as leading your team, you might find
results, productivity, and quality among the yourself resolving a conflict, negotiating
individuals under their control. new contracts, representing your
department at a board meeting, or
MANAGERIAL LEVELS approving a request for a new computer
system.
Organizations usually have three levels of - Managerial roles are classified into three
management for their corresponding types: interpersonal, informational, and
managers. These are the top-level decision-making.
managers, middle-level managers, and - Henry Mintzberg, professor at McGill
frontline or lower-level managers. University, conducted research on what real
managers do.
TOP-LEVEL MANAGERS
- Top-level managers are the general or
strategic managers who focus on long term
organizational concerns and emphasize the
organization’s stability, development,
progress, and overall efficiency and
INTERPERSONAL RESOURCE ALLOCATOR
- In addition to distributing people and
FIGUREHEAD other organizational resources, this involves
- As a manager, you are accountable for allocating financial resources.
social, formal, and legal duties. NEGOTIATOR
LEADER - In your team, department, or organization,
- As a leader, you oversee everyone in the you may be required to lead or participate
group’s performance and duties while also in significant discussions.
providing direction to your team,
department, or even the entire MANAGERIAL SKILLS
organization.
LIAISON CONCEPTUAL SKILLS
- Communication with internal and external - Conceptual skills enable managers to think
contacts is required of managers. of possible solutions to complex problems.
Through their ability to visualize abstract
INFORMATIONAL situations, they develop a holistic view of
their organization and its relation to the
MONITOR wider external environment surrounding it.
- In this position, you routinely look for
information about your company and the HUMAN SKILLS
industry in order to spot important - Human skills enable managers in all levels
environmental changes. to relate well with people. Communicating,
DISSEMINATOR leading, inspiring, and motivating them
- This is where you share information with become easy with the help of human skills.
your team and colleagues that might be Dealing with people, both in the
helpful. organization’s internal and external
SPOKESPERSON environment, is inevitable, so it is necessary
- You are in charge of communicating for managers to develop these human skills.
information about your organization's
objectives to those outside of it in this
capacity. TECHINICAL SKILLS
- Technical skills are also important for
DECISION-MAKING managers for them to perform their tasks
with proficiency with the use of their
ENTREPRENEUR expertise. Lower-level managers find these
- As a manager, you instigate and oversee skills very important because they are the
organizational change. ones who manage the non-management
workers who employ varied techniques and
DISTURBANCE HANDLER
tools to be able to yield good quality
- The manager is responsible for taking
products and services for their company.
control when a team or organization faces
an unanticipated challenge.
MANAGERIAL RESPONSIBILITIES BUSINESS GROWTH AND SUSTAINABILITY
- It is a manager’s primary responsibility to
STAFFING ensure the success of the company. His or
- Includes writing job descriptions, putting her actions should be geared toward
ads for open positions, reviewing resumes, business growth and sustainability.
interviewing applications, and prospective Managers must also constantly review the
applicants, hiring and, firing. Managers company’s financial, budgetary, and
oversees his or her employees and ensures production goals.
that they are trained properly.

COMMUNICATION
- May be one of the most important
responsibilities of a manager to keep the
workplace running efficiently. Managers
should be able to resolve conflicts, motivate
employees, interact with the public on
behalf of the company, and preserve
customer relations.

TRAINING
- Managers schedules orientation of new
employees and subsequent training to
perform better in their jobs and must also
evaluate their progress on a regular basis to
determine whether additional training is
required.

ADMINISTRATIVE INVESTIGATION AND

DISCIPLINE
- It is the job of the manager to investigate
any employee who violates company rules
and discipline them when proven guilty. He
or she may also terminate and employee,
after due process, who habitually fails to
perform under the known and agreed
standards established by the company.

EMPLOYEE RELATIONS
- Maintenance of good employer-employee
relations is very important. Happy
employees are proven to be motivated and
more productive in the workplace.