Maintenance and Service Guide

HP ProBook 445 G7 Notebook PC

IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2020 HP Development Company, Product notice Software terms
L.P.
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To access the latest user guides, go to
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First Edition: April 2020

Document Part Number: L92357-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by applicable safety standards.

iii
iv Safety warning notice
Table of contents

1 Product description ....................................................................................................................................... 1

2 Components .................................................................................................................................................. 6
Right ....................................................................................................................................................................... 6
Left ......................................................................................................................................................................... 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 10
Touchpad ........................................................................................................................................... 10
Lights ................................................................................................................................................. 11
Button, speakers, and fingerprint sensor ......................................................................................... 12
Special keys ....................................................................................................................................... 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15

3 Illustrated parts catalog .............................................................................................................................. 16

Computer major components .............................................................................................................................. 16
Display components ............................................................................................................................................ 19
Cable Kit ............................................................................................................................................................... 20
Bracket Kit ............................................................................................................................................................ 21
Mass storage devices ........................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23

4 Removal and replacement procedures preliminary requirements .................................................................... 26

Tools required ...................................................................................................................................................... 26
Service considerations ......................................................................................................................................... 26
Plastic parts ....................................................................................................................................... 26
Cables and connectors ...................................................................................................................... 26
Drive handling ................................................................................................................................... 27
Workstation guidelines ..................................................................................................................... 27
Electrostatic discharge information .................................................................................................................... 27
Generating static electricity .............................................................................................................. 28
Preventing electrostatic damage to equipment ............................................................................... 28
Personal grounding methods and equipment .................................................................................. 29
Grounding the work area ................................................................................................................... 29
Recommended materials and equipment ........................................................................................ 29
Packaging and transporting guidelines .............................................................................................................. 30

v
 5 Removal and replacement procedures for authorized service provider parts .................................................... 31
Component replacement procedures .................................................................................................................. 31
Preparation for disassembly ............................................................................................................. 31
Battery Safe mode ............................................................................................................................ 31
Bottom cover ..................................................................................................................................... 32
Battery ............................................................................................................................................... 33
Memory modules ............................................................................................................................... 34
WLAN/Bluetooth combo card ............................................................................................................ 35
M.2 solid-state drive ......................................................................................................................... 37
Hard drive .......................................................................................................................................... 38
Speaker assembly ............................................................................................................................. 40
Fan ..................................................................................................................................................... 41
Heat sink ............................................................................................................................................ 42
USB board .......................................................................................................................................... 44
Touchpad assembly ........................................................................................................................... 45
Fingerprint sensor assembly ............................................................................................................ 46
Card reader board .............................................................................................................................. 48
RTC battery ........................................................................................................................................ 50
Power connector cable ...................................................................................................................... 52
System board .................................................................................................................................... 53
Display assembly ............................................................................................................................... 56
Keyboard/top cover ........................................................................................................................... 65

6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 66

Using Computer Setup ......................................................................................................................................... 66
Starting Computer Setup .................................................................................................................. 66
Navigating and selecting in Computer Setup ................................................................................... 66
Restoring factory settings in Computer Setup ................................................................................. 66
Updating the BIOS ............................................................................................................................. 67
Determining the BIOS version ......................................................................................... 67
Downloading a BIOS update ........................................................................................... 67
Changing the boot order using the f9 prompt .................................................................................. 68
TPM BIOS settings (select products only) ........................................................................................................... 68
Using HP Sure Start (select products only) ......................................................................................................... 69

7 Using HP PC Hardware Diagnostics ................................................................................................................ 70

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 70
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 70
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 71
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 71

vi
 Installing HP PC Hardware Diagnostics Windows ............................................................................. 71
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 71
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 72
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 72
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 72
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 73
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 73
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 73
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 73
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 73
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 73

8 Backing up, restoring, and recovering ........................................................................................................... 75

Backing up information and creating recovery media ........................................................................................ 75
Using Windows tools ......................................................................................................................... 75
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 75
Restoring and recovery ........................................................................................................................................ 76
Restoring, resetting, and refreshing using Windows tools .............................................................. 76
Recovering using HP Recovery media ............................................................................................... 76
Changing the computer boot order ................................................................................................... 76
Using HP Sure Recover (select products only) .................................................................................. 77

9 Specifications .............................................................................................................................................. 78
Computer specifications ...................................................................................................................................... 78
35.6 cm (14.0 in) display specifications .............................................................................................................. 79
Hard drive specifications ..................................................................................................................................... 79
Solid-state drive specifications ........................................................................................................................... 80

10 Statement of memory volatility .................................................................................................................. 81

Nonvolatile memory usage ................................................................................................................................. 83
Questions and answers ....................................................................................................................................... 85
Using HP Sure Start (select models only) ............................................................................................................ 86

11 Power cord set requirements ...................................................................................................................... 87

Requirements for all countries ............................................................................................................................ 87
Requirements for specific countries and regions ................................................................................................ 88

12 Recycling .................................................................................................................................................. 90

vii
 Index ............................................................................................................................................................. 91

viii
1 Product description

Table 1-1 Product components and their descriptions

Category Description

Product Name HP ProBook 445 G7 Notebook PC

Processors AMD® Ryzen™ Mobile Processor (15 W)

Ryzen 7 PRO 4750U, 1.7 GHz/4.2 GHz, eight cores, 8 MB L3 cache; 4 MB L2 cache; AMD Radeon™ Graphics

Ryzen 7 4700U, 2.0 GHz/4.2 GHz, eight cores, 8 MB L3 cache; 4 MB L2 cache; AMD Radeon Graphics

Ryzen 5 PRO 4650U, 2.1 GHz/4.0 GHz, eight cores, 8 MB L3 cache; 4 MB L2 cache; AMD Radeon Graphics

Ryzen 5 4500U, 2.375 GHz/4.0 GHz, six cores, 8 MB L3 cache; 3 MB L2 cache; AMD Radeon Graphics

Ryzen 3 4300U, 2.7 GHz/3.8 GHz, four cores, 4 MB L3 cache; 2 MB L2 cache; AMD Radeon Graphics

Graphics Supports HD decode, DX12, HDMI 1.4b up to 4 K @ 30 Hz

AMD Radeon Graphics

Supports 4 independent displays when on the HP USB-C Dock G4; Max resolution = 4 K @ 30 Hz
(DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2)

Supports 4 independent displays when on the HP Thunderbolt™ Dock 120 W G2; Max resolution = 4 K @ 30
Hz (DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2)

Supports 4 independent displays when on the HP USB-C Mini Dock ; Max resolution = 4 K @ 30 Hz (HDMI) or
1920 × 1080 @ 60 Hz (VGA)

Supports 4 independent displays when on the HP USB-C Universal Dock; Max resolution = 4 K @ 30 Hz
(DisplayPort 1) or 4 K @ 30 Hz (DisplayPort 2)

Panel 35.6 cm (14.0 in), LED backlight, antiglare, nontouch

High definition (HD) (1366 × 768), SVA, 45% CG, eDP, slim, 220 nits

HD, SVA, 45% CG, eDP, slim, 220 nits, with HD camera

HD, SVA, 45% CG, eDP, slim, 220 nits, with HD + IR camera

Full high definition (FHD) (1920 × 1080), UWVA, 45% CG, eDP, slim, 250 nits

FHD, UWVA, 45% CG, eDP, slim, 250 nits, with HD camera

FHD, UWVA, 45% CG, eDP, slim, 250 nits, with HD + IR camera

FHD, UWVA, 72% CG, eDP, slim, 400 nits, with HD camera

FHD, UWVA, 72% CG, eDP + PSR, flat, 1000 nits, privacy, with HD camera

Memory Two customer-accessible memory module slots supporting up to 16 GB of RAM

Supports dual-channel memory

PC4-3200, DDR4 SODIMMs

Supports the following configurations:

● 32 GB (16 × 2)

1
 Table 1-1 Product components and their descriptions (continued)
Category Description

● 16 GB (16 × 1) or (8 × 2)

● 12 GB (8 + 4)

● 8 GB (8 × 1) or (4 × 2)

● 4 GB (4 × 1)

Primary storage Supports the following SATA, 7 mm, 2.5 inch hard drive:

● 1 TB, 5400 rpm

● 500 GB, 7200 rpm

Primary M.2 storage Supports the following M.2 2280 solid-state drives:

● 512 GB, PCIe, NVMe, TLC

● 512 GB, PCIe, NVMe, value

● 256 GB, PCIe, NVMe, value

● 256 GB, SATA, TLC

● 128 GB, SATA, TLC

Fixed optical drive Supports external USB drive via power port

Audio/Visual Audio controls

Integrated dual-array microphone (select products only)

Integrated mono microphone (select products only)

Integrated camera (720p HD) (select products only)

Integrated camera (720p HD + IR) (select models only)

Camera privacy cover

Supports WDR (Wide Dynamic Range)

Audio-out (headphone)/audio-in (microphone) combo jack

RJ-45 (network) Realtek RTL8111HSH-CG (non-DASH)

S3/S4/S5 wake on LAN with embedded NIC

The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock
G4, HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C
Dock G5.

The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4,
HP Thunderbolt Dock 120 W G2, HP USB-C Mini Dock, HP USB-C/A Universal Dock G2, and HP USB-C Dock
G5.

Wireless Wireless Personal Area Network (PAN) Bluetooth (r)

Bluetooth® 5.0 supported using combo card

Wireless Local Area Network (WLAN) (select products only)

Integrated WLAN options with dual antennas M.2 2230 socket (PCIe/USB):

● Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0

2 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category Description

● Intel Dual Band Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adapter (non-vPro)

● Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro, supports gigabit file transfer speeds)

WLAN antennas (2) (configured at bottom of panels)

Supports HP LAN-Wireless Protection (WLAN/LAN switching)

Supports HP Connection Optimizer with Data Analytics

Supports WoWLAN S3/S4 AC Mode

Supports Turbo Lite Wi-Fi

Bluetooth S3 Wake-up

Media card reader Supports microSD™, SDHC™, SDXC™

Ports (Input/output) Hot plug/unplug and autodetect

HDMI 1.4

One USB 2.0 + powered port (left)

Two USB 3.1 Gen 1 ports (right)

One USB 3.1 Gen 1 Type-C port (PD + DP)

Audio-out (headphone)/audio-in (microphone) combo jack

RJ-45 (network)

Multi-pin AC port

Sensors Accelerometer

Hall sensor

Docking HP Thunderbolt Dock 120 W G2

HP USB-C Dock G4

HP USB-C Universal Dock

HP USB-C Mini Dock

HP TB Dock G2 Audio Module

HP USB-C/A Universal Dock G2

HP USB-C Dock G5

Keyboard/pointing Keyboard
devices
Backlit and nonbacklit, spill-resistant

Touchpad requirements

Precision Touchpad Default Gestures support

FW PTP

No Hybrid Mode Support

Power requirements Battery

3
 Table 1-1 Product components and their descriptions (continued)
Category Description

3 cell, 45 Whr, lithium polymer, soft pack, HP Long Life

HP Fast Charge Technology

AC adapters

45 W, straight, USB Type-C AC adapter, nPFC, 1.8 m (5.9 ft)

45 W, right angle, 4.5 mm

45 W, right angle, 4.5 mm, for use in Argentina

45 W, right angle, 4.5 mm, 2 prong, for use in Japan

65 W straight USB Type-C AC adapter

65 W, right angle, 4.5 mm

65 W, right angle, 4.5 mm, for use in Argentina

65 W Smart AC adapter, right angle, 4.5 mm - EM

Power cords

3-wire plug (C5), 1.8 m (5.9 ft), conventional

3-wire plug (C5), 1.0 m (3.3 ft), conventional

2-wire plug (C7), 1.0 m (3.3 ft), conventional,

Duckhead power cord (C5NS), 1.8 m (5.9 ft)

Duckhead power cord (C5NS), 1.0 m (3.3 ft)

Duckhead (C5NS)

Security Security lock

Touch fingerprint sensor (select products only)

TPM 2.0 (Infineon; soldered down)

Hardware enforced firmware protection: HP Hardware Root of Trust

Preboot authentication (password)

Operating system Operating system version

Windows® 10

FreeDOS 3.0

Preinstalled

Windows 10 Home 64

Windows 10 Home 64 Advanced

Windows 10 Home 64 Advanced Single Language

Windows 10 Home 64 Chinese Market CPPP

Windows 10 Home 64 High-end Chinese Market CPPP

Windows 10 Home 64 Plus

4 Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)

Category Description

Windows 10 Home 64 Plus Single Language

Windows 10 Home 64 Plus Single Language Africa Market PPP

Windows 10 Home 64 Plus Single Language APAC EM PPP

Windows 10 Home 64 Plus Single Language India Market PPP

Windows 10 Home 64 Plus Single Language Indonesia Market PPP

Windows 10 Home 64 Single Language

Windows 10 Home 64 Single Language Africa Market PPP

Windows 10 Home 64 Single Language APAC EM PPP

Windows 10 Home 64 Single Language India Market PPP

Windows 10 Home 64 Single Language Indonesia Market PPP

Windows 10 Pro 64

Windows 10 Pro 64 Chinese Market

Windows 10 Pro 64 StF MSNA Plus

Windows 10 Pro 64 StF MSNA Standard

Windows 10 Pro 64 StF MSNA Strategic

FreeDOS

Restore Media

Windows 10 Driver DVD

Windows 10 Driver USB

Windows 10 Professional 64 bit OS DVD

Windows 10 Professional 64 bit OS USB

Certified

Microsoft® WHQL

Web-only support

Windows 10 Enterprise 64

Serviceability User replaceable parts

AC adapter

5
 2 Components

Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right

Table 2-1 Right-side components and their descriptions

Component Description

(1) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.

To access this guide:

▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(2) USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.

(3) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface (HDMI) device.

(4) RJ-45 (network) jack/status lights Connects a network cable.

● Green (left): The network is connected.

● Amber (right): Activity is occurring on the network.

(5) USB Type-C power connector port, SuperSpeed Connects an AC adapter that has a USB Type-C connector,
port, and DisplayPort™ connector supplying power to the computer and, if needed, charging the
computer battery.

– and –

6 Chapter 2 Components
Table 2-1 Right-side components and their descriptions (continued)

Component Description

Connects a USB device that has a Type-C connector, such as a

cell phone, camera, activity tracker, or smartwatch, and
provides high-speed data transfer.

– and –

Connects a display device that has a USB Type-C connector,

providing DisplayPort output.

NOTE: Cables, adapters, or both (purchased separately) might

be required.

(6) Battery light When AC power is connected:

● White: The battery charge is greater than 90%.

● Amber: The battery charge is from 0 to 90%.

● Off: The battery is not charging.

When AC power is disconnected (battery not charging):

● Blinking amber: The battery has reached a low battery

level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

● Off: The battery is not charging.

(7) Power connector Connects an AC adapter.

Right 7
 Left

Table 2-2 Left-side components and their descriptions

Component Description

(1) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.

(2) USB powered port Connects and supplies power to a USB device, such as a cell
phone, camera, activity tracker, optical drive, or smartwatch,
and provides data transfer.

(3) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.

(4) Memory card reader Reads optional memory cards that store, manage, share, or
access information.

To insert a card:

1. Hold the card label-side up, with the connectors facing the
computer.

2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.

To remove a card:

▲ Press in on the card, and then remove it from the memory

card reader.

(5) Drive light ● Blinking white: The hard drive is being accessed.

● Amber: HP 3D DriveGuard has temporarily parked the hard

drive.

8 Chapter 2 Components
Display

Table 2-3 Display components and their descriptions

Component Description

(1) WLAN antennas* (select products only) Send and receive wireless signals to communicate with wireless local area
networks (WLANs).

(2) Internal microphones Record sound.

(3) Camera(s) (select products only) Allow(s) you to video chat, record video, and record still images. Some cameras
also allow a facial recognition logon to Windows, instead of a password logon.

NOTE: Camera functions vary depending on the camera hardware and

software installed on your product.

(4) Camera privacy cover (select products By default, the camera lens is uncovered, but you can slide the camera privacy
only) cover to block the camera's view. To use the camera, slide the camera privacy
cover in the opposite direction to reveal the lens.

NOTE: If you have both front-facing and rear-facing cameras, when one
camera lens is revealed and ready to use, the other is concealed.

(5) Camera light (select products only) On: The camera is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.

To access this guide:

▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.

Display 9
 Keyboard area
Touchpad

Table 2-4 Touchpad components and their descriptions

Component Description

(1) Touchpad zone Reads your finger gestures to move the pointer or activate
items on the screen.

(2) Left touchpad button Functions like the left button on an external mouse.

(3) Right touchpad button Functions like the right button on an external mouse.

10 Chapter 2 Components
Lights

Table 2-5 Lights and their descriptions

Component Description

(1) Power light ● On: The computer is on.

● Blinking: The computer is in the Sleep state, a power-saving

state. The computer shuts off power to the display and
other unneeded components.

● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.

(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.

(3) Mute light ● On: Computer sound is off.

● Off: Computer sound is on.

(4) Microphone mute light ● On: Microphone is off.

● Off: Microphone is on.

(5) Num lk light On: Num lock is on.

(6) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth® device, is on.

NOTE: On some models, the wireless light is amber when all

wireless devices are off.

(7) Fn lock light On: The fn key is locked.

Keyboard area 11
 Button, speakers, and fingerprint sensor

Table 2-6 Button, vent, speakers, fingerprint reader, and their descriptions

Component Description

(1) Power button ● When the computer is off, press the button to turn on the computer.

● When the computer is on, press the button briefly to initiate Sleep.

● When the computer is in the Sleep state, press the button briefly to exit Sleep (select
products only).

● When the computer is in Hibernation, press the button briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of unsaved
information.
If the computer has stopped responding and shutdown procedures are ineffective, press and
hold the power button for at least 4 seconds to turn off the computer.

To learn more about your power settings, see your power options.

▲ Right-click the Power meter icon and then select Power Options.

(2) Speakers (2) Produce sound.

(3) Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during routine operation.

(4) Fingerprint reader (select Allows a fingerprint logon to Windows, instead of a password logon.
products only)
▲ Swipe down across the fingerprint reader.

IMPORTANT: To prevent fingerprint logon issues, be sure when you register your
fingerprint that all sides of your finger are registered by the fingerprint reader.

12 Chapter 2 Components
Special keys

Table 2-7 Special keys and their descriptions

Component Description

(1) esc key Displays system information when pressed in combination with the fn key.

(2) fn key Executes frequently used system functions when pressed in combination with
another key. Such key combinations are called hot keys.

(3) Windows key Opens the Start menu.

NOTE: Pressing the Windows key again closes the Start menu.

(4) Action keys Execute frequently used system functions.

(5) Embedded numeric keypad A numeric keypad superimposed over the keyboard alphabet keys. When fn+num
lk is pressed, the keypad can be used like an external numeric keypad. Each key on
the keypad performs the function indicated by the icon in the upper-right corner
of the key.

NOTE: If the keypad function is active when the computer is turned off, that
function is reinstated when the computer is turned back on.

(6) Windows application key Displays options for a selected object.

(7) num lk key Turns the embedded numeric keypad on and off when pressed in combination
with the fn key.

– or –

Turns the embedded numeric keypad on and off.

Keyboard area 13
 Bottom

Table 2-8 Bottom component and description

Component Description

Vent Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

14 Chapter 2 Components
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.

IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.

● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Table 2-9 Service label components

Component

(1) HP product name

(2) Product ID

(3) Serial number

(4) Warranty period

● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

Labels 15
 3 Illustrated parts catalog

Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.

16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions
Item Description Spare part number

(1) Display panel assembly not available as a spare

part
NOTE: Display panels are only available as spare parts at a subcomponent level.

(2) Top cover/keyboard (includes cable)

NOTE: For a detailed list of keyboard country codes, see Keyboard/top cover on page 65.

With backlight L65224-001

No backlight L65225-001

With backlight, privacy L79440-001

(3) Touchpad (includes cable) L77252-001

(4) Fingerprint sensor assembly L77229-001

NOTE: The fingerprint sensor cable is available in the Cable Kit as spare part number
M04397-001.

(5) RTC battery L02772-001

(6) USB board (includes cable) L44578-001

NOTE: The USB board cable is available in the Cable Kit as spare part number M04397-001.

(7) Speaker assembly L44554-001

(8) Card reader board (includes cable) L52223-001

NOTE: The card reader board cable is also available in the Cable Kit as spare part number
M04397-001.

(9) System board (includes integrated processor and replacement thermal material)

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating system

xxxxxx-601: Windows 10 operating system

AMD Ryzen 7 PRO 4750U processor M09523-xx1

AMD Ryzen 5 PRO 4650U processor M09522-xx1

AMD Ryzen 7 4700U processor L98556-xx1

AMD Ryzen 5 4500U processor L98554-xx1

AMD Ryzen 3 4300U processor L98552-xx1

(10) Heat sink (includes replacement thermal material) L52217-001

(11) Power connector cable L01048-001

(12) WLAN module

Intel Dual Band Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro) L16647-002

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro) L35282-002

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-002

(13) Fan L44556-001

(14) Memory module (DDR4-3200)

Computer major components 17

 Table 3-1 Computer major components and their descriptions (continued)

Item Description Spare part number

16 GB L67710-002

8 GB L46598-002

4 GB L83673-002

(15) M.2 solid-state drive

512 GB, PCIe, TLC L85360-002

512 GB, PCIe, value L85364-002

256 GB, PCIe, value L85354-002

256 GB, SATA-3, TLC 938184-852

128 GB, SATA-3, TLC L85346-002

(16) Battery (3 cell, 45 Whr) L32656-005

(17) Hard drive

1 TB, 5400 rpm, 7 mm L30422-002

500 GB, 7200 rpm, 7 mm 703267-002

(18) Bottom cover L44558-001

18 Chapter 3 Illustrated parts catalog

Display components

Table 3-2 Display components and their descriptions

Item Description Spare part number

(1) Display bezel

For use in models without a camera L78090-001

For use in models with an HD camera L78091-001

For use in models with an HD + IR camera L78092-001

(2) Display panel (raw) (includes bezel adhesive and display enclosure adhesive)

HD panel L98562-001

FHD panel, nonprivacy L98563-001

FHD panel. privacy L98564-001

(3) Display/camera cable assembly, HD models (included in Display Cable Kit) L78088-001

(4) Camera module, HD (includes bezel adhesive and display enclosure adhesive) L81889-001

Display components 19
 Table 3-2 Display components and their descriptions (continued)

Item Description Spare part number

(5) Display/camera cable assembly, HD + IR models (included in Display Cable Kit) L78088-001

(6) Camera module, HD + IR (includes bezel adhesive and display enclosure adhesive) L81890-001

Microphone board M09340-001

(7) WLAN antennas (includes bezel adhesive and display enclosure adhesive) L78070-001

(8) Hinge Kit (left and right hinges; includes bezel adhesive and display enclosure adhesive)

For use in nonprivacy models L78093-001

For use in privacy models L91017-001

(9) Display rear cover (includes wireless antennas and bezel adhesive)

Models with a nonprivacy display and HD camera L78072-001

Models with a privacy display L78074-001

Models with a nonprivacy display and HD+ camera L78075-001

Camera privacy cover (not illustrated) L77237-001

Cable Kit

Table 3-3 Cable Kit components and their descriptions

Item Description Spare part number

Cable Kit, includes the following parts: M04397-001

(1) USB board cable

(2) Card reader board cable

20 Chapter 3 Illustrated parts catalog

 Table 3-3 Cable Kit components and their descriptions (continued)

Item Description Spare part number

(3) Touchpad cable

(4) Fingerprint sensor cable

Bracket Kit

Table 3-4 Bracket Kit components and their descriptions

Item Description Spare part number

Bracket Kit, includes the following parts: L77264-001

(1) Fingerprint sensor bracket

(2) USB Type-C port bracket

(3) RJ-45 (network) jack bracket

Fingerprint sensor insert (for use in models without a fingerprint sensor; not illustrated)

Bracket Kit 21
 Mass storage devices

Table 3-5 Mass storage devices and their descriptions

Item Description Spare part number

(1) Solid-state drive, M.2

512 GB, PCIe, TLC

512 GB, PCIe, value L85364-002

256 GB, PCIe, value L85354-002

256 GB, SATA-3, TLC 938184-852

128 GB, SATA-3, TLC L85346-002

(2) Hard drive

1 TB, 5400 rpm, 7 mm L30422-002

500 GB, 7200 rpm, 7 mm 703267-002

Hard Drive Hardware Kit, includes the following parts: L44510-001

(3) Hard drive cover

(4) Hard drive cable

22 Chapter 3 Illustrated parts catalog

Miscellaneous parts
Table 3-6 Miscellaneous parts and their descriptions
Description Spare part number

AC adapters

65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM 913691-850

65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC 710412-001

65 W, USB Type-C, wall mount, nPFC, 1.8 m (5.9 ft) L32392-001

45 W Smart AC power adapter, 4.5 mm barrel connector 741727-001

45 W Smart AC power adapter, 4.5 mm barrel connector, 2 prong, 1.8 m (5.9 ft) (RC) 742436-001

45 W, USB Type-C, wall mount, nPFC, 3 pin, 1.8 m (5.9 ft) L43407-001

Plastics Kit (includes fingerprint sensor insert, fingerprint sensor conductive tape, top conductive tape, L77265-001
touchpad left conductive tape, and touchpad protective tape)

Screw Kit L78094-001

Power cord (3 pin, C5, black, conventional, 1.0 m [3.3 ft]), for use in:

Argentina L19357-001

Australia L19358-001

Brazil L19359-001

Denmark L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001

India L19363-001

Israel L19362-001

Italy L19364-001

Japan L19365-001

North America L19367-001

People’s Republic of China L19368-001

South Africa L19369-001

South Korea L19366-001

Switzerland L19370-001

Taiwan L19372-001

Thailand L19371-001

United Kingdom and Singapore L19373-001

Power cord (3 pin, C5, black, conventional, 1.8 m [5.9 ft]), for use in:

Argentina L19357-002

Australia L19358-002

Brazil L19359-002

Miscellaneous parts 23
 Table 3-6 Miscellaneous parts and their descriptions (continued)
Description Spare part number

Denmark L19360-002

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002

India L19363-002

Israel L19362-002

Italy L19364-002

Japan L19365-002

North America L19367-002

The People’s Republic of China L19368-002

South Africa L19369-002

South Korea L19366-002

Switzerland L19370-002

Taiwan L19372-002

Thailand L19371-002

United Kingdom and Singapore L19373-002

Power cord (C7, black, 1.0 m [3.3 ft]), for use in:

Japan L19375-001

Power cord (3 pin, C5NS, black, duckhead, 1.0 m [3.3 ft]), for use in:

Australia L36816-001

Denmark L36817-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L36818-001

Israel L36819-001

Japan L36821-001

North America L36822-001

The People’s Republic of China L36823-001

South Africa L36824-001

Switzerland L36825-001

Thailand L36826-001

Taiwan L36827-001

United Kingdom L36828-001

Italy L44788-001

Brazil L44789-001

Power cord (3 pin, C5NS, black, duckhead, 1.8 m [5.9 ft]), for use in:

Australia L45264-001

24 Chapter 3 Illustrated parts catalog

Table 3-6 Miscellaneous parts and their descriptions (continued)

Description Spare part number

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L45265-001

Israel L45266-001

Italy L45267-001

Japan L45268-001

North America L45269-001

The People’s Republic of China L45270-001

South Africa L45271-001

Switzerland L45272-001

Thailand L45273-001

Taiwan L45274-001

United Kingdom L45275-001

Power cord (3 pin, C5NS, black, duckhead, 1.8 m [5.9 ft]), for use in:

Brazil L48055-001

Denmark L50729-001

Duckhead connector only (C5NS)

Australia L50818-004

North America L50818-002

The People’s Republic of China L50818-005

South Korea L50818-001

The United Kingdom and Singapore L50818-003

Miscellaneous parts 25
 4 Removal and replacement procedures
preliminary requirements

Tools required
You need the following tools to complete the removal and replacement procedures:
● Tweezers
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.

NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.

Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.

26 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information 27

 IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event 55% 40% 10%

Walking across carpet 7,500 V 15,000 V 35,000 V

Walking across vinyl floor 3,000 V 5,000 V 12,000 V

Motions of bench worker 400 V 800 V 6,000 V

Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V

Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V

Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V

Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V

Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.

28 Chapter 4 Removal and replacement procedures preliminary requirements

 ● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Voltage

Antistatic plastic 1,500

Carbon-loaded plastic 7,500

Metallized laminate 15,000

Grounding the work area

To prevent static damage at the work area, use the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment

HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance

Electrostatic discharge information 29

 ● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes

Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

30 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for
authorized service provider parts

IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.

Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.

There are as many as 57 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 26 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.

Battery Safe mode

Before removing internal components, you must place the computer in Battery Safe mode. This mode avoids
short-circuits or system malfunction by removing power from internal components.
To place the computer in Battery Safe mode, follow these steps:
▲ With the computer turned off and AC adapter connected, press the following key and button
combination: Windows key + Backspace key + Power button.
After the computer powers off, disconnect the AC adapter.
To disengage Battery Safe mode, plug in the AC adapter and press the power button.

Component replacement procedures 31

 Bottom cover
Table 5-1 Bottom cover description and part number

Description Spare part number

Bottom cover L44558-001

Before removing the bottom cover, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
Remove the bottom cover:
1. Loosen the five captive Phillips screws (1).
2. Remove the two Phillips M2.0 × 5.0 screws (2) that secure the bottom cover to the computer.
3. Starting under the display, use a nonconductive, nonmarking tool to pry the cover up (3), and then
remove the cover from the computer (4).

Reverse these procedures to install the bottom cover.

32 Chapter 5 Removal and replacement procedures for authorized service provider parts
Battery
Table 5-2 Battery description and part number

Description Spare part number

Battery, 3 cell, 45 Wh L32656-005

Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
Remove the battery:
1. Remove the two Phillips M2.0 × 4.0 screws (1) that secure the battery to the computer.
2. Lift top (connector side) of the battery up to an approximate 45° angle (2), and then remove the battery
from the computer (3).

Reverse this procedure to install the battery.

Component replacement procedures 33

 Memory modules
Table 5-3 Memory modules descriptions and part numbers

Description Spare part number

Memory module, DDR4-3200, 16 GB L67710-002

Memory module, DDR4-3200, 8 GB L46598-002

Memory module, DDR4-3200, 4 GB L83673-002

IMPORTANT: Before adding new memory, be sure to update the computer to the latest BIOS from
www.hp.com.
Failure to update the computer to the latest BIOS before installing new memory may result in various system
problems.

Before removing the memory module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the memory module:
1. Lift the protective tape from on top of the memory modules (1).
2. Spread the retaining tabs (2) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
3. Remove the memory module (3) by pulling the module away from the slot at an angle.

NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.

Reverse this procedure to install a memory module.

34 Chapter 5 Removal and replacement procedures for authorized service provider parts
WLAN/Bluetooth combo card
The computer uses a card that provides both WLAN and Bluetooth functionality.
Table 5-4 WLAN module description and part number

Description Spare part number

Intel Dual Band Wireless-AC 9260 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro) L16647-002

Intel Wi-Fi 6 AX200 802.11ax 2 × 2 + Bluetooth 5.0 (non-vPro) L35282-002

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-002

Before removing the WLAN module, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.

NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1. The
WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2. If the computer is
equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle
terminal on the WLAN module.

2. Remove the Phillips M2.0 × 2.5 screw (2) that secures the WLAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)

Component replacement procedures 35

 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.

NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

36 Chapter 5 Removal and replacement procedures for authorized service provider parts
M.2 solid-state drive
Table 5-5 Solid-state drive descriptions and part numbers

Description Spare part number

512 GB, PCIe, TLC L85360-002

512 GB, PCIe, value L85364-002

256 GB, PCIe, value L85354-002

256 GB, SATA-3, TLC 938184-852

128 GB, SATA-3, TLC L85346-002

Before removing the solid-state drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the solid-state drive:
1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the solid-state drive to the computer.
2. Remove the solid-state drive (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Component replacement procedures 37

 Hard drive
Table 5-6 Hard drive descriptions and part numbers

Description Spare part number

Hard drive, 1 TB, 5400 rpm, 7 mm L30422-002

Hard drive, 500 GB, 7200 rpm, 7 mm 703267-002

Hard Drive Hardware Kit (includes hard drive cover and connector) L44510-001

Before removing the hard drive, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the hard drive:
1. Release the ZIF connector (1), and then disconnect the hard drive cable from the system board (2).
2. Remove the two Phillips M2.0 × 4.0 screws (3) that secure the hard drive to the computer.
3. Use the tab (4) to lift the hard drive from the bay (5).

38 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. To disassemble the hard drive, disconnect the connector from the hard drive (1), remove the four Phillips
M3.0 × 3.0 screws (2) that secure the cover to the drive, and then lift the cover off the drive (3).

Reverse these procedures to install a hard drive.

Component replacement procedures 39

 Speaker assembly
Table 5-7 Speaker assembly description and part number

Description Spare part number

Speaker assembly L44554-001

Before removing the speaker assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the speaker assembly:
1. Disconnect the speaker cable from the system board (1).
2. Remove the antenna cables from the channel in the right speaker (2).
3. Remove the display cable from the channel in the left speaker (3).
4. Remove the two Phillips M2.0 × 5.5 screws (4) that secure the speakers to the computer.
5. Remove the speakers from the computer (5).

Reverse this procedure to install the speaker assembly.

40 Chapter 5 Removal and replacement procedures for authorized service provider parts
Fan
Table 5-8 Fan description and part number

Description Spare part number

Fan L44556-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are affected by
high external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill.

Before removing the fan, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the two Phillips M2.0 × 4.0 screws (2) that secure the fan to the computer.
3. Lift the tape that secures the fan to the heat sink (3).
4. Rotate the left side of the fan upward (4), and then lift the fan from the computer (5).

Reverse this procedure to install the fan.

Component replacement procedures 41

 Heat sink
NOTE: All heat sink spare part kits include replacement thermal material.

Table 5-9 Heat sink descriptions and part numbers

Description Spare part number

Heat sink L52217-001

Before removing the heat sink, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the heat sink:
1. In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure the heat
sink to the system board.
2. Lift the tape that secures the heat sink to the fan (2).
3. Remove the heat sink from the system board (3).

42 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat
sink (2) each time you remove the heat sink. All heat sink and system board spare part kits include
thermal material.

Reverse this procedure to install the heat sink.

Component replacement procedures 43

 USB board
Table 5-10 USB board and cable descriptions and part numbers

Description Spare part number

USB board (includes cable) L44578-001

Before removing the USB board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the USB board:
1. Disconnect the cable from the ZIF connector on the USB board (1).
2. Remove the two Phillips M2.0 × 4.0 screws (2) that secure the board to the computer.
3. Lift the rear of the board up (3), and then pull the board away from the connector and out of the
computer to remove it (4).

Reverse this procedure to install the USB board.

44 Chapter 5 Removal and replacement procedures for authorized service provider parts
Touchpad assembly
Table 5-11 Touchpad assembly description and part number

Description Spare part number

Touchpad assembly (includes cable) L77252-001

Before removing the touchpad assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the touchpad assembly:
1. Disconnect the cable from the ZIF connector on the touchpad (1).
2. Lift the silver tape from the two locations that secure touchpad to the computer (2).
3. Remove the six broadhead Phillips M2.0 × 2.0 screws (3) that secure the touchpad to the computer.
4. Lift the touchpad from the computer (4).

Reverse this procedure to install the touchpad assembly.

Component replacement procedures 45

 Fingerprint sensor assembly
Table 5-12 Fingerprint sensor assembly descriptions and part numbers

Description Spare part number

Fingerprint sensor assembly L77229-001

Fingerprint sensor bracket (included in Bracket Kit) L77264-001

Fingerprint sensor cable (included in the Cable Kit) M04397-001

Fingerprint sensor insert (included in Plastics Kit; for use in models without a fingerprint sensor) L77265-001

Before removing the fingerprint sensor assembly, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the following components:
a. Bottom cover (Bottom cover on page 32).
b. Battery (Battery on page 33).
c. Hard drive (Hard drive on page 38)
Remove the fingerprint sensor assembly:
1. Disconnect the cable from the ZIF connector on the fingerprint sensor (1).
2. Lift the two plastic tabs that hold the bracket in place (2).
3. Slide the bracket toward the inside of the computer, and then lift it off the fingerprint sensor board (3).

TIP: A tool may be required to release the bracket.

4. Remove the fingerprint sensor from the computer (4).

46 Chapter 5 Removal and replacement procedures for authorized service provider parts
Reverse this procedure to install the fingerprint sensor assembly.

Component replacement procedures 47

 Card reader board
Table 5-13 Card reader board description and part number

Description Spare part number

Card reader board assembly (includes cable) L52223-001

Before removing the card reader board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the card reader board:
1. Remove the two Phillips M2.0 × 2.0 screws (1) that secure the card reader board to the computer.
2. Lift the board up so that you can access the connectors underneath (2).

3. Disconnect the card reader board cable from the ZIF connector on the card reader board (1).
4. Disconnect the RTC battery from the card reader board (2).

48 Chapter 5 Removal and replacement procedures for authorized service provider parts
5. Remove the card reader board from the computer (3).

Reverse this procedure to install the card reader board.

Component replacement procedures 49

 RTC battery
Table 5-14 RTC battery description and part number

Description Spare part number

RTC battery L02772-001

Before removing the RTC battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the RTC battery:

NOTE: The RTC battery connector is located on the bottom of the card reader board.

1. Remove the two Phillips M2.0 × 2.0 screws (1) that secure the card reader board to the computer.
2. Lift the board up so that you can access the connectors underneath (2).

3. Disconnect the RTC battery from the card reader board (1).

50 Chapter 5 Removal and replacement procedures for authorized service provider parts
4. Lift the battery to disengage it from the adhesive that secures it to the computer (2).

Reverse this procedure to install the RTC battery.

Component replacement procedures 51

 Power connector cable
Table 5-15 Power connector cable description and part number

Description Spare part number

Power connector cable L01048-001

Before removing the power connector cable, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Remove the power connector cable:
1. Remove the two Torx T8 2.5 × 4.0 screws (1) that secure the right hinge to the computer, and the rotate
the hinge to the open position (2).
2. Disconnect the cable from the system board (3).
3. Remove the power connector cable from the computer (4).

Reverse this procedure to install the power connector cable.

52 Chapter 5 Removal and replacement procedures for authorized service provider parts
System board
NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
Table 5-16 System board descriptions and part numbers

Description Spare part number

System board with integrated AMD Ryzen 7 PRO 4750U M09523-xx1

System board with integrated AMD Ryzen 5 PRO 4650U M09522-xx1

System board with integrated AMD Ryzen 7 4700U processor L98556-xx1

System board with integrated AMD Ryzen 5 4500U processor L98554-xx1

System board with integrated AMD Ryzen 3 4300U processor L98552-xx1

Before removing the system board, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the following components:
a. Bottom cover (Bottom cover on page 32).
b. Battery (Battery on page 33)
c. Fan (Fan on page 41)
When replacing the system board, be sure to remove the following components (as applicable) from the
defective system board and install on the replacement system board:
● Memory modules (Memory modules on page 34)
● WLAN/Bluetooth module (WLAN/Bluetooth combo card on page 35)
● M.2 solid-state drive (M.2 solid-state drive on page 37)
● Heat sink (Heat sink on page 42)
Remove the system board:
1. Disconnect the following cables from the system board:
(1) Power connector cable
(2) Speaker cable
(3) Display cable (ZIF)
(4) Antennas from WLAN module (select models only)
(5) USB cable from USB board (ZIF)
(6) Keyboard cable (ZIF)

Component replacement procedures 53

 (7) Card reader cable (ZIF) and tape
(8) Touchpad cable (ZIF)
(9) Keyboard backlight cable (ZIF)
(10) Fingerprint sensor cable (ZIF)
(11) Hard drive cable (ZIF)

2. Remove the four Phillips M2.0 × 4.0 screws (1) that secure the system board to the computer.
3. Remove the two Phillips M2.0 × 2.5 screws (2) that secure the system board to the computer.
4. Remove the bracket that covers the USB-Type C port (3).

54 Chapter 5 Removal and replacement procedures for authorized service provider parts
5. Remove the RJ-45 jack cover (4).
The USB bracket and RJ-45 jack cover are available in the Bracket Kit as spare part number L77264-001.

6. Rotate the right side of the system board upward (1).

7. Pull the system board away from the connectors on the side of the chassis to remove it from the
computer (2).

Reverse this procedure to install the system board.

Component replacement procedures 55

 Display assembly
Before disassembling the display assembly, follow these steps:
1. Prepare the computer for disassembly (Preparation for disassembly on page 31).
2. Place the computer in Battery Safe mode (Battery Safe mode on page 31).
3. Remove the bottom cover (Bottom cover on page 32).
4. Remove the battery (Battery on page 33).
Disassemble the display assembly:
1. Remove the display assembly from the computer:
a. Disconnect the antenna cables from the WLAN module (1).
b. Disconnect the display cable from the system board ZIF connector (2).

c. Remove the four Torx T8 2.5 × 4.0 screws (1) that secure the display assembly to the computer.

56 Chapter 5 Removal and replacement procedures for authorized service provider parts
 d. Open the display to an approximate 90° angle (2), and then separate the display from the
computer (3).

2. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and the bottom (3) of the
bezel until it disengages from the display enclosure.

Component replacement procedures 57

 3. Remove the display bezel (4).
The bezel is available as spare part number L78090-001 for models without a camera, L78091-001 for
models with an HD camera, and L78092-001 for models with a HD + IR camera.

4. The display panel is secured to the display enclosure with tape that is installed under the left and right
sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While turning the
tweezers (2), wrap the tape around the tweezers (3) as you continue to pull the tape out from behind
the display panel. You must pull the tape multiple times before it is completely removed.

IMPORTANT: If the tape tears, do not attempt to pry the panel off the enclosure. Doing so might break
the panel.
The ends of the tape are accessible at both the top and bottom of the display panel.
To avoid tearing the tape, do not pull on it with the sharp end of tweezers.

58 Chapter 5 Removal and replacement procedures for authorized service provider parts
5. Rotate the display panel over and place next to the display enclosure (4).
Display panels are available as the following spare part numbers:
L98562-001: HD panel
L98563-001: FHD panel, nonprivacy
L98564-001: FHD panel, privacy

6. Lift the tape from the connector on the display panel (1), lift the locking lever (2), and then disconnect
the cable from the panel (3).

Component replacement procedures 59

 7. Remove the panel (4).

8. Use the following steps to install a display panel:

a. Remove the backing from the bottom of the new tape to install in the display enclosure (1).
b. Locate the tape alignment marks, and then install the tape onto the left and right sides on the
inside of the enclosure (2).
c. Remove the backing from the top of the installed tape (3).

60 Chapter 5 Removal and replacement procedures for authorized service provider parts
 d. Rotate the panel into place in the display enclosure.

9. If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and
then peel the silver tape up to remove the module from the enclosure (2).
The HD camera is available as spare part number L81889-001.

Component replacement procedures 61

 10. If it is necessary to remove or replace the IR camera, disconnect the cable from the right (1) and left (2)
sides of the camera, and then peel the camera module up to remove it from the adhesive that secures it
to the enclosure (3) .
The HD + IR camera is available as spare part number L81890-001.

NOTE: You must remove the display assembly from the computer to remove the remaining display
subcomponents.

11. If it is necessary to remove the camera privacy cover, lift the cover straight up and off the display.
The camera privacy cover is available as spare part number L77237-001.

12. If it is necessary to remove the hinges from the display enclosure, remove the two Phillips broadhead
M2.5 × 2.5 screws (1) and the Phillips M2.0 × 4.0 screw (2) from the bottom of each hinge.

62 Chapter 5 Removal and replacement procedures for authorized service provider parts
13. Remove the hinges from the enclosure (3).
The display hinges are available as spare part number L78093-001 for nonprivacy models and
L91017-001 for privacy models.

14. If it is necessary to replace the WLAN antennas, remove the cables from the clips in the bottom of the
enclosure (1), and then peel the antennas and remove them from the display enclosure (2).
WLAN antennas are available as spare part number L78070-001.

15. If it is necessary to remove or replace the display/camera cable, use the following steps:
a. Disconnect the cable from the ZIF connector on the camera module (1).

Component replacement procedures 63

 b. Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2),
and then remove the cable from the enclosure (3).
The display cable is available as spare part number L78088-001.

Reverse this procedure to reassemble the display assembly.

64 Chapter 5 Removal and replacement procedures for authorized service provider parts
Keyboard/top cover
The top cover with keyboard remains after removing all other spare parts from the computer.
The first table provides the main spare part number for the keyboards. The second table provides the country
codes.
Table 5-17 Keyboard/top cover descriptions and part numbers

Description Spare part number

Top cover with keyboard, with backlight L65224-xx1

Top cover with keyboard, no backlight L65225-xx1

Top cover with keyboard, with backlight, privacy L79440-xx1

Table 5-18 Spare part country codes

For use in country Spare part For use in country Spare part For use in country Spare part
or region number or region number or region number

Belgium -A41 Iceland -DD1 Slovenia -BA1

Brazil -201 India -D61 South Korea -AD1

Bulgaria -261 Israel -BB1 Spain -071

Chile -161 Italy -061 Switzerland -BG1

Czech Republic/Slovakia -FL1 Japan -291 Taiwan -AB1

Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281

Norway

French Canada -DB1 Northern Africa -FP1 Turkey -141

France -051 Portugal -131 Ukraine -BD1

Germany -041 Russia -251 United Kingdom -031

Greece -151 Saudi Arabia -171 United States -001

Hungary -211

Component replacement procedures 65

 6 Computer Setup (BIOS), TPM, and HP Sure
Start

Using Computer Setup

Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.

NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.

Starting Computer Setup

▲ Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup

● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.
● To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To exit Computer Setup, choose one of the following methods:
● To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

● To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and
then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup

NOTE: Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 66.
2. Select Main, select Apply Factory Defaults and Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

66 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

 NOTE: On select products, the selections might display Restore Defaults instead of Apply Factory
Defaults and Exit.

Your changes go into effect when the computer restarts.

NOTE: Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS

Updated versions of the BIOS might be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version

To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on your
computer.
You can access BIOS version information (also known as ROM date and System BIOS) by pressing fn+esc (if you
are already in Windows) or by using Computer Setup.
1. Start Computer Setup. See Starting Computer Setup on page 66.
2. Select Main, and then select System Information.
3. To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes and
Exit, and then select Yes.

NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 67.

Downloading a BIOS update

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.

1. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:

Using Computer Setup 67

 a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You might need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.

BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.

2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.

Changing the boot order using the f9 prompt

To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Access the Boot Device Options menu:
● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.
2. Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)

IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure
that your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation or usage of
TPM that violates the previously mentioned requirement, you shall bear all the liabilities wholly and solely. HP
will not be responsible for any related liabilities.

TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).

NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:

1. Start Computer Setup. See Starting Computer Setup on page 66.
2. Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

68 Chapter 6 Computer Setup (BIOS), TPM, and HP Sure Start

Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores
the BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Using HP Sure Start (select products only) 69

 7 Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 70.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.

– or –
Select the question mark icon in the taskbar.
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.

NOTE: To stop a diagnostic test, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.

70 Chapter 7 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool downloads to the selected location.
– or –
You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft
Store:
1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.

2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3. Follow the on-screen directions.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-
click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 72.

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.

Using HP PC Hardware Diagnostics UEFI 71

 If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive

NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 72.

b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.

72 Chapter 7 Using HP PC Hardware Diagnostics

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
1. Go to http://www.hp.com/support.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, you might have to download the software by using the product name or number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 73

 ● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

74 Chapter 7 Using HP PC Hardware Diagnostics

8 Backing up, restoring, and recovering

This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 75).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 75).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 75).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 75).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media

Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.

You can use Windows tools to back up personal information and create system restore points and recovery
media.

NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.

NOTE: You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.

Backing up information and creating recovery media 75

 NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery

Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 75.

Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 75.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.

Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:

IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

76 Chapter 8 Backing up, restoring, and recovering

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the
hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery
software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

Restoring and recovery 77

 9 Specifications

Computer specifications
Table 9-1 Computer specifications

Metric U.S.

Dimensions

Depth 237.70 mm 9.36 in

Width 324.20 mm 12.76 in

Height 17.95 mm 0.71 in

Weight

M.2 SSD models 1.6 kg 3.53 lbs

Hard drive models 1.7 kg 3.75 lbs

Input power

Operating voltage 19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W

Operating current 4.74 A or 3.5 A

Temperature

Operating (not writing to optical disc) 0°C to 35°C 32°F to 95°F

Operating (writing to optical disc) 5°C to 35°C 41°F to 95°F

Nonoperating –20°C to 60°C –4°F to 140°F

Relative humidity

Operating 10% to 90%

Nonoperating 5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia) –15 m to 3,048 m –50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia) –15 m to 12,192 m –50 ft to 40,000 ft

Shock

Operating 125 g, 2 ms, half-sine

Nonoperating 200 g, 2 ms, half-sine

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.

78 Chapter 9 Specifications
35.6 cm (14.0 in) display specifications
Table 9-2 Display specifications

Metric U.S.

Active diagonal size 35.6 cm 14.0 in

Resolution 1366 × 768 (HD)

1920 × 1080 (FHD)

Surface treatment Antiglare

Brightness 220 nits (HD panels)

250 nits (FHD, nonprivacy panels)

1000 nits (FHD, privacy panels)

Viewing angle SVA (HD)

UWVA (FHD)

Backlight LED

Display panel interface eDP

Hard drive specifications

Table 9-3 Hard drive specifications

1 TB* 500 GB*

Dimensions

Height 7.0 mm 7.0 mm

Width 70 mm 70 mm

Weight 115 g 101 g or 95 g

Interface type SATA SATA

Transfer rate 100 MB/s 100 MB/s

Security ATA security ATA security

Seek times (typical read, including setting)

Single track 1.4 ms 3 ms

Average 10 ms 13 ms

Maximum 12 ms 24 ms

Logical blocks 1,938,921,461 1,048,576,000

Disc rotational speed 5400 rpm 7200 rpm or 5400 rpm

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

35.6 cm (14.0 in) display specifications 79

 Solid-state drive specifications
Table 9-4 Solid-state drive specifications

128 GB* 256 GB* 512 GB*

Height 1.0 mm 1.0 mm 1.0 mm

Length 50.8 mm 50.8 mm 50.8 mm

Width 28.9 mm 28.9 mm 28.9 mm

Weight < 10 g < 10 g < 10 g

Transfer rate

Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s

Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs

Sequential write up to 1260 MB/s up to 1550 MB/s up to 1550 MB/s

Random write Up to 100,000 IOPs Up to 100,000 IOPs Up to 100,000 IOPs

Interface type SATA-3 PCIe PCIe

Ready time, maximum (to not busy) 1.0 ms < 1.0 ms < 1.0 ms

Access times, logical 0.1 ms 0.1 ms 0.1 ms

Total logical sectors 234,441,648 468,883,296 1,000,215,216

Operating temperature 0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

80 Chapter 9 Specifications
10 Statement of memory volatility

The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped
from HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps to remove personal data from the computer, including the nonvolatile
memory found in Intel-based and AMD-based system boards.

NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.

Current BIOS steps

1. Follow steps (a) through (l) to restore the nonvolatile memory that can contain personal data. Restoring
or reprogramming nonvolatile memory that does not store personal data is neither necessary nor
recommended.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer reboots.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer reboots.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.

81
 g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer reboots.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.

NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM), fingerprint reader, or both,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor.
Press or tap f1 to accept or f2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Utilities.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
– or –
● Clear the contents of the drive using the following Disk Sanitizer commands steps:

IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.

82 Chapter 10 Statement of memory volatility

 c. Select Hard Drive Utilities.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.

Nonvolatile memory usage

Table 10-1 Troubleshooting steps for nonvolatile memory usage
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

HP Sure Start flash 8 MB No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical
computer
configuration
data for select
platforms that
support HP
Sure Start.

For more
information,
see Using HP
Sure Start
(select models
only)
on page 86.

Real Time Clock 256 bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or by
configuration data. changing the Microsoft®
memory Windows date & time.

Controller (NIC) 64 KB (not No Yes Stores NIC NIC EEPROM is programmed A utility must be used to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.

DIMM Serial 256 bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data bytes computer. The specific
programmable write-protection method
(not customer varies by memory vendor.
accessible)

Nonvolatile memory usage 83

 Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued)
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

System BIOS 9 MB Yes Yes Stores system System BIOS code is NOTE: Writing data to
BIOS code and programmed at the factory. this ROM in an
computer Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the computer non-
data. Configuration data and functional.
settings are entered using
A utility must be used for
the Computer Setup (BIOS) or
writing data to this
a custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
product, and then follow
the on-screen
instructions.

Intel Management 1.5 MB or 7 MB Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware Management programmed at the factory. configured to enforce
(present only in Engine Code, Code is updated via Intel hardware protection to
select Elite or Z Settings, secure firmware update block all direct read/write
models. For more Provisioning utility. Unique Provisioning access to this area. An
information, go to Data and iAMT Data can be entered at the Intel utility must be used
http://www.hp.com/ third-party data factory or by an for updating the
support. Select store. administrator using the firmware. Only firmware
Find your Management Engine (MEBx) updates digitally signed
product, and then setup utility. The third-party by Intel can be applied
follow the on- data store contents can be using this utility.
screen populated by a remote
instructions.) management console or local
applications that have been
registered by an
administrator to have access
to the space.

Bluetooth flash 2 Mb No Yes Stores Bluetooth flash is A utility must be used for
(select products Bluetooth programmed at the factory. writing data to this
only) configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.

802.11 WLAN 4 kilobit to 8 No Yes Stores 802.11 WLAN EEPROM is A utility must be used for
EEPROM kilobit configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.

Camera (select 64 kilobit No Yes Stores camera Camera memory is A utility must be used for
products only) configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware

84 Chapter 10 Statement of memory volatility

Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued)

Does this Does this

memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data entered into this How is this memory
memory type Amount (Size) data? is removed? memory? memory? write-protected?

upgrade is necessary to
address a unique issue.

Fingerprint reader 512 KB flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
(select products fingerprint programmed by user application can make the
only) templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.

Questions and answers

1. How can the BIOS settings be restored (returned to factory settings)?

IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility must be used to write to the chip.

Questions and answers 85

 4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer
configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?

IMPORTANT: Resetting results in the loss of information.

These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot does not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.

Using HP Sure Start (select models only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

86 Chapter 10 Statement of memory volatility

11 Power cord set requirements

The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 87

 Requirements for specific countries and regions
Table 11-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number

Argentina IRAM 1

Australia SAA 1

Austria OVE 1

Belgium CEBEC 1

Brazil ABNT 1

Canada CSA 2

Chile IMQ 1

Denmark DEMKO 1

Finland FIMKO 1

France UTE 1

Germany VDE 1

India BIS 1

Israel SII 1

Italy IMQ 1

Japan JIS 3

The Netherlands KEMA 1

New Zealand SANZ 1

Norway NEMKO 1

The People's Republic of China CCC 4

Saudi Arabia SASO 7

Singapore PSB 1

South Africa SABS 1

South Korea KTL 5

Sweden SEMKO 1

Switzerland SEV 1

Taiwan BSMI 6

Thailand TISI 1

The United Kingdom ASTA 1

The United States UL 2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

88 Chapter 11 Power cord set requirements

Table 11-1 Power cord requirements for specific countries and regions (continued)

Country/region Accredited agency Applicable note number

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.

3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions 89

 12 Recycling

When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

90 Chapter 12 Recycling
Index

A camera light, identifying 9 embedded numeric keypad,

AC adapter, spare part numbers 23 camera module identifying 13
antennas spare part number 19, 20 esc key, identifying 13
disconnecting 35 camera privacy cover
audio, product description 2 identifying 9 F
audio-out (headphone)/audio-in caps lock light, identifying 11 fan
(microphone) combo jack, card reader board removing 41
identifying 6 removal 48 spare part number 17
spare part number 17, 48 fingerprint reader, identifying 12
B cautions fingerprint sensor assembly
backup, creating 75 electrostatic discharge 27 removal 46
backups 75 components spare part number 17, 46
battery bottom 14 fn key, identifying 13
light 7 display 9
removing 33 keyboard area 10 G
spare part number 33 left side 8 graphics, product description 1
BIOS right side 6 grounding methods 29
determining version 67 Computer Setup guidelines
downloading an update 67 navigating and selecting 66 packaging 30
updating 67 restoring factory settings 66 transporting 30
Bluetooth card starting 66 workstation 27
spare part number 35 computer setup 66
Bluetooth label 15 computer specifications 78 H
boot order connector, power 7 hard drive
changing using the f9 prompt product description 2
68 D removing 38
boot order, changing 76 display assembly spare part numbers 18, 22
bottom cover removal 56 specifications 79
removing 32 spare part numbers 19, 56 Hard Drive Hardware Kit
spare part number 18, 32 display bezel spare part number 22, 38
Bracket Kit spare part numbers 19 HDMI port, identifying 6
contents 21 display components 9 heat sink
spare part number 21 display panel removal 42
buttons product description 1 Hinge Kit
left touchpad 10 display rear cover spare part number 20
power 12 spare part number 20 HP PC Hardware Diagnostics UEFI
right touchpad 10 display specifications 79 downloading 72
docking starting 72
C product description 3 using 71
Cable Kit drive light, identifying 8 HP PC Hardware Diagnostics Windows
contents 20 downloading 70
spare part number 20 E installing 71
camera 9 electrostatic discharge (ESD) 27 using 70
identifying 9 preventing damage 28 HP Recovery media
product description 2 recovery 76

Index 91
 HP Sure Recover 77 M power connector cable
HP Sure Start 86 mass storage devices, spare part removal 52
numbers 22 spare part number 52
I media card reader, product power cord
internal microphones, identifying 9 description 3 requirements for all countries
memory 87
J nonvolatile 81 requirements for specific
jacks volatile 81 countries and regions 88
audio-out (headphone)/audio-in memory card reader, identifying 8 set requirements 87
(microphone) combo 6 memory module spare part numbers 23, 24, 25
network 6 product description 1 power lights 11
RJ-45 (network) 6 removal 34 power requirements, product
spare part numbers 17, 34 description 3
K microphone (audio-in) jack processor
keyboard product description 2 product description 1
product description 3 microphone board product description
spare part numbers 17 spare part number 20 audio 2
keyboard/top cover microphone mute light, identifying camera 2
removal 65 11 display panel 1
spare part numbers 65 mini card docking 3
keypad product description 2 graphics 1
embedded numeric 13 model name 1 hard drives 2
keys keyboard 3
esc 13 N media card reader 3
fn 13 network jack, identifying 6 memory module 1
num lock 13 nonvolatile memory 81 microphone 2
Windows 13 num lock light 11 mini card 2
operating system 4
L O optical drive 2
labels operating system, product pointing devices 3
Bluetooth 15 description 4 ports 3
regulatory 15 optical drive power requirements 3
serial number 15 product description 2 processors 1
service 15 product name 1
wireless certification 15 P RJ-45 (network) 2
WLAN 15 packaging guidelines 30 security 4
left side components 8 pointing device, product sensors 3
lights description 3 serviceability 5
AC adapter and battery 7 ports wireless 2
battery 7 HDMI 6 product name 1
camera 9 product description 3 product name and number,
caps lock 11 USB powered 8 computer 15
drive 8 USB SuperSpeed 6
microphone mute 11 USB Type-C DisplayPort 6 R
num lock 11 USB Type-C power connector 6 recovery 75
power 11 USB Type-C SuperSpeed 6 discs 76
RJ-45 (network) 6 power button, identifying 12 HP Recovery partition 76
wireless 11 power cable media 76
spare part number 17 USB flash drive 76
power connector
identifying 6, 7

92 Index
recovery media specifications wireless antennas
creating using HP Cloud Recovery computer 78 disconnecting 35
Download Tool 75 display 79 wireless certification label 15
creating using Windows tools 75 hard drive 79 wireless light, identifying 11
regulatory information solid-state drive 80 wireless, product description 2
regulatory label 15 static electricity 28 WLAN antennas, identifying 9
wireless certification labels 15 Sure Start WLAN device 15
Remote HP PC Hardware Diagnostics using 69 WLAN label 15
UEFI settings system board WLAN/Bluetooth combo card
customizing 73 removal 53 removal 35
using 73 spare part numbers 17, 53 spare part number 17, 35
removal/replacement system memory, removing personal workstation guidelines 27
procedures, Authorized Service data from volatile 81
Provider 31 system restore point, creating 75
removing personal data from volatile
system memory 81 T
restoring 75 thermal material, replacement 43
right side components 6 touchpad
RJ-45 (network) jack, identifying 6 spare part number 17
RJ-45 (network) lights, identifying touchpad assembly
6 removal 45
RJ-45 (network), product spare part number 45
description 2 touchpad buttons
RTC battery identifying 10
removal 50 touchpad zone
spare part number 17, 50 identifying 10
TPM settings 68
S transporting guidelines 30
Screw Kit, spare part number 23 traveling with the computer 15
security cable slot, identifying 8
security, product description 4 U
sensors USB board
product description 3 removal 44
serial number, computer 15 spare part number 17, 44
service labels, locating 15 USB powered port, identifying 8
serviceability, product description 5 USB SuperSpeed port, identifying 6
setup utility USB Type-C power connector port,
navigating and selecting 66 identifying 6
restoring factory settings 66 USB Type-C SuperSpeed port,
slots identifying 6
security cable 8
solid-state drive V
removal 37 vents, identifying 8, 12, 14
spare part numbers 18, 22, 37
specifications 80 W
speaker assembly Windows
removal 40 backup 75
spare part number 17, 40 recovery media 75
speakers, identifying 12 system restore point 75
special keys, using 13 Windows key, identifying 13
Windows tools, using 75

Index 93