Scribd
Upload
59 views

Sfffs

James George is an IT Administrator based in Dubai, UAE with over 10 years of experience. He has worked in various roles supporting IT infrastructure, systems, and end users. Some of his key responsibilities have included assisting with systems planning, server backups, network maintenance, and providing technical support. He has technical skills in areas like Windows, Oracle, firewalls, and networking and holds certifications in CCNA and MCP.

Uploaded by

Hamid Saif
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
59 views

Sfffs

James George is an IT Administrator based in Dubai, UAE with over 10 years of experience. He has worked in various roles supporting IT infrastructure, systems, and end users. Some of his key responsibilities have included assisting with systems planning, server backups, network maintenance, and providing technical support. He has technical skills in areas like Windows, Oracle, firewalls, and networking and holds certifications in CCNA and MCP.

Uploaded by

Hamid Saif
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

James George

+971-56-6954358 | [email protected] | Dubai, UAE

Professional Experience

Al Dhaheri Capital Investments, Dubai, UAE Apr’13 -Present

IT Administrator

 Assists in the planning, design, documentation, and implementation of various systems in


desktop PC’s, Servers, network equipment, and software applications.
 Monitors and maintains the use of the LANWT’s photocopiers and printers.
 Develops, maintains, and monitors procedures for all server backups.
 Monitors, plans, and coordinates the distribution of client/server software and service packs.
 Makes recommendations for new equipment and services to purchase and works with various
vendors for procurement.
 Perform on- site and remote technical support.
 Assist in the organization and inventory of all hardware and software resources.
 Designs, installs, upgrades, configures, and repairs local and wide area network hardware and
infrastructure.
 Oversee network and server configuration maintenance and management.
 Ensuring data is backed up on a regular basis using WINDOWS BACKUP & RESTORE.
 Overseeing computer security and anti- virus updates etc.
 Carrying out client computer maintenance.
 Providing IT support to computer users within the office.
 Oracle Applications Client access Control through Java Console.
 Basic Knowledge in Oracle X3-2 Servers, HDS Storage
 Assisting installations of FOCUS RT Application and user requirements.
 Experience in Installation & handling Fortinet D60 Firewall as part of External & internal Support.

Pan Africa Cargo International, Sharjah & Dubai, UAE Mar’09 –Mar’13

IT Administrator & Administrative Assistant, Freight forwarding & Cargo Services

Pan Africa Cargo International, one of the largest trading and shipping companies to Africa in the region
established in 2003 in the UAE with operation in Dubai & Sharjah, with offices strategically located near
Dubai Cargo Village, which are situated near Dubai International Airport, Whole Sale Markets, Hamriyah
Free Zone (Dubai, Sharjah and Jebel Ali Port and Free Zone). The company's main activity includes
shipping and trading on a worldwide scale, Air Freight, Sea Freight, Sea / Air services, Surface Transport,
Custom Clearance, Logistics, Sales Orders Administration, Domestic Distribution, Supply Chain
Management, Fulfillment, Project Management, Warehousing and any combination of special services
tailored to the specific needs of every customer.
 Professionally handle all types of Client enquires and complaints to fully resolve concerns,
including troubleshooting.
 Take regular back up of data (SQL Server 2008 DB) thus facilitating protection of company's
confidential information.
 Develops, maintains, and monitors procedures for all server backups.
 The responsibilities will also include updating antivirus patches as and when required.
 Working knowledge of Microsoft Windows 2008 server and 2003 Server,SQL Server 2008
Enterprise Edition with Third Part Software DB Back up.
 Installing Desktops & Laptops, Upgrades of hardware and software products to existing products.
 Responsible to perform the day to day operational duties in order to maintain all servers
 Check all server event logs
 Worked closely with market research team to undertake customer profiling, target market
studies, pricing studies.
 Scheduling all repairs and maintenance with vendors (for the warehousing purpose), and
ensuring the proper care of the property.
 Liaise closely with account management keeping them up to date on the progress of all issues.
 Provided inputs, creative solutions & ideas to the management team on organization offerings.
 Resolve product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting & explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution.

Asianet Satellite Communication LTD, Trivandrum, UAE Mar’06 – Feb’09

Customer Support Engineer – ISP Company

Asianet Satellite Communications Ltd (Asianet Satcom) is the largest cable network services company in
Kerala, India. It is the leading service provider in the region for Cable TV and Internet solutions, and has
embarked on a fascinating journey into the CONVERGENCE era and adoption of evolving technologies.
Asianet Satcom is also the State’s own home-grown ISP and one of the pioneers in Internet through
cable, a revolutionary new concept that has brought always-on net access to homes in Kerala. Asianet
Satcom is one of the largest private investors in Kerala with over Rs. 350 crores investments in
infrastructure consisting of 50 Earth stations, 40,000 kms of Hybrid Fibre Coaxial cable network spread
over almost all the leading cities and towns in the State, an underground Optic-Fiber backbone stretching
for 700 kms utilizing the special Rights of Way given by the Government of Kerala, and sophisticated
facilities for Web-based solutions and portal services.

 Assisting corporate customers to fine- tune their network by providing needed guidance and
introducing new networking devices that suits their requirement.
 Provide onsite support for complaints regarding connectivity issues. (Directed from customer care
dept.)
 Installation and configuration of leased line (Cable modem). OFC Implementation. Maintenance
of leased lines.
 Provide network solutions to customers in order to utilize the bandwidth effectively.
 Identifying flapping modems and reporting to RF section.

Key Skills

 Time & people management


 Complaint handling
 Dispute resolution
 Relationship management
 Customer oriented approach
 Analytical & negotiating skills
 Team building & supervision
 Business communication
 Proficient in technology
 Quick learner
 Attention to detail

Hardware Skills

 Installing and configuration of Switches & Hubs


 Implementation of UTP cable networks.
 Troubleshooting the Ethernet Topology and Network Solutions.
 Lying of cable, crimping, and structural cabling implementations.
 Troubleshooting Network traffic configuration, Identifying fault, Ethernet cards, configuring
network Protocol, TCP/IP and its services based on the user requirements.
 Planned Network Setup according to the space availability and Prepare Network diagram for
laying cables.

Professional Qualifications

Certifications : CCNA (2005 Certified) & MCP (Trained)

Education

University : Sikkim Manipal University, India, 2005


Specialization : Bachelor of Science in Information Technology

Personal Details

Date of Birth : April 8th, 1983


Nationality : Indian
Marital Status : Married
Languages Known : English, Hindi, and Malayalam
Driving License : UAE
Visa Status : Work Permit

You might also like