IT Department

Restructuring
DataPro Inc. is growing, and so our workload is
increasing. But our IT department is not dealing
with this increase effectively. So I am dividing the
IT department into three sections: quality
assurance, data processing and information
security. The responsibilities of each section are:

Quality Assurance
Testing hardware
Providing technical support
Data Processing
0 in! ormatic;n security ) Writing code
Organizing data
Information Security
Encoding online data transfers
Updating security software
These changes are not simple or easy. But
smaller groups deal with tasks more efficiently
than larger ones. See your supervisors for your
new section assignment.
Thoma<; Je ..... k.il'\<;,
CEO DataPro Inc.

I
Get ready! Vocabulary
0 Before you read the passage, @ Match the words (1-10) with the definitions (A-J).
talk about these questions.
1 G
_ software 6 _C online
1 What is Information Technology? I
2 _code 7 _H technical support
2 What do Information Technology B
3 _hardware 8 _D data
professionals do?
4 _F data processing 9 _E quality assurance
5 _J information security 10 _A encoding
Reading
A putting secret information into code
f} Read the statement from the B the physical parts of a computer
DataPro Inc. CEO. Then, mark
the fol lowing statements as
c connected to the Internet
true (T) or false (F). D numbers entered/held in a computer
E checking products for problems
1 _T The IT Department is
increasing. F the act of using information

2 _F Data Processing employees G programs/instructions added to computers

now encode data. H helping people use/understand technology
T
3 _ Supervisors know the I program language
employees' new assignments. J the act of protecting information
4
0 Fill in the blanks with the correct words Speaking
from the word bank.
G) With a partner, act out the roles below,
~a ci
BANK

quality assurance encoding

based on Task 7. Then, switch roles.
USE LANGUAGE SUCH AS:
I have a question about ...
data___ into the computer.
Enter the _ __
I'm in the __ section.
2 The company uses encoding to protect
I have more experience with ...
information.
3 Quality assurance finds and fixes problems in

new products. Student A: You are a supervisor. Speak with

Student B to find out:
0 \I Listen and read the statement from • current section
the DataPro Inc. CEO again. Which
• desired section
section is responsible for helping people
to understand technology? • reason

Listening Student B: You are an employee. Answer

Student A's questions.
0 \I Listen to a conversation between a
Make up a name for your supervisor.
DataPro Inc. employee and her supervisor.
Choose the correct answers.
1 What is the dialogue mainly about? Writing
A asking for a raise 0 Use the conversation from Task 8 to fill
B requesting a transfer out the transfer request.
C assuring product quality
D improving hardware

2 What can you infer about the employee?

A She does not like her new section.
B She has experience with hardware.
Transfer Request
C She does not understand the changes.
D She creates valuable software.
Employee's Name:

@ \I Listen again and complete the

conversation. Supervisor's Name:

Employee: Excuse me, Mr. Hopkins? I have a

question about the 1 _ _ _
Current Section:
Hopkins: Please, come in. What's your question?
Employee: Well, I'm now in the 2 _ _ _ _ __
section.
Requested Section:
Hopkins: Yes. You have a great understanding of
hardware.
Employee: Thanks, but I have more experience Reason for Tran sf er Request:
with 3 _ _ _ _ __
Hopkins: I see. You want a 4 then?
Employee: Exactly. I feel that I'm more valuable there.
Hopkins: Let me 5 _ ____ _ it.
5
 Get ready!
0 Before you read the passage, talk about these
questions.
1 What are some components of a computer network?
2 How does a computer network help a business?

Reading @> Fill in the blanks with the correct words

or phrases from the word bank.
f} Read the article about networks. Then,
choose the correct answers. ~ BANKDHCP CAT-5 cable ou er
1 What is the main idea of the passage?
cycle WLAN Internet configuration
A how to set up a network
B correcting network problems 1 The router lets a network connect to
C choosing network equipment the Internet.
D a comparison of LANs and WLANs 2 A LAN is a type of _network
_ _ __
3 Businesses communicate on the _ internet
_ __
2 What can you infer from the passage?
4 We do not use cables for our network. We
A A computer is not functioning during a cycle. have a _ WLAN
_ _ __
B LAN routers do not work well near walls or configuration
5 Routers need a correct _ __ __ to work
metals.
properly.
C Interference impacts a router's configuration. CAT-5 cable
6 Businesses with a LAN use _ __ _ _ to
D Renewing an IP address fi xes DHCP errors. connect computers.
cycle
7 It is sometimes necessary to _ _ ___ a
3 According to the passage, a LAN _ .
network to make it work.
A assigns IP addresses C links CAT-5 cables
8 The DHCP provides different IP
B requires a router D cycles a network
addresses for computers.
12
0 Choose the best definition for each word. Speaking
router G) With a partner, act out the
A a part of a computer C a networking device roles below based on Task 7.
B a wireless network Then, switch roles.

2 IP address USE LANGUAGE SUCH AS:

A a city-wide network C a networking device Can I help you find something?
B an identification number Do you want a LAN or a WLAN?
A WLAN connects computers
3 LAN wirelessly.
A a local network C a wireless network
B a networking device
Student A: You are a computer
store employee. Your customer
0 " Listen and read the article about networks again. needs a router. Ask Student B:
What could help a user having problems with an IP
• the equipment he or she
address?
needs
• type of network she uses
Listening
0 g Listen to an IT professional talking with a Student B: You are a customer.
customer about setting up a network. Choose the Answer Student A's questions to
correct answers. choose a router and network.
What does the woman want to buy?
A a LAN C a router Writing
B a WLAN D a CAT-5 cable
0 Using the conversation from
2 Why does the woman choose a wireless network? Task 8, fill in the network
A She does not have CAT-5 cables. description sheet.
B Her computers are not close to each other.
C She does not like her present network.
D Her router doesn't support a LAN.

fj " Listen again and complete the conversation. New ,,\ . ·

I ' ~-- I
\._... ' ~
;
J
~ '
"-
I
~·1•
I
t 'J.
• \

IT Professional: Hi. Can I help you find something?

Description
Customer: Oh, please. I need a 1 _ __
0 Location of network: _ _ _ __ _

IT Professional: Well, there are a few types. What kind of

2 do you have? Type of network: _ _ _ _ _ __

Customer: I don't have one yet, but it's tor the computers
in my home. Components needed:._ _ _ _ __
IT Professional: Do you want a LAN or a WLAN? Some routers
don't 3 both types.
Customer: What's the difference?
IT Professional: A WLAN connects computers wirelessly. A LAN
4 with CAT-5 cables.
Customer: My computers are tar 5 . I'd need a WLAN.

13
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f} Read the article from a business

web development usAe1urv
newsletter. Then, choose the correct

* otterlngl
\\O~-
answers.
1 What does the Web Development class NOT
teach?
A making a website easy to use

Spring B improving a website's visibility

C using code to program a website
Professional D how to market a new website
Development Courses 2 What can you infer about the Web Design class?
A Attending the class is mandatory.
B The first class addresses functionality.
C It focuses on improving a site's visual element.
D Its registration fee is less than the Web
Development class.

3 What is the function of CSS?

A It helps improve navigation.
B It decreases a website's visibility.
C It changes the style of a web page.
D It expands the functionality of a website.

Vocabulary
~ Match the words (1-6) with the definitions
(A-F).
A
1 _web design 4 _B visibility
C
2 _coding 5 _D usability
3 _E navigation 6 _F content

A choosing a website's visuals

B how easily you can find a website on a search
engine
C a website's programming
····- ~ D how easily a user can use a website
..... -- . .. .....
a;:-
E moving around a website
F everything contained in a website
0 Fill in the blanks with the correct words and phrases
Speaking
from the word bank.
0
~ BANK With a partner, act out the
roles below based on Task 7.
CSS web development Then, switch roles.
appearance
USE LANGUAGE SUCH AS:
functionality
1 The website doesn't work well. I want to improve its _ _ __ I have a question about CSS.
appearance
2 My website looks boring. I'll give it a more interesting _ _ __ Why do we separate the style
sheet and the content?
3 If you are interested in making a website, take a web
__ development
_ __
class. What happens to the content?
CSS
4 I'm learning _ _ _ __ so that I can change my website.

Student A: You are in a web

0 " Listen and read the article from a business design class. Ask Student B
newsletter again. Which class would someone attend questions to find out about:
to learn about developing a website's performance?
• style sheet and content
• changing the style sheet
Listening • effects on content
0 " Listen to a conversation between an instructor for
a web development class and an employee. Choose
the correct answers. Student 8: You are the
instructor of a web design class.
What do the speakers mostly talk about? Answer Student A's questions
A how to change content about web design.
B why sheets are separate
C choosing the correct CSS style sheet
Writing
D the difference between content and style
0 Use the conversation from
2 What happens when the style sheet and the content are Task 8 to answer the sample
separated? test questions on web design.
A It alters the content.
B The content does not change.
C Content needs creating.
D The words are changed in the content. EXAMPLE TEST QUESTIONS
ON WEB DESIGN -
Spring Professional Development
@" Listen again and complete the conversation. courses:

Instructor: So, that's how we change the website's style. What do the letters CSS stand for'?
Does anyone have any questions?
Employee: Yes. I have one. It's about 1 _ __ 2 What is the importance of separating
Instructor: Oh, the 2 _ _ _ _ _ _ _ _ _ . What do the style sheets and the content?
you want to know?
Employee: Why do we separate the style sheet and the 3 ?
3 If the style sheet is changed, what
Instructor: It makes changing the 4 easier.
The 5 changes, but the content doesn't. happens to the content?
Employee: So, I change the style sheet. What happens to the content?
Instructor: Nothing, because the two are 6 _ __
Employee: Okay. I understand now. The words stay the same,
but their appearance changes.
27