Operations Management

December 2022 Examination

1. What are various decision criteria for deciding a location for a business setup? Explain
these decision criteria with reference to a location decision for setting up a Healthcare
setup (assume a healthcare setup type of your choice). (10 Marks)

Ans 1.
Introduction

Starting a business is not the most convenient without the correct setup. Entrepreneurs should
choose the ideal area for starting a company with excellent availability, workforce, setting, and
other needed sources. These things need to be thought about before you are mosting likely to
establish the health care arrangement. Hence, in this context, I will inform you about the decision
standards necessary for establishing the healthcare service. These things will make you run the
business smoothly, and many customers will reach your area quickly. It is always essential for
entrepreneurs to look for the best location to get all the availability like good electrical energy,
water, and various other materials. Complying with the different standards for setting up the
service is vital. This will give the business owners an effective reach and be helpful for the
customers to get the treatment whenever they desire.

Concepts and Applications

1. Decide with its operation facility

The location of the health care configuration will be decided according to the environment and in
the city's center. The traveling facilities, pharmacies, and other needed facilities should be near
the area. You ought to first select those that do not have excellent hospitalization because of the
location to build the health care setup. The medical care arrangement can be of anything, yet the
main point is that according to the operation, whether you start the little or sizeable medical care
arrangement. After setting up the little center, you have to look for the required room and how
easy it is for the customers to reach your place. When you develop a large healthcare facility, it is
required to look for the bordering locations, very easy to travel, busy locations, and others.
Therefore just when the environment is active and calm is it comfortable for individuals to reach
your place.

2. Near to the market

When establishing the health care facility, the market area is essential for the business owner to
look for. The factor is that it is easy for the customers to reach your place within a few minutes.
Likewise, when there is anything important that is needed for the people, they can get to the
industry immediately. The foot web traffic will be high when launching your medical facility in
this area. It is better to consider the consumer's comfort, which will give you one-of-a-kind
pleasure.

3. Look for the size

Appropriate preparation is essential according to the dimension you will select for your land. The
dimension of the area you are going to acquire is additionally vital. The size of the building will
be enough for the clients' lodging, care vehicle parking, and various other relaxing facilities.
Those points benefit any health care established to keep their people great and kicked back
constantly. The medical facility should have all the facilities, and there should not be any type of
spare room on the ground. Hence it is spending plan friendly and will offer the consumers an
excellent environment.

4. Look for the convenience

Convenience is constantly an essential one for any health care enterprise. This is not just for the
owners yet additionally for the consumers, vendors, and staff members. You have to look at all
the viewpoint sights and then pick the best place for your health center. The health center should
have included a parking lot unique for the employees, suppliers, and customers. Using the same
parking area will be clogged, and the consumers will not really feel loosened up. When you get a
new healthcare facility, these points are vital ones to think about.

5. Competition

This is the main point of view these days as the medical facilities release anywhere in the city.
Consequently, you must look for a competing firm with your medical facility. Intend the place
you selected is suitable for the opening. However, there is one more healthcare center that will
subsequently influence your company somewhat. It would be best if you examined the angle of
whether that center is prominent enough or less than your organization. Those points need to be
considered, and the competitors' specialty is likewise to be noticed. These things will make you
decide whether to construct the medical facility because of place or otherwise.

Conclusion

For that reason, whether you are going to do the healthcare configuration for oral, heart, cancer
cells, or others, you need to look for everything that is needed. Instead of thinking of a solitary
point of view like consumers, staff members, or suppliers, you have to think of everything and
then decide. These choices will give a better enhancement in your hospital company, and that
will also offer instant medicine and cures for the individuals suffering in the nearby city or rural
areas. The decision making points I stated in this content will serve for any freshly launched
healthcare service or the knowledgeable one.
2. Explain in detail the various types of plant layout concepts that area available in
operations management. Give examples on where each of these types can be employed
respectively. Briefly explain a layout applicable for a Restaurant format, highlighting the
good points and bottlenecks, if any. (10 Marks)

Ans 2.
Introduction

Following the plant, a layout system is essential to run a business smoothly and attain high client
traffic. Hence, when starting a business, it is always vital to consider whether the place contains
all its facilities, like storage space, tools, progressed technology, personnel, and others. Therefore
when you have these points and can give your restaurant complete holiday accommodation and
make your consumers delight in the food and holiday accommodation, it is always successful.
The type of layout the dining establishments must follow for much better popularity and
efficiency is the production line. As a result, the restaurant-style plant system will require a
different layout and design according to the room you will get. Therefore you need to decide
accordingly and utilize the service. Below in this web content, you will see the different plant
layout systems that are good for the restaurant layout, serving many new entrepreneurs.

Concepts and Applications

Three plant layout systems are readily available for the company owner to follow. The dining
establishment style will require the appropriate layout that will be valuable for them to bring in
more customers, obtain enough supply, and boost their efficiency.

Product layout
Reaching the vast website traffic is always the go for numerous restaurants, so when they follow
this product layout, they can attain it conveniently. Hence, the dining establishments must
traditionally concentrate on cost service. The layout of the inside and the exterior of the building,
devices required for the fast service, and convenient situation for the consumers are the main
important points that your service should concentrate on. This is why you must follow the
product layout to boost performance and stay in the prior setting among the rivals.

For example:

This production line technique is the strategy where the input is given via skilled employees and
typical products and devices. You will find success in the end when you are serving tasty food
and severe service. After that, the process is managed with good treatment and a far better
atmosphere.

Process layout

In this area, it is necessary to utilize the added space in the location. The dining establishments
will be incomplete when the front and back finish falls short of connecting. Hence right
operating the dining establishment, it is essential to consist of the reception, waiting area, cashier
work desk, and others. These things will permit the possibility to get in touch with the present
backside, which includes the kitchen, kitchen area, storage, management, and so on. There need
not be any blockage; likewise, you ought to choose the ideal indoor version that provides the vast
infrastructure and facilities. The consumers must feel comfortable eating and relocate inside the
restaurant. The service you supply to the clients must be excellent, and the most vital point is the
food. The hygiene and the yummy food will always draw in the customers more and make them
your regular customers.
:
This procedure goes through in the restaurant like purchasing the food, preparing it in a few
mins, and serving it to the consumers who are eating or offering the parcel foods. These points
are extra practical for keeping dining establishment customers easy constantly.
Combination layout

This is the good one for the dining establishments to focus on excellent productivity and
procedure. This is protected and secure for individuals to delight at the moment happily. This is
more fascinating for the dining establishment proprietors to serve the clients at the right time
without difficulty. The combination of the layout will give good productivity in the system,
giving an excellent reach amongst the target market. The combination of the layouts will boost
the top quality of the standard also further. The affordable and budget-friendly layouts will
constantly provide good revenue. When you are working with great engineers, they will instruct
you on the ideal layout for the better efficiency of your dining establishments. It is constantly
vital to reconsider before you are going to execute such a layout.

Feeling kicked back to dine in for a long time is the primary thing that restaurant proprietors
should have to look for. The process of dealing with innovative equipment, having skilled
employees and cooks, preserving an excellent aroma and ambiance in the dining establishment,
and keeping the consumers thrilled. This layout benefits preparing numerous food products in
various sizes. Therefore these points will bring in even more consumers.

Conclusion

The layouts in the procedure management will be available in various types. In that, the
assembly line will be the very best one for the restaurants. The factor is that it will serve for
bringing the vegetables and the various other food materials from one side of the end. Easy food
preparation and cleaning tasks will be carried out. Then on the other end, you can merely
luxuriously serve the prepared foods to the customers outside. This is a more straightforward
process, taking place in the exact line with no confusion. Therefore, it is much more valuable for
restaurants to follow these layout methods to get a unique environment.
3. The Education Sector is a good example wherein the operations involves the involvement
of the “core teaching function” to be coordinating and working in sync with other
departments. With reference to the education sector discuss the following aspects of
operations in an Educational setup

a. Explain the role of an Operations Managers in their interface with other functions in the
institute. Give relevant examples (5 Marks)

Ans 3a.
Introduction

The operation manager helps run the school properly without dealing with other or monetary
dangers. The running of the prominent educational institutes where greater than countless
students are examining is possible with the help of this operation management system. Comfort
to the students and excellent progression is constantly essential for running the school, so you
must consist of the amenities and advanced techniques for successful operation.

Concepts and Applications

The education and learning institutes will have operations managers who will search for daily
tasks. They are in charge of starting brand-new programs, occasions, and various other things
which will be handy for the students to learn. The general operation of the institute will be kept
track of, and they will arrange it appropriately. Here are the roles they will carry out for the far
better operation of the institute.

 The operations managers need to look for the supplies and equipment available for the
students.

 Managing the financial industry in the educational institutes is his function, making the
institute run with no considerable loss.
  Safety is constantly essential for the students and the staff in the school. When you are an
operations manager, you must take the necessary steps to avoid any issues.

 The school's policies and guidelines need to be followed, which will provide good
behavior management at the right time.

 The issues from the students and parents are the crucial ones to process. The operations
managers will be responsible for these things in the initial stage.

 Improve the students' abilities and comfort for them to brush far better.

 The operation managers are also responsible for working with the team for training,
cleaning, and other things.

 The main point is that they also need to care for things like the water system, present
supply, and others. They need to maintain and produce excellent ecological behavior
amongst the students.

For example: Suppose a school has satisfied a fire accident, then the operations manager is
liable for doing the required safety measures and recovering the students from the danger. The
school's management and computing of the loss, or required fund, fixing the harmed items,
offering the students the essential self-confidence, and relieving them from the pressure are all
things the operations manager need to need to start.

Conclusion

The main points are that the operations manager will be more practical for the upkeep of the
school and likewise handle it financially. They will also look for the essential things that are
going right, the needed expansion of the facilities, and other needs for the personnel, students,
and parents. The manager must have to overlook the process and the various other systems that
are present in the school.

b. Define Quality and list and discuss in brief the various dimensions of quality in
operations

Ans 3b.
Introduction

The organization's top quality is vital to becoming the leading brand and drawing in even more
consumers. The brand you are making use of can be a new or knowledgeable one. However, you
have to meet the high qualities which will offer you a high income and a reputation. This is the
factor you must have to try to find the organization's quality in the different measurements.

Concepts and Applications

The high quality of the product is the main point that the customers will search for when they
buy anything from the company. So when you are running the company and offering the items or
the service, it ought to be the leading standard. The quality you will supply ought to suffice to
provide premium quality service at the right time. The procedure of the high quality will be high
or reduced, which is why you ought to check out the top quality in the eight different
measurements to establish it and attain high quality in the future. The eight measurements of the
top qualities that you can discover below are

Performance
The primary attribute of quantifiable components is performance. This is necessary for any
company to run entirely without any problem. This is a lot more practical for the organization to
give a good product utilizing sophisticated devices and experienced labor.

Features

The additional features to make the customers happy regardless of the top quality of items are
likewise vital. When the individual is concerning get the bike from your store and you are
making them relax in the reception hall and providing the cool drinks and the others are its
highlights. Hence these points will attract clients, and they will feel the convenience of your
store.

Reliability

Reliability is constantly essential to bring in customers. When your product meets the need, it
will be unique for the consumers. They will likewise give an initial choice to your product. Thus
the markets will gain a good profit with the improvement in the traffic.

Therefore aside from these things, you can also discover numerous other measurements of top
quality, such as correspondence, durability, serviceability, aesthetics, and regarded high quality.
These features will bring an excellent online reputation for your service and the items. Thus,
your organization's revenue, criterion, and excellent convenience will be increased.

Conclusion

It is always essential for business owners to try to find good quality items to acquire their trust
and make their companies famous. Also, small-scale companies or recently released ones need
high-quality products or services. Therefore according to the quality of your competitor, you will
be rated. This is essential in procedures management, offering the new course at the correct time.