Question 1

Which management thinker has given the following definition of management: 'The use of people and
other resources to accomplish objectives.'?

Choice-1: Harold Koontz and Heinz Weihrich

Choice-2: E. Boone and David Kurtz

Choice-3: Dalton McFarland

Choice-4: Mary Parker Follet

Choice-5: None of the above

Correct Answer: Choice-2 / E. Boone and David Kurtz

Question 2

The five basic functions of a manager as outlined by Henry Fayol are planning, organizing, staffing,
leading and closing.

Choice-1: True

Choice-2: False

Correct Answer: Choice-2 / False

Question 3

Productivity can be improved by:

Choice-1: producing more output with the same inputs

Choice-2: reducing inputs, but maintaining the same level of outputs

Choice-3: increasing outputs and reducing inputs, thereby, making the ratio more favorable

Choice-4: Only Option 1 and 2

Choice-5: All of the above

Correct Answer: Choice-5 / All of the above

The difference between efficiency and effectiveness is?

Choice-1: Effectiveness denotes the judicious use of resources, and efficiency refers to achievement of
stated organizational objectives.

Choice-2: Effectiveness refers to achievement of stated organizational objectives while, efficiency

Choice-3: Effectiveness means "doing things right," while efficiency means "doing the right things".

Choice-4: Only option 2 and 3

Choice-5: None of the above

Correct Answer: Choice-2 / Effectiveness refers to achievement of stated organizational objectives while,
efficiency denotes the judicious use of resources.

Question 5

Which are the different categories developed by Henry Mintzberg related to managerial roles?

Choice-1: Interpersonal roles

Choice-2: Informational roles

Choice-3: Decisional roles

Choice-4: All of the above

Choice-5: None of the above

Correct Answer: Choice-4 / All of the above

Question 6

Which are the managerial roles grouped under the section of Informational category?

Choice-1: Figurehead, Leader, Liaison

Choice-2: Entrepreneur, Disturbance Handler, Negotiator

Choice-3: Monitor, Disseminator, Spokesperson

Choice-4: Figurehead, Monitor, Entrepreneur

Choice-5: All of the above

Question 7

In this type of managerial role (as defined by Henry Mintzberg), the manager decides who gets
resources, scheduling, budgeting and setting priorities.

Choice-1: Negotiator

Choice-2: Resource Allocator

Choice-3: Disseminator

Choice-4: Liaison

Choice-5: Figurehead

Correct Answer: Choice-2 / Resource Allocator

Question 8

In this type of managerial role (as defined by Henry Mintzberg), the manager is required to interact with
people both within and outside the organization.

Choice-1: Negotiator

Choice-2: Resource Allocator

Choice-3: Disseminator

Choice-4: Liaison

Choice-5: Figurehead

Correct Answer: Choice-4 / Liaison

Question 9

In this process, the manager decides the mission and objectives of the firm and take necessary steps to
achieve the desired objectives.

Choice-1: Planning

Choice-2: Organizing
Choice-3: Staffing

Choice-4: Directing

Choice-5: Evaluating

Correct Answer: Choice-1 / Planning

Question 10

Which are the steps involved in "Organizing"?

Choice-1: Determine which tasks are to be performed

Choice-2: Determine how tasks can best be combined into specific jobs

Choice-3: Determine how jobs can be grouped into various units

Choice-4: Option 1 and 2

Choice-5: All of the above

Correct Answer: Choice-5 / All of the above

1. Somebody who coordinates and oversees the work of other people in order to
accomplish organizational goals. *

A. Leader
B. Manager
C. Controller
D. Organizer

2. They are typically involved with producing the organization’s products or servicing the
organization’s customer. *

A. First Line Managers

A. Assets
 B. Resources
C. Linkages
D. Power

4. Means of Arranging tasks and other resources to accomplish organization’s goals *

A. Planning
B. Organizing
C. Directing
D. Staffing

5. Filling out the various roles within the company with suitable candidates *

A. Planning
B. Organizing
C. Directing
D. Staffing

6. Management Role which involves collecting, receiving, and disseminating information

A. Interpersonal
B. Informational
C. Decisional
7. Part of decisional role which aims to respond to pressures and problems demand
immediate attention and action. *

B. Disturbance Handler
C. Resource Allocator
D. Negotiator
8. Which of these essential skills a Top Manager should have the most? *

A. Conceptual Skill
B. Human Skill
C. Technical Skill
9. An interpersonal role which deals with people outside their units to develop alliances
that will help in organizational goal achievement *
 A. Leader
B. Liaison
C. Monitor
D. Disseminator
10. Kind of organization where authority flows from top to bottom vertically in a straight
line manner. *

A. Line Staff Organization

1. In manager’s perspective, how will you collaborate or handle an employee who is

In a manager’s perspective, to collaborate or handle an employee who is difficult to work with, first
you should listen and communicate clearly to him/her. you should also need to be transparent and
don’t make assumptions. discuss the problem clearly and come up to a best solution to solve it. you
should suggest improvements to him/her. Any suggestions for improvement should be objective,
measurable, realistic and helpful.

2. How significant the ‘means’ and ‘ends’ in management? (5 pts)

Means-end thinking approaches involve setting a realistic and attainable goal, and working towards
that goal by structuring thoughts, motivations, and behaviors towards the facilitation of this goal.
Individuals who operate using means end thinking are more able to set and achieve interpersonal
goals and be successful in their interpersonal interactions. Means-end thinking is crucial for
adequate social functioning and should be practiced in most interactions where goals are set.

3. Cite at least one(1) factor that is contributory to work success (5 points) and work
failure (5 points). Why?

Factor that is contributory to work success: Leadership Leadership motivates the people to a higher
level of performance through their strong human relations. It is an important function of
management which helps to maximize efficiency and to achieve organizational goals.

4. Describe the line of authority in Line Organizational Structure

Line organization is the most oldest and simplest method of organization. According to this type of
organization, the authority flows from top to bottom in a concern. The line of command is carried out
from top to bottom. This type of an organization is also called a military organization or a scalar-type
organization. Line Organization is simple to work, economical and effective. It also allows quick
decisions and efficient coordination. It promotes the unity of command.
5. Cite specific situation that is applied for each of the five management functions.
[Planning, Organizing, Staffing, Directing, and Controlling] (25 pts)

Planning: defining goals for a company's future direction Organizing: Distributing task to different
people and other resources to accomplish organizational goals Staffing: Filling up the various roles
within the company by finding, selecting and evaluating suitable candidates. Directing: managers
instruct, guide and oversee the performance of the workers to achieve predetermined goals
Controlling: Monitoring and evaluating activities' performance, helping in checking errors in order to
take corrective actions

1. There are four levels of classifications of managers *

TRUE
FALSE
2. Management is the art of getting work done through others

TRUE
FALSE
3. Means of arranging tasks and other resources to accomplish organization’s goals

A. Planning
B. Staffing

C. Organizing
D. Controlling
4. Functional Manager is responsible for just 1 organizational activity

A. TRUE
B. FALSE
5. Figurehead associated role of a manager, performs ceremonial duties like greeting
company visitors, speaking at the opening of a new facility, or representing the
company at a community luncheon to support local charities

A. TRUE
B. FALSE