Scribd
Upload
70 views4 pages

Managment Ass3

The document discusses the different levels of support that should exist from top management down in an organization structured like an upside-down pyramid. Top management should drive strategic initiatives, set goals, and inspire a positive culture. Team leaders and managers provide operational support to frontline workers and encourage teamwork. Frontline workers then directly support customers and clients through their work efforts.

Uploaded by

Ghada Mehana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
70 views4 pages

Managment Ass3

The document discusses the different levels of support that should exist from top management down in an organization structured like an upside-down pyramid. Top management should drive strategic initiatives, set goals, and inspire a positive culture. Team leaders and managers provide operational support to frontline workers and encourage teamwork. Frontline workers then directly support customers and clients through their work efforts.

Uploaded by

Ghada Mehana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

Prof.

Mohsen El Shamaa

Contemporary management, Class 56 H 2017, Assignment (3)

Eng. Ahmed Mohamed El Shiekh


Founder
S.A.Tech Solutions
Mobile: 01222112592
E-Mail: [email protected]

Question:

You are kindly requested to apply the upside-down pyramids on your department or organization & show
the type of support that should be delivered from one layer to another:
Kind of Support from Top Managers to Team Leaders and Managers:

The highest-ranking executives are responsible for the entire enterprise.


Top management translates the policy (formulated by the board-of-directors) into goals, objectives, and
strategies, and projects a shared-vision of the future. It makes decisions that affect everyone in the
organization, and is held entirely responsible for the success or failure of the enterprise.

 Top management was the driver behind the initiation of the business continuity project
 Top management was the initiator of the project charter
 Attendance by top management at the project kick-off meeting 
 Validation of recovery time objectives (RTOs) and recovery point objectives (RPOs) 
 Selection of business continuity and backup strategy
 Active participation by top management during emergency procedure drills
 Observer during disaster recovery exercises at the alternate site
 Attendance at local business continuity forums, symposiums, conferences and training events
 The ability to give an elevator speech on business continuity management
 Succession planning exercise

- Corporate Culture

The corporate policies and acceptable behaviors generally start at the top level of management. The
leaders of the company establish procedures and expectations through those policies. The way the
company is run day to day, based on those policies, helps establish the corporate culture. A culture that
encourages creativity and innovation is likely to result in a company that is successful and continually
comes up with new ideas. A stifling corporate culture limits the efforts of the employees, making it
difficult for the company to advance.
- Company Goals

The goals and vision of the company guide the work that is completed by the employees. Top
management is usually responsible for establishing these goals. To reach higher achievements for the
company, top management needs to establish goals that push employees to grow. The goals must take
into consideration the company's current situation. The management team needs to decide what
achievements it wants to reach and how the company will grow going forward. Writing concrete, specific
goals for the company helps direct the workload for the employees.
- Asset Management and Support

A company's financial decisions typically come from the top level of management. This includes each
department's budget for the fiscal year. In many cases, the purchase of equipment and other assets must be
approved by top management. If the employees don't have access to the equipment and resources
necessary to complete their jobs, the company's achievement suffers. A management team that supports
the staff and has a sense of what they need is better equipped to lead the company to success.

- Inspiration

The top management of a company leads by example and affects the motivation felt by the employees. A
management team that takes a sincere interest and connects with the staff is more likely to inspire the
employees to achieve. Transparency from the management team about the company's future aids in
motivating the staff because it gives them a better idea of the reasons for their work duties.

Kind of support from Team Leaders and Managers to frontline operating workers:

 Focus on relationships and encourage others to do the same.


 Be available to help and let your team grow independent of you
 Expect and encourage teamwork
 Be committed to team success and help grow the commitment of others2.
 Create a team vision and help people personalize it. 

Kind of support from frontline operating workers to customers & clients:

They are supported in their work efforts by managers below them. These managers aren’t just order-
givers; they are there to mobilize and deliver the support others need to do their jobs best and serve
customer needs.
Thank You Dr.

You might also like