Assessment-2

SITXGLC001 RESEARCH AND COMPLY WITH

REGULATORY REQUIREMENTS
Student Must Fill this Section
Qualification SIT50416 Diploma of Hospitality Management

Student Name:

Student ID: Term: Year:

Privacy
“I give my permission for my assessment material to be used in the
Release
auditing, assessment validation & moderation Process”.
Clause:
“I declare that:
Authenticity  The material I have submitted is my own work;
Declaration:  I have given references for all sources of information that are
not my own, including the words, ideas and images of others”.

Student Signature: Date:

Assessment Outcome

Assessor Name:

Not Yet Assessor

Attempt Satisfactory Date
Satisfactory Signature

Initial attempt  

2nd attempt/Re-
assessment  

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International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M

 Information for Student:
 All work is to be entirely of the student.

General Information for this assessment:

 Read the instructions for each question very carefully.

 Be sure to PRINT your FIRST name & LAST name in every place that is provided.
 Short questions must be answered in the spaces provided.
 For those activities requesting extra evidence such as: research reports, essay reports, etc. The student
must attach its own work formatted in double space, Arial 12 pts.
 All activities must be addressed correctly in order to obtain a competence for the unit of competency.
 If the student doesn’t understand the assessment, they can request help from the assessor to interpret
the assessment.
 Re-submission of assessment after the term will incur additional fees.

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International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M

 Re-assessment of Result & Academic Appeal procedures:

If a student is not happy with his/ her results, that student may appeal against their grade via a written letter,
clearly stating the grounds of appeal to the Chief Executive Officer. This should be submitted after completion of
the subject and within fourteen days of commencement of the new term.

Re-assessment Process:
 An appeal in writing is made to the Academic Manager providing reasons for re-assessment /appeal.
 Academic Manager will delegate another faculty member to review the assessment.
 The student will be advised of the review result done by another assessor.
 If the student is still not satisfied and further challenges the decision, then a review panel is formed
comprising the lecturer/trainer in charge and the Academic Manager OR if need be an external
assessor.
 The Institute will advise the student within 14 days from the submission date of the appeal. The decision
of the panel will be deemed to be final.
 If the student is still not satisfied with the result, the he / she has the right to seek independent advice or
follow external mediation option with nominated mediation agency.
 Any student who fails a compulsory subject or appeals unsuccessfully will be required to re-enrol in that
subject.
The cost of reassessment will be borne by the Institute. The external assessor will base his/her judgement based
on principles of assessment. These principles require assessment to be reliable, fair, practical and valid.
Academic Appeals:
 If you are dissatisfied with the outcome of the re-evaluation process, you have a right to appeal through
academic appeals handling protocol.
 To appeal a decision, the person is required to complete the WSC- Request for Appeal of a Decision
form with all other supporting documents, if any. This form is available via our website. The completed
Request for Appeal form is to be submitted to the Student Support Officer either in hard copy or
electronically via the following contact details:
Student Support Officer, Western Sydney College (WSC), 55 High St, Parramatta NSW 2150, Email:
[email protected]
 The notice of appeal should be in writing addressed to the Chief Executive Officer and submitted within
seven days of notification of the outcome of the re-evaluation process.
 If the appeal is not lodged in the specified time, the result will stand and you must re-enrol in the unit.
 In emergency circumstances, such as in cases of serious illness or injury, you must forward a medical
certificate in support of a deferred appeal. The notice of appeal must be made within three working days
of the concluding date shown on the medical certificate.
 The decision of Chief Executive Officer will be final.
 Student would then have the right to pursue the claim through an independent external body as detailed
in the students’ complaint / grievance policy.

Comments/Feedback to Students

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International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M

 Assessment Task 2: Case study

TASK SUMMARY
For this task, you are required to read the case study and complete the following tasks:
 Part A – You are required to complete and submit documentation to a regulatory authority to
seek approval to implement business operations.
 Part B – You are required to develop, communicate and distribute a policy.

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK

 Access to textbooks and other learning materials.
 Access to a computer, printer, Internet and email software (if required).
 Microsoft Office (or similar program).

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International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M

 Access to current legislation.
 Access to plain English regulatory documents distributed by government regulators.
 Access to codes of practice and standards issues by regulatory authorities.
 Regulatory information and business management manuals issued by industry associations or
commercial publishers.
 Current commercial policies and procedures used to manage regulatory issues.
 Access to the following link:
http://assets.justice.vic.gov.au/vcglr/resources/d58e5021-995b-4bbf-aa98-6995efc131d3/20161026-
restaurant+and+cafe+licence+-+application+kit.pdf

WHEN AND WHERE SHOULD THE TASK BE COMPLETED?

 This task may be done in your own time as homework or you may be given time to do this task
in class (where applicable).
 Your assessor will provide you with the due date for this assessment.

WHAT NEEDS TO BE SUBMITTED?

 Part A – Completed liquor licence.
 Part B – Drug and Alcohol policy.

INSTRUCTIONS
Read the case study and complete the tasks that follow.

The Best Bite gets a liquor licence

You are the co-owner of a new café, The Best Bite, located at Shop 5, 243-249 Park Street,
Robinvale 3999, within the busy Marino Complex.
The Best Bite operates 7 days a week:
 Monday–Friday: 6am to 4pm
 Saturday: 6am to 4pm
 Sunday: 6am to 2pm
The Café has a maximum patronage capacity of 75 people.
You and your co-owner have decided to apply for a liquor licence so that the café can add beer,
wine and basic spirits to the drinks menu.
You have both completed the mandatory licencing training and you have both recently
completed a Responsible Service of Alcohol training course.

PART A – APPLY FOR A LIQUOR LICENCE

1. Review the case study information and details about the Best Bite Café in the Marino
Enterprises Handbook.

Located in shop 5 of the well-known Marion Complex, 243-249 Park Street, Robbinsville, 3999,
Best Bite is a freshly opened café. Every day of the week, The Best Bite is open. On weekdays
and weekends, it was open from 6 a.m. to 4 p.m., however on Sundays, it was closed. Up to 75
people can fit in this little café. The restaurant's amazing customer service and excellent food
are highly regarded by its patrons. The proprietor is presently attempting to add a liquor license
to the café in an effort to increase foot traffic. The owner and co-owner are applying for a liquor

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International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M

 license in order to add beer and wine and increase their business hours because they have
both undergone licensing training and are now aware of all the regulations for selling alcohol in
a café.
2. Apply for a liquor licence for The Best Bite.
 Go to the following link and download a Restaurant and Café liquor licence application kit:
http://assets.justice.vic.gov.au/vcglr/resources/d58e5021-995b-4bbf-aa98-6995efc131d3/20161026-
restaurant+and+cafe+licence+-+application+kit.pdf
 Download, save and complete the application kit.
 Use the correct names of the business owners and fictional information when completing
personal details such as address and licence numbers.
3. The next step of the process is to submit your application to the regulatory authority. As your
application is for assessment purposes only, submit the application via email to your assessor.

19th November 2022

The Assessor

Dear Sir/ Madam,

This is to inform you that I have filled out the liquor license application kit as per the instruction.
The completed document is attached to this e-mail. Please review it and offer the necessary
feedback. Thank you.

Warm regards,

Name

PART B – DEVELOP AND COMMUNICATE A POLICY

Case study continued…

The Best Bite received approval for the liquor licence. You have developed a responsible service
of alcohol policy; however, you have identified the need for a ‘’Drug and Alcohol Policy’’ so that
there are clear guidelines in place for all employees regarding alcohol consumption and the use
of other drugs in the workplace.
You have organised a meeting with the other business owner to discuss and develop the policy.

1. Meet with your co-owner of the Best Bite to discuss the issue (role played by one classmate).
 Review current legislation and codes of practice relating to drugs and alcohol in the
workplace.
 Review the Marino Enterprises Style Guide.
 Together, develop a clear policy that all staff must follow, including persons responsible.
Ensure that the policy is written in line with the Marino Enterprises Style Guide.
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International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M

Protect the health and welfare of the workforce while adhering to all applicable rules and
regulations on drugs and alcohol in the workplace. Avoid locations where there is drink or drugs
available. Establish a secure work environment. Encourage morally upright conduct.
This code's objective is to simplify workplace drug and alcohol management, prevention, and
reduction. The code includes suggestions for promoting employment, improving efficiency and
productivity at work, assisting local, regional, and national efforts to reduce alcohol and drug abuse
at work, and safeguarding the health and safety of all employees. Additionally, it suggests using
safety experts to promote coordination and collaboration between government agencies,
enterprises, employees, and their representatives. Legislation and national policy on the
prevention, reduction, and management of alcohol- and drug-related issues in the workplace
should be formulated after consulting with the most influential employers' and workers' groups as
well as other specialists.

2. Distribute the new policy.

 Write a covering email to introduce the new policy to all employees.
 Send the email and attached policy to the employees of the Best Bite Café (your assessor).

19th November 2022

To: All employees

Dear all,
This email is to inform you about the new policies that we are implementing here at The Best Bite,
effective immediately.
Our business has acquired the liquor license that it had applied for and thus moving forward we
have changed the company policy to comply with the legislation. Going ahead, it is compulsory for
all of the employees to adjust and comply with the new set of policies.

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International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M

Please find the digital copy of the new policies handbook that is attached to this e-mail below. If
you have any queries or feedback regarding the policies, feel free to contact me during office
hours. Have a good rest of your day

Thank you
Warm regards
Name
(The Manager)

What do I need to hand in for this task? Have I completed this?

Part A – Completed liquor licence 

Part B – Drug and alcohol policy 

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International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M

 ASSESSMENT TASK 2: CASE STUDY ASSESSOR CHECKLIST

PART A – APPLY FOR A LIQUOR LICENSE

Yes No Comments

 Did the student access the correct regulatory

information to apply for a liquor licence?

 Did the student correctly complete the

document?

 Did the student submit the completed

document via email?

Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of
the completed Assessment Task Cover Sheet.

PART B – DEVELOP AND COMMUNICATE A POLICY

Yes No Comments

 Did the student work with one other student to

discuss the case study scenario and develop the
required policy?

 Did the student collaborate with one other

student to research legislation and codes of practice
relating to the topic?

 Did the student develop a clear policy as per

style guide?

 Did the student demonstrate knowledge of

government laws and regulations?

 Did the student develop a covering email

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International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M

 PART B – DEVELOP AND COMMUNICATE A POLICY
Yes No Comments

introducing the new policy?

 Did the student submit the policy as an

attachment via email?

Please add any feedback to the student about this task on the Assessment Cover Sheet. Keep a copy of
the completed Assessment Task Cover Sheet.

Please note any reasonable adjustments made for this task below.

Part A Outcome: Satisfactory  Not Satisfactory  Date:

Part B Outcome: Satisfactory  Not Satisfactory  Date:

Trainer/ Trainer/assessor
assessor name: signature:

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International College of Australia Pty Ltd T/A Western Sydney College

RTO: 45360 | CRICOS: 03690M