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Exercises on Lecture 3 Module 1 (Answer key below)

1- Communication barriers tend to __________ the message that passes from the sender to the receiver.
a. facilitate
b. prevent
c. improve
d. quicken

2- Communication barriers allow us to get and accept the messages others use to communicate their
information, thoughts and ideas __________.
a. incorrectly
b. correctly
c. completely
d. slowly

3- Barriers to effective communication can come in the way because the message sent by the sender
_____________.
a. might be understood exactly as it is meant to be
b. can get distorted during the communication exchange
c. is successfully sent and received
d. All of the above

4- Which of the following is not a technological barrier?

a. The high cost of technology
b. Knowledge of technology
c. Technological ignorance
d. Being technologically skilled
e. b & d

5- Frustration is one of the _____________.

a. language barriers
b. emotional barriers
c. cultural barriers
d. technological barriers

6- Low self-esteem is one of the _________.

a. cultural barriers
b. psychological barriers
c. physical communication barriers
d. physiological barriers
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7- Hearing difficulties are considered a kind of ____________.

a. emotional barriers
b. cultural barriers
c. psychological barriers
d. physical communication barriers
e. physiological barriers

8- Which of the following is not a physiological barrier?

a. Shrillness of voice
b. Poor eye sight
c. Linguistic aptitude
d. Dyslexia

9- Different habits, traditions and religions are examples on ______________.

a. language barriers
b. emotional barriers
c. cultural barriers
d. psychological barriers

10- Which of the following is not a characteristic of effective communication?

a. Clarity
b. Conciseness
c. Concreteness
d. Incorrectness

11- ________ message increases the need for follow-up questions.

a. A complete
b. An incomplete
c. A courteous
d. A concrete

12- Effective communication requires specific, tangible and valid information. The message you
transfer must be supported with facts for increased ___________.
a. vagueness
b. doubts
c. bias
d. credibility

13- The correct grammar and syntax of the message increases its ____________.
a. authenticity
b. incredibility
c. courtesy
d. length
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14- “If your listener is in a particularly happy mood, do not say anything that will trigger sadness.”
This statement stresses _______ as a way of overcoming communication barriers.
a. clarity
b. the use of understandable language
c. suitable timing
d. All of the above

15- When speaking or writing emails or chatting, _________.

a. avoid any kind of unnecessary information
b. only communicate one idea, thought or feeling at a time
c. do not make your message too lengthy
d. All of the above

16- The motive of _________ is to determine whether the recipient has grasped the significance of the
received information.
a. feedback
b. nonverbal messages
c. verbal messages
d. a grammatically correct message

17- When you use the wrong body language and tone, the subject matter of your message can be easily
____________.
a. conveyed
b. misinterpreted
c. understood
d. grasped

18- To communicate effectively – if you and another person have a different perception of a subject,
_________________.
a. listen and pay attention to the person in order to overcome barriers
b. tell your opinion and ignore the person’s thoughts
c. suggest that you and the person consult a third party
d. explain to the person that he doesn’t know a lot about the subject

19- Interrupting someone while speaking is considered _________ behavior.

a. a polite
b. an acceptable
c. a normal
d. a rude
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20- . If you want to say something about a culture, religion, or belief, make sure you say it ________.
a. politely
b. emotionally
c. according to your perspective
d. excitedly

21- Communication is not crucial to the existence of humans. It is the exchange of information between
two entities. Every action of ours can be seen as a means to communicate. This exchange is necessarily
in words only.
a. True
b. False

22- Barriers in communication can exist in the sender, in the transmission of messages, in the receiver,
or in the feedback.
a. True
b. False

23- To communicate successfully in a team or with others, at work or in the community, we don’t have
to understand the communication environment and the barriers which prevent messages being sent and
received successfully.
a. True
b. False

24- A person who is emotionally mature will be able to communicate effectively. On the other hand,
people who let their emotions take over will face certain difficulties.
a. True
b. False

25- Text messages, phone calls, etc. are some of the technological ways of communicating that lack the
effect of a personal meeting and reduce communicating effectively.
a. True
b. False

26- The fact that each country or region has its own language is one of the barriers to effective
communication.
a. True
b. False

27- For effective communication, the language should be inaccurate. Also, the grammar and syntax
should be incorrect.
a. True
b. False
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28- The message must be long and to the point. The message must be more about its length rather than
its content. If you add irrelevant information, it will be easier for the receiver to grasp the exact
meaning.
a. True
b. False

29- If you can’t explain your idea in a simple way, this may mean that you yourself don’t understand it
well enough.
a. True
b. False

30- You can always show your language skills when you are delivering a meaningful message or
conversing formally or informally. On the other hand, avoid any complex language or using a different
accent in report or thesis writing.
a. True
b. False
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Answer Key
1- b
2- a
3- b
4- e
5- b
6- b
7- e
8- c
9- c
10- d
11- b
12- d
13- a
14- c
15- d
16- a
17- b
18- a
19- d
20- a
21- b
22- a
23- b
24- a
25- a
26- a
27- b
28- b
29- a
30- b