Task1:

Restrict form submission if description and assignment group is empty.

BEFORE INSERT:

(function executeRule(current, previous /*null when async*/ ) {

if (current.description.nil() && current.assignment_group.nil()) {

current.setAbortAction(true);

})(current, previous);

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Task2:

Populate assignment group with Service desk and assigned to as ITIL user

BEFORE INSERT:

(function executeRule(current, previous /*null when async*/ ) {

current.assignment_group = "d625dccec0a8016700a222a0f7900d06";

current.assigned_to = "681b365ec0a80164000fb0b05854a0cd";

})(current, previous);

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Task3:

Change contact type to phone if category is software (update)

BEFORE UPDATE:

(function executeRule(current, previous /*null when async*/ ) {

current.addQuery('category', 'software');

current.query();

current.contact_type = "phone";

current.update();

})(current, previous)

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Task4: if the user is having Admin role show only priority 1,ctageory-harware,state - new tickets.

BEFORE QUERY:

(function executeRule(current, previous /*null when async*/ ) {

if (gs.hasRole('admin')) {

current.addQuery('priority', '1');

current.addQuery('category', 'hardware');

current.addQuery('state', '1');

})(current, previous);

gs.userID() UI When to run --> Role admin.

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Task5:

Show caller email id, company, mobile number and manager when form loads.

DISPLAY:BR

(function executeRule(current, previous /*null when async*/ ) {

g_scratchpad.caller = current.caller_id.email.getDisplayValue();

g_scratchpad.company = current.caller_id.company.getDisplayValue();

g_scratchpad.manager = current.caller_id.manager.getDisplayValue();

g_scratchpad.mobilephone = current.caller_id.mobile_phone.getDisplayValue();

})(current, previous);

CLIENT SCRIPT:

function onLoad() { // inc is an Array

var inc =

[g_scratchpad.caller,g_scratchpad.company,g_scratchpad.manager,g_scratchpad.mobilephone]

alert(inc);

}
gs.addInfoMessage('Caller email '+ current.caller_id.email);

gs.addInfoMessage('Caller company '+ current.caller_id.company.name);

gs.addInfoMessage('Caller mobile '+ current.caller_id.mobile);

gs.addInfoMessage('Caller manager '+ current.caller_id.manager.name);

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Task6:

BEFORE INSERT

(function executeRule(current, previous /*null when async*/ ) {

var agg = new GlideAggregate('incident');

agg.addAggregate('COUNT', 'caller_id');

agg.addQuery('caller_id', current.caller_id); //present caller on incident form

agg.query();

while (agg.next()) {

//do things on the results

var incidentCount = agg.getAggregate('COUNT', 'caller_id');

gs.addInfoMessage("Total count for caller->" + incidentCount);

})(current, previous);

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Task 7:

INCIDENT

AFTER INSERT:

Create a problem Record when incident ticket is created.

(function executeRule(current, previous /*null when async*/ ) {

var prb = new GlideRecord('problem');

prb.initialize();

prb.first_reported_by_task = current.sys_id;
prb.insert();

var newprb = prb.insert();

current.problem_id = newprb;

current.update();

})(current, previous);

Task 8:

Attach a child incident to any incident, when the parent incident short description

Is changed the child incident short description should also updated.

AFTER INSERT:

(function executeRule(current, previous /*null when async*/ ) {

Var inc = new GlideRecord(‘incident’);

Inc.addQuery(‘parent_incident’, current.sys_id); // parent incident with sys_id’s of incidents

// just like how we query

Prob.addQuery(‘problem_id’,current.sys_id);

Inc.query();
While (inc.next()) {

Inc.short_description = current.short_description;

Inc.update();

})(current, previous);

Task 9:

Update the associated change request assignment group with the problem record assignment

Group from the problem record.

AFTER UPDATE:

(function executeRule(current, previous /*null when async*/ ) {

Var chng = new GlideRecord(“change_request”);

Chng.addQuery(“rfc”, current.sys_id); // querying the related problem record and

Change_request record
Chng.query();

While (chng.next()) {

Chng.short_description = current.short_description;

Chng.update();

})(current, previous);

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Task 10:

Close the related incident ticket from problem form.

AFTER UPDATE:

(function executeRule(current, previous /*null when async*/) {

var inc = new GlideRecord('incident');

inc.addQuery('problem_id',current.sys_id);

inc.query();

while(inc.next()){

inc.state = "7";

inc.close_code = "Solved(Permanently)";

inc.close_notes = "Closed coz problem is Closed";

inc.update();

})(current, previous);

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Task 11:

Create change task on change record , when change record is closed the related change task

should also close // and send notification to requested by.

AFTER INSERT

AFTER UPDATE

(function executeRule(current, previous /*null when async*/ ) {

var chng = new GlideRecord('change_task');

chng.addQuery('change_request', current.sys_id);

chng.query();

while (chng.next()) {

chng.state = current.state;

chng.update();

})(current, previous);

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Task 12:

Create a table called "Info" with a field called "Description".

Create another table called "BackUpInfo" with a field called "Description”.

Create a business rule on "Info" such that whenever the records are inserted or updated in it, it

is also reflected in "BackUpInfo" table.

AFTER INSERT:

(function executeRule(current, previous /*null when async*/ ) {

var gr = new GlideRecord("u_backup");

gr.initialize();

gr.u_refinfo = current.sys_id;

gr.u_backup_description = current.u_description;

gr.insert();
})(current, previous);

AFTER UPDATE:

(function executeRule(current, previous /*null when async*/ ) {

var gr = new GlideRecord("u_backup");

gr.addQuery("u_refinfo", current.sys_id);

gr.query();

if (gr.next()) {

gr.u_backup_description = current.u_description;

gr.update();

})(current, previous);

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Task 13:

Write a business rule on any table to create a scratch pad variable.

Use that scratch pad in the onload script and perform some manipulation like hiding some fields.

DISPLAY: TABLE NAME IS JADE

(function executeRule(current, previous /*null when async*/) {

G_scratchpad.caller = current.caller_id.getDisplayValue();

})(current, previous);