Scribd
Upload
50 views

Attitudes and Job Satisfaction Tutorial 4

This document discusses attitudes, job satisfaction, and organizational commitment. It provides discussion questions about the three components of an attitude (cognitive, affective, behavioral), an example of cognitive dissonance, definitions of job satisfaction and methods to measure it, reasons for employee turnover, the impact of job involvement and organizational commitment on an organization, the impact of perceived organizational support and employee engagement, how job satisfaction influences outcomes and implications for management, and constructive and destructive responses to job dissatisfaction. It also includes multiple choice questions testing understanding of these concepts.

Uploaded by

Julian Clarke
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
50 views

Attitudes and Job Satisfaction Tutorial 4

This document discusses attitudes, job satisfaction, and organizational commitment. It provides discussion questions about the three components of an attitude (cognitive, affective, behavioral), an example of cognitive dissonance, definitions of job satisfaction and methods to measure it, reasons for employee turnover, the impact of job involvement and organizational commitment on an organization, the impact of perceived organizational support and employee engagement, how job satisfaction influences outcomes and implications for management, and constructive and destructive responses to job dissatisfaction. It also includes multiple choice questions testing understanding of these concepts.

Uploaded by

Julian Clarke
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 2

University of Technology, Jamaica

Tutorial Sheet 4: Attitudes and Job Satisfaction


Discussion Questions
1. Contrast the three main components of an attitude.
Cognitive: evaluation.
Affective: feeling.
Behavioral: action.
2. Use an example (not one in the lecture notes) to demonstrate your understanding of
cognitive dissonance.
- What are the two cognitions that aren’t fitting together?
- What actions would you need to take to eliminate that dissonance?
- Do you need to change any specific behaviors? Or do you need to change a mindset
or belief?
- How important is it for you to resolve the dissonance?

3. What is Job Satisfaction? Discuss advantages and disadvantages of using each method of
measuring job satisfaction.

4. Explain why John, a mail sorting supervisor quit despite being offered a 30% raise to join
a start up company where he would be responsible for business development.

5. Relate the impact of the following on the organization:


a. Job Involvement and
b. Organizational Commitment.

6. What is the impact of high levels of the following on the organization:


a. Perceived Organizational Support; and
b. Employee Engagement.

7. What outcomes do job satisfaction influence? What implications does this have for
management?

8. What are the constructive and destructive responses to dissatisfaction in the workplace?
Provide examples in your discussion.
Multiple Choice
1. The statement, "A person who eats meat and then fights for animal rights demonstrates
double standards" is an evaluative statement. Such an opinion constitutes the ________
component of an attitude.
a. cognitive
b. affective
c. reflective

1
d. behavioral

2. Festinger proposed that the desire to reduce dissonance would be determined by ____.
a. The importance of the elements creating the dissonance.
b. The degree of influence the individual believes he or she has over the elements
c. The rewards that may be involved in dissonance.
d. All of the above.
3. The human resource department at Eden Gardens, a health food restaurant, recently
conducted a survey to analyze employee commitment. Which of the following statements
is most likely to indicate a high degree of organizational commitment?

a. I am a great believer in the importance of a healthy diet and I am glad to be


working for a company that is trying to make simple, healthy food available to all.
b. I enjoy working for Healthy Eating because of the growth prospects that it offers
and the wide range of responsibilities each one of us has.
c. Although I work in the production department, it's good to know that my
feedback gets considered during our interactive in-house sessions.
d. The challenging nature of the work and the thoughtful and generous way the firm
treats its staff has made Eden Gardens the best place to work.

4. Patrick is unhappy with his job. He takes every possible opportunity in staff meetings to
complain about issues that needs fixing within the organization. He is expressing his
dissatisfaction with a _______ response.
a. Exit
b. Voice
c. Loyalty
d. Neglect

5. (True/False) The cognitive component of an attitude describes an intention to behave in a


certain way toward someone or something.

6. (True/False) If there is an inconsistency between an individual's attitude on a specific


issue and his/her behavior, there are only two courses of action available–alter the
attitude or alter the behavior.

7. (True/False) Actively and constructively attempting to improve conditions is part of the


loyalty response to dissatisfaction.

You might also like