MAHTEC

LEARNING & DEVELOPMENT PROGRAM 2022

No. Training Program No. Training Program

A Professional Certification Program (American Hotel & Lodging Educational Institution) G. Safety and Security
1 Certified Food & Beverage Executive (CFBE) 53 Uncompromising Security Standards
2 Certified Room Division Executive (CRDE) 54 Fundamentals of Fire Protection System
3 Certified Hotel Trainer (CHT) 55 Occupational Safety & Health Management for Hospitality (OSHA)
4 Certified Hotel Administrator (CHA) 56 Risk Assessment, Evaluation and Control Measure
5 Certified in Hotel Revenue Management (CHRM) 57 Fire Life Safety Requirement and Equipment Readiness
6 Certified Guest Service Professional (CGSP) 58 Environmental Management System
7 Certificate in Hotel Industry Analytics (CHIA) 59 Integrated Pest Management & Control

B. MAHTEC Certification Program H. Front Office

8 Certificate in Human Resources Management 60 To be a Great Host
9 Certificate in Food and Beverage Management 61 Handling Online Review
10 Certificate in Restaurant Marketing 62 Customer Service Excellence for Front of the House
11 Certificate in Kitchen Operations 63 The Excellent Hospitality Services
12 Certificate in Sales and Marketing 64 Managing Customer Service
13 Certificate in Front Office Operations 65 Executive Certificate for Duty Manager
14 Certificate in Housekeeping Management 66 Turning Complaints to Compliments
15 Certificate in Tourism Management 67 Professional Telephone Etiquette Skills
16 Certificate in Event Management 68 Selling Skills for Front Office / Reservation Assosiates
69 Changing Mind Set for Service Excellence
C. Rooms Division 70 Professional Image & Etiquette
17 Housekeeping Supervisory Skills
18 Effective Public Area Management I. Sales and Marketing
19 The Professional Room Attendant 71 OTA Control & Maximizing Sales Results
20 Guest Room Cleaning Procedure 72 Digital Marketing & Social Media
21 Floral Designing & Arrangement Management 73 Re-aligning Sales Strategy
22 Laundry and Linen Room Operations and Management 74 After Dawn - Sales Preparation Post Crisis

D. Food and Beverage L. Communication

24 Food Safety Management System 75 Effective Communication at Work for Hoteliers
25 Food and Beverage Cost Control 76 Customer Service - Interpersonal Communication Skills
26 Food and Beverage Service Skill 77 Customer Service - Active Listening Training
27 Etiquette & Protocol 78 English for Hospitality Communication
28 Fine Dining
29 Hazard Analysis Critical Control Point (HACCP) J. Finance & Audit
30 Best Halal Practices 79 Finance for Non-Finance
80 Revenue Management
E. Human Resources 81 Halal Internal Audit
31 Talent Management for HR & Training Managers 82 Income Audit
32 Personal Mastery for Effective Execution
33 Managing Employee Discipline and Performance M. Administration / Information Technology
34 Managing Difficult Employee 83 Automation Office Essential
35 Empowering & Upskilling Managers in the HR Process in their Organization 84 Millenial Game Changer
39 Managing Misconduct, Discipline and Domestic Inquiry Process
36 Domestic Inquiry - The Approach & Strategies N. Others
37 Performance Management in the New Workplace 85 Hospitality Pandemic Prevention & Management Practitioner
38 Training Analysis 86 Hospitality Pandemic Prevention & Management Refresher
87 Malaysian Domestic Travelers: Characteristics and Its Strategy For Tourism Recovery Plan
F. Management / Leadership / Supervisory
39 Supervisory Management Development
40 Changing Mindset to Provide Hospitality Service During Uncertain Time
41 The Challenges Now & The Way Forward for Hospitality Industry
42 Practising Emotional Intelligence During Challenging Time
43 Adopt Changes and Transform Your Performance
44 Leadership and Management in the Hospitality Industry
45 Train the Trainer
46 Managing People for Greater Productivity
47 Strategic Planning & Management for Department Head
48 Leadership Skills for Executive
49 Developing High Performing Team
50 Essential Leadership Core Comptencies