2020

ADAPTABILITY@WORK

PARTICIPANT’S WORKBOOK
NAME:

DELIVERED BY:
VINCENT J KELLSEY
CEO AND FOUNDER
QUANTUM SUCCESS GROUP

For
 DAY 1
Exercise 1: Getting to know each other

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Exercise 2: Personality Profiling
DISC is a psychometric and/or personality profiling tool which helps to assess and look at
your natural behavioural style in a variety of formats.
Understanding who you are, what you can do, and what you have to offer is important, but
there is more to the equation than that. You also need to know how to use all of that
information in the way you work with others. That gives you the opportunity to find a field
you can thrive in. You can use it to find work that would make the best use of all your
talents. The DISC Assessment Tool can provide you with that knowledge. In addition, you
can learn some of the best ways to succeed in the workplace and in other significant areas
of your life.
Your DISC results will help you find a deeper depth of knowledge about yourself. It's not
about changing you, but you may decide to make some daily adjustments to your DISC style.
You may even find that you'd be better suited for a different job or role. The final goal is to
determine if there's something more you can do to succeed.
When you are in a most relaxed state, please follow the instructions and attempt the DISC
Personality Test by following the instructions below:
1. Got to https://www.123test.com/disc-personality-test/
2. Read the DISC personality test instructions
3. Start attempting the questionnaires honestly
4. Once completed, generate the simple report and record your personality results
below – by percentage of score. DO NOT CLOSE YOUR GRAPH UNTIL YOU HAVE
RECORDED YOUR RESULTS
5. Rank your personality type from the highest to the lowest score

Record your DISC results at:

https://forms.office.com/Pages/ResponsePage.aspx?id=8pTDkfv8P0SrD2IabM6l9E4oNE164U9AqSNt
xsjio6lUQUdZOVBUSVY5R0k2MTMzM0dVTDVXRUxBOC4u

Personality Type
A: Dominance B: Influence C: Steadiness D: Compliance

Personal
Score (%)

Rank

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Plot your DISC Graph:

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Exercise 3: Group Challenge
Solve the following puzzle:

The islands of Zanga , Binoo and Biro Biro export fruits around the world. Can you work out
in which sea or Ocean the islands are, and which island produces which fruit for which
country?
Clues:

• Zanga is not in the Pacific Ocean, and its mangoes are not exported to the UAE
• Canada imports the coconuts, which are not from Binoo
• Biro Biro is in the Caribbean

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 DOMINANCE CHARACTERISTICS
High Factors Low Factors

Communicates by
Motivated by
Fears
Management Style
Additional Notes:

INFLUENCE CHARACTERISTICS
High Factors Low Factors

Communicates by
Motivated by
Fears
Management Style
Additional Notes:

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 STEADINESS CHARACTERISTICS
High Factors Low Factors

Communicates by
Motivated by
Fears
Management Style
Additional Notes:

COMPLIANCE CHARACTERISTICS
High Factors Low Factors

Communicates by
Motivated by
Fears
Management Style
Additional Notes:

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Self-Reflection
A.) Three characteristics that best describe me: B.) I am good at:
1.
2.
3.

C.) I am motivated by: D.) I communicate by:

E.) I need support at:

Exercise 4: Team-Reflection – “We” in the team challenge

Prepare a presentation sharing the experience working as a team incorporating what we
have learned and apply critical analysis on personality profiling on the team’s behaviour
during the challenge.
To start off, compile the team’s combined personality type:

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Hint:
Think along the line of answering the following and other additional learning points that
come to minds to share:
- How does your individual personality impact each other’s performance?
- Would you be doing things differently as an individual vs as a team?

Team Personality Score (%)

A: Dominance B: Influence C: Steadiness D: Compliance
1.)

2.)

3.)
TEAM MEMBERS

4.)

5.)

6.)

7.)

8.)

9.)

Team Average Score (%)

Rank
- How did you approach these challenges as a team?
- What are your strengths & weaknesses as a team?
- What’s your typical communication style as a team?
- How do you motivate each other?
- How was the team being managed?
- How does the team act under pressure?
- Any change in behaviour observed from start till end of the challenge?

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Tuckman’s Team Development Model

Day 1 Reflection
1. What do you enjoy the most about today’s learning?

2. What are the new things you learn today that you were not aware of before?

3. How would you start applying what you have learned?

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 DAY 2
Exercise 5: Matching Game – Recognizing your colleagues at work
Identify the characteristics of D,I,S,C profiles and classify them accordingly below:

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Quadrant of Career Success Profile

Career Success Profile

Values Equation

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List of Values

Accountability Diligence Honesty Results-oriented

Accuracy Discipline Honor Rigor
Achievement Discretion Humility Security
Adventurousness Diversity Independence Self-actualization
Altruism Dynamism Ingenuity Self-control
Ambition Economy Inner Harmony Selflessness
Assertiveness Effectiveness Inquisitiveness Self-reliance
Balance Efficiency Insightfulness Sensitivity
Being the best Elegance Intelligence Serenity
Belonging Empathy Intellectual Status Service
Boldness Enjoyment Intuition Shrewdness
Calmness Enthusiasm Joy Simplicity
Carefulness Equality Justice Soundness
Challenge Excellence Leadership Speed
Cheerfulness Excitement Legacy Spontaneity
Clear-mindedness Expertise Love Stability
Commitment Exploration Loyalty Strategic
Community Expressiveness Making a difference Strength
Compassion Fairness Mastery Structure
Competitiveness Faith Merit Success
Consistency Family-orientedness Obedience Support
Contentment Fidelity Openness Teamwork
Continuous Fitness Order Temperance
Improvement Fluency Originality Thankfulness
Contribution Focus Patriotism Thoroughness
Control Freedom Perfection Thoughtfulness
Cooperation Fun Piety Timeliness
Correctness Generosity Positivity Tolerance
Courtesy Goodness Practicality Traditionalism
Creativity Grace Preparedness Trustworthiness
Curiosity Growth Professionalism Truth-seeking
Decisiveness Happiness Prudence Understanding
Democraticness Hard Work Quality-orientation Uniqueness
Dependability Health Reliability Unity
Determination Helping Society Resourcefulness Usefulness
Devoutness Holiness Restraint Vision
Vitality

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Exercise 6: Lao Tzu’s Saying
Fill the saying below

WATCH YOUR ________________

FOR THEY BECOME ________________

WATCH YOUR ________________

FOR THEY BECOME ________________

WATCH YOUR ________________

FOR THEY BECOME ________________

WATCH YOUR ________________

FOR THEY BECOME ________________

WATCH YOUR ________________

FOR IT BECOMES YOUR _____________

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Exercise 7: Situational Judgement Analysis
1. Scenario 1:

You updated in an inter-department meeting on customer analytics. The presentation

showed that two other departments are under-performing in their areas of
responsibilities.

After this meeting, your senior colleagues from the two departments confronted you
on how the presentation has badly affected their reputations, and that they will not
easily share the requested data with you in the future. You were also asked not to
share such “bad news” anymore without their permission.
What would you do?

A. Report this incident to your immediate superior to get his/her support to resolve
this.
B. Change the way you present the information to only show positive results so that
no one will be affected.
C. Find other ways to get the information so that you can still do the update,
because it is important that the result is shared.
D. Meet the two senior colleagues and tell them that in the future, you will Inform
them before the meeting, to get themselves prepared.

2. Scenario 2:
In the rush of chasing for revenue, it was found that your colleague has issued the
quotation to a customer before completing all the approval process. Your colleague
won the tender and back-tracked the process to get all the paper work and approval
done causing potential major audit issues.

What actions do you suggest to be taken on your colleague?

A. Issue warning letter to him/her

B. Do nothing, in support of his/her resourcefulness to get around the red tape and
deliver results
C. Terminate him/her

What to do with the customer?

A. Inform the customer that this is an invalid deal

B. Honor the deal anyway
C. Inform the customer of the issue and review the quotation

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3. Scenario 3:

Maryam is your colleague and she has an online clothing business. She has already
made business declaration to the organisation. During the month of Ramadhan, she
uses office email to market the clothing to other colleagues & her customers. She also
conducts the business activities such as taking orders, showing samples and delivering
goods to her colleagues during office hours. Her personal business did not impact her
performance at work.

In your opinion, how should you handle this situation?

A. Do nothing
B. Advise Maryam not to use the office email for her business
C. Advise Maryam to conduct her business activities only after office hours
D. Advise Maryam not to conduct the business activities using company’s resources,
i.e. do not target colleagues at work during business hours, not to use office email
& tools and not to conduct customer handling during office hours
E. Escalate this incident to Maryam’s boss to let them decide if actions should be
taken on Maryam
F. Encourage more people to be entrepreneurial like Maryam

4. Scenario 4:

From your analysis, you discovered that there are many over-claimed cases in a
department, under the care of a specific Supervisor. Upon inquiry, it was found that
the Supervisor has delegated the claim approval task to an administration staff. The
Supervisor is clueless about all the over-claimed cases.

Disciplinary action to be taken on:

A. The staff who had over claimed

B. The supervisor
C. The administration staff
D. The staff who had over claimed and the supervisor
E. The staff who had over claimed and the administration staff
F. The staff who had over claimed, the supervisor and the administration staff

5. Scenario 5:

You are responsible for product, service & handheld device testing analysis. Part of
your responsibility is to manage the stocks of devices. The devices in stock are kept for
a maximum period of 2 years, after which will be replaced with newer models.

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 One day you discovered that one device was missing. You reported this to your
superior. She advised that since the device is reaching it’s 2 years cycle, you should
just wait for the new replacement stock to come in.

What would you do?

A. Follow your superior’s advice and wait for the new replacement stock, and be
more careful in managing the device stocks in the future.
B. Follow your superior’s advice, but immediately make a police report on the
missing phone and keep it in file for future references.
C. Follow your superior’s advice, and proactively come out with a guideline &
procedure for your team, to ensure that such case will not happen again.
D. Find out about the proper process & procedure on device stocks management
affected in your work scope, and follow through accordingly.

6. Scenario 6:
An important high paying customer is buying a very profitable service from your
company but according to your analysis the customer is only using part of the service
effectively. As the customer is very loyal, they have not checked prices with other
competitors. It is possible for your team to create a service package which is not as
profitable but will be more affordable and will only have the services the customer
needs. The customer has not complained about the pricing so far. What action should
you take?

A. Don’t do anything
B. Advise the customer privately about the price difference and ask him to request
for reduction
C. Add more services to the current package so that the customer receives more
value for money without informing the customer of the option to get reduction
D. Advise sales & marketing team to work with the customer to study his
requirements and understand the exact services he requires and offer him a
package based on the exact requirement even if it means lower revenue from the
customer

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Career Roadmap

Stage1: Stage 2: Stage 3: Stage 4:

Notes

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Notes

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Notes

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