CTM 2.

0
Water Softeners

Models from 2021

CAT# 01035702 Rev C

DCO# 220101 04/21/22
© 2022 Culligan International Company
 Installation,
Operation, and
Service Instructions
with Parts Lists

CTM 2.0
Water Softeners

Models from 2021

Contents
Introduction......................................................................... 3 Troubleshooting Guide..................................................... 63
Specifications..................................................................... 6 Parts List.......................................................................... 77
Installation.......................................................................... 8 Limited Warranty.............................................................. 90
Electrical Controller Circuit Board Layout......................... 24 Appendix  A - Basic Principles.......................................... 91
Accessories...................................................................... 33 Appendix  B - Aqua-Sensor Guidelines............................ 92
Start-Up............................................................................ 40 Appendix  C - Operation Log............................................ 93
Preventative Maintenance................................................ 47 Index................................................................................. 94
Service............................................................................. 48

Culligan® CTM 2.0 Water Softeners 01035702  2

Introduction
Read this Manual First
Before you operate the CTM 2.0 Water Softeners, read this manual to become familiar with the device and its capabilities.
The Culligan CTM 2.0 Water Softeners are tested and certified to NSF/ANSI/CAN 61 and
NSF/ANSI 372. Not certified for Structural Integrity (except for CSA models) or Contaminant
Reduction by WQA.
The Culligan CTM 2.0 Ported 60K, 90K, 120K and all CTM 2.0 Non-Ported Water Softeners are
also tested and certified to CSA B483.1. Not certified for Contaminant Reduction by WQA.
Models listed by WQA are:
CTM 2.0 Downflow HWB Ported Capacity Softener (60K, 90K, 120K, 150K, 210K, 300K, 450K, 600K)
CTM 2.0 Downflow HWB Non-Ported Capacity Softener (60K, 90K, 120K, 150K, 210K, 300K, 450K, 600K)
CTM 2.0 Downflow NHWB Ported Capacity Softener (60K, 90K, 120K, 150K, 210K, 300K, 450K, 600K)
CTM 2.0 Downflow NHWB Non-Ported Capacity Softener (60K, 90K, 120K, 150K, 210K, 300K, 450K, 600K).

The Culligan CTM 2.0 Water Softeners are certified by IAPMO R&T against NSF/ANSI
372 and NSF/ANSI/CAN 61 for Material Safety Requirements. Not certified for Structural
Integrity (except for CSA models) or Contaminant reduction by IAPMO R&T.

The Culligan CTM 2.0 Ported 60K, 90K, 120K and all CTM 2.0 Non-Ported Water Softeners
are also certified to CSA B483.1. Not certified for Contaminant Reductions by IAPMO R&T.
Models listed by IAPMO R&T are:
CTM 2.0 Downflow HWB Ported Capacity Softener (60K, 90K, 120K, 150K, 210K, 300K, 450K, 600K)
CTM 2.0 Downflow HWB Non-Ported Capacity Softener (60K, 90K, 120K, 150K, 210K, 300K, 450K, 600K)
CTM 2.0 Downflow NHWB Ported Capacity Softener (60K, 90K, 120K, 150K, 210K, 300K, 450K, 600K)
CTM 2.0 Downflow NHWB Non-Ported Capacity Softener (60K, 90K, 120K, 150K, 210K, 300K, 450K, 600K).
The skid mounted systems have not been tested or certified by WQA and IAPMO R&T.
The CTM 2.0 Water Softeners are designed to meet the needs of applications for high quality water. This manual
contains important information about the unit, including information needed for installation, operating, and
maintenance procedures. A troubleshooting section provides a guide for quick and accurate problem solving.
In order for the water treatment system to continue to provide high quality water, you must develop a thorough
understanding of the system and its operation. Review this manual before making any attempt to install, operate,
or service the system. Installation or maintenance done on this system by an untrained service person can cause
major damage to equipment or property damage.
Licensed plumbers know that standard industry procedures include only to hand tighten or use strap
wrenches on plastic parts. Plastic piping systems must be installed, operated and maintained in accordance
with accepted standards and procedures. Not adhering to the recommended service/maintenance can cause
damage to equipment or property damage.
This manual is based on information available at the time it was finalized, approved, and published.
Continuing design refinement could cause changes that may not be included in this publication.

Your local independently operated Culligan dealer employs trained service and maintenance personnel who are
experienced in the installation, function and repair of Culligan equipment. This publication is written specifically
for these individuals and is intended for their use.
We encourage Culligan users to learn about Culligan products, but we believe that product knowledge is best
obtained by consulting with your Culligan dealer. Untrained individuals who use this manual assume the risk of
any resulting property damage or personal injury.
NOTE! This manual can be obtained from your local dealer, on CPort (www.cport.culligan.com)
under the Technical Service Tab or on the Service Tech App.

Culligan® CTM 2.0 Water Softeners 01035702 Introduction  3

Safety Instructions and Safety Definitions
Throughout this manual there are paragraphs set off by special headings.

Note
NOTE! “Note!” is used to emphasize installation, operation or maintenance
information which is important, but does not present any hazard.

Caution
CAUTION!
“Caution” is used when failure to follow directions could result in damage to equipment or property.

Warning
WARNING!
“Warning” is used to indicate a hazard which could cause injury or death if ignored.

The CAUTION and WARNING paragraphs are not meant to cover all possible conditions and situations that may occur.
It must be understood that common sense, caution, and careful attention are conditions which cannot be built into
the equipment. These MUST be supplied by the personnel installing, operating, or maintaining the system.

Culligan® CTM 2.0 Water Softeners 01035702 Introduction  4

Attention Service Technician:
This publication is written specifically for, and is intended to be used by, trained service and maintenance personnel
who are experienced in the installation, function and repair of Culligan equipment. Untrained individuals who use this
manual assume the risk of any resulting property damage and/or personal injury.
NOTE! Please send any suggestions for improving this manual to [email protected]

WARNING!
Electrical shock hazard! Prior to servicing equipment, disconnect power supply
to prevent electrical shock.

WARNING!
If incorrectly installed, operated, or maintained, this product can cause severe injury. Those who
install, operate, or maintain this product should be trained in its proper use, warned of its dangers,
and should read the entire manual before attempting to install, operate, or maintain this product.
Failure to comply with any warning or caution that results in any damage will void the warranty.

CAUTION!
This product is not to be used by children or persons with reduced physical, sensory or mental
capabilities, or lack of experience or knowledge, unless they have been given supervision or
instruction. Children should be instructed not to play with this appliance.

CAUTION!
If the power cord from the power supply to the unit looks or becomes damaged, the cord and
power supply should be replaced by a Culligan Service Agent or similarly qualified person in
order to avoid a hazard.

CAUTION!
To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord.

NOTE! This system is not intended for use with water that is microbiologically unsafe
or of unknown quality without adequate disinfection either before or after the system.
Check with your public works department for applicable local plumbing and sanitation
codes. Follow local codes if they differ from the standards used in this manual.
To ensure proper and efficient operation of this Culligan product to your full satisfaction,
carefully follow the instructions in this manual.

Products manufactured and marketed by Culligan International Company (Culligan) and its affiliates are protected
by patents issued or pending in the United States and other countries. Culligan reserves the right to change the
specifications referred to in this literature at any time without prior notice. Culligan, Aqua-Sensor, Tripl-Hull, and
SoftMinder are trademarks of Culligan International Company or its affiliates.

Culligan International Company

9399 West Higgins Road, Suite 1100
Rosemont, Illinois 60018
1-847-430-2800
www.culligan.com

Culligan® CTM 2.0 Water Softeners 01035702 Introduction  5

Specifications
Specifications for CTM 2.0 Water Softeners
Culligan commercial water softeners are designed to remove hardness minerals from water. In order to function properly,
some operational parameters must be followed. They include:
An operating water pressure between 30 dynamic psi and 125 psi (207–862 kPa). If water pressure is greater than 80
psi, Culligan recommends following the IAPMO Uniform Plumbing code section 806.2 by installing a Pressure Regulating
Valve before the system. Operating on high pressure for extended periods of time can increase the service frequency of
replacement parts. If water pressure can drop below the minimum water pressure, add a booster pump or operate the
pilot valve using compressed air to maintain a 30 dynamic psi (207 kPa) minimum operating pressure.
NOTE! If an air compressor is used, it must be “oil free” and set
at 10 psi greater than the maximum static water pressure.
1. Operating temperature between 40° and 120°F or 4.4°–49°C.
2. Clear (non-turbid) water supplies (Less than 5 NTU).
3. Voltage of 120V, 50/60 Hz.

Table 1. CTM 2.0 Flow Specifications.

Softener Model 60K 90K 120K 150K 210K 300K 450K 600K
Minimum Flow Rate
(gpm) 1.6 2.1 2.8 5 5 6 10 14

Maximum Continuous
Flow (gpm)¹ 20 30 40 45 55 65 76 82
Service
Continuous @ 15 psi
pressure loss 51 57 55 59 65 70 76 82

Peak @ 25 psi max.

pressure loss 69 75 73 76 85 95 104 109

Suggested Progressive Flow Trip

20 30 40 45 55 65 76 82
Point (gpm)²
Backwash/ Fast Rinse
(gpm) 3.5 5 6 8 10 12 20 30

Brine Draw (gpm) 0.53 0.53 1.08 1.08 1.13 1.65 2.07 2.07
Drain
Slow Rinse (gpm) 0.93 0.93 1.60 1.60 2.00 2.66 5.34 5.34
Refill (gpm), Standard 1.48 1.78 2.0 2.0
[Fast Refill]³ 0.8 0.8 1.25 1.25
[1.62] [2.0] [2.75] [2.75]

¹Maximum softening performance (minimized hardness leakage) can be achieved using this service flow rate.
²The Suggested Progressive Flow Trip Point is simply a suggested flow rate at which point an additional tank will be
brought on line if facility flow demand meets this rate. The Culligan GBE Controller will not remove a tank brought
on line by attaining the Trip Point unless the flow is under the Trip Point amount for a 30-second period. In the event
additional units are not brought on line or off line when desired, simply adjust the programmed Trip Point. Refer to GBE
Programming document for more information about the Progressive Flow mode of operation.
³Refill flow rates based on 60 psi inlet/influent pressure and eductor combinations specified per Table 5 on page 20 and
brine refill flow control inserts specified on page 21. The use of the standard or fast refill brine refill flow control insert
options will change the brine refill times (see Table 8 on page 43).

Culligan® CTM 2.0 Water Softeners 01035702 Specifications  6

CTM 2.0 Dimensions
Table 2. CTM 2.0 Dimensions (inches)

Model 60K 90K 120K 150K 210K 300K 450K 600K

Overall Depth 19.6 24 24 24 24 24 30 39
Overall Width 43 50 50 52 55 58 69 83
Overall Height (A) 65.5 73.5 84.7 85.4 85.5 94 95.7 102
Plumbing Height (B) 54.1 62.1 73.3 74 74.1 82.6 84.3 90.6
Tank Height (C) 47 55 66.2 67 67 75.5 77.2 83.6

NOTE! Overall dimensions assume systems include an optional, standard size brine tank.
NOTE! Allow a minimum of 12" above the overall system height for access into the top of tank(s).

Figure 1.  Overview

Drain Controller can be wall mounted

Inlet
4.75”
Outlet

11”
A
Drain 19.6”

Brine 13.3”

23.8”

NOTE! Dimensions for all models

Culligan® CTM 2.0 Water Softeners 01035702 Specifications  7

Installation
Materials
With the exception of media containers, open the remaining containers, remove all the components, and inspect
them before starting installation.
The following are necessary components for installing a CTM 2.0 Softener.
Figure 2.  Materials

Eductor Throat Stem GBE Controller

Elbows Plumbing Adapter w/ bracket mounted
(2 qty.) (Sold Separately) (Boxed separately)

Eductor
Nozzle
Drain Adapter
Flow Flow Meter
Control (Comes with Valve)
Body,
Brine Elbow with inserts
Assembly

Vacuum
Pressure Breaker
Relief

Inlet Strainer

Lubricant (Dow Corning 111/Molykote 111, Not Provided)

Media Tank
(Boxed
Separately)

Distributor
(Boxed Separately)

Media
Brine Tank (Sold Separately)
1/2” Brine Tubing (Not Provided)
(Separate
Packaging,
See Table 3 on
page 10)

Culligan® CTM 2.0 Water Softeners 01035702 Installation  8

Locate Softener
1. Select a space that is level and allows a sufficient amount of room above and behind the softener tank(s) for
service access and plumbing supply and drain lines.
2. Floor surface—Choose an area with a smooth, solid and level floor capable of supporting the operating
weight of the softening system
3. Drain facilities—A nearby drain must be capable of handling the water softener discharge flow rates during
the backwash cycle of the regeneration process in addition to the maximum flow rates of other equipment
feeding into the same drain. Refer to page 6 for information concerning the backwash flow rate.

Install Distribution System

CAUTION!
Do not attempt to use any distribution part that is damaged. Doing so may create operational problems
and/or create a substantial risk of consequential damage not covered by the product warranty.

Figure 3.  Install Distribution System

Mark flush with tank opening

Media Tank

Remove distributor and cut square on mark

Distributor
Deburr distributor pipe

Media
Tank

Rest flat on the bottom

Culligan® CTM 2.0 Water Softeners 01035702 Installation  9

Loading The Media
Table 3. Loading Quantities.

Model 60K 90K 120K 150K 210K 300K 450K 600K

Cullex (Ft³) 2 3 4 5 7 10 15 20
Cullsan (lb) 30 40 50 70 100 130 300 400
Freeboard (inches) 19 22 22 23 22 22 19 22

NOTE! Do NOT attempt to load the media without having the tank in its final position.
Moving the tank once the media has been loaded will be difficult at best.

Figure 4. 

1. Cover the top of the distributor pipe with tape that will
prevent media from entering the distributor.
2. Use a funnel (P/N 01029516) in the
opening to add 6” of water to protect the
distributor. Pour Cullsan per Table 3, level
before adding resin.
3. Pour bags of Cullex per Table 3.
4. Clean tank threads, remove tape and check Freeboard
for any foreign materials

NOTE! Minimize the amount of water added

until final positioning of the tank with
the control valve mounted

Cullex

Cullsan

Culligan® CTM 2.0 Water Softeners 01035702 Installation  10

Attach Tank Adapter (30” and 36” Tanks Only)
Aqua-Sensor Ported Tanks
Fasten the 12 bolts in the sequence indicated below.
Once all of the bolts have been tightened, complete a second pass to ensure all of the bolts are secure.
Figure 5. 
NOTE! Replace o-ring included with the valve with the
thicker o-ring provided in the tank adapter kit.
Bolt 1
Do not lubricate
o-ring with anything,
12 5
Washer
but water.

8 9

Place o-ring
into the 4 3
underside of
the flange.
Do not
lubricate o-ring.

10 7
Washer
Top of Tank
Lock Nut 6 11
2
Nut

Non-Ported Tanks
Figure 6. 

NOTE! Use the o-ring included with the valve.

Twist the tank adapter onto the tank,

counterclockwise to the thread start.
Twist clockwise, hand-tight, until the
large o-ring provided with the adapter
is fully compressed in the tank.

Position the o-ring above the threads.

Do not lubricate o-ring.

Culligan® CTM 2.0 Water Softeners 01035702 Installation  11

Mount the Valve

Figure 7. 

NOTE! For 24” Aqua-Sensor ported tanks,

replace o-ring included with the
valve with the thicker o-ring
provided with the tank.

1. Position large o-ring above

threads. Do not lubricate o-ring.

2. Lubricate small o-ring

4. Twist the valve onto the tank,
counterclockwise to the thread start.
Twist clockwise, handtighten, until
3. Attach upper disperser by snapping into the
the large o-ring is fully compressed
slots in the tank adapter. Making sure, that
in the tank.
it is secured.

NOTE! Tank may need to be rotated

for preferred positioning.
CAUTION!
Do not overtighten.

Culligan® CTM 2.0 Water Softeners 01035702 Installation  12

Plumbing Adapter
Figure 8. 

Insert pins into the valve

body and adapter

Lubricate
o-rings

Flow
Meter

Coupling
1.5” or 2”
Lubricate Insert Plumbing Threads
o-rings Adapter

CAUTION!
All soldering must be done on any
connections requiring soldering prior to
connecting the main control valve. The
main control valve will be damaged if it is
connected at the time of soldering.

Culligan® CTM 2.0 Water Softeners 01035702 Installation  13

Install Piping
1. Depending on the type of softener system (such as single, duplex, or triplex) and the installation
parameters, required pipe lengths and piping accessories will vary. See “Specifications” on page 6 to aid
the installation. If the layout drawings are not sufficient for your application, consult the Culligan dealer for
specific installation guidelines.

NOTE! The use of unions and inlet and outlet isolation valves is REQUIRED to facilitate the
servicing of the system. It is also recommended a full flow by-pass line be provided.
2. Follow good plumbing practices for installation. These include:
a. Check threads and make certain that they are clean and free of foreign matter.
b. Fittings must be free of cracks or chips.
c. Prepare threads with either a pipe dope sealant or Teflon tape.
d. Make certain that the fittings are not cross threaded during the assembly process.
e. Do not over-tighten fitting or threaded pipe being inserted into a cast or forged part.

Use of Bypass Valve

All installations should include a three-valve bypass in case the system needs to be shut down for repairs or a leak
while still providing water to the facility.

To bypass, close the inlet and outlet valves, and open the bypass valve. Reverse the process to get softened water once again.
Be sure to close the bypass valve completely to avoid mixing hard water with softened water. (See Figure 9)

CAUTION!
Never connect two dissimilar metals (such as copper and steel) together. The use of dielectric unions or
schedule 80 PVC or PVC plastic to break the connection is highly recommended in order to reduce the
risk of galvanic reaction and subsequent corrosion.

Culligan® CTM 2.0 Water Softeners 01035702 Installation  14

Suggested Piping Installation
CAUTION!
Make sure that the plumbing connections to the inlet and outlet are all securely fastened using items,
such as pipe hangers, clamp, etc, to prevent damage to the valve. The plumbing connections should
also allow for 1/4” of movement.

Figure 9.  Three-Valve Bypass CTM 2.0 Single Tank Piping

Bypass Valve (Normally Closed)

Soft Hard
Water Water

Manual
Manual Inlet Valve
Outlet Valve

1/2”
Brine
Line Inlet/Outlet

NOTE! Connecting piping must

allow the valve to be
removed without interference.

NOTE! Interconnecting pipe and fittings, bypass valves and isolation valves are not supplied.

Culligan® CTM 2.0 Water Softeners 01035702 Installation  15

 Figure 10.  CTM 2.0 Duplex Piping

Outlet Inlet

Top View

Bypass Valve (Normally Closed)

Soft Water Outlet Hard Water Inlet

Manual Outlet Valve

Manual Inlet Valve

GBE Controller

Brine Tank

Culligan® CTM 2.0 Water Softeners 01035702 Installation  16

Drain Line
Proper discharge height and distance of the drain line will be dependent on the pressure supplied to the valve.
Discharge to a nearby floor drain will cause no backpressure, if the drain line needs to run overhead, the maximum
height is 10’ at the minimum supply pressure without decreasing vacuum on the brine line.
Make sure unit is properly located in relation to the drain, refer to “Locate Softener” on page 9.

Figure 11. 

1.5” Drain
Adapter

Min. Standpipe Height

25% of Discharge Height

CAUTION!
Securely fasten and support drain piping to
prevent damage to the valve and allow for
1/4” of movement during regeneration.

Siphon
Break

Min.
Diameter
1.5”
required
for models
larger than Drain
4 cu. ft.

Air Gap NOTE! Hard piped drains should include

a union for ease of service.

WARNING!
Build an anti-siphon or drain line using an air vent. Do not make a direct connection to the drain.
Provide an air gap, that conforms to state and local sanitation codes and to permit the observation
of drain flow

Culligan® CTM 2.0 Water Softeners 01035702 Installation  17

Drain Line Flow Control (DLFC) and 1.5” Drain Adapter
Table 4. Drain Line Flow Control
Model 60K 90K 120K 150K 210K 300K 450K 600K
Body/Flow Rate 3.5 gpm 5 gpm* 6 gpm* 8 gpm* 10 gpm* 12 gpm* 20 gpm* 30 gpm*
0.4 gpm Black, Plug, Plug, Plug, Plug, Plug, Blue, Orange,
Inserts 0.4 gpm Black, Plug, Plug, Plug, Blue, Red, Blue, Orange,
2.5 gpm Black Blue Red Green Blue Red Orange Orange
* Please make sure to use the specific Sizing Kit for the correct tank size so all internal components are correct.

Figure 12. 

Push in hard on drain adapter until

this edge is flush with the valve.

Insert drain line

flow control in
this orientation.

Lubricate
o-ring

Lubricate o-ring

Push down on clip, while

holding the adapter in place.

CAUTION!
Clip was designed to stay attached to the valve.
Do NOT try to detach.

Culligan® CTM 2.0 Water Softeners 01035702 Installation  18

 not the 2.0 top, so don’t let this show

Pressure Relief Valve (PRV)

Figure 13. 

Lubricate o-ring

Insert fully into valve.

Only the first 1” goes
into the valve.

Push in the clip, while holding the PRV in place.

CAUTION!
Clip was designed to stay attached to the valve.
Do NOT try to detach.

1” thread NOTE! The PRV is set to release at 137 psi.

WARNING!
PRV should be plumbed to a suitable floor drain independent of the drain line for emergency relief.

WARNING!
If the PRV has released or been opened because of high pressure, it should be replaced and the source
of the high pressure corrected.

Culligan® CTM 2.0 Water Softeners 01035702 Installation  19

Eductor Nozzle and Throat Replacement
Table 5. Eductors

Model 60K 90K 120K 150K 210K 300K 450K 600K

Throat Blue #3 Blue #3 Blue #4* Blue #4* Blue #4* Blue #5 Blue #8 Blue #8
Nozzle Black Black Violet* Violet* Red White Blue Beige
*Shipped assembled inside the control standard from factory

Figure 14. 

CAUTION!
Clip was designed to stay attached to the valve.
Do NOT try to detach.

4
Eductor Throat
Number Location

Pull to release plug and push to secure.

Twist off to access nozzle.

Remove with pliers. See

“Table 5. Eductors” on page 20 for
correct eductor throat and nozzle.

Lubricate o-rings.
Insert fully to
secure.

NOTE! Brine draw is

optimized when
the opening in the
eductor throat is
facing down. Remove eductor throat
and nozzle. Replace with
throat from the Sizing Kit.

Culligan® CTM 2.0 Water Softeners 01035702 Installation  20

Brine Refill Elbow Assembly
Brine Refill Elbow Assembly is found in the Sizing Kit. Standard brine refill flow control is 2 gpm (molded identifier is 180)
and refill rates list in Table 8 on page 43 are based on 60 psi incoming pressure. When using 18X38 or 24X40 brine
systems with 60K or 90K units, the 0.80 flow control should be removed from the brine valve.

Figure 15. 

CAUTION!
Clip was designed to stay attached to the valve.
Do NOT try to detach.

Pull to release brine elbow

assembly. Push to secure.

Twist to remove/attach
brine elbow screen.
Remove/Insert brine refill
control from/into brine elbow.

NOTE! Be sure to tighten the brine

nut with 1-1.5 turns with
a wrench beyond hand-
tightening to prevent leakage. Pull/Push to detach/connect brine refill control.
Brine Refill Elbow Assembly is found in the Sizing
Kit. Standard brine refill flow control is 2 gpm.

Replace brine refill control insert.

Culligan® CTM 2.0 Water Softeners 01035702 Installation  21

Brine System Installation
NOTE! The brine system is purchased as an optional item to allow the
use of various brine tank sizes to better suit the needs of the user.
The softener system is normally regenerated using a timed brine refill, dry or wet salt storage brine system. To properly install
the brine system, set the brine tank assembly in a convenient location for ease of service and refill the salt.

Brine Piping
The softeners can be used with a variety of brine systems. Please refer to Table 6 on page 41 for sizing parameters.
Position the salt storage tank in a convenient location on a smooth surface.

Figure 16.  1/2” Brine System.

Brine Chamber
Cut 1/2” tubing (not supplied) sufficient
to reach control using brine fitting.
NOTE! Culligan recommends routing the
overflow to a floor drain to prevent
damage to the facility.

18x38 and 24x40 Brine Systems

Brine Valve

1. Pull Brine
Valve Clip

Adjust float assembly

to be just below the
overflow fitting as a
secondary shut-off to
the timed refill function
of the GBE controller

2. Remove and discard

the 0.8 flow control
from brine valve.

Brine Connection Tubing

NOTE! Be sure to tighten the brine nut
with 1-1.5 turns with a wrench
beyond hand-tightening to
prevent leakage.

If connecting multiple softeners to the same brine tank, use the tee provided in a Duplex Kit 01040950 or Triplex Kit 01040951.

Culligan® CTM 2.0 Water Softeners 01035702 Installation  22

Tubing Pilot Valve
For Pilot Valves operating on water, install tubing and strainer as detailed by the image. Water Operating Pressure must
be 30 psi dynamic to maximum of 125 psi static.
For Pilot Valves operating on air, install plugs and connect as detailed by the arrows. Air Supply must be at least 10 PSI
GREATER than the Highest Water Pressure.

NOTE! At least 30 dynamic psi dynamic pressure must be maintained for the pilot valve to hold the proper
piston position. If the unit falls below this amount, even during the regeneration cycle of another unit,
the system will not operate as expected.
Figure 17.  Inlet/Outlet Tubing

Stem Elbows included for

installation on the pilot enclosure.

Stem
Elbows

Insert with
1/4” plug for
air operation

Connect to
Insert a 1/4” plug Air Supply
for air operation

Culligan® CTM 2.0 Water Softeners 01035702 Installation  23

Electrical Controller Circuit Board Layout
Mounting the Controller
Valve Front Mount (already attached to controller)
Figure 18.  Controller Valve Front Mounted

Wall Mount (Single Unit - P/N 01030100)

Front mount bracket will need to be removed for wall mounting.

Figure 19.  Controller Wall Mounted (Not Actual Size)

144” Meter’s Wire Harness (included in P/N 01030100)

144”

8.75”

144” Wire Harness (included in P/N 01030100)

144”

4”

Culligan® CTM 2.0 Water Softeners 01035702 Electrical Controller Circuit Board Layout  24
Valve Side Mount (Optional, P/N 01029171)

Figure 20.  Controller Valve Side Mounted

Culligan® CTM 2.0 Water Softeners 01035702 Electrical Controller Circuit Board Layout  25
Wiring Procedures and Diagrams
Preparation
1. Loosen the screws securing the controller access cover (see Figure 21) on each controller provided.

Cable Routing
All input and output connections to the circuit board are 24 Volt or less.
Although the cables do not have to be run in conduit, it is necessary that long runs of cable be supported or protected by
strapping them to the equipment piping. If conduit will be used to route the shielded cables, three factors must be considered:
1. DO NOT share the same conduit or raceway with 120 Volt or higher circuits.
2. Keep cables at least six (6) inches away from 120 Volt or higher electrical circuits.
3. GROUND the conduit (if metallic) to a known “earth ground” location.
A series of openings are located on the sides of the Smart Controller enclosure (see Figure 22). Strain relief fittings are provided
with the controller enclosure for interconnecting wiring. Install the plastic fittings as needed. Remove the compression nut and
rubber sleeve from each fitting. Prior to connection of the cable wires to the circuit board, slide the compression nut and sleeve
over the cable for the wiring connections. When wiring is completed, apply a small amount of silicone to the rubber sleeve and
reassemble. This will assure all wiring is secure and assist in making the tightening of the fitting easier. Leave the plugs, already
installed, to block any holes not used for wiring or other accessories.

Figure 21. 

Figure 22. 
Figure 23.  01021015
Cord Grip for 24V Power Cord

Accessories Figure 24. 

01028132 Cord Grip for Flow Meter,
Position Sensor and Motor Cables

Power Cord,
Flow Meter
Cable, Motor
and Position
Sensor Cable

Culligan® CTM 2.0 Water Softeners 01035702 Electrical Controller Circuit Board Layout  26
Wiring the Smart Controller Power Cord and 24V Transformer
The Smart Controller is powered by a 24 VAC and 2.1 Amps (50 VA) transformer (P/N 01014897, 60 Hz). If there are
multiple controls in the system being installed, each controller will require its own transformer. It is recommended that
each transformer be plugged into a dedicated 120V circuit.
NOTE! The 2.5 V cord is only necessary when using an Aqua-Sensor.

CAUTION!
DO NOT PLUG THE TRANSFORMER INTO THE WALL UNTIL ALL WIRING IS COMPLETED.

CAUTION!
Connecting 24 V to the 2.5 V connection on the circuit board will damage the circuit board.

CAUTION!
To eliminate the possibility of polarity issues, carefully follow the wiring details shown in Figure 26.

Figure 25.  24 V Power Connection

Enclosure Wall
Cord Grip
Locknut

Cord Grip Body

Power cord connect

Connectors for to transformer
circuit board

Figure 26.  Transformer and Smart Controller circuit board.

Culligan® CTM 2.0 Water Softeners 01035702 Electrical Controller Circuit Board Layout  27
Smart Controller Circuit Board Layout—Front
Figure 27.  Smart Controller circuit board layout, front view.

OLED Display

Battery CR2032 (Positive Side Up)

Keypad connector

Smart Controller Circuit Board Layout—Back

Figure 28.  Smart Controller circuit board layout, rear view.

Optional AUX 5 Relay

Board Connection

Data Port PLC Output

Pilot Motor Connection

(Incorrect connection
could damage the
motor and inverter.)

Pilot Motor Position Cable POSITION DC

MOTOR
AUX 6
Multiple Unit Jumper
J22
AQUA SENSOR

Communication Cable Aqua-Sensor Cable

(Multi-Tank Only) RS485 FLOW
METER (Optional)
Flow Meter Cable
BRINE
TANK
2.5v 24v

AUX INPUT AUX OUT1 AUX OUT2 AUX OUT3 AUX OUT4 Power Cable
(from transformer)
Auxiliary Input Programmable External 24VAC Blocking
Outputs (Optional) Valve Output (Optional)
Culligan® CTM 2.0 Water Softeners 01035702 Electrical Controller Circuit Board Layout  28
Circuit Board - Motor and Position Sensor
Figure 29. 

POSITION DC
MOTOR

J22

AQUA SENSOR
RS485 FLOW
METER

BRINE
TANK
2.5v 24v

AUX INPUT AUX OUT1 AUX OUT2 AUX OUT3 AUX OUT4

Position Motor with Inverter

Sensor
Black White
Green
Red Brown

Culligan® CTM 2.0 Water Softeners 01035702 Electrical Controller Circuit Board Layout  29
IMPORTANT—Setting the Jumpers for GBE to GBE RS485 Communication
For GBE controls to communicate via RS485 properly, the first and last Figure 30. 
units must have the jumpers set to pins 1 and 2 on terminal J22 (see
Figure 30 at right). All middle units should have the jumpers on pins 2 Jumper location for
and 3 (see Figure 30). first and last units
1 2 3 (end units).

Jumper location
Progressive Flow or Parallel Flow for middle units.

Figure 31.  Duplex connections.

Communication Cable 01016327 or 01024360

To Additional Units (if necessary)

Jumper
Location

AUXILARY BOARD AUXILARY BOARD

Flow Meter Unit 1 Flow Meter Unit 2

Figure 32.  Water-tight communication cable.

To RS 485 Comm
Port on GBE
Circuit Board, #1 To RS 485 Comm Port on
GBE Circuit Board, #2 Connect

NOTE! Communication cable is Included in the Add Jumper (from Triplex Kit)
Duplex Kit 01040950 (quantity: 1 cable) & for connecting to another cable.
Triplex Kit 01040951 (quantity: 2 cables).

Figure 33.  Non water-tight cable.

Connect to
additional cable

Culligan® CTM 2.0 Water Softeners 01035702 Electrical Controller Circuit Board Layout  30
Connecting Multiple Circuit Boards to 24VAC Power Supplies
In progressive flow systems, each GBE circuit board requires electrical power. Because the GBE circuit boards are
electrically connected to each other via the communication cable, it is very important to use care in properly wiring
these systems to electrical power. Failure to do so can result in, at a minimum, damaging the GBE circuit boards.
Culligan STRONGLY RECOMMENDS that every GBE circuit board be provided with its own individual
power transformer as shown in Figure 34.
When using individual power supplies, the GBE boards can be connected to each other using communication cables
without paying attention to the polarity of the wiring used on the power supplies. DO NOT connect the Aux-Outputs
of multiple GBE boards to the same electrical load (for example, a “load” can be the coils of a relay or a solenoid
valve). If you need the Aux Outputs of multiple GBE boards to run the same load; it is required that you use isolation
relays as shown on page 32.

Figure 34.  Correct connections for multiple GBE boards to individual 24VAC power supplies.

CORRECT
THREE INDIVIDUAL TRANSFORMERS
NO NEED TO MATCH POLARITY

P/N 01016327
COMMUNICATION CABLE

Culligan® CTM 2.0 Water Softeners 01035702 Electrical Controller Circuit Board Layout  31
 Figure 35.  Use of isolation relays to allow multiple GBE boards to control a shared solenoid valve.

CORRECT
FOUR INDIVIDUAL TRANSFORMERS
NO NEED TO MATCH POLARITY

ISOLATION ISOLATION ISOLATION

RELAY RELAY RELAY

SOLENOID
VALVE

Figure 36.  Not recommended connections for multiple GBE boards to shared 24VAC.

NOT RECOMMENDED
POLARITY IS THE SAME
ON ALL UNITS

P/N 01016327 COMMUNICATION CABLE

WARNING!
This configuration, while correct, should be avoided, since any single polarity change will cause
immediate failure of GBE boards and/or transformers.

Culligan® CTM 2.0 Water Softeners 01035702 Electrical Controller Circuit Board Layout  32
Accessories
Ported Plumbing Adapter
The ported plumbing adapter is installed onto the valve the same way as the standard plumbing adapter.
See page 13 for instructions.

Figure 37.  .

1/4” NPT Internal Threads

NOTE! Ports can be positioned upwards for

gauges or downwards for sample valves.

CAUTION!
Do not over tighten fittings in the port
adapter. Over tightening can damage
the ports causing them to leak.

1.5” or 2” Threads

Gauge and Sample Valve Kit (P/N 01029507)

This kit requires the use of a ported plumbing adapter (see above), 1/4” tubing (P/N 00303177 (1’ black tubing) and two 1/4”
PI x 1/4” NPTE adapters (not provided). The gauge kit can be mounted on the wall, on the piping or using the L-bracket it can
be mounted under the GBE controller. (hardware is not included)

Figure 38. 

Connect to the
bottom of the
GBE controller.

1/4” Tubing to 1.5” 1/4” Tubing to inlet

inlet or outlet or outlet of ported
of ported plumbing adapter
plumbing
adapter.
L Bracket

Connect to
the gauge kit.

Culligan® CTM 2.0 Water Softeners 01035702 Accessories  33

Softening Cartridge with Cartridge Adapter (P/N 01029504)
Figure 39.  Mounting to bracket

NOTE! Softener Cartridge can be mounted to the side mount bracket

(P/N 01029171), as shown, or to the wall.
NOTE! Softening Cartridge’s capacity is 330 grains and the valve uses
1 liter per regeneration, 1.5 liters for a multiple tank system.

Figure 40.  Tubing

Culligan® CTM 2.0 Water Softeners 01035702 Accessories  34

Aqua-Sensor® (P/N 01025279)
Aqua-Sensor® probe detects and initializes a regeneration based on exhaustion of the resin bed, which is monitored by
electrical conductivity. The conductivity is also monitored in the resin during regeneration to determine the brining process
has been complete and to optimize the slow rinse times, potentially saving water.
WARNING!
For best results, do not subject the Aqua-Sensor® to conditions outside
the operating parameters of the water softening system. See page 6.
Adjust the cable to the proper length for the CTM 2.0 tank size. The small center plug can be loosened to allow cable
movement and then re-tightened with pliers to prevent leaks. Remove the Fillport plug by turning it a 1/4 turn and lifting up
on the plug. Lube the o-ring of the Aqua-Sensor probe plug before inserting it into the port.
NOTE! After installation of the Aqua-Sensor probe, a complete regeneration is required to set the probe at its proper
depth, and record the conductivity in the tank. Refer to GBE Programming document for more information.
Aqua-Sensor probe requires the connection of the 2.5V power cord to the transformer and circuit board.
See page 26 for details.

Softener Model 60K 90K 120K 150K 210K 300K 450K 600K
Recommended “A” 37.5” 42.6” 54.4” 52.5” 52.5” 62.1” 55.0” 54.8”

NOTE! Measurement to the bottom of the probe allows for a 30% reserve capacity.
Figure 41.  Aqua-Sensor® probe positioning.

Aqua-Sensor probe should

be completely within the
NOTE! If used in a multiple tank configuration, lower
the probes to be just above the underbedding.
resin bed.

Small
1” minimum from bottom
Aqua-Sensor®
of probe to gravel bed.
Plug

Bottom of Resin Bed

Gravel Underbedding

Culligan® CTM 2.0 Water Softeners 01035702 Accessories  35

Auxiliary Outputs (P/N 01020748)
The auxiliary board (Figure 42) comes installed in all CTM 2.0 softeners. It has four 24 VAC outputs for driving 24VAC control
valve motors, energizing 24VAC relay coils, or 24VAC solenoids directly. Each solid state triac output is capable of handling up to
4 Amps maximum; HOWEVER, the 24VAC transformer determines how much total current is available. Max supply current of the
01014897 transformer is only 2.1 Amps, so the sum of all loads on the triac outputs should never exceed the maximum that the
transformer can supply. The Auxiliary Outputs (see Figure 43) can be programmed to be “normally off” (output stays OFF until the
designated time, it is needed to be ON) or “normally on” (output stays ON until the designated time, it is needed to be turned OFF).
Figure 42.  Auxiliary outputs Figure 43.  Auxiliary board input and outputs

Auxiliary Input
Auxiliary Outputs
AUX 1 AUX 4
OUTPUT OUTPUT
AUX 2 AUX 3
OUTPUT OUTPUT

Aux 1, 2, and 3 are programmable to operate solenoids, relays and other control devices, based on electrical parameters
described above. Aux Output 4 is powered during all cycles except service, and unpowered during service.
For example, Figure 44 shows how the timing would work if an auxiliary output is set to NORMALLY OFF. The cycle
position is set to BACKWASH, the delay minutes setting is greater than zero, and ON minutes is greater than zero.

Figure 44.  Auxiliary board activation timing.

Delay Minutes
On Minutes

Service Backwash Brine Draw

Refer to GBE Programming document for programming information.

EXAMPLE
Culligan CTM 2.0 WaterGALLONS:
® 1500
Softeners 01035702 Accessories  36
ON SECONDS: 10
OFF MINUTES: 15 @ 1500 gallons, on seconds is activated by GALLONS
Auxiliary Output 5 Relay Board (P/N 01022238)
The GBE board offers support for the Auxiliary Output 5 Relay board (P/N 01022238).
To use the relay board, install it onto the back of the GBE board.
Refer to GBE Programming document for programming information. .

Figure 45.  Example of customer wiring to the GBE Alarm Signal Output.

Relay Board

Plug in here

Back of GBE Board

Auxiliary Output 5
Relay Board

RELAY
In this example, the circuit is wired
to the Common (Com) Terminal and
Up to 250VAC Normally Closed (NC) Terminal, which
Supply 5A Inductive means that when the light is ON an
10A Resistive error has occurred, and when the light
Lamp or Buzzer is OFF the circuit is operating normally.

This mode of operation occurs when the relay board is plugged into the GBE board chlorinator socket. When Error Status
is selected on the display, this relay is energized holding the normally closed contact open, and when the GBE board has
power AND there are no errors present the relay is energized. (“Problem Found” is not showing on the Home screen). The
relay is in the de-energized state when the GBE is either powered OFF or when there is an error present on the GBE board.
On a multiple-tank softener system, such as a twin-alternating, or progressive flow network, the Alarm Signal Output
Relay board must be installed on each Smart Controller that the user wants monitored for errors.

Culligan® CTM 2.0 Water Softeners 01035702 Accessories  37

Multi-Tank Kits

Figure 46.  CTM 2.0 Duplex Kit (P/N 01040950)

Tee

Cable

Figure 47.  CTM 2.0 Triplex Kit (P/N 01040951)

Tees (2 qty.)

Jumper

Cables

Culligan® CTM 2.0 Water Softeners 01035702 Accessories  38

Non-Hardwater Bypass Conversion (P/N 01029581)
NOTE! The Non-Hardwater Bypass is installed at the factory for the NHWB valves.
1. Remove the tubing from the manifold.
2. Unscrew the manifold from the valve body (16 #3 screws).
3. Use a flat head screwdriver to pry the manifold off the valve body at the 3 pry points indicated by a triangle on
the top of the manifold.

Figure 48. 

4. Insert non-hardwater bypass plug on top

of the hardwater bypass piston. Non-Hard
Water Bypass Plug (P/N 01029581)

Generally these plugs are already included

in NHWB valve at assembly. A HWB valve
could be converted to NHWB simply by
adding the plug.

5. Make sure all the coupling o-rings are fully inserted into the core.
6. Screw manifold back onto the valve body. Be careful not to pinch any of the o-rings
7. Screw the cover onto the manifold. (16 screws)
8. Reconnect the tubing (see page 23).

Culligan® CTM 2.0 Water Softeners 01035702 Accessories  39

Start-Up
Breakout Cycling
The rubber seals in the CTM 2.0 control valve need to be cycled before installation startup to eliminate what is known
as “breakout friction”, where the O-ring settles into the porous surface of the valve body. This cycling can easily be done
while the valve is still in the box, or after the valve is on the tank ready for water pressure at start-up.

1. If you are cycling the valve before installation the best method is using an air compressor with minimum
50 dynamic psi able to connect to ¼” tubing. If only water pressure is available, you don’t want to have
the whole system pressurized, only the pilot and pistons should have pressure during the cycling.

2. Using a Phillips screwdriver, remove the four screws and the enclosure, then loosen the four screws on the Pilot
Drive Motor Bracket and set it aside.

3. Connect the ¼” tubing to the inlet fitting of the pilot valve and open the air supply with it regulated to min.
of 50 dynamic psi.

4. Advance the positions by hand turning the Pilot Drive Gear counterclockwise for at least three complete
revolutions.

5. Some popping noises are likely as you advance the indicator wheel as the pistons break loose and then
air exhausts from the drain port.

6. Disconnect the tubing, reassemble components, re-tighten the screws, and make preparations to fully
pressurize the system.

Pressurize the Media Tank

1. Remove the fillport plug, if equipped on the tank, by a 1/4 turn and lifting up. Open the inlet isolation
valve about 1/3 to allow water to fill the media tank. Some flow to the drain is to be expected until the
system is fully pressurized.

2. The pilot valve located on top of the CTM 2.0 valve body should be in home position (position 1) indicated by
the 1 in the window facing the front of the control. If it is not in home position, follow the instructions on manual
cycling in the GBE Programming document.

3. When the water has reached the fillport, replace the plug and allow the system to pressurize. After filling the
tank, cycle the pilot valve several times to start purging the air on both sides of the pistons. Once the air has all been
purged, only water, and not air will be discharged to the drain.

4. Check the system and piping for leaks. If leaks occur, close the inlet valve to depressurize the system
and make the needed repairs before going onto the next step.

5. With the system fully pressurized without leaks the GBE controller can be fully programmed following
the instructions provided in the GBE Programming document.

Culligan® CTM 2.0 Water Softeners 01035702 Start-Up  40

To use Table 6 locate the resin volume of the softener model along the left side of the table. Select a 6, 10 or 15 pound/cubic foot
of resin salt dosage amount. Continue reading the table to the right until you find a brine system that provides the salt storage
characteristics desired. Refer to the “Key for 3/4” Brine Valve Chart and 1” Brine Valve Chart” on page 42 for information
concerning the shaded areas of this table.
NOTE! These charts are based on the use of coarse Solar Salt which
weighs approximately 70 #’s/ CuFt. (most commonly used today)
Table 6. CTM 2.0 Brinemaker Data - 3/4” Brine Valve Chart
Brine Tank 24 30 39 42
Diameter
Mineral Gals/In.
Tank 2 3.1 5.2 6
W/Out Salt
Max Load lb 2000 (w/Salt Plate) 2300 (w/Salt Plate)
700 1100
2300 (w/o Salt Plate) 2600 (w/o Salt Plate)
Cubic Ft. lb/CuFt Max # Max # Max # Max #
Load Regens Load Regens Load Regens Load Regens
6
2 10
15 Use Only Smaller Brine Tank Sizes
6
3 10
15 700 15.5 1100 24.4
6
Use Only Smaller Brine Tank Sizes
4 10
15 700 11.7 1100 18.23
6 700 23.3
5 10 700 14 1100 22 2000 40 2300 46
15 370 9.3 1100 14.6 2000 26.7 2300 30.7
6 700 16.6 2000 47.6
7 10 700 10 1100 15.7 2000 28.6 2300 32.8
15 700 2.72 1100 10.5 2000 19 2300 21.9
6 700 11.6 1100 18.3 2000 33.3 2300 38.3
10 10 312 3.1 1100 11 2000 20 2300 23
15 520 5 2000 13.3 2300 15.3
6 364 4 1100 12.2 2000 22.2 2300 25.5
15 10 520 3.4 2000 13.3 2300 15.3
15 946 4.2 1285 5.7
6 208 2.31 1100 9.1 2000 16.6 2300 19.1
20 10 260 1.3 1076 5.3 2300 11.5
15 556 1.8 895 2.9
6 520 3.4 2000 13.3 2300 15.3
25 10 816 3.2 1155 4.6
15 505 1.3
6 364 2 1180 6.5 2300 12.7
30 10 556 1.8 895 2.9
15

Culligan® CTM 2.0 Water Softeners 01035702 Start-Up  41

 Table 7. CTM 2.0 Brinemaker Data - 1” Brine Valve Chart
Brine Tank 24 30 39 42
Diameter
Mineral Gals/In.
Tank 2 3.1 5.2 6
W/Out Salt
Max Load lb 2000 (w/Salt Plate) 2300 (w/Salt Plate)
700 1100
2300 (w/o Salt Plate) 2600 (w/o Salt Plate)
Cubic Ft. lb/CuFt Max # Max # Max # Max #
Load Regens Load Regens Load Regens Load Regens
6
2 10
15 Use Only Smaller Brine Tank Sizes
6
3 10
15 700 15.5
6
Use Only Smaller Brine Tank Sizes
4 10
15 700 10.9
6
5 10 700 14
15 700 9.3 1100 14.6 2000 26.6
6 700 16.7
7 10 700 10 1100 10.4 2000 28.5
15 185 1.7 1100 10.4 2000 19 2300 21.9
6 700 11.6
10 10 211 2.1 1100 11 2000 20 2300 23
15 361 2.4 2000 13.33 2300 15.3
6 263 2.9 1100 12.2 2000 22.2 2300 25.5
15 10 361 2.4 2000 13.3 2300 15.3
15 757 3.3 1065 4.7
6 517 4.3 2000 16.7 2300 19.1
20 10 887 4.4 2300 7.6
15 367 1.2 675 2.2
6 361 2.4 2000 13.3 2300 15.3
25 10 627 2,5 935 3.74
15
6 205 1.1 991 5.5 2300 12.7
30 10 367 1.2 675 2.25
15

Key for 3/4” Brine Valve Chart and 1” Brine Valve Chart
Dry Storage
Wet Storage
Do Not Use This Size

Culligan® CTM 2.0 Water Softeners 01035702 Start-Up  42

Key for Table 8 on the Next Two Pages
Column Name Description
lb/ft3 = Salt Usage
Dos. = Salt Dosage
Cap. = Capacity
XXX = Wet storage (for more information regarding wet storage, see page 45)

Table 8. CTM 2.0 Refill Minutes/Salt Dosage/Capacity

Resin Volume
2.0 3.0 4.0 5.0 7.0
(ft³)
Refill Insert
Size (GPM)
2.0 [180] 2.0 [180] 2.0 [180] 2.0 [180] 2.0 [180]
[Molded
Identifier]
Refill (GPM),
Standard 0.8 0.8 1.25 1.25 1.48
[Fast Refill]
Resin Tank
12.0 14.0 16.0 18.0 21.0
Diameter (in.)
lb/
Refill Minutes Dos. Cap. lb/ft³ Dos. Cap. lb/ft³ Dos. Cap. lb/ft³ Dos. Cap. lb/ft³ Dos. Cap.
ft³

5 5.7 11 3.8 11 4.5 18 3.6 18 3.1 22

6 6.9 14 40,000 4.6 14 5.4 21 4.4 22 3.7 26

7 8.0 16 5.3 16 6.3 25 80,000 5.1 25 4.3 30

8 9.2 18 6.1 18 60,000 7.2 29 5.8 29 4.9 34

9 10.3 21 50,000 6.9 21 8.1 32 6.5 33 100,000 5.5 39

10 11.5 23 7.6 23 9.0 36 7.3 36 6.1 43 140,000

11 12.6 25 8.4 25 9.9 39 100,000 8.0 40 6.8 47

12 13.8 28 9.2 28 10.7 43 8.7 44 7.4 52

13 14.9 30 60,000 9.9 30 75,000 11.6 47 9.4 47 8.0 56

14 10.7 32 12.5 50 10.2 51 8.6 60

15 11.5 34 13.4 54 10.9 54 125,000 9.2 65

16 12.2 37 14.3 57 11.6 58 9.8 69

17 13.0 39 15.2 61 120,000 12.4 62 10.4 73 175,000

18 13.8 41 13.1 65 11.1 77

19 14.5 44 13.8 69 11.7 82

20 15.3 46 90,000 14.5 73 12.3 86

21 15.3 76 150,000 12.9 90

22 13.5 95

23 14.1 99

24 14.7 103

25 15.4 108 210,000

Culligan® CTM 2.0 Water Softeners 01035702 Start-Up  43

 Resin Volume (ft3) 10.0 15.0 20.0
Refill Insert Size (GPM) 2.0 [180] 2.0 [180] 2.0 [180]
[Molded Identifier]
Refill (GPM), Standard [Fast 1.78 2.00 2.00
Refill]
Resin Tank Diameter (in.) 24.0 30.0 36.0
Refill Minutes lb/ft3 Dos. Cap. lb/ft3 Dos. Cap. lb/ft3 Dos. Cap.
5 2.6 26 - 1.9 29 - 1.5 29 -
6 3.1 31 - 2.3 35 - 1.7 35 -
7 3.6 36 - 2.7 41 - 2.0 41 -
8 4.1 41 - 3.1 46 - 2.3 46 -
9 4.7 47 - 3.5 52 - 2.6 52 -
10 5.2 52 - 3.9 58 - 2.9 58 -
11 5.7 57 - 4.3 64 - 3.2 64 -
12 6.2 62 200,000 4.6 70 - 3.5 70 -
13 6.7 67 - 5.0 76 - 3.8 76 -
14 7.2 72 - 5.4 81 - 9.3 187 -
15 7.8 78 - 5.8 87 - 4.4 87 -
16 8.3 83 - 6.2 93 300,000 4.6 93 -
17 8.8 88 - 6.6 99 - 4.9 99 -
18 9.3 93 - 7.0 105 - 5.2 105 -
19 9.8 98 - 7.4 110 - 5.5 110 -
20 10.3 103 250,000 7.7 116 - 5.8 116 -
21 10.9 109 - 8.1 122 - 6.1 122 400,000
22 11.4 114 - 8.5 128 - 6.4 128 -
23 11.9 119 - 8.9 134 - 6.7 134 -
24 12.4 124 - 9.3 139 - 7.0 139 -
25 12.9 129 - 9.7 145 - 7.3 145 -
26 13.4 134 - 10.1 151 375,000 7.6 151 -
27 14.0 140 - 10.5 157 - 7.8 157 -
28 14.5 145 - 10.8 163 - 8.1 163 -
29 15.0 150 - 11.2 169 - 8.4 169 -
30 15.5 155 300,000 11.6 174 - 8.7 174 -
32 - - - 12.4 186 - 9.3 186 -
34 - - - 13.2 198 - 9.9 198 500,000
35 - - - 13.6 203 - 10.2 203 -
36 - - - 13.9 209 - 10.5 209 -
37 - - - 14.3 215 - 10.8 215 -
38 - - - 14.7 221 - 11.0 221 -
39 - - - 15.1 227 450,000 11.3 227 -
40 - - - - - - 11.6 232 -
44 - - - - - - 12.8 256 -
48 - - - - - - 13.9 279 -
52 - - - - - - 15.1 302 600,000

Culligan® CTM 2.0 Water Softeners 01035702 Start-Up  44

Initial Backwash of the System
1. In order to properly purge excessive air in the system. The pilot valve will need to be manually cycled
following the instructions in the GBE Programming document. The inlet isolation valve should not be
fully opened until this step is complete and all air from the system has been purged.
2. Remain in the backwash position (position 2) for at least 5 minutes or until the water to the drain runs clear.
NOTE! This step is especially important to follow if you have installed the Aqua-Sensor
probe, because it allows the probe to settle to its proper depth in the resin bed.
3. Cycle the pilot valve through all the valve cycles 3-4 times to insure that all the air is evacuated from the
control and pilot spool. The outlet isolation valve must remain closed and the bypass valve must remain
open until the pilot valve is back in the home position (position 1).

Installation Wrap Up
Table 1 on page 6, provides the expected flow rates to the drain during the various steps of the regeneration process.

Fill the Salt Storage Container

Before filling the brine tank with salt, add water until it is visible at the salt plate level. Afterwards, refer to Table 8 on page
43 to find the regeneration capacity based on the chosen salt dosage. Once salt has been added to the brine tank, the
control valve must be manually cycled to the brine refill cycle to create the required amount of brine for the unit’s first
regeneration. Allow the valve to refill for the cycle #4 programmed time.

The following terms will be helpful to know:

• Max. Salt Fill, lb - This value is the maximum number of pounds of salt that can be put into the brine tank.
This may be less than the total capacity depending on whether there is wet or dry storage (see definitions below).
• No. of Regens - This is the number of softener systems regenerations that can be obtained from the maximum salt fill.
• Wet or Dry - This column will note whether wet or dry storage is required
• Dry Storage - When the salt storage container is filled to capacity and the proper amount of water is returned
to the salt storage container during brine refill without shutting off the brine safety float valve. (See Figure 49).
• Wet Storage - When the salt level has to remain lower than the water level after refill to allow
for the volume of water required for the appropriate salt dosage. (See Figure 50).

Figure 49.  Dry storage. Figure 50.  Wet storage.

BRINE
LEVEL

BRINE
LEVEL

Culligan® CTM 2.0 Water Softeners 01035702 Start-Up  45

Sanitize the System
A water softener in daily use on a potable water supply generally requires no special attention other than keeping the salt
tank filled. Occasionally, however, a unit may require sanitization under one of the following conditions:
• At start-up time.
• After standing idle for a week or more.
• On private supplies, the appearance of off-tastes and odors, particularly if musty or “rotten egg”
(caused by harmless sulfate-reducing bacteria).
NOTE! If the water supply contains iron, regenerate the softener before sanitizing to remove iron from the resin.

CAUTION!
Hazard from toxic fumes! Chlorine bleach and common iron control chemicals may generate toxic fumes
when mixed. Do not use this procedure if the softener salt contains iron control additives.

1. Remove the brine tank cover.

2. Pour directly into the brine chamber 2/3 of cup to one-cup of common household bleach
(5.25% sodium hypochlorite) for each cubic foot of resin in the tank.
3. Manually start a regeneration following the instructions provided in the GBE Programming document.
NOTE! If tastes and odors return frequently, even after sanitization, a continuous chlorination system
may be needed. Send a water sample to a qualified laboratory for bacterial analysis.

Before Leaving the Installation Site

Once you have completed the installation the system is ready to be placed in service.
Prior to placing the system in service review the following checklist to be sure the system is properly installed.

Check List
√ The media tank(s) has been properly loaded with gravel and media.
√ The drain line has been properly installed.
√ All option kits have been properly installed.
√ The system has been properly piped and tubed.
√ Each media tank has been backwashed manually.
√ The GBE controller(s) have been correctly and completely wired, including differential pressure switches if equipped.
√ All GBE controllers have been properly programmed and are active (power on).
√ All manual isolation valves are open and system by-pass valves are closed.
√ Clean up the unit and the installation site, removing any soldering
or pipe threading residues from the equipment with a damp towel.
√ Explain the operation of the system to the customer.
√ Advise the customer to check and replenish the salt supply regularly.

Care and Cleaning

Protect the operation and appearance of the water conditioner by following these precautions:
1. Do not place heavy objects on top of the conditioner cover.
2. Use only mild soap and warm water to clean the exterior of the unit. Never use harsh abrasive cleaners
or compounds which contain acid or bleach. Culligan recommends Simple Green or an equivalent cleaner.
3. Protect the conditioner and drain line from freezing temperatures.

Culligan® CTM 2.0 Water Softeners 01035702 Start-Up  46

Preventative Maintenance
Suggested Preventive Maintenance Inspection Schedule
The Culligan CTM 2.0 commercial water softener has been designed to provide a good, consistent service life.
Routinely inspecting the system may help avoid potentially costly breakdowns related to circumstances
outside of the control of the dealer and/or user.

Table 9.

Component Suggested Inspection Frequency Reason for Maintenance

Entire System At Startup, after infrequent use (idle for one On private supplies, the appearance of
week or more) or every 3–6 months if on a off-tastes and odors, particularly if musty
private water supply. or “rotten egg” (caused by harmless
sulfate-reducing bacteria) may indicate
a need for the system to be sanitized.
Drain Line Every 12 months or every time service Build up of sediment, iron and/or
Flow Control is performed on the system. other foreign materials (found in
some water supplies but not
necessarily all) could negatively
affect system performance. Monitor
item for normal (or unexpected) wear.
Control Valve Every 6–12 months or every time service Build up of sediment, iron and/or
is performed on the system. other foreign materials (found in
some water supplies but not
necessarily all) could negatively
affect system performance. Monitor
item for normal (or unexpected) wear.
Softening Media Every 2–3 years Chlorinated water supplies can break-
down/destroy resin material. Resin material
may also perform poorly if subjected to
other materials (sediment, iron, alum, etc)
found in some water supplies (but not
necessarily all).
Pilot Strainer Every 6-12 months or every time service Build up of sediment, iron and/or
is performed on the system. other foreign materials (found in
some water supplies but not
necessarily all) could negatively
affect system performance. Monitor
item for normal (or unexpected) wear.
Softening Cartridge, Every 6-12 months or every time service Exhausted cartridge.
if equipped is performed on the system. Build up of sediment, iron and/or
other foreign materials (found in
some water supplies but not
necessarily all) could negatively
affect system performance. Monitor
item for normal (or unexpected) wear.

Culligan® CTM 2.0 Water Softeners 01035702 Preventative Maintenance  47

Service
Serial Numbers
The unit has a serial number label located on the side of the pilot enclosure which is on the top of the valve. Do not
remove or destroy these serial number labels. The information contained in the serial number is used for completing
information on the IQR Form.
This manual is based on information available at the time it was finalized, approved, and published.
Continuing design refinement could cause changes that may not be included in this publication.
NOTE! Do not remove or destroy the serial number; it is referenced on request for warranty repair or replacement.
Familiarize yourself with the replacement procedures and component parts thoroughly before attempting any repair.

Analyze the System

Analyzing the problem involves three basic steps:
1. Check the system in all cycle positions.
2. Compare the data to normal operating data.
3. Determine which component may cause the problem (troubleshooting).
4. If steps 1-3 did not reveal the problem, initiate a regeneration cycle and manually cycle the valve to backwash
(#2 position). Allow the unit to complete the backwash cycle and observe how the system reacts.

Although it may be possible to solve a specific problem simply by changing a component, analyzing the entire system can
reveal additional problems which would otherwise require extra service calls. Changing parts is not the same as service.

Check the System

The following tools are needed to collect data:
• Hardness, iron and chlorine test kits • Vacuum gauge, 0-30” Hg
• Thermometer • 5-gallon bucket and watch
• Pressure gauge, 0-120 psi • Calculator
The customer can provide most data. By collecting data prior to a service call, a first guess about the cause of the problem
can be made and the need for any special parts can be determined. If the problem is as simple as lack of salt in the brine
tank, a service call may not be needed at all. Data can assist the troubleshooting process; see the GBE Programming
document on how to access the mini data report.

Procedure for Depressurizing the CTM 2.0 System for Service

Complete shut down procedure is as follows:
1. Make certain that the lines you shut off are for the system you are performing service on.
a. Open by-pass valve if one is available. d. Close the separate source isolation valve if
b. Close the inlet isolation valve. one is available.
c. Close the outlet isolation valve. e. Any external source of pressure to the pilot valve.

2. Manually cycle the pilot valve to backwash position #2 (Main Menu > DIAGNOSTICS > MANUAL
CYCLING). Refer to GBE Programming document for programming information.
3. Allow water to flow to the drain until this system is no longer under pressure.
4. Disconnect electrical connection to the controller.
5. Proceed with servicing the CTM 2.0 System.

We suggest the use of “a mild cleaning solvent”. We suggest the following brands or their equivalents:
 Cleaning Solvent: Simple Green --- water soluble for removing corrosion and dirt.
 Dow Corning #111, silicone grease, must be used in order to maintain the unit’s NSF certifications.

Culligan® CTM 2.0 Water Softeners 01035702 Service  48

CTM 2.0 Valve O-Ring Kit Description
The Valve O-Ring Kit 01029578 contains all the sealing o-rings needed for rebuilding a valve. The different o-ring sizes
and quantities are divided into separate bags within the kit to help with proper placement in the valve. Use Figure 51 and
Figure 52 to identify the o-rings by part number and placement. These o-rings are not sold separately from the kit.
Figure 51. 

2 ¹/4” coupler 2 ³/4” coupler 3 ³/8” coupler

32 26
31

13 12 11

30
27

24

29

28

25

P/N Description Quantity

11 3 ⅜” Coupler (lg.) 4 Figure 52. 
12 2 ¾” Coupler (md.) 1
13 2 ¼” Coupler (sm.) 3
24 01014031 Large O-rings for 3 ⅜” Coupler (lg.) 8
25 01028130 Small O-rings for 3 ⅜” Coupler (lg.) 4 33
26 01028129 Medium O-rings for 3 ⅜” Coupler (lg.) 4
27 01028131 Medium O-rings for 2 ¾” Coupler (md.) 2
35
28 01028128 Small O-rings for 2 ¾” Coupler (md.) 1
29 01027288 Large O-rings for 2 ¾” Coupler (md.) 3
30 01023560 Large O-rings for 2 ¼” Coupler (sm.) 6
34
31 01028127 Medium O-rings for 2 ¼” Coupler (sm.) 3
32 01028182 Small O-rings for 2 ¼” Coupler (sm.) 1 36

#33: 01028386 (Qty. 1)

#34: 01028385 (Qty.5)
#35: 01028384 (Qty.2)
#36: 01028182 (Qty. 1)

Culligan® CTM 2.0 Water Softeners 01035702 Service  49

CTM 2.0 Piston Rebuild (Refer to page 77 for Kit Options)
Valve Removal and Disassembly
1. Having bypassed and depressurized (page 48) the system, disconnect from the valve; the pressure relief
valve (PRV), vacuum breaker, drain adapter and plumbing adapter.

2. Separate the plumbing at the unions, if necessary to remove the plumbing adapter from the valve.

3. Disconnect the tubing from the pilot valve at the inlet and drain ports on the valve.

4. Disconnect the wiring and remove the GBE controller by removing the two mounting screws, if using a front
or side mount bracket.

5. Remove the tank adapter clamp by loosening the bolts on both sides and lift the valve body from the tank
using the pry points (see Figure 67 on page 57)

6. Remove 16 #3 screws from the top manifold, including the two under the enclosure, then remove the top
manifold by prying at the pry points. (see Figure 53)

Figure 53. 

Top Manifold Pry Points

Culligan® CTM 2.0 Water Softeners 01035702 Service  50

Upper Manifold Disassembly
Figure 54. 

Remove manifold
couplers using the pry points.

Figure 55. 

Remove non-hardwater
bypass plug (if applicable)

Culligan® CTM 2.0 Water Softeners 01035702 Service  51

Removing the Pistons
Push all the pistons into the fully seated position.
Figure 56. 
Top

Fully Seated Position

Bottom

Figure 57. 

Lay the valve body on its side

with the drain port facing up
to remove the pistons.

Culligan® CTM 2.0 Water Softeners 01035702 Service  52

 Figure 58.  Valve Body, Top View

Using pliers grab the rib on

the top of the piston, while
removing the screws from
the bottom of the piston
and removing the flow
valve assemblies

Figure 59. 

Large Flow Valve Assemblies (5)

#3 screws

Lower Flow Valve T-Seal Upper Flow Valve

SS Insert
Small Flow Valve Assembly (3)

#2 screws

Culligan® CTM 2.0 Water Softeners 01035702 Service  53

Push all the pistons from the bottom and remove from the top side of the valve body.
Figure 60. 

Lubricate o-rings

CAUTION!
Do NOT lubricate T-Seals!

Load all pistons (8) in from the top and push to lower into the fully
seated position. Flip the valve body onto its top (flow valves up)

Figure 61. 

Culligan® CTM 2.0 Water Softeners 01035702 Service  54

T-Seal Replacement and Assembly
Figure 62.  For All 5 Large Pistons

Place flow valve assembly onto the piston

and rotate until it locks into the keyway alignment.

CAUTION!
Do NOT lubricate T-Seals! Instead,
lightly lubricate the t-seal valve bore.

Figure 63.  For All 3 Small Pistons

Replace
#3 screws

NOTE! Insert one piece at a time

into the valve to be certain
of their fit.
Lower Flow Replace T-Seal Upper Flow Valve
Valve

Figure 64.  For All 8 Pistons

CAUTION!
Do not use power tools to Lower Flow Valve Replace SS Insert
tighten or overtighten screws.
Hand tighten only!

Replace
#2 screws Washer Replace T-Seal Upper Flow
Valve
1. Push all the valves down into the fully seated position. Use the screws provided in the replacement kit. Do
not reuse old screws. Start each screw then flip the core onto it’s side, hold back pressure on the top of the
valve. “Hand tighten” the screws.
2. Move all valves into the upper position.

Culligan® CTM 2.0 Water Softeners 01035702 Service  55

Reassemble Manifold
CAUTION!
Ensure all couplers are inserted in the top manifold Make sure, this o-ring is in place
Figure 65.  and not on the top manifold for
all couplers (8).

Lubricate all o-rings

on all couplers (8)

Figure 66. 

Reinsert non-hardwater bypass plug

(if applicable)

Secure top manifold assembly to valve body with 16 #3 screws

CAUTION!
Do not overtighten the screws. It will not prevent a
leak, but it could likely loosen the embedded insert.

Culligan® CTM 2.0 Water Softeners 01035702 Service  56

Reassemble Valve
Figure 67. 

1. Lubricate
T-Seal
Flow Port
CAUTION!
Do not rock the valve core onto the tank adapter, just place
it straight down. Rocking may cause damage to the o-rings.

Figure 68.  NOTE! Remove excess water from

2. Be certain o-rings are the tank adapter to prevent
all in place on the tank o-ring(s) from floating
adapter before mating during attachment with
with the valve body. the valve body.

Culligan® CTM 2.0 Water Softeners 01035702 Service  57

 Figure 69. 

3. Line up the valve body

with the tank adapter.

4. Replace Clamp.

5. Connect tubing (see page 23).

6. Reconnect to the valve; the pressure relief valve (PRV),

vacuum breaker, drain adapter and plumbing adapter.

7. Reattach the plumbing at the unions, if applicable.

8. Attach plumbing adapter and drain adapter and unions, if applicable.

9. Re-pressurize unit (page 40). Check for leaks around the Top Manifold, Clamp and to the drain.

10. Reassemble the GBE Controller and wiring after checking the valve body for leaks. Pilot Valve Rebuild
(Kit P/N 01041070)

Culligan® CTM 2.0 Water Softeners 01035702 Service  58

aqui me quedé
Pilot Valve Rebuild (Kit P/N 01041070)
Pilot Valve Disassembly
1. Bypass and depressurize unit (page 48)
2. Disconnect electrical connections and tubing
NOTE! Due to manufacturing tolerances, some weeping or dripping to drain may be observed. This is normal,
especially in higher pressure applications, and does not affect the functionality of the valve.

Figure 70. 

3. Remove #2 screws from enclosure

4. Remove enclosure

5. Remove o-ring

6. Remove top clamp

while holding the pilot
valve in place

7. Remove four #2 screws

from top Pilot Valve clamp

8. Remove pilot valve

Culligan® CTM 2.0 Water Softeners 01035702 Service  59

Motor Replacement (P/N 01041075, if only replacing the motor assembly)
Figure 71. 

Motor Bracket

Replace with new motor

Remove
#2 Screws

Figure 72. 

Ensure gears are

engaged between
motor and spool body.

Culligan® CTM 2.0 Water Softeners 01035702 Service  60

Pilot Spool Replacement
Figure 73. 

1. Replace pilot valve spool (P/N 01041070).

2. Be sure all o-rings stay in place when replacing the assembly.

NOTE! Make sure to that the position indicator dial is centered between the position sensor.

Figure 74. 

Culligan® CTM 2.0 Water Softeners 01035702 Service  61

Pilot Valve Reassembly

Figure 75. 

Enclosure #2 Screws

6. If no leaks,
replace
enclosure and
tighten with
3. Connect tubing #2 screws.
(page 23) through
the enclosure.

4. Re-pressurize unit
(page 40) 2. Reconnect
5. Cycle valve, while checking electrical
the pilot valve for leaks connections,
if removed,
making sure to
route through
the enclosure

1. Replace clamp
and tighten the
four #2 screws

CAUTION!
Ensure the o-ring is in place when replacing the enclosure.

Culligan® CTM 2.0 Water Softeners 01035702 Service  62

Troubleshooting Guide
Drain Line Flow Control—Service
Located on the drain connection of the valve, the purpose of the drain line flow controller is to regulate the up flow
backwash required to expand and agitate the resin in the softener. The softener will allow maximum expansion
of the resin, while preventing any loss to the drain.
The flow control principle is simple and trouble free. The specified rate of flow will be constant regardless
of inlet pressure variations.
Occasionally, the Drain Line Flow Controller may become plugged with scale, rust, or other foreign material.
If this occurs, cleaning is required. This can be done while the softener is in SERVICE and under pressure.

Brine System Analysis

If the brine system is functioning properly, there will be water in the brine tank, but the level should be
below the safety valve float and the fiberglass rod should travel freely. If these conditions do not exist,
one of the following conditions will indicate the nature of the problem:
1. NO WATER IN BRINE TANK—ROD TRAVELS FREELY. 1) The flow control is plugged.
Remove refill flow control. Clean or replace. 2) Piston #7 is not opening. Check Piston #7.
2. NO WATER IN BRINE TANK—ROD IS RIGID. Air or water slammed the safety valve closed before
water could enter the tank. Clean parts at the base of the brine safety valve and also make sure that
the seat of the check valve in the brine line is clean. Check for possible air leaks in the brining system.
3. WATER IN BRINE TANK UP TO SAFETY VALVE FLOAT—ROD IS RIGID. There are possible causes:
a. Brine piston is not in service position when control is in service or brine piston seals are defective. Remove
brine line while in service. There should be no flow to brine tank.
b. Refill flow rate is too high or refill time length is too long. Check refill flow rate
and compare to specification in “Specifications” on page 6.
c. Brine tank is smaller than the recommended size. Refer to Table 6 on page 41.

CTM 2.0 Complete Brine Draw/Slow Rinse Times

Table 10. CTM 2.0 Brine Times

lb/ft³ 4 5 6 7 8 9 10 11 12 13 14 15

Model min min min min min min min min min min min min
60K 21 23 25 26 28 30 31 33 34 36 38 39

90K 36 39 41 43 46 48 51 53 56 58 60 63

120K 25 27 28 30 31 33 35 36 38 39 41 42

150K 34 36 38 40 42 44 46 48 50 52 54 56

210K 28 29 31 33 35 37 39 40 42 44 46 48

300K 42 45 48 50 53 55 58 61 63 66 68 71

450K 36 39 42 45 48 51 55 58 61 64 67 70

600K 50 55 59 63 67 71 75 80 84 88 92 96

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  63

General Troubleshooting
NOTE! Error Codes can be found in the GBE Programming for Commercial Softeners and Filters manual (01027295)

PROBLEM OR SYMPTOM CHECK PROCEDURE CAUSE

Slight Leak to Drain. Disconnect pilot valve tubing at drain Steady flow from tubing indicates leaky
port on the valve. seal in pilot valve spool.
NOTE!
Due to manufacturing tolerances, some
weeping or dripping to drain may be
observed. This is normal, especially in
higher pressure applications, and does
not affect the functionality of the valve.
If pilot valve is not leaking, use a test kit Possible missing or damage piston/cap
and check for hard water at the drain. O-Rings or T-Seal. If water tests soft then fast
rinse drain piston is open. If the water tests
hard then backwash drain piston is open.
Fast rinse drain Piston #5
Backwash drain Piston $4
Leak at the Pilot Valve. Check to see if the leak is at the top Pilot body o-rings are missing or damaged.
clamp, valve manifold and/or outer
Replace Pilot Assembly.
spool body.

Check to see if the leak is at the drain Pilot spool o-rings damaged.
port on the valve manifold.

Check to see if the leak is at the pilot Pilot spool shaft o-rings damaged.
spool shaft and/or inner pilot spool body.

Leak around the Outside of the Check drain holes. See the Check Procedures and Causes for
Valve Core. (See Figure 76 on page 69) “Leak at the Pilot Valve”.

Check the o-rings on the O-rings are missing or damaged.

couplers of the valve manifold.

High Flow to Drain Check position dial on pilot. If not in Position #1, manually cycle the
During Service. pilot drive assembly to Position #1. If the
flow stops, check the pilot drive assembly.

Use a test kit and check the hardness Use a test kit and check the hardness of
of the water at the drain. the water at the drain. If soft then fast rinse
drain piston #5 is open. If the water tests
hard then backwash drain piston #4 is open.
Check the feed water pressure. Water pressure is less than
minimum pressure.

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  64

PROBLEM OR SYMPTOM CHECK PROCEDURE CAUSE
Piston Does Not Close or Open. Turn off the water pressure, remove • If there is no flow from the tubing, the
spool manifold, then remove piston pilot strainer may be plugged.
CAUTION!
Make certain that from control valve. • T-Seal may be dirty, worn or loose.
the water pressure Check Pilot Spool. • Seat may be eroded.
is relieved from
the system before Turn off the water pressure, remove • Upper piston o-ring may be torn.
removing the the clamp, remove external plumbing • Replace Pilot Spool if necessary
spool manifold. connections. Turn the valve on its
side, hook the valve to compressed • T-Seal may be worn.
air (above 50 dynamic psi) and cycle • O-rings on Piston may be worn.
through observing each piston position
• Pilot Assembly may need replacing
for proper positioning.
Piston Does Not Open Turn off the water pressure, remove T-Seal may be fouled or swollen.
clamp, remove external plumbing
Pilot Assembly may need replacement.
connections then remove valve body
from tank adapter. Visually inspect
T-Seal.

Hard Water Leakage Into the Inspect the bypass piston. If no flow from the tubing the pilot strainer
Service Lines. is probably plugged.
CAUTION!
• T-Seal may be dirty, worn or loose.
Make certain that
the water pressure • Seat may be eroded.
is relieved from
the system before • Upper piston o-ring may be torn.
disassembling the Build-up on the inside of the valve cavity
control valve. may be preventing the piston assembly
from seating.
Check Bypass Valve(s)
Restricted or No Service Flow. Either Service Inlet piston or Service Flow should be the same for both positions
Outlet piston are not opening fully. To but if not:
determine which one, turn the pilot to
Service Outlet piston #2 is not
position #2. Observe the flow to the
opening properly.
drain. Cycle the pilot to position #4 and
compare the flow of water in position If backwash (position #2) is higher,
#4 to the flow in position #2. Return the then Service Inlet piston #4 is not
pilot to position #1. responding properly.
Potentially clogged distributors Failed distributors.
or compacted media bed.
Contamination of resin bed.

Check feed water pressure. Water pressure is less than

minimum pressure.
Piston #1 or #2 are not operating correctly.
Check Piston #1 or #2. Check Pilot Assembly.

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  65

PROBLEM OR SYMPTOM CHECK PROCEDURE CAUSE
Failure to Draw Check that the brine line is unrestricted. Restrictions will not allow the system to
Brine/Restricted Brine Draw. draw brine.

Check water level in brine tank. Failure to Refill properly. Check “Check
Procedures and Cause for Failure to Refill.”

Check the feed water pressure. Water pressure must be a minimum of 30

dynamic psi during regeneration.

Verify the pilot is in the #3 (brine If the pilot is not in the proper position
draw) position. for the brine draw/slow rinse cycle, the
system will not draw brine. Check the
pilot drive assembly.
Verify there is a vacuum If there is a vacuum, the brine valve should
on the brine line. have 20 - 27 in. Hg. No vacuum indicates:

• Drain line is too small or discharging at

a level too high above the floor.
• The pilot strainer is plugged.
• Pistons are not in the correct position.
Refer to flow table.
Possibly broken piston.
• Plugged or incorrect
backwash flow control.
• Dirty resin bed.
Check Pistons #5, #7, and #8 for Replace T-Seals, if necessary.
proper movement.

Place pressure gauge downstream The back pressure of drain line

of drain flow control. downstream of the flow control is greater
than 5 psi.
Visually inspect eductor for blockages. Plugged eductor, eductor filter, or
eductor nozzle.

Inspect eductor o-rings. Missing or damaged eductor o-ring.

Inspect brine refill elbow assembly. Plugged brine refill elbow assembly
Check piston stuck or plugged
Plugged brine refill elbow filter.
Check correct function of brine valve Not working properly.
inside the brine tank.

Inspect eductor and refer to Incorrectly sized eductor.

Table 5 on page 20.

Check feed water pressure is always Low feed water pressure to the pilot valve
above 30 dynamic psi. will prevent proper setting of the pistons.

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  66

PROBLEM OR SYMPTOM CHECK PROCEDURE CAUSE
Continuous refill to the brine Backpressure on piston #7. Confirm correct brine refill control is
tank. (See Figure 77 on page 71) being used, see on page 21. For
18x38 and 24x40 brine systems, confirm
#7 piston stuck open.
0.8 gpm brine refill control was removed
from brine valve, see “Brine System
Installation” on page 22.
Check T-Seal for damage and adjust
the torque.
Restricted or No Drain Flow Turn the pilot to position #2 and then Flow should be the same. If not:
During Backwash. to position #4, comparing the rate of
If the flow in position #4 is low, see
flow to the drain. Return the pilot to
Restricted or No Service Flow Check
position #1.
Procedures and causes.
Check Drain Line Flow Control
Inlet water pressure may be low.
(DLFC).
Drain line flow control may be plugged.
Replace drain line flow control washer(s)
or clean them.
If flow rate in position #4 is greater than
position #2 then Backwash Inlet piston
and Backwash Drain piston are not
functioning properly.
Check Drain Line Flow Control.
Media to Service. Check tank distribution system. Broken lateral.
Bad distributor.

Trace and examine the plumbing. Unit is plumbed backwards.

Media to Drain. High flow of water to drain. Check/replace drain line flow
control washer(s).

Air in system. Brine valve did not air check, allowing air
into media tank.
Replace Brine Valve, if necessary
Air from source other than water softener.
Eliminate source.
Fails to Refill Properly. Feed water pressure must be above 30 Low pilot valve pressure will prevent the #7
dynamic psi. piston from opening properly.
T-Seal on Piston 7 needs replacement. Replace T-Seal.
Eductor Nozzle Plugged. Clean Eductor Nozzle.
Clean refill restrictor.

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  67

PROBLEM OR SYMPTOM CHECK PROCEDURE CAUSE
Pilot Does Not Pressurize or Check Screen on Pilot Strainer. Clogged Screen prevents control pressure
Vent Valve Ports Properly. from reaching pilot valve.
1. Using the GBE, manually cycle If water does not flow out of the control
the pilot as required until the tubing, check the tubing and fittings for
piston(s) in question should be an obstruction.
closed.
(Refer to Table 11 on page 71).
Remove the tubing from the inlet
to the pilot valve strainer and
check for water from the tube.
2. Manually cycle the pilot to position #1.
1. Remove the external plumbing Replace Pilot Assembly, if necessary.
connections and clamp. Remove
valve body from tank adapter.
Lay the valve body on its side. 2 - 5. If piston function does match Table 11:
Attach an external air supply, hand
vacuum/pressure pump with gauge • Coupling O-Ring(s) missing
or water supply to the spool body or damaged.
pressure port. • Piston O-Ring(s) missing
or damaged.
2. While in position #1 and not in
stand by. Confirm the correct 6 & 7. If piston function does
piston function using Table 11 on match Table 11:
page 71. • Coupling O-Ring(s) missing
3. Using the GBE, manually cycle the or damaged.
pilot to position #6. Confirm the correct • Piston O-Ring(s) missing
piston function using Table 11. or damaged.
4. Using the GBE, manually cycle
the pilot to position #2. Confirm
the correct piston function using
Table 11.
5. Using the GBE, manually cycle
the pilot to position #3. Confirm
the correct piston function using
Table 11.
6. Using the GBE, manually cycle
the pilot to position #4. Confirm
the correct piston function using
Table 11.
7. Using the GBE, manually cycle
the pilot to position #5. Confirm
the correct piston function using
Table 11.
8. Using the GBE, manually cycle the
pilot to position #1.
Overfilled Brine Tank. Incorrectly sized brine line flow control. Replace with the correct brine line flow
control. See Table 4 on page 18.
Incorrect programming. Correct programming. See the GBE
Programming for Commercial Softeners
Brine valve not functioning.
and Filters, except for HFxN Manual
(P/N 01027295).
Check brine valve.

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  68

 PROBLEM OR SYMPTOM CHECK PROCEDURE CAUSE
Softener Tank Does Not Communication cable problem. Check communication cable.
Remain in Stand By Mode
Check pilot valve. Replace Pilot Assembly, if necessary.
or Will Not Provide Water
Through the Outlet of the
Control Valve When in Service.
NOTE! If there are any problems not described in the Troubleshooting
Table above, please contact your RTA for additional information.

CTM 2.0 Motor Cover Drain Hole Location

Figure 76. 

Motor Cover Drain Hole

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  69

Aqua-Sensor® Troubleshooting
The following procedure will help you diagnose problems in units equipped with Aqua-Sensor® sensing device. Because
many sensor problems are actually regeneration problems, it contains a combination of sensor diagnostics and routine
control valve and brine system checks. Refer to GBE Programming document for programming information.

Recording Important Information

Record the following information from the GBE diagnostic menu screens to use in analyzing the Aqua-Sensor’s performance.
Select: Main Menu > Diagnostics > Advanced Stats > Regen Stats
Last Regen Trigger: _____________
If it shows Aqua-Sensor, the probe and circuits are working correctly to detect resin exhaust. If you see Manual,
Flow Meter, Manual, etc., the Aqua-Sensor may not be reading correctly or programming could be favoring another
trigger to regenerate. Gallons or Reserve could be higher than needed for the probe to signal exhaustion. Be sure
your reserve is less than 5% in the Regen Setup.
Last Brine Draw Slow Rinse: ____________
If it shows a number of minutes less than the programmed Slow Rinse Time, found in Advanced Setup > Cycle Times > Slow
Rinse, then the patented rinse-out feature of the Aqua-Sensor is operating based on the probe sensing the removal of brine
and hardness during regeneration. If the number is the same as the Slow Rinse Time, the setting could be too short for the salt
dosage and eduction rate or the probe may not be sensing the rinse-out. Lengthening the cycle time greater than 75 minutes
can often insure it isn’t the first possibility. In general, the time you read should be 8-15 minutes less than the cycle time.
Select: Main Menu > Diagnostics > Check Sensors
AquaSensor Supply Voltage 2.5VAC: ______________
This should always read PASS. If you see FAIL, check the voltage at the wall transformer for 2.5VAC.
If the transformer checks out it might be the power cord, the pin connector at the board or damage to the circuit board.
Pass SIM Test: Ignore this unless you have the Simulator Box (P/N 01017705 plugged into the board instead
of the Aqua-Sensor Probe at the time of the reading. Reading PASS is only necessary when using the Sim Box.
With water flowing through the tank record Z-ratio: ______________
This is a reading from the sensing probe while you have water flowing passed it. Unless the tank has just finished
a full regeneration, this reading should be increasing slightly or at least be a number higher than the Z-minimum
recording. The exact number is not important as you might see something near 1078 or higher. What is critical is
the number is increasing, since it determines the need to regenerate.
Z-minimum: ________________
If this number remains at 0000 the tank has not yet regenerated successfully sending brine through the resin bed or there is no
2.5VAC power to operate the probe; preventing it form recording a number; or the probe is not installed correctly inside the tank
and into the circuit board; which would also affect the Z-ratio reading. Z-minimum should always be a number lower than Z-ratio,
since it is the starting point for monitoring conductivity in the resin. Also it might change slightly after each successful regeneration.
Z-increase %: ________________
This number represents a difference, an increase in Z-ratio over the Z-minimum. As this percentage reaches 7.5%
for longer than 6 minutes, the circuit board will get ready to regenerate. The percentage can be seen higher than
7.5%, but it has no bearing on the need to regenerate.
By understanding each of these indicators in the programming, technicians should be able to see if the Aqua-Sensor is functioning
properly. Remember that it is only a trigger to regenerate based on reading the hardness level in the resin bed. If the softener does
not fully operate mechanically through a proper regeneration, the sensor cannot perform its functions correctly either.
If the power supply, programmed settings and regeneration are all correct, and the unit fails to trigger
a regeneration from the sensor, replace the Aqua-Sensor probe.
If all of these factors are correct and the unit seems to be continually regenerating, consider the quality of the resin and a
proper regeneration before deciding to replace the Aqua-Sensor probe.

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  70

Flow Diagrams
Figure 77.  Piston Locations

View: Bottom of the valve body

NOTE! Position 6 places the valve in Standby for a Multi-tank system by closing piston #1.

Table 11. Piston Cycle Positions

Position Position Position Position Position

Piston 1 2 3 4 5
Piston
Number Brine Draw/ Fast
Service Backwash Fill
Slow Rinse Rinse
1 Valve Inlet Up Down Down Up Up
2 Valve Outlet Up Down Down Down Up
3 Backwash Down Up Down Down Down
4 Drain - Backwash Down Up Down Down Down
5 Drain - Fast Rinse Down Down Up Up Down
6 Hard Water Bypass¹ Down Up Up Up Down
7 Refill Down Down Up Down Up
8 Brine Draw Down Down Up Down Down
NOTE! ¹ Piston #6 is down in all cycles on Multi-Tank Systems.

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  71

Service

Tank
Inlet
8

Feed Drain

1 4

3
2 6 5
Service

COLOR KEY
RED = Hard Water GREEN = Waste Water

Brine Tank Tank BLUE = Soft Water BROWN = Drain Water

Outlet
YELLOW = Brine Water GRAY = Piston

Table 12. Piston Cycle Positions, Service

Position 1 Position 2Position 3 Position 4 Position 5
Piston
Piston Brine Draw/
Number Service Backwash Fast Rinse Fill
Slow Rinse
1 Valve Inlet Up Down Down Up Up
2 Valve Outlet Up Down Down Down Up
3 Backwash Down Up Down Down Down
4 Drain - Backwash Down Up Down Down Down
5 Drain - Fast Rinse Down Down Up Up Down
6 Hard Water Bypass Down Up Up Up Down
7 Refill Down Down Up Down Up
8 Brine Draw Down Down Up Down Down

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  72

Backwash

Tank
Inlet
8

Feed Drain

1 4

2 6
5
Service

COLOR KEY
RED = Hard Water GREEN = Waste Water
Brine Tank Tank BLUE = Soft Water BROWN = Drain Water

Outlet YELLOW = Brine Water GRAY = Piston

Table 13. Piston Cycle Positions, Backwash

Position 1 Position 2Position 3 Position 4 Position 5

Piston
Piston Brine Draw/
Number Service Backwash Fast Rinse Fill
Slow Rinse
1 Valve Inlet Up Down Down Up Up
2 Valve Outlet Up Down Down Down Up
3 Backwash Down Up Down Down Down
4 Drain - Backwash Down Up Down Down Down
5 Drain - Fast Rinse Down Down Up Up Down
6 Hard Water Bypass Down Up Up Up Down
7 Refill Down Down Up Down Up
8 Brine Draw Down Down Up Down Down

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  73

Brine Draw/Slow Rinse

Tank
Inlet
8

Feed Drain

1 4

3
2 6 5
Service

COLOR KEY
RED = Hard Water GREEN = Waste Water

Brine Tank Tank BLUE = Soft Water BROWN = Drain Water

Outlet
YELLOW = Brine Water GRAY = Piston

Table 14. Piston Cycle Positions, Brine Draw/Slow Rinse

Position 1 Position 2Position 3 Position 4 Position 5

Piston
Piston Brine Draw/
Number Service Backwash Fast Rinse Fill
Slow Rinse
1 Valve Inlet Up Down Down Up Up
2 Valve Outlet Up Down Down Down Up
3 Backwash Down Up Down Down Down
4 Drain - Backwash Down Up Down Down Down
5 Drain - Fast Rinse Down Down Up Up Down
6 Hard Water Bypass Down Up Up Up Down
7 Refill Down Down Up Down Up
8 Brine Draw Down Down Up Down Down

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  74

Fast Rinse

Tank
Inlet
8

Feed Drain

1 4

3
2 6 5
Service

COLOR KEY
RED = Hard Water GREEN = Waste Water

Brine Tank Tank BLUE = Soft Water BROWN = Drain Water

Outlet
YELLOW = Brine Water GRAY = Piston

Table 15. Piston Cycle Positions, Fast Rinse

Position 1 Position 2Position 3 Position 4 Position 5

Piston
Piston Brine Draw/
Number Service Backwash Fast Rinse Fill
Slow Rinse
1 Valve Inlet Up Down Down Up Up
2 Valve Outlet Up Down Down Down Up
3 Backwash Down Up Down Down Down
4 Drain - Backwash Down Up Down Down Down
5 Drain - Fast Rinse Down Down Up Up Down
6 Hard Water Bypass Down Up Up Up Down
7 Refill Down Down Up Down Up
8 Brine Draw Down Down Up Down Down

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  75

Refill

Tank
Inlet
8

Feed Drain

1 4

3
6
2 5
Service

COLOR KEY
RED = Hard Water GREEN = Waste Water

Brine Tank Tank BLUE = Soft Water BROWN = Drain Water

Outlet
YELLOW = Brine Water GRAY = Piston

Table 16. Piston Cycle Positions, Fill

Position 1 Position 2Position 3 Position 4 Position 5

Piston
Piston Brine Draw/
Number Service Backwash Fast Rinse Fill
Slow Rinse
1 Valve Inlet Up Down Down Up Up
2 Valve Outlet Up Down Down Down Up
3 Backwash Down Up Down Down Down
4 Drain - Backwash Down Up Down Down Down
5 Drain - Fast Rinse Down Down Up Up Down
6 Hard Water Bypass Down Up Up Up Down
7 Refill Down Down Up Down Up
8 Brine Draw Down Down Up Down Down

Culligan® CTM 2.0 Water Softeners 01035702 Troubleshooting Guide  76

Parts List
Replacement Softener Tanks and Media
Underbedding Cullex®
Required Media
A/S Distributor Resin
Model Size Part No. Loading
Port¹ Part No. Part No. Total Required
Funnel
(Bags) lb Bags²
60K 14” x 47” 01019578 Y
00160707 (1) 30 2
60K 12” x 52” A2365016 N
90K 16” x 53” 01019577 Y
01011985 00160702 (2) 40 3
90K 14” x 65” A2365029 N
120K 16” x 65” 01019579 Y
00160710 (1) 50 4
120K 16” x 65” A2365030 N
150K 18” x 65” 01025244 Y 00160702 (1) &
70 5
150K 18” x 65” 01022257 N 00160710 (1)

210K 21” x 62” 01025245 Y 01029516

00160710 (2) 100 7
210K 21” x 62” 01022256 N
300K 24 x 72” 01030825 Y 01019618 00160707 (1) &
130 10
300K 24” x 72” 01023043 N 00160710 (2)

450K 30” x 72” 01030826¹ Y

450K 30” x 72” 01018785 N 00160710 (6) 300 15
450K 30” x 72” 01037312 N
600K 36” x 72” 01030827¹ Y
01029377 00160710 (8) 400 20
600K 36” x 72” 01037313 N

¹The flanged tank adapter kit (P/N 01030828) required to mount the valve to these tanks is sold separately.
²Each Cullex (P/N 00156001) bag is 1 cubic foot.

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  77

Sizing Kits
Figure 78.  Softener Sizing Kit
Eductor Throat Inlet Strainer Stem
Elbows Eductor
(2 qty.) Nozzle

Drain Adapter

Brine Elbow Flow

Assembly Control
Body,
with inserts

Table 17. Softener Sizing Kits

Kit Component 60K 90K 120K 150K 210K 300K 450K 600K
01040940 01040941 01037836 01037838 01037840 01040942 01040943 01037844

01038537 Black Inlet

Strainer, 1/4”,100 Mesh‡
Included in all Kits
01029565 Brine Elbow Assy &
Refill Poppet
01028257 1 1/2” Drain Adapter
01041611 Stem elbows, 2 qty.
Flow Control Body , 3-5 GPM 1
Flow Control Body, 5-30 GPM 1 1 1 1 1 1 1
#3 Eductor Throat 1 1
#4 Eductor Throat in valve in valve in valve
#5 Eductor Throat 1
#8 Eductor Throat 1 1
Black Eductor Nozzle w/O-Ring 1 1
Violet Eductor Nozzle w/O-Ring in valve in valve
Red Eductor Nozzle w/O-Ring 1
White Eductor Nozzle w/O-Ring 1
Blue Eductor Nozzle w/O-Ring 1
Beige Eductor Nozzle w/O-Ring 1
Black 0.4 GPM Flow Control 2
Black 2.5 GPM Flow Control 1
Blue 5.0 GPM Flow Control 1 2 2
Red 6.0 GPM Flow Control 1 2
Green 8.0 GPM Flow Control 1
Orange 10.0 GPM Flow Control 1 3
Black 0 GPM Plug 2 2 2 1 1
‡Recommended Replacement Parts

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  78

Control Valve
Figure 79.  Valve Body and Adapter

35
35

34
8
1
2 3 35
9 7

10 4
10a
6
11

22
5

6
17

12
2

19

38

34
35
35

21

36

39

14
16
18
13
15

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  79

 Figure 80.  Valve Top Manifold
23

33

32

30

28 31
29

27

36 NOTE:
Items cannot be
purchased separately

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  80

Item Part No. Description Item Part No. Description
— 01037767 Valve,HWB,CTM 2.0 17 01028328‡ Kit, Flow Meter Assembly
— 01037768 Valve,NHWB,CTM 2.0 18 01029566 Kit, PRV Assembly
1 01029565 Kit, Brine Elbow Assembly 19 P1028381 Coupling/Flow Meter O-Ring, 10 PK
2 01000602 Insert, Refill Flow Control, 2.0 gpm 20 — Clip, Vacuum Breaker/PRV3
01000603 Insert, Refill Flow Control, 3.0 gpm 21 01029511‡ Vacuum Breaker
3 — Clip, Brine Adapter3 22 01041078 Kit, Core Control Valve Replacement
4 P1028012 Clip, Drain Line Flow Adapter, 10 PK 3
23 01029584 Screws, Top Manifold5 and Pilot Enclosure
Kit, Drain and Brine Line Flow Control, 60K 26 01041070 CTM 2.0 Pilot Valve Rebuild Kit
5 01029469
Units (Contains Items 2 and 6)
27 01041022 Kit, CTM 2.0 Position Sensor
Kit, Drain and Brine Line Flow Control,
01029460 28 — Kit, Pilot Body and O-Rings3
90K-600K Units (Contains Items 2 and 6)
29 — Kit, Position Indicator Wheel3
Inserts, Drain Line Flow Control, 0 GPM,
6 P1028331 30 — Gear, Pilot Drive Spool, CTM3
Black, 10 PK
Inserts, Drain Line Flow Control, 5 GPM, 31 01041075‡ Kit, Motor Assy, CTM 2.0
P1028332
Blue, 10 PK 32 01038470 Housing, Top, Pilot Body, CTM 2.0
Inserts, Drain Line Flow Control, 6 GPM, 33 01041074 Kit, Enclosure, Pilot Drive, CTM 2.0
P1030741
Red, 10 PK
Kit, Piston Actuator w/O-Rings, Flow Valves
Inserts, Drain Line Flow Control, 8 GPM, 34 01041077‡
P1028333 and T-Seals
Green, 10 PK
35 01029577 Kit, Piston O-Rings and T-Seals
Inserts, Drain Line Flow Control, 10 GPM,
P1028334 Kit, Seals for upper, lower and external
Orange, 10 PK 36 01029578‡
valve body
7 01029581 No Hard Water Bypass Plug (for conversion)
38 01029500 1.5” NPT Inlet/Outlet Plumbing Adapter
8 01029564 Eductor Port Cap
39 01041066 Tank Adapter, CTM
Eductor Nozzle, Black, w/O-Ring, 0.28 gpm,
9 P1028311 1.5” NPT Inlet/Outlet Plumbing Adapter w/
10 PK 01029502
Ports
Eductor Nozzle, Violet, w/O-Ring, 0.58 gpm,
P1028313 01029513 Inlet/Outlet Plumbing Adapter
10 PK
Eductor Nozzle, Red, w/O-Ring, 0.72 gpm, 01029515 Inlet/Outlet Plumbing Adapter w/Ports
P1028314
10 PK 00303177 Tubing, 1/4”, PE Black, 1 ft. (for Pilot Valve)
Eductor Nozzle, White, w/O-Ring, 1.01 gpm, 01028019‡ Kit, Clips (Contains Item 3, 4, 11, and 20)
P1028315
10 PK
01038468 Kit, Manifold, CTM 2.0 Upgrade
Eductor Nozzle, Blue, w/O-Ring, 1.44 gpm,
P1028316 01040950 CTM 2.0 Duplex Kit
10 PK
Eductor Nozzle, Beige, w/O-Ring, 2.16 gpm, 01040951 CTM 2.0 Triplex Kit
P1028317
10 PK 01029125 Wire Harness Assembly,CTM
Eductor Throat, Blue #4, w/O-Rings, 2.4 P1028090‡ Eductor Filter, CTM, 10-Pack
10 P1028318
gpm, 10 PK
P1040939 Fitting, Tee, Parker, 1/2”, 10-Pack
P1028319 Eductor Throat, Blue #5, w/O-Rings, 10 PK
01029512 EU Inlet/Outlet Plumbing Adapter
P1028320 Eductor Throat, Blue #3, w/O-Rings, 10 PK
01029514 EU Inlet/Outlet Plumbing Adapter w/Ports
P1028321 Eductor Throat, Blue #8, w/O-Rings, 10 PK
01029501 EU 2” NPT Inlet/Outlet Plumbing Adapter
10a P1028087 Eductor Screen, 10 PK
EU 2” NPT Inlet/Outlet Plumbing Adapter
01029503
11 — Clip, Eductor Plug Cap3 w/Ports
12 01029567 Kit, Valve Clamp 1
Multi-Tank Only
3
A part of a Kit
13 P1023559 O-Ring, ARP #240, 10 PK 5
Not Shown
00401858 O-Ring (24”, 30” & 36” Ported Tanks Only) ‡Recommended Replacement Parts
14 P1023560 O-Ring, ARP #226 EPDM, 10 PK
15 P1023558 Retainer Ring, 10 PK
16 01019742 Upper Disperser

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  81

Valve Service Rebuild Kits
More than one option exists for rebuilding the CTM 2.0 valve.
Select the kit that best suits the customer’s rebuilding plans and costs.

CTM 2.0 Valve O-Ring Kit

The CTM 2.0 Valve O-ring Kit contains all the sealing o-rings needed in the valve.
Use with the Piston Rebuild Kit, Piston Replacement Kit or the Valve Core Replacement Kit.
(NOTE: For Item numbers listed below see Figure 51 and Figure 51.

Item Qty Part No. Description

— — 01029578 Seals for upper, lower and external valve body Kit
24 8 — O-Ring, ARP#235, EPDM
25 4 — O-Ring, ARP#229, EPDM
26 4 — O-Ring, ARP#225, EPDM
27 2 — O-Ring, ARP#230, EPDM
28 1 — O-Ring, ARP#224, EPDM
29 3 — O-Ring, ARP#221, EPDM
30 6 — O-Ring, ARP#226, EPDM
31 3 — O-Ring, ARP#210, EPDM
32/36 2 — O-Ring, ARP#218, EPDM
33 1 — O-Ring, ARP#232, EPDM
34 5 — O-Ring, ARP#228, EPDM
35 2 — O-Ring, ARP#223, EPDM
— 4 — O-Ring, ARP#137, EPDM (Flow Meter)
— 2 — O-Ring, ARP# 229, EPDM (Drain Adapter)
— 2 — O-Ring, ARP#121, EPDM (PRV and Vacuum Breaker)

CTM 2.0 Piston Rebuild Kit

Contains all the o-rings and T-seals needed to rebuild the 8 piston assemblies only. A Valve O-Ring Kit is also needed.

Qty Part No. Description

— 01029577 Piston O-Rings and T-Seals Kit
4 — T-Seal (2.00”)
1 — T-Seal (1.50”)
3 — T-Seal (0.75”)
6 — O-Ring, ARP#110, EPDM
10 — O-Ring, ARP#112, EPDM
3 — O-Ring, ARP#221, EPDM
1 — O-Ring, ARP#224, EPDM
4 — O-Ring, ARP#229, EPDM

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  82

CTM 2.0 Piston Replacement Kit
Contains each of the 8 piston with the o-rings,T-seals and Flow Valves complete. Use this kit if you don’t want to change
all the individual o-rings on each piston. A Valve O-Ring Kit is also needed.

Qty Part No. Description

— 01041077 Piston Actuator w/O-Rings, Flow Valves and T-Seals Kit
4 — Piston Actuator w/O-rings (2.63”)
1 — Piston Actuator w/O-rings (2.00”)
3 — Piston Actuator w/O-rings (1.50”)
4 — Piston Flow Valve Kit w/T-seal (2.00 valve)
1 — Piston Flow Valve Kit w/T-seal (1.50 valve)
3 — Piston Flow Valve Kit w/T-seal (0.75 valve)

CTM 2.0 Valve Core Replacement

Contains the center core with the pistons fully installed. Transfer the manifold, couplers, tank adapter, eductor assembly,
drain fitting, brine fitting, PRV, vacuum breaker and etc. A Valve O-Ring Kit is also needed

Qty Part No. Description

— 01041078 Valve Core Replacement Kit
1 — Core Valve Body
4 — Piston Actuator w/O-rings (2.63”)
1 — Piston Actuator w/O-rings (2.00”)
3 — Piston Actuator w/O-rings (1.50”)
4 — Piston Flow Valve Kit w/T-seal (2.00 valve)
1 — Piston Flow Valve Kit w/T-seal (1.50 valve)
3 — Piston Flow Valve Kit w/T-seal (0.75 valve)

Pilot Valve Rebuild Kit

Part No. Description
01041070 Pilot Valve Rebuild Kit
— Kit, Pilot Body and O-Rings
— Kit, Position Indicator Wheel
— Gear, Pilot Drive Spool, CTM

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  83

Culligan GBE Controller for CTM 2.0

Item Part No. Description

A 01028037 CTM GBE Controller - Complete with front mounting bracket
B 01030100 Wall Mount Kit for Single Unit GBEs
1 01024325, A GBE Enclosure
2 01020745‡, A GBE Circuit Board
3 01020748‡, A GBE Auxiliary Board
* A Wire Harness, 6ft, 5 conductor (Valve Mount)
B, C Kit, 12 ft. Wire Harness, CTM (Wall Mount)
* 01029554 Kit, Position Sensor, CTM
* 01014739 Wire Harness, Meter, 48” (Valve Mount)
01017176, B, C Wire Harness, Meter, 144” (Wall Mount)
* 01014897 24 VAC/60 Hz Transformer
* 01018844 Power Cord, 4 conductor
* 01030153 Kit, Front Mount GBE Bracket
* 01029171 Kit, Side Mount GBE Bracket
* 01029504 Kit, Softener Cartridge, Head Adapter and Single Cartridge
P1028833‡ Softener Cartridge, 12 PK
* 01029507 Kit, Bracket and Gauges
*Not Shown.
‡Recommended Replacement Parts

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  84

18”x38” and 24”x40” Brine Systems

Figure 81.  18"x38" and 24"x40" brine systems.

Item Qty. Part No. Description

3
18” x 38” Brine System
5 — 01019525
Complete
24” x 40” Brine System
— 01018720
Complete
1 1 01018716 Tank Repl 18” x 38”
1 1 01018718 Tank Repl 24” x 48”
2 1 01018717 Cover Repl 18”
2 1 01018719 Cover Repl 24”
3 1 01018713 Salt Plate Repl 18”
3 1 01018714 Salt Plate Repl 24”
4 1 01018708 Brine Well with Cap
1
5 1 01019526 Brine Valve Repl 18" - 24” (1/2")

NOTE! 18x38 and 24x40 brine systems may be used

with 60k and 90k units; the 0.80 flow control
must be removed from the brine valve for
4 proper operation. 120k and larger should use
3/4” or larger brine valve.

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  85

24”, 30”, 39” and 42” Brine Systems
Figure 82.  24” and 30” brine systems. Figure 83.  39” and 42” brine systems.

2
5 2

3 6
3 5

1 6

4
1
4
1

Item Qty. Part No. Description

— — 01024800 24" x 50" Brine System Complete
— — 01024801 30" x 50" Brine System Complete
— — 01024802 39" x 48" Brine System Complete
— — 01024803 42" x 48" Brine System Complete
1 1 Tank
2 1 Cover
3 1 01019623 Salt Plate Repl 24"
— 1 01019624 Salt Plate Repl 30"
— 1 01043182 PVC Salt Plate and 8” Supports for 39”
— 1 01043187 PVC Salt Plate and 8” Supports for 42”
4 1 01019621 Brine Well
5 1 01019622 Brine Well Cap
6 1 01029094 Brine Valve (3/4”), Replacement
— — 01029095 Brine Valve Rebuild
— — 01019620 Upper Clamp Kit for Valve1
1
Clamp kit includes clamp, spacer, nuts, screws and washer.

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  86

3/4” Brine Valve Subassembly (484)
Figure 84.  3/4” Brine Valve Subassembly (484)

18
Item Qty. Part No. Description
A — 01033059 Brine Valve (3/4”), Replacement
B — 01033062‡ Brine Valve (3/4”) Rebuild Kit
1 1 A 3/4” PVC Riser Pipe
2 1 A Body, Threaded
3 1 A, B O-Ring
4 1 A, B Seat Washer Bottom (Clear)
5 1 A, B Lower Retainer
6 1 A High Flow Air Check Ball
7 1 A 484 Cage, Long
16 8 1 A Brine Valve Cone
9 1 A, B Upper Seal Retainer
15 10 1 A, B Seat Washer Top (Orange)
14 11 1 A Cap, Threaded
12 1 A Basket Diffuser
13 1 A Bell Float with Locking Nipple
1 13 14 1 A 3/8” Compression Nut
15 1 A Float Collet
16 2 A Float Rod Guide
Coupling, Socket x FIPT Schedule
17 1 A
80 3/4”
18 1 A 3/4” NPT PVC Elbow
Male Tubing Adapter, 1/2 T x 1/2
— 1 00303041**
NPTE (included with brine valve)
12
PVC Bushing Sch 80, 3/4” x 1/2”
— 1 00229200**
Threaded (included with brine valve)

11 * Please note orientation of seals

when disassembling and reassembling.
10 ** Not displayed
9 ‡Recommended Replacement Parts
8

6
5
4
17 3

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  87

1” Brine Valve Subassembly (494)

Figure 86.  1” Brine Valve Subassembly (494)

Item Qty. Part No. Description

4 A 01023931 Brine Valve (1”), Replacement
B TBD Brine Valve (1”) Rebuild Kit
5 1 1 — Float Rod
6 2 1 — Float Rod Pin
7
3 1 — Float w/Lock, 160 grams
3A 1 — 3/8” Nut
8 4 1 — FTG 3/4”x1” PVC Solvent
Female Brine Elbow
5 1 — Fitting Nut
9
6 1 — Fitting Split Ring
10
7 1 — O-Ring 215
11 15 20
18 (4 qty) 8 1 — Cap
12
9 1 — Disk Retaining Block
2 10 1 — Check Disk Assembly
11 1 — O-Ring 226
13 19
16 17 12 1 — Mounting Stud
14
1 13 1 — Mounting Stud Nut
21
14 1 — Body
22 15 1 — Diaphragm Seal
16 1 — Diaphragm Backup Ring
3A 17 1 — Diaphragm Retainer
Screw #6, 5/8” stainless steel,
18 4 —
23B 4 quantity required
23A 19 1 — Diaphragm Retaining Band
20 1 — Cam Lever Arm
23C
21 1 — 1” Socket Adapter
23D 22 1 Float Rod Guide Assembly
3
23 1 — Air Check with Riser, 60” length
23E 23A 1 — 1.050” Riser
23B 1 — Air Check Basket
23 23C 1 — Air Check Ball
23D 1 — Air Check Seat
23E 1 — Air Check Body
* Please note orientation of seals
when disassembling and reassembling.

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  88

Aqua-Sensor Plug and Probe

Figure 85.  Aqua-Sensor Probe.

Item Qty Part No. Description

— — 01025279 Aqua-Sensor Probe
— — 01040937 Extended Aqua-Sensor Cable, 190”
1 2 P1017434 O-Ring, Plug and Sensor, 10ea/Kit
2 1 01015122 Aqua-Sensor Plug
1

Culligan® CTM 2.0 Water Softeners 01035702 Parts List  89

Limited Warranty
You have just purchased one of the finest water conditioners made. As an expression of our confidence in Culligan
International Company products, this product is warranted to the original end-user, when installed in accordance with
Culligan specifications, against defects in material and workmanship from the date of original installation, as follows:

For a period of THREE YEARS The entire metered model conditioner, including internal parts.
The control valve internal parts. The brine valve and its component
parts. Culligan-designed accessories limited to the flow meter,
vacuum breaker, pressure relief valve, plumbing adapter, GBE
board, pilot valve and Aqua-Sensor Probe.

For a period of FIVE YEARS The control valve body, excluding internal parts.
The salt storage container internal components.
The fiberglass wound container(s), if so equipped*.
The salt storage container(s), if so equipped.

*The tank must be protected by a vacuum breaker device as described in the unit’s operating manual. Damage to the
tank caused by vacuum is not covered by this warranty. The unit must be used in operating conditions that conform
to Culligan’s recommended design guidelines. This warranty will not apply if the unit has been modified, repaired or
altered by someone not authorized by Culligan.
If a part described above is found defective within the specified period, you should notify your independently operated
Culligan dealer and arrange a time during normal business hours for the dealer to inspect the water conditioner on your
premises. Any part found defective within the terms of this warranty will be repaired or replaced by the dealer. You pay only
freight from our factory and local dealer charges.
We are not responsible for damage caused by accident, fire, flood, freezing, Act of God, misuse, misapplication, neglect,
oxidizing agents (such as chlorine, ozone, chloramines and other related components), alteration, installation or operation
contrary to our printed instructions, or by the use of accessories or components which do not meet Culligan specifications.
Refer to the specifications section in the Installation and Operating manual for application parameters.
Our product performance specifications are furnished with each water conditioning unit. TO THE EXTENT PERMITTED
BY LAW, CULLIGAN DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE; TO THE EXTENT REQUIRED BY LAW,
ANY SUCH IMPLIED WARRANTIES ARE LIMITED IN DURATION TO THE ONE-YEAR PERIOD SPECIFIED ABOVE
FOR THE ENTIRE CONDITIONER. As a manufacturer, we do not know the characteristics of your water supply or
the purpose for which you are purchasing this product. The quality of water supplies may vary seasonally or over a
period of time, and your water usage rate may vary as well. Water characteristics can also differ considerably if this
product is moved to a new location. For these reasons, we assume no liability for the determination of the proper
equipment necessary to meet your requirements, and we do not authorize others to assume such obligations for
us. Further, we assume no liability and extend no warranties, express or implied, for the use of this product with a
nontaxable water source or a water source which does not meet the conditions for use described in the installation
and operation manual(s) that accompany the equipment. OUR OBLIGATIONS UNDER THIS WARRANTY ARE
LIMITED TO THE REPAIR OR REPLACEMENT OF THE FAILED PARTS OF THE WATER CONDITIONER, AND WE
ASSUME NO LIABILITY WHATSOEVER FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL,
GENERAL, OR OTHER DAMAGES.
Some states do not allow the exclusion of implied warranties or limitations on how long an implied warranty lasts, so the
above limitation may not apply to you. Similarly, some states do not allow the exclusion of incidental or consequential
damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you
may also have other rights which vary from state to state. Consult your telephone directory for your local independently
operated Culligan dealer, or write Culligan International Company for warranty and service information.

Culligan International Company

9399 West Higgins Road, Suite 1100
Rosemont, Illinois 60018

Culligan® CTM 2.0 Water Softeners 01035702 Limited Warranty  90

Appendix  A - Basic Principles

What Is Hard Water?

Water is said to be hard when it carries too high a concentration of calcium and magnesium. Acceptable water hardness
levels will vary depending on the application.

Why Should Hardness Be Removed?

Hard water causes scaling and etching which greatly impairs the life and efficiency of boilers, air-conditioning systems,
cooling towers, water heaters, refrigeration plants and other equipment using water.

How Does It Work?

The components of dissolved minerals are called ions. They carry either a positive or negative charge. Hardness ions of
minerals dissolved in water carry a positive charge. These positively charged ions (cations) are attracted to a synthetic
softening material called ion exchange resin.
The heart of the softening system, therefore, is a deep bed of resin which draws calcium and magnesium ions, as well as
ferrous iron, from the water as it passes through the resin bed.

Can The Resin Draw Out Hardness Ions Indefinitely?

No. During normal operation, the resin becomes saturated with positive ions and functions less efficiently. When
hardness leakage occurs, the resin should be regenerated to restore its efficiency.

How Do You Regenerate Resin?

You regenerate a resin bed by removing the mineral ions through a process called ion exchange. This regeneration
process occurs in four steps and takes approximately 80 to 90 minutes.

Backwash
During the backwash step, raw water flows rapidly upward (in reverse direction to the service flow) through the resin bed
to expand the bed and flush out accumulated dirt, sediment and other sources of turbidity.

Brine Draw
The brine solution consisting of water and salt is drawn from a brine storage tank and allowed to flow slowly down through
the resin bed. The brine solution removes the calcium and magnesium ions from the resin. This cycle can also be split into
three “sub-cycles” which allow for the cost saving feature of brine reclaim.

Slow Rinse
Brine draw is then followed by a raw water slow rinse. This rinse step will slowly remove most of the remaining brine,
exchanged calcium and magnesium ions from the resin. This cycle can also be split into three “sub-titles” which allow for
the cost saving feature of brine reclaim.

Fast Rinse
Slow rinse is followed by a raw water flush, a very rapid down flow of raw water which removes the last traces of brine,
and settles the resin bed.

How Often Must You Regenerate?

Frequency must be determined for each installation based on the amount of water usage, its degree of hardness and
the amount of resin through which it flows. In some cases it is necessary to utilize a resin cleaner when the raw water
contains iron. Contact your local Culligan dealer for more information.

How Do You Control The Regeneration Process?

The regeneration process for your commercial water softener is controlled automatically either on a predetermined time,
volume, or external signal basis through the use of the Culligan Smart Controller with optional flow sensor. See the Installation
chapter for further information. The regeneration process can also be initiated manually by the operator as required.

Culligan® CTM 2.0 Water Softeners 01035702 Basic Principles  91

Appendix  B - Aqua-Sensor Guidelines
Aqua-Sensor Application Guidelines
Table 18. Aqua-Sensor Application Guidelines
Parameter Value
Hardness (gpg as CaCO3) 7 - 99 (See Notes 1 & 2)
Soluble iron (ppm as Fe) < 2 (See Note 3)
Manganese (ppm as Mn) < 0.5 (See Note 4)
Hardness versus Salt Dosage See Table 19 and Note 2
TDS to Hardness Index TDS hardness (as CaCO3) <10 (i.e., hardness must be at least 10% of TDS; see Note 5)
Temperature, °F Any within equipment’s operating range
Alum and phosphate Anecdotal evidence indicates potential foulant; effect has not been confirmed experimentally
Commercial cell: distance between 6 inches (See Note 2)
sensing and reference cell pairs

Hardness vs. Salt Dosage

Table 19. Hardness vs. Salt Dosage
Hardness (gpg as CaCO3) Recommended Salt Dosage (lb/ft³)
7-10 5-6
10-15 6-8
15-25 8-9
25-50 9-11
50-75 11-12
75-99 12-16

Resin Bed Depth and Estimated Capacity per Inch at Various Salt Dosages (Downflow)
Table 20. Resin Bed Depth and Estimated Capacity per Inch at Various Salt Dosages (Downflow)*
Grains Capacity per Grains Capacity per Grains Reserve Grains Reserve
Resin Depth of
Model inch (15 lb/ft³ salt inch (6 lb/ft³ salt Capacity@15 lb/ft³ Capacity@ 6 lb/ft³
Qty Resin (in.)
dosage) dosage) salt dosage salt dosage
60K 2 22.5 2667 1778 16002 10668
90K 3 25.8 3488 2326 20928 13956
120K 4 34.4 3488 2326 20928 13956
150K 5 34.0 4412 2941 26472 17646
210K 7 35.0 6000 4000 36000 24000
* 300K, 450K and 600K models were not designed to be used with an Aqua-Sensor.
NOTE! Although the Aqua-Sensor device has been used successfully on water with hardness as low as 3 gpg,
there is an increased risk of missed signal (no regeneration) when the hardness is less than 6 gpg.
NOTE! For each tank diameter, there is a specific volume of resin in the space between the cell pairs. The
capacity of that resin is influenced by hardness and salt dosage. Any combination of flow rate and
hardness that causes the hardness front to pass through that volume of resin in less than 6 minutes
will result in the sensor failing to detect the need to regenerate. In general, the volume of resin between
the cell pairs on commercial units will permit a proper signal at or below the continuous flow rating
when raw water hardness is less than 50 gpg. At higher hardness levels, it may be necessary to reduce
the flow rate to assure adequate sensor signal duration.
NOTE! If precipitated or bound iron is present it must be removed before the softener.
NOTE! Manganese can deposit on the sensor electrodes, particularly on the upper pair, causing missed
signals (no regeneration). Periodic cleaning may be needed to maintain satisfactory performance.
NOTE! Adequate signal strength has been demonstrated at ratios as high as 14, but signal strength diminishes
with decreasing TDS to hardness index.
NOTE! Amount shown is based on the distance between the referencing cell pairs. Reserve capacity at salt
dosages less than 15 lb per cubic foot are shown for reference purposes only and may not provide
adequate representation of actual capacity per inch of bed depth for operational purposes.

Culligan® CTM 2.0 Water Softeners 01035702 Aqua-Sensor Guidelines  92

Appendix  C - Operation Log
Use the log provided to maintain a record of the system operation.
This can be very helpful in identifying any operation problems or maintenance requirements.
Most of this information can be found by going to Diagnostics > Advanced Stats on the GBE Controller.
Refer to GBE Programming document for programming information.
Date Soft Water Test Unit ID Totalized Current Total Date of Last Regen
Results (If Multiple) Flow Flow rate Regens Regen Trigger

Culligan® CTM 2.0 Water Softeners 01035702 Operation Log  93

Index
A I R

Aqua-Sensor® 70, 89 Installation 8, 33, 45 Recommended Replacement

Introduction 3 Parts 78, 81, 84, 87
B
Refill Minutes 43
J
Backwash 45, 73, 91 Regeneration 91
Battery 28 Jumpers 30 Relay Board 37
Brine 21, 22 Remote 89
K Resin Bed Depth 92
Brine Draw 63, 91
Brinemaker Data 41, 42 Keypad connector 28 S
Brine System 22, 63, 85, 86
Bypass 14, 39 L Safe Practices 4
Leaving the Installation Site 46 Salt Dosage 43
C
Loading Quantities 10 Salt Storage 45
Cable Routing 26 Sample Valve 33
Capacity 43, 92 M Sanitize 46
Care 46 Service 48, 72
Maintenance 47 Sizing Kit 79
Check List 46 Maintenance, Preventive 47
Check the System 48 Slow Rinse 63, 74, 91
Manifold 51, 56 Softening Cartridge 34
Circuit Board, Multiple 31 Media 77
Cleaning 46 Motor 29, 69 T
Controller 24, 84 Mount, Valve Front 24
Controller Features 40 Mount, Wall 24 Tank Adapter 11
Tanks 77
D
O Three-Valve Bypass 14
Depressurizing 48 Transformer 27
OLED Display 28 Troubleshooting 64
Dimensions 7
Distribution System 9 P
V
Drain 9, 69
Dry Storage 45 Parallel 30 Valve 57, 79, 82, 83
Parts List 77
F Pilot Valve 83 W
Piping 14, 15, 22
Fast Rinse 75, 91 Piston 50, 52, 82, 83 Wet Storage 45
Floor Surface 9 Plumbing Adapter 33 Wiring Diagram 63
Flow Diagrams 71 Position Sensor 29
G Power Cord 27
Power Supplies, 24VAC 31
Gauge 33 Preventative Maintenance 47
H Q
Hardness vs. Salt Dosage 92 Quantities, Loading 10

Culligan® CTM 2.0 Water Softeners 01035702 Index  94