1

Frequent Asked Questions(FAQs)

About Reyee

Document Version: 1.0

Date: 2022.01.27

Copyright © 2022 Ruijie Networks

Copyright
Copyright © 2022 Ruijie Networks

All rights are reserved in this document and this statement.

Without the prior written consent of Ruijie Networks, any organization or individual shall not reproduce, extract,
back up, modify, or propagate the content of this document in any manner or in any form, or translate it into
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, , and other Ruijie network logos are

trademarks of Ruijie Networks.

All other trademarks or registered trademarks mentioned in this document are owned by their respective
owners.

Disclaimer
The products, services, or features you purchase are subject to commercial contracts and terms, and some or
all of the products, services, or features described in this document may not be available for you to purchase or
use. Except for the agreement in the contract, Ruijie Networks makes no explicit or implicit statements or
warranties with respect to the content of this document.

The content of this document will be updated from time to time due to product version upgrades or other
reasons, Ruijie Networks reserves the right to modify the content of the document without any notice or prompt.

This manual is designed merely as a user guide. Ruijie Networks has tried its best to ensure the accuracy and
reliability of the content when compiling this manual, but it does not guarantee that the content of the manual is
completely free of errors or omissions, and all the information in this manual does not constitute any explicit or
implicit warranties.
 Preface
Intended Audience
This document is intended for:

 Network engineers
 Technical support and servicing engineers
 Network administrators
Technical Support
 The official website of Ruijie Reyee: https://www.ruijienetworks.com/products/reyee

Revision History

Date Version Change contents Reviser

2022/1/27 V1.0 First Draft GTAC Team

I
 Contents

Preface I

Contents 2

1 Reyee Device Login 10

1.1 What is the default management IP address of the Reyee devices? 10

1.2 How to log in to Reyee EG device? 10

1.3 How to log in to Reyee Switch device? 10

1.4 How to log in to Reyee AP device? 10

1.5 How to log in to Reyee device via Ruije Cloud APP? 11

1.6 How to log in to Reyee EW series devices? 13

1.7 How to log in to Reyee EST series device? 14

1.8 What can I do if I fail to log in to the eWeb management system? 15

2 Password FAQs 16

2.1 What is the default login password of the Reyee device? 16

2.2 How to change the device’s login password? 16

2.3 What can I do if I forget the password? 18

3 PPPoE failures FAQs 19

3.1 What should I do if PPPoE failed? 19

4 DHCP cannot get IP address 21

4.1 What should I do if the device cannot get IP address through DHCP? 21

5 Slow Internet Speed with Reyee Devices 22

5.1 What should I do if my internet speed is slow? 22

6 Cannot access Internet 23

6.1 What should I do if I cannot access the internet? 23

7 Self-Organizing Network（SON) Function 24

7.1 What is the SON? 24

7.2 How many devices can a self-organizing network support? 24

7.3 What is the priority of the Master Election of Self-Organizing Network? 25

7.4 Which devices cannot act as master in the SON? 25

7.5 How to enable the SON function of device? 25

7.6 How does the SON perform device discovery? 26

7.7 Will the configuration of SON change if the master is disconnected? 26

7.8 How to disable the SON function of device? 26

7.9 Does the self-organizing network support the preemption mode? 27

7.10 What is the IP address of the master device on the self-organizing network? 28

7.11 What is the difference between the default SSID @Ruijie-s and @Ruijie-m? 28

7.12 How to specify a device as Master? 28

7.13 How master add a new device to its network? 29

7.14 Why the Network Self-Organization has been configured successfully, but devices still cannot

be online on Ruijie Cloud? 31

8 Wireless Configuration 32

8.1 What’s the default WiFi name of Reyee AP/EST/EW? 32

8.2 What can I do if SSID configuration on Ruijie Cloud fails to synchronize to Reyee device? 32

8.3 How to Block a Wireless Client on Reyee AP? 34

8.4 How to isolate users on the same WiFi network with the same AP? 35

8.5 Why the users still can communicate with each other when I have enabled the AP Isolation? 35

8.6 How to adjust radio setting when the wireless network is bad? 36

8.7 Whether Reyee EG can support WiFi Protocol? 36

 8.8 Whether Reyee AP can support isolate users that connect to the same SSID with different

APs? 36

9 Guest WiFi 37

9.1 What is Guest Wi-Fi? 37

9.2 How to configure Guest Wi-Fi on Ruijie Cloud APP? 37

9.3 What can I do if it promotes that “The configuration is only supported on the project with

gateway”? 39

10 AP Group Configuration 40

10.1 How to configure different SSIDs for different APs in the same network? 40

11 Flow Control 41

11.1 What is Flow Control? 41

11.2 How to configure Flow Control? 41

11.3 How to set Flow Control for specific users on Reyee EG? 42

11.4 What can I do if custom policy of Flow Control do not take effect? 44

12 VPN 45

12.1 How to configure IPsec VPN on Reyee EG? 45

12.2 Can I use Reyee EG to establish an IPSec VPN with other brands devices or Ruijie EG? 49

12.3 Can Reyee EG support IKEv2? 50

12.4 What can I do if Reyee EG failed to connect the IPsec VPN? 50

12.5 How to configure PPTP VPN on Reyee EG? 51

12.5.1 Clients to Site Scenario Configuration 52

12.5.2 Site to Site Scenario Configuration 60

12.6 Can I use Reyee EG to establish a PPTP VPN with other brands devices or Ruijie EG? 64

12.7 Can connect PPTP VPN on IPhone or MAC? 64

12.8 What can I do if Reyee EG failed to connect the PPTP VPN? 64

 12.9 What can I do if I fail to connect PPTP VPN on PC or IPhone? 65

12.10 What can I do if I have connected VPN, but still can’t reach the HQ internal devices? 65

12.11 Why I can’t access internet after connecting VPN? 66

12.12 Can Reyee EG enable PPTP and IPsec at the same time? 67

12.13 Can Reyee EG enable PPTP and L2TP at the same time? 67

12.14 How to configure L2TP VPN on Reyee EG? 68

12.14.1 Clients to Site Scenario Configuration 68

12.14.2 Site to Site Scenario Configuration 78

12.15 Can I use Reyee EG to establish an L2TP VPN with other brands devices or Ruijie EG? 82

12.16 What can I do if Reyee EG failed to connect the L2TP VPN? 82

12.17 What can I do if I fail to connect L2TP VPN on PC? 82

12.18 Can Reyee EG enable L2TP and IPsec at the same time? 83

12.19 How to configure L2TP over IPsec VPN on Reyee EG? 83

12.19.1 Clients side Configuration 87

12.19.2 Branch side Configuration 94

12.20 Can I use Reyee EG to establish an L2TP over IPsec VPN with other brands devices or

Ruijie EG? 96

12.21 Can Branch connect with each other? 96

12.22 What can I do if I fail to connect L2TP over IPsec VPN on Reyee EG? 96

13 DDNS FAQs 99

13.1 What is Dynamic DNS (DDNS)? 99

13.2 Which DDNS service providers are available for Reyee device? 99

13.3 What scenarios DDNS are used in? 99

14 Behavior Strategy 102

14.1 What should l do if the behavior strategy didn't take effect? 102
 14.2 How to set users can only access certain websites/APPs? 102

14.3 How to set different users to access different websites/APPs? 102

14.4 How to customize the access/block time for websites/APPs? 102

14.5 How many behavior strategy can be created in total? 104

15 Authentication 105

15.1 What should l do if the local account authentication didn't take effect? 105

15.2 How to configure the local account authentication on Reyee router? 105

15.3 How many users can be supported for one account? 107

15.4 How to configure the authorized authentication on Reyee router? 107

15.5 Why I have added the authorized authentication but it didn't take effect? 110

15.6 How to configure the QR code authentication on Reyee router? 110

15.7 What should l do if he QR code authentication didn't take effect? 112

16 IPTV FAQs 113

16.1 How can configure IPTV on Reyee EG? 113

16.2 What can I do if the IPTV can’t work after connecting under Reyee EG? 116

16.3 What can I do if the IPTV is freeze frequently after connecting under Reyee EG? 116

17 Mesh Function 117

17.1 Do different models of EW devices can mesh with each other? 117

17.2 Can wired mesh switch to wireless mesh? 117

17.3 The master device has been powered off, will the salve device automatically connect to

master when it is powered on again? 117

17.4 What should I do if it takes a long time for the salve to reconnect to the master after the master

has restarted? 117

17.5 If the EW router works in repeater mode, can it still support the Mesh function? 117
 17.6 Why the SSID and channel cannot be changed on the slave device after meshing

successfully? 117

17.7 What should I do if I fail to mesh? 118

18 Wireless Repeater 119

18.1 What is Wireless Repeater Mode on Reyee EW series devices? 119

18.2 Whether EW series routers can support wireless repeater with other manufacturers'

equipment? 119

18.3 How far can the distance between the primary router and the secondary router be? 119

18.4 How to configure Wireless Repeater on Reyee EW series Home Routers? 119

18.5 What can I do if it prompts to unplug the cable to avoid loops when I select EW to wireless

repeater mode? 122

18.6 What can I do if I fail to configure Wireless Repeater? 122

18.7 Why I fail to configure DHCP on EW router when it is in Wireless Repeater Mode? 122

19 Parental Control 123

19.1 What is Parental Control? 123

19.2 How to configure parental control on EW series Home Router? 123

19.3 What can I do if I fail to configure parental control? 124

20 EST Bridge 126

20.1 How to configure PTMP on EST series device? 126

20.2 What can I do if I fail to configure EST Bridge? 126

20.3 What can I do if it the wireless signal is poor after I have configured EST Bridge? 126

21 Reyee Parameter Consultation 128

21.1 Where can I find all parameters of Reyee APs? 128

21.2 Where can I find all parameters of Reyee ESTs? 128

21.3 What’s the coverage of Reyee APs? 128

21.4 Whether Reyee APs support the captive portal on Cloud? 128

21.5 What’s the recommended users of Reyee APs? 129

21.6 How many SSIDs/WLANs can be created on Reyee APs? 129

21.7 Whether Reyee APs support VLAN feature? 129

21.8 What’s the maximum rate of 2.4G and 5G for Reyee APs? 130

21.9 What’s the antenna type of Reyee APs? 130

21.10 Where can I find all parameters of NBS series switches? 130

21.11 Where can I find all parameters of ES series switches? 130

21.12 Whether Reyee APs support LACP feature? 131

21.13 Whether Reyee switches support route feature? 131

21.14 Whether Reyee switches support DHCP server? 132

21.15 How many aggregated ports can be created on Reyee switch? 132

21.16 Which Reyee switch supports long distance transmission? 132

21.17 Whether Reyee switches support LACP /LAG feature? 133

21.18 Where can I find all parameters of Reyee Routers? 133

21.19 What’s the maximum number of concurrent clients for Reyee router? 133

21.20 How many devices can a router manage in AC mode or gateway mode respectively? 133

21.21 What’s the difference between the AC mode and router mode for Reyee EG? 134

21.22 What’s the maximum number of VPN branches can be created on Reyee router? 134

21.23 Where can I find all parameters of mesh Routers? 135

21.24 What’s the coverage of EW series products? 135

21.25 What’s the maximum number of recommended users of EW series products? 135

21.26 How many SSIDs can be created on EW series products? 135

21.27 How many EW series products can be meshed? 136

21.28 Whether different EW series products can be meshed with each other? 136
 Reyee FAQs

1 Reyee Device Login

1.1 What is the default management IP address of the Reyee devices?

(1) For the Reyee EG device, the default manegement IP address is 192.168.110.1.

(2) For the Reyee Switch device, the default management IP address is 10.44.77.200.

(3) For the Reyee AP device, the default management IP address is 10.44.77.254.

(4) For Reyee EW series devices, the default management IP address is 192.168.110.1.

(5) For Reyee EST series devices, the default management IP address is 10.44.77.254.

1.2 How to log in to Reyee EG device?

 Log in to the device in a wired way:

Connect PC to the LAN port of EG, then log in to EG device via IP address 192.168.110.1 in DHCP mode
or 10.44.77.254 in static mode.

 Log in to the device in a wireless way:

If you have a Reyee AP in your network, you can connect the default SSID “@Ruijie-mXXXX” of Reyee AP,
and log in to EG device via IP address 10.44.77.253.

1.3 How to log in to Reyee Switch device?

(1) Connect PC to the LAN port of switch.

(2) Set the IP addresses of PC and management interface are within the same network segment.

(3) Visit http://10.44.77.200 by browser.

(4) Enter the default password “admin”on the login page and click “Login”.

1.4 How to log in to Reyee AP device?

 Log in to the device in a wired way:

(1) Connect PC to the AP LAN port.

(2) Set the IP addresses of PC and management interface are within the same network segment.

(3) Visit http://10.44.77.254 by browser.

(4) Enter the default password “admin” on the login page and click “Login”.

 Log in to the device in a wireless way:

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 Reyee FAQs

Connect to the default SSID “@Ruijie-sxxxx” of Reyee AP, then log in to the AP device via IP address
192.168.120.1/10.44.77.254.

1.5 How to log in to Reyee device via Ruije Cloud APP?

 Ruijie Cloud App provides a quick start to create the Network and add Devices.

Perform the following steps:

(1) Connect EG WAN port to the Internet and connect other Reyee devices in the same network.

(2) Create a new project.

(3) Connect to the default SSID“@Ruijie-mXXXX”of Reyee AP by your phone.

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 Reyee FAQs

(4) Check whether the devices are detected.

(5) Name the project and enter your password.

(6) Finish the WAN configuration and the wireless configuration.

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 Reyee FAQs

After configuration, you can see devices are all online and then you can log in to the device via Ruijie
Cloud.

1.6 How to log in to Reyee EW series devices?

You can log in to the device in a wired or wireless way:

 Log in to the device in a wired way:

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 Reyee FAQs

(1) Connect PC to the LAN port of the device.

(2) Set the IP addresses of PC and management interface are within the same network segment.

(3) Log in to the device by using the default management address 192.168.110.1.

 Log in to the device in a wireless way:

(1) Connect to the default wireless SSID “@Ruijie-sXXXX”.

(2) Log in to the device by using the default management address 192.168.110.1.

1.7 How to log in to Reyee EST series device?

There are three ways to log in to the device:

 Log in to the device in a wired way:

(1) Connect PC to the LAN port of the device.

(2) Set the IP addresses of PC and management interface are within the same network segment.

(3) Log in to the device by using the default management address 10.44.77.254.

 Log in to the device in a wireless way:

(1) Connect to the default wireless SSID “@Ruijie-bXXXX”.

(2) Log in to the device by using the default management IP address 10.44.77.254.

 Log in to the device via Ruijie Cloud APP:

(1) Connect to the default SSID “@Ruijie-bXXXX”.

(2) Check whether the devices are detected.

(3) Name the project and enter your password.

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 Reyee FAQs

(4) Finish.

1.8 What can I do if I fail to log in to the eWeb management system?

(1) Check that the network cable is properly connected to the LAN port of the device and the corresponding
LED indicator blinks or is steady on.

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 Reyee FAQs

(2) Before accessing the configuration GUI, set the IP assignment mode to obtain an IP address automatically
(recommended), so that the server with DHCP enabled can automatically assign an IP address to the PC.
To designate a static IP address to the PC, set the IP address of the PC in the same network segment as
the IP address of the management interface.

(3) Run the ping command to test the connectivity between the PC and the device.

(4) If the login failure persists, restore the device to factory settings.

2 Password FAQs

2.1 What is the default login password of the Reyee device?

 The default login password for all Reyee devices is “admin”.

2.2 How to change the device’s login password?

 There are three ways to change the device’s login password:

(1) Log in to the device eWeb and choose Network > Password to change the device password.

(2) If the device are online on Ruijie Cloud, you can modify the management password on the Cloud eWeb.

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 Reyee FAQs

(3) You can also modify the password through Ruijie Cloud APP.

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 Reyee FAQs

Note

● In the same network, Reyee devices are using the same login password.

2.3 What can I do if I forget the password?

(1) If you manage your Reyee device on Ruijie Cloud, you can modify the password through Ruijie Cloud.

(2) If the Reyee device is not on Ruijie Cloud, you can press the reset button on the device for more than 5s to
restore the factory settings.

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 Reyee FAQs

3 PPPoE failures FAQs

3.1 What should I do if PPPoE failed?

(1) Check the PPPoE records to get connection logs.

(2) Check whether the PPPoE account and password are correct.

(3) Check whether the IP address assigned by the ISP will conflict with the IP address existing on the router.

(4) Check whether the MTU setting of the device meets the requirements of the ISP.

Default MTU is 1480, if it doesn't match, you can perform the following steps to change it:

Router > Basic > WAN > Advanced Setting > MTU

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(5) Check whether it is needed to config Vlan tag for PPPoE.

There is no Vlan tag for PPPoE by default, you can perform the following steps to config it:

Router > Basic > WAN > Advanced Setting > 802.1Q Tag

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 Reyee FAQs

4 DHCP cannot get IP address

4.1 What should I do if the device cannot get IP address through

DHCP?
(1) Check the DHCP Server configuration.

a Whether the DHCP service is enabled.

b Whether the corresponding DHCP address pool is configured.

c Whether the number of IP addresses in the DHCP address pool is sufficient.

(2) If there are switches, check whether the Vlan, access port and trunk port are configured correctly.

(3) If DHCP snooping is configured, check whether the port where the DHCP server is located is configured as
a Trust port.

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 Reyee FAQs

5 Slow Internet Speed with Reyee Devices

5.1 What should I do if my internet speed is slow?

Compare the test speed results of a PC connected directly to the ISP router/modem and the PC connected to
the Reyee device, if the results are the same, the problem is the ISP router/modem. If the results are different,
please try the following steps:

(1) Check whether Smart Flow Control is enabled.

Router > Advanced > Flow Control

(2) Check whether “Custom Policy” is configured.

(3) Replace the network cable for testing.

If the wireless speed is still slow, please continue with the following steps to change Wireless Channel, Transmit
Power and Channel width for Reyee AP. (You may change the 2.4G channel width to 40MHz and 5G channel
width to 80MHZ).

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6 Cannot access Internet

6.1 What should I do if I cannot access the internet?

(1) Check whether the device (PC/phone) gets the correct IP address.

If the device’s IP address is 169.254.x.x or 0.0.0.0, it means that the device doesn’t get correct IP address.

a Try disconnect the wired or wireless connection and then reconnect it.

b Try reboot the device.

(2) If the device gets the correct IP address, please try change DNS server to 8.8.8.8 or 8.8.4.4.

(3) Try unplug and replug the network cable between gateway/router and ISP.

If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie
Support.

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 Reyee FAQs

7 Self-Organizing Network（SON) Function

7.1 What is the SON?

 Self-Organizing Networking (SON) is a feature that breaks through the product limitations and realizes
auto-discovery, auto-networking and auto-configuration between routers, switches, and wireless APs without
the need for controllers or Internet access. Users can quickly complete the device deployment and
configuration, remote management, operation and maintenance of the entire network with Ruijie Cloud App,
which greatly reduces the investment of equipment cost, labor cost and time cost in the process of wireless
network construction.

7.2 How many devices can a self-organizing network support?

The number of devices that can be managed in the SON depends on the maximum number of devices that the
master device supports to manage.

(1) When EG acts as the Master:

Management capacity
Model
AC Mode Gateway mode

RG-EG105G 300 32

RG-EG105G-P 300 32

EG105G-V2 300 32

EG105G-P-V2 300 32

RG-EG105GW NA 32

RG-EG210G-P 500 150

EG210G-E 500 150

(2) When NBS switch acts as the Master: the maximum management capacity is 150.

(3) When Reyee AP acts as the Master:

Model Management capacity

RAP1200(F)&RAP2200(F) 150

RAP1200(E)&RAP2200(E)&RAP2260(G)
300
&RAP2260(E)&RAP6260(G)

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 Reyee FAQs

Note

● ES switches cannot act as Masters, up to 128 manageable ES switches can be added in a SON.

7.3 What is the priority of the Master Election of Self-Organizing

Network?

(1) EG（AC mode）＞EG（router mode）＞AP（router mode）＞AP（AP mode）＞SW.

(2) Device CPU/Memory/others (AP radio number). Priority: The larger the parameter, the higher the priority.

(3) Same model. Priority: The larger the parameter of MAC address, the higher the priority.

Note

● Ruijie EG3230/3250 and Reyee ES switches cannot act as Masters.

7.4 Which devices cannot act as master in the SON?

 Ruijie EG3230/3250.

 Reyee ES switches.

7.5 How to enable the SON function of device?

(1) Router > Overview > Work mode, click on the "Work Mode" setting button.

(2) Enable the "Self-Organizing Network" and click “Save”.

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 Reyee FAQs

7.6 How does the SON perform device discovery?

 The device discovery is based on layer 2 broadcast, so all devices should be on the same layer without
VLAN or port isolation.

Note

● The establishment of a SON does not require the device to access to the Internet.

7.7 Will the configuration of SON change if the master is

disconnected?
 Master device will be re-elected after the old Master is disconnected. The configuration does not change
when re-selecting the master.

7.8 How to disable the SON function of device?

(1) Router > Overview > Work mode, click on the "Work Mode" setting button.

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 Reyee FAQs

(2) Disable the "Self-Organizing Network" and click “Save”.

7.9 Does the self-organizing network support the preemption mode?

Preemption means that a new higher priority device is added to a stable network, and the Master will change
accordingly. Typical preemption scenarios:

(1) EG device is added to the RAP networking:

a After the Master is successfully elected, a new EG is added and will become the new Master.

b Preemption time: 7-8s.

(2) RAP device is added to the RAP networking:

a After the Master is successfully elected, the preemption will be delayed if a new RAP with higher
priority is added.

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 Reyee FAQs

b Preemption time: If the boot time of the Master is less than 36 hours and the boot time of the new
device is longer than 5 minutes, preemption will start. Otherwise, preemption will start when the new
device boot time is longer than 30 minutes.

Note

● EG device can only act as the master and cannot be preempted. EG cannot be changed as a slave
device.

7.10 What is the IP address of the master device on the self-organizing

network?
 The IP address of the master device is 10.44.77.253.

7.11 What is the difference between the default SSID @Ruijie-s and
@Ruijie-m?
 @Ruijie-m is generated after network self-organization established successfully, while @Ruijie-s is
generated on a standalone device.

7.12 How to specify a device as Master?

A Reyee EG or Reyee AP (working as the router mode) is required to act as a DHCP server, and turn off their
own SON functions.

(1) Disable SON function of DHCP server device，and the DHCP server will work in standalone mode.

(2) Configure DHCP option 43 in DHCP server: Option 43: #RJ#Master IP.

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 Reyee FAQs

Example: Master IP is 192.168.100.1, Option 43: #RJ#192.168.100.1.

Note

● Option 43: When #RJ#Master IP is configured on the device, SON function cannot be enabled. If you want
to enable it, you need to delete “Option 43” configuration.

7.13 How master add a new device to its network?

(1) If the configuration of the new device remains as default, the master will add it to its own network
automatically.

(2) If the configuration of the new device has been changed, you need to add it to SON manually in the Web
Page of the Master:

a Click “Manage” of the “Tip” in the top right corner.

b Select the device you want to add and click "Add to My Network".

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 Reyee FAQs

c Fill in the password of the device and click “Add”.

d Added successfully.

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 Reyee FAQs

7.14 Why the Network Self-Organization has been configured

successfully, but devices still cannot be online on Ruijie Cloud?

（1） Check whether the firmware is the latest, if not, upgrade the firmware.

（2） Ping the cloud's default URL (devicereg.ruijienetworks.com) on the device, if failed, check the device’s

DNS configuration and network connectivity.

（3） Reset the device.

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 Reyee FAQs

8 Wireless Configuration

8.1 What’s the default WiFi name of Reyee AP/EST/EW?

(1) For Reyee EST series devices, the default WiFi name is “@Ruijie-bxxxx”.

(2) For Reyee EW series routers and Reyee AP device, the default WiFi name is “@Ruijie-sxxxx”(xxxx is the
last four digits of the device MAC address).

8.2 What can I do if SSID configuration on Ruijie Cloud fails to

synchronize to Reyee device?
(1) Check the Status and Config Status of the AP. If the AP Status is offline, the cloud will not deliver
configurations to the device. If the AP is online and the Config Status is in synchronizing status, you can
trigger the configuration synchronization manually.

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 Reyee FAQs

(2) Check whether the SSID configuration is saved successfully. Click Save, then check the device
configuration again.

(3) Check whether the AP version is the latest one. If not, upgrade it.

(4) If the features you configured are not supported by Reyee device, the related configurations will not be
synchronized to Reyee device.

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 Reyee FAQs

8.3 How to Block a Wireless Client on Reyee AP?

(1) Choose Wireless > Clients and click Add to Blacklist.

(2) You will see the blocked clients on the blacklist.

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 Reyee FAQs

8.4 How to isolate users on the same WiFi network with the same AP?
Click Wireless > Wi-Fi, enable the AP Isolation, then the client who has joined this Wi-Fi network will be
isolated.

8.5 Why the users still can communicate with each other when I have
enabled the AP Isolation?
(1) Ensure that the function is configured on Reyee device eWeb. It will not take effect when you configure this
function on Cloud.

(2) Ensure that the users are connecting to the same SSID with the same AP, otherwise they can not be
isolated.

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8.6 How to adjust radio setting when the wireless network is bad?
Choose Wireless > AP List > Manage Setting > Wireless > Radio Frequency

Note

● The channel and transmit power of each AP must be modified on the AP.
● The channel is Auto by default.
● The transmit power is High by default.
● Roaming Sensitivity: When improve roaming sensitivity, the coverage parameter is adjusted.

8.7 Whether Reyee EG can support WiFi Protocol?

 No, other Reyee EGs support WiFi Protocol except EG105GW.

8.8 Whether Reyee AP can support isolate users that connect to the
same SSID with different APs?

 Sorry, Reyee AP can’t support this function. It can only support to isolate users on the same AP or the

same SSID with the same AP.

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9 Guest WiFi

9.1 What is Guest Wi-Fi?

A guest WiFi network provides an access point to the internet separate from the one your primary devices
connect to. WiFi works by connecting devices to a single router that grants internet access. By creating a
separate entry to the internet with guest WiFi, you’re allowing internet access for devices that may be more
susceptible to viruses without allowing them to connect to your home network.

9.2 How to configure Guest Wi-Fi on Ruijie Cloud APP?

(1) Click the project you want to set your Guest Wi-Fi.

(2) Find out “Guest WiFi” in the basic scenario feature list, and click the “Enable” button.

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(3) In the Guest-WiFi page, you can set SSID, Password, and also rate limitation for the Guest WiFi, VLAN and
IP pool.

Note

● All these configurations have their default settings but you also can customize them by yourself.
● Configuring Guest Wi-Fi on eWeb is useless.
● Guest Wi-Fi needs Reyee EG to do ACL configuration.

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9.3 What can I do if it promotes that “The configuration is only

supported on the project with gateway”?
 Guest WiFi needs to have an EG, because it needs EG to do ACL configuration for implementation.

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10 AP Group Configuration

10.1 How to configure different SSIDs for different APs in the same
network?
Refer to this link:

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1877&highlight=different

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11 Flow Control

11.1 What is Flow Control?

Reyee Smart Flow Control is a feature used to avoid congestion by optimizing user’s traffic.The working
principle is shown as below: when the total user traffic is lower than the maximum WAN bandwidth, the rate limit
policy will not be applied, every user will get the required bandwidth. However, when the total user traffic
exceeds the maximum WAN bandwidth, the user-based rate limit will take effect. The total WAN bandwidth will
be equally allocated to every user.

11.2 How to configure Flow Control?

(1) Click Gateway > Advanced, and then enable Flow Control.

(2) Fill in the WAN bandwidth and save the configuration.

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11.3 How to set Flow Control for specific users on Reyee EG?
Perform the following steps:

(1) Open the flow control page, enable "Smart flow control"，set "WAN Bandwidth"，and then click Save.

(2) After step1 is finished, Custom Policy will be displayed. Click Add to add policy.

(3) Fill in the Policy Name, IP range, Bandwidth Type, Rate, etc.

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Note

● Bandwidth Type：Shared bandwidth means that all IP addresses share the total bandwidth. Independent
bandwidth means that the rate limit is set for per IP address.
● CIR: CIR means committed information rate.
● PIR: PIR means peak information rate.

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11.4 What can I do if custom policy of Flow Control do not take effect?
(1) Check the status of the policy.

(2) Check whether the user is in the IP/IP Range of the policy.

(3) Check the configuration. If you select Shared Bandwidth Type, it indicates that all IP addresses share the
total bandwidth; if you select Independent Bandwidth Type, it indicates that the rate limit is set for per IP
address.

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12 VPN

12.1 How to configure IPsec VPN on Reyee EG?

Introduction of IPsec VPN

 IPsec VPN is used for Site to Site scenario. For example, three branches of a company are distributed in
three different places of the internet. And every branch uses a gateway to establish tunnels with everyone,
and the data between the corporate intranets (several PCs) is securely interconnected through the IPSec
VPN tunnel established by these gateways.

Application Scenario

Solution

(1) on the HQ side:

a Log in to Reyee EG by the default IP 192.168.110.1.

b Click Setup > VPN > IPSec > Add the policy.

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c Configure the IPsec VPN Security Policy.

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(2) on the Branch side:

a Log in to the Reyee EG by the default IP 192.168.110.1.

b Click Setup > VPN > IPSec and then Add the policy.

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c Configure the IPSec Security Policy, make sure the IKE Policy and Connection Policy are same on both
side.

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d Check IPSec Connection Status.

Note

● If you HQ EG has no public IP configured under other external devices, you need to configure port
mapping on external devices and configure Local ID Type as NAME on HQ and Branches.

12.2 Can I use Reyee EG to establish an IPSec VPN with other brands
devices or Ruijie EG?
 Reyee EG supports establishing an IPSec VPN with Ruijie EG.

 For other brand devices, it is also available as long as they support the standard IPsec protocol.

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12.3 Can Reyee EG support IKEv2?

 Reyee EG only supports IKEv1 but can’t support IKEv2.

12.4 What can I do if Reyee EG failed to connect the IPsec VPN?

(1) Check whether the branches’ EG can ping to HQ EG. If it can’t, please check the network connection
between two EGs.

Click Diagnostics->Network Tools, then you can start the ping operation.

(2) Please refer to this guide “12.1 How to configure IPsec VPN on Reyee EG?” to check whether your
setting is right.

(3) Check whether the WAN IP of your HQ EG is public IP. If it isn’t, you need to configure DMZ or port
mapping (IPsec VPN port are UDP 500 and 4500) on your external device and configure Local ID Type as
NAME on HQ and Branches.

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If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance:
Ruijie Support.

12.5 How to configure PPTP VPN on Reyee EG?

Introduction of PPTP VPN

 PPTP VPN usually is used for the clients to site scenario and site to site scenario. For example, clients
work from home, but he need to access company server through PPTP VPN tunnel. Another example is
that a company has three branches which are distributed in three different places of the Internet, and
every place need to establish a tunnel with each other by a gateway.

Application Scenario

 Clients to Site Scenario

 Site to Site Scenario

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12.5.1 Clients to Site Scenario Configuration

(1) On the HQ side:

a Log in to Reyee EG by the default IP 192.168.110.1.

b Click Setup->VPN->PPTP and enable PPTP.

c Configure the PPTP setting and click Save.

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a Configure VPN clients

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Note

● Service type: select PPTP.

● Network mode: select router to router.
● Peer Subnet: fill in the internal network segment of the branch. Please do(not to overlap with the internal
network segment of the headquarters).

(2) On the Clients side(take Windows 10 as example):

a Enter Control Panel→Network and Internet→Network and Sharing Center

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b Configure VPN connection

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c Change adapter’s setting.

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d Check the Status of Connect VPN Connection Status.

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12.5.2 Site to Site Scenario Configuration

Application Scenario

Solution

(1) On the HQ side:

a Log in to Reyee EG by the default IP 192.168.110.1.

b Click Setup->VPN->PPTP and then enable PPTP, choose PPTP type as Server.

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c Configure the PPTP settings and click Save.

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d Configure VPN client.

Note

● The Peer Subnet is the local IP range of its branch.

(2) On the Branch side:

a Log in to the Reyee EG by the default IP 192.168.110.1.

b Click Setup->VPN->PPTP and then enable PPTP, choose PPTP type as Client.

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Note

● PPTP type: select PPTP Client

● Username and password: Fill in the username and password Which have been added in the headquarters
● Tunnel IP: Tunnel IP address is the address in the IP range of the address pool filled in by the
headquarters. Selecting dynamic means assigning the IP address of the address pool randomly. Selecting
static means that, any addresses in the address pool can be entered by yourself without conflict.
● Server address: Fill in the WAN port address of the headquarters (public network IP is required. This is a
test, so it is a private network address).
● Peer Subnet: the internal network segment of the headquarters (do not overlap with the internal network
segment of the branch).
● Work mode: The work mode here refers to whether the headquarters is allowed to access the branch
intranet, if it is allowed, select [Router], if not, select [NAT].

c Check the VPN connection status.

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12.6 Can I use Reyee EG to establish a PPTP VPN with other brands
devices or Ruijie EG?
 Reyee EG supports to connect PPTP VPN with other brand devices which support the standard PPTP
protocol, but Ruijie EG can’t be PPTP client.

12.7 Can connect PPTP VPN on IPhone or MAC?

 Sorry, you can’t connect PPTP VPN on IPhone, MAC and Ipad.

12.8 What can I do if Reyee EG failed to connect the PPTP VPN?

(1) Check whether the branch EG can ping to HQ EG. If can’t ping, please check the network connection
between two EGs.

Click Diagnostics->Network Tools, then you can start the ping operation.

(2) Check whether the username and password on HQ VPN client settings are right or not.

(3) Please refer to this guide ‘12.1 How to configure PPTP VPN on Reyee EG?’ to check whether the setting
is right.

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(4) Check whether the WAN IP of your HQ EG is the public IP. If it isn’t, you need to configure DMZ on your
external device.

(5) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie
Support

12.9 What can I do if I fail to connect PPTP VPN on PC or IPhone?

(1) IPhone and other IOS devices don’t support PPTP. Please change to use L2TP instead.

(2) Please refer to this setting ‘12.1.1 Clients to Site Scenario Configuration’ to check whether your PC setting is
right.

(3) Check whether the PC can ping to HQ EG. If can’t ping, please check the network connection on your PC.

(4) Check whether the WAN IP of your HQ EG is the public IP. If it isn’t, you need to configure DMZ on your
external device.

(5) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie
Support

12.10 What can I do if I have connected VPN, but still can’t reach the
HQ internal devices?
Perform the following steps:

(1) Try to tracert HQ internal device’s IP on your PC to check which hop the packet lost in.

(2) If you can reach the local IP setting on EG, but can’t reach internal devices IP, try to ping HQ internal devices
IP on EG.

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(3) If you can’t reach on EG either, check whether firewall on that server is enable.

(4) If you have disable the firewall on your server but still can’t reach, please check the internal network settings
on HQ, such as VLAN and Route setting.

(5) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie
Support

12.11 Why I can’t access internet after connecting VPN?

 Deselect ‘use default gateway on remote network’ on PC. Double click the VPN adapter to enter its
Properties.

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Click "OK" three times in sequence to save the configuration.

After deselect it, please try disconnect VPN and reconnect it once again.

12.12 Can Reyee EG enable PPTP and IPsec at the same time?
 Reyee EG can‘t enable them at the same time.

12.13 Can Reyee EG enable PPTP and L2TP at the same time?
 Reyee EG can‘t enable them at the same time on Branch site but can enable at the same time on HQ site.

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12.14 How to configure L2TP VPN on Reyee EG?

Introduction of L2TP VPN

 L2TP VPN usually is used for the clients to site scenario and site to site scenario. For example, clients
work from home but he need to access company server through L2TP VPN tunnel. Another example is
that a company has three branches which are distributed in three different places of the Internet, and
everyone need to establish a tunnel with each other by a gateway.

Application Scenario

Clients to Site Scenario

Site to Site Scenario

12.14.1 Clients to Site Scenario Configuration

(1) On the HQ side:

a Log in to Reyee EG by the default IP 192.168.110.1.

b Click Setup->VPN->L2TP and enable L2TP.

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c Configure the L2TP setting and click Save.

d Configure VPN clients.

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Note

● The local address and the IP range of the address pool cannot conflict with the internal network address of
the device.
● Local address: The local virtual IP of the VPN tunnel, the PC can access the server through this address
after dialing in.
● Address pool IP range: T the IP address pool assigned by the L2TP server to the clients.
● The PPP link maintenance interval is the default, which refers to the interval at which PPP link
maintenance detection messages are sent after PPTP is connected.

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(2) On the Clients side(take Windows 10 as example):

a Enter Control Panel→Network and Internet→Network and Sharing Center

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b Configure VPN connection

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c Change adapter’s setting.

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d Check the Status of Connect VPN Connection Status.

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12.14.2 Site to Site Scenario Configuration

Application Scenario

(1) On the HQ side:

a Log in to Reyee EG by the default IP 192.168.110.1

b Click Setup->VPN->L2TP and then enable L2TP, choose L2TP type as Server.

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c Configure the L2TP settings and click Save.

d Configure VPN client.

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Note

● The Peer Subnet is the local IP range of its branch.

(2) On the Branch side:

a Log in to the Reyee EG by the default IP 192.168.110.1

b Click Setup->VPN->L2TP and then enable L2TP, choose L2TP type as Client.

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Note

● Work Mode description：

● NAT: NAT the incoming L2TP packets (Replace the source IP address with the local virtual IP address).
● Router: Only route the incoming L2TP packets.

c Check the VPN connection status.

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12.15 Can I use Reyee EG to establish an L2TP VPN with other brands
devices or Ruijie EG?
 Reyee EG supports to connect L2TP VPN with other brand devices which support the standard L2TP
protocol.

12.16 What can I do if Reyee EG failed to connect the L2TP VPN?

(1) Check whether the branch EG can ping to HQ EG. If can’t ping, please check the network connection
between two EGs.

Click Diagnostics->Network Tools, then you can start the ping operation.

(2) Check whether the username and password on HQ VPN client settings are right or not.

(3) Please refer to this guide “12.5 How to configure L2TP VPN on Reyee EG?” to check whether the setting
is right.

(4) Check whether the WAN IP of your HQ EG is the public IP. If it isn’t, you need to configure DMZ on your
external device.

If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie
Support.

12.17 What can I do if I fail to connect L2TP VPN on PC?

(1) Please refer to this setting ‘12.14.1 Clients to Site Scenario Configuration’ to check whether your PC setting
is right.

(2) Check whether the PC can ping to HQ EG. If can’t ping, please check the network connection on your PC.

(3) Check whether the WAN IP of your HQ EG is the public IP. If it isn’t, you need to configure DMZ on your
external device.

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If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie
Support.

12.18 Can Reyee EG enable L2TP and IPsec at the same time?
 Reyee EG can enable them at the same time, but it will be L2TP over IPsec, so you can’t use them
separately.

12.19 How to configure L2TP over IPsec VPN on Reyee EG?

Introduction of L2TP over IPsec VPN

 L2TP over IPsec VPN usually is used for the Site to Site scenario and Client to Site scenario. For example,
three branches of a company are distributed in three different places of the Internet, and everyone uses a
gateway to establish tunnels with each other, and the data between the corporate intranets (several PCs)
is securely interconnected through the L2TP over IPSec VPN tunnel established by these gateways, the
staff who work at home can access company data through L2TP over IPSec VPN tunnel too.

Application Scenario

Clients to Site Scenario & Site to Site Scenario

(1) On the HQ side:

a Log in to Reyee EG by the default IP 192.168.110.1.

b Click Setup->VPN->L2TP and choose IPsec Security.

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Note

● PPP Hello Interval：The interval between hello messages on PPP over IPsec connection
● IPsec Auth: Whether to encrypt the tunnel or not.
● Pre-shared Key：A pre-shared key is required for IPsec encryption.
● Local ID Type：When your HQ WAN port set with public IP, you can choose IP, when your HQ WAN port set
with private IP, you need to choose name and set DMZ on external device.

c Configure VPN clients and set clients, one is for branch EG, another is for PC.

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Note

● PC-to-Router: PC-to-router connection is established between a PC and an terminal

● Router-to-Router: Router-to-router VPN typically creates a direct, unshared and secure connection
between two terminals.

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12.19.1 Clients side Configuration

(1) On the Clients side (take Windows 10 as example):

a Enter Control Panel→Network and Internet→Network and Sharing Center

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b Configure VPN connection

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c Change adapter’s setting.

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d Click Advanced Settings to configure the pre-shared password.

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e Using the account of PC-to-Router to connect VPN.

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12.19.2 Branch side Configuration

(1) On the Branch side:

a Log in to the Reyee EG by the default IP 192.168.110.1.

b Click Setup->VPN->L2TP and then enable IPsec Auth.

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c Configure the IPsec Security, make sure the pre-share password, IKE Policy and Transform Set is
the same on both side.

d Check the status of L2TP over IPsec Connection.

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12.20 Can I use Reyee EG to establish an L2TP over IPsec VPN with
other brands devices or Ruijie EG?
 Reyee EG supports to connect L2TP over IPsec VPN with other brand devices which support the standard
L2TP over IPsec protocol.

12.21 Can Branch connect with each other?

 Yes, you can choose the work mode to be Router mode when set branch, then can connect with each other.

12.22 What can I do if I fail to connect L2TP over IPsec VPN on Reyee
EG?
(1) Check whether the branch EG can ping to HQ EG. If can’t ping, please check the network connection

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between two EGs.

Click Diagnostics->Network Tools then can start the ping operation.

(2) Please refer to this guide ‘12.19 How to configure L2TP over IPsec VPN on Reyee EG?’ to check whether
your setting is right.

(3) Check whether the WAN IP of your HQ EG is the public IP. If it isn’t, you need to configure DMZ on your
external device. And Local ID Type to be NAME on HQ and Branch.

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If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie
Support.

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13 DDNS FAQs

13.1 What is Dynamic DNS (DDNS)?

 Dynamic DNS is a service that lets anyone on the Internet gain access to resources on a local network when the
Internet address of that network is constantly changing. Such resources are typically a Web server, Webcam or a
PC for remote control operation.

13.2 Which DDNS service providers are available for Reyee device?
 Reyee device supports No-IP DNS and DynDNS.

13.3 What scenarios DDNS are used in?

(1) Access to intranet servers or cameras via domain name.

a Configure DDNS on Reyee device.

Router > Advanced > Dynamic DNS

b Configure port mapping on Reyee device which can map certain TCP/UDP ports to the
corresponding ports on the intranet device.

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(2) VPN Client connects to VPN Server through domain name.

(3) Log in to web interface of the device.

For Reyee EW router, you can config DDNS and enable “Remote Access” in its web, then you can log in its
web interface through DDNS domain name.

Perform the following steps:

a Configure DDNS on the Reyee device:

More > Advanced > Dynamic DNS.

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b Enable “Remote Access” in its web.

More > System > Login > Remote Access.

Note

● Reyee EG web interface cannot be accessed through DDNS domain name, because Reyee EG doesn’t
support accessing its web interface through WAN port address.

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14 Behavior Strategy

14.1 What should l do if the behavior strategy didn't take effect?

(1) Check whether the IP addresses that need to be blocked were added into the IP Address Group.

(2) Check whether current time is within the range of strategy time that you scheduled before.

(3) Check whether the APPs/Websites that need to be blocked were selected.

Note

● The ‘Time’ for behavior strategy means the time when this strategy takes effect.

14.2 How to set users can only access certain websites/APPs?

 Reyee EG is unable to achieve this requirement because it don’t have whitelist feature.

Note

● Ruijie EG supports the whitelist feature.

14.3 How to set different users to access different websites/APPs?

(1) Create different behavior strategies for different users.

(2) Customize the IP address or IP range and Websites/APPs separately for different users with different
behavior strategies.

Note

● Up to 20 behavior strategies can be added on Reyee router.

14.4 How to customize the access/block time for websites/APPs?

(1) Click the App Control/ Website Management, then Click ‘Add’ to add one behavior strategy.

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(2) Choose ‘Time’ as ‘Customize’, then choose the time range.

Note

● The ‘Time’ for behavior strategy means the time when this strategy takes effect.

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14.5 How many behavior strategy can be created in total?

 Up to 20 behavior strategies can be added on Reyee router.

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15 Authentication

15.1 What should l do if the local account authentication didn't take

effect?
(1) Check whether the router can access the internet. Otherwise, the portal page may not pop up on the
terminal.

(2) Check whether your IP address was included in the auth IP/IP range. If not, please add your IP address into
it.

(3) Check whether your IP address was added into the whitelist. The IP address in whitelist won’t be
authenticated.

(4) Check whether the username and password of your account are correct or not.

Note

● The ‘Time’ for behavior strategy means the time when this strategy takes effect.

15.2 How to configure the local account authentication on Reyee

router?
(1) Click Advanced > Authentication.

(2) Enable the ‘Local Account Auth’ on the Web page of Reyee router.

(3) Enable the ‘Local Account Auth’ on the Web page of Reyee router.

(4) Add the local account.

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(5) The authentication page will be pop up after the user got the 192.168.30.x segment IP address.

(6) The user will be allowed to access the internet after the correct username and password are entered.

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Note

● Up to 5 authentication IP/ranges can be added for local account authentication.

15.3 How many users can be supported for one account?

 An account can be used by up to five users. If the sixth user login on this account, the first user will be
eliminated from the user list.

15.4 How to configure the authorized authentication on Reyee router?

(1) Click Advanced > Authentication.

(2) Enable the ‘Authorized Auth’ on the Web page of Reyee router.

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(3) Enter the IP address or IP range of authentication authorization, and the popup message.

(4) The QR code for authorization and the popup message will appear after user got the 192.168.30.x segment
IP address.

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(5) The user will be allowed to access the internet after the terminal device with authorization IP address or local
account scanned that QR code.

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Note

● Account users can perform the authorization even though their IP addresses were excluded from the
authorization IP range.

15.5 Why I have added the authorized authentication but it didn't take
effect?
(1) Check whether the IP address of your authorized user was included in the authorized IP/IP range or the
authorized user was local account user. If not, you won’t be authorized.

(2) Check whether your IP address was included in the auth IP/IP range. If not, you won’t be authorized.

(3) Check whether your IP address was added into the whitelist. The IP address in whitelist won’t be
authenticated.

Note

● Account users can perform the authorization even though their IP addresses were excluded from the
authorization IP range.

15.6 How to configure the QR code authentication on Reyee router?

(1) Click Advanced > Authentication.

(2) Enable the ‘QR Code Auth’ on the Web page of Reyee router.

(3) Enter the IP address or IP range of authorization, the duration limit for users, and the popup message.

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(4) The popup message will be appeared after user got the 192.168.30.x segment IP address.

(5) The user will be allowed to access the internet after the correct QR code is scanned.

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Note

● The QR code need to be updated if the dynamic QR code has changed.

15.7 What should l do if he QR code authentication didn't take effect?

(1) Check whether your IP address was included in the authorization IP/IP range. If not, you won’t be
authorized.

(2) Check whether the QR code you scanned was correct or the latest, because the QR code need to be
updated if the dynamic QR code has changed.

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16 IPTV FAQs

16.1 How can configure IPTV on Reyee EG?

Introduction of IPTV

 Reyee EG IPTV is used for providinge IPTV and IP-Phone function in the same cable.

Application Scenario

Scenario 1:

Scenario 2:

Solution:

(1) Connect the ISP cable with WAN port, and connect your PC with LAN port. Using the default IP
192.168.110.1 to login Reyee EG and then refer to the wizard to let your EG can access Internet
successfully.

(2) Click Setup->Basics->IPTV/VLAN

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(
3) Configure the IPTV VLAN ID or IP-Phone VLAN ID:

1) If you are in following regions, you can choose the mode directly.

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2) If you are not in these regions, you can choose custom, and contact with ISP for the IPTV setting, then
connect the IPTV and IP-Phone with related LAN ports. For example, the IPTV VLAN is 100, IP-Phone
VLAN is 200 and the . Internet VLAN ID is 300.

3) If you are scenario 2, after configuring IPTV setting on Reyee EG, you need to configure the IPTV VLAN
100 on WALL AP LAN port. If you are scenario 1, please ignore this step.
Click Wireless->LAN Ports->Add

Configure VLAN ID to be 100, Applied to WALL AP.

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Note

● Firmware EG_3.0(1)B11P55 or later can support IPTV.

16.2 What can I do if the IPTV can’t work after connecting under Reyee
EG?
(1) Check whether the IPTV boot up normally.

(2) Please refer to this setting “12.19 How to configure L2TP over IPsec VPN on Reyee EG?” to check
whether your setting is right.

(3) Please call to the ISP to check whether there are any errors with the IPTV function.

(4) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance:
Ruijie Support

16.3 What can I do if the IPTV is freeze frequently after connecting

under Reyee EG?
(1) Check whether the IPTV runs normally and try to reboot it.

(5) Please call to the ISP to check whether there are any errors with the IPTV function.

(2) Try to reboot the Reyee EG.

(3) If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance:
Ruijie Support

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17 Mesh Function

17.1 Do different models of EW devices can mesh with each other?

 Yes, all EW series routers can mesh with each other.

17.2 Can wired mesh switch to wireless mesh?

 Yes, after wired mesh has been established successfully, it will automatically switch to wireless mesh if you
disconnect the network cable between routers.

17.3 The master device has been powered off, will the salve device
automatically connect to master when it is powered on again?
 When the master device is powered off, the slave device will probe the master device uninterruptedly.
When the master device is powered on again, it will be detected by the slave and the slave will connect with
the master once again.

17.4 What should I do if it takes a long time for the salve to reconnect
to the master after the master has restarted?
 Please check if the wireless channel of the master device is one of the following: CH52, CH56, CH60,
CH64, CH100, CH104, CH108, CH112, CH116, CH120, CH124, CH128, CH132, CH136, CH140, if so,
please try to change the wireless channel of the master device to other channels.

17.5 If the EW router works in repeater mode, can it still support the
Mesh function?
 It doesn’t support the mesh function when working in repeater mode.

17.6 Why the SSID and channel cannot be changed on the slave
device after meshing successfully?
 You cannot change the SSID and Channel on the slave device, but can change them on the Master device.
When the Master’s configuration changes, the Slave’s configuration will change accordingly.

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17.7 What should I do if I fail to mesh?

(1) Please check the distance between the two devices. When establishing the mesh for the first time, the Slave
device should be within two meters of the Master device (unobstructed environment).

(2) When moving a Slave device to a location where Wi-Fi coverage is required, there is no more than one wall
between the Slave device and the Master device. If more than two walls exist between two devices, the
mesh rebuild may fail.

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18 Wireless Repeater

18.1 What is Wireless Repeater Mode on Reyee EW series devices?

 Wireless Repeater Mode allows you to establish a wireless connection between the primary router and the
secondary router to extend network coverage.

18.2 Whether EW series routers can support wireless repeater with

other manufacturers' equipment?
 Yes, Reyee EW series routers support wireless repeater with other manufactures’ equipment.

18.3 How far can the distance between the primary router and the
secondary router be?
 The distance between the EW router and the primary router can’t exceed two walls.

18.4 How to configure Wireless Repeater on Reyee EW series Home

Routers?
(1) Connect your PC to the EW1200G Pro LAN port, and then log in with the default LAN IP 192.168.110.1.

(2) Click More > Repeater Mode, and choose Wireless Repeater.

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(3) Click Select to choose the Primary Router SSID.

(4) Configure the Local Router Wi-Fi and click Save.

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(5) Finish.

Note

● The local router configured in wireless repeater mode will work as the secondary router. It is
recommended to select 5G Wi-Fi of the primary router.

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18.5 What can I do if it prompts to unplug the cable to avoid loops

when I select EW to wireless repeater mode?

 The above situation occurs because the device detects that there is a network cable plugged into the WAN
port. You can follow the prompt to unplug the network cable of the WAN port of the EW router to prevent
loops.

18.6 What can I do if I fail to configure Wireless Repeater?

(1) Check whether the SSID can be searched, if it fails, check the primary router status and test if other devices
can search the SSID of the primary router.

(2) Check whether the EW router can get IP address via DHCP successfully, if it fails, please check the DHCP
configuration on DHCP server and test if other devices connecting to the same SSID can get IP
successfully.

(3) Put the secondary router and the primary router closer and do wireless bridge once again.

(4) Connect the LAN port of the primary router to the WAN port of the secondary router, and configure it as a
wired repeater, after it has bridged successfully, disconnect the network cable and switch as wireless
repeater.

(5) Restore factory setting and bridge once again.

If the problem is still unsolvable, you may start a Live Chat with our Support Engineer for assistance: Ruijie
Support.

18.7 Why I fail to configure DHCP on EW router when it is in Wireless

Repeater Mode?
 When EW is in Wireless Repeater Mode, it can’t support DHCP server.

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19 Parental Control

19.1 What is Parental Control?

 Parental Control is a tool to manage user’s internet use, which means that you can set a certain period of
time for the users to access the internet.

19.2 How to configure parental control on EW series Home Router?

(1) Connect your PC to the LAN port of the EW, and log in by using the default IP of LAN port 192.168.110.1.

(2) Click Clients > Block Time Management

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(3) Fill your kids MAC address, and choose the block time.

(4) Finish.

19.3 What can I do if I fail to configure parental control?

(1) Check whether current time is within the range of blocked time that you scheduled before.

(2) Check whether the MAC address of the device is correct.

(3) Check whether you have enabled the Private MAC on your phone, if yes, please choose to Use device
MAC.

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20 EST Bridge

20.1 How to configure PTMP on EST series device?

 Refer to this link:

https://www.ruijienetworks.com/support/video-1880

20.2 What can I do if I fail to configure EST Bridge?

(1) Check the indicator of the EST device. If the wireless signal is too low to connect, you need to adjust the
channel and the transmit power setting.

(2) Check the working mode of the device. Ensure that one side is AP mode, and the other side is CPE mode.

(3) Check the installation location of the EST device. Place the front panels of the two EST devices (AP end and
CPE end) opposite each other to ensure that WIFI signals can be transmitted.

(4) Check whether the radio configuration on both sides are consistent. They are consistent by default. If they
are inconsistent, you can restore factory settings of the two EST devices to test again (press the reset
button for more than 5s).

20.3 What can I do if it the wireless signal is poor after I have

configured EST Bridge?
(1) Check the bridge environment: whether the distance between devices is too far, whether there is any
obstruction between them, or whether the wireless radio is disturbed.

(2) Check the wireless setting and adjust the channel and the transmit power setting on the Wireless setting
page.

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Note

● In CPE mode, the local channel and its channel width are consistent with the peer channel and its channel
width.

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21 Reyee Parameter Consultation

21.1 Where can I find all parameters of Reyee APs?

 Here is link of the devices parameter table of Reyee APs：

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1820&page=1&extra=#pid2844

21.2 Where can I find all parameters of Reyee ESTs?

 Here is link of the devices parameter table of Reyee ESTs：

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1819

21.3 What’s the coverage of Reyee APs?

Model Coverage

RG-RAP1200(F) 20 Meter

RG-RAP1200(P) 20 Meter

RG-RAP2200(E) 30 Meter

RG-RAP2200(F) 30 Meter

RG-RAP2260(G) 30 Meter

RG-RAP6260(G) 100 Meter

Note

● The coverage of EAP602 is 100 meters for 2.4G and 300 meters for 5G at an open and unobstructed
direction.

21.4 Whether Reyee APs support the captive portal on Cloud?

 Reyee APs don’t support captive portal. For Reyee series products, only Reyee EGs support the captive
portal on Cloud.

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21.5 What’s the recommended users of Reyee APs?

Model Recommended Number of Clients

RG-RAP1200(F) 40=8(2.4G)+32(5G)

RG-RAP1200(P) 80=16(2.4G)+64(5G)

RG-RAP2200(E) 48=16(2.4G)+32(5G)

RG-RAP2200(F) 80=16(2.4G)+64(5G)

RG-RAP2260(G) 100=16(2.4G)+84(5G)

RG-RAP6260(G) 100=16(2.4G)+84(5G)

21.6 How many SSIDs/WLANs can be created on Reyee APs?

Model WLAN ID Number

RG-RAP1200(F) 8

RG-RAP1200(P) 8

RG-RAP2200(E) 8

RG-RAP2200(F) 8

RG-RAP2260(G) 8

RG-RAP6260(G) 8

21.7 Whether Reyee APs support VLAN feature?

Model VLAN

RG-RAP1200(F) Support

RG-RAP1200(P) Support

RG-RAP2200(E) Support

RG-RAP2200(F) Support

RG-RAP2260(G) Support

RG-RAP6260(G) Support

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21.8 What’s the maximum rate of 2.4G and 5G for Reyee APs?

Model 2.4G Max Rate 5G Max Rate

RG-RAP1200(F) 400Mbps 867Mbps

RG-RAP1200(P) 400Mbps 867Mbps

RG-RAP2200(E) 400Mbps 867Mbps

RG-RAP2200(F) 400Mbps 867Mbps

RG-RAP2260(G) 574Mbps 1201Mbps

RG-RAP6260(G) 574Mbps 1201Mbps

21.9 What’s the antenna type of Reyee APs?

Model VLAN

RG-RAP1200(F) Built-in omnidirectional antennas (basic gain 3dBi)

RG-RAP1200(P) Built-in omnidirectional antennas (basic gain 3dBi)

RG-RAP2200(E) Built-in omnidirectional antennas (basic gain 3dBi)

RG-RAP2200(F) Built-in omnidirectional antennas (basic gain 3dBi)

RG-RAP2260(G) Built-in omnidirectional antennas (basic gain 3dBi)

RG-RAP6260(G) Built-in omnidirectional antennas (basic gain 4dBi

at 2.4G and 6dBi at 5G )

21.10 Where can I find all parameters of NBS series switches?

 Here is link of the devices parameter table of NBS series switches：
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1822&fromuid=545

21.11 Where can I find all parameters of ES series switches?

 Here is link of the devices parameter table of ES series switches：
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1823&extra=

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21.12 Whether Reyee APs support LACP feature?

Model LACP

ES205GC-P Not Support

ES209GC-P Not Support

ES218GC-P Not Support

ES226GC-P Not Support

ES216GC Not Support

ES224GC Not Support

NBS3100 Series Not Support

NBS3200 Series Not Support

NBS5100 Series Not Support

NBS5200 Series Not Support

21.13 Whether Reyee switches support route feature?

Model Static Route Policy Route

ES205GC-P Not Support Not Support

ES209GC-P Not Support Not Support

ES218GC-P Not Support Not Support

ES226GC-P Not Support Not Support

ES216GC Not Support Not Support

ES224GC Not Support Not Support

NBS3100 Series Not Support Not Support

NBS3200 Series Not Support Not Support

NBS5100 Series Support Not Support

NBS5200 Series Support Not Support

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21.14 Whether Reyee switches support DHCP server?

Model DHCP server DHCP Snooping DHCP Relay

ES205GC-P Not Support Not Support Not Support

ES209GC-P Not Support Not Support Not Support

ES218GC-P Not Support Support Not Support

ES226GC-P Not Support Support Not Support

ES216GC Not Support Support Not Support

ES224GC Not Support Support Not Support

NBS3100 Series Not Support Support Not Support

NBS3200 Series Not Support Support Not Support

NBS5100 Series Support Support Not Support

NBS5200 Series Support Support Not Support

21.15 How many aggregated ports can be created on Reyee switch?

Model Static aggregation No. of Port Aggregation

ES205GC-P Not Support Not Support

ES209GC-P Not Support Not Support

ES218GC-P Not Support Not Support

ES226GC-P Not Support Not Support

ES216GC Not Support Not Support

ES224GC Not Support Not Support

NBS3100 Series Support 8

NBS3200 Series Support 8

NBS5100 Series Support 16

NBS5200 Series Support 16

21.16 Which Reyee switch supports long distance transmission?

 ES series and NBS series switches support this feature.

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21.17 Whether Reyee switches support LACP /LAG feature?

 Only NBS series switches support static aggregation (LAG) ports. All NBS and ES series switches don’t
support LACP feature.

21.18 Where can I find all parameters of Reyee Routers?

 Here is link of the devices parameter table of Reyee Routers：

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1820&page=1&extra=#pid2844

21.19 What’s the maximum number of concurrent clients for Reyee

router?

Model Maximum number of clients

RG-EG105G Up to 100 concurrent clients

RG-EG105G-P Up to 100 concurrent clients

RG-EG210G-P Up to 200 concurrent clients

RG-EG105GW Up to 100 concurrent clients | Recommended

number of wireless terminals: 60
EG105G-V2 Up to 100 concurrent clients

EG105G-P-V2 Up to 100 concurrent clients

EG210G-E Up to 200 concurrent clients

21.20 How many devices can a router manage in AC mode or gateway

mode respectively?

Management capacity
Model
AC mode Gateway mode

RG-EG105G 300 32

RG-EG105G-P 300 32

RG-EG210G-P 500 150

RG-EG105GW NA 32

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EG105G-V2 300 32

EG105G-P-V2 300 32

EG210G-E 500 150

21.21 What’s the difference between the AC mode and router mode for
Reyee EG?
 AC mode has the higher SON priority and capacity to manage the devices than router mode.

 Reyee EG only can manage devices, so any features of router mode will be disabled.

21.22 What’s the maximum number of VPN branches can be created

on Reyee router?

No. of No. of
No. of No. of No. of
Concurrent Concurrent L2TP
Model Concurrent Concurrent PPTP&L2TP
PPTP over
IPSec Branches L2TP Branches Account
Branches IPSec Branches

ES205GC-P 8 8 8 8 30

ES209GC-P 8 8 8 8 30

ES218GC-P 8 8 8 8 30

ES226GC-P 8 8 8 8 30

ES216GC 8 8 8 8 30

ES224GC 8 8 8 8 30

NBS3100 30
Series
8 8 8 8

NBS3200 8 8 8 8 30
Series

NBS5100 30
Series
8 8 8 8

NBS5200 8 8 8 8 30
Series

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21.23 Where can I find all parameters of mesh Routers?

 Here is link of the devices parameter table of ES series switches：

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1821&fromuid=545

21.24 What’s the coverage of EW series products?

Model Coverage

RG-EW1200G PRO 30Meter

RG-EW1200 30Meter

RG-EW1800GX PRO 30Meter

RG-EW3200GX PRO 30Meter

21.25 What’s the maximum number of recommended users of EW

series products?

Model Recommended Number of Clients

RG-EW1200G PRO 32

RG-EW1200 24

RG-EW1800GX PRO 48

RG-EW3200GX PRO 64

21.26 How many SSIDs can be created on EW series products?

Model WLAN ID Number

RG-EW1200G PRO 6

RG-EW1200 6

RG-EW1800GX PRO 6

RG-EW3200GX PRO 6

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21.27 How many EW series products can be meshed?

 If point to point, EW can support up to three units.

 If point to multi-point, EW can support up to five units.

21.28 Whether different EW series products can be meshed with each

other?
 Yes, EW series products can mesh with each other.

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