Scribd
Upload
256 views

IOSA Documentation and Communication

The document discusses the IOSA documentation and communication systems. It describes the four main manuals that make up the IOSA documentation system: the IOSA Standards Manual (ISM) that defines audit standards, the IOSA Program Manual (IPM) that describes the audit process, the IOSA Audit Handbook (IAH) that provides guidance to auditors, and the IATA Reference Manual for Audit Programs (IRM) that defines terms. It also discusses the Q5AIMS Auditor Manual and Q5AIMS Auditee Manual. The communication system involves IATA distributing AO Alerts, AO Bulletins, and Operational Feedback Notices to Audit Organizations, who then disseminate

Uploaded by

Cynthia Viscarra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
256 views

IOSA Documentation and Communication

The document discusses the IOSA documentation and communication systems. It describes the four main manuals that make up the IOSA documentation system: the IOSA Standards Manual (ISM) that defines audit standards, the IOSA Program Manual (IPM) that describes the audit process, the IOSA Audit Handbook (IAH) that provides guidance to auditors, and the IATA Reference Manual for Audit Programs (IRM) that defines terms. It also discusses the Q5AIMS Auditor Manual and Q5AIMS Auditee Manual. The communication system involves IATA distributing AO Alerts, AO Bulletins, and Operational Feedback Notices to Audit Organizations, who then disseminate

Uploaded by

Cynthia Viscarra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 26

IOSA Auditor Training

(IAT)
Session 2
Documentation & Communication
IAT Course V1
Objective

 Understanding the IOSA


documentation and
communication systems

2 IAT Course
Overview of the IOSA
Documentation System

3 IAT Course
Documentation System
 ISM : What we audit

 IPM: How the audit is managed (IATA, AO/Auditor,


and Auditee)

 IAH: How the audit is performed and the audit report is


prepared (Auditor)

 IRM: Terms of reference (IATA, AO, and Auditee)

4 IAT Course
IOSA Standards Manual (ISM)
What we audit

Primary Audience:
Airlines
Audit Organizations

IAT Course
IOSA Program Manual (IPM)
How the audit is performed

Primary Audience:
IATA
Audit Organizations
Operators

IAT Course
IOSA Audit Handbook (IAH)
How the audit is performed and the
report is prepared

Primary Audience:
IATA
Audit Organizations (Auditor)

IAT Course
IATA Reference Manual for Audit Programs
(IRM)
Defines the abbreviations and terms
that are associated the Audit
Programs
Primary Audience:
IATA
Audit Organizations
Operators
IAT Course
Documentation System

The IAT course is based on all previously


mentioned manuals but specifically on IPM, ISM
and IAH

And additionally also supported by documentation


related to Q5AIMS(Q5)

9 IAT Course
Documentation System
 Q5AIMS Auditor Manual (Auditor)

 Audit Process Overview

 Q5AIMS Laptop application and guidance

 Q5AIMS Web application and guidance

10 IAT Course
Q5 Auditor Manual (Auditor)

Audit Process Overview


Q5AIMS Laptop application and guidance
Q5AIMS Web application and guidance

IAT Course
Q5 Auditee Manual (Auditee)
 Guidance for auditee how to work with Q5
(only Corrective Action Records are available
to Auditee)
 Guidance for, and completion of:
Root Causes;
Planned Corrective Actions; and
Final Corrective Actions.
 Examples of what is “sufficient proof of
implementation” before being sent to AOs

IAT Course
IOSA documents and forms

 These are made available through:


www.iata.org/iosa

…and through the IOSA extranet for AOs only

13 IAT Course
Overview of the
IOSA Communication
System
IATA AO

14 IAT Course
AO Alerts & Bulletins System

 AO Alerts

 AO Bulletins

 OFN

15 IAT Course
AO Alerts (PM 1.13)

 AO Alerts are formal means of notifying AOs of


any urgent IOSA program issues for their
immediate reference and/or action

 An AO Alert shall remain valid unless


superseded or cancelled by IATA.
16 IAT Course
AO Bulletins (IPM 1.13)

 AO Bulletins are formal means of


communicating to AOs any IOSA program issues
that require their attention

An AO Bulletin shall remain valid unless


cancelled by IATA
17 IAT Course
Operational Feedback Notices
(IAH Part1 Sec 2, 3)

These notices are published to provide


clarification and guidance on known ISARPs with
difficult interpretation issues

Auditors must be familiar with these notices

18 IAT Course
AO Alerts, AO Bulletins and OFNs will be
updated, if applicable, in the IOSA manuals

 AO Alerts

 AO Bulletins

 OFN

19 IAT Course
IATA > AO Communication System
IATA

INPUT
   AO Alert/ AO Bulletin/
OFN
Dissemination
OUTPUT
Information to
auditors
from IATA

AOs

Filter Process

Auditors

20 IAT Course
IATA > AO Communication System
 IOSA Website http://www.iata.org/iosa/

21 IAT Course
IATA > AO Communication System
 IOSA extranet website for AOs only

22 IAT Course
IATA > AO Communication System
 IOSA extranet website for AOs only

AO Alerts, AO Bulletins, Templates, etc…

23 IAT Course
Regular meetings & conference calls
 AO bi-annual meetings
 ETO annual meetings
 IOC bi-annual meetings
 Periodical AO/ETO
conference calls

24 IAT Course
Comments are welcome… (IPM Foreword)

[email protected]

25 IAT Course
Questions ?

26 IAT Course V1

You might also like