Service Availability Matrix

Market-Driven Support Offerings for Oracle Applications, Fusion Middleware, and Database

Market-Driven Support (MDS) services offer a variety of Severity 1 Fixes, security updates, legislative and statutory updates for customers running
Oracle software versions in Sustaining Support. ACS offers services that are designed to ensure customers have a predictable set of Severity 1
Fixes, Financial (localization backports) and Payroll Legislative updates to protect their application investment while they are upgrading to the latest
version or moving to Oracle Cloud. These services are available or planned for Oracle PeopleSoft, E-Business Suite, JD Edwards, Fusion Middleware,
and Oracle Database as shown in the table below. Part numbers indicated should be used for MDS offerings. For more information, please consult
the relevant sales guide for each MDS offering.

Primary Service Features

Application Extended
Part# Pricing Countries
Suite4 & Release Support MDS Offering Availability HCM /
Sev-1 Legislative
Part Description (USD/CY) Supported Payroll
Database Ends Fixes Updates
Updates
B90503 – HCM Executive
Per US, Canada and
9.0 Jun-15 NAPTU Payroll North American Payroll Tax Updates for PeopleSoft Approval Effective
Quotation Puerto Rico
(9.0) 1-Jan-2022
B92720 – Jan 2022 – Dec 2022
PSFT NAPTU Payroll North American Payroll Tax Updates for PeopleSoft 90K (HCM Exec Approval
(9.1) CY22 Effective 1-Jan-23)
9.1 B92719 –
Sev-1 Bug Fix
Severity 1 Fixes and United States Tax Form 1099 US-1099
HCM and 120K Jan 2022 – Dec 2022
Financials
Updates Only
for PeopleSoft HCM and FSCM (9.1) CY22
B91114 –
Severity 1 Fixes and Legislative Updates 75K Jan 2022 – Dec 2022
Higher for Campus Solutions 9.0 – Small
Campus
Ed 9.0 Dec-19
Solutions B91115 –
All Countries
(PSFT) US, UK
Severity 1 Fixes and Legislative Updates 150K Jan 2022 – Dec 2022
for Campus Solutions 9.0 – Large
Severity 1 fixes
Enterprise + US 1099
B94850 – All Countries
JDE One Mar-20 + CA T5018
Severity 1 Fixes for Oracle JDE E1 – Rel 9.1
125K Jan 2022 – Dec 2022
9.1 + Security
Updates US, CA

Revision 4.0, 3 May 2022 Confidential / Highly Restricted – For Oracle Internal Distribution Only
 Tier-1 Business Critical Fixes and Limited Updates for E-
ACS Sales Central - Modernize EBS 12.1
– Severity 1/2, Business Suite 12.1:
Security
Updates, US B92690 - MDS for EBS 12.1 – SMALL 15K
1099 only
B92691 - MDS for EBS 12.1 – MEDIUM 40K
Jan 2022 – Dec 2023
Includes payroll
updates for B92692 - MDS for EBS 12.1 – LARGE 75K
EBS 12.1.3 Dec-21 NA and UK
B92693 - MDS for EBS 12.1 – Enterprise 200K

B93438 - Global Payroll Updates for Australia

Jan 2022 – Dec 2022
Global Payroll B93439 - Global Payroll Updates for India Requires separate
Updates for EBS purchase of Business
100K
12.1 for selected B93440 - Global Payroll Updates for South Africa Critical Fixes and
Tier 2 countries Limited Updates for E-
B93441 - Global Payroll Updates for United Arab Business Suite 12.1
Emirates

Severity 1 Fixes for FMW 11g ACS Sales Central – Modernize FMW

B94856 –
75K Jan 2022 – Dec 2022
Severity 1 Fixes for FMW 11g WebLogic Only – CY2022
Severity 1 fixes,
limited security
updates, B94858 –
See FMW 125K Jan 2022 – Dec 2022
FMW 11g table below
Dec-21 Upgrade Severity 1 Fixes for FMW 11g Bundle – CY2022
Planning
Workshop,
B94857 –
TAM 100K Jan 2023 – Dec 2023
Severity 1 Fixes for FMW 11g WebLogic Only – CY2023

B94859 –
150K Jan 2023 – Dec 2023
Severity 1 Fixes for FMW 11g Bundle – CY2023

Severity 1 fixes, Severity 1 Fixes for BI Apps 11g, Release 10.2 ACS Sales Central page TBD
limited security
BI Apps updates, B95534 –
See BI Apps 40K Aug 2022 – Dec 2023
Aug-22 Upgrade Severity 1 Fixes for BI Apps 11g, Release 10.2 - Small
10.2 table below
Planning
Workshop, B95535 –
100K Aug 2022 – Dec 2023
TAM Severity 1 Fixes for BI Apps 11g, Release 10.2 - Small

Severity 1 fixes, Market-Driven Support for Oracle Database 11gR2 ACS Sales Central - Modernize DB
limited security
Database 11gR2 2 Dec-20 updates, There have been
Upgrade B91900 – MDS for Database 11gR2 - Small 150K All Countries changes every year. PSUs
Planning • Jan 2021 – Dec 2021

Revision 4.0, 3 May 2022 Confidential / Highly Restricted – For Oracle Internal Distribution Only
 Workshop,
TAM B91901 – MDS for Database 11gR2 - Medium 300K All Countries • Jan 2022 – Dec 2022
Price increase effective
December 1, 2021*

B91902 – MDS for Database 11gR2 - Large 500K All Countries • Jan 2023 – Dec 2023
Linux, Solaris SPARC,
AIX, and Exadata

Market-Driven Support for Oracle Database 12.1 ACS Sales Central - Modernize DB

Severity 1 fixes,
TBD – MDS for Database 12.1 - Small 150K All Countries
limited security
updates,
Database 12.1 Jul-22 Upgrade Jan 2023 – Dec 2023
Planning TBD – MDS for Database 12.1 - Medium 300K All Countries Linux, Solaris SPARC, PSUs
Workshop, AIX, and Exadata
TAM
TBD – MDS for Database 12.1 - Large 500K All Countries

Exception Situations for DB 12c and Options for Custom MDS Contracting
Extended
Release Support Description / Comments
Ends
Extended Support for DB 12.1 ends Jul-22. The Database team has established a process to extend Support (without any
MDS fees) from 1-Aug-2022 until 31-Dec-2022.

MDS will become “generally available” for D/B 12.1 to any customer effective June of 2022. Any customer who
12.1 /
Jul-22 purchases the GA version of MDS for DB 12.1 will automatically be approved for Support’s “Sev-1 Production” support
12c
exception from Aug-Dec 2022. Customers will still need to contact Support Renewals to request a contract and pay any
applicable fees.
Database
(NOTE: See chart below for an infographic regarding support timelines.)
Nov-20 Regular Premier Support ended Nov-2020. DB 12.2 was not a terminal release, therefore Extended Support was not offered.
12.2.0.1
(Mar-223) “Limited Error Correction” was added by Oracle, and it extends critical issue fixes through March 2022.

This is not a “long term release”. No Extended Support was offered, and no standard MDS program will be offered. As of
18c June-21
the writing of this document, no Support exceptions were being granted.

See DB timeline below

Revision 4.0, 3 May 2022 Confidential / Highly Restricted – For Oracle Internal Distribution Only
General Notes:
1

• Contact Commercial Management for contracting and pricing of non-standard services subject to Development approvals.
• Review Oracle Software Technical Support Policies (TSPs) for service details and limitations

2
Database 11gR2 Note: Applies to existing database licenses covered by Premier and running release 11gR2 (11.2.0.4). Review TSPs for details and limitations.
2
Database 12.1C Note: Applies to existing database licenses covered by Premier and running release 12.1.0.2. Review TSPs for details and limitations.

3
Database 12.2.0.1 Note: Premier Support ends November 2020, but Oracle provide Database 12.2.0.1 customers Limited Error Correction (Severity 1 bug fixes and security updates
only) at no additional charge, for a period of 16 months beginning 1 December 2020 through 31 March 2022. (MOS Doc ID 742060.1).

4
Application Suite - Support and Development team Contacts:
SUPPORT: PSFT-Paul Williamson; EBS-DeAnna Owens; JDE-Julie O’Shea; Database-Marilyn Roncati
DEVELOPMENT: PSFT-Marsha Mathewes; EBS-Cliff Godwin; JDE-Michael Schmitz; Database-Anjala Mangal; Campus Solutions- Susan Beidler

Questions: Einstein ACS Global Sales Support (select category Portfolio Mission-Critical Support)

Revision 4.0, 3 May 2022 Confidential / Highly Restricted – For Oracle Internal Distribution Only
Eligible FWM 11g Products (Check TSPs for the most updated products and dates)

Revision 4.0, 3 May 2022 Confidential / Highly Restricted – For Oracle Internal Distribution Only
Database timelines for Support, Exception / Limited Support, and Market Driven Support programs

WARNING: Oracle Database 12.1 and 12.2 “Exception Support” is very restrictive, requires justification and approvals, and only covers three operating systems (Linux, AIX,
and Solaris-SPARC).

Revision 4.0, 3 May 2022 Confidential / Highly Restricted – For Oracle Internal Distribution Only
 How can a customer verify
that they have Market-
Driven Support
entitlement?

Check in MOS.

Products

Revision 4.0, 3 May 2022 Confidential / Highly Restricted – For Oracle Internal Distribution Only
BI Apps Covered in MDS for BI Apps 11g, R10.2

Oracle Business Intelligence Applications 10.2

Oracle Customer Data Management Analytics

Oracle Enterprise Asset Management Analytics

Oracle Financial Analytics

Oracle Human Resource Analytics

Oracle Human Resources Analytics

Oracle Manufacturing Analytics

Oracle Marketing Analytics

Oracle Partner Analytics

Oracle Price Analytics

Oracle Procurement and Spend Analytics

Oracle Project Analytics

Oracle Sales Analytics

Oracle Service Analytics

Oracle Student Information Analytics

Oracle Supply Chain and Order Management Analytics

Revision 4.0, 3 May 2022 Confidential / Highly Restricted – For Oracle Internal Distribution Only