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Exam : CSA

Title : ServiceNow Certified System

Administrator

Vendor : ServiceNow

Version : DEMO

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NO.1 Where in Flow Designer can users access information about actions that are added to the
flow?
A. Virtual Agent Help
B. Local Action Help
C. Help Panel
D. Flow Assistant
Answer: C

NO.2 What are two ways to generate an Event? (Choose two.)

A. Log entry
B. Knowledge article publication
C. Workflow
D. Business Rule
Answer: C,D

NO.3 Which module would you use to create a new automation of business logic such as approvals,
tasks, and notifications?
A. Process Automation > Flow Administration
B. Process Automation > Flow Designer
C. Process Automation > Active Flows
D. Process Automation > Workflow Editor
E. Process Automation > Process Flow
Answer: B

NO.4 Which tab on the knowledge base record, would you use to identify the sets of users who are
able to read articles in that knowledge base?
A. Can Access
B. Access List
C. Can Read
D. Accessible to
Answer: C

NO.5 Which tool is used to have conversations with logged-in users in real-time?
A. Now Messenger
B. Connect Chat
C. Comments
D. User Presence
Answer: B

NO.6 How do you make a list filter available to everyone?

A. Assign a name, set visibility, and save
B. Assign a group, set visibility, and save
C. Make active, assign a name, and save

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D. Make active, set visibility, and save

Answer: A

NO.7 Business Rules are used to enforce mandatory data on a form.

A. False
B. True
Answer: A

NO.8 On a Business Rule, the When setting determines at what point the rule executes. What are
the options for specifying that timing?
A. Before, After, Async, Display
B. Before, Synchronous, Scheduled Job, View
C. Prior to, Synchronous, on Update
D. Insert, Update, Delete, Query
Answer: A

NO.9 Two departments (HR Onboarding and Facilities) have come to you, asking for a way for
employees to request event room set up services. The requirements are the same for the form and
the task routing to the Facilities' assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation
sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these
requirements?
A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then
publish each to the appropriate Catalog.
B. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is
accessible to both HR and Facilities.
C. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.
D. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
Answer: B

NO.10 Which one of these applications is available to all users?

A. Incident
B. Facilities
C. Self-Service
D. Change
Answer: C

NO.11 How is the Event Log different from the Event Registry?
A. Event Log is the same as the Event Registry
B. Event Log contains generated Events, the Event Registry is a table of Event definitions
C. Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that
were triggered during the day (24-hour period)

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D. Event Log is formatted in the Log style, the Event Registry displays different fields
Answer: B

NO.12 On the Reports page, what sections allow you to see which reports are visible to different
audiences? (Choose four.)
A. Analytics
B. Group
C. Global
D. Admin
E. My reports
F. All
G. Company
H. Department
I. Dashboards
J. Team
Answer: B,C,D,I

NO.13 Which technique is used to get information from a series of referenced fields from different
tables?
A. Sys_ID Pulling
B. Table-Walking
C. Record-Hopping
D. Dot-Walking
Answer: D

NO.14 What is a characteristic of importing data into ServiceNow?

A. An existing Transform Map can be used one time on the same import set
B. An existing Transform Map can be used multiple times on the same import set
C. Coalesce fields are used only after running Transform
D. Any user can manage and set up import sets
Answer: B

NO.15 What feature can track the amount of time that a task has been open, to ensure that tasks
are completed within an allotted time?
A. Response Time Clock
B. Inactivity Monitor
C. Business Time Remaining
D. Task Escalation Clock
E. Service Level Agreements
Answer: E

NO.16 What is the name of the table relationship, where two or more tables are related in a bi-
directional relationship, so that the related records are visible from both tables in a related list?

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A. Many to Many
B. Extended
C. One to Many
D. Database View
Answer: A

NO.17 Knowledge Base Search results can be sorted by which of the following? (Choose three.)
A. Number of views
B. Most recent update
C. Manager assignment
D. Relevancy
E. Popularity
Answer: A,B,D

NO.18 Which one of the following statements is a recommendation from ServiceNow about Update
Sets?
A. Once an Update Set is closed as "Complete", change it back to "In Progress" until it is applied to
another instance
B. Before moving customizations from instance to instance with Update Sets, ensure that both
instances are different versions
C. Avoid using the Default Update set as an Update Set for moving customizations from instance to
instance
D. Use the Baseline Update Set to store the contents of items after they are changed the first time
Answer: C

NO.19 When creating a new notification, what must you define?

Choose 3 answers
A. What is the content of the notification
B. Linder what conditions is the notification sent
C. The associated knowledge base
D. Settings for handling inactive user accounts
E. Who receives the notification
Answer: A,B,E

NO.20 Which section of the ServiceNow UI allows you to perform a global search?
A. Banner frame
B. Content frame
C. List pane
D. Application Navigator
Answer: A

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