Example of How To Write QMS Audit Reports
Example of How To Write QMS Audit Reports
Study on Internationally Harmonized Guidelines for Good Manufacturing Practice (GMP), Quality
Management System (QMS), Good Gene, Cellular, and Tissue-based Products Manufacturing Practice
(GCTP), and Pharmaceutical Excipients
1. Purpose
Standards for Manufacturing Control and Quality Control for Medical Devices and In Vitro
Diagnostic Reagents have been set as requirements for manufacturing/marketing of these by Ministry of
Health, Labour and Welfare (MHLW) Ministerial Ordinance No. 169 of 2004 (hereinafter referred to as
“QMS Ordinance”).
Audits to confirm compliance with the QMS Ordinance are conducted by 12 audit organizations
(Pharmaceuticals and Medical Devices Agency [PMDA] and 11 registered certification bodies as set out
in Article 23-2-23 Paragraph 1 of the Act [as of April 1, 2021]) in accordance with the “Guidance on
Quality Management System (QMS) Audit” [revised in March 26, 2021, PSEHB/CND Notification 0326
No. 12, Administrative Notice of the Compliance and Narcotics Division [CND], Pharmaceutical Safety
and Environmental Health Bureau [PSEHB], MHLW; hereinafter referred to as “Guidance on Audit”]).
The Guidance on Audit was released as the standard operating procedure for QMS audit-related
activities, and it provides instructions on how to write a “QMS Audit Report” (hereinafter referred to as
“Report”) that has to be prepared by each audit organization in accordance with international standards
such as GHTF/SG4/N33R16:2007. However, the guidance hasn’t provided any specific style of the report,
and the way of describing audit trail (level of details) for each subsystem, in particular, is left to the
discretion of each audit organization.
The Guidance on Audit also specifies that if an on-site audit report that indicates confirmation of
compliance by another audit organization within the previous 3 years is submitted, the relevant audit
organization is allowed to shift to desktop audit at his/her own discretion. In addition, mutual acceptance
of reports between overseas and Japanese regulatory authorities is promoted in recent years. Under these
circumstances, our study group decided to provide an example of how to write a Report to enhance the
content and ensure consistency, hoping the mutual use of reports prepared by domestic and overseas audit
organizations will further be facilitated.
2. Background
The number of description items and their names shown in this writing example are designed to be
consistent, as far as possible, with the description items listed in Attachment 6 of the Notification of the
Guidance on Audit. This writing example has been prepared for use for renewal audits of facilities
involved in the manufacturing and marketing of medical devices. Each audit organization is expected to
flexibly modify the contents of the descriptions on an individual basis.
In Section 4 (6) “Content of audit” in this example, sample texts are presented for each subsystem listed
in “Table 3 Subsystems for Compliance Audit etc.” in the Notification of the Guidance on Audit. On the
other hand, in order to emphasize audit items of higher importance, audit trails about representative
requirements in each subsystem, as shown in Table 1, are only specified in this guidance as examples. It
p. 1
should therefore be noted that, when writing an actual QMS Audit Report, each audit organization needs
to additionally describe, as appropriate, other audit items than those presented in this guidance shown
hereinafter.
Table 1: Requirements Considered during Creation of the Example of How to Write QMS Audit Reports
: Considered
: Partially considered
—: Not considered
Subsystem Related major requirements under the QMS Applicability Remarks
Ordinance
Management Article 5 General Requirements for Quality —
Management System
Article 5-2 Establishment of Quality —
Management System
Article 5-3 Operation of Quality Management —
System
Article 5-4 Management of Quality Management 〇
System
Article 5-5 Outsourcing —
Article 5-6 Use of Software —
Article 7 Quality Manual
Article 10 Management Commitment —
Article 12 Quality Policy
Article 13 Quality Objectives
Article 14 Quality Management System Planning —
Article 15 Responsibility and Authority
Article 16 Management Representative
Article 17 Internal Communication
Article 18 Management Review
Article 19 Review Input —
Article 20 Review Output —
Article 21 Provision of Resources —
Article 22 Competence of Personnel Performing
Quality-related Duties
Article 23 Competence, Awareness and Training
Article 56 Internal Audit
Article 66 Additional Requirements for Quality —
Management System
Article 77 Training — (Not applicable to this
writing example)
Article 81-2 (4) Training — (Not applicable to this
writing example)
Design Control Article 30 Design and Development
Article 31 Design and Development Inputs
Article 32 Design and Development Outputs
Article 33 Design and Development Review
Article 34 Design and Development Verification
Article 35 Design and Development Validation
Article 35-2 Design Transfer Activities
Article 36 Control of Design and Development
Changes
p. 2
p. 3
p. 4
Marketing —
Approval Article 69 Reporting Adverse Events, etc.
Holder, etc.
Article 70 Relationship with Good Vigilance —
Practice (GVP)
Article 71 Duties of General Manager
Responsible for Manufacturing and Sales of
Medical Devices, etc.
Article 72 Domestic Quality Assurance Manager
Article 72-2 Other Items to be Complied
Article 72-3 Duties of Appointed Marketing — (Not applicable to this
Approval Holders for Foreign Manufacturers of writing example)
Medical Devices, etc.
p. 5
Report date: December 5, 2023
2. Audit dates
(1) Facility 1: August 8, 2023 (from 9:00 am to 5:00 pm)
(2) Facility 2: August 9, 2023 to August 10, 2023 (from 9:00 am to 5:00 pm on each day)
(The audit scope and the time of the audit at each facility are as stated in the audit schedule attached.)
b. Facility 2:
Name of the audited company Iryokiki Maker Co., Ltd.
Address of the audited company 3-3-2 Kasumigaseki, Chiyoda-ku, Tokyo
Name of the audited facility Matsuzaka Plant, Iryokiki Maker Co., Ltd.
Address of the audited facility 231-11 Kamiya-cho, Matsusaka-shi, Mie
Number and date of license (registration) of the 24BZ111111; November 21, 2021
audited facility
(5) Name and title of the authorized person in the audited facility
a. Facility 1
Top Management: Ichiro Tanaka, Managing Director
Management Representative: Jiro Tanaka, Manager, Quality Assurance Section, Quality
Assurance Department
General Manager Responsible for Saburo Tanaka, General Manager, Quality Assurance
Manufacturing and Sales of Medical Department
Devices, etc.:
Domestic Quality Assurance Manager: Saburo Tanaka, General Manager, Quality Assurance
Department
b. Facility 2
Responsible engineering manager: Koichi Kita, Manager, First Manufacturing Section,
Manufacturing Department
c. QMS-related actions, including recall initiation reports etc., taken by the audited company after previous audit
The company initiated a voluntary recall (Class II) of Disposable Medical Device Catheter II (generic
name: balloon catheter for stone extraction) on December 12, 2022, because insufficient strength of the joint
section between the catheter segment and the balloon portion caused by adhesion failure could not be denied.
(7) Results of inspections/audits by the governments and ISO certification bodies etc.
December 5 to 8, 2022 ABC Co., Ltd. Complied
June 21 to 25, 2021 ANVISA Complied
July 6 to 10, 2020 FDA Complied
5. Findings
(1) Contents
Nonconformity # 1: Procedure titled“Qualification Criteria” specifies that the internal audit shall be
(Grade 1) conducted by persons who receive training for the QMS Ordinance, but the internal
auditors who conducted the internal audit of 2022 didn’t receive the training.
Nonconformity # 2: Regarding the balloon supplier which was newly adopted in 2021, on-site audit to the
(Grade 3) supplier which is required by the procedure wasn’t conducted and the supplier was not
approved.
6. Conclusion
(1) Effectiveness of the QMS
We conducted the audit on the status of implementation and maintenance of QMS at the audited facilities within
the scope of the audit, and confirmed that the audited facilities have established and are maintaining effective
QMS to achieve the quality objectives thereof.
(2) Achievement of the audit objectives
The audit team conducted the audit as per the audit plan and achieved the audit objectives.
(3) Conformity of QMS with the requirements
We judged that there are no particular problems with the compliance of the audited facilities and the product.
p. 8
p. 9
(Attachment)
1. Top Management
(1) Responder Ichiro Tanaka (Managing Director), Jiro Tanaka (Manager, Quality Control Section, Quality
Assurance Department)
(2) Process of Article 5 to 5-4, Article 7, Article 10, Article 12 to Article 23, Article 56 Article 66
audit
(3) Audited Quality Management System Standard Code (Quality Manual): SOP001 Version 3
documents Procedure for Management Review: SOP010 Version 3
Procedure for Change Control: SOP0014 Version 2
Operating Procedure for Internal Audits: SOP011 Version 4
Procedure for Qualification: SOP012 Version 5
Procedure for Training: SOP013 Version 2
Quality Policy: February 1, 2023
Quality Objectives: February 8, 2023
(4) Records Certificate of Appointment of Management Representative: November 1, 2019
subject to Management Review Minutes: February 14, 2023
audit Quality Meeting Minutes: July 4, 2023
Internal Audit Plan: FM011-01 Version 2, June 1, 2022
Checklist for Internal Audits: FM011-02 Version 4, December 5, 2022
Internal Audit Report: FM011-03 Version 3, December 15, 2022
List of Qualified Personnel for Operations: FM012-01 Version 2, July 28, 2022
Training Result Report: FM013-01 Version 2, March 3, 2022
(5) Audited Not limited to specified items.
product
(6) Content of Quality Management System Standard Code
audit The “Quality Management System Standard Code” (Quality Manual) covers responses
included in the QMS Ordinance revised in March 2021 and clearly documents non-applicable
requirements and their justifiable reasons. The Quality Manual was revised in May 2021 and the
contents of the revision have been notified to all involved personnel through various meetings
etc.
QMS Organization
The responsibilities and authorities of individual departments and members of individual
departments are documented in Appendix Table 2 “List of Segregated Duties” of the Quality
Manual. Besides the above, a Management Representative was appointed by the Top Management
with a “Certificate of Appointment,” dated November 1, 2019, and his/her responsibilities and
authority have been specified in the Quality Manual. The specified matters have satisfied the
contents set forth in Paragraph 2 of Article 16 of the QMS Ordinance.
p. 10
(Attachment)
are formulated in a form that can evaluate the achievement status thereof. We also confirmed,
based on the minutes of the quality meeting held in July 2023, that the achievement status of the
quality objectives of the above-mentioned departments had been appropriately evaluated.
Management Review
Management review procedure was defined in the “Procedure for Management Review.” The
procedural document specifies that management review shall be conducted once a year, and also
defines the attendees, review items, etc.
We checked the record of the management review conducted in February 2023. As a result, we
confirmed that management review had taken place in the presence of the management as well as
the attendees specified in the procedural document, and that the items specified in the procedural
document and the QMS Ordinance had been discussed and approved.
Internal Communication
The following explanation was provided: The quality meeting is held once a month as one of
the processes to facilitate information transmission. We checked the minutes of the quality
meeting held in July 2023. As a result, the quality meeting had been held in the presence of the
representatives of Facilities 1 and 2, including the General Manager Responsible for
Manufacturing and Sales (concurrently serving as the Domestic Quality Assurance Manager),
Management Representative, and the responsible engineering manager, for intra- and inter-facility
information sharing.
Change Control
The procedure for control of process changes was defined in the “Procedure for Change Control.”
This procedural document specifies that the assigned person in the relevant department, such as the
Quality Assurance Department and the Manufacturing Department, shall evaluate the level of
effects on the quality management system, product, and regulatory requirements, and record the
results in the “Change Application Form.”
Internal Audit
The internal audit procedure was defined in the “Operating Procedure for Internal Audits.” The
procedural document specifies that internal audit shall be conducted once a year. The internal
audit in 2022 was conducted in December 2022 using the “Checklist for Internal Audits” as per
the “Internal Audit Plan.” The internal audit results were recorded as an “Internal Audit Report.”
“Qualification Criteria” specifies that the internal audit shall be conducted by persons who
receive training for the QMS Ordinance. But the internal auditors who conducted the above
internal audit haven’t received the training. Therefore, this was identified as a nonconformity
(Finding # 1)
The procedural document specifies that observations detected in the internal audit shall be
classified as “Nonconformities” or “Observations,” and “Nonconformities” should be addressed
in accordance with the “Procedure for Corrective Actions.” We confirmed that the summary of
“Nonconformities” and the number of “Observations” detected in the internal audit in 2022 were
reported at the management review held in February 2023.
Training
p. 11
(Attachment)
The training procedure is defined in the “Procedure for Training.” The duties of individual
departments and official positions are defined in the “List of Segregated Duties” and the
competence required for persons responsible for and assigned to individual duties is defined in the
“Eligibility Criteria.”
The procedural document specifies that if any additional responsible or assigned person is
placed, the relevant person shall undergo the required training based on the “List of Segregated
Duties” and “Qualification Criteria,” registered in the “List of Qualified Personnel for
Operations,” and then become involved in the relevant operation. After completing training, a
training record was prepared on an individual basis.
We checked the “Training Result Report” for an operator involved in the catheter tip
processing procedure. As a result, we confirmed that this operator became involved in the
relevant operation after undergoing training, while the qualified personnel evaluated the result of
training and certified the concerned individual.
(7) Status of A deficiency was observed, and we therefore notified the audited company of it as an
compliance observation. For the details of the deficiency and status of improvement, refer to 5. Findings
p. 12
(Attachment)
2. Design Control
(1) Responder Jiro Tanaka (Manager, Quality Assurance Section, Quality Assurance Department), Koji Minami
(General Manager, Development Department)
(2) Process of Article 30 to Article 36-2
audit
(3) Audited Procedure for Design Control: SOP020 Version 8
documents Procedure for Risk Management: SOP021 Version 6
(4) Records Risk Management Report: FM021-03, January 10, 2018, March 20, 2018
subject to Design and Development Plan: FM020-01 November 1, 2017, January 26, 2018
audit Design and Development Input/Output Table: FM020-03, January 19, 2018, February 19, 2018
Design and Development Review Minutes: November 6, 2017, January 26, 2018, February 20,
2018, March 26, 2018
Evaluation Plan for the Strength of the Balloon Joint Section: January 19, 2017
Report on the Result of Testing for the Strength of the Balloon Joint Section: February 12, 2018
Design and Development Validity Confirmation Plan: February 9, 2018
Design and Development Validity Confirmation Result Report: March 9, 2018
Report on the Results of Testing for Mass-production Qualifications: March 15, 2018
Sterilization Validation Result Report: February 15, 2018
Report on the Result of Process Validation Related to Requirements for Catheter Shaft
Connection: February 9, 2018
(5) Audited Trade name: Disposable Medical Device Catheter
product Generic name: Balloon catheter for stone extraction
(6) Content of Overview of Design Control Process
audit The design control procedure was defined in the “Procedure for Design Control.” We
confirmed that the design control process of the facility consists of the stages shown in Table 1.
We audited the records of the new design and development project for the product shown in (5)
(hereinafter referred to as “this product”) to investigate the status of control of the design control
process.
p. 13
(Attachment)
Plan” discussed during the design and development review at Stage 2 was updated to reflect the
delay in the original schedule.
Inputs (Stage 2)
Inputs related to product requirements were clearly documented in the “Design and
Development Input/Output Table” and approved during the design and development review. We
confirmed that the functional, performance, usability, and safety requirements for the intended
use, applicable laws and regulations, risk management outputs, information obtained from
previous similar designs, and other requirements are incorporated in the entry fields of the
“Design and Development Input/Output Table.”
The risk management procedure was defined in the “Procedure for Risk Management” and
outputs are clearly documented in the “Risk Management Report.”
Outputs (Stage 3)
We confirmed that design and development outputs, such as drawings and performance testing,
are clearly documented in a form that enables verification against design and development inputs
in the output field of the “Design and Development Input/Output Table,” and had been approved
during the design and development review at Stage 3. We also confirmed, based on the contents
of the output field of the “Design and Development Input/Output Table,” that all outputs conform
to inputs.
“Design and Development Validity Confirmation Plan.” The background of the product used,
rationale for product selection, evaluation methods including those for other combined products,
and rationale for sample size were clearly documented in the plan. We confirmed that the results
of confirmation are recorded in the “Design and Development Validity Confirmation Result
Report,” and that the validation had been conducted as per the plan. We also confirmed that the
validity of design had been evaluated as required by using this product under mock environments
under which clinicians used animals.
p. 15
(Attachment)
3. Product Documentation
(1) Responder Jiro Tanaka (Manager, Quality Assurance Section, Quality Assurance Department)
(2) Process of Article 7-2, Article 26
audit
(3) Audited Procedure for Risk Management: SOP021 Version 6
documents Product Master File: DMR-002 Version 8, June 1, 2023
(4) Records Risk Management Report: FM021-03 Version 1, February 2, 2023
subject to
audit
(5) Audited Trade name: Disposable Medical Device Catheter
product Generic name: Balloon catheter for stone extraction
(6) Content of We confirmed that the Product Master File of the product shown in (5) had been prepared and
audit retained. We also confirmed that the Product Master File specifies all manufacturing processes in
each facility and contains elements set forth in Article 7-2 of the QMS Ordinance.
Risk Management
The risk management procedure was defined in the “Procedure for Risk Management.” This
procedural document specifies that risk analysis, risk control, and residual risk evaluation shall be
conducted and the final results shall be recorded in the “Risk Management Report.” Risk analysis
had been performed using the Failure Mode and Effect Analysis (FMEA) and risk identification had
been carried out during the manufacturing process and from the aspect of users. We checked the
“Risk Management Report” and confirmed that risk management had been conducted in accordance
with the procedural document.
The “Risk Management Report” had been handled as an input in the design and development
process of this product, and that the contents were confirmed during each design and development
review.
(7) Status of Complied
compliance
p. 16
(Attachment)
4. Manufacturing
(1) Responder Jiro Tanaka (Manager, Quality Assurance Section, Quality Assurance Department), Koichi Kita
(Manager, First Manufacturing Section, Manufacturing Department), Kozo Nishi (Manager,
Quality Control Section, Quality Control Department)
(2) Process of Article 24 to Article 25-2, Article 40, Article 41, Article 44 to Article 48, Article 51 to Article
audit 53, Article 58, Article 60 to Article 60-4
(3) Audited Product Master File: DMR-002 Version 8, June 1, 2023
documents QC Process Flow Chart (Disposable Medical Device Catheter): QC010 Version 7
Procedure for Balloon Welding (PO5124): SOP041 Version 1
Procedure for Final Testing: SOP042 Version 2
Procedure for Assessment of Product Release: SOP043 Version 3
Procedure for Process Validation: SOP044 Version 1
Procedure for Sterilization Validation: SOP045 Version 2
Procedure for Environment Control: SOP046 Version 2
Procedure for Control of Nonconforming Products: SOP047 Version 5
(4) Records Written Instructions and Records for Material Acceptance Testing: FM041 Version 1, June 2,
subject to 2023
audit Written Instructions and Records for Operations: FM042 Version 7, June 30, 2023
Sterilization Result Record (Mekkin Co., Ltd.): June 28, 2023
Report on the Result of Assessment of Product Release from the Manufacturing Site: FM043
Version 2, June 30, 2023
Validation Plan: DKK01-01, January 23, 2023
Validation Report: DKK01-03, February 24, 2023
Audit Report on Radiation Dose: May 8, 2023
Report on the Results of Measurement of Airborne Particles: June 20, 2023
Report on the Results of Measurement of Airborne Microbes: June 20, 2023
Report on the Results of Measurement of Attached Bacteria: June 26, 2023
Report on the Results of Measurement of Product-attached Bacteria: April 26, 2023
Differential Pressure Control Report: July 3, 2023
Temperature and Humidity Monitoring Results Report: July 4, 2023
Nonconformity Report (NCE#1000): FM047 Version 2, May 9, 2023
(5) Audited Trade name: Disposable Medical Device Catheter
product Generic name: Balloon catheter for stone extraction
(6) Content of We audited the status of manufacturing control and quality control particularly for the product
audit shown in (5) (hereinafter referred to as “this product”) to investigate the status of control of the
manufacturing process.
Manufacturing Control
Requirements for this product were defined in the “Product Master File,” and the
manufacturing process, facilities, processes requiring process validation, etc. are clearly
documented in the “QC Process Flow Chart.”
We checked the balloon and the catheter shaft connecting process, which is one of the
important processes for this product, through sampling as shown below, and confirmed that the
control of this process had been conducted in accordance with the procedure.
p. 17
(Attachment)
The connection of the balloon and the catheter shaft was performed by laser beam welding.
This welding process is automated, and the setup values (output value and time) for welding are
defined in the “Procedure for Balloon Welding.” The procedural document specifies that the
operation of the relevant process shall be recorded as “Written Instructions and Records for
Operations,” and we confirmed that the date/time, personnel, setup values, etc. of the operation
had been recorded therein.
Manufacturing Records
We confirmed in the following manufacturing and testing records of this product (Batch No.:
June 30, 2023, Manufacturing No.: KK0630) that the records had been prepared in a way that
could trace the product to the extent of raw materials and identify the quantity manufactured and
the quantity approved for distribution.
- “Written Instructions and Records for Material Acceptance Testing”
- “Written Instructions and Records for Operations”
- “Sterilization Result Record (Mekkin Co., Ltd.)”
- “Report on the Result of Assessment of Product Release from the Manufacturing Site”
Identification Control
We confirmed that raw materials before and after acceptance testing, identified by red and
green labels, respectively, were stored in the raw material storage area in the warehouse, and
those before and after acceptance testing were identified from each other.
The “Written Instructions and Records for Operations” was affixed to semi-finished products
in the manufacturing process and moved with the products through the process, which enables
identification of the products in the different stages.
We confirmed that the products before and after authorization of release are stored separately
in individual areas in the warehouse, which enables status identification of the products in
relation to release of the products.
the processes considered subject to validation shall then be summarized in the “Process
Validation Master Plan,” and then validation shall be conducted.
We checked the “Validation Plan” and “Validation Report” concerning the strength of the
balloon joint section of this product. As a result, we confirmed that the worst conditions of
process parameters had first been examined, and it was confirmed as validation of process
performance qualification that the product manufactured on a commercial scale under the
specified conditions had satisfied the product specifications. We also confirmed that the method,
assessment criteria, and rationale for sample size for evaluation are clearly documented in the
Validation Plan.
p. 20
(Attachment)
Corrective Actions
The procedure for corrective actions was defined in the “Procedure for Corrective Actions and
Preventive Actions.” When nonconformity was detected, the content of nonconformity was
reviewed and the director of the Quality Assurance Department assessed whether to take
corrective actions or not. The procedural document specifies that the Management Representative
shall verify that corrective actions taken have no harmful effect and confirm that corrective
measures taken are effective, and the director of the Quality Assurance Department shall approve
them. The progress status of corrective actions was confirmed at the monthly “Quality Meeting.”
We checked the following records through sampling and confirmed that control of corrective
actions had been conducted in accordance with the procedure.
- Corrective Action Plan and Report (CA#2017017)
- Quality Meeting Minutes, July 2023
(7) Status of Complied
compliance
p. 21
(Attachment)
6. Purchasing Control
(1) Responder Saburo Tanaka (General Manager, Quality Assurance Department), Jiro Tanaka (Manager,
Quality Assurance Section, Quality Assurance Department), Hiroshi Higashi (General Manager,
Purchasing Department)
(2) Process of Article 37 to Article 39, Article 84
audit
(3) Audited Quality Management System Standard Code (Quality Manual): SOP001 Version 3
documents Procedure for Purchasing Control: SOP060 Version 2
(4) Records Suppliers Evaluation Table: FM060-02 Version 1, October 3, 2022
subject to Visit Audit Result Report: June 3, 2022
audit Periodic Confirmation Result Report: FM090 Version 2, March 9, 2022
(5) Audited Trade name: Disposable Medical Device Catheter
product Generic name: Balloon catheter for stone extraction
(6) Content of Supplier Control
audit The procedure for control of suppliers of purchased products was defined in the “Procedure for
Purchasing Control.” The procedural document specifies that suppliers shall be classified into
three categories from A to C depending on the level of effects on the finished product, and items
required for pre-selection evaluation (on-site audit, conduct of questionnaires, obtainment of the
ISO Certificate, etc.) had been set for each category. As for re-evaluation of suppliers, items
required for re-evaluation (data of the acceptance test, status of delivery, periodic on-site audits)
and the criteria had been set for each category in the same manner, and we confirmed that the
control of suppliers had been conducted, as planned, in accordance with the criteria.
We checked the re-evaluation records prepared for the supplier of the catheter shaft in 2022.
As a result, we confirmed as follows: The company had classified the relevant supplier as the
highest-risk Category A, then had not only conducted an on-site audit but had also evaluated the
nonconformity rate in the acceptance test and status of delivery in accordance with the procedure,
and had confirmed that the relevant supplier satisfied the criteria.
We checked the evaluation and selection records prepared for the balloon supplier which was
newly adopted in 2021 and we found that on-site audit required by the procedure was not
conducted and the supplier was not approved. Therefore, this was identified as a nonconformity
(Finding # 2).
The procedure for control of registered manufacturing sites was defined in the “Quality
Manual.” The procedural document specifies that the QMS operation status of the registered
manufacturing site shall be confirmed, as necessary, for appropriate control, in addition to
evaluation of the registered manufacturing site in accordance with the “Procedure for Purchasing
Control.” We confirmed that the “Periodic Confirmation Result Report” had been prepared based
on the fact that Mekkin Co., Ltd. had performed the sterilization process and that compliance with
the QMS Ordinance had been evaluated on an on-site basis as the role of the Marketing Approval
Holder.
(7) Status of A deficiency was observed, and we therefore notified the audited company of it as an
compliance observation. For the details of the deficiency and status of improvement, refer to 5. Findings.
p. 22
(Attachment)
p. 23
(Attachment)
8. Customers
(1) Responder Jiro Tanaka (Manager, Quality Assurance Section, Quality Assurance Department), Koji Minami
(General Manager, Development Department), Kozo Nishi (General Manager, General Affairs
Department)
(2) Process of Article 11, Article 27 to Article 29
audit
(3) Audited Iryokiki Maker Price List: Version 120
documents Procedure for Information Provision to Customers: SOP081 Version 1
Procedure for Customers’ Opinion Collection: SOP080 Version 1
Disposable Medical Device Catheter Catalogue 20221101
(4) Records Order Form (Agency: Nakayama Medical Instruments Co., Ltd.) dated March 22, 2023, revised
subject to Order Form dated March 24, 2023
audit Confirmation/Approval Records for Disposable Medical Device Catheter Catalogue
Inquiry Form (Yamamoto Hospital) dated April 10, 2022
(5) Audited Not limited to specified items.
product
(6) Content of Determination of Requirements Related to Products
audit <Determination of Customer Requirements Related to Design and Development>
The Development Department obtained requests etc. for development of new products or
improvement of existing products from the agency. The Development Department clarified product
requirements by adding their own requirements considered necessary as the Marketing Approval
Holder (requirements necessary for designated or intended use, requirements required under laws
and regulations [e.g., Japanese Industrial Standards (JIS)] to the obtained information, and
incorporates them into the design and development inputs.
The need for training of customers was clarified through design and development (usability, risk
management, etc.).
p. 24
(Attachment)
recorded the result in the order form. The General Affairs Department also provided the
Manufacturing Department with the instruction to deliver the product in stock or manufacture the
product. When the content of the order form was changed, the General Affairs Department
confirmed it in the same manner and corrected the instruction for the Manufacturing Department.
We confirmed the set of procedures shown above in the order form from the agency Nakayama
Medical Instruments Co., Ltd.
(7) Status of Complied
compliance
p. 25
(Attachment)
p. 26
(Attachment)
The recall procedure was defined in the “Procedure for Recall.” The procedural document
specifies that the matter of recall shall be kept in the record and be reported in writing to the
General Manager Responsible for Manufacturing and Sales of Medical Devices, etc.
p. 27