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Job Description - Sutherland

Sutherland, a 35-year-old organization, is looking to hire customer care executives for their business process services. The roles would be located in Chennai, Mumbai, Cochin, or Hyderabad and involve responding to customer inquiries via phone, email, and chat to provide solutions. Qualified candidates should have strong English communication skills, a willingness to work rotational shifts including nights, and a relevant college degree. Benefits include working for a certified great place to work and developing career and life skills through customer interactions.

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Shresth Sanskar
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119 views

Job Description - Sutherland

Sutherland, a 35-year-old organization, is looking to hire customer care executives for their business process services. The roles would be located in Chennai, Mumbai, Cochin, or Hyderabad and involve responding to customer inquiries via phone, email, and chat to provide solutions. Qualified candidates should have strong English communication skills, a willingness to work rotational shifts including nights, and a relevant college degree. Benefits include working for a certified great place to work and developing career and life skills through customer interactions.

Uploaded by

Shresth Sanskar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Sutherland would like to collaborate with your esteemed Institute and present possibilities to college

students. We want to offer this chance to both new and seasoned pupils. Graduates and students
currently pursuing their degrees can both participate. Please bear in mind that we are searching for
those who are prepared to move to one of these locations - Chennai, Mumbai, Cochin or Hyderabad.

Sutherland, a 35-year-old organization, has undergone a unique digital transition. We are the driving
force behind today's experience goliaths, businesses renowned for the life-changing experiences they
provide. Sutherland is a company that focuses on experience-led digital transformation and can assist
organizations in achieving non-linear development by providing superbly built experiences for your (very
human) clients and staff. We achieve this by fusing real-time analytics, AI, cognitive technologies,
automation, and human-centered design to scale and precision. We are partners with FinScan,
ServiceNow, and Google Cloud. Sutherland is the digital backbone for organizations worldwide,
connecting 140 countries and completing 43 million transactions in more than 40 languages.

To provide customer engagement services globally, we are now hiring for business process services. The
job specifics are listed below –

• Designation - Customer Care Executive (technical/ non-tech/ back office)


• Shift timings - Rotational Shifts
• Work location – Chennai, Mumbai, Cochin, and Hyderabad.
• Interview Mode – Virtual
• Rounds of Interview – HR round, Managerial round, and Voice and Accent round.
• Salary – Best in the industry

• What we are looking for –

1. Must possess fluent communication skills in English, both verbal and written
2. Must be prepared to work in night shifts
3. Any engineering, science, or arts graduate may apply
4. Newcomers are welcome
5. All relevant paperwork must be available (academic certificates, Aadhar card, and Pan card)
6. Must be willing to move to any of these locations - Chennai, Mumbai, Cochin, and Hyderabad

• Desired Candidate Profile –

1. Effective English communication skills


2. Sound use of logic
3. The candidate must be able to answer inquiries through calls or emails
4. Should feel comfortable working both from the office and at home
5. The applicant must be flexible and comfortable working night shifts in locations that are open
24/7

• Roles and Responsibilities –

1. Responsible for responding to customer inquiries (voice, email, and chat)


2. Able to recognize and relate to a range of client requirements and situations
3. Provide customers with solutions in a warm, assured, and competent manner
4. Use a variety of internal and client-based tools and apps for managing and serving customers
5. When necessary, transfer customers to the proper departments
6. Carry out case management, documentation, and data input
7. Participate in a team-based environment and collaborate with others there
8. Meet and maintain necessary KPIs and targets

• Benefits for the Candidates Selected –

1. Work in a company with a Great Place to Work certification thrice in a row


2. Learn life skills, such as how to deal with difficult situations, adjust to change, and solve issues
3. Have the chance to brighten someone's day every day
4. Be recognized as you forge ahead and launch your career
5. Avail Pick-up and drop-off services
6. Avail 15 days of lodging while searching for suitable accommodation
7. Be eligible for relocation bonuses or travel reimbursement, if applicable

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