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Chapter 6-APPLICATIONS

1. The chapter discusses IT applications used in the travel and tourism industry, focusing on airline reservation and ticketing systems. 2. It differentiates between Central Reservation Systems (CRS), used by airlines and travel agents, and Global Distribution Systems (GDS) which connect multiple airlines and allow for real-time access to flight inventories. 3. The major GDS discussed are Sabre, Amadeus, Galileo, and Worldspan. Students are assigned to research and identify which GDS local Philippine airlines like Philippine Airlines and Cebu Pacific utilize.

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175 views

Chapter 6-APPLICATIONS

1. The chapter discusses IT applications used in the travel and tourism industry, focusing on airline reservation and ticketing systems. 2. It differentiates between Central Reservation Systems (CRS), used by airlines and travel agents, and Global Distribution Systems (GDS) which connect multiple airlines and allow for real-time access to flight inventories. 3. The major GDS discussed are Sabre, Amadeus, Galileo, and Worldspan. Students are assigned to research and identify which GDS local Philippine airlines like Philippine Airlines and Cebu Pacific utilize.

Uploaded by

Job Dave Toledo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Applied

Business
Tools &
Technologies
BSHM 23
IT Applications in the Travel and
Tourism Industry

CHAPTER 6
Learning Objectives:
After the completion of the chapter, students will be able to:

1. learn airline reservation and ticketing in an accredited IATA, Sabre Simulation Link;

2. differentiate CRS and GDS;

3. explain the functionalities of CRS and GDS; and;

4. Identify the CDS/GDS used by local airlines.


Introduction
The use of IT applications and tools in the travel and tourism industry is very significant. As this
industry is big and is challenging, serving all types of passengers and travelers will be difficult to
manage without the right system that will help the organization provide the convenience their
clients deserve.

Airlines’s success, for instance, depends largely on its ability to intelligently manage sales,
marketing, and other business processes as well as its customer database.
Some airlines operating in the Philippines:

•Philippine Airlines

The Travel •Cebu Pacific

Industry •Air Asia

•Skyjet
The Travel Industry is composed of
those establishments responsible
for transporting people from one
place to another based on their
desired destination such as;
1. Airline companies
2. Shipping lines
3. Bus lines
4. Travel agencies/Tour operators
Expectations of Clients in the
Travel Industry
Schedules of flight

Prices of tickets

Comfort of seats

Quality of meals

Treatment by the crew members and ground staff

Airport facilities

Assistance in travel arrangements

Assistance in arranging hotel accommodation

Assisting in customer’s problems immediately in the airport front office


Customer with the Travel Agency

• assistance • Wait for


Travel • To book
Customer • Travel Passenger • Travel
Agency • itinerary
agency schedule

A typical reservation procedure for an airline service


Customer with Online Booking

• Fill flight • Print e-


• Visit details ticket
Customer website Customer • Pay via Passenger • Wait
• airline credit travel
card sched

Convenience to Customer since there is no waiting time, nor


visits to the agency for a service
Central Reservation System vs
Global Distribution System
CRS – a computer based reservation system. Used GDS – another computer based system reservation
by airlines and travel agents and hotels to store and system. Its network of providers brings products and
retrieve information and conduct travel transactions. services worldwide. Customers experience real-time
access to inventories and pricing of companies.
It provides details of available daily flight schedule
It provides simplified access to users
It provides flight availability details
It connects to multiple airlines
It provides fare quotes details
It needs less maintenance
It provides reservation details
It offers flexibility
It provides ticketing details

It provides refunds and cancellation details


Four (4) Major GDS

1. SABRE

2. Amadeus

3. Galileo

4. Worldspan
Functions of CRS
Functions of GDS
Assignment: Group
Identify the GDS/CRS used by local airlines.

Visit the website of all local airlines serving domestic and international flights. Check the content
of their website and familiarize how they communicate with their clients through it. Then, check
by calling them to know what kind of GDS are they using. If calling is not possible, you may also
check on GDS’ websites and check on their partner airlines in the Philippines.

Name your references:


References
https://www.bangaloreaviation.com/2015/07/airline-distribution-gds-systems.html

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