FAQ

1. I already make a payment how long will it be updated into my account?

For cash deposit / online payment / ATM or CDM payment, it will be updated within 3 hours after you
faxing in “Payment Submission Form’. Please do polling at your e-pay terminal for account update.

For cheque payment, it will only update once cheque is cleared and shown in e-pay bank statement.

For payment via JomPAY, it will be updated in 10 minutes upon successful transaction. This service is
available everyday including Public Holidays.

2. Can I check TNG card balance for customer?

Yes, if your account comes with TNG service.
- Press ‘Admin’ button and key in your sale password
RETAILER
QUICK GUIDE
- Select TNG card balance
- Place customer TNG card on top of card reader
- Terminal will display TNG card balance and receipt will be printed out

3. How can I know my account credit balance?

TO
Terminal will show your credit balance every time you did a transaction. Apart from that, you can print
credit report to see your available terminal balance.
- Press ‘Admin’ button and key in your admin password
- Press ‘Enter’
- Select ‘4’ for reports
- Select ‘4’ for others

EPAY TERMINAL
- Select ‘1’ for credit
- Credit Report slip will be printed out

4. Im out of paper roll. How can I obtain new paper roll?

Please be informed that there is a new facility in e-pay’s terminal to request paper roll effective from
Now. You can request paper roll direct FROM EPAY TERMINAL (Please refer page 10), or you can self
collect from e-pay HQ @ 16-18, Jln PJS 11/28A, Bandar Sunway

5. How can I obtain my account statement, invoice, transaction report, copy of user guide, payment and
void submission form?
You can obtain all the above mentioned by accessing your OGLite online account.

6. How can I signup for my OGLite account?

After receiving your e-pay terminal, kindly go to https://www.oriongateway.com:8443/oglite/index to
signup.

EPAY HQ | 16-18, Jln PJS 11/28A, Bandar Sunway 24 EPAY HQ | 16-18, Jln PJS 11/28A, Bandar Sunway
Helpline: 03-5623 6000 | Email: [email protected] Helpline: 03-5623 6000 | Email: [email protected] Version : 26062020
 INDEX 5.2 - OGL Lite– After approval

1.0 Terminal Function After approval - OGL Lite

1.1 Prepaid Mobile M’sia Page 3 1. Once approved, retailer will receive a ‘user account creation’ email from [email protected]
1.2 Bill Payment Page 4 2. Click the link given to create username.
1.3 TNG Reload Page 5
1.4 TNG Payment Page 6
1.5 Pre Auth Page 7
1.6 Pre Auth complete Page 8
1.7 Pre Auth Void Page 9
1.8 E-Wallet Payment (Sale) Page 10
1.9 E-Wallet Payment (Void) Page 11
1.10 Re-Print Voucher / Void Page 12
1.11 Request Paper Roll Page 13
3. Enter the details needed.
2.0 How to make payment
4. Click ’Request TAC’ button to request for TAC.
2.1 Via Jompay Page 14
2.2 Via Cash Deposit/Cheque/Online Payment Page 15 5. Enter the TAC and click ‘Submit’ button.

3.0 Terminal Setup

3.1 Long Way Poll (Ethernet) Page 16
3.2 Long Way Poll (Modem) Page 17
3.3 Long Way Poll (GPRS) Page 18
4.0 Print Report
4.1 Shift Total / Day Total Page 19
4.2 End Shift Page 20
4.3 End Day Page 21
5.0 OGL Lite
5.1 Retailer Singup Page 22
5.2 After Approval Page 23
6.0 FAQ Page 24

2 23
 5.1 - OGL Lite – Retailer Signup 1.1 - Terminal Function – Sales (Prepaid Mobile M’sia)
TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO
OGL Lite
e-pay dd/mm/yy SALE
1. Open a browser and go to https://www.oriongateway.com:8443/oglite/index hh:mm Hotlink 10 Press Yes to confirm
N4.0.6B RM10.00 Product
2. Click ‘form’. Press Sale Press No to return to
main menu

Sale Poll Admin Yes No

Sale SALE
Please Key in your sale
operator password to Prepaid Topup Voucher
Operator password: proceed will be printed out
Press enter Printing Receipt…

******
1 Prepaid Mobile M’sia
2 Prepaid Mobile MVNO
3 e-Wallet E-PAY (M) Sdn Bhd
Select your product by
3. Fill in the e-form and click ‘submit’ when done. 4 Oversea IDD TEST 1
5 Online Games
pressing the number keys.
Example: Press 1 16-18, Jalan PJS11/28A,
6 DD/Internet
7 PTPTN 46150 Bandar Sunway,
8 Bill Payment Petaling Jaya, Selangor
1 DiGi Terminal ID: 80002603
2 Hotlink Select your product by 11/10/19 15:13:13
3 Celcom pressing the number keys.
4 Umobile Example : Press 2
5 YES

1 Hotlink 5 Hotlink 5
2 Hotlink 10 0123456789
3 Hotlink 30 Select your product by Expires : 12/12/12
4 Hotlink 60 pressing the number keys.
5 Hotlink 100 Example: Press 1 RM 5.00
---------------------------------------------------------
Serial Number : 0123456789
Sale Transaction Number : 0132465789
Press ENTER. Cashier : 0002
Available credit: (The amount shown is the
RM1000.00 available credit for the
day )

Enter to continue…
NOTE: After submitting the e-form, retailer need to wait for approval.
SALE Press Yes to confirm
Hotlink 10 Product
RM10.00 Press No to return to Note: Product No 1 – No 5 will follow the same steps
main menu (Top up Voucher)

Yes No
22 3
 1.2 - Terminal Function – Sales (Bill Payment) 4.3 - Print Report (End Day)
TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO E-PAY (M) Sdn Bhd
e-pay dd/mm/yy SALE TERMINAL DISPLAY WHAT TO DO TEST 1
hh:mm Amount Range: e-pay dd/mm/yy 16-18, Jalan PJS11/28A,
N4.0.6B 10.00-1000.00 hh:mm 46150 Bandar Sunway,
Press Sale Key in Amount Petaling Jaya, Selangor
N4.0.6B
Terminal ID: 80002603
Enter AMT Press Admin 11/10/19 15:13:13
Sale Poll Admin 0.00 *DAY TOTAL*
Sale SALE Press Yes to confirm Performed By
Please Key in your sale TNB Bill Payment Product Sale Poll Admin Operator ID: 0001
operator password to RM10.00 Press No to return to Admin Operator Name : ADMIN
Operator password: proceed main menu Please Key in your sale
Press enter Product Type : e-Wallet Payment
operator password to
proceed
____________________________
****** Yes No Operator password:
Product Type Sold Total
1 Prepaid Mobile M’sia Press enter
SALE Brand
2 Prepaid Mobile MVNO
3 e-Wallet Select your product by 1 TNG Card Balance
____________________________
4 Oversea IDD Bill Payment Voucher will
pressing the number keys. be printed out 2 Report TnG eWallet PMT 3 1.50
5 Online Games
6 DD/Internet Press 8 ___________________________________
3 End Shift Press 2 to select Report
7 PTPTN Printing Receipt… Grand Total : 3 1.50
4 Reprint Receipt
8 Bill Payment ___________________________________
1 Astro 5 Check TXN Status
2 UMobile Bill Payment Select your product by E-PAY (M) Sdn Bhd
3 Celcom Bill Payment pressing the number keys. TEST 1 1 Shift Total
4 Maxis Bill Payment
5 YES Bill Payment
Example : Press 7 16-18, Jalan PJS11/28A, 2 Day Total Press 3 for end day
6 Air Selangor 46150 Bandar Sunway, 3 End Day
7 TNB Bill Payment
Petaling Jaya, Selangor 4 Refund
8 TM/Streamyx/UNIFI
Sale Terminal ID: 80002603 5 Others
11/10/19 15:13:13
Available credit: Press ENTER. End Day
RM1000.00 (The amount shown is the
available credit for the
day ) Confirm to reconcile ? Press Yes
Enter to continue… TNB Bill Payment
Sale RM 10.00
Key in customer bill ac- ---------------------------------------------------------
count number Account Number : 0123456789
Enter/Swipe Number: Press enter Yes No
End Day
*******
Report will be printed out
SALE
Press Yes to confirm Prod-
Confirm Entry: uct Note: NO refund is allowed for any bill payment
1000897654 Press No to return to Printing report...
main menu
Yes No 4 21
 4.2 - Print Report (End Shift) 1.3 - Terminal Function – TNG Reload
E-PAY (M) Sdn Bhd TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO
TERMINAL DISPLAY WHAT TO DO TEST 1 e-pay dd/mm/yy Sale
e-pay dd/mm/yy 16-18, Jalan PJS11/28A, hh:mm Press Yes to confirm
hh:mm N4.0.6B Touch N Go 10 Product
46150 Bandar Sunway,
Press Sale RM10.00 Press No to return to
N4.0.6B Petaling Jaya, Selangor
Press Admin main menu
Terminal ID: 80002603
11/10/19 15:13:13 Sale Poll Admin Yes No
END SHIFT* Sale SALE
Sale Poll Admin Please Key in your sale
Shift Number : 1
Admin operator password to Place Touch N Go card on
Shift Start : proceed
Please Key in your sale Operator password: Topup Card the reader
15:13:13 Press enter
operator password to
Shift End :
Operator password: proceed ******
11:31:23
Press enter 1 Prepaid Mobile M’sia SALE
2 Prepaid Mobile MVNO
1 TNG Card Balance Product Type : e-Wallet Payment 3 e-Wallet Press F4 to view other Receipt Voucher will be
___________________________ 4 Oversea IDD
2 Report menu printed out
5 Online Games
Product Type Sold Total 6 DD/Internet Printing Receipt…
3 End Shift Press 3 to end shift
Brand 7 PTPTN
4 Reprint Receipt 8 Bill Payment
5 Check TXN Status
____________________________
1 Other
TnG eWallet PMT 3 1.50 2 Remittance E-PAY (M) Sdn Bhd
Select your product by
___________________________________ 3 Request Paper Roll TEST 1
End Shift pressing the number keys.
Grand Total : 3 1.50 4 TNG Reload Top UP
Press 4 16-18, Jalan PJS11/28A,
___________________________________ 5 Touch N Go Payment
Confirm to reconcile ? Press yes 46150 Bandar Sunway,
Petaling Jaya, Selangor
OPERATOR SUMMARY :
Terminal ID: 80002603
1 Touch N Go 10
Yes No Operator ID : 0002 2 Touch N Go 20 11/10/19 15:13:13
End Shift Operator Name : Sale 3 Touch N Go 50 Select your product by
4 Touch N Go 100 pressing the number keys.
5 Touch N Go 150 Example: Press 1
Product Type : e-Wallet Payment 6 Touch N Go 200
Report will be printed out Touch’ n Go Reload 10
____________________________ 7 Touch N Go 500
Product Type Sold Total
*RELOAD*
Printing report...
Brand Sale RM 10.00
____________________________ Press ENTER. ---------------------------------------------------------
Available credit: (The amount shown is the
TnG eWallet PMT 3 1.50 TXN Ref : N4R01001500009
RM1000.00 available credit for the
___________________________________ Transaction Number : 0132465789
day )
Grand Total : 3 1.50
___________________________________ Enter to continue…

Note : TNG Reload CANNOT VOID

20 5
 1.4 - Terminal Function – TNG Payment 4.1 - Print Report (Shift Total / Day Total)
TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO
TERMINAL DISPLAY WHAT TO DO E-PAY (M) Sdn Bhd
e-pay dd/mm/yy e-pay dd/mm/yy
SALE TEST 1
hh:mm hh:mm
N4.0.6B 16-18, Jalan PJS11/28A,
N4.0.6B
Place Touch N Go card on Press Admin 46150 Bandar Sunway,
Press Sale
the reader Petaling Jaya, Selangor
Purchase Transaction
Terminal ID: 80002603
Sale Poll Admin Sale Poll Admin
11/10/19 15:13:13
Sale Admin
SALE
Please Key in your sale
*SHIFT TOTAL*
Please Key in your sale
operator password to operator password to Shift Number : 1
Receipt Voucher will be
Operator password: proceed Operator password: proceed Shift Start : 15:13:13
printed out
Press enter Press enter
Printing Receipt…

******
1 Prepaid Mobile M’sia 1 TNG Card Balance
2 Prepaid Mobile MVNO E-PAY (M) Sdn Bhd 2 Report
3 e-Wallet Press F4 to view other 3 End Shift Press 2 to select Report
4 Oversea IDD TEST 1
menu 4 Reprint Receipt
5 Online Games 16-18, Jalan PJS11/28A,
5 Check TXN Status
6 DD/Internet 46150 Bandar Sunway,
7 PTPTN E-PAY (M) Sdn Bhd
8 Bill Payment Petaling Jaya, Selangor
TEST 1
1 Other Terminal ID: 80002603 1 Shift Total
16-18, Jalan PJS11/28A,
2 Remittance Select your product by 11/10/19 15:13:13 2 Day Total Press 1 to select - Shift
3 Request Paper Roll 3 Refund total , or 46150 Bandar Sunway,
pressing the number keys.
4 TNG Reload Top UP 4 Others Press 2 to select—Day Petaling Jaya, Selangor
5 Touch N Go Payment
Press 5
total Terminal ID: 80002603
11/10/19 15:13:13

1 Touch N Go Payment Touch’ n Go Payment

*DAY TOTAL*
Performed By
*PAYMENT*
Select your product by Operator ID: 0002
pressing the number keys. RM 10.00 Report will be printed out
Press 1 ---------------------------------------------------------
Printing report...
TXN Ref : N4R01001500009
Transaction Number : 0132465789
Sale Cashier : 0002
Amount Range
SALE
0.05 - 1000.00 Key in payment amount
Press enter ---------------------------------------------------------

Enter Amt
10.00

6 19
 3.3 - Terminal Setup – Long Way Poll (GPRS) 1.5 - Terminal Function – Pre Auth (E-Wallet)
TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO Technical Support 9
e-pay dd/mm/yy e-pay dd/mm/yy
hh:mm Epay TS 9
hh:mm
N4.0.6B GHL Office
Press Poll N4.2.12B
GPRS Password: Leave it blank then press Terminal ID: 80014095
enter Press Other
03/10/19 14:12:37
Sale Poll Admin
1 Pre Auth Press Pre Auth
Manual Poll
Press F2 Button
Key in host IP then press
Connect to Host? Host IP: enter
1 Pre Auth Press Pre Auth Alipay eWallet
Yes No 2 Pre Auth Complete * Pre Auth *
1 Ethernet RM **.**
2 Modem
3 Dialup Select 4 to choose Key in host port then
4 GPRS GPRS Pre Auth Key In Sales Password
press enter ------------------------------------------
Host Port: Operator Password : QR Code ***********************

8090 ****** TXN Ref: ********

Transaction Number: **********
1 e-Wallet Press e-Wallet
Key in GPRS dial number Select ‘Yes’
GPRS Dial Number: then press enter Connect to Host?

*99# Yes No
1 e-Wallet Payment Press e-Wallet Payment

Manual Poll
Key in GPRS APN then
GPRS APN: press enter Polling Success
Pre Auth Key In / Scan Ewallet QR Note : For time being Pre Auth
Complete success Code only available for Alipay E-Wallet
Printing Report...
and selected merchant ONLY
Enter/Swipe Number :
GPRS APN Host IP :
Pre Auth Press Yes
GPRS Username: Leave it blank then press Maxis = maxis3g
enter 58.26.9.22 / Confirm Entry :
Celcom = celcom3g 219.92.28.137
*****************
Host Port :
Digi = 3gdgnet Yes No
8090 Pre Auth
UMobile = my3g
Enter Amt Key in amount and press
Tunetalk = tunetalk enter
0.00
18 7
 1.6 - Terminal Function – Pre Auth Complete (E-Wallet) 3.2 - Terminal Setup – Long Way Poll (Modem)
TERMINAL DISPLAY WHAT TO DO
Technical Support 9 TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO
e-pay dd/mm/yy
Epay TS 9 e-pay dd/mm/yy
hh:mm hh:mm
N4.2.12B GHL Office N4.0.6B
Press Other Terminal ID: 80014095 Press Poll Select ‘Yes’
03/10/19 14:12:37 Ignore Dial Tone:
Sale Other Poll Admin
1 Pre Auth Sale Poll Admin Yes No
Press Pre Auth Manual Poll
Press F2 Button

1 Pre Auth Connect to Host? Connect to Host? Select ‘Yes’

2 Pre Auth Complete Alipay eWallet
Press Pre Auth Complete
* Pre Auth Complete *
Yes No Yes No
RM **.** 1 Ethernet Manual Poll
Pre Auth Complete 2 Modem
3 Dialup Select 2 to choose
Operator Password : Key In Sales Password ------------------------------------------ 4 GPRS Modem Polling successful.
TXN Ref: ******** Complete success
****** Printing Report...
Transaction Number: **********
1 e-Wallet
Operator ID: ****
Press e-Wallet
Prefix: Key in PABX no (if any)
For server number, please check with Epay
follow by comma, then CS at 03-56236000
1 e-Wallet Payment press enter

Press e-Wallet Payment

If polling not success please call Epay CS at
Key in PAD number 03-56236000 for troubleshooting purposes
Pre Auth Complete Server Number: (according to state) then
press enter.
Enter TXN Ref : Key In TXN Ref at receipt Note : For time being Pre Auth
(Key in full TXN Ref)
********** only available for Alipay E-Wallet
and selected merchant ONLY
Pre Auth Complete Key in amount and press
enter
(Amount should not be
Enter Amt higher than the pre auth)

0.00
Pre Auth
Press yes to print
customer copy
Print Customer Copy
8 17
Yes No
 3.1 - Terminal Setup – Long Way Poll (Ethernet) 1.7 - Terminal Function – Pre Auth Void (E-Wallet)
TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO Technical Support 9
e-pay dd/mm/yy e-pay dd/mm/yy
hh:mm Epay TS 9
hh:mm
N4.0.6B GHL Office
Press Poll N4.2.12B Press Admin
Terminal ID: 80014095
Sale Other Poll Admin 03/10/19 14:12:37
Sale Poll Admin Admin Key In Admin Password
Manual Poll
Press F2 Button Operator Password :
******
Connect to Host?
1 Operator Maint. Press Void Sale
Alipay eWallet
2 Enable Demo Mode
Yes No * Pre Auth *
3 Void Sale
1 Ethernet RM **.**
4 Reports
2 Modem
3 Dialup Select 1 to choose 6 Reprint Receipt
4 GPRS Ethernet 1 Void Pin Press Pre Auth
------------------------------------------
2 Top up
QR Code ***********************
3 Payment
TXN Ref: ********
4 Pre Auth
Transaction Number: **********
Host IP : 1 e-Wallet Press e-Wallet
Host IP: Key in host IP then press
enter 58.26.9.22 / 219.92.28.137
58.26.9.22 Host Port : 8090
1 e-Wallet Payment Press e-Wallet Payment

Key in host port then If polling not success please

Host Port: press enter.
call Epay CS at 03-56236000 Note : For time being Pre Auth
Void Pre Auth
for troubleshooting purposes only available for Alipay E-Wallet
Key In TXN Ref at receipt
8090
Enter TXN Ref: (Key in full TXN Ref) and selected merchant ONLY
**********
Void Pre Auth
Connect to Host? Select ‘Yes’ Key In Transaction
Enter Transaction #: Number
Yes No
***
Manual Poll Void Pre Auth
Key in amount and press
Polling successful. enter
Complete success Enter Amt
Printing Report...
16 9
 1.8 - Terminal Function – E-Wallet Payment (Sale) 2.2 - How to make payment via cash deposit/cheque/online payment
TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO
e-pay dd/mm/yy Sale 1. Payment Channel 3. Minimum Payment/Reload Amount
hh:mm Prepaid Account Minimum amount Reload
Print Customer Copy: Print Customer Copy Cash Deposit / Cheque Bank in / Online Payment
N4.2.12B
You can bank in cash or cheque/ transfer payment  Main- minimum RM500once chq clear
Press Sale to our bank acct at:  TNG- minimum RM300

Yes No MBB: 5123 – 1610 – 3965 Postpaid Account (petro station / postpaid account)
Sale Other Poll Admin
CIMB: 800 – 306 – 3975
Sale  Main- no minimum payment (follow in-
PBB: 3105 – 615 – 724 voice)
Please Key in your sale  TNG- minimum RM500
operator password to 2. Payment Update
Operator password: Prepaid Account (petromart convert to prepaid)
proceed
Press enter After payment has been made, kindly update e-pay  Main- Minimum RM500
****** Technical Support 9 using ‘Payment Submission Form’ provided. Fill up  TNG- Minimum RM300
the form and attach with a copy of your payment /
1 Pay By GHL Epay TS 9 Note : Payment by chq we will update once chq
2 Prepaid Mobile M’sia bank in
clear
3Prepaid Mobile MVNO Press Pay By GHL GHL Office slip. Then email or fax to e-pay
4 e-Wallet Email: [email protected]
Terminal ID: 80014095
5 Oversea IDD Fax: 03 5636 6966
6 Online Games 03/10/19 14:12:37 Call in: 03-5623 6000
7 DD/Internet SMS: 012-630 4195
Sale
Note: Please write remark on your ‘Payment Sub-
Enter/Swipe Number : Scan/Keyin QR Code
mission Form’ whether it is for e-pay main account
payment or TNG payment. If no remark provided, all
payment will go to e-pay main account and payment
Alipay eWallet can’t be transfer to TNG account.
Sale * PAYMENT *
Confirm Entry: RM **.**
Press Yes
123456798

Yes No
------------------------------------------
Sale TXN Ref: ********
Transaction Number: **********
Keyin Payment Amount
Operator ID: ****
Enter Amt

0.00
Sale

Receipt Rrint Out

Printing Receipt

10 15
 2.1 - How to make payment with JomPAY 1.9 - Terminal Function – E-Wallet Payment (Void)
TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO
Simple steps making payment with JomPAY: e-pay dd/mm/yy Void Payment
hh:mm
Print Customer Copy: Print Customer Copy
N4.2.12B Press Admin

Sale Other Poll Admin

Yes No
Admin Key In Admin Password
STEP 1 STEP 2 STEP 3
Look for the JomPAY Logon to Internet or Enter Biller Code: [Refer bill], Operator Password :
logo, Biller Code, Ref-1 Mobile Banking and Ref-1: [Refer bill]
******
& Ref-2 on your Bills look for JomPAY - Bill Ref-2: [Payment for Main or TNG]
or Invoices. Payment
Proceed with Payment from your Technical Support 9
Savings or Current Account 1 Operator Maint. Press Void Sale Epay TS 9
2 Enable Demo Mode GHL Office
3 Void Sale
Terminal ID: 80014095
Details to key-in for Step 3 as per below: 4 Reports
03/10/19 14:12:37
6 Reprint Receipt
1 Void Pin Press Void Payment
2 Void Top up
3 Void Payment
JomPAY Logo : 4 Pre Auth
Biller Code : 2360
Ref -1 : <Please key in your e-pay account number>
Alipay eWallet
Ref -2 : <Please key in payment will be for Main or TNG> 1 By TXN Ref Press Either TXN Ref or RM **.**
2 By TXN Num TXN Num * Void Payment *
Example:
Ex : Press TXN Num
For payment to account For TNG payment
------------------------------------------
Transaction Number : ********
Void Payment
JomPAY logo JomPAY logo TXN Ref: ********
Enter Transaction
: : Enter Transaction #: Number Operator ID : *******
ADMIN
Biller Code : 2360 Biller Code : 2360
2
Ref -1 : 201842 Ref -1 : 201842
Void Payment
Ref -2 : Main Ref -2 : TNG
Receipt Print Out

Note:
1. Account will be updated within 10minutes after payment has been done. Merchant will receive SMS or Printing Receipt
email notification once payment has been updated.

14 11
 1.10 - Terminal Function – Re-Print Voucher (For Void Purposes) 1.11 - Request Paper-roll
Note: “Reprint Receipt” function can only capture TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO TERMINAL DISPLAY WHAT TO DO
the previous transaction ONLY, therefore MUST be e-pay dd/mm/yy e-pay dd/mm/yy Sale
printed immediately after the faulty voucher is hh:mm hh:mm
printed. N4.0.6B N4.0.6B Select ‘Yes’ to confirm
Press admin Press Sale Confirm entry: account number
You have to use the ‘Void Request Form’ provided. 123456
Fill up the form and attach with the original vouch-
er as well as duplicate copy of the voucher. Then Sale Poll Admin Sale Poll Admin Yes No
email or fax to e-pay within 30days from the date Admin Sale Sale
printed. The company will not entertain cancel-
Please Key in sale opera- Please Key in sale opera-
lation request for PINS printed more then
30days. tor password to proceed tor password to proceed Request Paper Roll: Select ‘Yes’ to confirm the
Operator password: Press enter Operator password: Press enter request
Email: [email protected]
Fax: 03-7493 3110 Yes No
SMS: 012-630 4195
1 Touch N Go Card balance 1 Prepaid Mobile M’sia Sale
2 Report 2 Prepaid Mobile MVNO
3 End Shift Select no 4 to choose 3 e-Wallet Press F4 to view other Receipt voucher will be
4 Oversea IDD
4 Reprint Receipt reprint receipt menu printed out
5 Online Games
5 Check TXN Status 6 DD/Internet
7 PTPTN Printing Receipt...
8 Bill Payment
REPRINT RECEIPT 1 Other
2 Remittance
3 Request Paper Roll
E-PAY (M) Sdn Bhd
Press 3 to select - Request
Duplicate voucher will be 4 TNG Reload Top UP TEST 1
5 Touch N Go Payment
Paper Roll
printed out 16-18, Jalan PJS11/28A,
Printing Receipt... 46150 Bandar Sunway,
Petaling Jaya, Selangor
Sale Terminal ID: 80002603
VOID PROCESS
11/10/19 15:13:13
(i) Reason: Printer out of paper/Paper Stuck/Printing Error Available Credit:
Procedure: - Immediately print a duplicate voucher from e-pay terminal PAPERROLL: 1.00 Press ENTER to continue
- Proceed to print new voucher for the customer Request Paper Roll
- Fill up “Void Request Form” & send it to e-pay via fax or email Enter to continue...
- Ensure to punch 3 holes at the PIN area (for security purpose)
*RECEIPT*
& ensure to use 1 void form for 1 voucher Sale RM 0.00
Key in retailer account
---------------------------------------------------------
(ii) Reason: Voucher Blur/Reload Pin not clear/Reload Pin cant be activated number
Enter/Swipe Number: Press enter Account Number : 132456
Procedure: - Request back the original voucher from the customer
- Immediately print a duplicate voucher from e-pay terminal TXN Ref : 0132465789
- Proceed to print new voucher for the customer 123456
- Fill up “Void Request Form” & send it to e-pay via fax or email
- Ensure to punch 3 holes at the PIN area (for security purpose)
& ensure to use 1 void form for 1 voucher

12 13