Organizational Behaviour MCQ with Answers

1. Organizational behaviour is_______

a) A science

b) An art

c) A science as well as an art

d) None of the above

Answer: A science as well as an art

2. Nowadays a lot of stress is being put on the __________ of the employee in the organization

a. Character

b. improvement

c. Behaviour

d. Rewards

Answer: Behaviour

3. The term ‘psychology’ is derived from the word ‘psyche’, which means ‘soul’ or
‘spirit’_______

a) Latin

b) French

c) Greek

d) None of these

Answer: Greek

4. The field of organizational behaviour is primarily concerned with _____

a) The behaviour of individual and groups.

b) How resources are effectively managed.

c) Control processes and interactions between organisations, external context.

d) Both a and c.

Answer: Both a and c.

5. The____________ is based on the environment. Though____________ like thinking,

expectations and perception do exist, and they are not needed to manage or predict behaviour.

a) Behaviouristic approach, Cognitive processes,

b) cognitive processes, behaviouristic approach

c) Social cognitive, behaviouristic approach

d) Cognitive processes, social cognitive

Answer: Behaviouristic approach, Cognitive processes,

6. Organizational Behaviour is the study of _____________ in the organization

A. Human

B. Employer

C. Human Behaviour

D. Employees

Answer: Human Behaviour

7. The Hawthorne experiment was conducted by________

a) William Gilbreth

b) Hendry Fayol

c) F.W.Taylor

d) Elton Mayo

Answer: Elton Mayo

8. OB Helps to understand behaviour of human in ___________.

a) work place and Society

b) work place only

c) Society only

d) Department only

Answer: work place only

9. OB does Not contribute to improve

a) Motivation

b) Efficiency

c) interpersonal relations

d) Communication

Answer: interpersonal relations

10. Due to emphasis on productivity & efficiency, employees are not allowed to work with
harmony with one another is a limitation of_____

a) Organizational Cultural

b) Organizational Structure

c) Organizational Behaviour

d) Organizational Value

Answer: Organizational Behaviour

11. Common uniform, canteen, office does not mean common treatment is a limitation of

a) Organizational Cultural

b) Organizational Structure

c) Organizational Behaviour

d) Organizational Value

Answer: Organizational Behaviour

12. Which of the following is not a contributing discipline of OB

a) Anthropology
b) Psychology

c) physiology

d) sociology

Answer: physiology

13. ____________ is a Study of individual Behaviour

a) Anthropology

b) Psychology

c) political science

d) sociology

Answer: Psychology

14. __________ is a Study of Group Behaviour

a) Anthropology

b) Psychology

c) physiology

d) sociology

Answer: sociology

15. ___________ is a Study of man, his work and Culture

a) Anthropology

b) Psychology

c) Social psychology

d) sociology

Answer: Anthropology

16. _________ focuses on the influence of people on one another

a) Anthropology

b) Psychology

c) Social psychology

d) sociology

Answer: Social psychology

17. Communication begins with _____

a. encoding

b. idea origination

c. decoding

d. channel selection

Answer: idea origination

18. A study of the culture and practises in different societies is called _____

a) Personality

b) Anthropology

c) Perception

d) Attitudes

Answer: Anthropology

19. Forces affecting organizational behaviour are _______

a) People

b) Environment

c) Technology

d) All of the above

Answer: All of the above

20. ________ framework is based o the concept of Expectancy, demand and Intention of the
human being.

a) Behaviouristic

b) Expectancy

c) Cognitive

d) Social learning

Answer: Cognitive

21. The study of organizational behaviour has certain basic assumptions. They are _____

a) An industrial enterprise is an organization of people.

b) These people must be motivated to work effectively.

c) The goals of the employee and the employer may not necessarily coincide.

d) All of the above.

Answer: All of the above.

22. “Leadership motivates the people to work and not the power of money”, this concept is
related to _______

a) Autocratic model

b) Custodial model

c) Supportive Model

d) Collegial Model

Answer: Custodial model

23. Which of the following forms the basis for the autocratic model of OB?

a) Obedience

b) Authority

c) Power
d) Dependence on boss

Answer: Power

24. Which of the following frameworks is used in the development of the overall model of OB?

a) The cognitive framework

b) The behaviouristic framework

c) The social learning framework

d) All of the above

Answer: All of the above

25. Which of the following frameworks is based on the expectancy, demand and incentive
concepts?

a) The cognitive framework

b) The behaviouristic framework

c) The social learning framework

d) The supportive framework

Answer: The cognitive framework

26. “Might is right” is the motto of ______

a) Autocratic Model

b) Custodial Model

c) Supportive Mode

d) Collegial Model

Answer: Autocratic Model

27. According to Edward Tolman, ______________ consists of the expectancy that a particular
event will lead to a particular consequence.

a) eventual
b) Behaviour

c) Learning

d) Attitude

Answer: Learning

28. The 3 Theoretical Framework of OB are

a) Cognitive, Social and Technical

b) Cognitive, Behaviouristic, Social

c) leadership, attribution, motivation

d) attribution, Perception and motivation

Answer: Cognitive, Behaviouristic, Social

29. ________ explains internal processes of choice among different behaviours

a) Equity Theory

b) Expectancy theory

c) Goal attain theory

d) Goal setting Theory

Answer: Expectancy theory

30. __________ explains how and why people react when they feel unfairly treated

a) Equity Theory

b) Expectancy theory

c) Goal attain theory

d) Goal setting Theory

Answer: Equity Theory

31. _________ focuses on how to set goals for people to reach

a) Equity Theory

b) Expectancy theory

c) Goal attain theory

d) Goal setting Theory

Answer: Goal attain theory

32. Every individual set his goal and he also know the _____________ which will take him to
achieve the goal.

a) Process

b) Behaviour

c) Event

d) way

Answer: Behaviour

33. _______ insist that it is advisable and fruitful to the study the behaviour of the human being
which is visible than studying the mind which is elusive in nature.

a) Ivan Pavlov and Jon B. Watson

b) Ivan Pavlov

c) Jon B. Watson Ivan Pavlov and A.Maslow

d) None of the above

Answer: Ivan Pavlov and Jon B. Watson

34. __________ is the behaviour for a stimulus.

a) Stimulus

b) response

c) Perception

d) Attitude
Answer: Response

35. Behavioural framework based on ______ behaviour and ___environmental variables.

a) Observable —- Non Observable

b) Observable —- Observable

c) Non Observable —- Observable

d) Non observable —- Non Observable

Answer: Observable —- Observable

36. Human can project ____ behaviour for ____ stimulus and he exhibit a response depending on
environmental consequences.

a) different—– different

b) same——same

c) same———different

d) different—— same

Answer: different—— same

37. As per _________ Behaviour is not the outcome of stimulus alone, but it is an outcome
which also depends on contingent environmental consequences of a behaviour

a) Behaviouristic Framework

b) Cognitive Framework

c) Sinner Framework

d) Behaviour Theory

Answer: Behaviouristic Framework

38. ________ means the mental action or process of acquiring knowledge and understanding
through thought, experience, and the senses.
a) Learning

b) development
c) Cognition

d) Training

Answer: Cognition

39. The social cognitive theory states that the person and the external situations are _________
with each other along with the behaviour itself to determine the behaviour.

a) related

b) linked

c) interdependence

d) combined

Answer: interdependence

40. __________ states that along with cognitive and external situation the experiences faced
through relevant past events determines what a person becomes and this will create an impact in
subsequent behaviour.

a) Behaviouristic Framework

b) Cognitive Framework

c) Social Cognitive Framework

d) Social Framework

Answer: Social Cognitive Framework

41. ________ developed social learning theory into the more comprehensive social cognitive
theory (SCT).

a) Bandura

b) Luthans

c) Sinner

d) I Pavlo

Answer: Bandura
42. _______have translated this SCT into the theoretical framework for organizational behavior.

a) Stajkovic and Luthans

b) Stajkovic and Sinner

c) Sinner and Luthans

d) Stajkovic and Pavlo

Answer: Stajkovic and Luthans

43. Bandura identified _____ basic human capabilities as a part of SCT.

a) 4

b) 3

c) 5

d) 6

Answer: 5

44. People process visual experiences into cognitive models. They help in future action is

a) Symbolizing

b) Forethought

c) Observational

d) Self Answer: Regulatory

Answer: Symbolizing

45. Employees plan their actions is called as

a) Symbolizing

b) Forethought

c) Observational

d) Self-regulatory
Answer: Forethought

46. Employees learn by observing the performance of the referent group (peers, supervisors and
high performers) and the consequences of their actions is referred as.

a) Symbolizing:

b) Forethought

c) Observational

d) Self-regulatory

Answer: Observational

47. A major problem with a task force type of management is ______

a. there is no logical basis for task force information

b. its status is too inflexible

c. accountability

d. lack of planning

Answer: its status is too inflexible

48. _____________ embodies a team concept, is based on the principle of mutual contribution
by employer and employees

a) Autocratic model

b) Custodial model

c) Supportive Model

d) Collegial Model

Answer: Collegial Model

49. A manager with good ________________________ can make the work place more pleasant

a) Communication

b) knowledge
c) experience

d) Interpersonal Skills

Answer: Interpersonal Skills

50. Groups created by managerial decision in order to accomplish stated goals of the
organization are called

a. formal groups

b. informal groups

c. task groups

d. interest groups

Answer: formal groups

51. Continued membership in a group will usually require

a. supporting the group leader

b. conforming to group norms

c. encouraging cohesiveness in the group

d. developing a status system

Answer: conforming to group norms

52. A lack of clarity concerning what will happen is referred to as

a. temporal

b. predisposition

c. uncertainty

d. negation

Answer: uncertainty

53. Stereotyping generally affects the ________________________

a) Organization Structure
b) Behavior

c) Interpersonal Relations

d) Communication

Answer: Interpersonal Relations

54. “Girls are not good at sports” is an example of

a) Perception

b) Halo effect

c) Stereotyping

d) Individual Personality

Answer: Stereotyping

55. Organization structure primarily refers to ________

a. how activities are coordinated & controlled

b. how resources are allocated

c. the location of departments and office space

d. the policy statements developed by the firm

Answer: how activities are coordinated & controlled

56. Scientist of OB recognize that organisations are not static but dynamic and
_________________

a) Processing

b) systematic

c) ever changing

d) researching

Answer: ever changing

57. Concerning organizational cultures,

a. a strong culture is a more productive environment

b. a weak culture is a more productive environment

c. the specific culture that contributes to positive effectiveness is well known

d. the stronger the culture, the more influential it is on employee behavior

Answer: the stronger the culture, the more influential it is on employee behavior

58. Employees with relatively weak higher- order needs are _______ concerned with variety and
autonomy.

a. less

b. more

c. very

d. extremely

Answer: less

59. Which of the following best explains why an employee behaves as s/he does?

a. The environment is the most important consideration in understanding individual employee

behavior.

b. Both the environment and individual differences are important considerations in understanding
individual employee behavior.

c. Neither the environment nor individual differences are important considerations in

understanding individual employee behavior.

d. Employee personality and attitudes are primarily dictated by the environment.

Answer: Both the environment and individual differences are important considerations in
understanding individual employee behavior.

60. What is the key word in understanding organization structure?

a. Control

b. Change

c. Process
d. Delegation

Answer: Control

61. A program that asks managers to reconsider how work would be done and the organisation
structured if they were starting to develop the company from the beginning is

a) reengineering

b) MBO

c) TQM

d) Diversity training

Answer: reengineering

62. Organization structures

a. affect group behavior more than individual behavior

b. change rapidly to meet environmental and market changes

c. contribute positively to organizational performance

d. can be defined simply as activities that occur regularly

Answer: can be defined simply as activities that occur regularly

63. Shared organizational values are

a. unconscious, affective desires or wants that guide society’s behavior

b. influenced by international values

c. different for the various components of a diverse work force

d. a myth

Answer: different for the various components of a diverse work force

64. The definition of communication implies that

a. communication is mostly verbal

b. communication is mostly written

c. most communication is in a vertical direction

d. understanding must occur to have communication

Answer: understanding must occur to have communication

65. The Least used communication channel in an organization is usually

a. upward

b. downward

c. diagonal

d. Horizontal

Answer: Horizontal

66. Individuals such as Albert Einstein, Edwin Land and Steven Jobs lead through which type of
power?

a. Legitimate

b. Reward

c. Expert

d. Charismatic

Answer: Expert

67. If modern-day managers do not positively address and manage workforce diversity of the
following may become negative outcomes for an organization except

a) more difficult communication

b) Increased creativity and innovation

c) more interpersonal conflicts

d) potential for higher employee turnover

Answer: Increased creativity and innovation

68. The structure of an OB model includes 3 levels of analysis individual, group and
organizational systems. Issues that influence all 3 levels in various ways and thus affect
behavioural dynamics are

a) change and stress

b) Organizational culture and commitment

c) Power and politics

d) work design and technology

Answer: change and stress

69. Employees self-regulate their actions by setting internal standards

a) Self-reflective

b) Forethought

c) Observational

d) Self-regulatory

Answer: Self-regulatory

70. Employees reflect back on their actions (how did I do?) and perceptually determine how they
believe then can successfully accomplish the task in the future given the context

a) self- reflective

b) Forethought

c) Observational

d) Self-regulatory

Answer: self- reflective

71. Expectancy theory is a theory comes under ___________ theory.

a) Process

b) Content

c) Attribution
d) perception

Answer: Process

72. _________ contains the theories which gives an Idea about what employees wants or needs.

a) Expectancy theory

b) Maslow theory

c) Process Theory

d) Content Theory

Answer: Content Theory

73. Which of the following is not an example of Content Theory?

a) Maslow Theory

b) Herzberg’s Theory

c) Expectancy theory

d) Alderfer’s ERG theory

Answer: Expectancy theory

74. _________ theory emphasis that, Unsatisfied need can influence the behaviour satisfied one
will not act as a motivator.

a) Maslow Theory

b) Herzberg’s Theory

c) Expectancy theory

d) Alderfer’s ERG theory

Answer: Maslow Theory

75. Which of the following is not a part of the hygiene factor of two-factor theory

a) Company policy

b) Administration
c) responsibilities

d) Interpersonal Relations

Answer: responsibilities

76. The purpose of job enrichment is to ______

a. expand the number of tasks an individual can do

b. increase job efficiency

c. increase job effectiveness

d. increase job satisfaction of middle management

Answer: increase job efficiency

77. _____________ is the process of stimulating people to actions to accomplish the goals.

a) Bonus

b) Motivation

c) Performance-based Incentive

d) Promotion

Answer: Motivation

78. ___________ is the force of action or motivation.

a) Behaviour

b) Stimulus

c) Perception

d) Attitude

Answer: Stimulus

79. Motivation includes ______

a) job enrichment
b) Job rotation

c) Job enlargement

d) all of the above

Answer: all of the above

80. High rate of ______________ increase cost and tend to place less experienced employee in
job

a. Training

b. Absenteeism

c. Employee Turnover

d. Strikes

Answer: Employee Turnover

81. Which of the following is a strategy of job design that increases job depth by meeting
employees needs for psychological growth?

a. Job rotation

b. Job enrichment

c. Job enlargement

d. Job engagemnt

Answer: Job enrichment

82. According to Herzberg, which of the following is a maintenance factor?

a. Salary

b. Work itself

c. Responsibility

d. Recognition

Answer: Recognition
83. ___________ a young Welsh factory owner was one of the first to emphasize the human
needs of employees: He refused to employ young children

a) Andrew Ure

b) J.N. Tata

c) Robert Owen

d) None of these

Answer: Robert Owen

84. The job satisfaction of an employee depends on the

a) behaviour

b) attitude

c) personality

d) employer

Answer: attitude

85. Job Satisfaction have ________________ related to Absenteeism and Turnover

a. Positively

b. Negatively

c. directly

d. Elastically

Answer: Negatively

86. _____________ advocated that humans are essentially motivated by levels of needs

a. A. Maslow

B. Follet

c. Elton mayo

d. Ivon Pavlov
Answer: A. Maslow

87. In order from lowest to highest, what are Maslow’s five classes of needs?

a. Social-esteem-physiological-safety-self-actualization

b. Physiological-safety-social-self-actualization-esteem

c. Physiological-safety-social-esteem-self-actualization

d. Self-actualization-esteem-safety-social-physiological

Answer: Physiological-safety-social-esteem-self-actualization

88. Maslow says that Human beings are full of needs & wants. And these needs will lead to
their______

a) Job

b) Behavior

c) Attitude

d) Motivation

Answer: Behavior

89. The person will try for the complex level need when his ______________ is satisfied.

a) Basic need

b) family

c) Income

d) Job

Answer: Basic need

90. In _______the needs are arranged in an order as per their importance (basic to complex)

a) Maslow need Theory

b) Herzberg theory

c) Satisfaction theory
d) Mayo theory

Answer: Maslow need Theory

91. The individuality, humanness and mental health of the person will improve ___________ the
level of need he satisfied.

a) less than

b) Greater than

c) at Per with

d) None of the above

Answer: at Per with

92. Salary, and basic working condition will come under _____________ Needs

a) Safety

b) Physiological need

c) social need

d) organizational

Answer: Physiological need

93. ____________ need improves the confidence level of an employee when satisfied.

a) Social

b) Safety

c) Basic

d) Esteem

Answer: Esteem

94. Responsibility, Advancement etc. are an example of

a) Motivators

b) hygiene factors
c) improvement factors

d) advance factors

Answer: Motivators

95. The higher-order needs specified by Maslow is considered as____________ as per Herzberg.

a) Motivators

b) hygiene factors

c) improvement factors

d) advanced factors

Answer: Motivators

96. _______ and fringe benefits are no longer employees first priority

a) Wages

b) bonus

c) rewards

d) promotions

Answer: Wages

97. A satisfied employee will be a____

a) motivator to others

b) manager

c) High performer

d) Team Leader

Answer: High performer

98. The success of each organization is depending upon the performance of

a) employer
b) management

c) vendor

d) employee

Answer: employee

99. ____________ is not a capability of an employee having Positive attitude

a) Focus

b) creativity

c) Pessimism

d) Confidence

Answer: Pessimism

100. Which one is not a benefit to employee which results through positive attitude of an
employee

a) Promotion

b) Less stress

c) Job security

d) enjoying life

Answer: Promotion

1. The ______________is the part of the personality that opposes the desires of the id by
enforcing moral restrictions

A. Superego

B. Ego

C. Motives

D. Observation

A. Superego
2. Classical conditioning is also referred to as _____________conditioning

A. Bandura

B. Maslow

C. Pavlovian

D. Robbins

C. Pavlovian

3. __________ is a schedule of reinforcement in which a variable amount of time must pass

before a response is reinforced

A. Fixed Ratio

B. Variable Ratio

C. Fixed Interval

D. Variable Interval

D. Variable Interval

4. ___________ is a schedule of reinforcement in which a fixed period of tie must elapse

before a reinforcement is administered

A. Fixed Ratio

B. Variable Ratio

C. Fixed Interval

D. Variable Interval

C. Fixed Interval

5. Emotions are usually accompanied by distinct ____________expression

A. Verbal

B. Positive

C. Facial
D. Physical

c. facial

6. The process of communication begins when the ____________has a thought or an idea

that he wishes to convey to another person

A. Encoding

B. Sender

C. Message

D. Channel

B. Sender

7. _________communication takes place through proper channels in the organization

A. Formal

B. Informal

C. Non-Verbal

D. Paralinguistic

A. Formal

8. An _____________ is a third party to a negotiation who has the authority to dictate an

agreement

A. Arbitrator

B. Consultant

C. Motivator

D. Approacher

A. Arbitrator

9. The ___________ child of the child ego state acts in ways that are learned from the
environment

A. Natural
B. Adapted

C. Small

D. Big

B. Adapted

10. In ________________departmentalization a department is formed on the basis of area,

territory or region

A. Geographic

B. Productive

C. Functional

D. Process

A. Geographic

11. “------------ are social inventions for accomplishing goals through group efforts”

A. Management

B. Organization

C. Leadership

D. Behavior

B. Organization

12. Which of the following is/are the key features of organization

A. Social Invention

B. Accomplishing Goals

C. Group Efforts

D. All of These

D. All of These

13. A study of human behavior in organizational settings is

A. Individual Behavior

B. Group Behavior

C. Organizational Behavior

D. None of These

C. Organizational Behavior

14. Scientific Management approach is developed by

A. Elton Mayo

B. Henry Fayol

C. F.W. Taylor

D. A. Maslow

C. F.W. Taylor

15. Who proposed “bureaucratic structure” is suitable for all organizations

A. Elton Mayo

B. Henry Fayol

C. F.W. Taylor

D. Max Weber

D. Max Weber

16. “Hawthrone experiment” which was a real beginning of applied research in OB was
conducted by

A. Elton Mayo

B. Henry Fayol

C. F.W. Taylor

D. Max Weber

A. Elton Mayo
17. Process or administrative theory of organization is being given by

A. Elton Mayo

B. Henry Fayol

C. F.W. Taylor

D. Max Weber

B. Henry Fayol

18. Whose concept states that interpersonal and human relations may lead to productivity

A. Elton Mayo

B. Henry Fayol

C. F.W. Taylor

D. Max Weber

A. Elton Mayo

19. Today’s organization are

A. Open System

B. Closed System

C. Open as Well as Closed

D. None of These

A. Open System

20. Which organization theory can be understood by IF and THEN relationship

a. System Approach

B. Contingency Approach

C. Process Approach

D. Scientific Approach
B. Contingency Approach

21. Organization Behavior is

A. An Interdisciplinary Approach

B. A Humanistic Approach

C. Total System Approach

D. All of These

D. All of These

22. Organization Behavior is not a /an

A. A Separate Field of Study

B. Applied Science

C. Normative Science

D. Pessimistic Approach

D. Pessimistic Approach

23. “Cognitive theory” of learning was given by

A. Skinner

B. Pavlov

C. Tolman

D. Piajet

D. Piajet

24. Extension of behavior modification into organization is called

A. Enrichment

B. Enlargement

C. Ob Mod
D. Ob Ext

C. Ob Mod

25. --------------is a relatively permanent change in behavior that occurs as a result of

experience

A. Behavior Modification

B. Learning

C. Motivation

D. Skills

B. Learning

1. ___ is the science or study of individual human behaviour.

(i) Chemistry
(ii) Psychology
(iii) Computers
(iv) Mathematics.
Ans: (ii) Psychology

2. The study of Organizational Behaviour is categorized into Micro and Macro OB. Micro OB
deals with ___ and ___.
(i) Individual & groups
(ii) Groups & teams
(iii) Teams and individuals
(iv) organizations and departments,
Ans: (i) individuals and groups

3. ___ is the study of the human race and culture.

(i) Sociology
(ii) Ergonomics
(iii) Political science
(iv) Anthropology.
Ans: (iv) Anthropology

4. ___ are the most important resources of an organization.

Ans: People

5. Structure defines the ___ relationships of people within organizations.

Ans: Formal
6. The degree to which the decision making authority is concentrated at the top level is known
as___.
Ans: Centralization

7. Match the following

(a) Figurehead (i) Managing conflict

(b) Liaison (ii) Innovator
(c) Disseminator (iii) Representative
(d) Entrepreneur (iv) Link between two groups
(v) Information gathering and
(e) Disturbance handler
distribution
(f) Spokesperson (vi) Symbolic in nature

Ans: a-(vi), b-(iv), c-(v), d-(ii), e-(i), f-(iii)

8. A system is a set of unrelated variables.

Ans: False

9. The Human Resource Approach is concerned with the growth and development of people in
an organization.
Ans: True

10. Due to globalization the entire world has become a ___ village.
Ans: Global

11. Workforce diversity refers to the ___ mix of employees in terms of gender, race, ethnicity,
etc.
Ans: Heterogeneous

12. F. W. Taylor, known as the father of ___, has developed the concept of functional
organization.
Ans: Scientific management

13. Specialized staff includes various experts who possess ___ knowledge in different fields.
Ans: Specialized

14. Match the following

a) Hierarchy (i) Power to receive obedience

b) Division of work (ii) One boss
c) Unity of command (iii) Chain of command
d) Authority (iv) Small number of
 subordinates
e) Narrow span (v) Specialization

Ans: 4. (a) – (iii), (b) – (v), (c) – (ii), (d) – (i), (e) – (iv).

15. Where employees work on a shift basis, it is known as departmentation by ___.

(a) Number
(b) Time
(c) Process.
Ans: (b) Time

16. Where the organization has dispersed its various business units across the country, it is
known as departmentation by ___
(a) Product
(b) Function
(c) Region
Ans: (c) Region

17. A project organization is oriented towards completing a big project or a number of small
projects.
Ans: True

18. A matrix organization is a combination of line and project organization.

Ans: False

19. Matrix organization violates the principle of ‘unity of command’.

Ans: True

20. Virtual organization comprises people who are physically close to each other.
Ans: False

21. Match the following:

(i) Last stage of self-

(a) Build-up
awareness
(ii) Recognizing
(b) Reactive
ambitions
(iii) the Lowest level of
(c) Termination
self
(iv) End of
(d) Uniqueness
relationships
(v) Continuity of
(e) Mastery
relationship

Ans: (a) – (v), (b) – (iii), (c) – (iv), (d) – (ii), (e) – (i)
22. Unstructured interventions, if applied to traditional and highly structured organizations, may
appear ___ and hence will be rejected.
Ans: Threatening

23. The two main parental functions are ___ and regulating.
Ans: Nurturing

24. In the ___ people behave like a computer and work without any values or emotions.
Ans: Adult ego stage

25. The ___ is very curious and fun-loving.

Ans: Natural child

26. Identify the type of transaction taking place in the statements mentioned below:
(a) Boss: “Have you been able to write the report?” (Adult to Adult)
Subordinate: “Yes – I’m about to email it to you.” (Adult to Adult)
Ans: Complementary transaction

(b) Father: “I can never trust you to do things!” (Parent to Child)

Son: “As such you never believe anything I say!” (Adult to Adult)
Ans: Crossed transaction

(c) A boss getting amused at the stupid behaviour of his favourite employee.
Ans: Gallows transaction

27. The two techniques used in the Johari window are ___ and feedback.
(a) enclosure
(b) disclosure
(c) closure.
Ans: (b) Disclosure

28. When we meet a person for the first time, the size of the open area is not very___
(a) large
(b) small
(c) deep.
Ans: (a) Large

29. The hidden self is also known as the ___ self.

(a) dark
(b) ignored
(c) avoided.
Ans: (c) Avoided

30. Large unknown areas generally exist among younger people and people who lack experience
or___.
(a) self-reliance
(b) trust
(c) self-concept
Ans: (a) self-reliance

31. Learning is defined as relatively ___ in behaviour.

Ans: Permanent

32. ___ helps to retain the acquired inputs in our memory for a longer period of time.
Ans: Assimilation

33. Cycle of experiential learning proposed by Kolb has four steps ___, ___, ___ and ___.
Ans: Experiencing, Processing, Generalizing and Applying

34. ___helps an organization to remain innovative and maintain an edge over their competitors.
Ans: Continuous learning

35. A poor learning atmosphere can stimulate the learning drive of even the most enthusiastic
learners.
Ans: False

36. Learning is not possible when the mind is filled with fear.
Ans: True

37. The convergers are the people who learn better by reflecting on the specific experience and
drawing new inferences.
Ans: False

38. ___ explains learning of reflex behaviour.

a. Classical Conditioning
b. Operant Conditioning
c. Social learning
d. Cognitive Learning
Ans: a. Classical Conditioning

39. Insight involves two processes

a. discrimination and simplification
b. characterization and generalisation
c. discrimination and generalization
d. discrimination and actualization
Ans: c. discrimination and generalisation

40. Social learning is an extension of

a. Cognitive learning
b. Operant learning
c. Classical conditioning
d. Programmed learning
Ans: b. Operant learning

41. Personality has been derived from the ___ word persona.
Ans: Latin

42. The concept of personality emerged from the theatre shows done by people of ___ and ___.
Ans: Rome & Greece

43. The study of personality helps in selecting the ___ for the right job.
Ans: Right person

44. Brain refers to the transmission of an individual’s traits from ancestors to descendants.
Ans: False

45. External appearance is a very important factor in developing one’s personality.

Ans: True

46. Family and social factors shape the personality through the ___ process and identification
process.
(a) Polarization
(b) Civilization
(c) Socialization
(d) Personalization
Ans: Socialization

47. Many people react according to the ___, discovering a new aspect of their personality.
(a) Situation
(b) Condition
(c) Evaluation
(d) Opportunity
Ans: Situation

48. Match the following:

a) Pleasure seeking
(i) Endomorph
element
b) Idealistic element (ii) Raymond Cattell
c) Favourite of all (iii) Id
d) Introvert &
(iv) Social-self
Extrovert
e) Trait theory (v) Super-ego
f) ‘Me’ self (vi) Carl Jung

Ans: 8. (a) – iii, (b) – v, (c) – I, (d) – vi, (e) – ii, (f) – iv.
49. ___ refers to the degree to which an individual likes or dislikes himself.
Ans: Self-Esteem

50. ___ people are impatient, aggressive, hard-working and very competitive.
Ans: Type A

51. ___ is a broad concept and includes a wide range of feelings that we experience under normal
and abnormal circumstances.
Ans: Affect

52. ___ are feelings less powerful than emotions and are not directed at an object.
Ans: Moods

53. ___ is the effort required to express unfelt emotions.

Ans: Emotional Labour

54. Emotions vary from person to person depending upon their ___, ___, ___ and even ___.
Ans: personality, perceptions, past experiences, gender

55. James-Lange theory of emotion suggests that the cerebral cortex ascertains the nature of the
perceived stimulus in the light of our past experiences.
Ans: False

56. Schachter and Singers‟ two-factor theory propounds that emotions comprise two components
– physical arousal and cognitive label.
Ans: True

57. Cannon-Bard theory is similar to the James-Lange theory of emotion.

Ans: False

58. Daniel Goleman defines emotional intelligence as a person’s

a. self-awareness, self-confidence, self-delusion, commitment and integrity
b. self-awareness, self-confidence, self-promotion, commitment and integrity
c. self-awareness, self-confidence, self-control, commitment and integrity
d. self-gratification, self-confidence, self-delusion, commitment and integrity
Ans: (c) self-awareness, self-confidence, self-control, commitment and integrity

59. Self-awareness includes competencies such as:

a. Emotional self-awareness, Accurate self-assessment and self-control
b. Emotional self-awareness, Accurate self-assessment and self-confidence
c. Emotional self-awareness, self-confidence and self-control
d. Emotional self-awareness, Accurate self-assessment and empathy.
Ans: (b) Emotional self-awareness, Accurate self-assessment and self-confidence

60. Social awareness includes competencies such as:

a. Empathy, Service Orientation and organizational awareness
b. Empathy, Initiative and organizational awareness
c. Influence, Service Orientation and organizational awareness
d. Empathy, Service Orientation and adaptability.
Ans: (a) Empathy, Service Orientation and organizational awareness

61. The term “motivation” has its origin in the Latin word ___ which means to ___.
Ans: Mover, move.

62. Intrinsic motivation occurs when people are compelled to do something out of ___or desire.
Ans: Pleasure

63. Extrinsic motivation occurs when ___compel the person to do something.

Ans: External factors

64. According to ___“Motivation refers to a dynamic driving force, which stems from within .It
is an inner striving condition, which activates or moves an individual into action and continues
him in the course of action enthusiastically”.
Ans: Behavioural scientists

65. Content theories include ___, ___, ___ and ___ theory.
Ans: Maslow’s need hierarchy theory, Herzberg’s two-factor theory, Alderfer’s ERG theory and
McClelland’s achievement theory

66. ___ in the year 1954 proposed the need Hierarchy theory of Motivation.
Ans: Abraham Harold Maslow

67. ___ says that instead of the hierarchy of needs, there are only three parameters to motivate
people.
Ans: ERG Theory

68. According to ___ work effort in an organization is directed towards behaviours that people
believe will lead to desired outcomes.
Ans: Expectancy Theory

69. Job Evaluation tries to evaluate the ___

Ans: The worth of job

70. By providing specific goals, organizations can make people understand what___.
Ans: They expect from them

71. MBO was propounded by___ in 1954.

Ans: Peter F. Drucker

72. ___is breaking the job into sub-tasks.

Ans: Job Design.
73. ___ are the simplest and conventional forms of organization.
Ans: Line organizations

74. People with ___ locus of control believe that whatever happens to them is due to their destiny
or luck.
Ans: External

75. Communication has been derived from the ___ word that means “common”.
(i) Greek
(ii) Latin
(iii) French
(iv) Sanskrit
Ans:(ii) Latin

76. The ___ and ___ functions help the employee to become aware of his accountability and
responsibility towards the formal organization.
(i) Command and instructive function
(ii) Supportive and constructive function
(iii) Influence and persuasion function.
Ans: (i) Command and instructive function

77. ___ defines communication as “the transmission of commonly meaningful information.

(i) L. A. Allen
(ii) Keith Davis
(iii) Fred Lutheran
Ans: (iii) Fred Lutheran

78. ___ is the process where the receiver translates the message into symbols, ideas and form
which is understood by him.
Ans: Decoding

79. Organization culture is the set of shared values and norms that controls the organizational
member’s interactions.
Ans: True

80. Organizational change is a process by which organizations move from their present state to
___ to increase their effectiveness
Ans: Some desired future state