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NCR Case Study 2

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Kristine Marie Delos Reyes
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61 views

NCR Case Study 2

Uploaded by

Kristine Marie Delos Reyes
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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NCR

CASE STUDY
Burger King

“Most of the operational changes we make in the restaurant are related to NCR Real-Time. The data I see through Pulse
allows me to staff and prepare accordingly to meet the changing demands. NCR Real-Time helps me catch important
operational information because I can see it all the time even when I’m not in the store or running reports.”

– Roger Simer, Owner of ROBO Foods LLC

The customer spend a significant amount of time driving from location to


Owner of ROBO Foods LLC, Roger Simer is the franchisee of location and managing four different sets of store data.
four Burger King locations in the New Mexico area. Simer
believes in the importance of staying up-to-date and involved
The solution
Simer needed a solution that would allow him to stay
at each location in order to successfully operate the business
connected with each store’s operations, its employees and
and cohesively work together with all stores as a team.
the performance whether he was on site or not. He turned
The challenge to the NCR Real-Time application, which provided Simer with
Running a successful operation requires Simer to be actionable information delivered to his smartphone in real
responsible for maintaining strong performance and managing time. NCR Real-Time could deliver important data to Simer
critical assets including labor, inventory and transactional
activity. Monitoring and implementing brand consistency
and franchise standards from new promotions to employee
training is not easy. Combining those responsibilities with four
different stores located several miles apart required Simer to

For more information,


visit www.ncr.com, or email [email protected]
Key highlights
immediately, including net sales by hour, day part,
category and order mode; staff costs and percentage Location
by job code; comps and voids; employee performance; New Mexico
payment details and much more. The solution was easily
implemented into the four franchise locations.
NCR Technology Solution:
NCR Real-Time could also help Simer truly understand • NCR Real-Time application
the performance of each store and distinguish the
high and low points of the day. With Pulse Real-Time’s • Point-of-sale hardware
forecast capabilities, Simer can properly schedule shifts
• Aloha Quick Service POS software
by setting appropriate staffing levels based on historical
data collected for each location, ensuring the right • Reporting and analytics application
employees will be in the store
at the right time. • Sites and system management

The results • Inventory and labor management


After only a few months of use, NCR Real-Time provided
valuable information regarding Simer’s business, Results
enabling decisions that resulted in a 1.8 percent • Reduced labor costs by 1.8 percent within the first two
reduction in labor costs. Additionally, the boost in months
impactful and immediate information has allowed the
franchise to pick up on operational trends that had • Enhanced store performance through improved coaching
previously gone unnoticed. With instant access to store opportunities
data, Simer can be up at five o’clock in the morning
in his own home receiving updates, checking sales • Increased awareness of overall store operations due to
numbers and reviewing time clocks, something he was real time news feed
never able to do before. Simer is also better prepared
for his visits to each store, knowing exactly how an
individual store is performing at that moment prior to
walking through the door.

The addition of NCR Real-Time has made it easier


for his four locations to work together successfully
as one team as well. With NCR Real-Time’s news feed
providing push updates for all of his locations, Simer
and his managers could easily stay connected to what
was happening in their stores—anywhere, anytime.
All management could now supervise on-the-clock labor
and view sales reports at any time from
their phones.

Additionally, Simer’s managers can now spend more


time at the front of the store monitoring activity and
engaging with customers and less time pulling reports
from their computers. All levels of management have
been transformed by the technology and have a better
overall awareness of what’s
going on with their employees and stores.

Simer states, “NCR Real-Time has changed my business,


enabled me to be more comfortable with my operation
and pick up on trends I wouldn’t be able to notice
before using it. There is no reason why anyone wouldn’t
want this solution.”

NCR continually improves products as new technologies and components become available. NCR, therefore, reserves the right to change
specifications without prior notice.

All features, functions and operations described herein may not be marketed by NCR in all parts of the world. Consult your NCR
representative or NCR office for the latest information.

All brand and product names appearing in this document are trademarks, registered trademarks or service marks of their
respective holders.

© 2013 NCR Corporation Patents Pending EB10618-0813 www.ncr.com

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