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Order To Cash

The document outlines the order to cash process, including accepting customer orders, determining availability and fulfillment, processing credit, fulfilling and delivering orders, generating invoices, and collecting payments. It details the key sub-processes within customer order management, customer credit, order fulfillment, invoicing, payments and collections. The overall process manages a customer's order from initial placement through delivery, billing, and payment collection.

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Graceey
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57 views

Order To Cash

The document outlines the order to cash process, including accepting customer orders, determining availability and fulfillment, processing credit, fulfilling and delivering orders, generating invoices, and collecting payments. It details the key sub-processes within customer order management, customer credit, order fulfillment, invoicing, payments and collections. The overall process manages a customer's order from initial placement through delivery, billing, and payment collection.

Uploaded by

Graceey
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Order to Cash

Customer Customer Order Payments and


Invoicing
Order Credit Fulfillment Collections

PCF ID Phase & Process Sub Processes


Customer Order
10194 Accept and validate sales order
20060 Review Contract and agreed terms
10196 Determine availability
10198 Enter orders into systems
10195 Collect and maintain account information
10197 Determine fulfillment process
17404 Identify/perform cross-sell/up-sell activity
10199 Process back orders and updates
Customer Credit
10742 Process customer credit
10790 Analyze/approve new account application
14187 Analyze credit scoring history
Determine credit line
10791 Review existing accounts
10793 Reinstate or suspend accounts based on credit policies
Order Fulfillment
10217 Deliver product to customer
10343 Translate customer service requirements into logistics requirem
10356 Pick, pack, and ship product for delivery
10360 Plan, transport, and deliver outbound product
20058 Deliver service to customer
20059 Initiate service delivery
20069 Execute service delivery
20077 Complete service delivery
Invoicing
10794 Maintain customer/product master files
10795 Generate customer billing data
10796 Transmit billing data to customers
10798 Resolve customer billing inquiries
Payments and Collections
Make payments
10744 Process accounts receivable
10800 Receive/deposit customer payments
10745 Manage and process collections
10805 Analyze delinquent account balances
10806 Correspond/negotiate with delinquent accounts
10807 Discuss account resolution with internal parties
10808 Process adjustments/write off balance
14007 Perform recovery workout
14008 Manage default accounts
Apply cash
and
ons

sed on credit policies

ements into logistics requirements

und product
uent accounts
ternal parties

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