Unit of Competency: CONTRIBUTE TO QUALITY SYSTEM

Module No.: 4 Module Title: CONTRIBUTING TO QUALITY SYSTEM

 TABLE OF CONTENTS

Page

How to Use this Module.....................................................................................i

Introduction......................................................................................................ii
Technical Terms..............................................................................................iii
Learning Outcome 1.........................................................................................1
 Learning Experiences/Activities..............................................................2
 Information Sheet 4.1-1.......................................................................3-6
 Self-Check 4.1-1.....................................................................................7
Learning Outcome 2.........................................................................................8
 Learning Experiences/Activities .............................................................9
 Information Sheet 4.2-2...................................................................10-14
Learning outcomes 3………………………………………………………………………..15
● Learning Experiences/Activities………………………………………………….16
 Information sheet 4.3-3………………………………………………………..17-20
 Self check 4.3-3………………………………………………………………………21
Answer Keys ………………………………………………………………………………….22
 HOW TO USE THIS MODULE

Welcome to the Module “Contributing to Quality System”. This module

contains training materials and activities for you to complete.

The unit of competency “Contribute to Quality System” contains the

knowledge, skills and attitudes required for Shielded Metal Arc Welding
(SMAW) required to obtain the National Certificate (NC) level II.

You are required to go through a series of learning activities in order to

complete each of the learning outcomes of the module. In each learning
outcome there are Information Sheets, Job Sheets, Operation Sheets and
Activity Sheets. Do these activities on your own and answer the Self-Check at
the end of each learning activity.

If you have questions, do not hesitate to ask your teacher for assistance.

Recognition of Prior Learning (RPL)

You may already have some basic knowledge and skills covered in this
module.

If you can demonstrate competence to your teacher in a particular skill, talk

to your teacher so you do not have to undergo the same training again. If you
have a qualification or Certificate of Competency from previous trainings show it
to him/her. If the skills you acquired are consistent with and relevant to this
module, they become part of the evidence. You can present these for RPL. If you
are not sure about your competence skills, discuss this with your teacher.

After completing this module, ask your teacher to assess your competence.
Result of your assessment will be recorded in your competency profile. All the
learning activities are designed for you to complete at your own pace.

In this module, you will find the activities for you to complete and relevant
information sheets for each learning outcome. Each learning outcome may have
more than one learning activity.

This module is prepared to help you achieve the required competency,

in receiving and relaying information. This will be the source of information
that will enable you to acquire the knowledge and skills in Shielded Metal
Arc Welding (SMAW) independently at your own pace with minimum
supervision from your teacher.

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Qualification Shielded Metal Arc Welding (SMAW) NC II

Unit of Competency Contribute to Quality System

Module Title: CONTRIBUTING TO QUALITY SYSTEM

INTRODUCTION:

This module contains information and suggested learning activities on

Contribution to Quality System.

This module consists of three (3) learning outcomes. Each learning

outcome contains learning activities supported by instruction sheets. Before
you perform the activity, read the information sheets and answer the self-check
provided to as certain your competence, your teacher will assess what you have
acquired when the knowledge necessary to perform the skill portion of the what
particular learning outcome.

Upon completing this module, report to your competence teacher for

assessment to check your achievement of knowledge and skills requirements of
this module. If you pass the assessment, you will be given a certificate of
completion.

SUMMARY OF LEARNING OUTCOMES:

Upon completion of the module the students should be able to:

LO1 Inspect work done;

LO2 Apply Quality Standards to work;
LO3 Protect Company Property and Customer Interest.

ASSESSMENT CRITERIA:

Refer to assessment criteria of learning outcomes 1-4 of this module.

PREREQUISITE:

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 TECHNICAL TERMS

Code is a body of Laws, as a nation, or a city, arranged systematically for easy

reference.
Standard is something that is established for use as a rule or basis of
comparison
Specification describe as detailed description of the parts of a whole statement
or enumeration of particulars, to actual or required size, quality,
performance, term, etc.
ISO International Organization for Standardization
ISO 900 a tool to provide a foundation for quality improvement and quality
management
WPS Welding Procedure Specification, a guide for welders and inspectors to
verify the welding procedures
Pre-qualification Test a test conducted in the shops for the purpose of
determining the procedures.
Quality Control a unit or department to organize and are responsible for the
quality of products or outputs.

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Program/Course: SHIELDED METAL ARC WELDING (SMAW) NC II
Unit of Competency: CONTRIBUTE TO QUALITY SYSTEM
Module Title: CONTRIBUTING TO QUALITY SYSTEM

Learning Outcome 1:

Inspect Work Done

Assessment Criteria:

1. Appropriate inspection of work done is conducted.

2. Ensure that the company quality system and procedures are
maintained/followed
3. Job Specifications/Work order and quality standards are identified.
4. Faults/Defects are identified and rectified according to company
procedures.

REFERENCES:

Welding Technology
Second Edition
Gower A. Kennedy

Welding Inspection Technology

Education Department
American Welding Society, Inc

Welding Principles and Application

Larry Jeffers and Harold V. Johnson

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LEARNING EXPERIENCES/ACTIVITIES

Learning Outcome 1: Inspect Work Done

Learning Activities Special Instructions

1) Read the attached information  Answer the Self-check without

sheet 4.1-1 inspect work done looking at the information sheet
2) Answer the self-check 4.1-1
3) Compare your answer on
answer key  Assignment sheet will be issued
4) If you failed to meet the 80% as advanced requirement prior
to learning the next information
requirement passing standard, sheet
go over again the information
sheet

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 Information Sheet 4.1-1

INSPECT WORK DONE

Introduction

The inspection of works related to welding is essential requirement for

production. The inspection of welds, materials, operations and safety are the
company’s concern to meet the production standards as viewed at the different
level of codes and standards. It is proper therefore to organize the quality
assurance of the products.

Production inspections may perform their job differently. They have a

specific skills and expertise to the task(s), and to mention the category of
inspections are as follows: Weld Visual Inspection, Material Inspection,
Dimensional Inspection and NDT inspection. These in-house production
inspectors discharge their duties in the separate manner and not anyone of
them could be placed at any assignment to do, because of skills and
qualification of a person. If any work practices found not bound with the
standard requirements, then it is a subject for rectification or revision.

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 Quality Systems and Procedures

Work Instructions

The work instructions are taken from jobs/projects to be made in the

work place. These are the package of instructions allocated in the various shops
of the company. These are sets of work instruction for production and another
set for quality control department. The specific duties and responsibilities of
each department to implement the program of works and activities and that are
formed in the contracts and agreement between the fabrication and the client.

Documents pertaining to contracts, work orders and specifications were

discussed and approved by both the Fabrication Company and the client. The
two parties assume their specific responsibilities in time of preparations and
implementation of the project. Some of the four reasons why do e keep records
intact and accessible anytime:

▪ Records serve as basis for future reference of information.

▪ Records and reports can be the basis for turn-over works in case of leave
of absence or shifting.

▪ Records will be the protection should question arise later.

▪ Records as pre-qualification test for welders, materials, procedures,

processes and NDT for future referral/review by both parties.

Welders and workers will have to respond positively on the cases of

quality record keeping and reporting as to maintain the standard operations in
the workplace.

Safe Work Procedures

It is a mandate that anyone of the workers of the company no matter who

they are. Everyone must observe and follow work safety; either concern is for
human or product safety. These are many progresses and activities regarding
safety in the welding production, and some of these includes safety program in
workers and in safety program in workers and in the safety of the products
produced.

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 Welding Quality Standard/ISO

ISO 9003 – A Model for Quality Assurance in Final Inspection and Test

To ensure the quality, reliability and strength of weldment, an inspection

program of the company are strictly observed and followed. The fabrication
details reflected in the plan in the procedure has been developed based in
selected codes and standards. The Welding Procedure Specifications (WPS)
which considered the bible of welders is always made available and if possible,
the WPS is placed in areas that are accessible to information. The products that
are subjected to inspection must be included in quality program of the
production so that it will be easier to monitor and evaluate the flow of operation.
There are critical weld joints that must pass through intensive post-weld during
after welding. These category of weld joints fall under fabricated structures such
as Boilers, Reactors, Heat Exchanges and High Pressure vessels. Since these
products calls for critical services the weldment must pass to inspection
requirements and utmost be approved of certified for acceptability in the weld
profile requirements.

Welding Codes and Standards/ISO

The selection of codes and standard to be used maybe based upon several
factors, including the following:

 Many government agencies (local, state, federal) require that a

specification code or standard should be followed.

 The manufacturers consider cost and reliability; that is, a s stricter

standards are applied to the weld he made, the cost of the weld
necessarily increases.

 The code and standard used is considered to the standard one for
industry and has been use for sometime.

 The fitness of the service weld requirement as established through

testing.

The perfect welds are not required. The difference between what is
acceptable and fit for service, such perfection what is known as tolerance.
Agencies that issue codes and standards and each give the specific tolerance.

o American Bureau of Shipping

o American Petroleum Institute
o American Society of Mechanical Engineers (ASME)
o American Society for Testing Materials (ASTM)
o American Welding Society (AWS)
o British Welding Institute (BWI)
o United State Government (USG)

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 Here are some of the noted American Welding Code Standards:

AWS D.1.1 – Structural Welding Code

ASME IX – Pressurized Vessels Welding Code
APII 1104 – Standard for Welding Pipeline and Related Facilities

Communication Process

Simple, concise and clear information that received by workers and

employees of the company would give better understanding between production
and quality department. Office communication in the forms of memorandum,
letter of instructions, work procedures, an inspection reports, observation and
safety report and etc. are considered communication routine of the company to
promote effective productive operation.

Production managers, supervisors, and quality inspectors are

communication of workers. They are task(s) to promote high productivity output
and one way to achieve this through effective communication will determine
easier and faster response of the worker. Also, in the manner to avoid delay in
the decision, because of update information on the operation procedures and
processes. The worker of less information of the things they do cannot be
competitive in turn-out of product output.

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 SELF CHECK 4.1-1

LO1 INSPECT WORK DONE

Direction: Encircle the letter of the correct answer.

1. The Welding Machine Specification is considered?

A. Welding procedure for welder during welding

B. Document of pre-qualification test
C. Welding instructional guide
D. None of the above

2. What statement does not belong to quality control?

A. Welding Specification and Standard

B. Welding Inspection
C. Welding Process
D. Materials Coding and Specifications

3. How do you judge weldment pass the quality requirements?

A. weld by experience welder

B. good appearance weld but w/o welding procedure
C. weld with approved welding procedure specification
D. all of the above

4. Something that is established for use as a rule of comparison in

measuring or judging capacity quantity extent, value, quality, etc.

A. specification
B. code
C. standard
D. agreement

5. ASME means

A. American Society of Mechanical Engineering

B. American Society of Mechanical Engineers
C. American Society of Manufacturing Engineering
D. American Society of Mining and Energy

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Version No.: CONTRIBUTING TO QUALITY SYSTEM 8
Course Program : SHIELDED METAL ARC WELDING (SMAW) NC II

Unit of Competency : CONTRIBUTE TO QUALITY SYSTEM

Module Title : Contributing to Quality System

Learning Outcome 2

Apply Quality Standard to Work

Assessment Criteria:

1. Observation and visitation to industry are conducted to maintain quality

standard practices.

2. Appropriate quality standards applied through out the production

process.

3. All work activities are coordinated through out the work place to ensure
efficient work outcomes.

References:

Welding Inspection Technology

Education department
American Welding Society, Inc.

International Organization for Standardization

(ISO) Training Manual

Welding Technology
Second Edition
Gina A. Kennedy

Welding Principles and Application

Jerry Jeffes
Harold Johnson

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LEARNING EXPERIENCES/ACTIVITIES

Learning Outcome 2: Apply Quality Standards to Work

Learning Activities Special Instructions

1) Read the attached information  Answer the Self-check without

sheet 4.2-1 apply quality looking at the information sheet
standards to work.
2) Answer the self-check 4.2-2 to
test your knowledge on apply
quality standards to work.
3) Compare your answer on
answer key
4) If you failed to meet the 80%
requirement passing standard,
go over again the information
sheet

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 Information Sheet 4.2-2

LO2: Apply Quality Standards to Work

Introduction:

Once a code and standard has been established and selected. The quality
control department will have to decide the methods for the pre-qualifications
procedures and processes applied to the production.

Some of the pre-qualification testing that has to be done. These are pre-
qualifications of welders, procedures, materials, welding positions and welding
processes. These activities have to be recorded and documents for ensuring that
all structural products that are fabricated meet the quality standard.

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 International Organization for Standardization (ISO)

ISO 9001 is an International Standard for Quality Management Systems

(QMS) issued by the International Organizations for Standardization. ISO is an
internationally recognized series of quality system standard that provides
quality management guidance, and identify generic quality system elements
necessary to achieve quality assurance.

 Has been widely used in commercial transactions whereby

suppliers and buyers agree on very clear guidelines for achieving
consistent product quality and customer satisfaction.

 Seventy-four (74) countries adapted these International Standards.

 Used as framework for continuous improvement.

How ISO Quality Management are Developed

In 1987, ISO 9000 was published by ISO which initially adopted all
provisions of BS 5750. Harmonization of BS 5750 and ISO 9000 was done to
become equivalent documents. EC adopted harmonized standard and was
designated as European Norm EN 2900. ASQ/ANSI established and published
Q-90 series which is identical to ISO 9000.

ISO in the Philippines

 Bureau of Products and Standards (National Accrediting Body)

 BPS Certification No. Series PNS 1000/ISO 9000

Quality (as defined by ISO) is the totality of the Characteristics of an

entity that bear on its ability to satisfy stated or implied needs. In final Analysis,
quality is when a supplier meets what his/her customer expects.

International Organization for Standardization (ISO)

ISO Certifying Companies here in the country use standards, norm,

regulations that are prescribed and recognized by the International Institutions
as they evaluate firm or a school for that matter, that demonstrated utmost level
of excellence and had completely satisfied all requirements necessary in the
performance of its duties. People’s perception of passing ISO standards means
you have threaded the eye of the needle.

There are ISO certifying companies operate all over the country, the
following are:

 Societe Generale de Surveillance Philippines Inc. (SGS)

 Det Norske Veritas (DNV)
 Anglo-Japanese American Registrar (AJA)

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  United Kingdom Accreditation Scheme (UKAS)

Some of the aspects that the ISO Certifying Companies are concern are in
the Management System such as:

Operations (Work Procedures material Specification etc.)

Human resources (Qualification and Testing Requirements)
Customer Service (Marketing and Product Promotions)
Facilities (Standard Requirements of Building and Equipments)
Environmental Policies (Physical and Human Safety)
Other Areas of Concerns

ISO Categories
(Conformance Standards for External Quality Assurance)

ISO 9001 – Model for quality assurance in design/development, production,

installation and servicing.
ISO 9002 – Model for quality assurance in production, installation and
servicing.
ISO 9003 – Model quality assurance for final inspection and test.

ISO Categories
(Guidance Standards for Internal Quality Assurance)

ISO 9001-1 – Quality Management and Quality Assurance Standards.

Guidance for selection and use.

ISO 900-1 – Quality Management and Quality System elements –Part I

Guidelines.

Workplace Visitation/Observation

Company visitation and observation tour in the welding production is at

routine works that the group of persons is doing everyday. The company may
invite guest and customer for promoting jobs and their assessment they may
offer investment to the company.

Another Schedule of visitation and observation and the whole workforce of

inspectors. The purpose of inspection is to assess the general operations as well
as specific processes by getting information from the production officials and for
the in-house inspector. All of these persons may call them inspectors because
they do inspect welds even a portion of their jobs. These officials include
owners, Government representatives, production representatives and in-house
inspectors.

Three general categories into which the inspectors work function can be
grouped into:

 Overseer
 Specialist
 Combination of Overseer and Specialist

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Record Maintenance

Keeping of records and documents in the welding production is very

essential. There’s no such production of welds without a system of recordings
because it’s hard for the company to attract multi-million projects from the
customers. The complete record system and update of the whole processes of
the company must always be pointed-out in favor of the client.

Most codes place the burden of responsibility for qualification in the

fabricators or contractors. Therefore, welding qualifications are statements by
the company that the welding procedures and personnel have been tested in
accordance with the proper codes and specifications.

The most important parts of the procedure qualification processes are the
utilization of that procedure during actual production welding. But, too often,
companies perform qualification testing only to satisfy some customer’s
requirements. Once qualified, they should be kept in a folder, or binder buried
someone’s shelf, or in a file of cabinet. This does not help the welder on the flow
that needs to know the information stated in the procedure qualification forms.

The procedures are the readily available forms are always available to the
welder during production. But due to the physical limitations of proper in the
welding or paper enclosed in plastic which are durable enough to withstand
being close to the welding.

Communication Process

Workers in the workplace must learn the communication requirements

adopted by the company. There are basic information and messages commonly
applied to the plan, familiarity with the verbal and written instructions coming
from co-workers and from the authorities in one department into the other.

The Management must provide desirable places in posting information

and communication for conveying workers to comply of any task(s) relative to
productions, procedures and processes. Safety signs must be also a primordial
concern of the management. In places that with the access of workers sight
must have safety signs as t o avoid and minimize injuries and damage.

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 Self Check 4.2-2

LO2: Apply Quality Standard to Work

Direction: Encircle the letter of the correct answer

1. Which certifying company operates only in the Philippines?

A. Societe General de Surveillance (SGS)

B. Anglo-Japanese American Registrar (AJA)
C. United Kingdom Accreditation (UKA)
D. Bureau of Products and Standards (BPS)

2. Which ISO number pertaining to inspection and testing?

A. ISO 9000
B. ISO 9001
C. ISO 9003
D. ISO 9004

3. What department or section responsible in monitoring and checking

quality of products/welds?

A. production department
B. quality control department
C. planning department
D. drawing department

4. A pre-qualification testing for welding as a requirements are focuses in

the following statement except one

A. Welders qualification test

B. Material qualification test
C. Welding procedure test
D. Welding inspection test

5. ISO 9000 was published by ISO which initially adopted all provision of/

A. EN 2900
B. BS 5750
C. Q-90 series
D. EC

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Course Program : SHIELDED METAL ARC WELDING (SMAW) NC II

Unit of Competency : CONTRIBUTE TO QUALITY SYSTEM

Module Title : Contributing to Quality System

Learning Outcome 3

Protection of Company’s Property and Customers Interest

Assessment Criteria:

1. Possible damage to company’s property is avoided by adhering to

company’s Quality Procedures.

2. Quality of work is reviewed to ensure that the customer requirements and

company standards are met.

References:

Welding Inspection Technology

Education department
American Welding Society, Inc.

International Organization for Standardization

(ISO) Training Manual

Welding Technology
Second Edition
Gina A. Kennedy

Welding Principles and Application

Jerry Jeffes
Harold Johnson

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LEARNING EXPERIENCES/ACTIVITIES

Learning Outcome 3: Protect Company’s Property and Customer’s

Interest

Learning Activities Special Instructions

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 1) Read the attached information  Answer the Self-check without
sheet 4.3-3 apply quality looking at the information sheet
standards to work.
2) Answer the self-check 4.3-3 to
test your knowledge on apply
quality standards to work.
3) Compare your answer on
answer key
4) If you failed to meet the 80%
requirement passing standard,
go over again the information
sheet

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 Information Sheet 4.3-3

Learning Outcome 3

Protection of Company’s Property and Customers Interest

Introduction:

The company in an industry operates in a well-manner basic

policies and regulations that emanates from the Policy Body Board of the
Organization. The company aims to deliver the maximum quality service
in terms of products and in the customer’s satisfaction through the
company’s policy statements and for the quest for improvement of the
service. The management will have to initiate reforms by reviewing the
existing productions and operations. The results of the assessment will
be the grounds for improvements.

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Company System, Processes and Quality Requirements

The Company manuals or procedure manuals are the documents

that provide all information regarding the company operations. These
documents include the abstract presentation of the sites, buildings,
facilities, products, and quality procedures.

The quality standard manuals and the inspection record manuals

are of separate documents that are kept in the quality control
department. All information and guidelines pertaining to the quality is in
the manuals. The inspection record manuals are specific instructions for
all inspections activities. These include materials records, inspection
records, processes involved and various sample forms of inspection
reports. The inspection reports involved and various sample forms of
inspection reports. The inspection reports attended in all finished
products and registered in the Inspection record Manuals for purposes of
future reference and in the review of the production procedures.

Processes and Quality Requirements, both are tailored based on

the agreement between the client and the manufacturers. Each of the
sectors has the specific works to perform during the production. But the
task(s) and directions of these individuals coming from both directors are
sometimes in trouble during the exercise of their duties and function
because of the reason that the manufacturer violated some provision of
what is stated in the inspection manuals of the company. However, if
workers are skillful and used this in the manner that both sides are
satisfied of the decisions, therefore, it might appropriate to say that the
Quality Management in a well-organized system and all components
must work together to support each other. In a system that is well led
and managed, everybody wins.

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Quality Assurance Principles

Quality assurance is a statement that also referred to the process

of products that is quality assured. This will be possible in producing
products that passed through a qualified or certified process and n
compliance with he standard requirements. The common practice of
production sector and the quality control group well done assessment if
all activities performed are in compliance with the standard.

If we are going to focus on production of welding, we are assured of

quality if we realize the importance of welding inspectors. They don’t just
look in the finished weld, but looking back on how the weld is done;
Section 4 of AWS QC I standard in Qualification and Certification of
Welding inspectors. From the many responsibilities of welders and
welding inspectors, it is proper to discuss that both of them having
separate jobs to do. Welders do follow the welding production
requirements and to note:

 Receive specific instruction from welding foreman/foremen

regarding the scope of work.
 Follow the welding Procedures and sequence by referring to (WPS)
 Perform Welding Production and with compliance.
 Apply safety assurance in the workplace.

Handling Materials, Tools and Equipment

The company/industry is assigning personnel responsible

specifically for materials, tools, and equipments. The skills of these
workers to do the specific functions are credible and appropriate because
of basis for accepting them to the position are their qualification.

In the welding production, materials are stocked and filed in the

stockyard in a very spacious area or location and that the same time an
office for material control and maintenance. All of the materials and
processes are based on standard operations of receiving delivery and in
the issuance of materials to the production in-charge personnel and to
quality inspector. There are numerous ways and methods for controlling
materials in the stockyard, and this performed by personnel in-charge.

In many industries, one of the more important aspects of

fabrication is identification and traceability of materials. Some inspectors
maybe required to assist in the material control program as part of their
regular duties. It is therefore that the individual must be capable of

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Version No.: CONTRIBUTING TO QUALITY SYSTEM 21
properly identifying material and that information related to
documentation.

Materials for welded fabrication and often ordered with the

stipulation that they meet a particular specification. To demonstrate this
compliance, the supplier can furnish documentation which describes all
important characteristic of the materials. This documentation in metals
sometimes referred to as “MTR” which is an abbreviation in material (or
MILL) Test Report. This document is a statement by the manufacturer
that the particular item exhibit specific chemical and mechanical
properties.

Handling of Tools and Equipment

The common practice, when tools and equipment issued in the

production shops. The shop manager or superintendent is responsible,
accountable and subjected for auditing on a schedule basis. The
maintenance schedule of both tools and equipment must be designed in
periodic schemes and with proper coordination to the maintenance
section of the company as not to hamper daily operations of the
production. The maintenance schedule should be placed in the workshop
production corners for information. There are cases that the urgent call
coming from the production shop may possibly happen and should be
actuated upon receiving the call. This kind of information certified as
ASAP (as soon as possible) In this case, the operations stopped for
sometime and maybe a long loss on production outputs. The repair
technician of the company having enough people to response the call of
production shops in twenty-four hours (24) service. Some of the usual
trouble shoots would occur is in the area of electrical, mechanical,
electronics and etc.

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 Self Check 4.3-3

LO3: Protect the Company’s and Customer’s Interest

Direction: Encircle the letter of the correct answer.

1. A document that provides information of company operations

which includes the abstract presentation of the sites, buildings,
facilities, products and quality procedures.

A. inspection manual
B. standard manual
C. company manual
D. record manual

2. Processes and quality requirements are both tailored in the

agreement between the.

A. manufacturer and client

B. company and workers
C. inspector and production
D. all of the above

3. Inspector and welders while performing their duties are performing

their duties are prove to use hazards. The common protective
device for them is

A. safety glass
B. gas mask
C. hard hat
D. goggles

4. One of the four (4) reasons why do keep records intact and
accessible anytime

A. Records for pre-qualification test of welders. Procedures and

non- destructive test for future referral
B. For products file
C. Record purposes of quality control unit
D. All of the above
Date: LO 3. PROTECTION OF COMPANY’S PROPERTY AND CUSTOMER’S INTEREST Page #
Version No.: CONTRIBUTING TO QUALITY SYSTEM 23
 5. The department or section in the manufacturer that is in-charge
for the implementation of the program of works/activities for
production

A. Quality Control Department

B. Production Department
C. Promotional Department
D. All of the above

Date: LO 3. PROTECTION OF COMPANY’S PROPERTY AND CUSTOMER’S INTEREST Page #

Version No.: CONTRIBUTING TO QUALITY SYSTEM 24
 ANSWER KEYS

Self Check 4.1-1

1. A
2. C
3. C
4. C
5. B

Self Check 4.2-2

1. D
2. C
3. B
4. A
5. B

Self Check 4.3-3

1. C
2. A
3. A
4. A
5. B

Date: LO 3. PROTECTION OF COMPANY’S PROPERTY AND CUSTOMER’S INTEREST Page #

Version No.: CONTRIBUTING TO QUALITY SYSTEM 25