Construction Project Management CIVE 4221

Project Quality Management

Lecturer – Dr. Ramez

 Presentation Outline
•
•
Outline
Quality Management
Definition
* Outline
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
Plan Quality
• Project Quality Management
Processes
Inputs
Plan Quality
• Overview
• Data Flow Diagram
• Inputs Project Quality Tools & Techniques
Manage Quality
• Tools & Techniques Management
• Outputs

Manage Quality Output

• Overview
• Data Flow Diagram
• Inputs Control Quality
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Quality Management Definition
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes
The degree to which the project fulfils
Plan Quality
requirements
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs
Includes creating and following policies and procedures in order to ensure
Control Quality
• Overview
that a project meets the defined needs it was intended to meet from the
• Data Flow Diagram customer’s perspective
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Quality versus Grade
• Quality versus Grade
• Trends & Emerging Practices ❑ The degree to which the characteristics of a
• Tailoring Considerations product meets the demands or expectations of
• Project Quality Management
Processes
the project.

Plan Quality ❑ Includes:

• Overview
• Data Flow Diagram ✓ Product
• Inputs ✓ Customer’s requirement
• Tools & Techniques
• Outputs

Manage Quality ❑ A category or rank assigned to products or

• Overview service having the same functional use but
• Data Flow Diagram
• Inputs
different technical characteristics.
• Tools & Techniques
• Outputs ❑ Include:
Control Quality ✓ different grades of steel
A product or service, regardless of
• Overview ✓ different grade of paint its grade must be of high quality
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Trends & Emerging Practices
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes

Plan Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs Customer Satisfaction Continual Improvement
Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques Mutually Beneficial Partnership with
• Outputs Management Responsibility
Suppliers
Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tailoring Considerations
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes
Policy Compliance and Auditing
Plan Quality
• Overview
• Data Flow Diagram
• Inputs
Standards and Regulatory
• Tools & Techniques Compliance
• Outputs

Manage Quality
• Overview Continuous Improvement
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs Stakeholder Engagement
Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
PLAN QUALITY
Outline
• Quality Management
Definition
• Quality versus Grade
•
•
•
Trends & Emerging Practices
Tailoring Considerations
Project Quality Management
MANAGEMENT
Processes

Plan Quality
• Overview
• Data Flow Diagram
• Inputs Identifying
• Tools & Techniques
• Outputs
Deliverables &
Manage Quality Documenting
• Overview How the project will demonstrate
• Data Flow Diagram compliance with relevant quality
• Inputs requirement
• Tools & Techniques
• Outputs
Plan Quality
Control Quality Management
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs Provide guidance and direction on how quality will be managed and validated throughout the
project
Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Data Flow Diagram
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes

Plan Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Inputs
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes Project
Plan Quality Project Charter Management
• Overview Plan
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs
❑ Assumption Log
Organizational Project ❑ Traceability Matrix
Manage Quality
Process Assets Documents
• Overview ❑ Risk Register
• Data Flow Diagram ❑ Stakeholder Register
• Inputs
• Tools & Techniques
• Outputs Enterprise
Environmental
Control Quality Factors
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations Expert Judgement Data Gathering Data Analysis
• Project Quality Management
Processes • Quality Assurance • Cost-benefit Analysis
• Benchmarking
• Quality Control • Cost of Quality
Plan Quality • Brainstorming
• Quality Improvements - Conformance
• Overview • Interviews
• Data Flow Diagram • Quality Systems - Non-Conformance
• Inputs
• Tools & Techniques
• Outputs

Manage Quality Cost

• Overview Benefit
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
• Trends & Emerging Practices Data
• Decision Making
•
Tailoring Considerations
Project Quality Management
Representation
Processes • Multicriteria Decision • Flowcharts
Analysis • Logical Data Model
Plan Quality • Matrix Diagram
• Overview
• Data Flow Diagram • Mind Map
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
• Trends & Emerging Practices Data
•
Decision Making
•
Tailoring Considerations
Project Quality Management
Representation
Processes
• Multicriteria Decision • Flowcharts
Analysis Tools • Logical Data Model
Plan Quality • Matrix Diagram
• Overview
• Data Flow Diagram • Mind Map
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
Data
• Trends & Emerging Practices Decision Making
• Tailoring Considerations Representation
• Project Quality Management • Multicriteria Decision • Flowcharts
Processes
Analysis Tools • Logical Data Model
Plan Quality • Matrix Diagram
• Overview • Mind Map
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
• Trends & Emerging Practices Data
•
Decision Making
•
Tailoring Considerations
Project Quality Management
Representation
Processes • Multicriteria Decision • Flowcharts
Analysis Tools • Logical Data Model
Plan Quality • Matrix Diagram
• Overview
• Data Flow Diagram • Mind Map
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Outputs
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes
Quality Management Plan
Plan Quality
• Overview
• Data Flow Diagram
•
•
Inputs
Tools & Techniques
Quality Metrics
• Outputs

Manage Quality
•
•
Overview
Data Flow Diagram Project Management Plan
•
•
Inputs
Tools & Techniques Updates
• Outputs

Control Quality
• Overview
•
•
Data Flow Diagram
Inputs
Project Document Updates
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
• Outline
• Quality Management
Definition
MANAGE QUALITY MANAGEMENT
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes

Plan Quality
• Overview
• Data Flow Diagram
Auditing the Quality
• Inputs Standard Quality
• Tools & Techniques Requirements
• Outputs To ensure

Manage Quality
• Overview
• Data Flow Diagram Quality Operational
• Inputs
Results from Quality Control
• Tools & Techniques
• Outputs Measurement
Manage
Control Quality Quality The process of auditing the quality requirement and the result of
• Overview Management quality control measurements to ensure appropriate quality standards
• Data Flow Diagram
• Inputs and operational definitions are used.
• Tools & Techniques
• Outputs

Conclusion
It facilitates the improvement of quality processes
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Data Flow Diagram
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes

Plan Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Inputs
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes

Plan Quality Project

• Organizational
Overview Management
• Data Flow Diagram Process Assets
• Inputs Plan
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs Project Documents
Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline

* Tools & Techniques

• Outline
• Quality Management
Definition
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes Design for X
Plan Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
• Trends & Emerging Practices Data
• Tailoring Considerations
• Project Quality Management Representation
Processes ❖ Can organize potential causes of defects into groups showing areas that should
• Affinity Diagrams be focused on the most
Plan Quality • Cause and Effects
• Overview • Scatter Diagrams
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
• Trends & Emerging Practices Data
• Tailoring Considerations
• Project Quality Management Representation
Processes
• Affinity Diagrams
Plan Quality • Cause and Effects ❖ Also known as fishbone diagrams, breaks down the causes of the problem statement
• Overview • Scatter Diagrams identified into discrete branches, helping to identify the main or root cause of the
• Data Flow Diagram problem
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
• Trends & Emerging Practices Data
• Tailoring Considerations
• Project Quality Management Representation
Processes
• Affinity Diagrams
Plan Quality • Cause and Effects
• Overview • Scatter Diagrams ❖ A graph that shows the relationship between two variables
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Outputs
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes Quality Reports
Plan Quality
• Overview
• Data Flow Diagram Test and Evaluation Documents
• Inputs
• Tools & Techniques
• Outputs

Manage Quality Change Requests

• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques Project Document Updates
• Outputs

Control Quality
•
•
Overview
Data Flow Diagram
Project Management Plan Updates
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
CONTROL QUALITY
Outline
• Quality Management
Definition
• Quality versus Grade
•
•
•
Trends & Emerging Practices
Tailoring Considerations
Project Quality Management
MANAGEMENT
Processes

Plan Quality
• Overview
• Data Flow Diagram
Monitoring
• Inputs Performance
• Tools & Techniques
• Outputs To access

Manage Quality
• Overview
Recommended
• Data Flow Diagram
• Inputs necessary changes
Recording results of
• Tools & Techniques
• Outputs
executing the quality
Perform activities
Control Quality Quality
• Overview Control
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs Identifying the causes of poor quality and validating that project deliverables and
Conclusion work meet the requirements.
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Data Flow Diagram
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes

Plan Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Inputs
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
Project
• Project Quality Management Organizational Management
Processes Process Assets Plan
Plan Quality
• Overview
• Data Flow Diagram
• Inputs Enterprise
• Tools & Techniques Environmental Project Documents
• Outputs Factors

Manage Quality
• Overview
• Data Flow Diagram Work Approve
Performance Change
• Inputs
Data Requests
• Tools & Techniques
• Outputs

Control Quality Deliverables

• Overview
• Data Flow Diagram
• Inputs
❑ Observations
• Tools & Techniques ❑ Quality Metrics
• Outputs ❑ Measurement for Technical Performances
❑ Cost Performances
Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations Data Gathering
• Project Quality Management • Checklists
Processes
• Statistical Sampling
Plan Quality • Questionnaires and
• Overview Surveys
• Data Flow Diagram • Check Sheets
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques ❖ Extremely useful for gathering attribute data while performing inspections to identify defects
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
• Trends & Emerging Practices Data
• Tailoring Considerations Data Gathering Data Analysis Inspection
• Project Quality Management
Representation
• Checklists
Processes • Reviews • Cause and Effects
• Statistical Sampling
• Performance Reviews • Peer Reviews • Control Charts
Plan Quality • Questionnaires and
• Root Cause Analysis • Audits • Histograms
• Overview Surveys
• Data Flow Diagram • Walkthroughs • Scatter Diagrams
• Check Sheets
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Tools & Techniques
• Quality versus Grade
• Trends & Emerging Practices
Data Gathering Data Analysis Inspection Data
• Tailoring Considerations
• Project Quality Management • Checklists
Representation
Processes • Reviews • Cause and Effects
• Statistical Sampling
• Performance Reviews • Peer Reviews • Control Charts
Plan Quality • Questionnaires and
• Root Cause Analysis • Audits • Histograms
• Overview Surveys
• Data Flow Diagram • Walkthroughs • Scatter Diagrams
• Check Sheets
• Inputs
• Tools & Techniques Testing & Product
• Outputs Meetings
Evaluations
Manage Quality • To fine errors, defects • Approved Change
• Overview
• Early testing identify Requests Review
• Data Flow Diagram
• Inputs problems • Retrospectives/Lesson
• Tools & Techniques • Helps to reduce costs Learned
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Outputs
• Quality versus Grade
• Trends & Emerging Practices
•
•
Tailoring Considerations
Project Quality Management
Quality Control Measurements
Processes

Plan Quality
• Overview Verified Deliverables
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs Work Performance Information
Manage Quality
• Overview
• Data Flow Diagram
• Inputs Change Requests
• Tools & Techniques
• Outputs

Control Quality Project Management Plan Updates

• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs Project Document Updates
Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Conclusion
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes

Plan Quality
Simplify
• Overview
• Data Flow Diagram
•
•
Inputs
Tools & Techniques
❑Helping improve the communication
• Outputs within organization.
•
Manage Quality
Overview
❑Correcting mistake/defects
• Data Flow Diagram ❑Corrective Action/Preventive Action
• Inputs
• Tools & Techniques (CAPA) consistently undertaken
• Outputs
based on priority driven by risk.
Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Conclusion
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes

Plan Quality Clarify

• Overview
• Data Flow Diagram
•
•
Inputs
Tools & Techniques
❑Roles and Responsibilities
• Outputs - area of responsibilities
•
Manage Quality
Overview
- suppliers/customers
•
•
Data Flow Diagram
Inputs
❑Internal Operational Processes
• Tools & Techniques - linking
• Outputs
❑Continuous Improvement
Control Quality
• Overview - improved staff morale
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
•
•
Outline
Quality Management
Definition
* Conclusion
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes

Plan Quality Control

• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques ❑Vision and Mission
• Outputs
- internal operational
Manage Quality
• Overview
processes
•
•
Data Flow Diagram
Inputs
- greater effectiveness
•
•
Tools & Techniques
Outputs
- efficiency
Control Quality
❑Opportunity for improvement
• Overview ❑Continuous Improvement
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion
 Presentation Outline
• Outline
• Quality Management
Definition
• Quality versus Grade
• Trends & Emerging Practices
• Tailoring Considerations
• Project Quality Management
Processes

Plan Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Manage Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Control Quality
• Overview
• Data Flow Diagram
• Inputs
• Tools & Techniques
• Outputs

Conclusion