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My.t Smart Box FAQs

The my.t smart box transforms a TV into a smart TV with a redesigned interface. It provides access to YouTube videos and previews of premium content on my.t. Additional features include viewing photos, videos and listening to music from external storage devices. New apps will be added regularly to enrich the entertainment options. Existing my.t customers can upgrade to the smart box by paying a one-time fee and higher monthly rental.

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Shane Ah-Vaye
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86 views

My.t Smart Box FAQs

The my.t smart box transforms a TV into a smart TV with a redesigned interface. It provides access to YouTube videos and previews of premium content on my.t. Additional features include viewing photos, videos and listening to music from external storage devices. New apps will be added regularly to enrich the entertainment options. Existing my.t customers can upgrade to the smart box by paying a one-time fee and higher monthly rental.

Uploaded by

Shane Ah-Vaye
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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my.

t Smart Box FAQs

1. What is the my.t smart box?

The my.t smart box is a set-top box that transforms your TV into a
smart TV. It has a freshly re-designed menu, offers fluid navigation,
access to an unlimited number of videos on YouTube and a foretaste
of the premium contents on my.t.

2. What additional features can we obtain with the smart box?

 You have access to an unlimited number of videos on YouTube


 You can view HD photos, listen to music and watch HD videos
on your TV
 You get informed on the latest movies, most-talked TV shows,
sports and songs, all in one place, on ‘This week on my.t’
 Latest HBO movies and series from OCS can be more easily
located on ‘Top movies & series on OCSGO’
 You can easily access and view the latest VoDs from ‘Top
movies on Video-on-Demand’ section of the smart box

3. Are there any other apps that we can access?

The new box has been launched with the YouTube app.
The smart box brings together the pay-TV and apps world in a single
box.
MT will introduce new apps in the forthcoming months with the aim of
enriching the world of entertainment on the smart box.

4. If a video or photo is not HD, will I still be able to view it?

Only HD photos and videos are supported on the smart box.


5. How do I view photos and videos or listen to music through the smart

box?

Connect your pen-drive or external device to the USB port of the


smart box. The smart box will automatically detect the storage device.
Click on ‘Menu’ and go to ‘Media’ to view the photos, videos, or listen
to music stored on the device.

6. Will clicking on any content from ‘This week on my.t’ play the content?

Clicking on any content from ‘This week on my.t’ will re-direct you to
that specific channel, provided that you are subscribed to it.
Otherwise, a message will pop up, requesting you to subscribe to the
channel by calling on 8902 or visiting a Telecom shop.

7. The programmes in ‘This week on my.t’ section are not up-to-date.

It highly recommended to switch off and on your smart box each time
you use it.

8. Will I be able to view the HBO movies and series of OCS from ‘Top

movies & series on OCSGO’?

If you are subscribed to the OCS Pack, you will be able to catch up the
previous HBO movies and series on OCSGO at no additional cost.
However, if you are not subscribed to OCS Pack, you will only be able
to view a synopsis of the movie/series and not watch it.

9. I do not have my.t and wish to get the smart box. How do I proceed?

You will automatically be given a smart box upon subscription to my.t.


Please call on 8902 or visit one of our Telecom shops to make your
application for my.t.
10. I am a new my.t customer and I wish to know if there is any charge

applicable to acquire the smart box?

Being a new my.t customer, you will be charged a one-off fee for the
smart box. You will also be charged a monthly my.t rental. For more
details, visit www.myt.mu.

11. I am an existing my.t customer and my decoder is faulty. Will I get the

smart box when the faulty decoder is replaced?

The faulty decoder will be replaced by another decoder of the same


model.

12. I am an existing my.t customer. I wish to take dual room services. Will

I receive the new smart box?

Being an existing my.t customer requesting for dual room service, you
will obtain a smart box. A one-off fee and the new monthly rental will
be applicable. For more details, please visit www.myt.mu.

13. I am an existing my.t customer. I wish to exchange my old decoder for

a smart box. How do I proceed?

Visit one of our Telecom shops with your current decoder, power cable,
HDMI cable, AV cable and remote control. Please also bring your
national ID card. One of our shop agents will then carry out the
procedures and administrative formalities. Kindly note that swapping
for a smart box comprises a one-off fee and a new monthly rental will
be applicable.
14. I am an existing customer having already paid the installation fees

when I made an application for my.t. Why do I need to pay a one-off

fee again for the smart box?

This one-off fee comprises the cost of the smart box and its
configuration at MT’s end.

15. When I swap to the smart box, will a technician come to my premises

for installation?

No, the smart box is accompanied with an installation guide and the
user guide is available on www.myt.mu. Kindly follow the steps
described in the guide to complete the installation of the smart box at
your place.

16. Can I use the Ethernet cable already connected to my modem/Optical

Network Terminal (ONT)?

Yes, you will have to use same Ethernet cable for connection.

17. What if I don’t get the my.t channels after connecting the smart box?

We would be glad to help you. Call us on 8902 for troubleshooting.

18. When I click on YouTube, the homepage is empty. How can I fix it?

 Check your Wi-Fi connection by clicking on Menu on your


remote control and navigate to Settings.

 Then choose, Preferences and select the first icon Networks.

 Choose WLAN and enable it. The smart box will automatically
scan the available networks within range.
 Select your Wi-Fi network and insert the password. Use LOC
button on your remote control to access the soft keyboard.

19. How can I get the soft keyboard on my remote control?

You may use the LOC button on the top right side of the remote
control.

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