AC15 User Guide
AC15 User Guide
Copyright Statement
© 2015 Shenzhen Tenda Technology Co., Ltd. All rights reserved.
Tenda is a registered trademark legally held by Shenzhen Tenda Technology Co., Ltd. Other brand
and product names mentioned herein are trademarks or registered trademarks of their respective
holders. Copyright of the whole product as integration, including its accessories and software, belongs
to Shenzhen Tenda Technology Co., Ltd. No part of this publication can be reproduced, transmitted,
transcribed, stored in a retrieval system, or translated into any language in any form or by any means
without the prior written permission of Shenzhen Tenda Technology Co., Ltd.
Disclaimer
Pictures, images and product specifications herein are for references only. To improve internal design,
operational function, and/or reliability, Tenda reserves the right to make changes to the products
without obligation to notify any person or organization of such revisions or changes. Tenda does not
assume any liability that may occur due to the use or application of the product described herein.
Every effort has been made in the preparation of this document to ensure accuracy of the contents,
but all statements, information and recommendations in this document do not constitute the warranty
of any kind, express or implied.
i
Contents
Contents
I Get to Know Your Router ............................................................................................................... 1
1 Package Contents........................................................................................................................... 1
2 LED Indicators .............................................................................................................................. 2
3 Buttons & Interfaces ...................................................................................................................... 3
4 Product Label................................................................................................................................. 4
II Specify Your Internet Settings ...................................................................................................... 6
1 Prepare Your Router ...................................................................................................................... 6
2 Position Your Router ..................................................................................................................... 7
3 Connect Your Router ..................................................................................................................... 9
Connect your Router to the Internet .............................................................................................. 9
Connect a computer to the Router............................................................................................... 11
4 Access to the Router .................................................................................................................... 13
5 Specify the Internet Settings ........................................................................................................ 13
DHCP (Dynamic IP) ................................................................................................................... 14
PPPoE ......................................................................................................................................... 17
Static IP ....................................................................................................................................... 19
6 Join Your WiFi ............................................................................................................................. 23
Windows 8 .................................................................................................................................. 23
Windows 7 .................................................................................................................................. 24
iPad/iPhone ................................................................................................................................. 25
Android ....................................................................................................................................... 26
III Specify Advanced Settings ......................................................................................................... 29
1 Internet Status .............................................................................................................................. 29
Change the Internet Type ............................................................................................................ 29
Customize your WiFi name and password .................................................................................. 37
Manage the attached device ........................................................................................................ 38
2 Internet Settings ........................................................................................................................... 41
Select your connection type ........................................................................................................ 41
3 Wireless Settings ......................................................................................................................... 42
WiFi Name & Password.............................................................................................................. 42
WiFi Schedule ............................................................................................................................. 43
Wireless Repeating...................................................................................................................... 44
Channel & Bandwidth................................................................................................................. 53
Signal Conditioning .................................................................................................................... 54
WPS ............................................................................................................................................ 55
4 Guest Network ............................................................................................................................. 58
To create a guest network: .......................................................................................................... 58
5 Smart Power ................................................................................................................................ 59
To schedule the Router’s working time: ..................................................................................... 59
6 USB Application .......................................................................................................................... 61
File Share .................................................................................................................................... 61
ii
Contents
DLNA.......................................................................................................................................... 67
Printer Service ............................................................................................................................. 78
7 VPN ............................................................................................................................................. 85
PPTP Server ................................................................................................................................ 85
PPTP/L2TP Client ....................................................................................................................... 92
8 Advanced Settings ....................................................................................................................... 95
Parental Controls ......................................................................................................................... 95
Bandwidth Control ...................................................................................................................... 98
Smart LED .................................................................................................................................. 99
Tenda Cloud .............................................................................................................................. 100
Remote WEB ............................................................................................................................ 102
DDNS ........................................................................................................................................ 104
Virtual Server ............................................................................................................................ 105
DMZ .......................................................................................................................................... 107
UPnP ......................................................................................................................................... 108
IPTV .......................................................................................................................................... 108
9 System Settings ......................................................................................................................... 111
System Status ............................................................................................................................ 111
Login Password ......................................................................................................................... 112
LAN IP Settings ........................................................................................................................ 113
WAN Settings............................................................................................................................ 115
Reboot ....................................................................................................................................... 117
Firmware Upgrade .................................................................................................................... 117
Backup/Restore ......................................................................................................................... 118
Reset .......................................................................................................................................... 119
System Log ............................................................................................................................... 120
Auto Maintenance ..................................................................................................................... 121
Time Setup ................................................................................................................................ 121
IV Appendix .................................................................................................................................... 123
1 Channel ...................................................................................................................................... 123
2 Configure Your Computer ......................................................................................................... 124
Windows 8 ................................................................................................................................ 124
Windows 7 ................................................................................................................................ 126
Windows XP ............................................................................................................................. 127
3 FAQs .......................................................................................................................................... 129
4 Technical Support ...................................................................................................................... 130
5 Safety and Emission Statement ................................................................................................. 131
CE Mark Warning ..................................................................................................................... 131
FCC Statement .......................................................................................................................... 131
NOM ......................................................................................................................................... 132
iii
Get to Know Your Router
1 Package Contents
Unpack the package. Your box should contain the following items:
AC1900 Smart Dual-Band Gigabit WiFi Router * 1
Power Adapter * 1
Removable Stand * 1
Ethernet Cable * 1
Install Guide * 1
* If any item is incorrect, missing or damaged, please keep the original package and contact the
vendor for replacement immediately.
1
Get to Know Your Router
2 LED Indicators
LED indicator description are shown as below after the device is powered on.
2
Get to Know Your Router
WPS: Press and hold it for about half a second and then release it to enable the WPS feature.
Within 2 minutes, enable the wireless device’s WPS feature to establish WPS connection.
WiFi: Press and then release it to enable/disable WiFi feature.
3
Get to Know Your Router
RST: Press and hold it with some needle-like things for about 8 seconds until all the LEDs light
up once and then release it to reset the Router to factory default settings.
4 Product Label
3
*This label can be found on the rear panel of the Router.
4
Get to Know Your Router
web browser to log in to the Router’s Quick Setup Wizard or User Interface.
2. SSID/ Wireless Password: The default 2.4GHz wireless network name (WiFi Name) and the WiFi
password (security key). Your Router is preset with a unique WiFi Name and WiFi password.
3. Pin NO.: The required number when you establish a WPS connection.
5
Specify Your Internet Settings
For best wireless signal, orient the three antennas as shown in the figure below:
6
Specify Your Internet Settings
Place it around the central area which your laptops, smart phones and other devices usually
surround, and preferably within line of sight to your wireless devices.
7
Specify Your Internet Settings
Put it on an elevated spot such as a high shelf, keeping the number of walls and ceilings to a
minimum between the Router and other clients such as computers and smart phones.
8
Specify Your Internet Settings
Keep it away from electrical devices that are potential sources of interference, such as ceiling fans,
home security systems or microwaves.
Keep it away from any large metal surfaces, such as a solid metal door or aluminum studs.
Keep it away from other materials such as glass, insulated walls, fish tanks, mirrors, brick, and
concrete that may also affect your wireless signal.
9
Specify Your Internet Settings
1 2
Connect the cable (prepared by yourself) from the Internet side to your modem.
Connect the modem to the Internet port of the Router.
Insert the power adapter to your Router’s Power port, and plug the other end to a power outlet.
Insert your modem’s power adapter to the power interface, and plug the other end to a power
outlet.
10
Specify Your Internet Settings
1
Insert the Ethernet cable from the Internet side into the Internet port of the Router.
Insert the power adapter to your Router’s Power port, and plug the other end to a power outlet.
Connect a computer to the Router
Select wired or wireless connection as you like to connect your computer to the Router.
Wired Connection
11
Specify Your Internet Settings
Connect an Ethernet cable (included in the packet) to the Ethernet port of your computer, and insert
the other end of the Ethernet cable into 1/2/3 port of the Router.
Wireless Connection
Procedure: On your computer with wireless adapter or other wireless devices, find and select the
Router’s WiFi name, enter the wireless password, and then join it.
12
Specify Your Internet Settings
Tips
1. If you don’t know how to join your WiFi, please refer to 6 Join Your WiFi.
2. Either WiFi (SSID) or WiFi password is changed, devices are required to reconnect with WiFi
manually once again.
3. The devices can only access the Internet after you finish Internet configuration.
Tips
If the Router’s Quick Setup Wizard page doesn’t appear after the operation above when you access
the Router at the first time, please refer to the solutions in FAQ > Q1.
13
Specify Your Internet Settings
the first time or restore your Router to factory default. Click Start. The Router will detect your
connection type automatically.
Follow the corresponding steps to complete the Internet settings according to your Router’s
detection result.
DHCP (Dynamic IP) PPPoE Static IP
If the following page appears, it indicates that your connection type is dynamic IP (DHCP). No
parameter is required, just click Next to continue.
14
Specify Your Internet Settings
This page allows you to customize your WiFi name, WiFi password, and login password.
Customize your WiFi name, password, and login password, then click Next to continue.
Tips
1. Note that the WiFi password is used to connect to your wireless network (WiFi) while the login
password is for logging in to the Router’s User Interface. You can check the option in front of Set
up the login password to the same as the WiFi password to set them to the same. Or uncheck it
to set them to different ones respectively.
2. The Router provides two types of frequency bands: 2.4GHz and 5GHz. 5GHz WiFi name can
only be searched by 5GHz available wireless devices.
When you click the Next button in the page below, the 5GHz WiFi name will be changed into the
same one as that of 2.4GHz WiFi name except the suffix “_5G”, for example, the 2.4GHz WiFi
name is Tenda_000118, the 5GHz WiFi name will be Tenda_000118_5G.
15
Specify Your Internet Settings
When the following page appears, it indicates that you can access the Internet now. If you want
to experience more features, click Advanced, type login password you set up just now, and click
Login to log in to the Router’s user Interface.
16
Specify Your Internet Settings
PPPoE
Type the user name and password your Internet Service Provider provided, and click Next.
Customize your WiFi name, password, and login password, then click Next to continue.
17
Specify Your Internet Settings
Tips
1. Note that the WiFi password is used to connect to your wireless network (WiFi) while the login
password is for logging in to the Router’s User Interface. You can check the option in front of Set
up the login password to the same as the WiFi password to set them to the same. Or uncheck it
to set them to different ones respectively.
2. The Router provides two types of frequency bands: 2.4GHz and 5GHz. 5GHz WiFi name can
only be searched by 5GHz available wireless devices.
When you click the Next button in the page below, the 5GHz WiFi name will be changed into the
same one as that of 2.4GHz WiFi name except the suffix “_5G”, for example, the 2.4GHz WiFi
name is Tenda_000118, the 5GHz WiFi name will be Tenda_000118_5G.
When the following page appears, it indicates that you can access the Internet now. If you want
to experience more features, click Advanced, type login password you set up just now, and
click Login to log in to the Router’s user Interface.
18
Specify Your Internet Settings
Static IP
If the following page appears, it indicates that your connection type is Static IP. Click Next to
continue.
19
Specify Your Internet Settings
Customize your WiFi name, password, and login password, then click Next to continue.
Tips
1. Note that the WiFi password is used to connect to your wireless network (WiFi) while the login
password is for logging in to the Router’s User Interface. You can check the option in front of Set
up the login password to the same as the WiFi password to set them to the same. Or uncheck it
to set them to different ones respectively.
2. The Router provides two types of frequency bands: 2.4GHz and 5GHz. 5GHz WiFi name can
only be searched by 5GHz available wireless devices.
When you click the Next button in the page below, the 5GHz WiFi name will be changed into the
same one as that of 2.4GHz WiFi name except the suffix “_5G”, for example, the 2.4GHz WiFi
name is Tenda_000118, the 5GHz WiFi name will be Tenda_000118_5G.
20
Specify Your Internet Settings
Type the login password you set just now, and click Login.
21
Specify Your Internet Settings
22
Specify Your Internet Settings
2
1. Type the static IP, subnet mask, default gateway, and preferred DNS server provided by your
Internet Service Provider.
2. Click Connect.
Then you can enjoy your wired or wireless network, or go forward to customize more settings.
Windows 8
23
Specify Your Internet Settings
Tips
1. If you cannot find the icon , please move your cursor to the top right corner of your desktop,
select Settings > Control Panel > Network and Internet > Network and Sharing Center >
Change adapter settings, right click Wi-Fi and select Connect/Disconnect.
2. If you cannot find your WiFi from the list, ensure the Airplane Mode is not enabled on your
computer.
Select your WiFi name from the list, click Connect and then follow onscreen instructions.
Connected successfully.
Windows 7
Click the icon on the bottom right corner of your desktop. Select your WiFi name from the
list, click Connect and then follow onscreen instructions.
24
Specify Your Internet Settings
Tips
If you cannot find the icon , please move your mouse to the bottom left corner of your desktop,
select Start > Control Panel > Network and Internet > Network and Sharing Center > Change
adapter settings, right click Wireless Network Connection and select Connect/Disconnect.
Connected successfully.
iPad/iPhone
25
Specify Your Internet Settings
Android
26
Specify Your Internet Settings
Enable your WLAN, and select your SSID. Enter your wireless password, and click Connect.
27
Specify Your Internet Settings
28
Specify Advanced Settings
1 Internet Status
In Internet Status page, you can check the Internet connection status, WiFi Info, and the connected
devices’ info. Meanwhile, this part offers three shortcuts for you to change the Internet type and
wireless settings, and allows you to manage the connected devices.
29
Specify Advanced Settings
Tenda recommends: This field shows the Internet type the Router detected.
Select a connection type: There are three types of Internet connection on the Internet Settings page:
30
Specify Advanced Settings
Refer to the instructions in the form below to select your Internet connection type.
Connection Type The parameters your Internet Service Provider provided for Internet access
Check the Connection Status. If it displays Connected! You can surf the Internet, it indicates you
can access the Internet now.
31
Specify Advanced Settings
32
Specify Advanced Settings
PPPoE
1. Select PPPoE.
2. Enter the user name and password provided by your ISP in the ISP Username and ISP Password
field.
3. Click Connect.
Check the Connection Status. If it displays Connected! You can surf the Internet, it indicates you
can access the Internet now.
33
Specify Advanced Settings
34
Specify Advanced Settings
Static IP
35
Specify Advanced Settings
36
Specify Advanced Settings
37
Specify Advanced Settings
characters for WiFi password. Note them down if you change the default one to avoid forgetting it.
Hide
If the Hide option is checked, the wireless clients cannot search the WiFi name of the Router. You
need know the WiFi name in advance and enter the WiFi name on each wireless client manually.
No Password
If the No Password option is checked, there is no password for your WiFi. The wireless client can
join in your wireless network by selecting your WiFi name without entering any password. It poses
safe risk to your network. So DO NOT check this option if unnecessary. But in some case, for example,
the Router is used in a small café shop, and you want to share the wireless network with your
customers without requiring a WiFi password. Then you can check the No password option.
38
Specify Advanced Settings
In this page, you can see the connected devices’ name, IP address, MAC address, and access type. It
allows you to edit the devices’ name, and add the unknown devices to blacklist.
Edit the devices’ name
Click the icon , input your custom name in the box, and click Save.
If you find unknown devices in your network from the Attached Devices list, you can add it to
blacklist.
Click the corresponding Add button on the right, and it will be moved to blacklist.
Blacklist
The devices in blacklist cannot access the Internet via the Router.
39
Specify Advanced Settings
Click Remove button to remove the corresponding device back to Attached Devices list.
40
Specify Advanced Settings
2 Internet Settings
If you don’t set up your Internet connection by following Quick Setup Wizard, or want to change
your Internet settings, you can refer to this page.
41
Specify Advanced Settings
3 Wireless Settings
This section offers some features such as: WiFi Schedule, Wireless Repeating, and Signal
Conditioning, which helps you enjoy your WiFi.
Click the following icons (shortcut) to go to the corresponding features.
WiFi Name& Password WiFi Schedule Wireless Repeating Channel & Bandwidth
42
Specify Advanced Settings
WiFi Schedule
This feature allows you to specify WiFi ON/OFF time. For example, assume that you want to turn off
your WiFi during 23:00~06:00, from Monday to Friday, you can configure it as follows:
43
Specify Advanced Settings
Select Specified Day, and check the options of the corresponding days, Mon. to Fri.
Click Save.
Wireless Repeating
The Router can act as a wireless repeater to extend wireless signal. The wireless repeater can have
wired and wireless clients, and access the Internet when it connects to the wireless base station. There
are two types of Wireless Repeating: WISP and Universal repeater. When the Router works under
WISP mode, it assigns IP addresses to its clients by itself. And the clients obtain IP addresses from
the base station the Router bridges when the Router works under Universal repeater mode. You can
select WISP OR Universal repeater to extend your wireless network.
You need two routers: one set up as a Router which acts as a base station, and the other set up as a
bridge.
Wireless Router Wireless Router in Bridge Mode
Example
You can install the first Router (Router A) in a room that located on the first floor which has your
Internet connection, then set up the second Router (Router B) in bridge modes. And place the Router
B in a different room that has your home entertainment center which located on the second floor.
Connect the second Router (Router B) to your computer, game console, and etc.
44
Specify Advanced Settings
Configure Router B:
Generally, you don’t need configure the Router A.
Make a note of the WiFi name and password of the Router A to which this Router (Router B) will
connected.
WiFi Name (SSID)
1
WiFi Password
❷ Log in to the Router’s User Interface, and click Wireless Settings > Wireless Repeating. Click
45
Specify Advanced Settings
Tips
Router B MUST contain the Router A’s channel, or the Router A’s WiFi name (wireless network
name) won’t be displayed in the Base Station WiFi Name list. For example, if the Router A’s channel
is 13, but Router B’s channel range is 1~11, you won’t find the Router A’s WiFi name in the Base
Station WiFi Name list. So you’d better select the correct country (the country where you use the
router), because the Channel range varies in different countries. Or you can set the Router A’s channel
to the one within Router B’s channel range.
46
Specify Advanced Settings
Type the security key (WiFi password) of the base station (Router A).
Click Save.
47
Specify Advanced Settings
Note
1. The WiFi Schedule, WPS, Guest Network, Smart Power-save, and IPTV feature are not available
when the Router B is in WISP mode.
2. The configuration of the Router b’s wireless channel won’t take effect after bridge.
3. If Router B’s LAN IP address is the same as that of Router A, it will be changed into another one
automatically which is not in the same network segment as that of Router A after bridge. For example,
if the Router A and Router B’s LAN IP address are all 192.168.0.1, the Router B’s LAN IP address
will be changed into 192.168.1.1 after bridge. You can use 192.168.1.1 or the domain name
tendawifi.com to log in to the Router B’s User Interface.
48
Specify Advanced Settings
Configure Router B:
Generally, you don’t need configure the Router A.
Note
❶ Make a note of the WiFi name and password of the Router A to which this Router (Router B) will
connected.
1 WiFi Name (SSID)
WiFi Password
❷ Log in to the Router’s User Interface, and click Wireless Settings > Wireless Repeating. Click
49
Specify Advanced Settings
50
Specify Advanced Settings
Tips
Router B MUST contain the Router A’s channel, or the Router A’s WiFi name (wireless network
name) won’t be displayed in the Base Station WiFi Name list. For example, if the Router A’s channel
is 13, but Router B’s channel range is 1~11, you won’t find the Router A’s WiFi name in the Base
Station WiFi Name list. So you’d better select the correct country (the country where you use the
router), because the Channel range varies in different countries. Or you can set the Router A’s channel
to the one within Router B’s channel range.
51
Specify Advanced Settings
click Internet Status. Check the connection status. If it displays Bridged successfully in Universal
Repeater mode, it indicates that the bridge is successful.
Note
1. You can only use the Router B’s domain name tendawifi.com to log in to the Router B’s User
Interface after bridge.
2. The Internet Setting, LAN IP Settings, WAN IP Settings, Parental Control, Bandwidth Control,
Remote WEB, DDNS, Virtual Server, UPnP, IPTV, Smart Power-save, Guest Network, WPS, and
WiFi Schedule feature are not available when the Router B is in Universal Repeater mode.
3. The configuration of Router B’s channel won’t take effect after bridge.
4. You cannot manage the attached device when the Router is in Universal Repeater mode.
52
Specify Advanced Settings
In this part, you can change the basic settings of your wireless network. There are two different
frequency bands: 2.4GHz and 5GHz.
1. In the Country | Region list, select your region.
2. This Router supports 3 network modes for 2.4GHz frequency band, and 2 modes for 5GHz
frequency band. To change the mode, select it from the Network Mode list. The default one is
optimum.
For 2.4GHz
11bgn mixed Allows 802.11b, 802.11g, and 802.11n devices to join the network. Up to 600Mbps
11bg mixed Allows 802.11b and 802.11g devices to join the network. Up to 54Mbps
53
Specify Advanced Settings
For 5GHz
11a/n/ac mixed Allows 802.11a, 802.11n, and 802.11ac devices to join the network. Up to 1300Mbps
11ac only Allows 802.11a and 802.11c devices to join the network. Up to 1300Mbps
3. In different regions, the Channel range varies (Please refer to Appendix 1 for details). To change
the wireless channel, select a number from the Channel list. Do not change the channel unless you
experience interference (shown by lost wireless connection or slow data transfers). If this happens,
experiment with different channels to see which the best is. The recommended channel spacing
between adjacent access points is four channels (for example, use channel 1 and 5, or 6 and 10).
40 (default): Select this bandwidth to maximize the wireless throughput. Keep the default unless
you encounter some issues with your wireless connection.
20: Select this bandwidth if you encounter some issues with your wireless connection.
When the 2.4GHz network mode is set to 11bg mixed, the 2.4GHz bandwidth can only be 20.
For 2.4GHz
20/40: Select this bandwidth to switch among 20 and 40 according to the situation of the current
wireless network.
For 5GHz
80 (default): Select this bandwidth to maximize the wireless throughput. Keep the default unless
you encounter some issues with your wireless connection.
20/40/80: Select this bandwidth to switch among 20, 40 and 80 according to the situation of the
current wireless network.
Signal Conditioning
There are three levels of signal strength for 2.4GHz and 5GHz frequency bands: low, medium, and
high (default). Select Low if it can satisfy you. Standard offers the widest coverage range while
High has strong capability of penetrating wall. Select one from them according to your needs.
54
Specify Advanced Settings
WPS
WPS (Wi-Fi Protected Setup) allows you to join the WiFi network without typing the WiFi password.
You can establish a WPS connection to your wireless Router via WPS button, or PIN code.
To establish a WPS connection:
Log in to the Router’s User Interface, and click Wireless Settings > WPS, and click to enable the
WPS feature.
If your wireless client has a WPS push button, you can use it to connect to the Router.
❶ Press and hold the WPS button for about half a second on the Router and then release it, or click
55
Specify Advanced Settings
Enter the WLAN setting page, and tap the icon on the bottom left corner on the cellphone.
Then select WPS push button on the pop-up subpage. The cellphone’s WPS feature is enabled.
56
Specify Advanced Settings
Then the Router will negotiate with the cellphone, and establish WPS connection.
Use a PIN code
If your wireless client requires a PIN code, enter the PIN code on the page into the required box.
Tips
The WiFi password will be changed into a random password with 63 characters if you use the PIN
code to establish a WPS connection.
57
Specify Advanced Settings
4 Guest Network
A guest network allows visitors at your home to use a separate SSIDs or networks without providing
access to your private network. You can create a guest network for each wireless network: 2.4GHz
and 5GHz.
58
Specify Advanced Settings
5 Smart Power
Smart power-save allows you to schedule your Router’s working time.
59
Specify Advanced Settings
Tips
When the Router is in power-save mode, the Router’s LED indicators are off except Power LED
indicator. And the wireless feature and the USB feature are not available.
60
Specify Advanced Settings
6 USB Application
The USB application provides File Share, DLAN, and Printer Service submenus. Click the
following icons to skip to the corresponding features.
File Share
The Router allows you to share files on a connected USB device from the local clients, or devices
from the Internet.
FTP Server:
ftp://LAN IP address:port number
Or ftp://tendawifi.com
Samba Server:
\\LAN IP address
Or \\tendawifi.com 访问 Samba
61
Specify Advanced Settings
Insert your USB storage drive into the USB3.0 port on the back panel of the Router.
Note
1. DO NOT remove the USB drive when it is working to avoid data loss or other damages.
2. DO NOT concurrently connect two or more external hard drives to the router’s USB3.0 port with
the help of a USB hub to avoid possible damages to the router.
Log in to the Router’s User Interface, and click USB Application > File Share.
Page Info
When a USB storage drive is attached, the Router will detect it automatically
sda and this place will display the free space of it. Click Safely Eject button on the
The File Share includes FTP server and Samba Server. Both of the servers use the
Guest Account &
same account and password. The default account is admin which isn’t editable.
Password
But you can specify a password to access the servers.
The addresses displayed here will be changed with the LAN address.
LAN devices visit On LAN computer, visit the FTP server using ftp://xxx.xxx.xxx.xxx:xx; visit the
WAN devices visit The address displayed here will be changed with the WAN address.
62
Specify Advanced Settings
On WAN computer, visit the FTP server using the address displayed here.
Allow visit from the If you want to allow the devices from the Internet to visit your USB storage
To access the USB storage drive (FTP server) from your LAN computer:
1. Type the address ftp://xxx.xxx.xxx.xxx:xx (ftp://192.168.0.1:21 here) in the address bar of a web
browser. Tap Enter on the keyboard.
2. Type the default User name (Guest account) and the Password you just specified and click Log
In.
Then you can share the files on the USB storage drive.
63
Specify Advanced Settings
To access the USB storage drive (FTP server) from WAN computer:
Configure your Router:
To allow the devices from the Internet to visit your USB storage drive, you need verify that the
Allow visit from the Internet button is enabled.
1. Log in to the Router’s User Interface, and click USB Application > File Share.
64
Specify Advanced Settings
Visit the USB storage drive (FTP server) from the Internet:
1. Type the address ftp://xxx.xxx.xxx.xxx:xx (xxx.xxx.xxx.xxx MUST be public IP address,
ftp://14.153.220.141:21 here) in the address bar of a web browser on a computer from the Internet.
Tap Enter on the keyboard.
2. Type the default User name (Guest account) and the Password you just specified and click Log
In.
Then you can share the files on the USB storage drive.
65
Specify Advanced Settings
To access the USB storage drive (Samba server) from your LAN computer:
1. Open a folder, type \\xxx.xxx.xxx.xxx in the address bar (\\192.168.0.1 here), and click .
2. Type the default User name (Guest account) and the Password you just specified and click OK.
66
Specify Advanced Settings
Then you can share the files on the USB storage drive.
DLNA
When DLNA feature is enabled, the Router acts as a DLNA server which allows devices (such as
USB storage drive, smart devices, and etc. without DLNA server) to share the media files from each
other.
67
Specify Advanced Settings
Example
You want to play the videos (in the USB storage drive) on your computer (Windows 8), you can do
as follows:
Insert your USB storage drive into the USB port of the Router.
To enable DLNA server of your computer:
Right-click icon on the bottom right corner of the desktop on your computer, and click
68
Specify Advanced Settings
Click All Networks, find and click Choose media options…under Media streaming.
69
Specify Advanced Settings
If the following page appears, click Windows services administrative tool. If not, skip to step
.
70
Specify Advanced Settings
71
Specify Advanced Settings
As the steps above, find and change the Startup type of UPnP Device Host and SSDP
Disovery to Automatic respectively.
72
Specify Advanced Settings
Then go back to Media streaming options page, and click Turn on media streaming.
The following page will appear. Customize a name in Name your media library, and click
Next.
Choose files and devices you want to share, and set Permissions level to Shared.
11
73
Specify Advanced Settings
12 For security purpose, a password will be created. Use this password to add other computers to
your homegroup. Then you can share files between these computers. Click Finish.
74
Specify Advanced Settings
Log in to the Router’s User Interface, and click USB Application > DLNA.
Tips
75
Specify Advanced Settings
1. After the DLNA enabled, you also need enable DLNA feature in other devices to establish
connection. For details, please refer to the user guide of those devices.
2. If the newly-added resources don’t update automatically when the DLNA server is running, try to
re-enable the DLNA feature.
To play videos:
There are two methods for you to play the videos. Take windows 8 OS as an example.
Method 1:
❶ Double-click the Computer icon on your desktop, you’ll see the TendaDLNA icon under
Network Location.
❷ Double-click the icon, you can see the resources in the USB storage drive. Then you can select
76
Specify Advanced Settings
Method 2:
❶ Search Windows Media Player on your computer, and click to enter it.
❷ You’ll see the TendaDLNA under Other Libraries. Then you can select the items you want to
play.
77
Specify Advanced Settings
Tips
If the TendaDLNA doesn’t appear, please try re-enabling DLNA feature, and refresh the Other
Libraries.
Printer Service
Printer Service allows you to connect a USB printer to the Router’s USB port, and the attached
computers installed with USB printer driver software can use the printer to print and scan files.
78
Specify Advanced Settings
USB Printer
Before you use a USB printer, you need download a USB Printer Controller for USB printer from
http://down.tendacn.com/uploadfile/2015/AC15/AC15_Print_Control_Software.rar
Note
1. Verify that the printer is working normally when it is connected to your computer. If not, please
refer to the User Guide of the printer.
2. Note that most printers need to install driver software.
❶ Double-click the setup icon if you download and unzip the USB Printer Controller
successfully.
79
Specify Advanced Settings
Keep click next until the following page appears, then click Install.
80
Specify Advanced Settings
The shortcut icon of the USB Printer Controller will appear on your desktop.
❷ Click Save.
To print files:
81
Specify Advanced Settings
The USB Printer Controller will detect the printer automatically if the Printer Service feature is
enabled.
Click the Printer, and then Auto-Connect Printer > Set Auto-Connect Printer.
82
Specify Advanced Settings
When the page below appear, it indicates that the USB printer is connected to the Router
successfully.
83
Specify Advanced Settings
Tips
1. The USB Printer Controller is compatible with most printers on the market, but if your printer
cannot be detected by the USB Printer Controller, you can contact our technical support for help.
2. When you select Auto-Connect Printer, the USB printer can be used by several computers
simultaneously; but when Connect is selected, the USB printer can only be used by a computer at
one time.
84
Specify Advanced Settings
7 VPN
Virtual private network (VPN) provides a secure communication to a remote computer or remote
network using a public network such as the Internet. This Router can perform as a PPTP Server or
PPTP/L2TP Client here.
Click the following icons to go to the corresponding features.
PPTP Server
When the Router acts as a PPTP Server, it provides a secure virtual tunnel between your home
network and a remote computer.
Example
You have a FTP server (LAN IP: 192.168.0.154) in your home network. If you want to visit the
resources on the FTP server from the company’s computer, you can refer to the following procedures.
Configuration
To set up a PPTP Server:
Log in to the Router’s User Interface, and click VPN > PPTP Server.
85
Specify Advanced Settings
1
2
3
4
❷ Type an IP range for PPTP clients which should not overlap with the IP address of the PPTP
server.
❸ Enable MPPE Encryption, and select an encryption bits, 40 or 128 according to your needs.
❹ Specify a username and password for your PPTP server, and click Add.
Click Save.
To establish a VPN connection:
To access the PPTP server, you need establish a VPN connection on your computer in the company.
Verify that your computer is connected to the Internet successfully.
❶ Click the icon on the bottom right corner of your desktop. Click Open Network and
Sharing Center.
86
Specify Advanced Settings
❷ Click Set up a new connection or network > Connect to a workplace > Use my Internet
connection (VPN).
87
Specify Advanced Settings
❸ Type the public WAN IP of the PPTP server (such as: 183.37.211.8 here) in the Internet
❹ Type the user name and password of the PPTP server, click Create, and then click Close.
88
Specify Advanced Settings
If you fail to establish a VPN connection, try following steps to solve the issue:
❶ Click the icon on the bottom right corner of your desktop, and then right-click VPN
Connection.
89
Specify Advanced Settings
❷ Click Properties > Security, set the Type of VPN to Point to Point Tunneling Protocol
(PPTP), set Data encryption to Optional encryption (connect even if no encryption), and click
OK.
❸ Go bake to VPN connection page, click Connect, type the user name and password of the PPTP
90
Specify Advanced Settings
When the VPN Connection displays Connected, it indicates that you access the PPTP server
successfully.
Launch a web browser, type the address of the FTP server (ftp://FTP server IP address: port
91
Specify Advanced Settings
number, such as ftp://192.168.0.154:21) in the address bar, and tap Enter on the keyboard.
PPTP/L2TP Client
When acts as a PPTP/L2TP client, the Router helps you to establish a secure communication between
the attached devices and the PPTP/L2TP server provided by individual or Internet Service Provider.
Then all the devices connected to the router can access the exclusive resources network via the
PPTP/L2TP server.
PPTP/L2TP Server
PPTP/L2TP Client enabled
92
Specify Advanced Settings
Log in to the Router’s User Interface, and click VPN > PPTP/L2TP Client.
❷ Select PPTP.
❸ Click to enable MPPE Encryption, and select an encryption bits, 40 or 128 according to your
needs.
❹ Type the server IP/DNS, username, and password of the PPTP server.
Click Save.
To set up L2TP Client:
Log in to the Router’s User Interface, and click VPN > PPTP/L2TP Client.
93
Specify Advanced Settings
❷ Select L2TP.
❸ Type the Server IP/DNS, username, and password of the L2TP server.
❹ Click Save.
94
Specify Advanced Settings
8 Advanced Settings
This section will explain more features such as: Parental Control, Bandwidth Control, Smart LED,
and etc.
Click the following icons (shortcut) to go to the corresponding features.
UPnP IPTV
Parental Controls
With Parental Controls, you can only allow your teenager to visit some specified sites and restrict
access by time.
To control access to the Internet:
Log in to the Router’s User Interface, and click Advanced Settings > Parental Controls.
95
Specify Advanced Settings
❷ You can customize a device name for easy recognition, and click Complete.
Select the time you allow your teenager to access the Internet, for example: 07:00pm~10:00pm.
Select Specified Days.
Select the days you apply the rule, for example: Monday to Friday.
Click Save.
96
Specify Advanced Settings
5
6
To block your teenager from visiting some inappropriate and dangerous sites, you can only allow
them to visit the Internet sites you specify.
❷ Type the key words of the websites you want to allow to visit in the box.
Click Save.
1
2
97
Specify Advanced Settings
Bandwidth Control
Bandwidth Control improves network performance by specifying the download/upload speed for
connected clients. The example below is for you to consult to configure Bandwidth Control based on
your own demands.
Example
Always several devices share 4M broadband service in your home. You recently have to watch lots
of news videos to prepare for a special program but only to find it’s hard to go through the videos
smoothly. Your notebook starves for more bandwidths.
In this case, you can choose to configure a download bandwidth rule in Bandwidth Control to allocate
sufficient bandwidth for your notebook. Upload bandwidth rule is not always used unless you have
to upload lots of files and videos.
Configuration
Log in to the Router’s User Interface, and click Advanced Settings > Bandwidth Control.
❷ Click Save.
98
Specify Advanced Settings
Smart LED
Smart LED allows you to turn ON/OFF LED indicators for power saving, or other purpose when the
Router is working.
Keep OFF: All LED indicators will be off except power LED indicator .
Timed OFF: All LED indicators will be off except power LED indicator during the time you
specified.
To specify the settings of Smart LED:
Log in to the Router’s User Interface, and click Advanced Settings > Smart LED.
99
Specify Advanced Settings
❷ Click Save.
Tenda Cloud
Tenda Cloud allows you to manage your Router anywhere and anytime via your smart phone, iPad,
and etc. with the Tenda App. To manage the Router remotely using the Tenda App, you need register
a Tenda Cloud account, and attach the Router to the account.
❷ Scan the QR code on the page to download the Tenda App using your smart devices.
To register an account:
Use the Tenda App to register an account. Please download the User Guide of the Tenda WiFi (the
name of the app) from http://www.tendacn.com/ for details.
100
Specify Advanced Settings
Method 1:
Log in to the Router’s User Interface, and click Advanced Settings > Tenda Cloud.
❷ Type the Tenda Cloud account you registered to the Account box.
Click Save.
Method 2:
101
Specify Advanced Settings
❶ Connect to the Router’s WiFi using your smart device (smart phone, and etc.).
Tips
The ID is the unique number of the Router for Cloud management. The Tenda WiFi uses the ID find
and manage the Router remotely. It is not editable, and you don’t need to edit it.
Remote WEB
102
Specify Advanced Settings
Example
You want to manage your home network when you are in the company. Assume that the WAN IP
address of your company’s network is “202.165.100.105”, and it is a public IP address (Only when
the IP is a public IP, can this Router can be managed remotely). And your Router at home is working
properly, the WAN IP is “190.136.2.5”, and it’s a public IP address as well.
Configuration
Log in to the Router’s User Interface, and click Advanced Settings > Remote WEB.
If you don’t know the WAN IP of your company’s network, you can type 0.0.0.0 here.
Click Save.
Verification
When you’re in the company, you can use your computer to access your Router’s User Interface by
entering “http://190.136.2.5:8080” in a browser.
However, in the example above, the WAN IP of the Router in your home may not always be static.
You can give the WAN IP a static host name via DDNS to maintain the connection between your
Router and the computer in your company. Go to “DDNS” for details to configure a username,
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Specify Advanced Settings
Assume you signed up an account tenda01.3322.org from dyndns.org, the username is tenda01, and
the password is 1234567890.
After you bind a static hostname to the WAN IP, when you’re in the company, you can also access
the Router’s User Interface by entering “http://tenda01.3322.org:8080” in a browser of your computer in the
company.
DDNS
DDNS (Dynamic Domain Name Server) allows a dynamic public IP address of one service to be
associated with a static host name, so that anyone anywhere on the Internet can visit the host and
share the service. Thus, uninterrupted access to services whose numeric IPs may change is maintained.
After DDNS is enabled, using URL “hostname.no-ip.com”, “hostname.3322.org” or
“hostname.dyndns.org” to access the host.
For your WAN IP (public IP) may change, DDNS can help you use a static host name to maintain the
connection.
Follow steps below to apply for the domain name tenda.dyndns.org, username tenda and password
12345678.
Configuration
Log in to the Router’s User Interface, and click Advanced Settings > DDNS.
1
2
104
Specify Advanced Settings
Type the username, password and domain name in the corresponding boxes: tenda, 12345678
and tenda.dyndns.org.
Click Save.
Verification
After the configuration above, your friend can access your ftp server via ftp://tenda.dyndns.org
instead of ftp://183.38.7.216:21 to download the giant file.
Virtual Server
Virtual Server helps you to direct network traffic from the Internet to a specific port or a specific
range of ports to a device or number of devices on your local network. If you have a server in your
home network, you can allow certain types of incoming traffic to reach the server. For example, you
might want to make a local web server, or FTP server visible and available to the Internet.
Example
You have a FTP server (IP:192.168.0.150) in your home network. When work in the company, you
want to visit the resources on the FTP server.
105
Specify Advanced Settings
Configuration
Log in to the Router’s User Interface, and click Advanced Settings > Virtual Server.
1 2 3
❶ Type the IP address of the computer that established the FTP server (192.168.0.105 here).
❷ Select the FTP server default port (21), the extranet port will be auto-filled. If you select Manual,
106
Specify Advanced Settings
Click Add.
Click Save.
Verification
When you’re in the company, you can use your computer to access the FTP server by entering
“ftp://183.37.211.8:21” in a browser.
Note
You can use the public WAN IP address to access the FTP server remotely, but most people don’t
know what their IP addresses are or when this number changes for the public WAN IP of the Router
is usually dynamic. To solve the problem, you can use the DDNS feature.
DMZ
The DMZ host allows a particular interface or computer to have a direct access to some special
massages via the Router without any firewall or network address translator (NAT) to mask the true
identity of the interface or computer. These special messages refer to an HTTP server or FTP server.
Your Router contains its DMZ settings shown as the screenshot below.
Example
You want to create a DMZ host in your computer for messages transmitting via the HTTP server.
Configuration
Login to the Router’s User Interface, click Advanced Settings > DMZ, to configure detailed settings.
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Specify Advanced Settings
❷ DMZ Host IP: Enter the IP address of your computer (for example: 192.168.0.100 here. It is the
IP address of the computer with DMZ host created) in the DMZ Host IP field.
UPnP
When UPnP is enabled on your Router, a network device possessing a specific purpose, such as a
printer, can be identified and used automatically by another computer or device in your network.
Log in to the Router’s User Interface, and click Advanced Settings > UPnP.
It is advisable to keep the default settings.
IPTV
The wireless Router supports IPTV feature.
Log in to the Router’s User Interface, and click Advanced Settings > IPTV.
108
Specify Advanced Settings
Multicast
Multicast: If the Multicast is enabled, you can get the multicast videos resources from the Internet.
If you want to watch some online videos, such as football games, you’d better enable Multicast.
STB
If you has a set-top box at home, and also order IPTV service form your Internet Service Provider.
Enable the STB feature, and connect your set-top box to the (LAN) 3 port of your Router.
❷ Select a zone: Consult Internet Service Provider for specific information of this part.
Tips
109
Specify Advanced Settings
When the IPTV feature is enabled, the Wireless Repeating is not available.
110
Specify Advanced Settings
9 System Settings
This section describes how to administer and maintain your Router and home network.
Click the following icons to go to the corresponding features.
System Status
This part allows you to view this Router’s current network status: basic info, WAN status, LAN Status,
and WiFi Status.
111
Specify Advanced Settings
Login Password
To secure your network, you’d better change the login password termly.
112
Specify Advanced Settings
Tips
1. There is no login password by default. The old login password is that you set up in quick setup
wizard.
2. After successful configuration, you need log in to the User Interface again with the new login
password.
LAN IP Settings
Here you can change the LAN IP address, enable/disable DHCP server, or specify the LAN IP address
pool and the lease time.
Log in to the Router’s User Interface, and click System Settings > LAN IP Settings.
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Specify Advanced Settings
LAN IP
DHCP Server
DHCP server can automatically assign the broadband service information (IP Address, Subnet Mask,
Gateway and DNS Server Address) to the computer or smartphone, or other devices in your network
wirelessly or via Ethernet cables. Do not disable this function until you want to configure the IP
address manually for each device in your network by yourself.
Tips
The DHCP Server option will be unchecked automatically when you use the Universal Repeater
(Client + AP) feature.
IP Address Range
When the DHCP server is enabled, the Router will assign IP addresses to the attached devices. IP
address range is the range of their IP addresses.
Lease Time
Select the lease time of the IP assigned automatically, say 1 Day. When the lease time is used up, the
IP will renew automatically. So you don’t need to reset it manually.
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Specify Advanced Settings
WAN Settings
Log in to the Router’s User Interface, and click System Settings > WAN Settings.
MTU
Do not change the default value unless necessary. If you are unable to open some website, to receive
or send emails, etc., try to minimize the MTU value until your network returns to normal.
MTU Applications
1472 Maximum size to use for pinging. (Larger packets are fragmented.)
Tips
An incorrect MTU setting can cause Internet communication problems. You might not be able to
access certain websites, secure login pages, or FTP or POP servers.
WAN Speed
By default, the WAN rate is Auto. Generally, it is not advisable to change the default value. When
the cable length between your Router and the remote device (modem, Router, etc.) is relatively long,
you can set WAN rate to 10M FDX or 10MHDX to enhance transmission rate.
115
Specify Advanced Settings
MAC Address
Some ISPs will bind your broadband account info and a specified MAC address of your computer
together. If you can only access the Internet with a specified computer without a Router, you can try
cloning MAC address for normal Internet access. By default, it clones the local host’s MAC address.
If you want to clone other MAC address, or change the Router’s MAC address, select Manual and
type the Mac address in the following box.
116
Specify Advanced Settings
Reboot
Rebooting the Router will activate any modified settings on the Router. When the parameters you set
cannot take effect or the Router cannot be used normally, please try rebooting your Router to solve
these problems. Note that when the Router is rebooting, do not power off any relevant devices (Router,
computer, etc.).
Log in to the Router’s User Interface, and click System Settings > Reboot.
Firmware Upgrade
Tenda official website offers the latest software version for your Router. Follow steps below to
upgrade the device if you want.
Local Upgrade
Log in to the Router’s User Interface, and click System Settings > Firmware Upgrade.
117
Specify Advanced Settings
Configuration
❶ Download the firmware file from Tenda official website http://www.tendacn.com, save and
❷ Click Choose file to locate and select the upgrade file (.bin file) you saved.
Online Upgrade
The Router will detect the latest software automatically. When a newer software version is detected,
you can upgrade.
Note
While upgrading, verify that your computer is connected to the Router with an Ethernet cable, and
the Router and your computer are kept with power supply. If not, damage might be done to the
Router.
Backup/Restore
If you find the current settings can maintain a good performance for your Router, you can back up
118
Specify Advanced Settings
To backup a file:
Log in to the Router’s User Interface, and click System Settings > Back/Restore.
Click Backup, and locate the file (with suffix .cfg) to your host after finishing configuration of the
Router.
❷ Click Restore.
Reset
Here you can restore this Router to factory default. Two methods are available here.
Method One: Log in to the Router’s User Interface, click System Settings > Reset, and click Reset.
Method Two: Press and hold the RST button on the top panel of the Router for about 8 seconds and
119
Specify Advanced Settings
Note
1. During the restoration, do not disconnect the power of the Router and other relevant devices.
2. Strongly recommend you not to restore the Router, unless the following sequence appears:
You have to access the Router but you cannot remember the login name and password.
Your Router does not work well, and you want to reconfigure it by following the Setup Wizard.
You cannot access the Internet, and Tenda technical support recommends you to restore to factory
default.
System Log
If you want to have a good knowledge of system operation, or when you have difficulties in surfing
the Internet, you need to send your system logs to Tenda technical supporters, you can go to this field
to check your Royer’s syslog.
Log in to the Router’s User Interface, and click System Settings > System Log.
120
Specify Advanced Settings
Auto Maintenance
Log in to the Router’s User Interface, and click System Settings > Auto Maintenance.
Auto Maintenance helps you to maintain your Router to improve the performance of your Router and
extend the Router’s lifecycle.
Time Setup
Log in to the Router’s User Interface, and click System Settings > Time & Date.
121
Specify Advanced Settings
This part is used to set the Router’s system time. Select your time zone, and you will get the GMT
time from the Internet and the system will automatically connect to NTP server to synchronize the
time.
Tips
To make some time-based features (e.g. WiFi Schedule, Parental Controls, Power Saving, Smart
LED) effective, the time should be set correctly.
122
Appendix
IV Appendix
This Chapter provides you with more information about how to configure your computer, common
questions and answers, and etc.
This section contains the following items:
Channel
Configure Your computer
FAQs
Technical Support
Safety and Emission Statement
1 Channel
36-48;
America 1-11
149-165;
36-48;
Canada 1-11
149-165;
36-48;
Mexico 1-11
149-165;
36-48;
Hong Kong 1-11
149-165;
36-48;
Indonesia 1-13
149-165;
36-48;
Thailand 1-11
149-165;
123
Appendix
36-48;
Russia 1-13
149-161;
36-48;
Australia 1-13
149-165;
36-48;
South Africa 1-13
149-165;
36-48;
Brazil 1-13
149-165;
Windows 8
❶ Right click the icon on the bottom right corner of your desktop. Click Open Network and
Sharing Center.
124
Appendix
>
Tips
If you cannot find the icon , please move your cursor to the top right corner of your desktop, select
Settings > Control Panel > Network and Internet > Network and Sharing.
❸ Find and double click Internet Protocol Version 4(TCP/IPv4). Select Obtain an IP address
automatically and Obtain DNS server address automatically and click OK.
125
Appendix
>
❹ Click OK on the Ethernet Properties window (see ❸ for the screenshot).
Windows 7
❶ Click the icon on the bottom right corner of your desktop. Click Open Network and Sharing
Center.
Tips
If you cannot find the icon on the bottom right corner of your desktop, follow steps below: Click
Start > Control Panel > Network and Internet > Network and Sharing Center.
126
Appendix
❸ Find and double click Internet Protocol Version 4(TCP/IPv4). Select Obtain an IP address
automatically and Obtain DNS server address automatically and click OK.
>
❹ Click OK on the Local Area Connection Properties window (see ❸ for the screenshot).
Windows XP
❶ Right click My Network Places on your desktop and select Properties. Right click Local Area
127
Appendix
>
❷ Scroll down to find and double click Internet Protocol (TCP/IP). Select Obtain an IP address
automatically and Obtain DNS server address automatically and click OK.
>
❸ Click OK on the Local Area Connection Properties window (see ❷ for the screenshot).
128
Appendix
3 FAQs
Read the following Frequently Asked Questions if you are running into problems.
Q1: I cannot log in to the wireless router’s User Interface. What should I do?
A1: Please follow the instructions below step by step.
a. Verify the Ethernet cable between your PC and the router is intact and well-connected. If not, use
another Ethernet cable.
b. Clear cache of your browser, or open another web browser.
c. Double check the TCP/IP settings on your computer. Verify if it is set to obtain an IP automatically.
d. Press and hold the RST button for about 8 seconds, then release it to restore factory settings; then
try to login again.
e. Try to login on another computer, smart phone or iPad.
Q3: I cannot access the Internet after completing the configuration according to the instructions. What
should I do?
A3: Please follow the instructions below step by step.
a. Please check the connection and verify if it is well-connected.
b. If your connection type is static IP, specific IP address and the other parameters must be filled out
on the Internet Settings page first.
c. Check whether you can access the Internet by connecting to the modem directly (without the router).
If not, please double check the configuration of your modem or consult your ISP.
Q4: I cannot see the newly-added pictures via DLNA feature, what should I do?
A4: If you want to see the newly-added resources via DLNA, you need to re-enable the DLNA feature.
Please disable DLNA feature in USB Application > DLNA, and enable it again in a few seconds.
129
Appendix
4 Technical Support
If you still have some problems, please contact our technical support.
Country Hotline
Global Hotline (86) 755-27657180
United States 1-800-570-5892
Australia 1300787922
New Zealand 800787922
HongKong 00852-81931998
Canada Hotline 1-888-998-8966
Type Details
Skype Tendasz
Website http:// www.tendacn.com
E-mail [email protected]
130
Appendix
CE Mark Warning
FCC Statement
131
Appendix
NOM
NOMBRE DEL PRODUCTO:
Producto Smart Router Inalámbrico AC 1900Mbps Gigabit de Doble Banda
MODELO: AC15
Alimentador de Energía:
Alimentación: 100-240 ca 50/60Hz, 0.9A Max
Salida: 12V cc 2.5A
PAIS DE ORIGEN: CHINA
132