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13 Troubleshooting The Network

The document discusses the roles and responsibilities of a network administrator in providing service and support to users. It covers tasks like installing and configuring hardware and software, troubleshooting problems, and documenting issues. It also describes a network troubleshooting model and the LANalyzer software tool.

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Payal Patel
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51 views

13 Troubleshooting The Network

The document discusses the roles and responsibilities of a network administrator in providing service and support to users. It covers tasks like installing and configuring hardware and software, troubleshooting problems, and documenting issues. It also describes a network troubleshooting model and the LANalyzer software tool.

Uploaded by

Payal Patel
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Revision no.

: PPT/2K403/02

Troubleshooting
the Network
Revision no.: PPT/2K403/02

Service and Support Roles

• As a network administrator, you provide service and support


to the users of the network.

• The tasks you perform to support your network depend on the


type and size of your network and organization.

© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
Revision no.: PPT/2K403/02

Service and Support Roles (contd.)

• Installing and configuring hardware, such as network boards,


hard disks, and disk controllers
• Installing and configuring server and other network software,
as taught in other courses
• Upgrading hardware and software
• Troubleshooting network problems
• Using a troubleshooting model
• Using diagnostic and system information software
• Documenting and recording network problems.

© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
Revision no.: PPT/2K403/02

Service and Support Roles

© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
Revision no.: PPT/2K403/02

Network Troubleshooting Model

• The key to troubleshooting is to develop the ability to break

down a problem into its parts and see the interrelationships

among those parts.

• This allows you to isolate and resolve the problem.

• The model displayed in the following figure is useful in

isolating and resolving many network problems.

© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
Revision no.: PPT/2K403/02

Network Troubleshooting Model

© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
Revision no.: PPT/2K403/02

LANalyzer for Windows Dashboard

• LANalyzer for Windows

• Is inexpensive, compared to more full-featured protocol


analyzers

• Is software, not hardware, based

• Is easy to use

• Contains NetWare Expert TM, a problem diagnostics tool

© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
Revision no.: PPT/2K403/02

LANalyzer for Windows Dashboard (contd.)

• LANalyzer can be used in several ways:

• Monitoring real-time activity

• Identifying trends

• Creating reports

• Troubleshooting problems

© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
Revision no.: PPT/2K403/02

LANalyzer for Windows Dashboard

© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
Revision no.: PPT/2K403/02

Exercise

• Exercise 13.2 Understand the Basic Principles of Service and


Support

© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute
Revision no.: PPT/2K403/02

Design & Published by:


CMS Institute, Design & Development Centre, CMS House, Plot No. 91, Street No.7,
MIDC, Marol, Andheri (E), Mumbai –400093, Tel: 91-22-28216511, 28329198
Email: [email protected]
www.cmsinstitute.co.in
© CMS INSTITUTE, 2004. All rights reserved. No part of this material may be reproduced, stored or emailed without the prior permission of Programme Director, CMS Institute

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