An analysis on customer satisfaction towards loan

disbursement process of Cashpo

INDUSTRY INTERNSHIP REPORT

Submitted In Partial Fulfilment of the Requirements

For The Award Of The Degree Of
MASTER OF BUSINESS ADMINISTRATION (iConnect)
Submitted By:
Harshit Shukla
Enrolment No:
G0071
MBA (iConnect) 2nd Semester
Guided by:
Ms. Anju Verma

Assistant Professor Management Department

November 2022

Submitted to:
SCHOOL OF COMMERCE, MANAGEMENT & RESEARCH

ITM UNIVERSITY, RAIPUR (CHHATTISGARH) INDIA

 Declaration by the Candidate

This is to declare that this report has been written by me. No part of the report is
plagiarized from other sources. All information included from other sources has
been duly acknowledged. I aver that if any part of the report is found to be
plagiarized, I shall take full responsibility for it.

Harshit Shukla Signature of the Candidate

Enroll Number: G0071 Date:
 Certificate by Institute

This is to certify that this project report entitled “An analysis on customer
satisfaction towards loan disbursement process of Cashpo” is a bona fide work
carried out by Harshit Shukla of MBA (iConnect) of School of Commerce,
Management & Research of MBA degree course of ITM University, Raipur.

Ms. Anju Verma Dr. Yasin Sheikh

Assistant Professor Head, SCMR

Date:
 Certificate by the Examiner

This is to certify that this project entitled “An analysis on customer satisfaction
towards loan disbursement process of Cashpo” submitted by Harshit Shukla Roll
No: 1303, Enrolment No: G0071 has been examined by the undersigned as a part
of the examination for the award of Master of Business Administration degree of
ITM University, Raipur (C.G).

Name of the Examiner Signature of the Examiner

Date:
 Acknowledgement

This project consumed huge amount of work, research and dedication. Still, implementation would
not have been possible if I did not have a support of my company mentor Mr. Sparsh Sharma
and my faculty guide Ms. Anju Verma. Therefore, I would like to extend my sincere gratitude
to them.

Thank you is a small word to show my gratitude towards my mentor Mr. Sparsh Sharma who
guided and helped me throughout the entire project. I wish to express my sense of gratitude and
indebtedness for her inspiring guidance, constructive criticism and valuable suggestions
throughout the project work. I am very much thankful to her, for being a great support during my
internship period and for introducing the present topic and her inspiring support and guidance. I
would also like to show my gratitude to Ms. Anju Verma, for always being there and supporting
me in my entire project.

I would like to extend my heartily thanks to all other staff members of Cashpo for providing all
the support and information to complete the project with the blessings of God.

I extend my heartily thanks to Dr. Yasin Sheikh Head and all other faculty members of School of
Commerce, Management & Research, ITM University for their support and valuable
suggestions in one or other occasions to complete the project.

I also acknowledge with a deep sense of reverence, my gratitude towards my parents and members
of my family, who supported me morally as well as economically. At last, but not the least
gratitude goes to all my friends who directly and indirectly helped me to complete my project
report
TABLE OF CONTENTS

CHAPTER NO. TITLE PAGE NO.

1 Introduction with Objective 1-4

2 Company Profile 5-20

3 Literature Review 21-28

4 Research Methodology 29-31

5 Data Analysis & Interpretation 32-38

6 Results and Findings of Study 39-40

7 Conclusion 41-42

8 Recommendation and Suggestions 43-47

9 Bibliography and References 48-49

10 Annexure (Questionnaire) 50-53

 CHAPTER 1
INTRODUCTION

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1.1 Introduction.

Many Non-Banking Financial Companies (NBFCs) in India offer personal loans to those who need
urgent cash to meet their personal expenses. The interest rate charged by NBFCs on personal loans
are competitive and range between 10.99% p.a. to 36,00% p.a. You may generally avail a loan
amount of up to Rs.25 lakh or even more with processing fee ranging between 2% and 3% of the
loan amount. However, you must compare the personal schemes offered by different NBFC’s
before applying for the one suitable for you.
Is it OK to take loan from NBFC?
Also, all banks are monitored by the RBI when they are lending a loan to the customers. NBFCs are
not required to maintain a CRR with either RBI or any other institution. The home loan is provided
from their own capital and hence, there is no interference from RBI

1.2 Background of the Study.

Business world is becoming very much complex day by day. Without sufficient practical experience
business becomes difficult and, in some cases, impossible. The whole world is moving because of
business relation. Business plays a very important role in developing economy of a country. So, in
the business world, practical experience is regarded as a media through whom we have an
acquaintance with the real-world. Through this internship an individual can expect to have a good
knowledge and understanding on the various methods of operation performed by Cashpo
particularly in the area of Financial Institutional Services.

1.3 Objectives.

Without objectives any study cannot be considered as the successful one. There are basically two
objective of any study, broad or main and specific. This report is also prepared based on two
objectives.

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1.3.1 Main Objective.

The main objective of the study is to fulfil the requirement internship and achieving academic and practical
knowledge about how organization are managed in real life and also know about Loan disbursement and
Recovery system of Cashpo. This report has also some other specific objectives, these are

1.3.2 Supporting objective.

1. To study the loan approval process of Cashpo.
2. To study the disbursement process of Cashpo.
3. To study the satisfaction level of customer towards loan approval.
4. To study the satisfaction level of customer towards loan disbursement.

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 CHAPTER 2
COMPANY PROFILE

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2.1 Introduction

In the era of an increasingly complex economy, CashPo is your ideal finance partner. We are here
to revolutionize the way people view credit processing. CashPo is an innovative platform where you
can avail effortless and seamless credits through our app. CashPo is a Fintech organization operated
by Intellimint Technologies Pvt. Ltd. since 2020. We aim to provide quick, reliable, and secure
personal loans to salaried employees. We stand strongly by our principles to make the loan process
easier and accessible to all. Whether you’re struggling with a personal financial crisis, medical bill
payment, children’s fee payment, or just need some extra cash in hand for a ceremony, we’ve got
you covered. With us, you can ensure a secure life for you and your loved ones.
Cashpo is a Fintech organization operated by Intellimint Technologies Pvt. Ltd. since 2020. We
provide quick and reliable personal loans to salaried individuals. We provide unsecured personal
loans of up to Rs. 200,000/- for up to 12 months through Cashpo mobile application. In the view of
making loan application process easier and just, we use alternate methods to determine the
applicant’s creditworthiness. We aim at creating a financially independent generation with our
personal loans.

2.2 Lending Partner

Orrish finance private limited is a Non deposit taking Non-Banking Finance Company (NBFC)
registered with Reserve bank of India and it strictly follows all RBI guidelines, Orders and
circulars. Orrish was incorporated on September 3, 2019. We offer quick and easy personal loans,
two-wheeler loans and business loans. At Orrish we understand the importance of your valuable
dreams and believe that financial crunch should not hold you back from fulfilling your dreams. Our
team is driven by young professionals offering quick underwriting and disbursal process of loan so
that our customers can enjoy the benefit of hassle-free loans at the earliest.

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2.3 Competitors
 Cashfree
 Small Credit
 KreditBee
 Kissht
 Money View
 CasHe
 Home Credit

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 CHAPTER 3
LITERATURE
REVIEW

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 Research Paper. 1

DEALERS’ EXPECTATIONS AND THE IMPORTANCE OF VARIOUS FACTORS IN CHANNEL

FINANCE VERTICAL WITH REFERENCE TO MAHINDRA FINANCE IN MAHARASHTRA
AND GUJARAT REGION

1 Simran Lodha and 2 Bhuvanesh Kumar Sharma

The purpose of this research is to understand the expectations of the automobile dealers and the
importance of various factors which they consider while opting for finance. The research is descriptive
in nature and the primary data collected through close ended structured self-designed questionnaire.
Total 56 respondents selected through non probability convenient sampling from the automobile car
dealers. The finding of the study suggested that the dealers are primarily opting banks as a finance
option instead of non-banking financial corporations and rate of interest was one of the most important
factor dealers considered followed by speed of disbursement. The research is also suggested that the
dealers are expecting from companies to give insights about competitors and inputs for promotional
strategies. The research is highly applicable to the finance companies which are dealing in automobile
sector specially cars and also given insights about the dealers expect from companies so that it helps to
understand the requirements of the clients effectively. Keywords: Automobile industry, Friedman test,
Dealers expectations.

Research Paper. 2

Cash Flow Analysis of Client’s Household for Availing a

Microfinance Loan: A Study in Two Districts of Odisha

Jeeban Jyoti Mohanty1 Prof. Sudhakar Patra2 1.1 Ph.D Research Scholar

One of the prime reasons for the outcome of over-indebtedness is inability of financial institutions to
estimate the borrowing capacity of a household. This study was conducted within this context of imprecise
assessment of income and cash-flows. The study focuses on the two districts of Odisha, i.e. Khordha and
Ganjam, the districts where the highest cases of over-indebtedness were reported within the states. The
sample size for the study was 300 respondents (150 in each district), interviewed using a questionnaire-
survey. The surveys were conducted with clients who have at least one active loan from an MFI. In addition
to questionnaire-surveys, qualitative interviews were conducted with MFIs in order to get a better
understanding of how their cash-flow estimation processes work. To calculate the cash flow, the variables
like income, consumption, savings & information related to sources of loans is being used. MFIs usually
access credit bureau data to get information on outstanding loans of the clients. The workings and the
operations of NBFCs are regulated by RBI and other regulatory bodies like Sa-Dhan and MFIN

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(Microfinance Institutions Network). Guidelines were set up to avoid over indebtedness on the side of the
clients and to ensure responsible lending from the side of the NBFCs. The data was tested against each
guideline mentioned by the RBI and found some interesting results. These included 66% of the households
having an annual household income of over the limit prescribed for borrowings from an MFI. 5.18% of the
sample clients had total indebtedness of more than ₹1,00, 000. This shows that the RBI guideline which puts
a cap of ₹1,00,000 on the total indebtedness of a client is not being followed in the case of these households.
Additionally, 13.15% of the clients in our sample were repaying more than 2 MFI loans at the same time,
even while the prescribed limit is of 2 MFI loans. Despite the fact that all the MFIs follow some or the other
method of estimating cashflow of potential client households, problems related to over-indebtedness and
default still exist. The study recommends that in order to develop a robust cash-flow analysis tool, concerted
efforts need to be put in by various stakeholders in the sector. Firstly, a proper client protection mechanism
needs to be set up by each MFI in order to ensure that issues faced by the clients in relation to repayment,
MFI products, behavior of the loan officer and customer service is adequately captured and addressed. This
can be ensured through Interactive Voice Response (IVR) calls from the credit bureau. Secondly, the credit
bureau can also come up with a memo which is updated every quarter with the latest information on clients’
financial situation, outstanding loans etc., aggregated at a block or district level. This would give MFIs and
other lenders a proper understanding of the loan situation in specific regions. Keywords: Cash-flow, Credit
Bureau, Household income, Indebtedness and MFI

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 Research Paper. 3

XpressBanking.com: online financial services

1. Bangla Guruprashad 2. Mittal 3. Pankaj
Xpress Banking is online banking services platform that will help consumer to find the best lending
products suitable for their individual needs. It is a one stop online portal for banking services where the
consumers can compare the products from the banks and the NBFCs (Non-Banking Financial
Corporations). Team: Guruprasad Bangle and Pankaj Mittal, classmates at IIMB, are the founders
ofXpressBanking.com. Pankaj has about 8 years of experience in the banking sector in USA and has
worked for Barclays and Capital One bank. Guruprasad has about 8 years of experience in the ERP
domain and worked in IBM and SAP and also has start up experience. Customer Pain Point: Currently,
the customer has to spend lot of time to find out the exact offerings of different financial institutions
offering the different lending products. Lack of assistance in documentation, asymmetry of information
on various lending products and long time period required for loan processing are other pain areas that
customers face. Xpress Banking Solution: Xpress Banking is a one stop online portal for banking
products which provides lower search costs for consumers with a large selection of products ranging
from banks to NBFCs. The online portal backed by CSRs shall be complemented by an offline
assistance model that will have field sales agents assisting consumers in the loan process. The consumer
will have a choice of the following banking products: Home Loans, Vehicle Loans, Personal Loans,
Credit Cards Total Addressable Market: The addressable market typically consists of the urban
households with access to internet. Currently, the market comprises of around 60 million customers in
India, factoring an internet penetration of around 30%. The total revenue that can be targeted is about
Rs. 6370 Crores across urban India. Xpress Banking will capture a fraction of this opportunity. Business
Model: Xpress Banking will use different marketing mediums such as social media, SEO, Mobile
Applications and Partner Websites for advertising and creating awareness. Once the customer data is
collected, he is given the option to select the online model or the Offline Assistance model. Both the
services are offered free to the consumers but the bank will be charged 0.7% -2.0% of the loan amount
as commission for every loan disbursed through Xpress Banking. Key Success Factors: General
awareness of the portal among the consumers, good online and offline customer service and the
adoption of E-commerce in India will be the key success factors contributing to growth in this business.
Service Roadmap: In Phase 1, Xpress Banking shall be piloted out of Bangalore. The online model shall
be operational in the next 4 months. The rollout of the Offline assistance model to other cities will be
done in a phased manner and be completed across 8 cities by 2015.Competition: There are a few
competitors such as bankbazzar.com and apnapaisa.com. These portals are lead generators for the banks
and do not provide offline assistance in documentation. There is also an exhaustive list of banks offering
loans that have an online presence as well, but they lack product variety and customer service.
Financials: Major expansion of the offline assistance model and setup of infrastructure in the 8cities in
Year 1 and 2 will delay the break-even to Year 3. In steady state, Xpress Banking shall have about Rs.
20 Crores of PAT on revenue of about Rs. 58 Crores. Using a 10% growth rate Xpress Banking will
have a terminal value of Rs. 220 Crores in 5 years and the NPV is aboutRs.112 Crores. Risks:
Government Regulations, dependence on banks for the final disbursement and macroeconomic factors
are some of the perceived risks.

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Research Paper. 4

Online loan application and verification for personal loan.

Nirmala Ganiger 1, M.Swathi 2 K.Vishrutha3 , Chaitanya Gorthi3 , Kavana T.G4 Asst. Professor,
Department of CSE, Ballari Institute of Technology and Management, Ballari, India1 B.E Students,
Department of CSE, Ballari Institute of Technology and Management, Ballari, India2,3,4,

Online loan application is a project developed to provide an easy way to apply loan. Users can get
information about applying loan and can apply online. By using this application users can save lot of time.
Users need to fill the details of identity cards like PAN and bank account details. All the user’s details will
be verified by the bank authority and status of loan. User can get notification regarding loan whether
approved or rejected. Users can download the details of the loan after approved. User can apply get all the
information about the loan from anywhere and at any time. KEYWORDS: CIBIL (credit Information
Bureau India Limited), Documents,Status,Verification

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 CHAPTER 4
RESEARCH
METHODOLOGY

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Methodology is the systematic, theoretical analysis of the methods applied to a field of study. It
comprises the theoretical analysis of the body of methods and principles associated with a branch
of knowledge.

Typically, it encompasses concepts such as paradigm, theoretical model, phases and quantitative
or qualitative techniques.

A methodology does not set out to provide solutions - it is therefore, not the same as a method.
Instead, a methodology offers the theoretical underpinning for understanding which method, set
of methods, or [best practice] s can be applied to a specific case, for example, to calculate a specific
result.

It has been defined also as follows:

 "The analysis of the principles of methods, rules, and postulates employed by a discipline."
 "The systematic study of methods that are, can be, or have been applied within a discipline."
 "The study or description of methods."

The methodology is the general research strategy that outlines the way in which research is to be
undertaken and, among other things, identifies the methods to be used in it. These methods,
described in the methodology, define the means or modes of data collection or, sometimes, how a
specific result is to be calculated. Methodology does not define specific methods, even though
much attention is given to the nature and kinds of processes to be followed in a particular procedure
or to attain an objective.

Research design is the blue print for conducting research. It includes the plan and structure that is
undertaken to find the answers to project design. It specifies the study design, samples and the
sample size.

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 SAMPLE SIZE 50 Respondents
RESEARCH TYPE Conclusive, Descriptive
SOURCE OF DATA Primary
TARGET MARKET Customers of Cashpo
SCALING TECHNIQUE 3-point Likert Scale
SAMPLING TOOL Structured Questionnaire
SAMPLING TECHNIQUE Simple random sampling
TEST APPLICABLE Graphical Representation by Pie-Chart

In the research quantitative research methodology was used. For the research, primary data were
obtained and analyzed. Bivariate analysis is done and the responses are graphically represented in
which Pie-Chart was used. To obtain the primary data, a survey was conducted with the help of
questionnaire. Target population that was used in this research were the customers of Cashpo. Data
of 50 respondents are collected through Google forms. The data collected are then further
processed using Google Sheets and Ms-Excel.
For analysis different demographic variables such as gender, age and occupation are represented
through the Pie-chart. In this project, Bivariate Analysis is done for theresponses received on the
questionnaires based on an analysis on customer satisfaction towards loan disbursement process of
Cashpo.

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 CHAPTER 5
DATA ANALYSIS
AND
INTERPRETATION

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Out of 50 responses of age group 82% of customers are 20-30 and 18%of customers are 30-40.

Out of 50 response 54%of customers are female and 46% of customers are Male

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Out of 50 responses all the customers are salaried.

Out of 50 responses 90% of customers are agreed that Cashpo app is easy to use and 6% of
customers are disagreed that Cashpo app is not easy to use.

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Out of 50 responses 88% of customers are agreed that the customers are able to resolve the
customer queries,6% of customers are disagreed that the customers are not able to resolve the
customer queries and rest all not sure about that.

Out of 49 responses 63.3% of customers gave 5* rating to our application ,16.3% of customers 4*
rating to our application 12.2% of customers gave 3* rating and rest all are not sure with our
application.

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Out of 49 responses 79.6% of customers are satisfied with loan amount ,12.2% of customers are not
sure about the loan amount.

Out of 49 responses 72% of customers are satisfied with the loan processing tenure 12% of
customers are not satisfied with loan processing tenure and rest all are not sure about that.

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Out of 48 responses 70.8% of Customer are satisfied with the processing fees charges,14.6% of
Customer are not satisfied with the processing fees charges and rest all are not sure about that.

Out of 50 responses 66% of Customer are satisfied with the interest rate of Cashpo 20% of
customers are not sure about that.

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Out of 50 responses 76% of Customer are satisfied with the loan repayment tenure,10% of
customers are not satisfied with the loan repayment tenure and rest all are not sure about the loan
repayment tenure.

Out of 50 responses 58% of customer are satisfied with the bonus charges and late fees charges
22% of customer are not satisfied with the bonus charges and late fees charges and rest all are not
sure about that.

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Out of 49 responses 79.6% of customer are satisfied with the follow up calls 12.2% of customer are
not satisfied with the follow up calls.

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 CHAPTER 6
RESULTS AND
FINDINGS OF
STUDY

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RESULT

 Out of 50 responses of age group 82% of Customers are 20-30 and 18%of Customers are 30-
40
 Out of 50 response 54%of customers are female and 46% of customers are Male
 Out of 50 responses 90% of customers are agreed that Cashpo app is easy to use and 6% of
customers are disagreed that Cashpo app is not easy to use.
 The finding suggest that majority of the respondents agreed that the employee is able to
resolve the customer queries.
 Almost all respondents are satisfied with the loan amount which is 5000-200000
 The finding and suggestions that 70.4% of the respondents are happy with the loan amount
and rest all are not sure about the fee’s charges

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 CHAPTER 7
CONCLUSION

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Cashpo app is an online partner of orrish finance Which gives the online platform to the customer to
apply for the loan so that he/she can take the loan from his phone itself, he does not have to go
outside or bank for loan by applying for the loan, they can take the approval of the loan amount
from there itself
The minimum salary of the customer applying for the loan should be 15000
As per the CIBIL, they have to upload their documents in the app such as Aadhaar Card, PAN Card,
Bank Statement of three months
And bank statement should be should be salaried account
All the documents of the customer remain safe in our app and the entire finance remains in the
guide lines of RBI.
After that their loan amount gets disbursed in their account in 1 hour
This whole process is completed within 24 hours as soon as the customer applies.

In this study I attempted to find the satisfaction of customers who apply for loan through Cashpo.
I found that out of 50 responses 76% of Customer are satisfied with the loan repayment tenure,10%
of customers are not satisfied with the loan repayment tenure and rest all are not sure about the loan
repayment tenure.
Out of 49 responses 72% of customers are satisfied with the loan processing tenure 12% of
customers are not satisfied with loan processing tenure and rest all are not sure about that.

Apart from that the satisfaction level of customer towards disbursement process of loan was also
found to be satisfactory.
This study will help the company as well as customer as according to the customers company will
regularly update and maintain their performance. Whereas customer will be aware of the process
and will seek to come back and maintain their loyalty with the company.

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 CHAPTER 8
RECOMMENDATION
AND SUGGESTIONS

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 1. The company has to correct the communication gap between the employee and customer

2. The Company has to update the app time to time for the customer so that they can easily use the
Cashpo app for the better improvement.

3. The company has to work on fake calls and fake bank statement for the smooth working.

4. The company has to improve the coordination between marketing and finance .

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 CHAPTER 9
BIBLIOGRAPHY
AND REFERENCES

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 1. https://www.cashpo.in/about-us.html
2. https://www.google.com/search?q=google+schlor&oq=googl&aqs=chrome.0.69i59l2j46i13
1i199i433i465i512j0i131i433i512j69i65j69i60l2j5.8074j1j4&sourceid=chrome&ie=UTF-8
3. https://www.google.com/search?gs_ssp=eJzj4tVP1zc0LCgvNouPz8gxYLRSMagwTjSySD
U3SzS0NEpKSTFLsjKosLA0TjExtDA0NbFITLS08OLLLyrKLM5QSMvMS8xLTgUAtV
QUlg&q=orrish+finance&oq=orrishb&aqs=chrome.3.69i57j46i13i175i199i512j0i13i512j46
i13i175i199i512j0i10i13i512j0i13i512j46i10i13i512j69i60.12294j1j9&sourceid=chrome&i
e=UTF-8
4. https://www.google.com/search?q=nbfc+wikipedia&oq=nbfc+wiki&aqs=chrome.0.0i512j6
9i57j0i512j0i390l5.34213j1j9&sourceid=chrome&ie=UTF-8
5. Office Personal Documents

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 CHAPTER 10
ANNEXURE

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 QUESTIONNAIRE

“A Study on the Factors affecting Employees Lower Retention”

This survey should take approximately 15 minutes to complete. Please indicate your level of
agreement or disagreement with the following statements by checking one of the responses for
each statement.

All responses and data for this study will be anonymously collected and no connection to the
individual participant will be kept. By completing this survey, you are granting consent to the
researcher to use the data for research. THANK YOU FOR YOUR TIME.

Demographic Profile

Age
*
20-30

30-40

40-50

50-60

Gender
*
Male

Female

Occupation
*
Short-answer text

Is Cashpo app is easy to use

Yes

No

Maybe

Are employees able to resolve customer queries

Yes

No

Maybe

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MBA Finance (2021-2023)
Are you satisfied with the loan amount which is 5000-200000 offered by Cashpo
Yes

No

Maybe

Are you satisfied with the loan processing tenure

Yes

No

Maybe

Are you satisfied with the processing fees charges

Yes

No

Maybe

Are you satisfied with the interest rate of Cashpo

Yes

No

Maybe

Are you satisfied with the loan repayment tenure

Yes

No

Maybe

Are you satisfied with the bounce charges and late fees charges
Yes

No

Maybe

Are you satisfied with the follow up calls

Yes

No

Maybe

Please rate our application

1

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 33
MBA Finance (2021-2023)
 Weekly Progress Report IIP
School of Commerce Management & Research
Week Number: 1

Day Summary of Activity Performed

Monday Document Verification

Tuesday Customer Calling

Wednesday Cibil Check

Thursday Recovery Call

Friday Document Verification

Saturday Document verification

Signature of Student
Seal & Signature of Company Guide
Remarks from the Company Guide:

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 34
MBA Finance (2021-2023)
 Weekly Progress Report IIP
School of Commerce Management & Research
Week Number: 2

Day Summary of Activity Performed

Monday Document Verification

Tuesday Customer Calling

Wednesday Cibil Check

Thursday Recovery Call

Friday Document Verification

Saturday Document verification

Signature of Student
Seal & Signature of Company Guide
Remarks from the Company Guide:

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 35
MBA Finance (2021-2023)
 Weekly Progress Report IIP
School of Commerce Management & Research
Week Number: 3

Day Summary of Activity Performed

Monday Document Verification

Tuesday Customer Calling

Wednesday Cibil Check

Thursday Recovery Call

Friday Document Verification

Saturday Document verification

Signature of Student
Seal & Signature of Company Guide
Remarks from the Company Guide:

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 36
MBA Finance (2021-2023)
 Weekly Progress Report IIP
School of Commerce Management & Research
Week Number: 4

Day Summary of Activity Performed

Monday Document Verification

Tuesday Customer Calling

Wednesday Cibil Check

Thursday Recovery Call

Friday Document Verification

Saturday Document verification

Signature of Student
Seal & Signature of Company Guide
Remarks from the Company Guide:

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 37
MBA Finance (2021-2023)
 Weekly Progress Report IIP
School of Commerce Management & Research
Week Number: 5

Day Summary of Activity Performed

Monday Document Verification

Tuesday Customer Calling

Wednesday Cibil Check

Thursday Recovery Call

Friday Document Verification

Saturday Document verification

Signature of Student
Seal & Signature of Company Guide
Remarks from the Company Guide:

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 38
MBA Finance (2021-2023)
 Weekly Progress Report IIP
School of Commerce Management & Research
Week Number: 6

Day Summary of Activity Performed

Monday Document Verification

Tuesday Customer Calling

Wednesday Cibil Check

Thursday Recovery Call

Friday Document Verification

Saturday Document verification

Signature of Student
Seal & Signature of Company Guide
Remarks from the Company Guide:

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 39
MBA Finance (2021-2023)
 Weekly Progress Report IIP
School of Commerce Management & Research
Week Number: 7

Day Summary of Activity Performed

Monday Document Verification

Tuesday Customer Calling

Wednesday Cibil Check

Thursday Recovery Call

Friday Document Verification

Saturday Document verification

Signature of Student
Seal & Signature of Company Guide
Remarks from the Company Guide:

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 40
MBA Finance (2021-2023)
 Weekly Progress Report IIP
School of Commerce Management & Research
Week Number: 8

Day Summary of Activity Performed

Monday Document Verification

Tuesday Customer Calling

Wednesday Cibil Check

Thursday Recovery Call

Friday Document Verification

Saturday Document verification

Signature of Student
Seal & Signature of Company Guide
Remarks from the Company Guide:

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 41
MBA Finance (2021-2023)
 Weekly Progress Report IIP
School of Commerce Management & Research
Week Number: 9

Day Summary of Activity Performed

Monday Document Verification

Tuesday Customer Calling

Wednesday Cibil Check

Thursday Recovery Call

Friday Document Verification

Saturday Document verification

Signature of Student
Seal & Signature of Company Guide
Remarks from the Company Guide:

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 42
MBA Finance (2021-2023)
 This Project Report is the Property of

SCHOOL OF COMMERCE, MANAGEMENT & RESEARCH

ITM UNIVERSITY, RAIPUR (CHHATTISGARH) INDIA

An analysis on customer satisfaction towards loan disbursement

process of Cashpo
Harshit Shukla Page 43
MBA Finance (2021-2023)